SSE

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • 3 year fixed price plans for energy customers
  • Short contract broadband - including fibre
  • Same low prices wherever you live
  • Free UK-based customer service

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SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers)
£21.00 per month
1 month contract

No upfront cost

  • Unlimited monthly allowance
  • 11Mb average download speed
  • 3 years fixed price for SSE energy customers
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers)
£24.00 per month
1 month contract

No upfront cost

  • 35Mb average download speed
  • 9Mb average upload speed!
  • Unlimited monthly allowance
  • 3 years fixed price for SSE energy customers
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers)
£30.00 per month
1 month contract

No upfront cost

  • 63Mb average download speed
  • 17Mb average upload speed!
  • Unlimited monthly allowance
  • 3 years fixed price for SSE energy customers
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - one of the cheapest providers in the UK
  • Phone bundles - bundles include pay as you go or anytime calls◊, other options available on request
  • UK-based customer services - get support online or from a UK-based call centre
  • Short contract - all SSE contracts are 1 month rolling contracts
  • 3 year fixed price plans - one of the longest guaranteed fixed prices around, only changes to VAT or a similar taxes can increase it
  • Stand-alone broadband available - give SSE a call to sign up without a call package, connection charges apply#

Possible downsides

  • Limited extras - the free router and security suite are the only extras
  • Budget provider - may prioritise low price over other considerations
  • Best prices for energy customers - SSE energy customers save £30 on activation, non-energy customers pay a £9 surcharge from month 13

Features at a glance

  • Download speeds average at 11Mbps for standard broadband, 35Mbps for Fibre and 63Mbps for Fibre Plus

  • 1 month rolling contracts, with a 3 year fixed price guarantee for SSE energy customers, 1 year otherwise

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free activation for SSE energy customers, £30 otherwise#

  • SSE Internet Security Suite free for 18 months†

  • Easy to set up 802.11n wireless router included

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • Peer to peer and similar traffic may be limited during peak times to ensure priority is given to other traffic and not slow down other customers

3.1 stars
  satisfaction rating based on 669 customer ratings since 2017-07-18. See more SSE customer ratings and reviews.

Details last checked on 2018-07-10

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers) More Info

Energy customers offer: 3 years fixed priced broadband package for SSE energy customers + no activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
unlimited 1
month
£252 £21.00
3 years fixed price!

Go to site
SSE Unlimited Broadband with Line Rental More Info

Sign up as an energy customer for free activation and 3 years fixed price for your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
unlimited 1
month
£282 £21.00
£30.00 after 12 months

£30.00 upfront cost

Go to site
SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers) More Info

Energy customers offer: 3 years fixed priced broadband package for SSE energy customers + no activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
35Mb
unlimited 1
month
£288 £24.00
3 years fixed price!

Go to site
SSE Unlimited Fibre Broadband with Line Rental More Info

Sign up as an energy customer for free activation and 3 years fixed price for your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
35Mb
unlimited 1
month
£318 £24.00
£33.00 after 12 months

£30.00 upfront cost

Go to site
SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers) More Info

Energy customers offer: 3 years fixed priced broadband package for SSE energy customers + no activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
unlimited 1
month
£360 £30.00
3 years fixed price!

Go to site
SSE Unlimited Fibre Plus with Line Rental More Info

Sign up as an energy customer for free activation and 3 years fixed price for your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
unlimited 1
month
£390 £30.00
£39.00 after 12 months

£30.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-07-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars
  • Customer Service
    3.5 stars

Based on 669 customer ratings since 2017-07-17

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Worst Internet provider, ever. Problems after problems, engineer after engineer, router after router, still never managed to fix the problem, in the end I left because it took too much time and money too get this issue fixed, I had to wait 30 minutes for a phone line everytime I rang, and to wait and explain to all theses different people each time I phoned, really did me no favours thinking I'd be better off with sse with no month contract, but I was kidding myself. Worst Internet provider ever. Waste of time.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bodmin SSE  
I am in the process of transferring my SSE Broadband & Phone number to a new address and SSE have been worse than useless. Despite being very clear about the dates that we require Broadband, they have booked it for a month late - August instead of July. This will kill my business and seriously disrupt my family and social life. I am now trying to get them to sort the issue out, but there is no urgency whatsoever. I can see that I will probably have to cancel my contract and find a better provider, putting me back at the mercy of BT Openreach too, but its will still be quicker and probably less frustrating than dealing with SSE.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Twickenham SSE  
Just got my broadband from SSE! Very satisfied with customer service and punctuality! I don’t need more. Speed is not the issue as it flows on the same cables. I did left sky for terrible customer service!
Thank you SSE!!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Colnbrook SSE  
Since I signed up the internet has been very slow. For me to reach a customer service adviser takes me at least 20mins wait. Today the internet is completely dead - red lights no green lights - and waited another 20mins on the phone to speak to a member of staff who booked an engineer to try to resolve this problem for Wednesday only. SSE is the wrost internet provider I ever had! Don’t signup for it. You’re going to waste time and money.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London SSE  
Went for the fibre (to the cabinet) option with adsl delivery to the house. Openreach engineer turned up as booked, albeit an hour late. But certainly knew what he was doing and had me up and running an hour later. Had it a week. Impressed with speed - 36 MB download, 10MB upload as measured with speedtest.net. Seems very reliable. Very happy right now.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Newbury SSE  
10/10 - first class ISP - everything works fine since start date - using Unlimited Fibre plan, speed test shows 27ms ping, 36.16Mb/s download speed and 9.16 upload speed with 4 devices connected on local home network. Router is VERY GOOD with AC wifi standard, USB disk & printer sharing and many other useful functions.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Aberdeen SSE  
Service can be slow sometimes and drop out at others. Calling customer services is too painful and they do not call you back as promised.
My main gripe however is that when your contract is at an end they do not warn you at all. They simply double the cost of your bill & take the direct debit. The call centre are not interested in complaints - they admit they do this and are sorry you are unhappy!
Devious company - would not recommend at all!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    4 stars
London SSE  
If you go with sse don't take it with you when you move, over a month to swap to the new house and had to take out a new contract rather than a direct transfer. since then the connection has been hesitant and intermittent often disconnecting and reconnecting on the wifi. was told during the move they would move my connection date forward seeing as we had been trying to get this organised for over a month before the move and only managed to speak to someone that knew what they were doing a few days before the move, but what they didn't tell me was, that was just the phone line and the internet connection would still be another 3 weeks. no point ringing up to complain, all they want is to close the complaint whether its resolved or not. I'll be looking elsewhere when the time comes, cheap tariff seem to equal cheap service. i guess you get what you pay for rather than what they promise
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
lancashire SSE  
I am just coming to the end of my 18 months contract and it has been extraordinarily cheap for me. Superfast broadband, phone line, international calls to selected destinations - all for £24.00. I joined during their promotion when their services were apparently not up to scratch. As for the last 18 months have been a dream. I had very slow speed after 2 months, contacted them, did a few online speed checks, sent the results to them, engineer sent in within 48 hours. Problems resolved and it has been a dream dealing with them. I won’t hesitate recommending them to anyone.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Welling SSE  
Total pants was installed on 23rd may took 5 mins great 27th of april goes off called up get pushed from one person to another lies saying was cancelled left no service awaiting a re install Dont go with total bunch of idiots worst provider there is stay clear off
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    1 star
Westcliff essex SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE Buyers Guide

Can I get SSE?

SSE are a relative newcomer to the broadband and phone market but are well established in the energy sector, trading in Scotland as Scottish Hydro, South England as Southern Electric, Wales as SWALEC and Northern England as SSE.

Despite only selling energy services in particular regions, SSE broadband is available wherever there's a BT telephone exchange. They offer the same prices regardless of where you live.

In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live. Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Broadband + Line Rental - average speeds pf 11Mb with unlimited usage and only pay for the calls you use◊
  • SSE Unlmited Fibre + Line Rental - average speeds of 35Mb with unlimited usage and only pay for the calls you use◊
  • SSE Fibre Plus + Line Rental - averatge speeds of 63Mb with unlimited usage and only pay for the calls you use◊

Existing SSE energy customers can get these packages at a fixed price for three years with no connection fee, though new customers can benefit from this deal by signing up for energy at the same time.

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest BT telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

SSE packages cover a range of needs for the budget user. Ultimately your choice will be based on how much you make use of your landline, how big an allowance you need, and if you think a superfast fibre connection is something you would benefit from.

If you're a frequent downloader, rely on Cloud storage or make heavy use of HD video streaming services like iPlayer, Netflix or NOW TV, or you need to make a lot of calls during the week, then the Everyday Broadband option may be a better choice.

For those looking for higher speed fibre packages, the Fibre package offers unlimited broadband at fibre speeds. Be sure to get a speed estimate before you sign up, if your predicted speed isn't much higher than Everyday broadband, it may not be worth the extra cost.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Inclusive wireless router - SSE Broadband customers receive a free, easy to set up, N-rated wireless router when they sign up to help manage their connection.
  • SSE Security Suite† - The SSE Internet Security Suite includes antivirus, firewall and parental controls, free during the 18 months of your contract, then an extra £2 per month. Users must download the application to receive these benefits, the subscription may be cancelled at any time.
  • Free connection for existing energy customers - SSE offer free installations on their broadband and phone packages#, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Long fixed price plans - One of SSE’s main selling points is the length of their fixed price plans, although you are able to leave at any time with 1 month's notice, the price you'll pay each month you stay on is fixed for a huge 3 year term. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
  • Short contracts - All of SSE's packages are on 1 month rolling contracts, including fibre products
  • Free UK-based technical support - SSE’s customer support is based in the UK and provided online or via a free 0800 number, meaning that you don’t have to pay to be on hold if things go wrong.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE currently only offer a free router and Internet security software with their broadband packages, and lack extra incentives in comparison to many other providers. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours and the typical ADSL headline speeds. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.
  • The best deal goes to energy customers - SSE's cheapest headline three year fixed price plans are actually reserved for their energy customers, or those who're willing to switch their energy supply to SSE. If you're not wth SSE for gas or electric then you'll find that you have to pay a £30 one-off activation fee and after the first 12 months you'll pay a higher price every month above the 3 years fixed price for energy customers.

Δ The estimate of your download speed is a guideline of what you're likely to experience using the broadband service. Your actual speed may vary due to other factors, such as your home environment, the weather or network capacity.

# 1.Free connection is available to existing energy customers purchasing a fixed term talk and broadband bundle. 2.Subject to availability. SSE have the right to withdraw this offer at any time.

† Internet security suite includes antivirus, firewall and parental controls to restrict internet access to minors. Customers have to pro-actively download the application to benefit from these features. Subscription can be cancelled any time by contacting SSE's customer service line. After the 18 month initial term, the subscription price is £2 per month.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

ºº For more information see the Call Charges and Tariff Information PDF available from SSE product pages.

Broadband.co.uk