SSE

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • 3 year fixed price plans for energy customers
  • Short contract broadband - including fibre
  • Same low prices wherever you live
  • Free UK-based customer service

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SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers)
£21.00 per month
1 month contract

No upfront cost

  • Unlimited monthly allowance
  • 11Mb average download speed
  • 3 years fixed price for SSE energy customers
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers)
£24.00 per month
1 month contract

No upfront cost

  • 35Mb average download speed
  • 9Mb average upload speed!
  • Unlimited monthly allowance
  • 3 years fixed price for SSE energy customers
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers)
£30.00 per month
1 month contract

No upfront cost

  • 63Mb average download speed
  • 17Mb average upload speed!
  • Unlimited monthly allowance
  • 3 years fixed price for SSE energy customers
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - one of the cheapest providers in the UK
  • Phone bundles - bundles include pay as you go or anytime calls◊, other options available on request
  • UK-based customer services - get support online or from a UK-based call centre
  • Short contract - all SSE contracts are 1 month rolling contracts
  • 3 year fixed price plans - one of the longest guaranteed fixed prices around, only changes to VAT or a similar taxes can increase it
  • Stand-alone broadband available - give SSE a call to sign up without a call package, connection charges apply#

Possible downsides

  • Limited extras - the free router and security suite are the only extras
  • Budget provider - may prioritise low price over other considerations
  • Best prices for energy customers - SSE energy customers save £30 on activation, non-energy customers pay a £9 surcharge from month 13

Features at a glance

  • Download speeds average at 11Mbps for standard broadband, 35Mbps for Fibre and 63Mbps for Fibre Plus

  • 1 month rolling contracts, with a 3 year fixed price guarantee for SSE energy customers, 1 year otherwise

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free activation for SSE energy customers, £30 otherwise#

  • SSE Internet Security Suite free for 18 months†

  • Easy to set up 802.11n wireless router included

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • Peer to peer and similar traffic may be limited during peak times to ensure priority is given to other traffic and not slow down other customers

3.1 stars
  satisfaction rating based on 653 customer ratings since 2017-09-24. See more SSE customer ratings and reviews.

Details last checked on 2018-09-18

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers) More Info

Energy customers offer: 3 years fixed priced broadband package for SSE energy customers + no activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
unlimited 1
month
£252 £21.00
3 years fixed price!

Go to site
SSE Unlimited Broadband with Line Rental More Info

Sign up as an energy customer for free activation and 3 years fixed price for your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
unlimited 1
month
£282 £21.00
£30.00 after 12 months

£30.00 upfront cost

Go to site
SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers) More Info

Energy customers offer: 3 years fixed priced broadband package for SSE energy customers + no activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
35Mb
unlimited 1
month
£288 £24.00
3 years fixed price!

Go to site
SSE Unlimited Fibre Broadband with Line Rental More Info

Sign up as an energy customer for free activation and 3 years fixed price for your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
35Mb
unlimited 1
month
£318 £24.00
£33.00 after 12 months

£30.00 upfront cost

Go to site
SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers) More Info

Energy customers offer: 3 years fixed priced broadband package for SSE energy customers + no activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
unlimited 1
month
£360 £30.00
3 years fixed price!

Go to site
SSE Unlimited Fibre Plus with Line Rental More Info

Sign up as an energy customer for free activation and 3 years fixed price for your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
unlimited 1
month
£390 £30.00
£39.00 after 12 months

£30.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-09-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 653 customer ratings since 2017-09-24

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Abselute nightmare! How can these people be allowed to run a company! Previous property, they took 2 weeks after 'Live Date' to actually connect us, promissed engeneers will turn up, they never do. Engeneers actually said SSE send them the wrong information. Move property a few weeks ago, again same story! Supported to conect on the 18th, after hours on the phone with a manager. The 18th comes, am told order was not put through, wait another week, complete an unbeliebvab1le waste of time!! DO NOT GO WITH SSE!!!!!!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Inverness SSE  
APPALLING. AVOID AT ALL COSTS.

SSE have consistently lied about issues with my broadband switch. Delayed my switch over to them with no communication. Refused to provide an interim solution to their own fault - so I was left without internet for 12 days after they had told me i would be receiving it. Only found out about the problems through calling up as they had not even bothered to let me know.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London SSE  
NEVER GO WITH SSE BROADBAND If I could put zero then I would have done, been on SSE broadband for 18 months, wish I never joined. From the first month onwards I have had nothing but problems, broadband is so slow, all I get is no connection, I phoned up they said its my pc, luckily I know about computers, so then line was not working etc etc, really have had enough of SSE broadband and no advisors seem to know how to solve the problems, am paying up early just to get away from SSE, never experienced such a bad service, am going back to SKY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincolnshire SSE  
Connected to wrong exchange for two weeks until I suggested it was a second exchange in the same town! Very poor speeds continue. Tried to put up prices until I advised it was a fixed 3 year term. Therefore not the best.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Essex SSE  
Took out an 18 month fibre (39Mb/s) contract with SSE back in Nov 2016 after the local ADSL service went to rats. At £21 a month it seemed like worth the risk despite dodgy reviews at the time. The next cheapest fibre we could get was about £40.

The kit and the service arrived on time as promised and, for the past nearly 2 years, it's just worked.

Speeds have been consistently around 35 - 37Mb/s from the start, more than enough for our typical use of a bit of streaming to tablets and laptops + general internet browsing. We usually have 1 or 2 laptops, 3 tablets and 2 or 3 smartphones going at a time and it manages to keep them nicely fed.

The wifi from the supplied modem / router has been a little weak for our 300 year old THICK stone walled house and did get a few drop-outs upstairs but picked up a cheap £25 Tendra AC6 router to use as an additional AP and that cured that!

Recently I realised that we'd gone past the end of our contract and reverted to their "standard" pricing of £42 per month since May. Really the only gripe I can think of is that they didn't give any sort of reminder or move us to their new monthly pricing automatically.

Still, phoned them up yesterday to see what they could do and got a very helpful and pleasant assistant who ran through the options without any up-selling or pressure and we settled on changing to line rental (no calls cos we don't use them) plus 76Mb/s broadband at £30/month less a £4 discount for having our electricity with them as well.

That's the only time we've needed to use their customer services and it was exactly how customer service should be!

So that's £26 for full speed FTTC with no headaches or hassles, on a 1 month rolling contract and price guaranteed for 3 years.

Happy bunny and more than happy to recommend SSE based on our experience over the past couple of years!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Anglesey SSE  
17Mb Con - YOU WILL NEVER GET 17Mb or anywhere near it. SSE say 3.4 - 7 Mbs = 17Mb contract. With only 0.5Mb upload on top leads to an abismal service. PROTECT YOURSELF FROM THIS CON AND DO NOT USE SSE. SSE ARE DELIBERATELY ABUSING YOU
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Littlehampton SSE  
Broadband Appoling
  • Satisfaction
    1 star
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh SSE  
Been with them a year, broadband keeps on failing, had engineer out, external problem, should hear in 48 hours, a week ago, 24 minutes on the phone - not to get through, your choice!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
chester SSE  
I’ve been with SSE 38mb Fibre for almost a year. I was on an older plan with a contract which was more expensive but they changed me to a cheaper plan with no long term contract delivering exactly the same service, Broadband has been excellent, no outages that I can recall and very consistent up and down speed near to 38/10mb, router is fine and does the job. CS have been good when I’ve called. All in all it’s good value.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Merseyside SSE  
Best broadband I have ever had. No issues with their Technicolor device. Very good UK based Customer Service. My spped is 38 Mbps all the time. Dropped down maybe a few times. Ping 30-35ms. Can highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
Warrington SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE Buyers Guide

Can I get SSE?

SSE are a relative newcomer to the broadband and phone market but are well established in the energy sector, trading in Scotland as Scottish Hydro, South England as Southern Electric, Wales as SWALEC and Northern England as SSE.

Despite only selling energy services in particular regions, SSE broadband is available wherever there's a BT telephone exchange. They offer the same prices regardless of where you live.

In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live. Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Broadband + Line Rental - average speeds pf 11Mb with unlimited usage and only pay for the calls you use◊
  • SSE Unlmited Fibre + Line Rental - average speeds of 35Mb with unlimited usage and only pay for the calls you use◊
  • SSE Fibre Plus + Line Rental - averatge speeds of 63Mb with unlimited usage and only pay for the calls you use◊

Existing SSE energy customers can get these packages at a fixed price for three years with no connection fee, though new customers can benefit from this deal by signing up for energy at the same time.

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest BT telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

SSE packages cover a range of needs for the budget user. Ultimately your choice will be based on how much you make use of your landline, how big an allowance you need, and if you think a superfast fibre connection is something you would benefit from.

If you're a frequent downloader, rely on Cloud storage or make heavy use of HD video streaming services like iPlayer, Netflix or NOW TV, or you need to make a lot of calls during the week, then the Everyday Broadband option may be a better choice.

For those looking for higher speed fibre packages, the Fibre package offers unlimited broadband at fibre speeds. Be sure to get a speed estimate before you sign up, if your predicted speed isn't much higher than Everyday broadband, it may not be worth the extra cost.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Inclusive wireless router - SSE Broadband customers receive a free, easy to set up, N-rated wireless router when they sign up to help manage their connection.
  • SSE Security Suite† - The SSE Internet Security Suite includes antivirus, firewall and parental controls, free during the 18 months of your contract, then an extra £2 per month. Users must download the application to receive these benefits, the subscription may be cancelled at any time.
  • Free connection for existing energy customers - SSE offer free installations on their broadband and phone packages#, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Long fixed price plans - One of SSE’s main selling points is the length of their fixed price plans, although you are able to leave at any time with 1 month's notice, the price you'll pay each month you stay on is fixed for a huge 3 year term. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
  • Short contracts - All of SSE's packages are on 1 month rolling contracts, including fibre products
  • Free UK-based technical support - SSE’s customer support is based in the UK and provided online or via a free 0800 number, meaning that you don’t have to pay to be on hold if things go wrong.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE currently only offer a free router and Internet security software with their broadband packages, and lack extra incentives in comparison to many other providers. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours and the typical ADSL headline speeds. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.
  • The best deal goes to energy customers - SSE's cheapest headline three year fixed price plans are actually reserved for their energy customers, or those who're willing to switch their energy supply to SSE. If you're not wth SSE for gas or electric then you'll find that you have to pay a £30 one-off activation fee and after the first 12 months you'll pay a higher price every month above the 3 years fixed price for energy customers.

Δ The estimate of your download speed is a guideline of what you're likely to experience using the broadband service. Your actual speed may vary due to other factors, such as your home environment, the weather or network capacity.

# 1.Free connection is available to existing energy customers purchasing a fixed term talk and broadband bundle. 2.Subject to availability. SSE have the right to withdraw this offer at any time.

† Internet security suite includes antivirus, firewall and parental controls to restrict internet access to minors. Customers have to pro-actively download the application to benefit from these features. Subscription can be cancelled any time by contacting SSE's customer service line. After the 18 month initial term, the subscription price is £2 per month.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

ºº For more information see the Call Charges and Tariff Information PDF available from SSE product pages.

Broadband.co.uk