SSE

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • Three year fixed price plans
  • No contract broadband - including fibre
  • Same low prices wherever you live
  • Free UK-based customer service

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SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers)
£21.00 per month
1 month contract

No upfront cost

  • Unlimited monthly allowance
  • Up to 17Mb download speed
  • With £5 discount and no activation fee for SSE energy customers
  • 3 years fixed price!
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers)
£24.00 per month
1 month contract

No upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Unlimited monthly allowance
  • With £5 discount and no activation fee for SSE energy customers
  • 3 years fixed price!
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers)
£30.00 per month
1 month contract

No upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • With £5 discount and no activation fee for SSE energy customers
  • 3 years fixed price!
  • N-rated Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 1 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - one of the cheapest providers in the UK
  • Phone bundles - bundles include pay as you go or anytime calls◊, other options available on request
  • 20 countries included in Anytime calls - if you opt for the £7 per month Anytime call plan, calls to landlines in 20 counties are includedºº
  • UK-based customer services - get support online or from a UK-based call centre
  • Short contract - all SSE contracts are 1 month rolling contracts
  • 3 year fixed price plans - one of the longest guaranteed fixed prices around, only changes to VAT or a similar taxes can increase it
  • Stand-alone broadband available - give SSE a call to sign up without a call package, connection charges apply#

Possible downsides

  • Limited extras - the free router and security suite are the only extras
  • Budget provider - may prioritise low price over other considerations
  • Best prices for energy customers - SSE energy customers save £50 on activation fees and pay £5 less each month

Features at a glance

  • Up to 17Mb download speeds or up to 76Mb with fibreΔ

  • 1 month rolling contracts with a 3 year fixed price guarantee

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free activation for SSE energy customers, £50 otherwise#

  • SSE Internet Security Suite free for 18 months†

  • Easy to set up 802.11n wireless router included

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • Peer to peer and similar traffic may be limited during peak times to ensure priority is given to other traffic and not slow down other customers

3.2 stars
  satisfaction rating based on 873 customer ratings since 2017-01-18. See more SSE customer ratings and reviews.

Details last checked on 2018-01-17

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers) More Info

Special offer: No activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
unlimited 1
month
£252 £21.00
3 years fixed price!

Go to site
SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers) More Info

Special offer: No activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
unlimited 1
month
£288 £24.00
3 years fixed price!

Go to site
SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers) More Info

Special offer: No activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
unlimited 1
month
£360 £30.00
3 years fixed price!

Go to site
SSE Unlimited Broadband with Line Rental More Info

Sign up as an energy customer and get £5 a month off your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
unlimited 1
month
£362 £26.00
3 years fixed price!

£50.00 upfront cost

Go to site
SSE Unlimited Fibre Broadband with Line Rental More Info

Sign up as an energy customer and get £5 a month off your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
unlimited 1
month
£398 £29.00
3 years fixed price!

£50.00 upfront cost

Go to site
SSE Unlimited Fibre Plus with Line Rental More Info

Sign up as an energy customer and get £5 a month off your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
unlimited 1
month
£470 £35.00
3 years fixed price!

£50.00 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-01-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars
  • Customer Service
    3.5 stars

Based on 873 customer ratings since 2017-01-18

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I'm just finishing with SSE as I've come to the end of my 18 month contract.
I was on the 76meg fibre package and the only reason I'm not renewing is because I can get a cheaper service.

They do use a FUP but I had no issues running web servers, gaming servers and watching live streams on the TV all at the same time.

The supplied router is UGLY but that is all, it copes easily with my unusual LAN setup and numerous port forwarding rules.

One star missing due to the FUP.
Are FUPs needed now in the days of Fibre?

If the price is right go with them. The service is great.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Cheshire SSE  
I moved to SSE for price reasons and, on the basis that BT and Plusnet had previously provided good service, thought what could possibly go wrong? Well actually it goes wrong alot. Nearly everynight in fact between 6-11pm. It normally drops to 0.01mbps (that's not a typo!) which effectively means there is zero internet - its not even fast enough to complete the BT wholesale speed test. I've had multiple visits to investigate 'line faults' (as if line faults would happen only in peak times). Eventually they said they couldn't help with me. So I took them to the ombudsman who said hard luck on the basis that SSE state that they traffic manage. So if you have no requirement to use the internet in the evening then I highly recommend them. For everyone else, PLEASE STEER WELL CLEAR!!
  • Speed
    3 stars
Hertfordshire SSE  
I migrated to SSE/Daisy about a month ago and so far I have been very pleased.

The steps from sign-up to connection were clear, easy and communicated well. In fact I was surprised how easy connection and setup was and I successfully attached all my devices in very short order.

I have found the router to be fine and even to have more range and stability than my previous BT Home Hub.

As for speeds, these have increased and my connection is much more stable than I had with BT, despite the cable infrastructure being unchanged. I livein a rural area and so do not have fibre.

Previously, I achieved speeds around 13.3 Mbps/0.87 Mbps. Since migrating I have a stable connection of around 14.7 Mbps/1.07 Mbps. That's a significant increase just for changing providers.

Additionally, the connection is much more stable. With BT internet connectivity would freeze for some seconds several times a day every day. This has now gone.

All this for less than half of the cost BT were proposing with their latest price increase. I am also not locked-in to a long term contract 9only a rolling month).

So, all-in-all I am very happy. I cannot comment on customer service as I have had no occasion to use it. But, I have found in general that this is usually not good from ISPs anyway.

Overall, I think the standard of broadband service still seems a little hit-and-miss in the UK, depending on where you live and other factors.

I seem fortunate to have selected an ISP that is working for me.
  • Satisfaction
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Winchester SSE  
Was ok to start with then i recieved a new router after some problems. The customer service is terrible even the managers dont understand anything about routers. The manager i last spoke with didnt even answer my straight forward questions.

All they say is reboot your router. Which i have done countless number of times.

Off to pastures new. I will never use SSE ever again. All they care about is that your paying your bill. Yet they witheld money from the Scottish manufacturing company. Disgusting.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Scotland SSE  
I suppose you get what you pay for but for once, customer service is exemplary.

The rest is at best mediocre and reliability is rubbish at times but speed is fine, if it was reliable
  • Satisfaction
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    2 stars
Cheshire SSE  
It’s cheap for a reason. The wifi is terrible and the main reason why we switched broadband suppliers. We never had a problem with other companies wifi and the new provider we have the download speed in our lounge is 39Mb, with SSE we couldn’t even get a signal the wifi is that poor!!! The other problem was evening times, Im not saying SSE throttle speeds at peak time (Ive never asked them so don’t know) but during our time with them it really is my belief they do. Sometimes downloading a film around 7pm took an hour, plugged in to the router, set it going at 3pm or midnight and it’s done in 10 mins. My biggest fault with them was the wifi range, absolutely terrible.
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Accrington SSE  
I moved to SSE about a year ago. Prices were competitive. I cannot "rubbish" them totally as their hands are very much tied by the service they get from Openreach.
On the positive side, getting through to customer service never proved an issue and they were quick to follow up. There call centre is also in the UK which is great.
On the negative side is the ongoing issue of slow speeds and the broadband dropping out regularly. Despite several engineer visits, resets, etc the matter was never resolved.
SSE have finally agreed to release me from the balance of my contract. Fair play to them.
Our area has just recently had fibre installed so moving back to BT.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Whiteley SSE  
Just signed up for basic internet and phone. Customer services have been really helpful. Yazmin very patient while i set up router and solved issue with mobile phone connection quickly. Havent used a lot yet and just surf. Dont download much or stream. I will review speeds in a few days. So far so good.
  • Satisfaction
    5 stars
  • Speed
    5 stars
Pontypridd SSE  
Excellent customer service and sorted things out with bill without any fuss.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Cardiff SSE  
Am in the process of leaving SSE. When the line was installed the BT Engineer ran a speed check and I was getting 75mbps. Once I plugged in my router and ran my own speed check I could only max out at 45-50mbps. This has slowly gotten worse over the term and in the last few days the speeds have varied from 5mb to 30mb. So much so that even streaming a music track takes ages. I am cutting my contract short with this company by 2 months as there is no way I can put up with the buffering logo when I am paying for 76mb.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    2 stars
Wisbech SSE  

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SSE Buyers Guide

Can I get SSE?

SSE are a relative newcomer to the broadband and phone market but are well established in the energy sector, trading in Scotland as Scottish Hydro, South England as Southern Electric, Wales as SWALEC and Northern England as SSE.

Despite only selling energy services in particular regions, SSE broadband is available wherever there's a BT telephone exchange. They offer the same prices regardless of where you live.

In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live. Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Broadband + Line Rental - up to 17Mb speeds with unlimited usage and only pay for the calls you use◊
  • SSE Unlmited Fibre + Line Rental - up to 38Mb speeds with unlimited usage and only pay for the calls you use◊
  • SSE Fibre Plus + Line Rental - up to 76Mb speeds with unlimited usage and only pay for the calls you use◊

Existing SSE energy customers can get a monthly discount, though new customers can benefit from this deal by signing up for energy at the same time.

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest BT telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

If you want to stick with your current phone supplier, SSE offer packages without line rental at an extra cost of £10 and additional upfront connection charges. Give them a call to sign up for this service.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

SSE packages cover a range of needs for the budget user. Ultimately your choice will be based on how much you make use of your landline, how big an allowance you need, and if you think a superfast fibre connection is something you would benefit from.

If you're a frequent downloader, rely on Cloud storage or make heavy use of HD video streaming services like iPlayer, Netflix or NOW TV, or you need to make a lot of calls during the week, then the Everyday Broadband option may be a better choice.

For those looking for higher speed fibre packages, the Fibre package offers unlimited broadband at fibre speeds. Be sure to get a speed estimate before you sign up, if your predicted speed isn't much higher than Everyday broadband, it may not be worth the extra cost.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Inclusive wireless router - SSE Broadband customers receive a free, easy to set up, N-rated wireless router when they sign up to help manage their connection.
  • SSE Security Suite† - The SSE Internet Security Suite includes antivirus, firewall and parental controls, free during the 18 months of your contract, then an extra £2 per month. Users must download the application to receive these benefits, the subscription may be cancelled at any time.
  • Free connection for existing energy customers - SSE offer free installations on their broadband and phone packages#, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Long fixed price plans - One of SSE’s main selling points is the length of their fixed price plans, although you are able to leave at any time with 1 month's notice, the price you'll pay each month you stay on is fixed for a huge 3 year term. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
  • Short contracts - All of SSE's packages are on 1 month rolling contracts, including fibre products
  • Free UK-based technical support - SSE’s customer support is based in the UK and provided online or via a free 0800 number, meaning that you don’t have to pay to be on hold if things go wrong.
  • 20 countries included in Anytime callsºº - The £5 Anytime calls option comes with inclusive calls to landlines in 20 countries: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, USA.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE currently only offer a free router and Internet security software with their broadband packages, and lack extra incentives in comparison to many other providers. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours and the typical ADSL headline speeds. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.
  • The best deal goes to energy customers - SSE's cheapest headline prices are actually reserved for their energy customers, or those who're willing to switch their energy supply to SSE. If you're not wth SSE for gas or electric then you'll find that you have to pay a relatively large £50 one-off activation fee and an extra £5 every month above the price for energy customers.

Δ The estimate of your download speed is a guideline of what you're likely to experience using the broadband service. Your actual speed may vary due to other factors, such as your home environment, the weather or network capacity.

# 1.Free connection is available to existing broadband customers purchasing a fixed term talk and broadband bundle. 2.Customers buying stand-alone broadband will be subject to a connection charge which will be applied to their first bill. 3.Subject to availability. SSE have the right to withdraw this offer at any time.

† Internet security suite includes antivirus, firewall and parental controls to restrict internet access to minors. Customers have to pro-actively download the application to benefit from these features. Subscription can be cancelled any time by contacting SSE's customer service line. After the 18 month initial term, the subscription price is £2 per month.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

ºº For more information see the Call Charges and Tariff Information PDF available from SSE product pages.

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