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Recent customer ratings for Three
Based on 100379 customer ratings since February 2021July 2009 ()
Satisfaction
1.5 stars
1.48 stars
Customer Service
1.63 stars
1.54 stars
Speed
1.55 stars
1.58 stars
Reliability
1.51 stars
1.56 stars
- Read our Three buyers guide
- Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Add your own review of Three
406 Customer Reviews over pages
Reviewer
David
Location
Hudderfield
Date
20/05/2024
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Reviewer
Anna
Location
Hinckly / Coventry
Date
08/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of money.
If you are looking for mobile broadband, don't bother. And don't be fooled by their coverage map as it says that my area has Excellent coverage and still I can barely load a single page on my laptop.
Unfortunately, I'm on a 12-month contract so still paying for it (and they have just increased my monthly charge from £26 to £28.06) although I barely use it because nothing loads.
You will be better off increasing your phone's monthly data limit and hotspot it. It works so much better than using Three's mobile broadband
Reviewer
Paul
Location
Surrey
Date
17/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I ordered 5g broadband from Three. Because they start charging you from the moment you order you have to give notice to your existing provider otherwise you'll be paying 2 providers at the same time. This wouldn't be a problem if Three worked - BUT IT DOESN'T. After a morning spent trying in vain to connect to the internet I finally got to speak to technical support who said there were long delays in registering SIMS and it would take some time for my broadband to go live. After waiting for some time still no internet I went through the whole palava of ringing the Indian call centre again only to be told now there was an outage on the system. I cancelled before ever having got online, but of course now I had no broadband as I'd had to give notice to my previous provider. DO NOT GO NEAR THIS HORRIBLE COMPANY.
Reviewer
Jenny
Location
Huntingdon, Cambridge
Date
08/04/2024
Comments:
Please please for the love of God, listen to the reviews!
My husband got rid of our average BT thinking we could get better! I rue the day!! And now we’re stuck in a stupid contract! Please please avoid !! You’ve been warned
- sincerely sat in my hall way on hold to 3 about to miss yet another work meeting
Reviewer
Suzanne
Location
London
Date
05/04/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give them zero I would.
Started off great and convenien eg could move router outside in summer. Speeds of 300mb.
Deteriorated to the point of being unusable - speeds of sub 1mB, especially during the day time.
AVOID AT ALL COSTS - DO NOT CONSIDER THIS PROVIDER EVER
Reviewer
Gareth
Location
London
Date
31/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid at all costs. They messed us around for 6 months claiming they were fixing the poor connection, only to later finally say that they can’t offer 5G in SW London whilst their website and (Indian based) employees stated otherwise.
Shocking experience. Avoid avoid avoid.
Reviewer
Jack c
Location
Reigate
Date
24/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the most unreliable Internet I have ever had and we live in Reigate in Redhill, which is not far from major connections. Do not buy this. If you’re counting on stable Internet, need to work from home or do conference calls. Please also be aware that for some reason they put on parental controls that you only can have removed if you go to the shop. Do not buy this product. It’s crap.
Reviewer
Ash
Location
Newton abbot
Date
14/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Crap internet always down can’t do anything on phone or watch catch up on tv as always buffering absolutely disgusting for the price
Reviewer
Invogue
Location
Ipswich
Date
13/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Tried to cancel last month using online chat. As told it was being done. Today get a call demanding payment for the month as the cancel request didn't go through.
I find it quite convenient that I'm at fault and need to pay for threes mistake. Typical rip off Britain style of operation. Take Advantage of your customers.
Reviewer
Pauline Chaplin
Location
Loughborough
Date
27/12/2023
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Three have been double charging me for my broadband since June 2020. I have reported this for months without any response. Save your money and go with a reputable company for your broadband.
Reviewer
Szandra
Location
London
Date
25/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst internet I have ever worked with in my entire life. The service keeps dropping and the speed is nowhere near what was promised in the contract. Customer service keeps repeating the script that they need to read out whenever you call with an issue and are never able to help. I've asked mulitple times to cancel the contract that they are in breach of by not providing the service they have promised and yet they want to charge me an early cancellation fee. In what world do I need to pay to end a contract that they are not fulfilling?! AVOID AT ALL COST
Reviewer
Iain Buchanan
Location
Cumbernauld
Date
21/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Switched from Talktalk landline based broadband to 4g. Speeds were poor but on the whole reliable. Sold a pup by Three with carrot of no landline fees. Speeds are worse and TV streaming is a chore. Customer service is appalling. Now stuck with this shockingly poor company for 24 months. AVOID!
Reviewer
Mrs avril dannan
Location
Plymouth
Date
03/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish I don't think we have managed to watch a full programme for over a year.they say 55 mb speed we get 1.08 sometimes 5 or 6
Reviewer
Sarah
Location
Gpsport
Date
28/09/2023
Ratings
Satisfaction
5.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Three 5g broadband really is something I was a bit iffy at first but wow. If your close to a 5g mast your laughing place the modem in the window and you have full fast reliable connection u download a lot some big files and they come down faster than that of normal fiber broadband I can download a 70 gb file in mins it's so impressive I don't know why anyone would pay for a fixed connection it's much faster than any fixed broadband I can't recommend it enough
Reviewer
Steve
Location
London
Date
17/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Can’t work from home
Can’t watch TV
Can’t use the Xbox
Beyond horrible
How can I get out of the 24 month contract with these thieves?
Reviewer
Kristin love
Location
Dumfries
Date
13/09/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Totally and completely useless.
Reviewer
Nathan P
Location
Swansea
Date
26/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three Broadband.
If it works for you, great. Best of luck trying to cancel with these absolute jokers if you aren't happy with it however.
I had a horrendous time with Three Broadband. Joined in February 2023. Called to cancel within 30 days as the upload speeds weren't good and the router needed a daily manual reboot. It took them ages to send me the returns label. Had to call three times over 7 days for them to send it. I was worried about not receiving the returns label as it was coming up to the end of their 30 day returns policy and I didn't want them coming back to me saying it was too late to return. Eventually it was sent, so I packed up the device, took a photo of the parcel and sent it back. Kept a copy of the DPD receipt. Constantly checked the DPD tracking and when I saw it was received by Three, I thought nothing of it at that point.
A month went by and had a text saying my bill was due. No payment was needed as I was originally on a three months free offer but called to query this anyway and was told it was 'nothing to worry about'. She took the reference number from my DPD receipt and said no further contact needed. I was skeptical. And for good reason.
As further months went by I kept on receiving warning texts and emails saying my account was falling into arrears. I kept calling them each time for them to later state they never received the router back despite me giving them the reference number from DPD proving it was received at their returns office on time. They even once had the cheek to ask me to contact DPD as it was lost with them despite it clearly showing as receiving and signed for at Three.
Early August, I had an alert from Credit Karma. June and July were updated as missed payments by Three and this caused my credit score to immediately drop dramatically. Also checked my Experian credit file to find the same score drop.
I immediately raised a complaint with Three via their website who took around ten days to call me back. When they called me back, I was horrified to hear them ask for the reference number from the tracking again and asked me to contact DPD. The tracking number was provided within the complaint webform! When I contacted DPD they said they had fulfilled their obligation and it had clearly been signed for at the receiving end so it had to be only Three to resolve the matter. I was stern but polite, but insisted that they must resolve the complaint. They said they'd further contact me within 7 days as they'd need to check with the backend team.
No contact was made by them so I went on their webchat a few days ago to firmly assure them that I will be taking this matter to the ombudsman should this not be resolved within a timely matter due to the detrimental effect on my credit file through no fault of my own. An hour passed, and the agent agreed to finally cancel the contract down fully but seemed to have a tone as if Three were doing me a favour on this occasion. I queried of course the credit file issue but he insisted he'd raise a report with the credit file team to get the derogatory markers removed within 30 days. No-one in the right mind would blame me at this point for being a little doubtful. Should the markers not be removed in that time I will contact the ombudsman and CK/Experian/Equifax to raise a notice of correction.
Over the years I have been a Three customer on and off ever since the brand launched on 3rd March 2003. Generally they've been great; but my experience in 2023 with them has been nothing short of horrifying. I won't actively consider them again. If I did want to go back, I'd only consider an MVNO of theirs like Smarty that doesn't affect your credit file and a plan you can easily cancel online.
What a bunch of cowboys. I now shudder whenever I see a TV ad of theirs.
Reviewer
Mark
Location
Cheshire
Date
23/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Upload 1.4 if luck download 1.5 if lucky
Reviewer
SM
Location
Sheffield
Date
22/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst network broadband and mobile data both from three. Even zero is not worthy given this company. Customer service took 20 mints over the phone trying to figure out which post code I am in. We are not getting the service that we paid for. We must take this company to court. We are paying monthly without getting just average net.
Reviewer
Eve
Location
Uk
Date
13/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This company is the worst.
Avoid them like your life depends on it.
Reviewer
Anastasia
Location
Canterbury
Date
20/06/2023
Comments:
I wish I could give 0 stars. The speed is nothing…you can’t rely on this broadband. The other issue is ping which “jumps” to 1000ms. Endless works on the masts and day to day message “we are fixing the network in your area”. I have been waiting for more than 4 months for them to fix the network. Still nothing. No speed, high ping, false promises. Planning to leave. Please avoid this broadband unless you like to suffer.
Reviewer
BOB SING
Location
NORTH EAST
Date
02/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor network connection ALL of the time. Was mis-sold business contracts (broadband & mobile). Broadband speed was 0.5 to 2 meg in my business (so I have started cancellation procedure). I was told they use a different network from their mobile network so broadband speeds are faster- a lie! My mobile business contracts are no better- lose all benefits (Three Plus). Ive written 2 complaints without reply. Very poor overall.
Reviewer
VT
Location
TW14
Date
30/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I had very unpleasant with 3 customer service. I had submitted cancellation form a month ago yet received the due payment for the next month, when call to explain the adviser said it required 30 days of notice to cancel which I was explained to them that I had submitted the online form for cancellation a month ago and if 3 have problems with website that is not my problem, now they wants me to proof of submission !! How could that possible be as once you submitted the form, the page will resume back and clear the informations that submitted.I clearly explained it to them yet they are persistent of I should give 30 day’s notice and better yet told me that the cancellation form online is for handset LOL, I told them have you check on website and see what it’s written on it, it’s written home board band cancellation form. !!! I should have never start of using 3 and never again. By the way they customer service is base outside uk so what that it tell you.
Highly not recommended
Reviewer
Pau D. North Devon
Location
Ilfracombe
Date
25/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Formerly a Three UK mobile PAYG customer, but no more. In our opinion and experience, the Three network is beyond terrible and has been for several years.
All we ever got from Three UK was persistent daytime throttling, and constant disconnects.
How Three gets away with it is anyone's guess.If we'd had a contract with Three, we'd have been screwed.
For the love of all that is holy, think hard and read reviews before you get stuck in a Three UK mobile contract you can't get out of.
We have found Three UK internet absolutely appalling Since we last reviewed them, their network has got much worse.
Reviewer
Billi
Location
E175pe
Date
24/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor do not use have to contact everyday as the signal is non existent very very very poor do not buy or use three network
Reviewer
Stephen
Location
Pembroke Dock
Date
16/04/2023
Ratings
Customer Service
5.00 stars
Comments:
Absolutely rubbish constantly crashing worst internet of my life and I've been with sky says it all
Reviewer
Andy Holmes
Location
Leeds
Date
11/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Cancelled my subscription within the 14 day timescale still continued for months to take money out of my account and sorting this out was a true nightmare. All phones were locked on strict settings and this took forever to get sorted. When asked to escalate things a speak to a manager I was told 3days and we might get back to you. Very very unhelpful. If you try to raise a complaint expect to get fobbed off and the process to be hindered and blocked by this company. I am still awaiting them to send me the legal complaint protacols, they haven't.. ombudsman next I think
Reviewer
Anastasia
Location
Canterbury
Date
10/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
So, I decided to try a 3 mobile broadband. This is a nightmare. Believe me. Just avoid it. Even if you have a good speed, the ping and packet loss are insane. Sometimes my ping goes to 1500ms and the packet loss is always more than 5%. It’s impossible to play video games. And there is no chance you can stream. Unfortunately I have a 24 months contract, but right now I’m considering to cancel my contract and get a proper internet. Getting a 3 mobile broadband was the worst decision in my life. You pay for something you don’t actually have. This internet is extremely unstable. Don’t make my mistake. Get a proper internet even if it’s more expensive
Reviewer
Dave
Location
Bedford
Date
03/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I went with 3 mobile (using a MiFi router) as I wasn't sure how long I would be at this address and the only other option seemed to be Satellite. Speeds have been incredibly poor - no more than 9mbps, but usually under 5 - since I have been here and often drops out. Customer service response is always the same as "status checker" on the internet - "we are working on masts in your area", which seems to be permanent, and in 18 months there has been no improvement. If it wasn't for the cancellation fee I would have changed months ago. The worst internet I have ever had - and I have lived in remote areas in Brazil with better service!
Reviewer
Michael Slater
Location
Kennington Oval
Date
28/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely the worst connection since dial up. I have complained twice and of the 3 months I have paid for the have refunded 1 and never had a good connection.
They have admitted it is over subscribed and or they are doing work in the area and upgrading.
Initially they promise it would be fixed in Febuary now they are saying end of April.
Reviewer
PP
Location
London
Date
21/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The broadband was overpriced, not very fast and quite often dropped out. But that's not my main beef with 3. When I opted for a cheaper, faster service with another provider, the agonising process of cancelling my account began. It involved several conversations, during one of which I was informed that I had to return the router etc within 5 days of receiving a prepaid envelope, or I would be fined £170. That in itself is bad enough, but I discovered I was also expected to return the 'gift' of a google speaker which was offered as an inducement to join in the first place. My understanding of the concept of 'gift' is that once given, it remains in ownership of the receiver. Not, as it seems to be in the case of 'gifts' from 3, something conditional and reversible. And what are they going to do with a second hand speaker? Land fill? It's a cheap, tawdry attitude on the part of 3, and it will put me off ever considering them again.
Reviewer
Miss Peed Right Off
Location
Manchester
Date
14/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Safesearch continually switched back on.It's an elite form of slut shaming. Router in small room 10 metres from lounge - no service in lounge. Worst internet company ever.
Reviewer
Thea Joel
Location
Maidenhead
Date
12/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst broband ever!! Try to call customer support and they need 20 minutes to pick the phone just to tell you that they are sorry but they can’t help you! the internet is not working for a week now but it seems like they don’t really care! 95% of the time the internet is not working!!! so shame that a company like then allow something like this to happen! shame!
Reviewer
Shaun
Location
Gloucestershire
Date
09/03/2023
Comments:
Three as no customer service.had no Internet for the last 4 days tried everything to contact them just can't get to speak to anyone this company is full of b...s..tkeep well away from them not long left on contract thank god will not entertain three anymore.i will put others I know off three mobile
Reviewer
Wendy J Higgins
Location
Scotland
Date
04/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
At first my mobile broadband was good. For weeks now it is pretty much non existent. I called 3 to ask why my mobile broadband connection was so incredibly slow. In the end of the call an agent at 3 told me they would investigate and call me back within 7 days. They never did call me back. I Still have a rubbish connection. Also it's is very hard to understand the people they have on the other end of the phone. Its all quite rubbish and I'm still left with a super slow connection. The live chat never seems to work either.
Reviewer
David Smith
Location
Exeter
Date
02/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We decided to try the 4g home hub as internet speeds and reliability are vital for my wife who works for the NHS from home three days a week. (The other days she works in the hospital). From the start the speeds were nothing like as advertised. Our old adsl connection were as fast (between 4 and 6 mbps) and the reliability of service was woeful. I (foolishly) persuaded her to stick with it to see what happened. What happened after 4 months of frustration and unreliability is that we cancelled the agreement subject to having to pay almost £350 for a service that was so pathetic that it is disgraceful that any company can be allowed to trade with such misleading and false claims. Presumably this is how they make their money. AVOID THIS COMPANY AT ALL COST. WE ARE LOSING £350… DON’T BE NEXT
Reviewer
Josh
Location
Dorset
Date
01/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely s**t wifi, haven't used it for almost a year with it being unusable
Phoned up to get it resolved and or money back to which he credited money back on the account.....great news right? Wrong! to then which he said it was bloody £5
Customer service is an absolutely joke, stay the hell away from Three otherwise you will be massively dissapointed
F*****g shambles
Reviewer
paul
Location
near bristol
Date
27/02/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Back in Oct '22 we ordered a 4G router (ZTE MF286D). Very impressive speeds. After a week we sent it back as we were in contact with Shell Broadband until May. We weren't charged anything, even for the data we'd used. May '23 we dumped our landline and got the same router on a 24 month contract. Speeds are around 100Mbs down, 5-20Mbs up. I've seen 150Mbps at best. We had part of one day sub-10Mbps and their status checker said they were working on our mast.
Our son moved house and I suggested he get a Three router until BT installed his broadband, then send it back wthin 30 days. The sent a 5G router which falls back to 4G in their village. BT messed him around so he kept it. He's in a "not great" 4G area but still gets 40-70Mbps - easily enough for two people WFH and a toddler watching youtube.
Sooo... get one on the 30 day moneyback guarantee. Trial it. Expect slightly slower speeds when everyone is home.
Reviewer
Darnell rees
Location
London
Date
17/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I purchased the 5g hub at £20 per month so I could cancel if it wasn't strong enough for my property. In fact its £24 per month and I had to try to cancel twice. I was then charged another 2 months on top even though it hasn't been in use. 3 then sent the debt straight to a collection agency who are hounding me. I'm autistic and regardless its poor quality, inaccurately advertised, cust service is rubbish and has left me much more out of pocket than I should be. Disgusting behaviour.
Reviewer
Steve
Location
Edinburgh
Date
09/02/2023
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Not had experience of customer service yet but the 5G broadband is faster than full fibre here. Fastest speed I've had was at my parents' place 1020Mb down and 108Mb up. can't grumble with that for £20 a month
Reviewer
rob
Location
leeds
Date
04/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
<2mb/s download a lot of the time and <1mb upload. Capping my downloads at around 90kb/s absolutely unusable.
Reviewer
Nick White
Location
Chippenham
Date
26/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Always been a little slow. However now appalling. Speeds if working around 1.5. Virgin on 3 g grinning 5 plus. Complained to 3 shop 3 times over last 6 months. No action taken. Complained December told problem at mast. Promised to be sorted out end February.
Reviewer
Karen
Location
Buckhurst Hill
Date
25/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Three offer a static IP address to their business broadband customers in Ireland but not in England. They can't explain why, so it appears to be a poor business and customer service decision, as there are a number of businesses for which this is a basic requirement.
Reviewer
Jackie
Location
Manchester
Date
16/01/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
At 1st signal was up and down. Put very good now. As though a miracle has happened.
Reviewer
Matthew wrigglesworth
Location
Alness
Date
14/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Received my three 5g router. Firstly there was no sim card in the package. I was told to get one from my local three mobile store, that was 30 miles away. So wasted 2 hours and £20 of fuel to go get that. set it up and couldn't get a signal. Finally found a spot in house where it Received a signal. Did a speed test and was getting between 0.5mbs to 5mbs ish and less than 1mbs upload. Contacted customer services to basically be told It should be fine and to try everything I already did. I was then told might need an antenna but three won't recommend one let alone supply one. Then was told to just cancel my contract. Customer service although they was polite, clearly didn't care. I then had to waste another hour of my time just to be able to cancel it. Now I'm going to have to waste more time and money going to the post office just to return the router. DO NOT RECOMMEND AND DEFINITELY WILL NEVER USE THREE FOR ANYTHING AGAIN.
Reviewer
Jatin
Location
Ramsgate, Kent
Date
08/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Nonsense speeds with 5g router. Its giving me a speed of 2-20mbps variable. Totally unreliable. My ee mobile gives me speeds of 30-50mbps on 4g signal. Just bought it today and i live on the 4th floor with no high rise building near by still terrible reception.
Reviewer
Rob
Location
Gravesend
Date
02/01/2023
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been using Three 5G home broadband now for six months. Download speeds are averaging 500 Mbps and upload 100 Mbps. I would recommend to anyone who has Three 5G coverage in their area.No drop outs at all..One very satisfied customer.
Reviewer
Jeremy smith
Location
Mid Devon
Date
02/01/2023
Ratings
Customer Service
3.00 stars
Comments:
I got this predominately to use for gaming online, when i first set up it was showing speeds of 25 meg, twice as fast as my home broadband,
The thing is, the connection drops out so often, gaming is impossible due to the lag,
Streaming on it is also pointless as the connection is so unstable. Access to adult sites is restricted, My phone is on 3 and if i do a speed test shows between 5-45 meg
I think the router might need upgrading or replacing, i can’t see how my phone will get a reliable 4g signal but not the mobile hub when they are on the same network.
Really wish i hadn’t bothered because we never use it and at £20 per month for 24 months, such a waste of money
Reviewer
Peter
Location
Bradford
Date
29/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After about 3weeks of fast reliable broadband suddenly the speed went from constant good to slow (very slow 2or 3}then good (very good 300 or400]
Have rebooted and moved the router on numerous occasions but still the same.
I live within sight of the mast ,about 200 mts away
Reviewer
Mathew
Location
Warrington
Date
27/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
worst internet speed even, i run the internet speed test and its constant at 2-3MBs
Reviewer
alan hansom
Location
scarborough
Date
24/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Hi all,i would like to tell you about my experience with three broadband.it is bad,bad is not the word to describe it.it is diabolical.i've had it since april and have had nothing but trouble with it,ill give you all a warning just what you can expect,i did an speed test this morning,i hope you are all sitting comfortably.right download speed,1-48mps upload speed 5-24mps.with VPN on.download speed 4-10 mps,upload speed 3-98mps without VPN on,how's that for speed,some people on these sites say there are getting over 100s off mbps i just don't see it.on my three broadband you cannot run anything properly at the speeds i've shown you. nothing works properly at all,smart TV,PC,security cameras,and as for the customers services just don`t bother they are so bad it`s hard to describe.so i will tell you all keep clear of this company as you will regret it
Reviewer
M cass
Location
St Austell
Date
01/12/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful customer service say you have 14 days to cancelthen make you wait for pack to return it which takes over a week your then over the 14 days and they charge you for device very sneaky and rip off
Reviewer
Martina
Location
Southampton
Date
28/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband provider ever. Very incompetent. They provided me a home 5G broadband that does not work and i’ve been calling everyday for 3 weeks to follow up only to hear that the account activation will be further delayed every time. Very bad service, no one is able to help me and they give lots of false promises!!
Reviewer
Name_Bufferi...
Location
Yor...
Date
17/11/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely crap. It took about 5 minutes just to load this page to write this review about how crap it is. 5 bars on the router, lucky to get 1Mb. If I could give them a 0 I would. Honestly had better internet in Uni halls 10 years ago and we were getting it by waggling a long stick outside and screaming dialup noises.
Reviewer
Gill
Location
Plympton Plymouth
Date
07/11/2022
Comments:
I've only had 3 4G home broadband hub for approximately 4 months, it's supposed be fast and for multiple users. It's awful it constantly goes round and round no signal or stops altogether, I used to have virgin which was great but just can't afford it anymore, I'm in a 2 year contract so pretty gutted, in my area anyway it is awful :-(
Reviewer
Colin smith
Location
Cleveland
Date
29/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Complained at the 3 shop and they said nothing to do with us for the poor reception.
Although the router says it is working with all the 5 lights on saying good signal strength. My computer says 1 bar and takes ages to load.
Reviewer
DTR
Location
Somerset
Date
28/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Their broadband service is horrendous! I've been with them a few years now and I average connection speeds of 1-2mbs!
For a period of 2 months, I actually got speeds of 20-30mbs but that was it!
Full signal on the router yet I suspect they are throttling the speed.
Too many users and not enough bandwidth!
As for their customer service, the worst I've ever experienced. Call centre in India where they haven't a clue and read from a script. They then try selling you even more rubbish when you're not happy with what you currently have! 2 hours, 3 operators and if I'm honest, I could barely understand them!
I went with 3 as I didn't have to worry about having a landline! Lesson learnt. Once the contract is up, I'll be cancelling and going to a fixed connection.
I've been with them since they began and their whole service has gotten worse each year.
I'd think long and hard if you're considering using them for Broadband. They're not a service I would recommend.
Reviewer
The Stranger
Location
Birmingham, United Kingdom
Date
19/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet provider. Shockingly bad performance and reliability in general. I can barely watch a 32 second video on YouTube these days without it needing to take several minutes to buffer and load.
Started around a month ago. Until then their service was alright, not great, but alright. However, suddenly my internet has become the most unreliable piece of crap in the world, and Three's customer service is next to useless when it comes to actually telling you why that is; they're pretty useless for most things beyond scripted answers, but at least most are polite.
I apparently have unlimited data, but you wouldn't know that with how little data they actually afford me. I'm lucky to get 1mpbs anymore.
Reviewer
A new 3 Broadband User
Location
London
Date
18/10/2022
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Top floor in the middle of zone 1, the 5G coverage map shows my house should have 5G indoors and out. However, I'm only getting 4g. During the day, I was getting maybe 30-50 mbps, not the worst, far from the best though. As I write this review, at 6pm, it jumps from 2-3 mbps to 30ish. I was expecting 5G speeds, and to say I am disappointed, would be a lie, as you must firstly have expectations to be disappointed, and my expectations from 3 are absolutely 0. So the prophecy has been fulfilled, luckily, I am within the 14 day grace period, and will see how difficult they make it to cancel this contract.
I would advise you not to get this product, if you need reliable and decently fast internet. Goodluck fellas
Reviewer
Davide
Location
Watford
Date
16/10/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. This should be a 5g speed/service? It takes more than 1 min to upload a 50-sec video on the web. When we do some research online we spend more time waiting for the page to be found and opened that the time that we spend working. Absolutely a negative experience. We will return it for sure.
Reviewer
Ll
Location
Wimbledon
Date
17/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible connection - unusable product. Have great 4G coverage in my area and incredible speed with EE, but the connectivity from 3 cuts out every few seconds. Have to restart the device every 2mins to get any internet at all. Would avoid at all costs
Reviewer
David
Location
Glasgow
Date
10/08/2022
Ratings
Satisfaction
5.00 stars
Comments:
Really cant beat 3 Mobile 5g BB package I was truly astonished at the speed I was getting 175mbs download over Wifi can vary from device to device but plug an ethernet cable in and i get 250mbs+ only small grip it Upload speed could be better Just over 10Mbs but that's enough for what i do
Reviewer
Finley
Location
Birmingham
Date
24/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The most embarrassing mobile network ever! Do not listen the the good reviews as their is only 1% of good reviews and are most likely fake. Anyway to the point it’s the worst mobile network ever, Not once have I ever got 5g even though I’m a few blocks away for the 5g tower, I struggle to get 4g and consistently on 1 bar.
Reviewer
Rui
Location
London
Date
15/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
There is a special place in hell for whoever thought Mifi Internet packages were a great idea for homes. Maybe if ypu live in a van, sure you can make an argument for that but a home. Please do not advertise those as a great Internet deal. Its not. You'll be pulling your hairs put in no time. The volatility in Internet speeds is ridiculous. I had the unfortunate luck to have found a room in a house in London with a Three Mifi package. Worst decision I have ever made. Don't take for granted a good Internet package that is overkill for your needs. Seriously. You'll want to watch a movie, you can't. You want to play video games online, keep dreaming. I have honestly not seen an Internet as bad as this one. I would actually rather have dial up Internet. St least I know what I'm getting.
Reviewer
GermanF
Location
South Kensington, London
Date
29/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Several months with their 4G MiFi, the device is located by the window on a high floor in Central London. Average download speed 2 to 3 Mb/s, when it works!
Often continuous disconnection and reconnection. Very unreliable internet. I suppose their 5G must be similar as it is newest network and they are not able to sort out their 4G. I've got mobile data plan with BT and it has excellent coverage in my home, so it's a Three service issue. I do not recommend it at all.
Reviewer
M Whiting
Location
March
Date
28/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had three broadband for over 4 years now as BT or sky isn't an option. As for fibre. That's a pipe dream where I live. At first it was OK, but over the last few months (start of 2022) three's broadband is getting worse ! I have a good signal for 4g. But forget it.
Reviewer
Walter wright
Location
Glasgow
Date
02/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor signal will be leaving when my contract has expired
Reviewer
Paul Donaldson
Location
UK
Date
17/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Truly awful, both in terms of the service itself and the customer service.
Before signing up to Three Mobile Broadband I called them to check coverage in the location I would be using it. I was told coverage was good. It is not. Coverage is very, very poor. I even had the router outside and tried every direction on several occasions.
I have reported this to Three who are refusing to accept this and demanding early termination fee. They are an unscrupulous company.
I have now purchased EE mobile broadband and receive very good coverage and good customer service. You get what you pay for!
Reviewer
Nick Parkes
Location
Maidenhead
Date
10/05/2022
Ratings
Satisfaction
1.00 stars
Speed
1.00 stars
Comments:
Received the 4G+ mobile broadband sercomm router today.
During the day: approx 30Mb/s
During the evening: approx 1Mb/s
Crap. Sending it back.
Reviewer
LT
Location
Rhyl
Date
30/04/2022
Comments:
Been with 3 since time began, I didn't have any issues until I moved to North Wales. The broadband was shocking could bearly use one device with it. I also only have 2 bars on my mobile phone and that's even after it was changed to 3G as 4G was non existant.I don't like to complain but it's the honest truth.
Reviewer
Elliott G.
Location
North Devon
Date
26/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have found the Three mobile network is a waste of money. Lucky we didn't sign up to a contract because it would have been a disaster.
Three's signal is unreliable and their broadband in our area is regularly throttled.
Living in a seaside, rural area doesn't help, especially when visitors overload the network.
Three's customer services are also poor; they don't answer social media messages and nothing has been resolved for us over the phone.
Three's mobile PAYG has become expensive over the past few years, and it just isn't value for money any more.
Reviewer
R A
Location
Leeds
Date
22/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Poor customer service, poor broadband service.
Asked for updates on issue around my area, usual rubbish of got to wait 7 days for issue to be resolved. Guess what issue wasn't resolved moved to a new ISP
Reviewer
Craig
Location
Bilston, West Modlands
Date
20/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless. Have been with the 3 pay as you go for ages with hardly any problems so I decided to try their 4G broadband. Great to begin with but now the signal is useless even with the 3 mast at the end of my street!! If you need mobile broadband don't use 3. You will just end up wasting your money.
Reviewer
R F
Location
Kettering
Date
18/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My HomeFi broadband gets about 2mb if I’m lucky.
Save your money and opt for fibre if you can.
Reviewer
Steve Aldridge
Location
Eastleigh
Date
28/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
Reviewer
Steve Aldridge
Location
Eastleigh
Date
28/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
Reviewer
Steve Aldridge
Location
Eastleigh
Date
28/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish ! loads of calls to three tech . You maybe one of the few that gets good internet speeds , if you don’t want the hassle and get stuck in a contract you can’t get out of stay away !
Reviewer
Zara
Location
South-West London
Date
17/01/2022
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It's just a bit sad.
I’ve been with three for over a decade, I have 3 phone contracts with them for each of my family members.
Their prices are great for both sim only and monthly phone deals. My husband is on sim only and his price reduces every year. My daughter gets the latest iPhone every 2 years, at the lowest price.
The customer service is great, very helpful, not a long wait, and quite friendly.
But even with all that, they have a huge problem. THEIR NETWORK.
I never get signal anywhere. I don’t live in anywhere remote, I live in a the suburbs of London. But god in some places in my town, I get terrible no signal at all. Zero bars. People call me and can’t get to me.
When I’m out with friends their networks seems to work just fine, and they’re all using different networks, vodaphone, EE, GiffGaff. It’s always just Three.
The internet is also quite unreliable. My phone is suppose to be 4G internet connection but I don’t think I’ve ever experienced 4G, I barely get 3G.
I got a few messages in the last few years saying that they’re improving the network in my area but I’ve not seen any change. At all.
They’ve also removed the Three benefit of using my data abroad. That I’m sure they don’t have full control over but it was a huge reason I stayed with three all these years despite the network issues.
Anyway,
If you’re looking for a good honest, cheapest on the market, affordable network with good customer service and you’re not fussed about internet speed. Three is for you.
If you at all rely on data outside then stay away for your own good.
Reviewer
Len Lewis
Location
Manchester
Date
03/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
We were promised download speeds of 200+mbps. Our actual speeds have been peaking at 2mbps on a good day. A few months ago customer service told us that there was maintenance under way that would "definitely" be fixed by the 24th of December. That date has come and gone and if anything our speeds are worse now. We followed it up on Twitter and were told the works would now be finished next June at the earliest! Absolute joke. When we signed up for the contract we were told connections in our area were great and there was no mention whatsoever of any maintenance works that would make it borderline unusable for the first 12+ months. Now we're stuck with this lousy rip-off excuse for an internet connection for another year as we can't afford the cancellation fee. Please, PLEASE do not make our mistake.
Reviewer
Jason
Location
Sheffield
Date
25/12/2021
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Had it for 8 months, generally reliable with around 30 to 45 average mbs download, and I am on the edge of the city in semi rural area. Has lost Internet twice in 8 months for about 12 hours each time, but 98% of the time it's fine. Plug and play, better than slow old phone broadband that only gave 2mbs here.
Reviewer
Krystian
Location
Manchester
Date
25/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible service. Its been working fine for 2-3 months then my crazy super fast 5G mobile internet get dead slow. Thanks to this amazing £18 a month deal I never know If I’ll be able to watch netflix after work. I can’t wait to the end of my contract in june... Thanks Three!
Reviewer
Rik
Location
Herne Bay
Date
22/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If only you could give minus stars… been with 3 network for years with mobile phone so decided to get mobile broadband with them as well 2 years ago, ok for about 8 months then problem after problem, just finished my 2 year total rip-off contract with them, absolutely disgusting they take your money and don’t supply the service they promise, then your on the phone trying to discuss the ongoing issues time after time to people in god only knows what country who can’t understand what your saying. Stay away, that’s my advice
Reviewer
Karl
Location
London
Date
12/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Having been a three customer for several years I've seen the good, the bad and the ugly.
The good: when it works it works. That said, it works where there is no major demand in a given area such as some towns / suburban areas. Have been using one of these contacts in the TN38 Hastings area (4G) and it works well for the type of use, with speeds of around 6-17 mbps down. Similarly in the TQ2 Torquay area the service works well with similar speeds to the above.
The bad: London... Most of the areas I've tried it, it has failed or offered poor and unusable performance. SE14: 0.2mbps down 10% of the time, no throughput 90% of the time. NW1 : 0.6mbps down. WC1N: 0.9mbps down.
These speeds simply don't constitute an acceptable level of service in my opinion.
The ugly: customer Service... They simply do not know what they are talking about. The speak the language of upgrades and maintenance as the issue and reasons for the slow or unusable service, coming up with a variety of poorly scripted excuses, looking past the fact that it's been going on for years. Then in the next breath they are trying to get you to upgrade to 5G for another two years to solve the problem... Really? I'm sorry but I am not convinced.
I've switched to Vodafone and EE at a far higher cost in the problem areas and the service has been rock solid so far, particularly on Vodafone 4G.
Reviewer
Sam
Location
Reading
Date
18/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
No internet for a majority of the time; service is getting progressively worse as I assume we get further throttled
Reviewer
Neil
Location
Gwynedd
Date
31/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've been with 3 for 8 mainly trouble free years, until this year..."Upgrading" work was done on my local mast and now my service is ****... Download as slow as 0.8mbps, upload at 0.03 mbps...easier to put a hysterical emoji and a turd than post those figures. Absolute piss take. To be fair though, the Live Chat handlers are always courteous and try to be helpful, but aren't...
Do yourself a favour and give them a very, very, very wide berth
Reviewer
Bob
Location
West Yorkshire
Date
28/07/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
It does the job for watching YouTube, Netflix etc. Can struggle with online games like GTA, I've had speeds between 5.5 & 35 mbps it doesn't have a reliable average speed. All in all it's OK.
Reviewer
Mike B
Location
Waterlooville Portsmouth
Date
20/06/2021
Ratings
Satisfaction
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have read all the reviews below and felt disappointed by many of them. I ordered the dongle mobile WiFi for use in my camper van. I think I have had it for nearly a month now. As a test I shut down my Virgin set and used purely the dongle for TV my wife and my internet use, and I have used it for heavy work. A couple of t8mes during the England vs Scotland match we had a bit of spinning circle in the middle of the TV. I have calculated we use approx 2gb or is it 2mb download per day. This is normal everyday usage for us. So we have had no problems. Speed was brilliant. No internet delays. I would say at times it was better performance than our Virgin contract at £64 per month. I opted for the £12 per month for 10 wotsits per month. Now we have tested the network etc we are fast running out of the gb or mb so I have had to go back to our virgin setup. I want to upgrade and go up two levels of down load package with the dongle now so we can be 100% on the dongle. I will save money without a doubt for what use we want from the internet. There must be technical or end user reasons why people are having problems, we had NONE. I have not had to use the support service that’s why I could not put any stars against them. I would highly recommend this product/service. If people had problems and I did not then the company has listened to the gripes from feedback and sorted them out before we brought into I it.
Reviewer
Simos
Location
London
Date
04/06/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Terrible and completely unreliable. Only get this if its your only choice. At least when it was Relish the customer support was good.
Reviewer
steve
Location
berrow
Date
24/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have a holiday home and use my wifi there the service is rubbish the new router is suppose to support 10 devices its so bad it wont even load netflix on my tv will be canceling the contract asap
Reviewer
Ue London
Location
London
Date
23/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. I have a Mobile and Home Broadband contract, in Central London Zone 1. Out of the blue, they decided to stop the service for a month. without any notice.Zero WiFi. It took 2 days on the phone with the absolutely hopeless customer service, based in Asia, to find out its for ‘maintenance work’.
They offered a compensation of an ‘extra month for free’. Extra month of what ? No service. Absolutely shocking. We are in a pandemic, people work from home and need Wi-Fi, thank you for cutting us off without notice. I cancelled both contracts and they said I don’t need to pay a penalty... penalty’s for paying for a service it is not existing. The connection, in central London , was rubbish anyway when it worked sporadically for 2 months ( I got a 5 G contract but I was barely getting a 4G with the need to restart the router at least once a day). The worst provider ever, almost criminal. Liars to get more customers that’s all.
Reviewer
Bill
Location
Doncaster
Date
15/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I'd give them no stars if it was possible,abysmal download speed less than 1Mbps at the moment they're simply unable and unwilling to meet their contractual obligations and I suspect any good reviews on here have been sent by their employees,Avoid like the plague is my opinion.
Reviewer
Eduardo
Location
London
Date
13/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst experience ever! I switch to 5G broadband wanting to reduce cost of broadband and stop paying for line rental. Even though I live in central London the 5G signal kept dropping, latency and drops in connectivity were common. Hours wasted with tech support on the phone they finally agreed to allow me to terminate contract and send equipment back. Five months later I’ve realised they are still taking payments and now are telling me there is no evidence of agreement to allow me to terminate contract early. I’ve raised complaint and am still waiting on outcome. Whatever you do get everything in writing and take names of whom you spoke to. Do NOT trust!!!
Reviewer
A JOHN
Location
London
Date
04/05/2021
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am thrilled with 3's insane speed . even though speed vary between 500 mbps to 5gbps . I have a tower just near my window , may be thats why I am getting this super speed . I am happy so far
Reviewer
john
Location
North Norfolk
Date
01/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been using three for years we had three phones and a mobile broadband dongle then a Huawei router , problems started when 4G rolled out everything became unreliable, not so bad on phones butemail through router became unreliable as streaming video has become more widely used the router situation is awful. however setting it to 3G does give consistent 4mbit down and 6 up so Netflix etc works ok , the real issue is customer service or lack of it I have now got rid of the phones and moved to different networks the router SIM has 9 months to go but I'll move to another providor , they clearly rate shape their network otherwise how can you have a full signal and no data throuput !
Reviewer
Alfred
Location
E11
Date
15/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have joined 3G home broadband almost two years now and their service has never worked properly. I have asked them to terminate that contract for almost two years and they kept telling me they need to do troubleshooting each time I called. Their broadband has been extremely slow and in most cases did not work at all. I have told them since you cannot provide me with the service promised to terminate the contract and they never did.
Now they left me without no choice but stop paying them. Now they are sending us letters to pay the bill or they will send us to court. I'm refusing to pay for a service that has never worked or provided. They have kept us by force for almost to years and without broadband, in-fact I have to use my phone internet to do my work and has costed me even more money.
Reviewer
bob webster
Location
s yorks
Date
27/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
joined 3 several years ago and was initially reasonably happy with the mobile broadband service which l utilised at work. Moved jobs recently and decided to quit 3 as the coverage poor in the Peak District. That's when the hassle began. l contacted 3 via the net to cancel what had become a simple rolling monthly contract and waited for a final bill that failed to arrive. lnstead l received a letter from a debt collection agency stating that my account was in arrears and that my credit rating would be ruined if payment was not made. A few days later a bill from 3 appeared which l paid, but l still find myself pursued by the debt collectors while attempting to resolve the issue directly with 3 who seem utterly clueless. my advice is to steer well clear of 3.
Reviewer
Chris
Location
Gloucester
Date
20/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Almost impossible to use can be better to just switch it off .
Reviewer
N. C.
Location
LONDON
Date
18/03/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Moved in a studio flat on the 19 of February 2021, after searching on the net for a quick easy to handle broadband provider I decided to go for Three 3 mifi mobile broadband. Down load speed between 6.9 Mbps up to 18 Mbpps (late night) 2 devices connected, I am pretty satisfied with the service. And it is the best cost effective solution on the market for an unlimited download mobile broadband 2 years contract.
Reviewer
Neil
Location
Cheshire
Date
17/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three mobile broadband used to be ok, but so did the three mobile network, baring in mind it is a Chinese owned company, you don't expect much else other than poor service and poor quality product. the broadband has always been slow, but it is now off as much as its on, we terminated out mobile contracts and the broadband contract will go the same way as soon as the contract ends, while the contracts are weighted in favour of he provider these companies can do as they wish as they are guaranteed payment, if the consumer actually had any rights in telecommunications contracts suppliers would improve their products.
Jut don't bother with three anymore, waste of time, effort and money.
Reviewer
Dmitrij
Location
Milton Keynes
Date
14/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute piece of s... Impossible to use, the connection disappears for no reason. In the last hour, I had to reconnect maybe 30times.
Reviewer
Andrew
Location
London
Date
04/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible. Was sold a 5G connection to my address but when I was experiencing below expected speeds checked the Three website to be told that 5G was not available in my area. When coming to cancel the contract I had to enter my details 3 separate times only to be cut off mid conversation with the person who was meant to be helping me cancel my contract. 0/10, Would never use Three again.
Reviewer
N. C.
Location
London
Date
26/02/2021
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
7 days after purchase Download speed 11.4 MBPS upload 4.9, handling a laptop and 2 mobiles connecting at the same time with no issues at all. Pretty happy very easy set up you are online in no time after unboxing. No hassle, It is a small portable device highly recommended.
Reviewer
Matt
Location
Co. Monaghan, RI
Date
26/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If there were 0 stars, that would be my rating for Three. Their broadband speed is at modem level for most of the day, the customer service provides no help at all but pesters you with standard blah blah blah. They wouldn't even let you out of your contract w/o cancellation fees, even when they're clearly not able to fulfill their part of the contract. If you want so spare yourself a whole lotta trouble, do stay away from this company. They are an embarrassment in every aspect of their doing.
Reviewer
Gracie
Location
Aberdeen
Date
20/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Please stay away from Three. Shocking speed. Not able to watch a Facebook Watch video without disruptions. Sucked into a 2-year contract.
Reviewer
Michelle dudley
Location
Tipton
Date
17/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
For seven months had nothing but trouble with three cost me more ln letters and phone calls got nothing back got a phone call couldn't understand man talked sarcastic nothing wrong then box went off altogether had to wait in n all day sent me same box had to change everything still doesn't work I am paying more than any other company anywhere and getting nothing for it please please don't never ever use three
Reviewer
Richard
Location
Glasgow
Date
15/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Just beware that if the post office is slow in returning the router, under the money back guarantee, then you will be receiving almost hourly phone calls from the collections department. There is nothing you can do to stop this (I was told before hand that if I called with the barcode from the return receipt that would be enough - its not, only the router in their hands counts). This might sound minor, but it took the post office 2 months to return the router and during that time I was flagged as a debtor requiring hourly calls.
Reviewer
william
Location
N Ireland
Date
31/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speeds below 1 most of time.Sucked into a two year contract which i cannot get out of.Stay well clear.
Reviewer
James Ashby
Location
Plymouth
Date
20/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utterly useless. Utterly utterly useless. If you have any opportunity to use anything else - do it.
Reviewer
Ruairi
Location
NI
Date
19/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Practically useless.
Intermittent connection that rarely exceeds 0.1mbps between 6am and midnight.
Customer service is so bad, I could only call it hostile.
I consider Threes sale of the package to be entirely fraudulent.
Reviewer
Alan
Location
Eye suffolk
Date
18/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor srvice works sometime then nothing for hrs. would not waste time or money using 3 mobile broadband. Support is a waste of time they just blame number of people using it. HELLOI thought thats what people pay Broadband for to use not look at. You spend hrs on hold on the phone and get no where with them.
Reviewer
Pej
Location
London
Date
15/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
absolutely horrific customer service! I've been having issues with my mobile broadband and Three simply refuses to take responsibility for it and they want to charge me loads of money to cancel the contract. I'm now making a complaint to the Communication Ombudsman Service.
Reviewer
Ben
Location
Sheffield
Date
05/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give no stars I would! Shocking speeds and even worse customer service.
I live in Sheffield city centre and don’t have access to fibre broadband, so the fastest speed any provider can guarantee is 6 mbps which is fairly slow. I saw that Three were claiming much faster speeds so decided to give it a go! Oh how I wish I’d read the reviews beforehand..
It worked straight away out of the box which is about the only good thing. The speed fluctuated between fairly quick and unusably slow almost every 5 minutes. Tried the router all over the house to no avail. After a while, it settled on about 0.7 mbps which it never really changed from, despite showing full signal and 4G.
I purchased this in the Three store which doesn’t offer the same returns guarantee as online, however the store manager agreed to honour the 30 days and authorised it in my contract in case I changed my mind, and with lockdown looming (and closed shops) I was told I would be able to cancel on the phone.
This is where it gets even worse.. after being pinged around from pillar to post between various departments, I was told on the phone that they can’t authorise returns on the phone for products bought in store, and only the technical team would be able to do this based on the dreadful speed. After finally getting through to the technical team, they said I would only even be considered for a refund once they had conducted a weeklong troubleshooting investigation, and if the outcome of that was that they didn’t agree with my issues, there would be no refund. Feeling untold levels of dispair and betrayal about having been lied to in order to get me signed up in the shop (which had now closed because of lockdown), I opened a complaint in the online chat. After royally kicking off, the agent managed to honour my cancellation despite making a big song and dance about how it was outside of process and they were only making the exception as a goodwill gesture.
Moral of the story.. DON’T BE SUCKED IN BY THE PROPOSED SPEEDS! Like most of these reviewers’ experiences, mine was dreadful. The customer service is abysmal too.
Reviewer
Paige
Location
Lowestoft
Date
30/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible internet. Terrible customer service. On the phone for hours. Being placed on hold for an hour. Wont let me cancel sim only contract unless i call a number which puts you on hold for ages. Wouldnt recommend to ANYONE.
Reviewer
Geoffrey
Location
Bokton
Date
20/12/2020
Ratings
Customer Service
3.00 stars
Comments:
I have been a loyal customer with 3 for over 10 years prior to February the broadband was ok however it has slowly but surely got absymal constantly . Lags when my son is on his ps4 and he can't understand I work from home and it constantly throws me of my network and calls and we can't watch Netflix or now TV as Constantly lagging I have 1 year on my contract I have complained several times and they have tried everything I will be cancelling and taking them to small claims if they put a bad credit mark on my file I have 4 contracts and have just cancelled one phone contract and will be moving the others to different providers very soon they are terrible and reading all these comments on hear bring home just how bad they are now they are going to lose lots of customers
Reviewer
Leaving
Location
Shrewsbury
Date
17/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three when it works is great... just its not very often these days.
For multiple years I have had long periods where text messages don't arrive... they just disappear, even when the sender is standing right next to me. Ive complained about this multiple times both to tech support and in shops, and am fobbed off with its "phone settings"... four different phones, two different operating systems... come on... three buggered up the white pages entry when my number was ported to three a decade back, and its been broken ever since.
Worse, right now I am working from hme, using three mobile as my only way to contact office and data, and constantly see reports saying that three are upgrading my data connection and to expect faster speeds... but this is not the case. while "working" on the network I see data speeds slower than when I was using a dialup modem in the early 90's, and in the evenings it gets slower each week.
I am fed up with being fobbed off by callcentre chimps, and even getting through to the second line tech support fairs no better. I spent 10 years lecturing in RF and digital communications technology. The last thing I need is yet another idiot insisting I perform a factory reset. I shall be leaving three.
Reviewer
JENNIFER SHEBARD
Location
W MIDLANDS
Date
17/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I would give zero stars if I could - they are, in my view, dishonest, unreliable and put so much pressure on me - a vulnerable pensioner I wanted to end my life. They put me in hospital with suspected heart attach as there is no let up from them. They lie in writing saying they need your passport and driving licence to look at your complaint as this is their data protection policy but will not send you a copy of this alleged policy. They tried to charge me £200+ because they sent me two router instead of one (I live in a terraced not Buck palace) idiots. I rang them and emailed the day these 2 routers arrived and asked for an SAE - to return one - I just got a bill for over £200 which I refuse to pay. Ireturned the extra router. As I do not have a passport or driving licence they will not deal with my compaint. I wrote to the CEO by letter twice and sent him an email - he did not reply either - so from the top down - untrustworthy and dishonest. They send me a buill for £48 (my contrat is £22 pm) and will not tell me what it is for but said they would just adjust my direct debit and take the money out of my account - thieves. I stopped the dd. I wait for someone with a brain cell to respond.
Reviewer
Tim
Location
London
Date
10/12/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Hi, I seriously question any negative "reviews" of three mobile.I've found them brilliant for customer service. You always get through to a real person. Someone who is normal, personabke and really at ease with any query you have. I've just got their broadband unit. It's great.It works. That's all I ask. Granted I live in Central London but hey: that's the advantage of cities over a village! Compared to VirginMedia which is constantly suffering from digging up the riad or your front drive 3mobille is a dream.
Reviewer
Raymond Symons
Location
Chapeltown Leeds
Date
09/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Was once okay, but for the last few months speeds are terrible. Cant play on xbox until after 10pm, or before 9am, during daytime it wont even sign in. During the day, with dial up speeds on laptop just looking at ebay etc. They have oversold capacity, and are now throttling . Just downloaded a 40gb game, it manages about 6gb a night so it only took around 8 days. I will not be renewing contract.
Reviewer
AH
Location
Stowmarket
Date
07/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have had 3 broadband for 14 months now. When it works speed is ok but often get buffering. In the last 3 months there have been 3 significant service failures lasting several days. The last failure ended today after 9 (nine) days of unusable internet. Current speed is half what it was 2 weeks ago.
Three customer support help desk are hopeless except at giving endless apologies but no action. You can tell buy their tone that they don’t give a damn and are just following a script.
I have currently raised a formal complaint. Three are wanting to stall this and are declining to respond formally. I intend to end my contract whatever and revert to land fibre.
I could not recommend this network to anyone unless you have no other options.
Reviewer
Carolina
Location
Lopez
Date
04/12/2020
Comments:
I have been signed to a plan to which I did not agreed far higher that the one I wanted they have no sent any proof of my commitment to this higher plan, and now I will be rip off for a year!
Reviewer
Martin Hawkins
Location
Lowestoft
Date
02/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We’ve had this‘service’ for just over a year now. We signed up in desperation as our BT cabinet is still not fibre enabled and the ADSL connection was awful.
It’s never been blazing fast, my jaw drops when people claim 200mbps. The last month it has just stopped providing any sort of service at all.
Customer service just talk me through a hard reboot of the router which achieves nothing.
Avoid like tile the plague.
Reviewer
Kevin Merry
Location
Derby
Date
02/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rubbish, hovers from 3g to 4g, says good signal but cannot connect to the internet.
Extremely frustrated as cannot log on to 3 web site to moan and demand a refund
Reviewer
Dave
Location
Medway
Date
29/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As every one else has said this service is a disgrace. How can they be allowed to sell a product that doesn’t work surely this is illegal . This works fine in the middle of the the night but is completely useless in normal hours DO NOT SIGN UP
Reviewer
IanD
Location
Abingdon
Date
23/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have spent four months trying to get out of a one year MIFI contract (that finished in July) for a device I lost in the spring. I have spent hours and hours, just to be fobbed off. Just awful service. AVOID!!!!!
Reviewer
alex
Location
hackney
Date
22/11/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
I know a lot of people are down on 3, but it really has felt like they were putting in some serious infrastructure round here. I'm in an 'outside' reception area, on the fringe of coverage, so I got an external aerial for my 5G hub. It was pretty good at the beginning (4 months ago), averaging 200Mbps, but it broke every couple of weeks. Now things are better: seems steady, and am routinely getting 500Mbps at my computer. That's 4 times faster than most fibre. And it doesn't go slower in the evenings. Am quite impressed: for 29 quid a month it's impressive. I hope it stays like this! Well done three...
Reviewer
Danielle Lee
Location
London SE5
Date
22/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These guys have been quietly taking money from my account for a service which they cannot actually provide. I had this router from when it was Relish. I thought that it was cancelled but I was wrong. Now when I tried to reconnect last week I was eventually told that there was no 4G available in my area. Then they tried to sign me up to 5G and wanted my card details etc. I checked on their site and found that there is no 4G or 5G mast in my location and would I like to be contacted when it eventually comes around! I have cancelled the direct debit myself and immediately go an email saying that I had not replied to previous emails about the Direct Debit cancellation?? These guys are liars and thieves.They even have the front to complain when you stop them from stealing your money!!!!
Reviewer
James
Location
Mid wales
Date
08/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Don’t have anything to do with them, we have tried to be loyal and been with them for 15+ years over the last 7 months signal at our home has dropped and that now say we are in a black spot and suggest we leave
Reviewer
Sean
Location
Doncatser
Date
06/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Waste of money at best we are running 1.77 mbps download speed. Rang to complain after 1 month of start of contract when the cancellation period was over as that's when it went garbage. Been calling at least once a month so for nearly 18 month and they only have records for last 4 month said I have never complained before. Then to be told the coverage in my area is very poor but in the shop when we took the contract out they stated it runs near on perfect. Absolute ******** will not renew, robbing tears.
Reviewer
George B
Location
Southampton
Date
05/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worked fine in the beginning (first month - February 2020) after which they started upgrading the network, this meaning 2 days a week the network would be down completely and when was working I had 2-3 mb speed. November 2020 network is up and running properly upgraded to 5G with speeds than can reach sometimes 5 mb. 2 more months and I will close all 3 contracts with 3.
Reviewer
Graham
Location
Reading
Date
28/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh dear, I have the same tale of woe that everyone else is posting. When I first switched to three mobile broadband last year it was good enough - getting ~7mbps. But now the service has dropped to the point that web pages won’t load and the servers can’t be contacted. Right now I have 0.4 mbps. A lot of the day it is totally non-functioning. But I have full signal strength. So clearly it is a throttling issue that 3 are doing. They have oversold their capacity until no one gets any. I have tried complaining but it is a futile waste of many hours and nothing is resolved. Why is it so difficult to complain to them? - and why don’t they take the complaints seriously? I have many neighbours who are in the same situation – all wishing they were not with 3 – so it is not just my equipment. Earlier this year I complained and they reset something on the network, and suddenly service was resumed. (removed the throttling?). But it had all dwindled to nothing. Full signal strength and no delivery sums them up. And they don't want to know.
Reviewer
McDickens
Location
london
Date
27/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute garbage, how is this effin service still alive I have no idea. Abysmal internet connection, goes out at a smallest weather change. Don't bother trying this provider, you'll rip out all your hair.
Reviewer
Peta Morrant
Location
Norwich
Date
19/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst Internet service ever!!!!!! Everything everyone else says on here is absolutely true. The only positive thing I can say is some times, weekdays, upto 18:00 I can watch Netflix for a few hours, bbc, itv 4od buffer all the time and My5 don't even bother. After 18:00 and weekends it stops all the time, have to keep resetting it. I have been without any service for hours at a time. Like now for instance. Customer service lie, in fact fight back!! I would bet staff at Three don't have or use it. I have 3 phone, now just sim contract after years of huge bills, I use it as a hot spot, in the same home as my broadband and get a better service (tho that also buffers like crazy) DON'T BOTHER WITH 3 BROADBAND, PLEASE BELIEVE THESE REVIEWS
Reviewer
NickB
Location
Scotland
Date
19/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Non stop loss of service. Dreadful customer dervice
Reviewer
Mxbinator
Location
London
Date
19/10/2020
Comments:
Without a shadow of a doubt AVOID 3. Aside from their absolutely abysmal connection speeds, they claimed they hadn't received the package with the contents of the broadband router when I tried to cancel. When I phoned their foreign, outsourced and rubbish 'contact us' number that they supplied on their fictitious bill, they told me they would investigate my claim and get back to me, instead of this they just moved it on to a debt collection agency (i presume as a scare tactic). Awful Awful company from start to finish.
Reviewer
Mattyuk
Location
london
Date
15/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Although three are undoubtedly cheap, their customer service is just a total joke so I have left them.
I was formerly with Relish who provided 4G home broadband in London. Customer service and broadband was slick, efficient and helpful. Three bought relish and customer service turned to an absolute joke.
This year, they contact me to terminate my contract early (without my consent) as my contract with three was being moved to the wider three group (yes, it didn't make much sense to me either) so they were terminating my contract early and offering me the same service for more money. How kind of them.
I agreed to stay, but the experience has been so bad I've cancelled after the first 3 days. Even trying to stay was painful - I was asked to contact them which I did so and was told I would receive a call back 2 weeks later. That call back never came.
Eventually the new service started but speeds dropped from 140mbps (5G) to 10mbps over night. I spent a couple of hours trying to reach customer service to find out why but couldn't get through to a human. Eventually I decided to cancel as the service was so bad. I say I've cancelled, but in fact I very much doubt my contract has been successfully cancelled. After 4 hours on the phone and webchats trying to cancel the contract, I still don't think they've done it properly - I rang back to check and they had already messed up the cancellation. I have had no email confirming the cancellation and have written two letters as a result. I fully expect to be billed for my first month, or more likely to receive a threatening letter as I already cancelled my direct debit to them.
If you want your broadband provider to be as hard work as this in order to save a few pounds, three are the company for you. If not I would avoid them like the absolute plague. I have probably wasted 10 hours on the phoen and chats over the last few weeks trying to ask basic questions or make basic changes which should take minutes, and I still don't think they've got it right.
There's nothing wrong with the advisors. The systems are just set up completely wrong so you get put through to the wrong person who then transfers you and more often that not you are cut off in the process. Then when you do get through to the second person they also tell you they are the wrong department. This happened several times until I just couldn't bear it any longer.
Reviewer
Anonwifiuser
Location
Leeds
Date
05/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably terrible experience, do not use 3 for their home broadband.
Early into our contract the wifi was awful - fluctuating all over the place and unusable half the time. We called support and were told that we had to call while the wifi was actively down and this had to be a problem three days in a row for them to do anything about it. As it's wireless wifi, they specifically don't guarantee any minimum speeds, so you actually have to be fully offline to my understanding.
Now that our contract is up, we called to cancel it, only to find out that our wifi hub is outdated and has been known to be faulty for a long time now (Huawei B311). Never mind the half hour of flat out refusal to cancel the contract while trying to negotiate for us to stay on. It's beyond me that they weren't recalled and we weren't notified at all.
I used their webchat service to attempt to register a complaint about the fact that they were continuing to knowingly provide a faulty service and that we'd generally had terrible service for the duration of the contract, for service for future customers.
I was told it was our fault, then threatened that they would waive the contractual 30 day notice period, leaving us without wifi completely until the new provider sets up in a couple of weeks.
Seriously, just don't even bother. I'm completely floored by the whole experience.
Reviewer
D Cahill
Location
Aberdeen
Date
30/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My 4g Broadband from 3 is all but useless. A complete waste of money. It used to work but for the last 6 months it is 1mb down download/ less than 1mb upload and it periodically just drops out . At the moment I just use my phone as a mobile hotspot. Waste of money.
Reviewer
notlob
Location
great yarmouth
Date
30/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
its a pity i have to give 1 star because they dont deserve it.I have to log in every 5 minutes so its impossible to do anything.I contact customer service who blame everything they can think of weather.location.congestion ect but what it boils down to is they charge for something they dont provide..Absolutely useless,dishonest company..do not waste your money.
Reviewer
jo
Location
london
Date
21/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
it works well at the first one month, but one day, they suddenly blocked me getting into some public websites,which i used all the time. i have to call them to unblock me and now the speed is terrible and unstable, i can't even use it for my work zoom meeting. and the funny thing is I can't even log into my router, Three is obviously monitoring people, very doggy!!
Reviewer
Kev
Location
Southport England
Date
18/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have full signal on my router but my speeds is about 1 mbs , most of the time it’s lower than that , I’ve seen speeds of 10kbs which is rediculas ... I’m stuck with this contract for another year! It also just cuts you off the internet for no reason it just stops !!! I was told it would be perfect for Xbox live , this was a massive lie , you cannot compete with someone with real internet because you are lagging so badly!!!!!!!!!!!!!!! It even struggles to run Netflix! NOT HAPPY!!!
Reviewer
Kevin Smith
Location
Bridlington East Yorkshire
Date
08/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I went to the 3 store to ask about their mobile internet. While I was there I was told about the 4g homefi, 300mbs and only £22 a month wow! I signed up and cancelled my sky contract. The best speed was just over 15 meg at 5 AM. Before 10 am I could get 4 to 5.5 meg after that 1 meg was fast weekends we often couldn't even get on Facebook. My first complaint I was told it was because of the unlimited service and they are working hard to solve the problems. My second contact when I asked to cancel my contract was agreed without any argument. If you are considering 3 4g homefi I would suggest you ask them to put the download speed for your postcode in writing.
Reviewer
Jason Edwards
Location
Hove
Date
03/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The only thing I can't wait for with Three Mobile, is until my contract ends and then I will never ever use this company ever again for mobile broadband. it is absolutely useless
Reviewer
KS
Location
BALLINAMALLARD
Date
03/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They don't tell you when you sign up that their broadband speed is rubbish.
Reviewer
John Bailes
Location
Hartlepool
Date
29/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very rarely does the speed reach 20 megabits. It never does in the evening and often stops working completely. The wifi unit itself also crashes often needing to be reset in order to get any connection. I have been with three many years but this service has let them down terribly
Reviewer
Nick Meacham
Location
Wincanton
Date
25/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
As is often said in these sites. If there was lower than one I would give it. Appalling service, appalling speeds, total lack of interest if youcontact the shop. All in all, I am suprised they are still in business. Just absolute *****. And I NEVER normally bother with giving reviews. So that's how bad it is.
Reviewer
Mohammed
Location
Chester
Date
24/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I have expected much more from a company such as Three.
The Three guy at the Chester shop said I should get "tier 1" reception and I should not believe the negative reviews. He was wrong on both accounts.
The TV that needs only 3mps gives me distorted picture. Even the simple internet browsing takes a long time.
My advice is only to use them if there are no other options.
I will be disconnecting the service the minute my cable service is connected.
Reviewer
Leon Summerfield
Location
Liverpool
Date
14/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pretty much is realist here what others have truly said in their reviews... Awful, very slow connection (on SIM only) everything slowed down. Previous provider EE. I had no problems. Customer service abysmal. Left me waiting an hour twenty minutes, then, as others have said, they ended the call... Don't do it. Cheap but not worth it...
Reviewer
Eddie Brennan
Location
Glasgow
Date
13/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Its been a frustrating and ultimately unsatisfactory relationship with 3. I've just now cancelled my broadband after many months of poor connectivity and customer service, worse than other companies I deal with that are also working form home during Lockdown.
How does an existing customer, since 2011, feel when you find out your provider offers an unlimited broadband for about half the price of my current contract? That they finally admit your router is old and will send you a new one after many previous calls where excuses were made, e.g. work in your area, reboot your device, reset it etc. etc. Too many excuses, not enough interest in resolving the issue until I finally rang in to cancel. Too difficult to make a complaint (no complaints email address!)
Reviewer
Stephanie
Location
London
Date
12/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
terrible service.
the broadband was down within the first week of service. The device looked as if it had been used before, the sim card was already installed. I couldn't register on the website as the password they gave me didn't work and I never received the mail to reset the password. So I had to call, I couldn't go through the first day. The second day, I waited 1:30h and gave up. They have literally 5 songs on repeat, hurting your ears I'm sure on purpose, an actual torture.3 ppl asked for my details and put me on hold again. I was so fed up I decided to cancel my contract, and waited for another 30mn to talk to someone. It's the most ridiculous service you can imagine. It might be cheap, but it definitely isn't worth your time and energy.
Reviewer
Elliott
Location
London
Date
11/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
On my first night of using the mobile router I knew I made a big mistake. Incredibly slow connection which in reality was worse than using my mobile as a hotspot. I couldn't register online as it kept wanting to send my an ID to the telephone number of the mobile router. Customer service is very elusive.
Reviewer
Constantino
Location
Birmingham
Date
16/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lamborghini and Maserati don't need to advertise their products because their state of art quality screams for itself, mouth to mouth.
Unlike terrible service quality by 3 that needs to drop their prices to pathetic levels AND sponsor Chelsea to desperately attract customers.
Here is the horror story, on Sunday I walked in the store to get my SIM card checked for not working since I hadn't topped it up for over a year as I was abroad doing business and being their customer for 4+ years, I was expecting that I wouldn't need any identification to confirm that im their client.
However, I was sent back home to get an ID. I went back to the store then I was told that they can't accept my EU ID since DOB and pic are not on the same side. I wasnt even told beforehand so I had to go another round to get my passport.
After spending 2 hours in store, observing the employees STRUGGLING to get their customer support service colleague on the phone to sort my issue out, I was told to come back on Monday and try again.
On Monday, still the same STRUGGLING story, so they decided to go Live Chat, which is something I coud do myself at home and save myself time of my life and money.
Eventually after 30 minutes I was told that my SIM would be delivered to my address in 1-2 working days.
However after 3 working days nothing shows up, I go Live Chat and to my huuuuge disappointment, I was told that my SIM hadnt been placed in delivery by mail yet.
Causing me to lose even more money because people were unable to contact me.
Beyonf awful, I would rate 3 with ZERO stars if I could.
Reviewer
Steve
Location
Manchester
Date
15/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Customer service is terrible, as soon as my dongle broke, they did not want to know, tried to cancel as I was out of contract, sent many letters, chats, all were not replied too, They referred me to a debt agency and it will soon be in the hands of the Ombudsman.
Reviewer
Doug
Location
Haverfordwest
Date
10/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The worst thing about Three mobile is their customer call centre, most of the tel operators have a pitiful command of English and sometime completely impossible to understand. I am 100m away from the mast the speed is down to 2Mb at peak times
Reviewer
David
Location
N.I
Date
06/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't sign up for broadband with this company. like other sunscribers the first 4 weeks was good. After 4 weeks the speed is between 2mbps and 12mbp and constantly drops signal. The router is useless, 4G poor, 3G bit better but poor speeds. As for 5G ready they can't get 4G ready. Customer service is basically non-existant. I'll give them another month. If they can't provide the service they advertised they wont be getting my money. I've seen other posts on here where people still pay for a bad service, if we all refused to pay they would soon buck their act up.
Reviewer
KH
Location
New Basford, Nottingham
Date
02/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Best speeds I ever got were 7MBPS, usually closer to 1MBPS. Consistently cuts out once per hour, for about 5 minutes.
Reviewer
John M
Location
South Ayrshire
Date
26/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Very slow, signed up for a Three mobile, first month or so I was getting 30mb then it has steadily decreased. I even bought an external antenna for a new router to try and improve reception. At best on an occasional time we can get 17mb now, but usually is around 7 - 9mb with 3mb upload. A computer guy I know said that Three will be just throttling my bandwidth and slowing my speed down. My external antenna faces a mobile tower in direct line of sight, but because Three 'piggy back' off the tower rather than own it, they get limited bandwidth on it as well so all in all it's crock of sh*te.
I will change to another supplier when the contract ends but I think the UK as a whole just does not have a good enough internet infrastructure for a modern economy.
Reviewer
Sarah
Location
Horsham
Date
22/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We took up a contract in March as we had just moved into a new apartment and they assured us that the contract could be cancelled whenever and we would only be charged for data used.
2 weeks after taking up the contract (April 2020) we tried to cancel as we now had a better deal (better service and price) and they said we could not cancel due to COVID and to wait until they reopened their cancellation service and we would be refunded due to the wait as we were no longer using this service.
Now in June, we tried 3 times to cancel and we've had various excuses (computer system is down/not able to cancel atm), I finally got through today via telephone and was not able to understand the person on the other line (terrible signal on their end which is ironic) and have been informed that there will be no refund and that they are going to take another £30 next month prior to cancelling!!
Avoid this company at all costs!!!!
Reviewer
Daniel
Location
Shropshire
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The first few weeks of mobile broadband via Huawei router were good - high speeds, low latency. Convienently, after the 14 day cancellation period had expired the connection nose dived and hasn't been the same since. I can't even explain why this is bad, it's just inonsistent. For example, once I am actually onto Youtube or Netflix or whatever and I'm streaming then it's fine, but loading the basic website or google etc takes so long - I'm talking 5-10 minutes just to load google search results. Again, convienently, when I do a speed test it gives good results! But this doesn't actually translate to the usability of the connection.
Reviewer
Darren
Location
London
Date
10/06/2020
Comments:
What a load off shit
It hasn't worked properly from September 2019 i have had it from June 2019 so a year now.
Ring them up get put on hold a good 30 to 40 minutes then get cut off
And i do get to talk to them all i get is we will investigate and call you back in 48 hrs
And then it's me calling them again.
One time i called and told them it doesn't work he asked me what speed is it running i tell him 2 mbs and he said thats good??? Really are you for real.
I've told im not paying anymore
Not paying for something that doesn't work end off.
Reviewer
Karoly
Location
Bridport
Date
06/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've switched to 3 from post office broadband and the difference is just huge.constant speeds between 40-75 Mbps. I am very satisfied with them, for now.
Reviewer
Mr kelly
Location
Salford
Date
04/06/2020
Comments:
Wasted hours on the phone and on chat getting consistently passed from pillar to post. They won't cancel my contract and want over £300 for the pleasure, they're a total joke, I can't even return the huawei cube thing as all the shops are closed, had to cancel DD
I could go on for hours but they've already drained my will to complain
Don't get involved in this nightmare, Think I'll try watchdog
0 rating should be an option in this case
Reviewer
Gst
Location
Cumbernauld
Date
04/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't social distance from my router and the signal is shocking, I'd advise anyone wanting to use this company to go elsewhere.
Reviewer
Ditta
Location
Halifax
Date
27/05/2020
Comments:
I have been a happy three customer for 15 years until now. I took a broadband Internet for home. I ordered a Huawei AI Cube for £25 a month on 21st October 2019. It was unlimited and speeds were averaging download 30mbps and uploads 60mbps. I had no issues. But since Febuaray 2020, download speeds were averaging 7mbps and upload 25mbps. It still was slow but not a big issue using 8 devices which was lagging. But when ever my children were trying to connect their PlayStation, Three was slowing down the bandwidth by throttling it. After doing speed tests it went down to 600kbps which isn't even 1mb download Speed. It wasn't. Effecting Ytube or Netflix. I rang Three (date can't remember) on Feb 2020, they said their doing an update in my area and should go back to normal in couple days. But speeds were already normal when connecting other devices. Now Coronavirus started can't get through phone but I had an online chat with a technical team and they said on 23rd May which was after 4 weeks things should go normal. But the issue is when I connect PlayStation, Three throttles the bandwidth to lose connection. I told three the speeds only went down when ever I connect the PS4. They couldn't help. I have screenshot the chat for my reference. I rang again today but couldn't get through. Chat was referring us to technical who don't want to talk about bandwidth throttling as they ignore this issue. I have no issues using other devices. Three slows down to under 1mbps when trying to play online. PlayStation only needs minimum 12mbps. Todays 28 May 2020 and still the same. We use no other devices when connecting PlayStation. I already raised a complain to Ombudsmen which I have no idea if they will take action or claim back my wasted £25pm 24month contract. What can I do?
Reviewer
Colin Munro
Location
East Sussex
Date
23/05/2020
Ratings
Satisfaction
5.00 stars
Comments:
I’ve had a mobile with three for many years now and have found their cover both here U.K. and abroad great. What a lot of people who go for home broadband don’t realise is that it’s base reception with be as good or bad as their mobile signal. However, and this is the most important thing with a home broadband Wi-Fi one may need a on outside arial connected to the receiver to boost the signal. I have the Huawei B535 that I use in my motorhome with a roof mounted arial. One the arial is fitted it’s essential to tell the Rueter to use the outside aerial and there’s a video on YouTube that will tell you how to do it,
Reviewer
Richard Golds
Location
Eastbourne
Date
22/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I have used three mobile broadband for more than 5 years. The broadband has been fine. My issue is not with that. When trying to cancel my contract, I have had to jump through hoops which are just not acceptable. I have spent hours on the app, live chat, email, phone numbers and 'contact us' forms. All getting me nowhere. It's a roundabout of excuses and 'try other' methods...This is massively unfair and looks setup to try and stop anybody from cancelling which is very unethical. I finally got through to somebody who 'understood' my frustrations yet could still not cancel my contract even though that was the department they worked in?! I had to cancel my direct debit as had no other option, now I receive a unpaid bill and the threat of my information passed onto a debt collection agency! After yet more phone calls, just three this time, I spoke to another lady who has said I will have to be charged double the amount that the letter I have just received says??!! This is a joke and feels like a huge scam and disservice to a loyal customer of years. It's even more unreasonable when I have barely even used the service for the last 3 months. Lastly, I have managed to speak to someone who says they will be able to cancel the service but she has to contact another department and will phone me back within 3 working days...So my case is still not resolved. I have even said I am happy to pay the amount for the one month cancellation but think it massively unfair to have to pay an extra month on top of that (is that even legal?). I will certainly not be using three ever again and will be moving my pay as you go service to a rival company asap.
Reviewer
Andrew Falls
Location
Leeds
Date
16/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have recently started a 24 month mobile contract at £18 per month to use with a Huawei E5573Bs-322 device. I now know what the "Bs" in "E5573Bs" stands for :(
The issues I have found already in the first month include:
1) When loading webpages it will more often than not, freeze half way through loading and require me to refresh the page.This seems to be especially bad when the webpage requires a secure connection using TLS. I also have three mobile internet on my iphone, strangely this has no issue loading such pages. even when the huawei device and my iphone are next to each other, my iphone performs fine but my laptop using the huawei device struggles. In addition, if I get my iphone to use the wifi from the huawei device I observer the same freezing issue with websites. This leads me to believe the device (Huawei) itself is the route cause of the the websites freezing, not necessarily the poor internet speed.
2) My internet speed routinely drops below 1 mbps. Now as I alluded to above I have an iphone that uses a Three mobile SIM aswell, now I can line up my Huawei device , my laptop which uses wifi and my iphone using its own SIM , next to each other on the table and my iphone can register 20gbps download speed and my laptop will register below 1 mbps. Again this points to the Huawei device being the problem.
3) at times my internet connection on both my iphone and Huawei device (which both use separate Three mobile SIM's) will just drop out for an extended period of time. This points to the coverage being crap.
All in all very disappointed with the quality of service here. really unreliable.
Reviewer
Philipp
Location
London
Date
14/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shockingly bad. Its now basically unusable and I have to use my 02 phone to tether to my computer. So annoyed. It cuts off all the time and everytime I try to upload a file it basically renders the whole broadband useless. Customer service (in India) just tell me to move my router - after 45min chat... How many more times can I move my router??? I wish I could give less than 1 start but I can't
Reviewer
Arinze
Location
Carmarthen
Date
06/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This 'three 4G Huawei broadband' is the worst broadband I have ever used. It's completely unreliable and useless. There is always this hesitation by the network to open any page on my computer that I end up canceling and clicking it until it goes. This happens to be my worst broadband contract ever. And to imagine that I will be stuck with this rubbish for two years is completely sickening.
Reviewer
James
Location
Suffolk
Date
01/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely useless, constantly shows as 4g but no connection whatsoever. And attempts to contact anyone is another pointless exercise. Their website cites no problems and brilliant service where I live. But nothing could be further from the truth.
Another company that lies to its customers, takes their money, but really cannot be bothered to actually provide the service they are paid to provide.
I am so tempted to cancel my payment as I should imagine they would definitely contact me then.
Frustrating, unreliable, dishonest in their service claims, avoid at all cost
Reviewer
Maks
Location
London
Date
28/04/2020
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
4.00 stars
Comments:
8-10mb for the price of 5G. Last time I take contract with Three.
Reviewer
Mark
Location
Hull
Date
27/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Network has been playing up in my area for a month now, complained via live chat 10 days ago and I was promised it would be sorted and I would receive a call with next steps. Call never came so I called to cancel my contract. Rather than the usual 30 days the rep disconnected it on the spot. Now I don’t have internet for working or staying connected with anyone. They’ve turned it off in an instant but told me it takes 3 days to turn it back on. They’ve told me to call a number to speak to someone that they know isn’t being manned, and at the same time told me that they won’t get anyone to call me. I know times are difficult at the minute but you really need to get a handle on your ability to provide your service and the way you allow your staff to represent you. I’m now seeking an alternative supplier while I wait for a call that I doubt will ever come.
Reviewer
Ro
Location
North London
Date
26/04/2020
Ratings
Satisfaction
2.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
In a "good service" area, yet getting top speeds of 5 Mbps and average daytime speeds of 1-2 Mbps. I suggest getting a fibre connection instead, this is simply far too slow
Reviewer
Adam Friel
Location
Gravesend
Date
21/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Not happy,and not a leg to stand on as going mobile home internet doesnt have a minimum speed promise, only 3 months into an 18month contract and i cant count amount of times i have taken sim out of Huawei router, reboot run a speed test and in evenings when im home from work between 6pm to 11pm my average download is between 1mbs to 4mbs, so forget netflix or play call of duty online, soooo much buffering and lag its pointless trying. in the 30 days try period when first into this contract i was getting roughly 20mbs download and about the same upload. Like i say now lucky to get 5mbs down and 1mb up. i Want out i dont want offers or money off, this was a really stupid choice thinking this would replace a landline internet service. Reminds me the days of dial up the time it takes to load pages, and buffering on youtube its like ive gone back 15 years! Just need to find out how much this crap gonna cost me to get out of contract?
Reviewer
BILLY BOOTS
Location
SHEFFIELD
Date
18/04/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Been with them for 7 months. Had download speeds of over 100mbps early morning, but typically over 50mbps most of day. Upload speeds excellent but never used. Any queries dealt with through chat very good. Only gripe is with the intro of 5G - it has been rolling out to my location since end of Feb for phones but not shown on coverage map. Broadband is supposed to follow. Youtube after 9:00 pm always "loading" - suspect this may not be Three's fault?
Reviewer
Darren w
Location
Kent
Date
17/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A few years ago, I was made redundant, I was out of contract with them so called to reduce my cost they put me on a £10 a month payment, I looked in my3 and ended up with a I'll of over £300, they then denied I had contacted them, after a few months after cancelling I thought hold on if they had no record of me cancelling I should of still been on my £45 a Month contract, to late by then. They are complete liars, and there speed is abismal O2 37mb, 3 2 to 3 mb, avoid like the plague, if you want to try their network go with smarty they use 3's terrible network, but at least it's only a 1 month contract, unlimited is only £20 too
Reviewer
Simon
Location
S.Wales
Date
11/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
To follow up from my previous review, I found that changing my routers settings from Auto 3g+4g, to 3g only, made a huge difference to my usage speed. No longer is the router box scratching its head whether to use the sketchy 4g signal that I have in my area or the strong 3g one thats there. Still need xbox compatibility tho before im truly happy with the service and Im still waiting to hear from them.. (if at all, as rumours suggest theyre huawei boxes just arent powerful enough to deliver) So come on Three.. Prove us wrong, pls!
Reviewer
S
Location
North London
Date
06/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Agree with all other reviews, as we have had the exact same experience.
Pulled into a £20 P/M contract for 24 months.
Unbelivable. I've been with three since 2007, I have my phone contract and recently the mobile wifi (with Huawei AI Cube)
Given the current work from home situation for most people, its become more important than streaming netflix etc. During a working day I have to reset the hub multiple times to get an even passable connection.
Phoned them up and told to switch to 3G, which is equally as sh** as their pathetic 4G connection. The amount of disconnects and low speed daily has become intolerable.
As soon as both my contracts are up, they will lose my business forever.
Do yourself a favour and just avoid Three no matter how many offers they throw at you. They are liars.
Reviewer
Emma
Location
London
Date
01/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You [13:31 01-04-20]
I have been trying to contact Three for more than one week. I want my top up or £20 back.
You [13:31 01-04-20]
Money was taken from my account
You [13:31 01-04-20]
No top up was made
Zoheb [13:32 01-04-20]
You go on the link and you will get other options there
Zoheb [13:32 01-04-20]
To chat with advisor and he will take details and access your account
Zoheb [13:33 01-04-20]
Is there anything else that I can help you with
You [13:33 01-04-20]
There is no advisor there! I will wait hours again to speak with someone
You [13:34 01-04-20]
Are you going to help me or not?
Zoheb [13:34 01-04-20]
I am trying my best to help you Madam
Zoheb [13:36 01-04-20]
Is there anything else that I can help you with.
Three has stolen my money!
Reviewer
Simon
Location
S.Wales
Date
29/03/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
I have strong signal in my area but the problem is the Huawei router is quite unresponsive. When it works its blazing fast, but after just a short time of idle, you need to keep refreshing browser page etc to get the router box to wake up and start moving again. Beware also.. Its not compatible with XBOX and so my son cant get updates for his system or games to run (three said they are working on it)and for this reason Ive had to keep with my old internet providers and am now paying two subscriptions. To sum it up.. Whole family been with three for donkeys years (for telephones) and truth is we really like them. Im sure in time these issues will get sorted, but for now, they are not a feesable home broadband provider.
Reviewer
Cooper
Location
London
Date
20/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Overall satisfaction/broadband speed/reliability -10.
There's Broadband "IS NOT FIT FOR PURPOSE"
Therefore, when they take your money, they are COMMITING FRAUD.
They don't care because they know that they cannot be touch.
Considering the amount of complaints, shouldn't Someone be held accountable.
How about the GOVERNMENT WHO GIVE 'THREE' THEIR LICENCE.
Why should customers have to deal the stress of complaining to the Ombusdman. Clearly, these Ombusdman don't work.
I received a TEXT FROM 'THREE' INVITING ME TO COMPLAIN TO THE OMBUSDMAN. ARE 'THREE' WORRIED.
Instead of complaining on these sites - as that doesn't seem to WORRY 'THREE' EITHER, perhaps some Legal minds/anyone that knows/expert in how to start a petition, or something, to have 'THREE's' LICENCE EVOKED.
Reviewer
Adam
Location
Derby
Date
18/03/2020
Comments:
I wouldn't wish threes broadband on my worst enemy
The only reason I havent cancelled it yet is because I had to pay £49 upfront. From day 1 I havent been receiving the service I pay for. Everytime I ring them they make some excuse about the service and that it will be better within 24 hours. I've had this since the first day turning it on and am still having it 2 months later. It disconnects several times a day (it says I was connect over 30 devices to it, yet with only 1 device connected most of the time my ps4 runs at less than 5mps, and thats on the rare occasion the internet is actually connecting to the router).
Bare in mind I live in the city centre, a place famous for good internet connection; yet nowhere in the house can I get more than half the way up the 'best connection point's. Even on window sills there is NO connection. Oh and btw being half way up is monumental as a vast majority of the time it is at about 10% up the bar...
If I was paying £10 a month I would still not be getting the service I paid for and I would cancel.
Before this I was with EE who's basic internet was a minimum guaranteed of 6mps (threes is 20mps I believe) and yet I was getting more consistent service with them.
I've regretted joining three since the day I started (I didnt cancel in the 14 day cancellation period because of the promises of it getting better, but it never has).
The customer service (the scripts they are given to read are fine and calming) but they have no idea what they are doing or saying and cant sympathize with you because they are ALL in Asia...
Absolutely disgusted with my experience within 3, I would rather catch coronavirus than have to see out the rest of my contract paying over £30 a month
Reviewer
RICHARD
Location
Thurrock
Date
14/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sadly, I can only agree with many of the comments from others. Streaming crashing when another computer simultaneously in use. Speed both upload and download going to a crawl whilst streaming and pings increasing tenfold. Atrocious lack of technical knowledge by anyone, passing from one sevice agent to another who can only either suggest repositioning the router or resetting the router - both useless suggestions.
After months of phoning, I finally got a no-cost termination of my contract. Changed to Vodafone on their equivalent package and have no problems.
I wrote to the CEO's office to discuss not only the technical issues but the fact that 3 didn't deliver a replacement router on an agreed date (had to take a day off work). 3 wont accept this is a breach of contract. 3 pointed out that normally an early terminaton of contract requires the customer to pay a 40% penalty - what, 3 cant supply a minimum acceptable standard and expects customers to pay for early exit?!!!
Anyway, I have been offered £30 as a 'goodwill' gesture. I refused that and they upped it to £50 in full and final settlement. No thanks, I lost a day's pay and have had months of crap service and crap customer support. I am taking the complaint to the Ombudsmen, not for more money, but to hold these charlatans to account.
If you are trying to get out of a contract, keep on trying. Alos, log an official complaint as this sets the clock ticking for your, if you want, make a claim to the Ombudsman.
Reviewer
Barbara
Location
West Yorkshire
Date
13/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am so frustrated This service does not provide what is promised the broadband speed is rubbish and so loading now tv, itv hub, Netflix etc Is difficult and almost impossible. I have just spent 45 minutes on the phone trying to get some satisfaction and was passed around and kept waiting until the broadband section was closed. This is the third time I have complained.
Reviewer
gintas A
Location
doncaster
Date
11/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since November the speeds went down dramatically. I can see Three mast in front of my window and speed im getting ranges from 0.3m/s to 11m/s its a joke...and sometimes it totally stop.
Ping goes up to 462.....common...21st century and 4G does way better than that. My advice avoid avoid avoid....if i could give i would give negative 10 stars!!!
Reviewer
ady
Location
manchester
Date
11/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
no stars really went from vermin thinking this would be mobile anywhere what a mistake rubbish 3 i live in a built up area with loads of masts poor strenght dropping out just poor wish i had not botherd
Reviewer
Ceramix
Location
London
Date
10/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
A one star rating is actually too good. The service is appalling in every respect: speed, reliability, connection and customer service. After me reporting them to the ombudsman they even had the gal to deny that they deliver a well below par service. I’ll take them to court for breach of contract.
Reviewer
Sean
Location
London SE14
Date
04/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Utter ****. In zone 2 central London, my closest mast is 100m away, and I cannot even get reliable 3G, let alone 5G, at peak times. Their customer service, the usual call centre drones, just repeat the same script over and over. Without doubt the worst service I have ever received from.any utility ever. DO NOT CHOOSE 3.
Reviewer
ROB FROM HULL
Location
HULL
Date
03/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Reliability
1.00 stars
Comments:
WORST INTERNET PROVIDER EVER!.Joined Dec 2019, got Huwaie B535 4G Home Broadband, was amazing for first 2 weeks downs of around 25 to 30 Mbps, then it all went wrong, now Im at 1Mbps and sometimes 4 or 5 mbs, most of the time does NOT work.
Ive complained over the phone so many times, cant pay my bills,impossible to stream any tv, cant even watch youtube,if it does load it buffers all the time,and the bits it does play is totally grainy and blurred.
My 02 mobile phone used as a wifi hot spot (tethering) gives 37mbps and all works fine when my tv links to that, once back on 3 nothing works.
I was their biggest hero in Dec 2019, now the biggest hater of 3, should of done more research, i called them tonight to say im cancelling and wont be paying them another penny,ive taken screenshots of speed (with times and dates on) videos of the speedtest etc, all as evidence, i even had to drive to my bank to physically put money in to pay upcoming direct debits, because i could not get online to transfer from one bank to another, total joke.
My mobile phone is faster then 3 home broadband, but my data is only 2gbs so used that up in no time, so if your reading this thinking of joining people, then don't, what i tell you is the 100% truth of my experience, as of March 3rd 2020, there are still massive outages in the UK, in most towns, Manchester, London, Hull, Bristol to name a few, its been like this for weeks,and for some months, impossible to come home from work and sit down and watch netflix,impossible,3 is absolutely the worst isp ive ever know,was amazing in Dec 2019, now its dire, ive given them chance to resolve this issue,ive reset the router 4 times, gone through all the settings with 3, nothings made it better, they have a massive outage and their network is a total joke, please believe me this is a true honest review, i thought maybe its because they are upgrading their network from 4g to 5g, no its not, they are even having to switch servers on and off just to try and give customers some service, i know this because my speedtest keeps showing different variants of 3s names,its is beyond a joke, if you are with 3 and are experiencing this, then cancel your direct debit, stop paying, send notification to their uk head office,and any evidence you have of the speeds service etc (screenshots/videos etc)they cant charge you for a service they are NOT providing basic english law, if they send you an invoice for the remainder of the contract then sue them for all your losses,and stress and grief caused from them NOT providing a reliable acceptable internet service, that what i am doing,its a joke at the end of the day when my mobile phone is much, much faster then their dedicated 4g system
Reviewer
Neil
Location
Runcorn
Date
03/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I can only say the same as others have, 'how I wish I had read more reveiws. The broadband service is diabolical at best, can not connect, slow unusable, then I found if you add a DNS server manually it does change things, it seems the router does not do what it is designed to do, I.E route, so, go online and search for free DNS, pick a couple of DNS ip addresses and go in to the IP address settings in your PC / Laptop/ Phone etc click manual DNS and add some DNS IP addresses, this speeds up the broadband connection on a pc. It worked for me.
The three mobile broadband service is awful though, nothing can fix that.
Reviewer
Avoid Three Broadbad
Location
BB24LX
Date
02/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid Three Broadbad. Located just yards from Blackbur Rovers my top speed is 0.75 MBPS. 3 is the biggest rip off company i the UK
Reviewer
chris
Location
camberwell london
Date
02/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
Oh, how I wish I had done more research and found this review page before I committed myself t a 24mth contract for Home 4G Broadband with Three. As with the high percentage of other reviews my experience of Three is abysmal. The broad band speed they advertised of 25 Mbps came in between 3-5 Mbps when I checked by my lap top. It’s like going back ten years with internet speed. The customer service as already mentioned by other reviews is terrible, you get sent to a call centre in the far east and get asked the same ridiculous question, which is very frustrating and you just end up going in circles. I eventually got them to admit that there was a problem and they admitted that there was too much demand in the area and that their system can’t cope. They have to their credit given me two months free of charge to compensate, and they admitted that the 5G upgrades they are doing to their system are causing the problems. It was clear to me that they know that there are problems on their system but just selling it to people anyhow. The other thing is that they don’t send you any record of your complaint and nothing is put on paper. I’ve been told that everything should be ok by the 26th march. I now have no internet in my flat, except one that it is so slow its infuriating and I can’t get another internet contract going because I’m locked into this one, it’s an atrocious service. If there are no improvement by then the only action I can take is to cancel by standing order, which in doing so I might face legal action. So, from my experience if anybody is contemplating to with Three, STAY WELL CLEAR OF THEM!!!
Reviewer
Ramsay
Location
Edinburgh
Date
29/02/2020
Comments:
Avoid three like the plague.l cancel my contract, they are now trying to Bill me for a service I don't have.customer service is useless
Reviewer
Lucas M
Location
London, Holborn
Date
25/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have written probably just one bad review in my life and only because it was really bad, this is the second one.
The first thing is their customer service. I have been using broadband from Relish for 4 years before Three took over. I have never had any problems with Relish. I used to have nearly the full signal.
I live near Holborn and not so long ago my signal dropped to the minimum and my internet basically doesn’t work.
When I made a decision to move here, due to some circumstances Relish was my only option and still is. I was basically dependant on it. Now, it caused me loads of troubles.
When I called the customer service, my call was transferred 4 times and they asked me the same questions. It was a mess. When finally somebody decided to talk to me, they were asking me some random numbers and information. It seemed like they had no idead what are they talking about. At the end I was told that my broadband is not registered and that I can’t be helped. RIDICULOUS!! Despite the fact I was paying my bills and using my broadband before. I gave up really frustrated and tried to call them again later.
This time I wasn’t transferred. Their support guy, who seemed like he knew was he was doing, managed to find my account without issues and started looking into the problem.
Not here comes the second part. I was told that one of the cell towers was removed and there is nothing he can do. Without ANY warning. No emails, messages NOTHING. What a disgrace to their customers!!! I have never experienced anything like that in my life. That’s how they value their customers. I asked to speak with somebody higher and I was told that it is not possible. It wasn’t his fault, so I didn’t want to vent my anger on him. Until now I am still struggling to find a replacement. I have already had some problems with Three before. Now, I am changing my mobile network too. I have heard some bad stuff about them from my friends and I was warned. I think I have learned my lesson. The most people I know have a different one or are changing their network.
I hope that this will help the rest of you who are still deciding to or not to go with this company and I strongly recommend to AVOID it. For some people it may work, but once you start having some problems, you can’t rely on them at all!!! It seems like you are secondary or none to them.
Reviewer
Steven hedges
Location
FELIXSTOWE
Date
24/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
I brought 3 broadband 2 years ago when I lived in a caravan. I've never had a problem with speed. Continued streaming play . Nothing . I can only praise 3. I have a sim only contact also for my phone. . Never a problem. I was with ee before . Who were dreadful. So happy days. Keep up the good work guys .
Reviewer
Tony
Location
Skipton
Date
24/02/2020
Ratings
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I thought I would give Three broadband a try as our landline broadband contract is nearly due for renewal and we have had several week-long outages due to broken overhead phone lines.
The kit arrived quickly and was easy to install.
However the data speeds were very erratic.
At one point I was seeing 40MB/s+ download and 35MB/s upload speeds with an acceptable 36ms ping. Had the performance kept at this level it would have been brilliant as this outperforms our current FTTC broadband. But the above speeds were very much the exception. Without any change in the router location or obstructions, speeds would drop to less than 3MB/s with pings close to 100ms. Also, the system would not allow my son's XBox to download games or updates, throwing out an error message on every attempt. When I contacted Three technical, the only solution they could come up with was to force the router into 3G mode. At that point data was flowing at a snail's pace and it wasn't even possible to view BBC iPlayer.
I even tried a quality LTE Mimo external antenna as we are some way from the nearest mast. This did improve signal quality, but the speeds were still all over the place.
I didn't want to be stuck in a 2 year contract so decided to pull the plug on the trial within the 14 day cancellation window.
A shame really and perhaps if we were closer to a cell mast, it would have been more reliable. But it wasn't a workable solution for us.
By the way, I think you only get the 14 day cancellation option if you buy on line. Not from a store. So if you are thinking about Three Broadband, my advice would be to take out the contract on line, then you can test and reject it, if it isn't working to an acceptable level.
Customer service was OK throughout the whole experience, but at the end of the day the broadband just wasn't reliable or fast enough.
Reviewer
Rob
Location
Cleethorpes
Date
21/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three deliberately throttles internet speed and then uses the excuse there is maintenance happening in the area, if that were true all 3 customers would have slow or no network, yet my mobile speed tests at 11.4mbps yet my ai cube broadband speed tests at 1.4mbps with zero devices connected, shameful and I can’t wait for the contracts to end il never use them again their customer service team are arrogant as well when you show them this evidence
Reviewer
Alex Wallace
Location
Wishaw
Date
19/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Without doubt this is the worst broadband service I have ever used. I have a 2 year contract for HomeFi with a Huawei B535 Router and after 2 months of suffering dropped connection, slow speeds and unable to connect to internet I gave up and bought a Virgin package again. If you are thinking of taking a HomeFi contract Do Not Do It. You will not be happy with the service. The customer service is appalling, unknowledgeable, unhelpful and could not care less about the customer. I live in a 4G high signal strenth area with 5 bars on the router signal connection. When it works correctly it does so at 15-20 Mbps, the trouble is it only works correctly for minutes at a time then drops the connection, fails to reconnect and then when it does reconnect it runs at 15-20 Kbps, the speed of a tortoise. Restarting the router makes no difference. Netflix spends all its time buffering after the initial connection and is unwatchable so their Go Binge promise for Netflix is a lie. Bottom line is that I have thrown away over £500 on a 2 year contract that is absolutely useless for the purpose. Please learn from my mistake. Do Not Use Three.
Reviewer
june b
Location
walsall
Date
11/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
what a waste of money Huawei A1cube cant watch a decent film or football draging speach advertisments still on when films on what the hell is going on
Reviewer
Andrew B
Location
Sheffield
Date
11/02/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Broadband speed is very slow and inconsistent.
Customer Service have no I sea how to deal with customers.
Would I recommend Three. HELL NO.
Reviewer
Moon
Location
River
Date
11/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Finally cut ties with Sky after many painful expensive years. Loved the idea of broadband w/o a landline. Never used it otherwise. Really impressed for the first 3mths on 3's pay monthly home broadband deal, just to try it out. Easy setup and great fast reliable streaming at the beginning. Rarely dropped a stream for three months. So we decided to take on a 12mth contract. Another precaution because we didn't want to get 'trapped' in any more long life-sucking contracts. Of course customer service pushed real hard for us to go for a 24mth contract instead. But I stood firm and said "No thanks!". So we stuck with the 12mth one. Well since the contract started, streaming speeds have slowed and become very inconsistent. We counted the stream drop during TV programs at least 10x during one day. That was on every device used at that time with our Huawei 4G Router 3 Pro, supposedly able to handle up to 65 devices at once. We sometimes use up to 4 at the same time. That's it. We even moved the router around and saw some improvement but only for a short while. I have a mobile with 3 and it's signal and stream are much more reliable. Why is that?? I don't hold much hope out for any vast improvement in the coming months and 3's customer service has proved to be frustrating and unhelpful. I wish somehow we could get out of it. Highly unlikely I know. But on the bright side at least it's not for 24mths. We definitely will chose someone else when this nightmare ends. I highly do NOT recommend 3 for home broadband to anybody. There are far more reliable ones out there.
Reviewer
Eloy
Location
London
Date
10/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
SLOW as fuck, avoid
Reviewer
Chris
Location
Brighton
Date
07/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I got mobile broadband to save money in comparison to fixed line. Speeds were OK at first, but for the past year I've been getting mostly less than 2Mb and often less than 1Mb, with pages taking ages to load, and that's in the middle of a large city. I often have to use my phone to get online. Tried once or twice to contact Three, but the script is always the same, have you tried this, that...Yes I have, I'm an intelligent person and know how to troubleshoot connection speeds. I've now given up and got fibre broadband, which is not much more than Three are charging me. I'm still in contract but I don't care, I just want out. Think carefully before you go for mobile broadband for your main home connection, other much faster connections are now not much more expensive.
Reviewer
Mark Robinson
Location
Norwich
Date
05/02/2020
Comments:
Rubbish. No warning before they cut you of even throu iv paid there bill and they wanted extra payment. Tried sorting out and they just cut you of
Reviewer
Patrick
Location
London
Date
03/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish service, some days it's 15mbps, some days 20mbps but to many days its 1mbps. Its not good enough and now they are trying to sell me 5g when the 4g hasn't worked consistently. I wonder if they are slowing down the 4g network to encourage people over to the 5g network?
Reviewer
Dil
Location
London
Date
02/02/2020
Comments:
Utterly useless. Only positive is free Netflix streaming-if you are lucky enough to have a good signal. Would never recommend three.
Reviewer
Marius
Location
Salford
Date
31/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Got the mobile broadband for a 12months contract. It's been poor for the last 6 months and when I finally decided to cancel they managed to talk me into it again promising a new device type after a dozen hours wasted on customer service. They sent me the same device with service beeing as poor as before. The mocking they handled my situation is incredible, all they've done is to waste my time again and again. Just now I told the guy in the live chat I just want to cancel and not waste any of my time, he asked to speak on the phone, told him I can't and I gave permission for somebody else to finish the process. They called the other person just to waste another 5 minutes with details verification and conclude that nothing can be done without the main person on the contract on the phone. I have never heard of anything similar before, Customer Service seems like a bunch of incompetents running a scam from their basement. Insane mocking and disrespect to me as a customer. Of course, I'll have to pay the full contract anyway,no matter how bad the service was for the usage period. They don't even have a capable technical team, when they called to troubleshoot my device they asked 0 tehnical questions just basic, irelevant settings matters. Insane that this company is running a bussiness in UK. Never felt more disrespected on my own dime. Don't get the service.
Reviewer
gurmukh singh
Location
238 burrage road Woolwich
Date
31/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
too bad signal bad experience
Reviewer
Gordon
Location
Southampton
Date
30/01/2020
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Got this mid Jan 2029 as land broad band very poor ,so far im getting 18 -25 most of the time which after .2 - 10 on wire system im please but it is early days.Very easy to set up.
Reviewer
kings
Location
kingston
Date
22/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Joined due to the price and it definitely paid the price. Worst customer service along side the speed of the wifi Huwawie is rubbish. Never again. The customer support technical team always telling me there is no issue however takes forever to load a simple google page. Cannot watch anything on youtube as it always buffers. All pages buffer. DO NOT RECOMMEND
Reviewer
Stephen
Location
London
Date
22/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This is the worst service I have ever had from ANY company. They didn't take payments (I turned it off as I already had Virgin broadband which was expiring at the end of 2019) I received a mail saying that I was being suspended on the 8th Jan and called them to arrange payment on the 15th (my first payday after Christmas). They said that they would and when I called them to make a payment (£70) they told me the account t was cancelled and I owed then the years payment. I offered to pay on in full to resolve ans couldn't have been more flexible but they are AWFUL. Avoid at all costs. I am currently looking at legal action and the ombudsman is backing me.
AVOID AT ALL COSTS
Reviewer
Derek John Way
Location
East Acton
Date
13/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I bought 3's Huawei 4G mobile wifi unit on 9 January 2020. Back at my location in Acton the download speed never got above 2Mbps in the first 48 hours and there were losses of connection about every 5 minutes. When I went back to their Westfield store at 18:00 on 11 January they filed a Customer Technical Request and said that their technicians would call me within 48 hours. By 19:00 on 13 January I had not received a call from 3's technical services. None of my regular download speed checks had got above 2 Mbps in the intervening 2 days, and there were still losses of the connection every 10 minutes. I explained the problem to shop staff. They could only let me wait 10 minutes until the manager had time. I explained the problem to the manager. He called 3's customer relations department. We both sat there for 15 minutes waiting for 3's customer relations department to answer. I was then asked to explain the problem again, told that my contract could not be cancelled, and told to wait while I was passed to the technical support department. When connected, I was asked to explain the whole problem again. The technical support person then said he was passing my call to the customer cancellations department, as he could not decide on a cancellation himself. I declined to explain the problem yet again, and demanded a written confirmation of my cancellation. The technical support person said the customer cancellations department would call me back in about 48 hours.
I have cancelled the direct debit. 3 is withholding my money with insufficient grounds.
Reviewer
Rachel
Location
London
Date
13/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible customer service. They charged me for 2 further months after I called them to say I moved, yet left me no messages. I was a loyal customer for years and now they charged me for months I didn’t use. The broadband was slow and definitely unreliable. I will never be using their services again
Reviewer
Kyaw Htun
Location
Lancaster
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three mobile broadband service is horrible. Web page takes indefinitely to load. I tried paying my daughter school fee on line this evening, it did not get through because of "frustrating slow speed". I regret that I bought it service.
Reviewer
Chris
Location
London
Date
07/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Download speeds are incredibly unpredictable; very occasionally you might get 20mbps, but you usuallyget 0.5-2mpbs. Customer Service will have you move the router around, change Wifi frequency etc., but it does nothing to help the really poor consistency of their services.
What I really don't understand is my mobile provider Smarty use the Three network, and my phone gets far greater download speeds than the router sat in the window. I hotspot more than I use the Router now, which begs the question why bother paying for the service in the first place.
Easy to choose them Relish/Three in the first place due to their quick delivery/set up times, but in the end really not worth the hassle.
Reviewer
james
Location
cronberry,cumnock
Date
27/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I thought this would solve my BB problems as i live in the countryside.
The signal drops & rises,surely i should be able to get a reliable 20meg d/load speed.Some times it drops to around 3-4 meg d/load.I need to shop around once my contract is up.
Reviewer
David
Location
Bolton
Date
26/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Mobile broad band worked fine for 16 months then 0.6 to 1.8 gb same location 24 month contract y should I pay for something I am not receiving cowboys
Reviewer
peter
Location
bradford
Date
16/12/2019
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I can only comment on mobile data on my iPhone at the moment- but `I would like to know how the service is on the Huawei B535 Homefi service as it is currently on offer to existing 3 customers. I am fed up paying fixed line rentals for services with BT and Virgin which I had loads of trouble with and to be honest I got better service for online tv and Netflix through my iphone. Anyway it would be nice to know how their service performs through the B535 router as I am getting mixed reports but on earlier models.
Reviewer
Euan
Location
Manchester
Date
15/12/2019
Comments:
Lovely little cube for 4g internet. However, crap is all I can say. Best I've ever had was 10mb, usually it's not above 3mb. I live in a flat, however it sits on the window sill and if go further in to my flat, I can get 38mb on my mobile which is on Tesco mobile (using O2 network). When I bought it, 5g was rolling out the followimg week, that was in July and 6 months later, I'm still getting 1mb of 4g.
Cannot wait until my contract finishes. P.s. this was written on my mobile data as the wifi waste slow
Reviewer
Simon
Location
Eastbourne
Date
14/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Dire. 4 phone calls, 9 people, over an hour and now been told issue will be looked into within 48 hours.
Final person I spoke with had a major attitude problem.
Reviewer
Stephen
Location
Belfast
Date
11/12/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
These guy's are useless, customer service is ok if u speak Indian/Pakistani. But i am English and have yet to speak to an English employee of 3. Everything is lag lag lag with it no matter where is put it. I wish i never got this cube, yes alexa is ok thats it. Avoid it folks its useless for anything apart from browsing the web, streaming is a nono same as online gaming
Reviewer
Alan
Location
Gloucester
Date
10/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Comments:
Very unreliable and if you plan on using this for online gaming it will perform poorly if anybody else is connected. 2 or 3 streaming devices is enough to faulter three and their broadband.
Reviewer
J McCluskey
Location
Lancashire
Date
04/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have had broadband supply from 3 for 2 months, during that time we have lost signal numerous times, for up to 5 days. Customer service is appalling, do not seem to care, say someone will contact within 2 days, and will try and get signal back within 7. Have never had any problems with previous suppliers. Only have 1 stars because you cannot give none.
Reviewer
Sandra Barnes
Location
East London
Date
01/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t waste your time 1MB... IF YOUR LUCKY
Reviewer
Anouar
Location
London
Date
21/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely ****** service, I was told by their website that 4G and 5G are available in my flat and that internet speeds were a minimum of 20Mbs.
Once I received the device it wasn't even receiving 4G, the maximum speed I received was barely 700 Kbs ( emphasis on the K ). After calling customer service, I was answered by an inexperienced technician in a different country that was reading a pre-set script and had absolutely no idea about what he was talking about.
His main recommendation: " Put the device next to the window it will work have a better signal "
Being desperate for Wifi, I opened the window and put the device almost outside which is when I finally reached a speed of 1Mbps ... I decided to cancel the service afterward and was told by the company to send the Hub back by post, they also had the nerve to tell me that If they do not receive the device or if it was damaged I would be charged with a 350£ penalty ( For a ****** Huawei Hub that does not cost more then 20£ )
I DO NOT RECOMMEND AT ALL
Reviewer
Sabbat478
Location
steyning
Date
13/11/2019
Ratings
Satisfaction
5.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
i live in very rural west sussex. My talk talk broadband -fibre, was peaking at about 27mb. Then my price went up out of contract so i switched. I had looked at mobile as i knew the mast was only about 1 mile away and was 4g+ enabled. I am an existing 3 customer so knew i had coverage. I bought the alexa enabled Huwawei AI cube and pay £20 a month. i am getting a connection of around 90mb now. There is a cap of 1TB per month so keep your eye on your usage, you can do all of this on your phone with the app. if you have doubts, simply tether your existing phone to your pc/laptop/firetv stick etc and see if it works before you order the hub. Its excellent, the hub, and has alexa and a nice bass speaker in there so you can pair your devices to it for sound as well.Much better and faster than wired broadband out here in very rural west sussex.
Reviewer
Sneha
Location
London
Date
12/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Horrible horrible broadband. As a user I have never been so helpless. Three broadband charged me double the bill in one month. When I asked for help on customer care, they made me wait for 40mins and I am kidding. When I went to the store they asked me to call the customer care. Horrible and pathetic service. Never ever opt for this please if you want to stay in peace.
Reviewer
Bobr
Location
Caterham
Date
08/11/2019
Ratings
Satisfaction
4.00 stars
Customer Service
3.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Our Three signal is good (looking at other reviews not everyone checks first). We are in a semi rural area so congestion should not be much of a problem. So far internet speeds have averaged 40-50 MBS, fine for 4k streaming. There is a bit of a lag as you start up, most of our speed tests point out this would not be good for gaming. Our previous fibre was not half of this due to distance from the centre. Reliability has not been 100% with a few days of poor service but compared to BT its about the same. Data transfers, especially uploads, have been extremely quick.
Customer service has been challenging at times, you get get the "we want to help you" type of approach but few will understand exactly what you are saying.
We have the Huawei AI cube (more of a cylinder really) which supplies the whole house fairly well. I use an Ethernet cable for the TV which seems much better for stability than wifi. I had a go at range extending but there seems to be an incompatibility with my tp-link plug in system. I have simply moved the antennas on my remote computer.
All in all very happy so far.
Reviewer
Olga
Location
South Croydon
Date
30/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We have it for a couple of months. It was okay in the first month and now is extremely slow most of the time (downloading 81Mb software update in 10 minutes) and not reliable (sometimes okay but most of the time have to wait ages to load a page) . When we signed up we were told in the shop that if it will be too slow we can end the contract earlier but customer service told me not possible. Last 2 weeks were the worst and I spent numerous hours to get to the customer service by phone and the connection kept breaking. I would not recommend this as a main home broadband, maybe as a back up or when there is no other options.
Very sad though, used this company for mobile phone for several years but broadband - definitely no!
Reviewer
Kira
Location
London
Date
29/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
This company bought Relish broadband and when I moved house recently I tried to call to cancel the account. I had to call multiple times and wait on hold for over 40 minutes each time, only to be told they couldn't locate my account, despite me giving all the information. They told me to call another number which disconnected no matter what selection I made. I called back. I chatted with advisors online. I called back again. I went to a physical store, where they couldn't do so much as look up my account information. Finally after more than a week of trying to sort it out, I am told I can cancel but I will be charged for an extra month of services, because I didn't cancel one month in advance. What a rip off. Not only that, but the service was unreliable and pages took a long time to load. I liked Relish but Three is a corporate and bureaucratic maze and I can't recommend them to anyone on customer service (or lack thereof) alone.
Reviewer
Elaine Mitchell
Location
Crediton Devon
Date
28/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Had 2 years good service, last month it stopped,a month latter after being tied into another 24 month contract with the promise the better router would work, still no internet, no exaggeration 30 phone calls latter hours on the phone, more lies than would be believed from the technicians and network team ie, were working on it,the account is set up wrong, the sim card is faulty,give us a week while we work on the mast, we will phone you back, etc just a few examples, they are trained to lie so to close the case down, I have never met such a bunch of liars,and hope never to come across this company again, your ok if things work, but if you have to contact them beware,it seems they take pleasure in your stress and make life very difficult, got through to customer relations today to be told we cant provide you with a service because we've upgraded to 4/5g and that's not in your area, and wont be mainting the old equipment where you were getting your signal from.
Reviewer
Stan mason
Location
Newtownabbey
Date
24/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
My phone internet runns at over 60 mbs . How can you complain. Love 3 mobile
Reviewer
Hannah
Location
London
Date
17/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Comments:
We bought this because of the immediacy - as opposed to waiting for installation. My advice: ALWAYS WAIT FOR INSTALLATION OR SEEK ANYTHING ELSE. This device is absolutely awful, genuinely the worst internet provider I've ever used. The people on the lines for customer service are really good but it ultimately does not matter because the product itself is categorically useless. I've had it for seven months - in which time I've moved three times - and every single place I've used it, it has varied been working extremely slowly - or not at all. Seriously, do yourself a favour and steer clear of this one.
Reviewer
Matt
Location
Southampton
Date
13/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Crap, don't get it. Highly recommend you look else where.
- Unstable as ****
- Connection dropping
- Not suitable for anything other than youtube which if you're lucky it might only buffer once. (IT'S 2019!)
- Sounds too good to be true, save your money...
Thanks,
Reviewer
robert
Location
bridgend
Date
05/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i had the broadband with 3 i had so much problem with it. i phone them up and they sand other router out to me in the end and in a couple of days down the line i was getting the some problem again i was getting very annoyed with this. once again i phone them up again and they said to go down to the stores and they will sort it out for me . when i went down to the stores that day the staff in the stores was not much help at all. come back home with the some problem i plug it back again it work for couple of days and than i was having problem again with it. that this time a had it with us. phone them and i said i was not paying anymore for rubbish network so i cancel my phone and broadband. they said it was fee at all. i have got to other provider and i having no problem at all
Reviewer
Anthony Clarke
Location
Gloucester
Date
04/10/2019
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
Gloucester is not a good area for broadband and BT does not provide a fibre service in my area so I can't use Sky which I would like to. I could have Virgin Media but they are expensive and unreliable..
Three broadband is steady, I have unlimited and it is reasonably priced at £27 pm. Signal strength varies a lot so I use the personal hotspot on my iPhone which is also with Three. Strength is around 18mbps.
Any information you may have about BT providing a local fibre service would be great.
Reviewer
Cloberian
Location
Middlesbrough
Date
27/09/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Overall my experience with Three has so far been positive. The only problem is the broadband speed during the day in my area which can drop down to 1.5 Mbs/s while at night it is usually between 20 - 30 Mbs/s.
The customer service has much improved over the years in my opinion. Well done Three.
Reviewer
Christopher
Location
Manchester
Date
20/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I've had a very positive experience so far. Far better value for money than my old network and coverage seems a lot better as I no longer experience grey areas of poor signal.
The customer service has been good, I've only messaged them once but they gave a quick and helpful response. It was easy enough to activate the sim and move over my number. Roaming also works smoothly - I've used it in Spain recently and my 4G was working as normal the whole time and with no extra cost.
Reviewer
Gillian
Location
London
Date
29/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst customer service ever!
Reviewer
Martyn Boyd
Location
Northern Ireland
Date
28/08/2019
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Comments:
I had been with Three for some years and found it reliable and cost effective despite some signal drop out issues. I had a £10 per month unlimited texts and calls and 4GB data plan which suited me fine. That was until I got a letter from Three to say that, since my 12month contract had finished they were changing me to a monthly rolling contract for the same service but at £14 per month!!!
I went to my local Three store (Bloomfields Shopping Centre, Bangor, Northern Ireland) and spoke with the store manager, a most unhelpful individual. He told me, quite plainly, that my options were to take it or leave the network. I chose to leave the network but now wish I hadn't.
I found a deal with SMARTY, a wholly owned division of Three, giving me what I had at the price I had been paying and with a monthly contract. I initiated the changeover but quickly ran into issues, not least with their useless customer services agents. I instructed them to terminate the transfer process as they had frustrated me. They assured me it was terminated and I resolved to find another deal.
But they hadn't terminated, the transfer carried on and I was cut off from Three then cut off from SMARTY and left with no service! I had to go back to Three on a whole new deal and get a PAC code from SMARTY to get my old number back.
I gave the PAC code to Three, was told the usual 1 to two business days for transfer and waited. Nothing happened. I contacted Three customer services (SAVE ME from Indian call centres!!) to be told there had been "an issue" with the PAC code so they started again. Three days later, still no transfer so I called them again. Another "issue" with the PAC code so it was started again!
Now, after the third attempt, it's still not done!! And their customer services do nothing but ask the same questions again and again and make the same empty promises again and again. And so, 7 days later, I still have not had my original number transferred back. USELESS!
Reviewer
Toby
Location
London, New Cross Gate
Date
30/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I went into the Three store in Lewisham. Arrogant staff who were not very helpful and did not provide good information.
First day I have finally got the router and finally managed to get it activated useless instructions provided by the staff at three store and with in the product its self. I had to find a way to contact customer service and talk to a human and not get thrown around the houses to speak to the right person. Waste of time.
Router is now finally working, signal is rubbish even though it says my area should have a super strong signal.
I go on to the website to check coverage and I get this message: "We're really sorry. There's an issue with the network in your area at the moment.
We know that there's a problem with the service in your area and we're working on getting it fixed. Check back within 7 days for an update."
WHAT!? Not a good look, I've never been with Three before and was trying to look for an alternative to a crappy internet service currently provided by Sky over land line.
Thankfully I ordered online and have a 14 day returns period. Something to take note of if you order in store is that you don't get the 14 day return option so make sure you order online if you are going to try their home broadband so if it's rubbish like mine you can return. Will still trial it for the next 14 days and update if anything different from the above otherwise I will be returning everything.
Overall so far, waste of time and effort, not happy...
Reviewer
Antonella
Location
Croydon
Date
13/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This broadband is shit....they said I can connect with 32 device !!!! I can't even connect with 3 ...and is very very slow .
.I have 3 contract with 3 and really are shit
Reviewer
George
Location
Bedford
Date
03/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful company. 2 years ago I went to the three store in Bedford to do an upgrade. Unbeknownst to me I was also given a whole new contract despite only wanting an upgrade. For over a year I was charged for 2 contracts. As soon as I realised I was being double charged I stopped paying the direct debit that had no correlation to my phone bill. I started receiving letters for a number I've never had asking for money. After receiving a letter stating that the number had now been disconnected and the remaining balance would soon be sent to a debt collector, I paid the balance and considered the matter resolved. I have now received requests for more money. On contacting Three I have been told that they have no record of the disconnection/cancellation letter despite having records of the other letters and I am therefore liable for the £70 they want from me.
Avoid them. Utter cowboys.
Reviewer
Elizabeth Ann Mccargo
Location
Coatbridge
Date
02/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid this company at all costs. I cancelled my account in 2016 and moved to EE. They said my account was cancelled. Two years down the line we noticed that three were still taking monthly ditect debits from our account. We didn’t use the phone in two years and was charged £800!! When we initiated a complaint with customer service we ended up speaking to a helpdesk abroad. They said because we didn’t use the PAC code to transfer to EE, they started taking payments from us again. Mobile phone companies have changed their policy as of yesterday and they now have to inform you if they keep your account open. However three should be ashamed of themselves. An absolute shambles of a company...
Reviewer
James McGonigle
Location
Edinburgh
Date
13/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Woefully inadequate customer service, clearly under trained, didn’t understand whether vat was included or not when asked, (three different members of staff), two months in succession spending an hour at a time to try to resolve, but “computer says no”. Six year customer now looking at other opinions
Reviewer
Talat
Location
Watford
Date
11/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Avoid them if you could. If you get any problem you will end up speaking to different people telling them same story , and no one there to help you. They cancelled my contract without my approval and still have been taking money from my account.
Reviewer
Amy
Location
London
Date
05/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I switched from Vodafone as I was lured in by the lower monthly cost and the roaming options. I now regret this hugely as I've had countless issues - data not working at all, extremely slow internet, texts not sending, unable to use virgin media wifi on the tube, phone number not properly transferred over etc. I then had to spend HOURS on live chats/ phone hepline ( the few times it worked) and received 0 help at all! Their customer service is a COMPLETE JOKE! No one calls back when they say they will and I was given the wrong advice MANY times which was a total waste of my time. Rather than help me, 3 customer service asked me the same questions OVER AND OVER again ( cause they clearly can't keep notes) and had to provide very sensitive information to prove my identity WAY TOO MANY TIMES! Customer Service at 3 refuses to be accountable for any faults 3 has and tries to claim there is no issue even when my data won't work at all in many areas. I had to have 8 lengthy, painful conversations to fix 1 problem because 3 refuses to listen. AVOID AT ALL COSTS!!!! WORST SERVICE PROVIDER!! I have been with Vodafone, O2, Virgin and GiffGaff and they are all far better than this awful network.Even when I tried to lodge a formal complaint, no one contacted me. Their customer service and technical teams are ABSOLUTELY USELESS and TOTAL TIMEWASTERS!
Reviewer
Cosa
Location
London
Date
02/06/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Three the are worst in the internet Iam call them both tge are say to pay Iam not satisfied about internet the customers service they not help you nothing iam not recomend to anyone
Reviewer
Talat
Location
Luton
Date
29/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They cancelled my contract without my authorization, and now making excuses that it was cancelled mistakenly and cant be reinstated, while 3 is still taking payment from my account. I have this number since last 9 years and now struggling to get my number back from them. Terrible terrible, avoid them.
Had 2 contract with them, cancelled 1, and now will cancel 2nd as well when i will get my number back (if i could).
Reviewer
J jackson
Location
Manchester
Date
24/05/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I signed up to mobile board band with three.oldham.9£ a month.this is fantastic.i connected it up it's been on since yesterday afternoon and still connected this morning went in to google straight away.i was with
ee. before .with similar mobile boardband with ee..very slow and going off all the time .with three didn't go off once.and u don't have to charge it as often.very happy.
Reviewer
Mark
Location
Chesham
Date
19/05/2019
Ratings
Customer Service
1.00 stars
Comments:
This is a follow up review for the 3 HomeFi review I posted a few posts below on 10/5/19.
Our Internet cut out today and when I looked at My3 account I found we had supposedly exceeded our 100gb data allowance by over 4gb and incurred additional charges of £47.94 because of this. I called the billing and contracts team (again finding a working number for customer services was a mission as the one on the sim card didn't connect) and explained I should be on an unlimited plan. I was told that I was on a 100gb plan but if I wanted unlimited they would happily add this to my contract for £10 pm extra. So then we had a back and forth conversation of me explaining I already signed up for unlimited data and demanding my Internet connection be reinstated with the unlimited data I signed up for and the fraudulent charge of £47.94 removed from my bill immediately whilst the operator insisted this was not the case and kept offering me unltd data for £10 extra. Eventually he said if I have evidence I signed up for unlimited Data to email this to 3 and then call back. Fortunately I still had the order confirmation email in my inbox showing I had signed up for unlimited data.
Once I fwd this email to 3 I logged on to Web chat and demanded that now they have the proof to provide the service for which I signed up. This took a little while as they needed the email tracking ID I should have received as confirmation from the email I sent, but as I never received this I had to resend from an alternate address as apparently they are unable to look into this confirmation themselves despite me providing the order ref no that came with my original order.
The person on the webchat was brilliant once I provided the tracking ID and my Internet connection was soon up and running again and My3 account now showing unltd data with the £47.94 additional charge showing as credited to my account now.
The reason I was given for this happening was that the unltd data I signed up to was a Ltd time offer and the way the sell it is to sell a 100gb package with a free unlimited data add on and apparently the add on wasn't added to my contract when I signed up.
So I wanted to update my review because if it's happened to me it can happen to other people. So please make sure you check your My3 account regularly to make sure you getting what you signed up for. I didn't do this because I was on unltd data and although this caps out at 1tb I knew we'd go nowhere near this.
I've given 1 star for customer service because once I sent proof of my account and provided the tracking ID it was sorted immediately. However they don't get any further stars because obviously this shouldn't have happened in the first place and that they couldn't look at this on their system without me providing evidence of my order is very worrying as if I had not had this proof I'd be stuck with a 100gb data allowance rather than the unlimited one I'd signed up for
Reviewer
Aisling
Location
London
Date
17/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We used a 3 Mi-Fi hub while we were waiting for our permanent Internet to be installed. The signal is terrible it barely ever works but we still get huge additional charges every month as we have apparently gone over our 40gb data allowance even though it is only used about 3 days a month as it is so terrible. We asked for a cap to be put on the account so that when we hit 40gb we don't start getting charged per gb used but we still get massive charges. They've also made it really difficult to cancel. Would not recommend them.
Reviewer
mo
Location
East London
Date
11/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
i live in tower hamlets in east london. three 4G is very weak and very slow. all the time signal is very weak and not fast 4g ongoing problem. three masts are too congested in our area. left three network after 6 months. every singla day and night i had problems with their 4G speeds.
Reviewer
Mark
Location
Chesham
Date
10/05/2019
Ratings
Satisfaction
4.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
This review is for the 3 HomeFi package on the Unlimited Data 24 month contract.
Been having ongoing issues with landline broadband for months. Despite trying 3 different providers, 4 different routers, both copper and FTTC connections (unfortuantly FTTP or Virgin lines aren't an option) I was only getting speeds of <1mb/s and constant connection droptouts yet my providers saying I was getting speeds of >40mb/s on their system. After Openreach engineers couldn't find any faults I decided to cut the landline and go 4g. Been with 3 HomeFi for about 2 weeks now and so far it's been the best decision I've made.
With this package you get a Huawei B311 router with a 3 SIM card inserted that when up and running works like any landline router. There are however some pros and cons to this packagage so I'll break my review down and highlight some of the pros/cons:
Hardware: As said the router is a Huawei B311. It's quite small so doesn't stand out like the monstrosities my previous 2 landline providers supplied. However it is quite lightweight and feels a little flimsy so I'm not sure about the lifespan of the hardware. That said though it looks pretty simple to buy a 4g router and just insert the SIM into that one if this ever breaks down. This is definetly a plus as although anyone on landline broadband can use a third party router it isn't always a simple task. With 4g broadband though it is a simple plug and play. Infact some might prefer to buy a router and data SIM seperatly (3 are currently offering a 12 month SIM only contract with unlimited data for £20 pm). The router is pretty basic compared to the ones supplied by landline providers though. It has a power and WPS switch and lights that show the stuatus of power, mobile network, ethernet, WiFi and mobile signal. However it only has one Ethernet port which was a bit of a let down intitially. Also 3 seem to have stripped down a couple of other features. It has a phone socket port so you should be able to connect a landline phone and make/recive calls via the SIM, but although the socket is present it has been disabled and I can't find a function in the router UI to activate it. There's a removable panel on the back of the router that reveals a SMA socket to attach an external antenna which can possibly boost mobile reception (and potentially download speeds too). However I get the impression by the size and shape of the removable panel and the fact that many 4g antenna are sold in pairs that there should be 2 SMA sockets and one seems to have been removed. But one absolute bonus to this router over a fixed landline is portability. All you need to get broadband up and running is electricity and a 3 signal so this router can be placed anywhere in a home (it may take a while to find the position with strongest signal though) and can even be taken on holiday (looking forward to not having to use hotel WiFi any more). Even though this router is a little basic there hasn't been a function it can't do that a landline router can't as you'll read below.
Software: As with any router you access the UI by typing the IP address into a web browser and it is very straight forward to navigate unlike some of the landline routers. It shows you the usual router settings that can be changed but also shows your current up/download speeds, number of devices connected, mobile signal and some other statuses. It also allows you to set data thresholds so you don't exceed any download limits. Additionaly you can download a UI app so you don't have to access it through the IP address and you can also set up a my3 account to keep track of data usage/spending and can download a my3 app too.
Connectivity: According to the manual you can connect up to 32 devices at a time and here's how I've found the different connection types. WiFi - The Wifi works like any other router by searcing for the connection on your device and entering the password. The range of the WiFi is brilliant, I can get a better connection 2 rooms away than I could from my landline router (back when I had working broadband that is). But this router only offers a 2.4ghz WiFi connection which can be very congeseted (not just by users connecting through your router but by other nearby routers) and doesn't have a 5ghz WiFi connection which pretty much comes as standard with fibre routers these days. Ethernet - As said this router only has 1 Ethernet port which initially was a bit of a disapointment. However it's ended up being something of a bonus. I repurposed an old landline router to work as a network switch and placed it behind my TV so I have the Ethernet cable from the router going to this switch. I then have 3 cables going from the switch to 2 games consoles and a Roku box so with the switch being conveniently hidden the 1 cable leading from the router doesn't look as untidy. WPS - This is the only connection type tht has been a headache. According to the manual to set up a WPS connection you just hold down the WPS button for 2secs until the WiFi light on the router starts to flash. However no ammount of pushing could get this light to flash. So setting up my WiFi printer was a bit of a mission. The printer was unable to find the network by pushing the WPS button or enabling WPS in the router UI. I was able to find the printer using the network settings on a laptop but it was unable to connect. In the end I had to delete the printer drivers from the laptop, reinstall and set up a WiFi connection by connecting the printer to the laptop using a USB cable and then enabling WPS through the router UI. But now it's set up it's working fine. SMA - As said there's a SMA connection that can be used to connect an external antenna to boost mobile reception. I haven't used this yet but do plan on buying an antenna to see if it boosts signal/speeds. You could also by an SMA cable so the antenna can be installed in the place of the strongest signal yet the router placed near the devices it needs to conenct to. Phone - It is somehting of a let down that the phone socket on the router has been disabled as although I rarely use a landline it was always nice to know it's there as a back up.
Speeds/Signal: One downside to mobile broadband is you don't get the minimum guaranteed download speeds that many landline providers offer. Although the router can in theory provide download speeds of upto 150mb/s you are never going to get anywhere near this and you will find that the speeds fluctuate rapidly. I have had download speeds in the range of 2mb/s with only 1 device connected via Ethernet but have also had speeds >20mb/s on a device connected by WiFi 2 rooms away with multiple devices connected at the same time. The reason the speeds can be so inconsistent is there are more variables to consider than through a landline connection. Signal strength and proximity to mast, router location, network congestion and even the weather play their part as well as the usual variables such as router channel and other other interferances you get with a landline router. It's for this reason that I've only scored 3 for speeds. However the upload speeds and ping rates always seem pretty stable. The uploads are consistently in their teens and the ping rates are usually holding in the 50's which is very respectable. Despite the varying download speeds it hasn't been an issue with using the data and I've had only one dropout in connection in the 2 weeks which is why I've scored 5 for reliability. With the router fresh out of the box I wanted to see how far I could push the connection so I had a Roku box streaming a film 2 rooms away, another streaming live TV 2 rooms away, a tablet streaming YouTube 2 rooms away and a mobile and a laptop browsing the net all while my son played Fortnite on the Xbox in the same room as the router. There was absolutly no buffering and crystal clear picture quality on the devices that were straeming and only a very slight lag on the Xbox which was fine because I'm never going to be transferring this much data on this many devices normally. The only time the inconsistent speeds have been an issue was when my son was downloading a 12gb game on the Xbox, it took hours and the display on the screen showing live download speeds showed you just how varied they can be with them jumping between 15mb/s and <1mb/s quite rapidly. This is the only time I've had a connection dropout as I tried to stream on a Roku box at the same time as this download and the router just couldn't handle it. So downloading large amounts of data is an issue but the speeds are fine for streaming and online gaming. The mobile signal the router recives will play a big part in the speeds you're getting as throetically the stronger the signal the higher the speeds. So the location of the router is imperative and ideally close to a window to pick up the signal easier from a mast. I checked the 3 signal for my address both on their website and the Ofcom website before purchasing and this is something I strongly advise as like I've said there are no guarantees for speed. You can also download apps that can show where the signal is strongest around you and like I've said there's also the option of installing an antenna (even outside and connecting to the router via cable) to get the optimal mobile signal. I'd also recomend keeping an eye on the signal strength in UI as the light on the router shows the strength by 3 bars and my signal has never dropped below 3. However the strength is shown using 5 bars on the UI and this was showing between 3-4 bars when I first set the router up despite the light showing full signal. I've now got the router in a positon where it's showing full signal on both the UI and the router.
Customer Service: I've scored quite low in this area as I have concerns about the customer service 3 provide if I ever needed it. Being mobile broadband this type of contract doesn't come with the guarantees that an equivilant fibre broadband contract comes with. As said there are no guaranteed minimum speeds. Also my last two providers offered 60 and 30 day guarantees that allowed me to leave the contract within this time without any early exit fees if I wasn't happy with the connection and both these guarantees were worth their weight in gold with the issues I'd been having. With HomeFi though there is no such guarantee. However you can return the equipment within 14 days providing it's unused and the small print even goes on to say that they will still consider the device unused if you've switched it on to make sure it works but haven't yet started using it fully. However it's important to note that this returns period is only granted for online/phone sales and if you were to buy the device/contract in a 3 shop you wouldn't get this guarantee. The contract with 3 also states that you only enter the contract once you insert the SIM into the device and it activates. So with this in mind I ordered a free PAYG SIM and loaded it with 2gb data @£10 so that I could check the router worked, could pick up signal and connect to my devices. I figured that doing this would be considered turning it on and checking it worked but if 3 disagreed and I wanted to exit the contract I would be able to as I hadn't actually gone live with my contract yet so would only liable for the cost of the router. I did need to contact customer services whilst setting up the router and it's because of this they've scored low in this area at the moment. When I put the PAYG SIM in it activated and picked up signal wihtin 5mins. But when I put the contract SIM in there was still no signal after an hour so I called 3 customer services. This ended up being a bit of an issue as the number that was printed on the SIM packaging was not recognised and finding a number for 3 customer services online was a bit of a mission. Once I did find a number that worked I was on hold for ages, when the call was finally answered the operator told me that as it's a broadband device she'd need to transfer me to the broadband team as she's in the mobile phone team, fair enough but I was then on hold for ages again. When I was finally put through I was told I'd need to speak to the faults team and yep you guessed it... back on hold. Whilst I was waiting for this call to be answered though the router finally picked up signal so I just hung up. It was obviously just the case that it took a bit longer for the contract SIM to activate than the PAYG one. So although it wasn't a major issue on this occasion I can see myself being given the runaround if I ever need to contact customer services in the future.
Summary: This router and contract has been a lifesaver after the issues with landline broadband that I've been having and at £22 pm it's comparable to a basic fibre broadband cost. However if you can get a decent fibre connection this isn't likely to be a viable alternative as the cost for fibre broadband also includes line rental so you can use a homephone which like I've said has been disabled on this router. There's also the fact that if you can get a decent fibre conection you'll likely have far higher and more stable speeds. But for someone in my position the speeds I'm now getting are a lot better and more stable than on my shoddy Openreach line. And the portability of this router is a massive bonus that makes up for some of the downsides this router has compared to a landline one. There are a lot of variables you might want to consider before entering into a contract of this length, not least the strength of the 3 signal in your area. If you don't want to enter into a lengthy contract though there are other options with shorter contracts. However these come with data caps, can be more expensive p/m and may also require a partial or full payment of the router. With this contract being £22 pm including the router yet a SIM only plan being £20 pm this does seem to be one of the few mobile plans that include the device for free rather than adding the cost onto the contract price. This is considering that although you'll be paying £2 pm less on the SIM only plan you'll need to buy a router yourself and the starting price of a 4g router on Amazon at present is £69.99 (TP-Link - reduced from £99.99 so it could go up again). That said the 4g routers on Amazon come with more features than this one such as extra Ethernet ports, a working phone socket and 5ghz WiFi signal as well as the 2.4ghz. So it could be worth the extra cost in buying the SIM and the router seperatly just due to the added features. For me though despite the basicness of this router I have been very impressed with how well it compares to a fibre router.
Reviewer
julie
Location
wales
Date
08/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Applied for a handset was refused then bombarded by the sales team. They promised me a handset after 3 months of taking out an over priced sim card and paying on time every month. I did this when the time came they again refused the handset. When i rang to complain and asked them to listen to the calls they refused and also refused to refund my 3 months money only the last bill. Not budging at all and happy to rip off single mothers should be ashamed of yourselves. I will be taking this further, its not about the £ 48 you ripped me off with its the point that a company as big as yours shouldbt be allowed to rip off innocent people with bad credit. I will be leaving reviews where ever possible.. stay clear people ! £16 for a sim card with barely any GB few texts and minutes your so expensive the only way you can get customers is by lying and mis leading people disgusting you shove your offer of a waiver of £10 when the sun dont shine ill be posting on FB and insta and where ever possible!
Reviewer
Habs
Location
Wembley
Date
16/04/2019
Ratings
Satisfaction
1.00 stars
Comments:
I had good service until I gave the notice to cancel my 4g mobile wifi dongle. Then problems started with my wifi.
This is ludicrous, others, take warning.
Reviewer
Phillip hammer
Location
Cambridge
Date
06/03/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful service internets slow, customer service is poor and they hike up prices haha. Im swapping back to one of the other networks. Stay away all you can eat slow data
Reviewer
Celia
Location
London
Date
19/02/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very bad experience with Three Mobile. They make you buy a second SIM with a plan, when you buy a phone with them, so you end up paying your device, your normal package plan + another Plan for a SIM. Basically, it's their policy, so prepare yourself to pay! After two years paying my number and another SIM with a basic tariff, that I have never used, they make me cancel this other SIM plan (after the contract expired after these two years) and make me pay another £30 pounds, only to close this SIM, which, of course, I never used.
Reviewer
M Rigby
Location
Leicester
Date
22/01/2019
Ratings
Satisfaction
5.00 stars
Comments:
I went into the Three shop in Highcross, Leicester, with queries and problems that I had with my new phone. The two staff who helped me were outstanding; with so much knowledge and such a wish to help. They sorted everything, and it wasn't a quick fix, taking 2 minutes, but they had patience. So, thank you to Three. I would not hesitate to use them again.
Reviewer
David Atwood
Location
United Kingdom
Date
20/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
It took 20 minutes on the phone with customer service, that as the phone provider, they are the only ones who can give me an “unlock code”. Phones issued after 2014 don’t need one, but my phone was issued 2012. Why wasn’t that the first question they ask? Instead I have to argue for 20 minutes that I do need an unlock code, even the phone screen is asking for a lock code. The people at the call centre in India, talk over you and do not let you finish your sentences. ABSOLUTE NIGHTMARE TO DEAL WITH
Reviewer
Dr R. Mohamed
Location
Newcastle upon tyne
Date
04/01/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worse company I have ever come across. All what they care about is your money. No consideration for customers. The automated system is been set in a way that if you want to cancel the service you would not get through.
I have been paying for 16 months for service I have not used and they admit that and there is no willingness out of good gesture for repaying my money back or even part of it.
I strongly advice everyone not to take any contract with three is just a ripoff, disgusting awful company.
I would just give ZERO, ZERO for all the ratings. And a copy of this letter with the details of my experience with three is been passed on to watch dog and trading standard agency.
Reviewer
Michael McCoy
Location
Glasgow
Date
29/12/2018
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
I have been with Three for over a year now and have been very happy with them. I was previously with O2 and my bills varied from month to month - lots of small charges for things. But since moving to Three my bill each month has been exactly as promised.
The transfer was smooth and any support issues I have raised have been dealt with efficiently. And network coverage seems pretty good to me too. So, all in all I would recommend Three.
Reviewer
Ellie Boo
Location
Wolverhampton
Date
27/12/2018
Comments:
I took out a contract, received a confirmation email stating my delivery date (today) taken a day off work, waited in all day, called Three to see what was happening just to be told that they had cancelled my application. No email, text or phone call to tell me this was happening and there is no way of me finding out exactly why. They just said it's must likely that I had put an incorrect detail on the application. Why they couldn't have just contacted me to ask for that detail I don't know. They managed to take my upfront payment out of my bank account but couldn't manage to email me to say my application had been cancelled! Not happy at all. I've never been with three before and after today and reading some of the other reviews, it looks like I've had a lucky escape!
Reviewer
Craig
Location
Essex
Date
23/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Be warned Three Mobile are allowing third party companies to commit fraud in my eyes and this is why. Three mobile suddenly took out an extra £27.52 out of my account on my bill, I was soon on the phone to see what is going on. They say that another company called Tap2Bill has charged me through my mobile for a service that I have taken out, I know nothing about this at all and told them that this is wrong and obviously fraudulent. They answer telling me that I need to cancel this subscription that I know nothing about and continue after several calls to say this. They tried on one point to do a conference call with this company and was not successful as the phone kept going dead, after a lot of angry words and calls they refunded me this amount but say they should not do this. I ended my two phones with them and now they are saying I owe more charges from this imaginary subscription hence why I am going to advertise this as much as possible because everyone needs to know that this can happen to anyone and if you look online there is hundreds of people having the same problems and getting charged for it and not getting their money back. We as customers are not told from the start about any third party companies that can charge us via our Three mobile. Also be aware that the regulators are aware of these problems yet do not seem to do anything and just say it is between our self and Three. I have now joined BT who on email have stated there will be no extra charges as they do not allow this to happen and have capped all phones to zero so we get no surprise charges (Well done to BT) Be aware people and will update on further communications with Three mobile, a company that in our eyes allows third party companies to defraud their customers and just do not seem to care. Please look out for lots of other reviews and publications and pass on to friends and family of how they do business and how they can do the same to anybody.
Reviewer
Jason
Location
London
Date
06/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Bad connection, bad customer service, 4g speed was as slow as a dial-up connection. difficult to cancel even after contact ends.
Reviewer
Tom
Location
Essex
Date
04/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I don't get any service from three since I don't have any signal on my phone. Can't make any calls, can't text, can't use data either. Just have red no signal thing all the time. Have now idea what I am paying for! Tried to go to a local three store- useless. Report network issues almost daily- never heard anything back from them! Not sure how they legally exist for taking money and not providing any services. What a scheme! Three Sucks!!!
Reviewer
Joanna
Location
Carlisle
Date
03/12/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unbelievably bad customer service. Spoke to over 10 different people over the phone to try activate my account but no one could tell me the same answer. My account was lost, apparently i didn't exist and my postcode was registered to another person. Tried to cancel but I have to wait 72 hours for the account to be activated. I will believe it when I see it. Not holding much luck with these guys. Should have gone with Sky.
Reviewer
Steven Arnold
Location
Harlow
Date
23/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Terrible customer service.
Terrible customer service. Twice now Three has taken the money from my account to early. I changed the date to the 1st of every month and they have continued to take it later. Spoke to an adviser that assured me it will be taken on the 1st next month and again its been taken to early causing me to go over drawn twice and be charge by my bank. When I called Three there solution was to have me call my bank to cancel the diret debt and pay manually from now on (Which I bet there is an extra charge on).
Awful service for there mistake as I've effectively been lied to by an adviser who assured me the details have been changed and now I'm being charged extra AGAIN due to there incompetence or lying just to get rid of me quickly. Once my contract is up I will be leaving Three and I'll tell anyone not to go with this network.
Reviewer
Amanda
Location
Bromley
Date
04/11/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
I had previously been a loyal customer of three; I left them once before (on good terms) only because I found a better deal. So based on my previous good experience of Three I had no hesitation in returning to them. Sadly second time around and the service is dire. I started having problems with my mobile phone (iPhone) very early on in the contract, phone kept freezing and calls kept dropping, texts sending multiple times even though an alert popped up stating message failed to send. I phoned Three Customer Services several times on this issue within the first 12 months; each time they fobbed me off telling me I need to do a factory reset, reboot or install new software. Despite all of this the problems did not go away. My phone contract is now 1yr and 39 days which means that my 1 yr Apple warranty has lapsed but I am still within my 2 year warranty with Three (as I found out today). To rectify the issues which as mentioned have been on-going for the past year; three are now telling me that I need to take my phone to Apple and pay the £300 to have it repaired and only then will they re-imburse me under warranty if the fault is not down to damage. Yet had they dealt with the issue correctly when I first reported it my phone could have been repaired without me incurring any up front costs. My dealings with Three since returning to them has shown Three to be incompetent with poor knowledge, bad record keeping and dire customer care (each phone call taking around an hour of my time). I would not recommend Three to anyone and I will be leaving them never to return as as soon as my contract permits.
Reviewer
Micky
Location
CAMBRIDGE
Date
19/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
Worst mobile provider I've ever been with, customer service no * network no * cost too much ,ie with Three £43 month for rubbish service, now I'm with Tesco that are BRILLIENT £18 mnth EXELLENT service far more data,min, texts , never again will I have anything to do with three, look at trustpilot reviews first 30 three reviews 1 red star.
Reviewer
Zane
Location
Leeds
Date
15/10/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The worst network in the UK and their customer service is waste of time as they made me stay on call for 30 minutes; transfered from one department to another as I'm trying to get PAC Code to transfer my number over to another network but they told me to call back tomorrow so they would give me PAC code, apparently generating this code is rocket science according to three.
Reviewer
Dejen
Location
Manchester UK
Date
18/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
you go cheap and you pay the price. Three are cheap for a reason but there's always someone who will bite. I was one of them. Cheap price for internet but connectivity intermittent and unreliable. And when cancelling, expect to be on the phone for some time as they try and try to get you to stay with them, giving excuse after excuse and then saying that there's an early termination fee that they're unable to waive. My recommendation, go with the providers that are most recognisable. They charge more but again, you get what you pay for.
Reviewer
Steve
Location
Essex
Date
16/08/2018
Ratings
Satisfaction
1.00 stars
Comments:
Worst service from a service provider. They took my deposit, didnt deliver the phone that I had ordered and no one phones or emails to explain why. I then had to make 5 phone calls to find out what was happening on the 5th call I was told that they had tried to contact me, which was an absolute lie and i told them so. Cancelled my order there and then.
Reviewer
rob holt
Location
Leicester
Date
15/08/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
Do not use three they lie to in the there shops I've been lie to over and over again by them bad customer service about as bad as 02 don't us three am going to EE a hell of lot better come every body don't yes three
Reviewer
Missi
Location
Rg18 4nr
Date
07/08/2018
Comments:
My advice is do NOT sign a contract with three. They have to be the worst phone provider I have ever dealt with.
Cannot sign into account,technical issues, outrageous charging of bills. Completely disgusted..never again
Reviewer
Jamie
Location
DERBY
Date
24/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So Three UK think it's alright to offer you a refund one day and then say no sorry our guy was wrong the next day! Their customer care service is shocking, avoid like the plague... They also say they'll cancel your contract months ahead of time but they don't... You'll still need to go through a painstaking conversation with them a month before it should have cancelled :-/ not impressed
Reviewer
David
Location
London
Date
20/07/2018
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The experience with Three has been awful.
I share my experience hoping to avoid the same nightmare to others.
I decided to give a chance and test the mobile broadband. I tried for 13 days but the quality of the network was terrible. I decided therefore to cancel the contract within the 14 days and to return the router. (option allowed by the contract)
The customer service told that there was no problem.
However after few days I received an invoice for more than 28 pounds. (the contract was for 25 pounds per month but I cancelled
Comments: