EE Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for EE.

How EE compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

Recent customer ratings for EE

Based on 306 107,352 customer ratings since Apr 2025 Nov 2012 ( )

Satisfaction

2.99 stars

Customer Service

3.15 stars

Speed

2.82 stars

Reliability

2.99 stars

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1,607 Customer Reviews over pages

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Reviewer

Brutonian

Location

Bristol

Date

29/12/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Not had any issues whatsoever so am completely satisfied with EE.

Reviewer

EE customer

Location

London

Date

10/09/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Reliable service in terms of broadband. Price is reasonable for what you get. Website is fairly easy to use, understand and navigate. Customer service could do with a lot of improving. Takes a long time to get anything resolved. Wait times to speak to an agent are unacceptable. It's frustrating having to explain the reason for calling multiple times to different people.

Reviewer

Stella

Location

Slough

Date

29/08/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

2.00 stars

Comments:

Absolutely shocked. The worst customer service I've ever come across. Been trying almost 4 weeks to sort a problem with them overcharging my parents for a broadband /call package since transferring from BT. Failure to call back, multiple times, putting me on hold for long periods. Finally they basically said they release from the contract, you have to leave. My parents were with BT for 60 years at that address and it comes to this. No offer of compensation or even apology. To top it off, the router failed a week ago, leaving vulnerable older people with no landline or wifi. Hopefully new one comes tomorrow. The cause? A router batch with known faults, but not recalled. They didn't even send the engineer with a router - he's only allowed 2 per week. A good shout though, a customer service person called Elijah was very helpful and tried to sort things, and the engineer who came out was very kind and helpful, just not allowed to carry the equipment he needs.

Reviewer

David Dando

Location

Old Sodbury

Date

25/07/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The speed is very bad, quite often TV loses signal as does the main pc, bluetooth bad throughout the house!

Reviewer

Anthony Stevens

Location

Isle of Wight

Date

13/05/2025

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Constanlty dropping out after midday on laptop and tv, it must be due to external forces as nothing changes on my property. Are they trying to force to upgrade?

Reviewer

Helen L

Location

Leeds

Date

04/04/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Customer service is usually very good. Any problems get sorted out quickly. Had no major issues with them at all. Reliability is also good.

Reviewer

Location

Brighton

Date

04/04/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

I was moved to them from BT. Nothing much has changed but I have faster broadband for gaming now. Doesn't seem to make any difference on my laptop.

Reviewer

Colin

Location

Plymouth

Date

04/04/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

5.00 stars

Comments:

Not the cheapest but made up for giving me an excellent (separate) deal on my mobile AND a UK call centre.

Reviewer

John

Location

Manchester

Date

28/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Just like all the rest, out to tie you into a contract and they have no responsibility as to how your internet performs

Reviewer

Lina

Location

Cambridge

Date

13/03/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Didn't hear great reviews about it but still decided to give it a go. It proved me wrong because it's all good, no problems!

Reviewer

Location

Chelmsford

Date

13/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

EE are friendly on the rare occasions I have needed to phone them over the years and have always made me feel appreciated as a customer

Reviewer

Ben

Location

London

Date

27/02/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

I think that the price is too high

Reviewer

Anonymous

Location

London

Date

24/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Broadband packages usually work well.

Reviewer

Fuzzy

Location

York

Date

24/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

EE are easy to deal with, I always use the local store for take up or upgrade services

Reviewer

EE customer

Location

London

Date

24/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

The reason for reviewing my provider is because they are trustworthy , they do the right thing, they are friendly, if there's any little problem they attend to me

Reviewer

EE Customer

Location

London

Date

10/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I like my provider, and the network is good.

Reviewer

MSL

Location

Oxford

Date

10/02/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Reliable and matches the speed advertised. Customer service isn't the best though.

Reviewer

EE customer

Location

London

Date

09/01/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I think the network is stable.

Reviewer

Eniola

Location

London

Date

09/01/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

They are doing well but there is room for improvement.

Reviewer

Daniel B

Location

Norwich

Date

08/01/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

The speed is good and there is very rarely an issue with it stopping working.