Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.
Based on 1001582 customer ratings since May 2021November 2012()
Satisfaction
1.34 stars1.54 stars
Customer Service
1.69 stars1.71 stars
Speed
1.59 stars1.71 stars
Reliability
1.47 stars1.65 stars
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Ratings are left by users of our speed test as well as reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
Ridiculous, am using this as it's free if you're a BT broadband customer while I wait 2 weeks for engineer as moved home, but it's so annoying.You spend half the time logging in,and instead of just one simple log in page, first you go through a generic page and have to click login (then wait) then next page enter email, then click what applies to you, then wait again for another page to load and then enter password and wait for another page to load and it says you are connected... then a few minutes later you have to go through it all again, what a load of &*^%$ to stay on fot more than 15 mins is a miracle and to log on with a mobile took me 20 minutes because it keeps reverting back a page AGHHHH
Reviewer
Kenneth Twist
Location
Saint Helens
Date
03/07/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've given EE a 1 star rating because the broadband is rubbish the signal doesn't fully reach upstairs and randomly disconnects from devices, STAY AWAY from EE it's a con
Reviewer
Bill Davidson
Location
Fife
Date
14/06/2024
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Reliability
2.00 stars
Comments:
Changed over to ee full fibre and digital home phone as recommended by ee shop. Installation was good, but no caller display on home phone. Called ee who promised they would have it fixed in 24 hours. Now, no home whatsoever. Called again, they couldn't fix it without escalating to specialist unit. A week later still waiting, but no home phone, which we rely on.
Reviewer
Marie
Location
Wirral
Date
18/05/2024
Comments:
Brand band worked for 1 day then went off ee can't get it working Sent me a mini router which works changing tk another provider customer service is OK very friendly and polite it's shame they need tk sort out why it doesn't work from the cable
Reviewer
Jacey
Location
Kent
Date
09/05/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
We were charged more than expected on our latest bill, and are currently paying £10 more than new customers for the same broadband package. Spoke to Simon in billing, who was extremely sympathetic, but EE flat refused to allow us out of our contract despite charging us more than we were told to expect, nor would they give us a better deal. They clearly value new over existing custom and do not care about current customers. Explained we are on low income, and tried to change our contract to BT's low income package (BT owns EE), but EE again refused this as they are 'bringing in the same package in 6 months' so we're not allowed to switch until then. Absolutely shameful company - do not get sucked in by their special offers, once you're in contract they'll charge what they want and you will be unable to leave, even if your financial circumstances change and you're unable to pay your bill. Additionally, EE's pricing is some of the highest on the market - we're now paying £40 a month just for broadband - we could get the same package for £25 from a different supplier. Simon was as helpful as he could be, this complaint is not aimed at him, but EE are a disgusting company - use them at your peril.
Reviewer
Farida
Location
Enfield
Date
25/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Extremely poor quality internet and poor customer service.
Reviewer
Rian
Location
Edinburgh
Date
18/03/2024
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I have been with EE for about 3-4 years and in that time I have never had an issue with the reliability or speed of my 500mb package. The very few times I have contacted customer support have been regarding upgrades to my deal, my call was answered promptly and delt with quickly to great satisfaction. The biggest downside to EE is the cost and whilst they are a good provider and prices for new customers aren't awful as soon as the contract expires you can expect to notice a significant increase in your monthly cost.
Reviewer
Kevin bacon
Location
L.A.
Date
14/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Kevin Bacon is getting paid millions to lie to us, he can go and take a running sideways Fk to himself
Reviewer
Paul
Location
Scotland
Date
14/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse broadband company, as bad as BT with hidden charges and connections dropping out but customer service tells you your wrong..... I'd go with now
Reviewer
Luke Barnes
Location
Manchester
Date
03/03/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
So I'll try and keep this short, they will repeatedly raise your price, yes it's in the terms of service but they don't properly inform you of it otherwise. Moreover then I called up about this and was given as they called it misinformation by one of thier representatives saying they could get me a cheaper price or package when they couldn't and they knew they couldn't it was a lie. Then a member of thier loyalty team said how they had said to the liar that they couldn't offer me anything before he did that and openly accused his college of lying to me and told me how to file a complaint against them. Anyway, they offered to pay me out of the exit fee, then I spoke to someone from the executive team who said no no only they could offer to pay the exit fee and it didn't matter thier colleague had offered it me the other day, they agreed to it, but would not admit they had lied to me and instead said I had received misinformation from thier own people, they wouldn't do a good faith gesture beyond getting rid of the exit fee which was the bare minimum and they had to be threatened with legal action for that.
Reviewer
Enzo
Location
Bolton
Date
07/02/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Possibly the worst service provider out there these days. Was with BT (second worst) for 4 years was upgraded 2 weeks ago to the EE package which includes the Hybrid connect supposed to keep you connected to the mobile network even when the broadband is down. Long story short broadband has been down for 7 days straight and the Hybrid cannot connect to the mobile network, flashing red lights all along. Called support about 10 times in the last 7 days nobody has been able to help, they have also sent another Hybrid connect, same issue, EE literally has no signal... I have already changed provider and waiting for new installation but my advice to all is STEER CLEAR OF EE.
Reviewer
Peter Greenhill
Location
Sudbury
Date
05/02/2024
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Where do I start.Well if you are considering upgrading to fiber via EE don't.The promises do not match the service.Every time a fault is diagnosed a new contract fee is added.Solutions like "ehancers", +£10 did not work.
A raft of explanations to overcome objections to frozen screens no connection to wifi etc include: Pipes under the floor,too many doors, we never promised it would reach every device i.e. the garden shed where BT formally did.
As the late Terry Thomas observed "What a shower.."
Reviewer
Steve
Location
Macclesfield
Date
28/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Comments:
This is a pre installation review. The ee app doesn't work and automated emails failed to arrive. The irony that a telecommunications company can't send emails and order tracking that doesn't work isn't lost on me. I thought I was signing up for BT but got EE broadband. BT you have made a terrible mistake linking up with this company
Reviewer
Christopher Burdett
Location
Costessey Norwich
Date
24/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
EE took £100 deposit for TV box and package they cannot supply and are reluctant to refund the amount I am in process of the small claims court
Reviewer
STEVE
Location
YEOVIL
Date
12/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Terrible experience for the last year,
Landline will not work correctly, countless calls to ee and countless visits. Abysmal customer service that will not listen to the problem.
Avoid this provider at all costs.
Even the managing director ignores your emails.
Reviewer
nathan
Location
Date
08/01/2024
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We switched to EE in 2020 because of an awful Post Office broadband experience. In my initial 2020 review of EE, I said that it was not intermittent yet and that I was having a good experience with EE so far.
Well, this no longer is the case. Some portion of the blame does lie on Openreach who decided to use aluminium instead of copper to connect our area to the DSL broadband. It always seemed to drop out in my bedrooms, but every time we had an Openreach engineer round to investigate it, the engineer found that there wasn't anything wrong, we had them round 3 times, all three times they said to use a full fibre connection but there is nothing wrong with the router. On their 2nd of 3 visits an engineer mentioned that they were using aluminium instead of copper. It was that engineer who ordered us a new router which had been promptly delivered but there wasn't much of a difference. It got worse each callout. I believe it's to try and get us to use fibre as it got worse ever since Openreach started installing fibre in my town. And naturally EE was going to approve it so that they could get more money out of us. In the end we are now switching to Trooli who gave us a good starting offer. We just need to know when they are going to come round and connect us
Reviewer
nathan
Location
brandon
Date
06/01/2024
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Slow speeds, but they are apparently what we are paying for. Consistently drops out, and has gotten worse since FTTP started being rolled out here. ASlways has been an issue in the bedrooms. Plotting a switch to Trooli and leaving EE and the Openreah network as a whole.
Reviewer
Hev
Location
Devon
Date
27/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE are absolutely useless. Only one person can use a mobile/tablet, can't use a tablet and Netflix at the same time. Constant very, very slow internet, on a speed test the upload speed doesn't even register. I have phoned customer services several times and although they are polite and helpful nothing changes regarding the non existent speeds. Definitely wouldn't recommend going with EE
Reviewer
Martyn
Location
Chelmsford
Date
10/12/2023
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
I am an o2 customer and an ee. O2 are very good at answering phones and the wait in shops is very quick. EE on the other are so under staffed it's unbelievable. I've only been with them a short while and can't wait for the contract to end. They never sent a sim with my mobile broadband and after sitting in the shop for over an hour I had to leave. No-one seemed to know what they were doing.
Reviewer
John
Location
London
Date
05/12/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Made me lose a fortnite game kill yourself you fags
Reviewer
Pete
Location
Salisbury
Date
03/12/2023
Comments:
Easy set up with English speaking freindly competent customer service, router delivered by Royal Mail 3 days before broadband activated on day EE said,good speeds and reliability, after 36 days of hell with TALKTALK no internet useless customer services, so happy to have chose EE....
Reviewer
Ako
Location
Sheffield
Date
28/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE broadband customer service is shocking! Trying to renew my broadband account. Can't get through on the phone, and I'm not paying to be seen quicker because that is daylight robbery. When I tried on the app, for some reason the app is telling me the email I use for them is wrong which is rubbish. There is always constant issues with EE.
Reviewer
Darek
Location
Crewe
Date
18/11/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE internet contract
100% mistake, they sell 100mb and you will receive a maximum of 18mb, customer service doesn't work at all, it seems like you have to pay but not demand.
Reviewer
John Stewart
Location
Inverness
Date
15/11/2023
Comments:
EE ara a money grabbing organisation that is only interested in profit if it were possible to give a minus star rating I would gladly do that
Reviewer
Edward
Location
Manchester
Date
29/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I entered into a contract with EE for 24 months during the first year of covid. I had previously been with Sky, BT and TalkTalk and I thought given it's a BT line then EE would be just as good with relatively good speeds and cheaper. I could not have been mpre wrong!! EE has been really really inconsistent with really low speeds of under 1mbps. It would work okish for weeks but then it would revert to extremely slow speeds. I would ring EE and they would do line and router tests and tell me everything is fine and then suggest that the problem may be with my equipment or the enviroment. However given that I have many pieces of equipment including work laptops etc and they were all having the same connection issues, then this was unlikely to be the case! They did send an engineer out but he couldn't establish any problem and just fitted a new BT plug just to be seen to be doing something. I've had two years of inconsistent and broken broadband during covid which i would describe as HELL. It is just no good if you are working home and its franky embarrassing as colleagues in the middle of nowhere did not have the same issue and i live near Manchester city centre. There was days/weeks when i had to go to the office cause i couldnt attend meetings or training online even with the video turned off on MS Teams etc because the connection was so poor. EE also put the price up during the contract, which seemed to be way above the consumer price index and they would not explajn why. After a slow and torturous 24 months, I've recently gone back to BT and the speeds have literally doubled to a consistant 20 megabits per second. EE are supposed to work in partnership with BT but the router they provided was just rubbish and i suspect this may be some of the issue. EE refused to replace it even when some of the features in the router, ie. the DMZ zones would refuse to work. The tech helpline didnt have a clue and just ask you silly questions each time, like have you tried rebooting it and the location of the router. At the end of this two-year period with BT, I intend renegotiating a new contract with BT and i will probably stay with them now. Also, a friend has the same issue with EE. Dont do it, learn from others experiences, life is too short!
Reviewer
DAVE
Location
BRADFORD
Date
13/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
These are not as good as TV advert claim can't even supply fibre here !!
Promised speed of 5mbs without it, only get 0.05 speed ?? Total rubbish
Reviewer
nathan
Location
Date
01/10/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
This is some woeful broadband. To be fair to this broadband, Openreach did literally use some aluminium under the roads for it, but still. I suppose that the only saving grace before we had our router replaced was that provided you were in the living room, it mostly didn't drop out. If you have Fibre To The Premises available and have the funds to do so, do switch and don't go with EE.
Reviewer
I don’t car
Location
I don’t care again
Date
28/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
It’s a load of shit it works for a min den stops so sort it out u fuckin dossas
Reviewer
Paul
Location
Manchester
Date
23/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly stops working, hubs flashes orange which means no internet connection, 5 days to fix then breaks again. AVOID
Reviewer
Francesca
Location
Brighton
Date
15/08/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible customer service, useless assistance, broadband not working and unreliable engineers.
EE take care of you the first year then, when you start to pay the full price they just don't care anymore. I have been a customer for 4 years and when I have decided to switch to another provider they charged me 2 months worth of bills even if the usage was 0 because the broadband was not working and they didn't care to send an engineer. 3 times I had to stay home from work waiting for the engineer and 3 times they didn't show up.
Useless, absolutely useless.
Reviewer
Richard
Location
Leek
Date
20/07/2023
Comments:
I am a new customer with ee/bt
I was sent a router and a hybred connect box .
The information given to me was totally misleading as I was sent these devices until an engineer arrives in 2 weeks. When I couldn't connect to the Internet I was told that the router wasn't activated and none of my devices will connect to the hybred so far I give ee/bt 0 out of 10 for misleading me and 0 out of 10 for the equipment sent ..proberbly going to cancel altogether and find a provider who will not mislead me with wrong or bad information...not impressed
Reviewer
Reynolds
Location
Bleadon
Date
19/07/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Diabolical..without Internet a wk. Pillar to post booked appointments cancelled .. call bks not happening when confirmed. Absolute jokers. Illegally paying for a service I don't recieve? Stupidly in a contract for phone and broadband...
Reviewer
Barrie W
Location
Nottinghamshire
Date
26/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Disgusting service. Had an expensive mobile broadband deal with them. Device they supplied failed within a year. They twice accused me of getting the device from elsewhere, before offering a token apology, and an pathetic insult of compensation. They then admitted device they sold me was not supported by their network. Misled and lied to from the off. Never again
Reviewer
liam
Location
uk
Date
15/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
internet cuts out multiple times every day, absolute shocking company NEVER EVER GO WITH THESE MONEY GRABBING CLOWNS
Reviewer
Chloe
Location
Leeds
Date
13/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Charged over £50 a month, wifi dropped numerous times time during the day. Dropped everytime you would use social media in phone whilst watching tv streaming sites.
Even sat next to the router the wifi would drop or be slow.
Had to use mobile data everyday and to connect to laptop to wfh as it would never work.
EE said that this was normal wanted to charge £600 for us to leave contract, compromised to £300 which it’s still ridiculous for a service that never worked.
Reviewer
Sos
Location
London
Date
12/06/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have been with EE since the days of T-Mobile. But their customer service has become horrible. When you try to leave they treat you like an enemy. The worst service. I cancelled a broadband service within the fourteen day clearly stated on their website, but EE deliberately sent me an email asking me to pay a cancellation charge. A very appalling customer service. I don't advice any customer to sign up to EE. They are extremely negligent and unprofessional. Even after I had made a complaint over the phone they cancelled my complaint and sent me a bill again after a few days. Don't take risk with EE. Find another provider by all means. If this matter is not resolved I will inform as many customers as possible through social media to stay away from EE. I have been mistreated and my time has been wasted. I don't normally write reviews but I have no choice with EE. They can't resolve my complaint so I must come on social media to resolve it.
Reviewer
Kevin thompson
Location
Somerset
Date
28/05/2023
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
You don't read th reviews no body likes your lies you r not a Internet provider you take money off people 4 no service me I have no speed at all .022 you should be ashamed with yourself I'm out of ee now thank god give people the right to cancel your crappie & not charge us to leave before your crappie contract runs out your shops should tell the truth a bout signal strength I was told by teck 2 that I have no signal is because I live 1 mile from your mast on open ground no high. BUILDINGs in the way phone signal very week 1 bar or no bars sort this out or you will not survive no jobs who's Internet do you lot use I bet its not ee
Reviewer
Matthew
Location
Exeter
Date
28/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Zero stars for theire awful service, and -5 for their customer service. Save your self, dont go there.
Reviewer
Morcos
Location
Salford
Date
25/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolute rip off. They reduced the price for the plan I am currently on to 28 GBP. Strangely, they increased mine to 36.88 GBP. When I asked for a price match they refused saying you are in a contract. Instead of valuing their existing customers they rip them off. Avoid EE broadband. They will try to tie you in a contract and then they will rip you off
Reviewer
Jb
Location
Dartford
Date
14/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Awful. Connection always drops out, speeds always slow when on. Just avoid
Reviewer
Craig D
Location
TA12
Date
08/04/2023
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
BT had become too expensive; have them the chance to sharpen their pencil. BT offered EE as a better priced alternative (since learnt that BT will soon exit this market and be replaced by EE). New service live 4th April. 2 decent days. Rubbish ever since. EE arranged for an engineer to show 8/4 am. Sat in all morning (then all day). No show. Unable to tell me why no show or when they will arrive. Omni shambles
Reviewer
Imogen
Location
Morpeth
Date
26/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Shittest wifi ever. Having to re-set it every 10 minute. Can’t get through a 5 minute video without having to turn wifi on and off to get through a minute of it to do the same. I’m surprised with this as I’ve been a loyal customer for years through mobile with no problems with that, but for the wifi to be shit. Don’t invest
Reviewer
Jas
Location
Wolverhampton
Date
25/03/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed very slowly. Waste of money
Reviewer
Bridget Paterson
Location
Clydebank
Date
20/02/2023
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constant buffering and pausing
Trying to watch anything on TV is a total nightmare, changing provider, do not use EE, only thankful I don't work from home
Reviewer
Michael Cubbins
Location
BOLTON
Date
22/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
My broadband is slow and buffers and freezs on every thing you want watch paying for something you can't watch
Reviewer
Jeff Bell
Location
Scotland
Date
15/01/2023
Comments:
When renewing BT contract, thought BT and EE were one company. I mistakenly was sent an EE router. Got in touch with EE at least five times and was promised each time would resolve matter.Nothing happened and I got a bill for £50 which I did not owe. Made a complaint to EE who decided to put me in Debt Recovery which threatened my credit rating etc. Sent them info re Tracking from Post Office but still took weeks to resolve. Was resolved to my satisfaction. Am in mid seventies and treated like a thief. In short, keep away from this company
Reviewer
Moe
Location
Buckinghamshire
Date
11/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never been through such a vile experience as I have with EE broadband. Firstly they enroll you onto a 24 month package when you move home without knowing it. Secondly the internet did not work what so ever at the property. It keeps dropping in and out constantly, any hope of doing work from home is futile. Then after months of the persistent issues and showing them evidence of the drop outs they can not do anything. So naturally I opted out to leave for another provider, but they obviously won't release me of the contract without a crazy termination fee. (Forget about their 'policy' if the broadband doesn't work, you can cancel your contract for free). It was months of me on the phone to them, to the point I had to pay for an extra broadband service to work from home. They do not help you what so ever. Forget about trying the ombudsam service, they are paid by the internet companies, and will always side with them even when you have heaps of evidence. A word of warning to anyone considering EE. DON'T. IT HAS BEEN HELL. Started in February last year and is still going on now.
Reviewer
Craig
Location
Bradford
Date
03/01/2023
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Taking money from my account in a fraudulent basis
Reviewer
Kalom
Location
London
Date
02/12/2022
Comments:
Absoutly shit DO NOT BUY EE THEY WILL THROTTLE YOUR WIFI!!
I had to call ee 8 times and the engineers dont even fix anything they make it worse i get only 2.4mbps when i am supposed to be getting over 50 what a scam and saying i need to pay £200 to leave them absoulute joke mate shit internet all year round DONT GET
Reviewer
Simon
Location
Barnsley
Date
22/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
The speed is absolutely shocking paying for 30mg fiber highest I've had is 11 I cost you more to cancel than finish the contract,I can't even watch a football match on prime without it buffering or poor quality picture,avoid don't let this company tie you into a contract
Reviewer
Adrian
Location
Retford
Date
15/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Poor really poor left for a reason, wanted to be polite, but after 6 months of buffering paying £50 for a service they could have given to a customer who showed loyalty £21, errm me thinks no and let's get this out there service charges should not be happening, charging your customers for leaving come on ee your bigger than this or are you, are you that desperate for your customers to stay, maybe don't spend all your money on stupid adverts and focus on customers
Reviewer
Lee
Location
Manchester
Date
11/10/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
The customer service is tricky as only needed them once and was when my contact ended and price increased and they sorted that straight away with a new contact and adjusted my next bill with a reduction for the one month increase too.
Speed is always top end or sometimes higher than the estimate and it hardly ever disconnects. Stream in 4k all the time without issue.
Been with a few providers over the years including talk talk, sky, BT & virgin (avoid virgin at all costs!) and this is better than any of them.
Reviewer
Marius
Location
Edinburgh
Date
10/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Do not use EE. OVERCHARGING deceiving. Full of terms on conditions for their own favor and benefit. They its UK leading broadband but is full of lies. Choose any other and you will be better off than having EE
Reviewer
Baz
Location
Accrington
Date
03/10/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Expensive and overpriced from the start, £64 for 50gb a month mobile broadband. Device they supplied failed within a year. They accused me of having got it from a third part, and then admitted device they supplied wasn't properly supported by their network. Mis-sold, lied to, and then falsely accused. Disgusting service, and will never use them again
Reviewer
Dio
Location
Oxford
Date
08/09/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Speed randomly drops to zero, especially in evenings. Every time you call the customer service, they say that everything is fine. They know their service is scrap so of course there is nothing else they can do. Would not recommend
Reviewer
Becca cameron
Location
Scotland
Date
31/08/2022
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with EE for 3 years, finally took the plunge and I’m moving on to a different provider, after my contract ended I started getting charged £41 a month just for internets. I have the same issues as others with internet dropping out various times a day, sometimes having to reboot the router just to access the internet. Very slow connections in the early morning and late evening, I would avoid if you need fast internet or reliable internet. Only positive experience I have with EE is their customer service is always friendly and helpful.
Reviewer
Zelda
Location
West Midlands
Date
18/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish...connection is non-existent after 10pm. Spoken to EE on 4 occasions in 2 months. Engineer visited and it didn't last a week before l needed to phone again.Going to swop providers..they're not even cheap.
Reviewer
Cristina
Location
Chesterfield
Date
05/08/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Stuck in a 2 year contract... slowly coming to an end :)
Worst broadband service we've ever had.
First of all in our area you can barely get a stable 25-30MB/s connection. Second, is not at all reliable with random disconnections and router restarts throughout the day. Having to pay just over £30 for this is disgusting when we know as soon as Virgin is gonna be on the street the price is gonna drop massively due to competition. So, Monopoly at it's best. Virgin does stable 50MB/s down the road for just £21 a month.
I cannot wait the moment when I'm gonna ditch EE for something better, fairer and cheaper.
Reviewer
Tricia McLaughlin
Location
BELFAST
Date
04/08/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Super reliable broadband - customer service fabulous. Absolutely recommend this service.
Reviewer
Matthew
Location
Exeter
Date
26/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
They extend my contract without my permission. And now they try to charge me for leaving them. Also there are constant problems with connection to the internet, especially in evnings. If you gamer or work from home I strongly recomend you to stay away from this crap.
Btw. 1 star is too much for them
Reviewer
Dafydd
Location
Bridgend
Date
18/07/2022
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Very inconsistent at the best of times, wifi always drops throughout the day repeatedly and for long periods looking at other reviews other people have had similar experiences which proves this internet provider is awful if you’re looking to go to EE please avoid, would rather stick with Sky with a more expensive bill that actually was somewhat reliable. After having EE for the first month it wouldn't work at all thanks to their awful attempts at setting it up then making my family wait a ridiculous amount of time just to use it (around 3 weeks) there have been many internet providers i’ve used but EE has gotta be one of the worst!
Reviewer
Nazaha
Location
London
Date
11/07/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. Doesn’t work in any room. I have to use my mobile data in my house because my wifi is so bad. I don’t recommend at all.
Reviewer
Fred
Location
Skegness
Date
01/07/2022
Comments:
Never turn up on the day, keep putting there prices up through out you contract give you a good start price but at the end it’s cost you more go with someone that doesn’t keep putting there price up, when they put the price up they don’t give you the chance to opt out you have to stay to the end and pay more use a better provider
Reviewer
Lesley
Location
Cambridge
Date
14/06/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I am absolutely disgusted at the way the staff treated my 78 year old nanna and 80 year grandad. They where so confused as they didnt understand phone talk they where talked into two contract phones they only went in to have someone fix my nannas phone and after 3 hours they forced them into two contracts and even changing there landline making there bill nearly £100! My grandad went in four times because he didn't understand why his phone wouldn't work he then tried to cancel it and was told he had to call in which he has done now he has to turn his original phone off as he's received countless nasty texts and horrible phone calls DO NOT USE EE!
Reviewer
Tom
Location
Merthyr
Date
29/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
1.00 stars
Comments:
Speed is probably the only good thing about this broadband, which otherwise drops connection several times a day, often for hours at a time. I have now been terminated from my wfh job thanks to EE CONSTANTLY dropping my connection.
EE's awful customer service told us nothing was wrong. So they can happily continue to take all our money and provide NOTHING in return... How is this legal?!?
Please avoid EE!! You'll thank me later.
Reviewer
TOBI
Location
Croydon, Surrey
Date
20/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very slow and sluggish intenet. having to reset router multiple times. Best to avoid if you have other options
Reviewer
Duncan
Location
Southport
Date
20/05/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
Was once a good broadband service so renewed an 18 month contract. Speeds went from a reliable 38mb to a variable 0-20mb. Guaranteed speed was 19mb. Every time you call customer services you have a 2 hour on hold wait and half the time when you get through they hang up without saying a word. All they ever did was to reset my router which never worked and made me spend hours reconnecting every smart home device. Never got any money back for the guaranteed speed being below the minimum. When I got the email saying my contract was coming to an end I thought FINALLY and have just switched to BT..... Yes EE is BT but £10 a month cheaper and higher minimum speed. EE got the final kick in of course by charging me £13 for leaving the contract 5 days early..... NEVER EVER AGAIN. Broadband with BT is amazing so far I can even watch 4k stuff now while the kids are playing PlayStation online
Reviewer
Glenn urwin
Location
Ilford
Date
14/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Following a price increase I chose to change m package after more than three months,and many broken promises,and hour's of phone calls they were still unable to work out how to provide me with a service,as openreach were were unable to install fibre in my property. The final solution was a mini wifi, which didn't work,and technical support at ee were worse than useless,so I ended up without internet access
Reviewer
Nadia marson
Location
3 granary row, south road, saffron walden, cb113df
Date
10/04/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Unreliable service for 18 months. Don’t use.
Reviewer
Stewart
Location
Date
08/03/2022
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
Poor at night slow as a sloth and drops out a lot.
Reviewer
Ayane
Location
London
Date
05/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The TRASHIEST broadband I’ve ever seen in my life, ABSOLUTE SHIT you can’t even connect more than one device, even our bloody phone data is faster than EE even if I were to make an internet out of my 5 year old microwave is probably faster.Also the WORST customer service they literally don’t give 2 bullocks, we’ve called them multiple times and they just give us the same damn internet box again, even when I complain and say it does not connect to particular rooms within the house they blame it on us they’ve NEVER HELPED and so overpriced for what. DISTGUSTING broadband I don’t even know why they bothered to make such a CRAPPY broadband , I have no doubt that even my 3 year old niece could come up with something better.
-109999999000009 PLEASE SAVE YOURSELF FROM THIS BROADBAND
EE = Explosive Eshit
Reviewer
Mishjas
Location
Monmouth
Date
03/03/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE keep pushing up their prices and once you in their contact, they refuse to look at better deal. Their broadband is £13 more than most
Reviewer
Walter
Location
London
Date
28/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely diabolical. Painfully Pathetic speeds almost every day all day. A regular speed test on multiple sites shows an average of 0.17mbps down and 1.6mbps up which is slower than dial-up back in the 90's. How they can call this the "fastest 4G" in the UK is beyond belief. Simple sites like Google can take up to 2 full minutes to load, any kind of streaming/watching videos is next to impossible even at the lowest picture quality due to the constant buffering/pausing. Customer service is a laughing stock. Each time I've called to complain I get the same old excuse "restart your router", "the mast is down" blah blah blah. Always claiming there is no problems in my area but clearly there is.
It's just not worth it guys. They will lure you into a contract with the false promise of "great speeds" and "top quality service" and then once they have you tied in you will start to quickly experience problem after problem and they won't give two pennies about your service as long as they are grabbing your monthly payments. Save yourself the headache and look elsewhere.
Reviewer
TERENCE BURCHETT
Location
REDRUTH
Date
07/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have just arranged a switch to another provider. EE immediately tried intimidation to keep my custom. Received aggressive tactics from a female staff member and then a letter stating if I switched their would be added costs of £3.40. the next day that became £11! I hate being bullied by Office wallah's. I have CANCELLED my last
direct debit for the 22nd of February. Now you BASTARDS, you speak to me properly!
Reviewer
SJG
Location
Reading
Date
07/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful service. They jacked up the price within months of my signing a contract and on the occasions when I really needed reliable broadband, it was frustratingly slow and patchy.
Avoid EE broadband!
Reviewer
A
Location
London
Date
06/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
The internet never works! Terrible!! Not worth a single penny.
Reviewer
Charles
Location
Merthyr Tydfil
Date
03/02/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Connection goes down several times a day, often not returning for hours at a time. EE themselves are very unhelpful. It's been ongoing for months, and has gotten to the point where I've had to upgrade my phone contract (thankfully not with EE!) because I'm using so much data thanks to having to tether my phone because my EE broadband is ALWAYS DOWN!
Do yourself a favour, DO NOT sign up for broadband with EE! It is a nightmare.
Reviewer
Stephen Iddison
Location
Westcliff on sea, Essex.
Date
24/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Terrible connection issues continually for almost 14 months now. Continually cutting out with download speeds of a shocking 7.42mps as measured by BT speed test and upload speeds of 0.67mbps. Sick to my stomach of the EE spiel saying they are the best company yadda yadda, total rubbish! Post office Broadband provided a far more reliable service with consistant speeds of 17mbps for a single house which catered for around 4 devices with no trouble. I can only connect one with the EE contract and it is still cutting out. £20 a month for this so yes I am fuming!! They also guarantee at least 10mbps so they have fallen short of their own contractual promise! Aiming to take this further, such a rip off!
Reviewer
Corey
Location
Peterlee
Date
19/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Lol 6 times me wifi has gone down today n trying to say a can't leave ya lieing nowt wrong with ya internet here new router lol so close to just cancel my direct debit waste of space ee or shit don't go with them had this problem 2 month now everyday goes down 6 times a day had 4 bt openreach people out and 3 routers
Reviewer
Sergiu
Location
Northampton
Date
18/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst company ever. Don't even think to have a broadband from them. Even contract terms are draconic.
Reviewer
Alistair Liddle
Location
The Fylde
Date
17/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I'm paying £35 per month for high speed broadband and the best speed I could get using Ookla was 47mps upload and 18mps download. I can't get through to customer service and after being with EE for quite some time it's now time to go, I'm out of contract so that's it. Absolutely appalling company!!
Reviewer
Joshua Parkes
Location
Northern Ireland
Date
13/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful customer service and support.
When our phone line was taken over in error either by a mistake by EE or another ISP EE did everything in its power to profit from the situation.
We told EE we were in no contact with other ISPs and that we did not want them to cancel our broadband contract. EE charged us an early cancellation fee anyway.
We asked for a refund on the fee since EE cancelled the contract without our consent. EE told us they would only refund the early cancellation fee if we signed a new longer and more expensive contract.
We offered to take out a contract for the duration of months remaining on the original contract at the same price we were paying before but EE would only amend the price. They would not accept a shorter contract than 24 months.
EE were also effectively holding our phone number ransom unless we signed their new contract since they would offer no support for getting the landline number we had for 25+ years back unless we signed their new 24 month contract.
We cut our losses after spending days on the phone with EE and we ended up having to go to ombudsman to get the early cancellation fee money back.
Reviewer
Osama Taher
Location
London
Date
10/01/2022
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
To be honest, this is the second year using EE broadband, I am surprise that there are people suffering from EE internet service, I face some problems in the first couple of months, since that everything is ok, my bill is the same for 1 year and half now. I want to find another internet provider because EE is expensive I think maybe I will find best offer.
Reviewer
daniel badman
Location
hastings
Date
10/01/2022
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
best isp bar nun in my opinun had bad openrech line for over 3 years with 3 difrant isp's nun could get openrech to fix it but thought i'd give ee a shot as my sister had them and they sorted a fault on her line quickly well within a mounth and openrech saying they could see no fault a lovely lady did a video call with me and my dsl droped when i was on the call she run a line test and found a bad cabel 450 meters away from me she then got openrech to replace it and have had no drop outs since ee got there after 3 others isp's failed top work !!!
i do use my own mesh network for wifi i recomend tp-link deccos
Reviewer
Chris
Location
Reading
Date
06/01/2022
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
DON'T DO IT - dont be tempted. EE are the worst provider ever and have terrible customer services. you cannot contact them unless you also have a mobile with them. Staff are rude and don't do anything they promise. still spamming me with texts after 18 months despite me asking to opt out through various channels. please chose someone else, litterally anyone else.
Reviewer
Penelope
Location
Newent Gloucestershire
Date
30/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
We have had fault, after fault after fault, with intermittent issues. We have reported them, but as they say they can't find the fault, they will not do anything.
When faults have been found, we where promised cash back on our bill, to ring up to be told they had no proof of faults on their system.
We have left them, as we couldn't watch on our smart TV without buffering, our kids can't access in their rooms, just dropping out two or three times an hour.
The customer service is appalling, they will say anything to shut you up.
Honestly don't bother.
Reviewer
Mariela
Location
N15 6UE
Date
21/12/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Sorry but it's terrible. The customer service seems its making an effort, but we spend often days without Internet, the speed is terrible and they would not let us terminate the contract. Just awful waste of our money. Thanks
Reviewer
Jack
Location
Stoke
Date
24/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Asked Plusnet to add a new router to our house such that we'd have two separate wi-fi's. They said that was fine but proceeded to unplug our existing WiFi and not supply us with a new one. When they finally did supply us with one WiFi it was unreliable and overall very poor. Awful.
Reviewer
Andie Woo
Location
Mk
Date
18/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Have spent 8 hours with dodgy connection. I qm paying £35.50 for a really poor service. There has to be better providers out there
Reviewer
M
Location
Shropshire
Date
16/11/2021
Ratings
Reliability
1.00 stars
Comments:
Pathetic speed, dlm capped it at 7.79 just after renewing contract. Was getting 14 before, sync speeds stuck for months. Nobody will sort it. Ee say it's open reach that set profile and openreach engineer says it's isp. One side is lying and I know line is capable of twice the speed so no I don't rate them.
Reviewer
scott
Location
Aberdeen
Date
11/11/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
do not get EE wifi it will drop in and out all the time not even worth the money
Reviewer
Ythgirw
Location
South Somerset
Date
05/11/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Quite simply the worst broadband provider I have had in 20 years, and that is comparing to services that were operating 20 years ago. Constant multiple drops per day - no internet. Get disconnected from Teams/Zoom calls, can't watch TV since it is all network stuff these days. This is 2021 people, I feel like I live in the dark ages with EE as my provider. I actually think I could do a better job. And before you ask, it is not my cables in the house, I have had them checked and EE sent an engineer to sort it and they couldn't find the problem. I have switched routers and the problem remains. I didn't have these problems in this house with either BT or Sky Broadband although I wouldn't recommend Sky either. Just simply useless and I'm not sure how they can hold me to my contract when they are not providing what they promised - reliable speeds that don't drop out every day.
Reviewer
A Pannu
Location
Kingston upon thames
Date
19/10/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Pathetic speeds, poor support. Basically the product is poor- hence the customer support team has nothing to help with - hence hiring or deviating
Reviewer
Gemini
Location
South Wales
Date
23/09/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
I pay for super fast fibre of around 80mps,I get 50 or sometimes lower, useless
Reviewer
james Saks
Location
sw19 3aa
Date
21/09/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have never received such bad service in my life, I was given a slot to transfer my EE broadband today from 1-6pm which, we waited at the vacant empty apartment and no one showed or even called, the guy then arrived at 6.45 after we waited 5 hours for him and we had left the vacant apartment at 6.30. The Engineer that arrived was rude and obnoxious implying it was our fault for not waiting longer and has now cancelled our session which we booked in 2 weeks ago, due to his incompetence and inefficiency. My partner and I are looking at canceling both our cell phone contracts and broadband. Disgusting service and behavior!
Reviewer
Tom B
Location
London
Date
11/08/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking service. They advertise 1mbps upload speeds and when they turn out to not exist (given the upload is basically non-existant) they say it's not a promise.
Terrible company, don't sign a contract with them.
Reviewer
Barry Mostran
Location
Devon
Date
30/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Average between 0.80 and 2.45mb slow beyond believe have received better service on Caribbean Islands disgusting
Reviewer
Alice Walker
Location
London
Date
16/07/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were persuaded to change to EE as it would have saved us money from our previous provider for the same service. The router was tiny and the signal was absolutely terrible. They also wouldn’t let us leave our contract so we had to get a new provider to pay out our contract. I can’t stress how bad the internet was.
Reviewer
Mevin
Location
Orpington
Date
22/06/2021
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Comments:
Ee as a company don't look after their customers as I have been with them nearly 14 years as it was orange before.Trying to cut off all my contracts with them as I got three mobiles contacts and one line rental plus the broadband.
Reviewer
James Buchanan
Location
TRURO
Date
20/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Moved here six months ago and had constant problems, apparently the line to this community is ancient and needs replacing so our speeds are rubbish and very inconsistent download speed often crashes and our neighbours told by BT that we will have to fund a new cable ourselves, so what are we paying line rental for ? a knackered old cable shared by several houses.
Reviewer
Kyle
Location
Leicestershire
Date
18/06/2021
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Iv been with talk talk, sky and Plusnet and I got to say EE is far better! Iv been with them over a year now and iv not had one issue, it's always been fast and never drops out! I will be staying with then in the future 100%
Reviewer
Derek
Location
Nottingham
Date
09/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
2.00 stars
Comments:
They just like the limit your expectations until you feel this is all you deserve.
Reviewer
Serena
Location
Watford
Date
07/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Think we must have paid the few ‘customers’ who have provided a good review on here or they are written by their own staff or something. My experience as most others - dreadful. Switched from BT - No router turned up leaving me without any broadband for 2 weeks as they don’t have any way of sending the equipment faster than 2nd class Royal Mail - I am not joking - ee do not use any courier or even 1st class post - not even when they have royally screwed up your order - you have been warned - and if you complain the response is extremely nonchalant- oh well these things happen I think were the exact words and compensation is a £15 credit for the next bill of the service they have failed to provide. This is a true a true story I had to make special arrangements with my place of work to go into the offices which were closed increasing my risk of contracting covid because ee can’t pay for a courier
Reviewer
Jos
Location
Cardiff
Date
01/06/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
Reviewer
Tim
Location
Wroughton
Date
31/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Rubbish service.
EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
Reviewer
Laura
Location
Cambridge
Date
21/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If you want a nervous breakdown, choose EE.
The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
Reviewer
Anthony Robinson
Location
Kingston upon Thames
Date
04/05/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Comments:
I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
Reviewer
Adam Khan
Location
Dewsbury
Date
30/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
Reviewer
Tonin Paluca
Location
Preston
Date
14/04/2021
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Useless broadband and when I decided to change the home broadband provider got extra charges.
Best way is to avoid EE.
Reviewer
Michael
Location
London
Date
31/03/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst internet ever, very slow keep disconnecting, completely rubbish
Reviewer
iacmkkkiwo
Location
zpddvkcvxx
Date
24/02/2021
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
4.00 stars
Comments:
Muchas gracias. ?Como puedo iniciar sesion?
Reviewer
Alistair Bratten
Location
Portstewart
Date
09/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Has got worse over last few years, aslso rang customer services twice and was left on hold both times
Reviewer
Paul Friedman
Location
PAISLEY
Date
05/02/2021
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Abolutely dire,cannot load facebook,all photos -eg newspapers are pixelled or blank. Takes about 7 minutes to get google homepage. Cancelled contract!
Reviewer
Annmarie Alao
Location
London
Date
28/01/2021
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Very unreliable broadband. Very slow and WiFi keeps dropping out. EE have told us that as far as they are concerned it is fine so it must be a fault our end. No further “help” given.
However, after 5 days without internet we tried BTFON pay as you go. Brilliant speed. No loss of WiFi signal, even in the attic. Therefore definitely not our end!
Goodbye EE. We are off to greener pastures with better WiFi. Such a shame because your mobile phone service is great.
Reviewer
Miranda
Location
Cardiff
Date
25/01/2021
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
THINK CAREFULLY BEFORE YOU SIGN UP. Always had good service from EE on mobile phone so decided to go with them for broadband and landline. Complained about interference on landline and broadband interruptions several times a day and 10 days later after no contact I ring them again to be told that they have made an appointment for the next day - well no-one told me and the member of staff on that occasion was very pleasant and helpful and promised to ring back with confirmed new appointment. Later have a message from a different member of staff advising that the engineers had been unable to access the property due to snow and ice - a lie, the milkman, the postman and I, a mere woman driver, had been in and out several times. Engineer said he rang but line blocked to unknow numbers (true) but left no message. This member of staff then proceed to treat me in the most condescending manner telling me to alter the settings to make my phone more available and that I should call back in a few days to make a new appointment when the weather improves 'because you know my dear, they have large vans' She is obviously unaware that I drive a 7.5 ton lorry in good weather or bad. She was unaware of my conversation some two hours previously with a different member of staff. Whilst she was polite her lack of up to date knowledge and her condescending manner are unacceptable and the service the same. Time for a change.
Reviewer
DC
Location
Langport
Date
20/01/2021
Ratings
Satisfaction
3.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
I recently switched my FTTC line from Plusnet (with the Plus addon) to EE. EE sent a new router so I decided to try it in place of my Asus AC68U router. The broadband speed improved immediately from about 19MBps to about 23Mbps. But the reliability has gone down. I have had several interruptions, and large downloads sometimes take forever or fail. The WiFi range of the EE router is also not as good as the AC68U.
Reviewer
Ben Greaves
Location
Barnsley
Date
17/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
Reviewer
Oscar Humphrey
Location
Billingshurst
Date
16/01/2021
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE WiFi is the shittest WiFi I have ever fucking experienced. EE if u see this sort your fucking shit out u dirty scummy company your WiFi is slower than a ducking dead slug you stupid cunts.
Reviewer
Gareth
Location
South Wales
Date
05/01/2021
Ratings
Satisfaction
3.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Overall Broadband speed is ok but I sometimes lose signal if I'm in the kitchen or bathroom. My biggest gripe however is the lies that they tell you. I was told that there wouldn't be a deposit as I'm already with EE which is why I chose them in the first place so imagine my shock when my first bill went out and it was £73! That was after having my broadband up and running after for only 3 days with the month before being without it working as the work hadnt been done on any of the days it was supposed to be done. I also set up for my bill to go out on the 8th of each month so I know I have the money to pay it which is why they set it up for the 5th instead
Reviewer
kushal
Location
London
Date
21/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I was moving from SE London to Aylesbury. It is a new built area so EE does not provide broadband in that area of Aylesbury as Openreach doesn't serve the property.
I could not find the property in Openreach's broadband availability checker hence, asked them to raise this with Openreach, they said they will
investigate internally, there was complete silence from them for the next few days. Every time I called them, they kept asking me for the new address I was moving to. I told them it should be
on your file because you are investigating this. They said it's not on their file, there is no mention of the address on the system and their notes but the back end team has it.
I could not understand how it was not on their file
when they were actually investigating this. I used to work for an ISP and I know how the system works,
finally I had to raise a complint with them and they agreed to raise with Openreach. In a couple of days they got back to me saying
they cannot supply broadband at the property. Had they raised this with Openreach on day one all this drama could have been avoided.
I am trying to highlight the fact their members of staff are lacking good customer service skills, also when a customer tells them they are moving to
a particular property the address should be entered on the system and the customer should not have to repeat the address like a broken tape recorder.
Very poor customer service.
Reviewer
Nathan
Location
S Wales
Date
07/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Poor ‘max’ fibre broadband. You really don’t get what you pay for. Mediocre broadband speed littered with frequent router failures and total service failures.
Reviewer
Jess
Location
Coventry
Date
02/12/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
3.00 stars
Comments:
Over-priced, incredibly slow and EE teams that are very difficult to pin down what is happening / why it's terrible. When I asked to leave they all said that they understand why and they are surprised at how long I have stayed given how terrible it is. Even leaving - they have made it so difficult - my new provider will do it / i should have done it - here is a bill for last month even though you thought you'd left etc. Good news when you're really messed around they offer you a £15 voucher towards a bill that you don't think you should be paying anyway!
Reviewer
Shannon
Location
Durham
Date
18/11/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Changed over to ee as wanted a cheaper broadband (mine had gone up £20!) I mentioned it while in a recent shop and the man told me I could get a good deal because my phone was with ee.
Worst internet I have had. Constantly loading, move away from the router and it’s easier for me to use my phone on data and actually turn the wi-fi off.
Would not recommend at all
Reviewer
Jimbob
Location
Rural staffordshire
Date
09/11/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Been with EE for 3yrs - needed wifi calling and no mobile reception where we are. 3-5mb download speed, poor, but typical for area. Everything was fine until I got a fault on the line, and again and again and again. The Customer services are very polite but utterly powerless to correct faults. 10+ weeks without phone and internet whilst trying to self isolate. I've had legal threats from organisations I who money too on top of financial stress of not being able to work online or manage any of my financial affairs. EE response - we are not obliged to pay compensation so we won't. EE are not a serious business - just sharks. Super quick to take your money, but no intention to actually provide a service. Ofcom needs to pull its finger out and FORCE these zombie businesses to behave like a serious essential utility provider or put them out of business.
Reviewer
Tamlyn
Location
Braintree
Date
28/10/2020
Comments:
Terrible experience with this underhanded company. I realised a couple of years ago that we were completely over paying for the broadband speed we had from them. Called them up to cancel and they managed to sell me a new discounted 18 month deal. After 3 months they put the price up when it was supposed to be fixed for 18 months. Then at the end of the 18 months they start charging nearly double the agreed rate and wait for you to notice! Taking advantage of the fact that people are busy these days and not always paying attention to the companies ready to steal your hard earned cash from right under your nose. Disgusting way to treat loyal customers! I shall be seeing if I can take this up with a consumer watchdog or similar.
Reviewer
Tin Can
Location
Wales
Date
25/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
If I could give negative stars, I would.
Being with EE is like pulling teeth. It's like a full time job except you have to pay them. In short - it's excruciating.
Speed is atrocious. Router drops connection at almost the exact same time every day. Sometimes it stays down for days. Customer support says nothing is wrong. Well, they're wrong.
Of course, they're more than happy to keep taking our money, even though they provide no service whatsoever, other than an obnoxious flashing yellow light.
If I could eradicate one thing from this earth, it would be EE. They are toxic. Do yourself a favour and avoid them. Avoid a lifetime of hardship and stress. It just isn't worth it.
Reviewer
Stephen
Location
Churwell
Date
18/10/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
In a word, SXXT.
Reviewer
Skeleratis
Location
.
Date
17/10/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
I thought Post Office was bad but EE's taken it to the next mile of bad.
With Post Office, the internet would be inconsistent but EE it stays on apart from when it restarts but I've noticed my room is a Wifi Blackspot so a couple of weeks ago restarted toe router to try to eradicate the blackspot. Unless Argos and YouTube were down simultaneously, my room has just today returned to being a Wifi Blackspot. At least whenever the Post Office wifi was working, it would work in my room but I've had a blackspot in my room occur after the 14 day period. The first time i restarted it fixed. i thought this happened again when i was on discord and messages weren't reading, turns out the channel i was on got deleted. today youtube would buffer and argos wasn't refreshing so i had to turn off my ipad wifi and was like Oh bother, here we go with my room now being officially classed as a wifi blackspot again.
Reviewer
Luke
Location
Hampshire
Date
15/10/2020
Ratings
Customer Service
2.00 stars
Comments:
We’ve been waiting for the broadband to be connected since the end of August. After numerous calls, engineer appointments that never happened, it was raised to the head office after an official complaint was sent to EE. I had a call back today (7th week since we ordered it) to be told that this order is not going through because it got stuck SOMEWHERE and needs to be cancelled and that the new order will be placed today, HOPEFULLY connected in 2 weeks.. Team on the phone is well trained to sound nice, just about it. I wish I came across these reviews before..
Reviewer
Soppy
Location
Wiltshire
Date
07/09/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
I can't give a star rating for broadband speed and reliability as I didn't get that far.
Promised that they would try to get me fibre and would call me if there was a problem.
No call, cancelled my current service and I've had to use mobile data to get internet.
No apology or acceptance or responsibility for leaving me with no broadband despite complaints. Avoid at all costs.
Reviewer
Craig
Location
Shotts
Date
02/09/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switched from bt to EE as it was supposed to be an easy switch, unplug and plug the other router in, I'm now left with 5 days no internet as they cant figure out what's wrong, cant review much else. Not to happy about it as im working from home and need it.
Reviewer
Dan
Location
Glasgow
Date
28/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Simply the best provider I've used; I only get 30Mbs at my address, but that was enough for 3 people to hammer it throughout the lockdown. It has never crashed once
Reviewer
John
Location
Bury
Date
17/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Comments:
They’ll set up a broadband appointment with you two weeks in advance at the earliest, you’ll take off work to be home for the setup, then they will no-call/no-show, then they won’t do anything to fix it besides call the next day with another list of appointments you will have to take even more work off for :)
Reviewer
Patrick Dent
Location
Norfolk
Date
16/08/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I think most of the clowns on here live in a parallel universe!
I have nothing but praise for EE. My broadband has always been fine but the customer service is such that if I did encounter an issue and let's face it s..t happens then I'm confident that it would be sorted in a timely manner.
All I can say is that if you speak to people in a courteous manner then you'll get a better response than if you go off on one.
Ring any bells ????
Reviewer
V
Location
Boston
Date
16/08/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband ever if you do gaming or you need connection for work, just DONT CHOSE EE. without the reason on some of the days its keep turning off every 5mins. some times speed sucks... switched 4 months ago and now i regret my decision..
Reviewer
Lloyd
Location
Stevenage
Date
05/08/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Shit, frankly. The router can't be bothered to stay connected and our upload speed is 0.4mbps (lmfao). Avoid.
Reviewer
Warren Young
Location
Aylesbury
Date
28/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Been with EE for over 3 years for internet, I started on a basic £17pm package on an 18 month contract. My speeds were/are abysmal, topping out at 15mbps on a good day but this was manageable. Once my contract was up, I started to pay £22pm on a rolling contract (OK, I guess new customer deals not applicable for me anymore) that's fine. Forward to January 2020, without informing me at all, my monthly price had shot up to £32pm.... For 10mbps! The problem with this is not only am I paying fibre optic prices for low speeds, but they didn't even tell me. Currently, its July 2020 and I have over £100 of debt on my account! I explained it to them but they seemed disinterested. I set up a payment plan to clear the balance. However, immediately after getting off the phone to them, I realised my speeds had been restricted to less than 1mbps (pretty much unusable) I called them up to discuss this and they said there was nothing they could do. Believe me when I say: Never trust this provider. They will over charge, increase bills without telling you and restrict your already weak Internet service. I don't know how they continue to get customers with this business model. Absolutely the worst ISP I've ever had contact with, avoid at all costs. They will rip you off, especially once you are a loyal customer. I'm pretty disgusted with them and I'm writing this on as many review websites as possible so more people are aware of their scams. Beware!
Reviewer
John
Location
London
Date
28/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Probably the worst isp in the history of humanity.
They will take your money, sell your details on to third parties, and in return... nothing. You want to connect to the internet? Tough. This is EE, an internet service provider that does not provide internet service. Just a stupid box with a flashing yellow light. How this is legal I do not know...
Reviewer
eebad
Location
wales
Date
28/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Connection just drops randomly, usually at night when we need to use it most. EE of course say there's absolutely nothing wrong, sometimes they'll send us a new router which doesn't help, because the problem is obviously on their end.
I honestly cannot comprehend the stupidity of these people, though it feels more like malice at this point.
If you are reading this, AVOID EE!!
I repeat - AVOID EE!
They are the worst isp in the entire world. I'm barely 25, yet I'm already turning grey because these people are stressing me out so much. Daylight robbery. These people are nothing short of criminals.
To summarise: EE are the worst isp in the world. Avoid them like the plague.
Reviewer
Bex
Location
croft
Date
24/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
So slow and constant buffering. Have to constantly reset the box to get wifi to work. Ignored by customer service
Reviewer
Lee
Location
Cheshire
Date
22/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
We were promised a smooth change over by EE. It did not go to plan. They blamed Open Reach for the problem. When I spoke to 4 different customer service reps about their promise, I was either brushed off or spoken to very rudely. If you are thinking of going with EE dont bother. I literally just received a text from them to say they will provide an uodate in 5 days time, no need to call them! Really disgusting.
Reviewer
Lee
Location
Ponteland
Date
22/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely terrible. When you test the broadspeed, the readings are usually quite good, but they are not backed up by the actual experience.
The connections drop randomly and stop in the middle of something. Some websites simply become unaccessible for a few seconds to a few mins and then reconnect. Totally unreliable. Really regreted signing with EE for broadband.
Reviewer
Nathan
Location
Not disclosed
Date
18/07/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Only had this broadband provider for about 2 weeks but I have had good experiences with them so far! We chose them because they kept on calling us about switching to them and persuading us. We initially said that we’d wait around until September to decide whether we would stay with Post Office or move to EE, but because Post Office has been intermittent and lockdown and everything, along with the inability to play Roblox properly, we made the decision to switch in June and not in September.
I like that it’s faster, much more faster than PO who I’ve had to use for years.
Minimal drops of connection occurred from the broadband end. Only two so far from the router’s end and they happened on the first day (it was the first day so it’s understandable)!
It does drop a little bit in some apps but I just close them out of the app switcher and open them up again and it works fine! Might be the iPad but I do not know.
Not intermittent yet but it’s still early days. I would recommend this lot for your broadband but I wouldn’t recommend Post Office! I’m glad that mum chose this broadband!
Reviewer
Julian
Location
Hailsham
Date
17/07/2020
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Not the best as I have never recieved the speed I am paying for. Been told it will be looked into but as of late nothing has changed.
Reviewer
Joss Prest
Location
Wallsend
Date
16/07/2020
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Wireless connections are throttled can't even reach 1 Mb and I'm paying for the 2nd highest tier (top tier not available in my location). The customer service is generally nice but do not purchase this broadband as it a bad quality product. Suggest NOW TV as a provider as its far superior. (I have personally only experience 2 providers)
Reviewer
M Hancock
Location
Saffron walden
Date
14/07/2020
Ratings
Satisfaction
5.00 stars
Comments:
Good company to deal with twice had a problem it was sorted within days
Reviewer
John B
Location
London
Date
13/07/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't use EE broadband. They provide 13Mbps download while Plusnet managed 34Mbps (same technology, also part of BT). They don't believe you when you complain, close tickets without consultation (I'm on #4 for same problem), send out engineers (#4 tomorrow) who confirm the problem, then close the ticket because "its fine our end" and play parse the parcel. Tickets can't be reopened, tickets aren't tied to master tickets, and you get content free "your bill can seen on our website" emails and texts every month.
I'm going to persue this for all my 2 year contract, by which time I expect to know every Openreach engineer in SE London.
Reviewer
Les M
Location
Gatwick
Date
03/07/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Everything excellent, service, speed, connection in all rooms etc etc.. My only comment is I pay £28.50 Fibre plus broadband..at end of contract it goes up to £44.50
Cheaper price only for new customers, however at least they told me about price hike unlike previous company 'Sky' who just billed at higher rate without warnings..
Reviewer
Simon
Location
Worcester
Date
02/07/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Called to enquire about renewal options.
Excellent professional service and realistic, honest advice given. Renewed on the same plan for 18 months.
While on the call the person I spoke to picked up (from the diagnostic information they had access to) there was a potential issue which, when correlated with EE engineers was confirmed as a potential line fault. Issue reported to BT Openreach. I had noticed that my Broadband had been acting up and so problem solved.
Very pleased.
Reviewer
John B
Location
UK
Date
30/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
4.00 stars
Comments:
EE send you pointless "your bill is ready on our website" messages by email and SMS each month, and you can't stop them.
I have a speed problem, and its been a huge struggle getting through to second line support. You feel they don't believe you "Its working our end, ticket closed"
Reviewer
henri
Location
london
Date
29/06/2020
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
so my dad payed double on his old router because ee messed up so the gave us an upgrade which was the super fibre optic
since i got it i have had frame drops in my favourite games, i cant connect to my friend minecraft world and when my dad called them they said everything was fine and it was just a temporary blip in the system, the apparantly been going on for a year now
dont fall for their deals they will rip you off
my old wifi was better and it wasnt even fibre optic
Reviewer
graham
Location
chatham
Date
24/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
customer service is about the best thing on EE. you will be contacting them many times so just as well.. if numerous phone calls and engineer visits from the fastest UK provider are your thing ... these are your guys
Reviewer
Mark Broadhurst
Location
Stockport
Date
23/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely fuckin shit.
Reviewer
graham
Location
chatham
Date
20/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
been coming on and off for the last 2 weeks ..2 engineers sent out but can't solve the problem..customer service try to help but that's not what I pay for
Reviewer
Dani
Location
Leeds
Date
20/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I wish I read those reviews 4 months ago! Got EE broadband in February and here were are not even at the end of June, I’ve called to cancel and I’m not even mad about that cancellation fee. For me to no longer have this broadband, I’ll gladly pay! Working from Home had been hell with this quality broadband and I owe SKY an apology for moving! I never had any issues with SKY but since my phone was with EE, they totally bamboozled me with their deal offers whilst they had me on the phone! Lord, never again! If you ever call a company about one thing and they try to sell you another whilst they got you on, DROP THE CALL
Reviewer
Richard
Location
Rickmansworth
Date
18/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Contracted EE after rubbish time with Virgin Media - out of the frying pan into the fire!! Garbage service - garbage support, garbage product - and no real desire to fix. I’ll be ditching their mobile ASAP as I don’t wish to be associated with such rubbish! STAY AWAY FROM EE!
Reviewer
Mr paul smith
Location
Yorkshire
Date
16/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
From connection to day 12 I had to call ee about having no wifi in my house , I had to call 5 times in 12 days . Day 13 I cancelled my contract. It was a joke start to finish. Customer services is the worst ever. Be warned.
Reviewer
Nick G
Location
Wirral
Date
14/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Avoid EE broadband. Worst WiFi I’ve ever had. Constantly drops connection even to devices in the next room from the router. Parents also have EE broadband in a different area and they’ve had exactly the same experience.
Reviewer
Argy
Location
Cwmbran
Date
12/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
3.00 stars
Comments:
Be aware when signing up all inclusive calls do not include mobile calls, you have to choose another option to include mobiles. Found this out at my cost on first bill. Customer service is good and changed but in this day and age why aren't mobiles included I guess a good way to squeeze even more out of customers. Broadband is reliable and quick.
Reviewer
Jj
Location
Date
10/06/2020
Comments:
Absolutely shocking. Avoid!! Cuts all the bloody time, internet only works in the room where the actual modem is..
Reviewer
Kiran
Location
kent
Date
05/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE is a joke with no integrity and no customer service and support.
I have been with the EE since 2018 and I renewed my contract paying £30/mnth in February as I was told I will be getting 47-71 Mb/s estimated download speed range. And that is what I got exactly for 2 weeks and then it dropped down to 28-30 Mb/s.
I gave them a call and the guy who spoke to me told me they will send an engineer to look for any outside connection faults. And if the problem didn't get fixed and if the service did not work as expected then I can terminate my agreement without any charge. When I asked him if I have to be at home, I was told I don't really have to be there as it was an outside job. After a couple of days, I got a message saying there wasn't any fault.
I thought the service will get better so, I waited. But there were no changes and I decided to cancel my agreement and move to a different provider.
I got this letter saying I will have to pay the termination charge of £158.07. Now as I had the right to cancel the agreement as discussed, I gave them a call to clear things. Sounds crazy, I had to talk with 5 different staffs and I had to be on the phone for more than 2 hrs just to talk on this matter and get things clear.
The lady I spoke to in first place told me THE ENGINEER WAS NOT ABLE TO BE THERE BECAUSE OF CURRENT COVID SITUATION and was trying to help me out. The line was kept on hold but after a while, the line cut off. I waited for 5-10 mins hoping I will get a callback. Nothing came.
I gave them a call again and spoke to this guy and mentioned him the same thing again. Guess what, the line got cut off.
I had to call them again and this guy, the third person I spoke to told me I have to pay the charge because THE ENGINEER WAS THERE AND THERE WAS NO FAULT WITH THE CONNECTION.
Now, WHO SHOULD I BELIEVE TO???????????????????????????????????? the lady I spoke to in first place or this guy.And guess what, I told him they are saying me different things. As soon as I mentioned to him that, he transferred the call to another staff from the technical section.
Now, this lady told me because of this current situation they need at least 90 days to fix the problem and I am not allowing them to do that and that is why I have to pay the charge. I tried to explain to her but then she transferred the call to her manager. Now, the manager told me the engineer did come to my property and I DIDNOT GIVE HIM AN OPPORTUNITY TO GO INSIDE MY HOUSE TO RECTIFY THE FAULTS. Also, they expect a call from me if the service is not working properly.
My question is how many times do I have to ring them and tell them about the same thing again and again. Also, EE usually put you on hold for long and they transfer your call from one staff to another having you explaining the same thing again.
As you can see people are saying different things just to make me pay that charge. There is no big issue with paying the charge but since they are lying and making things up, that is clearly a lie. Can say, that is a fraud. This manager told me this is how they do the job. But I say that is how they rob the customers. I am ready to go forward with legal terms as I cannot stand it. After this, I am never going back with EE even though they give me free service and I would not recommend anyone if you are a person with the principal and you don't want to get robbed.
Reviewer
Ashleigh
Location
Oldham
Date
03/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Constantly cuts out and should not take 30 minutes to watch a 10 minute video. When we have tried to call and resolve the issue, we just get told that there is nothing wrong. Disgraceful.
Reviewer
Martin
Location
Wales
Date
02/06/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Router doesn't stay connected for more than half an hour max, the majority of time it's down. I honestly don't know what I'm paying for since EE don't provide any actual service other than a stupid annoying yellow light. Customer service told us it's because the router is too close to other electronic devices, when it isn't. It's got its own corner of the room.
So if you want to pay £35 a month plus line rental for a blinking yellow light then go ahead, but you won't get anything more out of it.
I've been with EE for years, unfortunately they're my only option in this backwards, remote area. The routers never last more than a few months without ceasing to work, but at least they replace them for free.
I just want to go online, to use the internet like everyone else, but as long as I'm stuck with EE I don't see that happening anytime soon :(
Reviewer
Stacey
Location
Livingston
Date
02/06/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
3.00 stars
Reliability
5.00 stars
Comments:
I was stuck with sky broadband for 18 months then got my EE broadband then that contract ended both broadband are the same speed but i was always having problems with sky internet cutting out when I was online gaming but I dont have that with EE so I'm pretty happy
Reviewer
Chandni
Location
Birmingham
Date
25/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I don’t know about other people but Iv always had good customer service, even when my internet had stopped working. EE gave me free data when I had no internet for three days. Iv had an EE engineer come out and very honestly said that, fibre internet isn’t in my area and not to get it if an EE sales person rings me to upgrade. I can’t fault EE, yes they are expensive but I would never go with virgin or sky or BT, as their customer service is terrible. Doesn’t make sense if BT took over EE, why does EE internet work fine in my area, but BT internet doesn’t. Very strange.
Reviewer
Matthews
Location
Crowborough
Date
24/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
3.00 stars
Comments:
Only got service 4 days ago .basic package .but speed the same as my BT fibre was .
Reviewer
Jus
Location
London
Date
23/05/2020
Ratings
Customer Service
3.00 stars
Comments:
EE broadband is absolutely terrible. You won’t even get half of the average speed they state on their websites. Even when you complain about this all they do is ask you to reset you modem which doesn’t do anything.
Reviewer
David
Location
Halifax
Date
16/05/2020
Comments:
Please don't bother yourself using this broadband very poor customer service staffs are full of lies I regret signing for their contract.No signal at all you cannot even use a single phone and you pay them.Not reliable at all.
Reviewer
Ashleigh
Location
Oldham
Date
14/05/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Connected with no Internet access multiple times per day, sometimes for up to 2 hours but apparently there is nothing wrong with it. Absolutely sick of EE.
Reviewer
Mo
Location
Croydon
Date
12/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
EE treat their loyal customers, who have been with them for decades, unfairly. They charge them way more then new customers.
Last time I upgraded my broadband into Fibre broadband after having lowest speed. I agreed to pay £27 monthly by direct debit.
It has improved for a short time and got even worse after that.
Moreover, I was charged £32 per months.
This month I found out that I was charged £41 with no notifications or whatsoever. Very disgusted by this!!!
Can’t wait to leave EE!!!!!!
Reviewer
Karen
Location
London
Date
09/05/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don’t even bother using EE Broadband. Every time I try to use the internet, it will either just not work or it will work momentarily and suddenly crash. After speaking to customer service, they said that the problem would be solved. It worked fine for a few hours and then the problems only started to occur again. The broadband is also not worth the price as the speed of the packages they offer for the price they do is not a good deal; and I regret signing the contract. If I knew the broadband would offer so many issues, I wouldn’t have even considered EE as a potential option.
Reviewer
Kathy
Location
Evesham
Date
05/05/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Contract due for renewal soon so I phoned EE. Someone answered immediately. Negotiated a good price. Very helpful.
Reviewer
Tobias
Location
Maidenhead
Date
15/04/2020
Ratings
Satisfaction
2.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Don't waste your time. The only good bit is customer service. At the start it was good but they don't seem to care about keeping you interested because the quality drops quick.
Reviewer
Dnl
Location
Glasgow
Date
10/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
4 stars because Toni at EE was genuinely trying to help. Unfortunately, her determination was not matched by the service. If the broadband connection lasts more than an hour, it must be while I'm asleep or not looking. Changing to another supplier and it really cannot happen soon enough. If you are thinking about moving to EE...don't
Reviewer
Hannah
Location
London
Date
04/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
WORST WIFI EVER!
Do not do it to yourself. Even when I am the ONLY person as home and I am RIGHT next to the router, it still does not work.
Reviewer
Inigo
Location
Edinburgh
Date
01/04/2020
Ratings
Satisfaction
1.00 stars
Customer Service
4.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Since we got this broadband I have at most had 5 mb/s. My parents are paying for a plan where we should at least have 20 mb/s. A few weeks ago before the lockdown in Edinburgh, a man came to try and fix it, he was nice but did nothing to improve our wifi. And just yesterday another man came (but couldn’t come into our house because of coronavirus) and did absolutely nothing to help. In fact my internet has slowed down even more, down to 0.4 mb/s. That is terrible!!! My parents for some reason don’t want to change broadband but this is the worst internet I’ve had in my life. As good as McDonalds wifi.
Reviewer
Anthony
Location
Hazeloak Road
Date
27/03/2020
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
2.00 stars
Reliability
3.00 stars
Comments:
Could be a whole lot better
Reviewer
Dallas
Location
South East London
Date
25/03/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Switching to EE broadband has been one of the worst decisions I have ever made. I have been a long-standing mobile customer so it seemed a 'no brainer' to switch, taking into account the advertised speeds and the addition of 5 Gb of data to my mobile account each month, which is great because you will chew through that in the first few days each month when you don't even bother trying to connect your mobile to the broadband when at home. The speeds are awful (getting well less than 1 Mbps consistently), it keeps dropping out and it doesn't each more than about 6-7 m from the router. Avoid like the plague. Just do not bother.
Reviewer
farhan ahmad
Location
78 dickens road
Date
25/03/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absolutely excellent speeds i definitely recommend the fibre plus broadband if you have loads of devices connected to the wifi at the same time on the first day i recieved speeds of 50mbps
Reviewer
ANDREW GOLDSMITH
Location
CUMBRIA
Date
24/03/2020
Ratings
Satisfaction
3.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
KEEPS DROPPING OUT ESPECIALLY IN EVENINGS
Reviewer
John Pearce
Location
Paddock Wood Tonbridge
Date
06/03/2020
Ratings
Satisfaction
4.00 stars
Customer Service
4.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Moved over last June to fibre due to poor internet speeds but staying with EE who were my provider. Initially received for a couple of months speeds of 28mb but this has slowly dwindled down to 23 to 25mb max and service can often be eratic. Not that happy but tied in for 18 months.
Reviewer
greeelis
Location
Shrewsbury
Date
05/03/2020
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Remote village so strength could be better. Overall, mostly satisfied.
Reviewer
Karen
Location
Co durham
Date
28/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
This is an initial review as line has only gone live this morning.
I had a chat I store with very helpful member of staff. Signed up, I've had emails and texts informing me of progress and when equipment would turn up. Everything happened when I was advised it would be.
Switchover day the old router was flashing, just unplugged that and plugged EE one in. There is a handy plastic tab on the side you can remove with the password and other info on, such a good idea.
Had no problems at all while experience has been seemless. Speed is 2mbps slower but likely to increase to 28 where it was when it's settled.
I used Call Centre once to ask if I'd need to contact Vodafone, that call was answered quickly and I was told they'd handle everything and they have.
So far very happy.
Reviewer
Steve
Location
Doncaster
Date
23/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I am writing this as a balancing exercise, reviews are often biased towards negatives as those experiencing poor service feel the need to share their issues whereas those experiencing a quality service just take it for granted (the service is just as it should be) and make no comment.
My own personal experience of EE has been good speeds and very reliable.
Customer service though rarely used has been prompt and efficient.
A recent fault resulted in crackling on the phone and seriously reduced broadband speed.
This was correctly identified as a fault on the local loop and passed by EE to Openreach for a home visit.
It was resolved in a few days, the fault being located as a bad joint on the outside of the house where the underground service cable had been extended to continue to the master socket.
The only other issue I have had in my years with them was a loss of internet for 2 days, but that affected multiple ISPs across most of northern England and wasn't under their control.
Reviewer
Abdelhakim ouabdesselam
Location
12 chamberlain close
Date
20/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely disappointing and robbery, I did a transfer of my ee broadband since 03/01/2020 since then today is 20/02/2020 my hub keep rebooting and not working, it turns on for 1 and 2 hours and then stop working for 5 hours and more (no internet) I and my wife called several time to get somebody to fix the problem 3 times we didn’t got an engineer the 4th time we booked an engineer from 8 to 1 pm he came at 8am i was sleeping due after work I was so knackered i couldn’t hear the phone then I did it yesterday and was confirmed with text message yet nobody came it’s 12:50 pm, the think which making me crazy is that to get service it takes you ages and nothing is done but when is about payment we never delay them it easier for them to take money but not to do a good service, this February i was struggling with internet (ee broadband) it was sooooo bad suddenly I found a text message telling me that my bill is ready to pay it which is amount of £31.50 that so silly and not good for this brand at all and if you want to stop the contract they gonna 100% telling me you need to pay an amount bla bla ..... I’m just tired pffffffff
Reviewer
Andrew Jackson
Location
Llangollen
Date
07/02/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
I switched in January from BT to EE didn't want to as BT has always been reliable but having got EE at 1/2 price the decision was taken out of my hands but cannot say a bad word about EE as the service is as good and speed is slightly faster (2-3 mbps)so would highly recommend EE from my experience to date
Reviewer
Sam
Location
Nottingham
Date
01/02/2020
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Very poor internet. There guaranteed speed checks are also a scam. They go off the speed going into the router NOT what speeds you get. Was promised 30 and I'm lucky to get 20. Router is shockingly bad. 3 bed house and I cant get signal upstairs. Internet drops out randomly, was told by EE that it was the fastest in the are, also not true as next door has double the speed.
Reviewer
david cox
Location
west midlands
Date
29/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
was a very good company until BT got their hands on it.
BEWARE if you are considering a fixed price contact with them, their current contract give them the right to increase your by CPI. so much for a " fixed price contract"
Reviewer
Gary Willis
Location
Lyme Regis
Date
28/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Big mistake switching to EE. Great talk from sales person on ease of switching, speed of service - even gave me a personal email address if I had any problems. Needless to say all rubbish. EE take over the line then all goes dead - no phone, no BB and very poor contradictory response from EE. AVOID THEM USELESS
Reviewer
Darryl C
Location
Suffolk
Date
23/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Poor service and NO parental controls in place to protect children instead wanting you to MICRO manage each device. DO NOT BUY I you want to protect your children’s online safety as they are not interested in helping and direct you to Norton who on doubt they have a nice relationship with for year 2 sales that you have to have to continue the service whilst in contract or your children can watch any online content they want online via WI Fi.
Reviewer
Michelle s
Location
Argyll
Date
22/01/2020
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Just moved house and ee have added 50gb to my mobile data whilst I'm waiting for my broadband to be connected. Excellent service
Reviewer
Craig
Location
North Wales
Date
14/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
No idea where to start, intermittent failures for almost 4 months. Closed incidents without agreement that problem was solved, no call backs when promised. No response to complaints. With so much shocking service they offered £30 compensation ( only when pushed). I’ve accepted yet still waiting an update. Will leave as soon as I can get the release current contract.
Reviewer
Tomas
Location
NEW MILTON
Date
12/01/2020
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Internet really bad. My wife by mistake continue after first 12 months. I need find way to cancel this broadband. First 3 months was really bad,no internet or was slow. Later they send new router, we had internet 50% time but was slow. Now after my wife renew , we have internet about 12 hours from 24 and 5 days from 7.really disappointed. Yes it's cheap but not worth. As I need use more my mobile internet so basically not saving money but loosi g.
Reviewer
Inam
Location
Bolton
Date
08/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I regret the decision of switching to EE.They are the worst broadband provider you can ever find.Pathetic service.Broadband speed would always fluctuate,Signals used to drop frequently.I have been calling customer services again and again, but all they would do were the remote checks.Eventually i had to switch to Sky and life has been easy since.I wouldn't recommend EE to whoever is planning to join them.
Reviewer
MIchael
Location
London
Date
05/01/2020
Comments:
totally rubbish, slow and disconnect so often, avoid this cra*
Reviewer
Tony
Location
Manchester
Date
04/01/2020
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
After being with we broadband 4 days before my contract was to end they cut me off as they never took my payment out of my bank on 15th december 2019 for a year of service always had trouble with EE with my payment date and promise internet speed if that how they treat loyal customers I won't be renewing my service with them on 8th jan 2020 FACT
Reviewer
Jim Mander
Location
Cannock
Date
30/12/2019
Ratings
Satisfaction
5.00 stars
Customer Service
4.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Been with EE now for a few months, After leaving BT , Very pleased with the Broadband,
Reviewer
Ian Nimmo
Location
alva
Date
29/12/2019
Ratings
Satisfaction
3.00 stars
Customer Service
3.00 stars
Speed
3.00 stars
Reliability
3.00 stars
Comments:
Television box is so slow
Reviewer
R.L.
Location
Scarborough
Date
20/12/2019
Ratings
Satisfaction
2.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
REGRET!!!!
Reviewer
Anthony
Location
London
Date
20/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
What a pathetic service for a top price they charge. Can't wait to swich to ANY other provider. Speed is rarely over 10mb's in the evenings somewhere between 2 and 4, 5 means you're in luck! Netflix struggles most of times, good luck streaming from two devices! Had virgin before thought they were crap, these one is much-much worse. Do your research properly and never buy what they promise! Once you're hooked there is 18 months to unhook. You've been warned!
Reviewer
Damon
Location
Kent
Date
07/12/2019
Ratings
Customer Service
2.00 stars
Comments:
We were promised that the package we were going for would support the amount of people on the internet at one time, which was incorrect.
Then when we check to see what plans are avaliable for that little bit extra we find out that the ones they're offering us were not avaliable within our area in the first place.
calling them up for them to feed the same automated script answers to which low and behold do nothing but cause more issues.
In the last 4 months we've had nothing but issues, internet outages, phone line downs, broadband shutting down completely to the point of having to have them send a new router out because the one we got had faults to have the one we have now giving the same faults.
Spending for 50 download / 50 upload and can't even manage over 1 upload and 20 download lmao.
Reviewer
Ham
Location
Luton
Date
06/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Oh man signed up to 18 months. Worse decision I have ever made. Avoid this provider. Poor poor service. BT were much better.
Reviewer
Tom
Location
Downham Market
Date
05/12/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
These clowns offered one of the best speeds and TV packages at the time. The ee TV never worked even tho its just digital free veiw with 4 or 5 extra channels. The WiFi router was always losing connection at least 3 times a week. The speed of the WiFi struggled to stream videos from my phone to my or from amazon prime to top it all off after we have swapped to a better provider we have had a very rude letter demanding there rubbish router and TV box back (wouldn't of minded a nice letter asking) bunch of *****
Reviewer
Lee
Location
Bridlington
Date
24/11/2019
Ratings
Satisfaction
2.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
1.00 stars
Comments:
Internet cut out 6/7 times daily, rang up multiple times and they upgraded me for an extra £1 per month, everything was great for 3 months and now the exact same thing is happening again, have been told we will have to pay an early termination fee for leaving even though they can't fix the problem
Reviewer
Tony B
Location
Wells
Date
22/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
leased line, no control over service and have to ask BT nicely if they can resolve the problem - cheaper but ***** unless you are on a budget and do not want streaming, internet, wifi or any service
Reviewer
Tony B
Location
Wells
Date
15/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
leased line, i should have known better.
lured in with the offer of a decent speed - i would be better off throwing rubber cocks at flying pigeons
it drops off more times than the wife has a fucking headache - mind you i have seen tractor tyre marks on my lawn and i think Denzil the farmer from Stogursey has been plowing her fields.
Service is ok if you want no on demand or use broadband in the evening - otherwise stick to BT for a decent service....ass monkies at EE have not got a scooby doo as they are only leasing the line and get throttled in high demand or remote areas
Reviewer
Kelly
Location
Wiltshire
Date
10/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Absolutely shocking. Cuts out every 10 mins, send an engineer twice who 'cannot find a fault'. Told that it will settle down, has been 4 months and still doesn't work properly. Customer advisor says it's probably because I'm trying to download too many things at once which is not the case. Would highly recommend using someone else.
Reviewer
Sarah
Location
South West London
Date
09/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Awful. Cuts out several times an evening, slow to load and am cut off every month due to 'no data' - with service resuming a couple of days later. Contract is up in February and I'll be leaving them.
Reviewer
Kathleen Lucken
Location
Orpington
Date
09/11/2019
Ratings
Satisfaction
3.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
4.00 stars
Comments:
I contacted customer services as the engineer had not turned up on the day he should have. I spoke to Laura, who was very understanding and professional. She sorted out a new appointment for me and even called that evening to check that the work was done and I was satisfied. Well done Laura, you turned the situation around and you are an asset to EE.
Reviewer
Sheni
Location
Kingston
Date
07/11/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
wow - can't believe what an incompetent company this is. No-one has any idea what they are doing!! 1 month paying and still no connection!! Sending out engineers without letting us know so we're unable to meet with them. Wasting my time every day. Never knowing whats going on...i'm done.
Reviewer
r
Location
EC1
Date
28/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
1.00 stars
Comments:
Frequent dropouts.
Reviewer
Jenni
Location
WESTON-SUPER-MARE
Date
28/10/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Reported buffering problem Customer service very helpful & arranged for Openreach to visit as they said I had a problem near my home. They came & checked the whole of my house & said they would come back. Customer service called to ask how they had done & they booked a call out for following day - stayed in whole day & NO ONE came from OPENREACH - no phone call to apologise for not turning up & no call back from EE. I think they just want you to go away !!!!
Reviewer
maaisak
Location
witney
Date
18/10/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Unfortunately so far not good. Only decent speed is when connected directly to the router, no connection upstairs, not sure what to do now, stuck with them for another 16 months
Reviewer
Louise
Location
Ingleby Barwick
Date
17/10/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Can’t fault EE. Extremely helpful and honest staff. It does exactly what I asked for. Tv and WiFi and mobile. Fantastic price
Reviewer
Brendan
Location
London
Date
18/09/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Compared to BT, I am so glad I switched. When my BT renewal came up, BT was so unhelpful, would not move on price and would only offer 18 months rather than a 1 year contract I was on. I asked the BT adviser what the early termination would be and she said it was another department and could not say, and would only know how much if and when I ended the contract. This was just stupid, she could not tell me the T&Cs she is asking me to sign... terrible. Most ask for about 40-50% of the full contract, so no wonder they are all pushing people to longer term contracts.
Decided I needed to change even though it is a monopoly all back by BT OpenReach's infrastructure , and BT own several of the other providers anyhow.
Called EE and they have been nothing but helpful and honest. Said they have been improving their call centres to keep & win customers, since you need to differentiate when the product is the same, and it shows. The speed is a bit lower (55Mb) than my BT connection (70Mb) but had a long chat with them and believe it will be resolved once line settles down (been just 2 days). The other provided will need to up their game and focus on customer service, EE's is very good so far and not dodge my many questions.
Reviewer
adam
Location
Northampton
Date
29/08/2019
Ratings
Customer Service
3.00 stars
Comments:
always cuts out for long periods and takes ages to do anything, just did speed test and got 0.26mb/s download and 0.11mb/s upload speeds all for over 30 pound a month ...complete rip
Reviewer
FIlipe
Location
London
Date
28/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
I have a really bad experience with EE broadband. I am 6 months contract already and I still need to call every single day to the EE call centre for their make my broadband work. My broadband does not work in the mornings and evenings. I do not recommend to anyone.
Reviewer
Poorsaint
Location
Bolton
Date
28/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worst broadband i have ever experienced. Being I loyal EE mobile user, I decided to try their broadband.Apart from getting 5Gb data boost, theres nothing positive to it.It keeps disconnecting and the speed is terrible at night time.If you are thinking of getting their broadband, please don't. you will regret the decision.
Reviewer
SBW
Location
Halifax
Date
25/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Speed is terrible atm, very hit and miss and constant dragging, freezing and crashing from eight o' clock at night onwards, after a smooth period of no problems for over a year. It costs a small fortune as well. I'd leave but have read so many horror stories about how complicated switching is and how mafia-esque phone companies can get about it. I haven't used EE customer services so cannot comment on that (I just put 3/5 because it's midway/neutral) but the service overall is unreliable and frustrating.
Reviewer
Susan wilkinson
Location
West Yorkshire
Date
19/08/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
Worse every home broadband. If your thinking of getting DONT. It constantly goes off .not reliable
Reviewer
Michael E
Location
Oxford
Date
17/08/2019
Ratings
Satisfaction
2.00 stars
Customer Service
1.00 stars
Speed
3.00 stars
Reliability
1.00 stars
Comments:
Overall EE is a company that usually lets you down when you need customer service whether it is about intermittent broadband service or equipment (e.g. cable) that they are meant to deliver but doesn't arrive or even looking into a bill query.
Reviewer
John Cameron
Location
Glasgow
Date
31/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Absolutely no problem with EE Broadband - paid for speed up-to 17mb, actual speed is over 21!
Reviewer
David Ridley
Location
Lancashire
Date
29/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
4.00 stars
Reliability
5.00 stars
Comments:
Very good service( thanks Amy) reliable broadband, reasonable speed and much, much cheaper than BT.
Reviewer
John
Location
Honing
Date
29/07/2019
Ratings
Satisfaction
5.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
5.00 stars
Comments:
Changed to EE fibre as soon as it was available (more than a year ago). Always at advertised speed and 100% reliable.
Reviewer
charles best
Location
stockton on tees
Date
04/07/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
1.00 stars
Reliability
1.00 stars
Comments:
cut me of for no reason at all joined sky and they keep sending letters asking for £11 21 saying they have disconnect my services and close my account and giving me 30 days to pay this amount before they take further action to recover the outstanding debt wich may include referring my account to a dept collector I wrote a letter back to them saying they had already disconnected my internet and landline saying when I rang them that someone with a different phone number had canceled my contract with and ask me to set another contract up with them and said it would take 14 days but they would reconnect me within 7 days I canceled the contract the next day and joined sky in theory they ee still owe me money because I was paid up every month sky router is far better than ee and the only time I had any thing to do with ee was by phone or email sky sent me all the contract papers and in my eyes a far better the ee who are a bunch of crooks
Reviewer
Emma
Location
Manchester
Date
31/05/2019
Ratings
Satisfaction
2.00 stars
Customer Service
3.00 stars
Speed
2.00 stars
Reliability
2.00 stars
Comments:
Constant problems with speed , really slow. Sometimes the WiFi doesn’t work for a full day which is really annoying & it came to a point where everybody in the house was just using their mobile data.
Reviewer
Harry
Location
Kirkintilloch
Date
26/05/2019
Ratings
Satisfaction
1.00 stars
Customer Service
3.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Constant issues with speed and quality through contract. Trying to get through to customer service is like pulling teeth. The speed never came near what was advertised and we had very few weekends where we weren't throttled, again - not what was advertised. Avoid.
Reviewer
GwernT
Location
Caernarfon
Date
29/04/2019
Ratings
Satisfaction
4.00 stars
Customer Service
5.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Switched over from very reliable Sky ISDN, because of the 10GB mobile data offer. Took over 2 weeks to settle down - constant dropouts/speed issues etc. Infuriating, compared to top providers. But a month on, the speed is constantly 20 mbps (advertised as 13),and the router/modem seems to have a better range than the cheapo Sky box. Seems a good bargain for £21 (so far). Haven't had to talk to customer support, as yet.
Reviewer
Caron Richardson
Location
Greater Manchester
Date
24/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
1.00 stars
Speed
5.00 stars
Reliability
4.00 stars
Comments:
Initially my contact was for a complaint relating to one of their authorised online sellers called Metrophone. When I tried contacting them their telephone number was not in use, so I tried cancelling the purchase. Eventually I was in contact with a guy called Daniel in the exec team at EE, and credit where it is due, he was brilliant. I was so impressed I decided to take out my broadband with them, but I told him I had read some bad reviews about waiting time for equipment and connection. He sent me a mobile Internet device with data FREE of charge for the interim peroid. Four months later, Daniel had left the business and EE have used the direct debit set up for my mobile phone and taken £45 for the FREE device (my mobile phone contract was £14 per month)! I struggled to get my money back and I am now in deadlock. The exec team have passed me from pillar to post! One of the team actually made threats towards me, suggesting that if I don't agree to their resolution suggestions, they will revoke the resolution deal from the original complaint back in December! Absolutely appalled at the handling of THEIR mistake! Be warned .... they cannot be trusted with access to your bank account! The bank did get the £45 back, but I would not pay anything by direct debit to this company ever again!
Reviewer
Mark Taylor
Location
Horbling
Date
22/04/2019
Ratings
Satisfaction
1.00 stars
Customer Service
2.00 stars
Speed
1.00 stars
Reliability
2.00 stars
Comments:
Dry poor broadband speed, I suspect due to a poor landline connection to the hub.
Comments: