Vodafone Broadband Reviews

Reviewer

Mark

Location

London

Date

29/12/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

It is everything you will ever need in a broadband. Fast internet, no lagging. I love Vodafone.

Reviewer

Gya Kamfjord

Location

Burton Pidsea

Date

12/12/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I’ve rang and rang and been on the phone for 3 hours, and I still have wifi connection for about 1/2 hour a day. The rest is on 5G, which is very good I must admit. Just sad that I’m paying so much a month for a little box in corner that is nothing more than an ornament.

Reviewer

Dave Ren

Location

Halifax

Date

24/11/2025

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Sercice ok until I needed to contact regarding registration of the app. Robo not recognising anything asking for details and cutting me off whilst I was inputing them. passed onto a supposed human who after half an hour sent me details to sign in which were not recogonised, then just at the end cut off and told there was a service fault. 50 minutes of frustration trying to sign in and no furtherforward. Will remember this bad treatment at renewal time!

Reviewer

HC

Location

Glasgow

Date

19/11/2025

Ratings

Satisfaction

3.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Disastrous customer service, can't read emails or reply in writing. Insisting on phoning me at an hours notice and expecting me to answer although I am working. No planning, no accountability and the speed issues I have here are not resolved. Was fine for a couple of years, and fine if you have a stable connection but you'd be as well negotiating with a dead hedgehog than try and speak to these customer service reps.

Reviewer

Kristi

Location

Stirling

Date

11/11/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

New router put in . Drilled through wall to put wires through. WiFi goes down even if a wire is lightly touched. Phoned Vodafone and got a very friendly customer service agent who tried to fix it remotely. It didn’t work. So he booked an engineer to come out to my property the next day. Between 9am - 1pm. I waited in half the day and nobody showed up. Terrible service. Stay clear!

Reviewer

Joe

Location

Brighton

Date

03/11/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Appalling service and unreliable broadband I’ve had an awful experience with Vodafone broadband. The connection has been intermittent for months, and despite multiple Openreach engineer visits, the issue has never been resolved. Trying to get help has been just as frustrating. I was passed between five different online chat agents before anyone even understood what the problem was. The online chat system is painfully inefficient and deliberately difficult to use, clearly designed to stop customers from getting proper support. After months of poor service, constant dropouts, and wasted time, I’ve had to switch providers just to get a reliable internet connection. Vodafone has been the worst broadband experience I’ve ever had — unreliable, unhelpful, and extremely disappointing.

Reviewer

David Kewley

Location

Barrow-in-Furness

Date

10/09/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

I bought Vodafone broadband online on 05/08/2025. They said an engineer would come and install it on 10/09/2025. No engineer turned up so I went to the Vodafone shop, they said there was no record of any booking.

Reviewer

ANTHONY WILLIAMS

Location

Newport

Date

21/07/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

My BB with VF was never that good. At the end of the contract, I left. I paid my dues and switched to PlusNet which is far better. I then received an email from VF demanding payment for this month's BB and if I didn't, they would either 'slow down' or 'cut off' my BB. I was confused as i didn't have a BB for them to 'slow down' or 'cut off'. I ignored the email. About 10 days later I received another email stating that VF collection's team would consider legal action if I didn't pay. I phoned VF which was a waste of time. I was told to pay or else, even though I explained I didn't have a contract with them. I decided that I would make a formal complaint with a view to taking legal action against VF.It then emerged that there had been a mistake on their behalf. I didn't owe them any money as I had paid in advance when taking the contract out. If I had paid the money when asked for I would have lost it. I won't go anywhere near VF again

Reviewer

Anna

Location

England

Date

07/07/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Absolutely terrible they never fully activated our WiFi and it has been going on and off since we were with them. They promised us it would be activated but have kept postponing it now would have been 2 whole weeks without WiFi and they haven't offered anything and after numerous phoncalls we apparently never had an account and they can't do anything. Customer service also terrible they actually lied about giving money to us. Absolutely disgusting would recommend not getting with Vodafone

Reviewer

A C Burrell

Location

Wisbech

Date

05/07/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Have had 76mbps Vodafone Broadband for a couple of years and it has been pretty reliable until recently when my router was not behaving as it should. Vodafone support updated the firmware over the wire and this is where my problems began. After the update the WiFi frequencies were all merged under one SSiD this then caused issues with controlling some devices on the network and making some apps run really slowly. I tried in vain to get back to support but the awful BOT ToBi just took me round in circles. I eventually raised a complaint via email and after nearly three weeks the response has been less than dynamic. No one person seems to own the issue and you just get passed around different team members. All it needed was a replacement router to be sent instead the sent me a WiFi extender to attach to my already faulty router. It turns out that the splitting of frequencies has been removed from some products and from the app (even though support insisted the option was there). In contrast a friend had an issue with their TalkTalk router this week and a replacement arrived next day by DPD. Come on Vodafone get our act together....

Reviewer

Iftikhar ali

Location

Huddersfield

Date

19/06/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

Got broadband on higher price increasing from 29 to 35 during conrtact, than my previous provider virgion which was going to charge further higher from 26 poumds.during cooling off period with vodaphone, came a cross "toob"who was £25/m and no increase druring contract. The price and signal strengh was much better than vodaphone. But vodaphone is tricking me to get leving fee which firstly said £0 and no £304 tricking me that i cancelled during cooling off than some one requested after cooling of time so cancellation request during cooling off was disregarded due to some alien's requst. It is so stressful, giving stress and duping customers who want to leave. Still wrestling with them, will update what happens.No one is listening on phone properly,could not find email to send communication, i receive emails with no reply subjects. please discourage such company to exist.

Reviewer

Bobby Charriot

Location

Saddleworth

Date

13/06/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

Speed is ok for the broadband connection itself, but wifi router is poor. Basically a very cheap piece of kit, in a very clunky box, that could easily be about 1/3rd the size. Or maybe they could put better components in it? But big problem is reliability, it just drops out far too often. it actually faults that need engineer visits, and neighbours with same FTTP connection are all fine when we are down, so it’s just issues with vodafone kit. Whether it’s their network, or simply the poor router they give you, not good enough really. I’ll be moving when my contract ends..

Reviewer

Hughie Parr

Location

Preston

Date

23/05/2025

Ratings

Satisfaction

2.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

On 19th May Tuesday Openreach came and removed copper wire replaced with a fibre wire and fibre Vodafone broadband router However since that date despite endless Vodafone calls they have still not activated the broadband router The contract is utterly despairing and for a major company would put me off using this appalling service We can't find out why the router is not yet activated Been a Vodafone customer many years with two accounts now looking elsewhere

Reviewer

Patrick Owens

Location

Derry

Date

12/04/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Easily the worst customer service experience I have ever received. I believed I was upgrading when I changed from Sky Broadband to Vodafone, but I was wrong!! contacted Vodafone technical support as I have older smart devices in my home which can only connect to 2.4GHz channels. I spent over 2 hours on the phone over when I was finally advised that they knew what the issue was and they would get it addressed and to contact them in a week to 10days. I gave them 2 weeks and contacted the technical support team again, only to be advised that the issue could not be addressed as there was no way of splitting the 2.4GHz and 5GHz channels. I then contacted customer support about cancelling my contract, to return to my old provider, only to be told that I was outside my 14 day cooling off period and would be charged £168.42 to cancel, despite me raising the issues within this time period. Absolutely disgusted.

Reviewer

P

Location

Manchester

Date

10/04/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

My broadband should be activated yesterday but it still doesn't work (after 2 days). Very poor customer service, they are useless. I'll cancel the order and get back to BT.

Reviewer

Gregory

Location

Birmingham

Date

28/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I value my broadband provider because the customer service is good and it suits my needs of a fast broadband provider

Reviewer

Oldchap

Location

Southampton

Date

28/03/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

The broadband package I have says up to 940 Mbps and guarantee around 455 Mbps. Even on WIFI I now get 650Mbps and the ethernet cable always seems to show over 900 Mbps everytime I have checked it. So very satisfactory. It is Fibre to home of course.

Reviewer

Mark Henderson

Location

Prudhoe

Date

26/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I foolishly renewed my contract with Vodafone broadband after promises of new booster and improved service, this was not the case Vodafone seem to blame the customer for problems at every turn and disbelieve me when I state that the speed is in single figures; the broadband regularly drops out and the wifi signal is now worse with the super 6 booster. I would not recommend Vodafone and I will be moving to another supplier once my contract nears its end

Reviewer

Austin

Location

Brighton

Date

24/03/2025

Ratings

Satisfaction

3.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Good service, however I was surprised by the lack of transparency on their price rises within a minimum contract term. Not a very helpful practice as the price rises were not clearly signaled in their sales material.

Reviewer

Connie

Location

London

Date

20/03/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Avoid Vodafone unless you want your internet to drop every 10 minutes- sometimes 30 seconds. Their call centres are useless and will make you repeat steps every since time.

Vodafone Home Broadband Reviews