Key takeaways: toob
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toob broadband offers
toob is currently available in select locations across the UK and operates through its own network and CityFibre.
Locations served include parts of Bedfordshire, Derbyshire, Dorset, East Sussex and Suffolk.
Deals are available on either a 24-month or 12-month contract. Although, the best value comes from the longer contract lengths.
There are five full fibre broadband packages available. All come with symmetrical upload and download speeds and free installation:
- home150 – Average speeds of 150Mb
- home300 – Average speeds of 300Mb
- home600 – Average speeds of 600Mb
- home900 – Average speeds of 900Mb
- home2300 – Average speeds of 2.3Gb
For a real-life example, here's how long it would take to download Paddington in Peru in HD (1080p), using each package.
| toob Package | Download Time |
|---|---|
| home150 | 5 minutes 16 seconds |
| home300 | 2 minutes 38 seconds |
| home600 | 1 minute 19 seconds |
| home900 | 52 seconds |
| home2300 | 21 seconds |
For an extra £6 a month (12-month contract) you can sign up to toob's Complete Wi-Fi service. This provides you with a mesh extender unit to ensure you have a minimum download speed of 35Mb in every room of your home (excluding out-buildings and gardens).
If you can't achieve full coverage, you may be able to end your contract early without paying early termination fees.
What router do you get with toob?
New customers signing up for a toob package (or existing customers upgrading to home2300) will receive a Wi-Fi 7-enabled, dual-band Linksys Pinnacle 2.0 router.
This device comes with an “instant privacy” button, so you can make sure new devices can’t join and nobody can piggyback off your connection.
Does toob offer home phone packages?
No, toob doesn’t offer bundled phone and broadband packages. Instead, it recommends signing up to VoIP partner, Phonely. This allows you to sign up to a digital landline from under £10 per month, although you should note this comes with a lengthy 18-month contract.
Other VoIP services our available. We have more information on VoIP calls in our ‘Digital Voice’ guide.
Compare Broadband + Phone Deals
Does toob offer broadband and TV bundles?
No, toob doesn’t offer TV bundles. If you want access to premium channels, you’ll need a separate TV service, like NOW TV.
Compare Broadband + TV Bundles
Is toob available on a social tariff?
toob essentials is a £15 a month social tariff that offers 50Mb full fibre speeds – ideal for basic browsing and streaming.
It’s an option for new or existing customers receiving either of these government benefits:
- Universal Credit
- Pension Credit
- Jobseeker’s Allowance
- Employment and Support Allowance
- Income Support
To check your eligibility, you’ll need to call the toob customer service team on 02392 065558.
For more help, read our guide to social tariffs and cheaper broadband deals for people on benefits.
Will toob raise its prices mid-contract?
Like many other broadband providers, toob raises its prices annually.
Expect to pay +£2 more each month, every April.
Confused about price rises and why you need to pay more each year? Read our guide to broadband price increases.
Alternatively, you can always dodge these annoying price hikes altogether and look for a provider with fixed price deals.
toob: pros and cons
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FAQs about toob
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Which network does toob use?
toob uses a mix of its own broadband network, but also serves some homes using the CityFibre network.
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Can I get toob in my area?
You can check the availability of toob in your area by entering your postcode into Broadband Genie’s deals checker. Once you’ve added your address, you’ll only see toob deals if you have access to its network at home.
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Do you need a landline with toob broadband?
No. All toob deals are full fibre and don’t use a traditional landline.
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How long are toob contracts?
toob deals are available on a 24 or 12-month contract, although a rolling monthly contract is also available, with speeds up to 900Mb.
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Are there any upfront costs with toob?
All toob deals come with free installation and no upfront costs.
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Can I get a static IP with toob?
Yes, toob offers an IPv4 static IP address to all packages. This costs an extra £8 per month, and this add-on is on a separate rolling monthly contract.
Existing customers should call 023 9206 5558 to add this service to their current package.
How to switch to toob
It couldn’t be easier to switch to toob. The One Touch Switch system means you won’t have to cancel your current provider - toob will manage the process for you.
You can start your move by finding out if toob is available at your address with our handy deals checker.
For more tips on changing broadband providers, visit our guide: ‘how to switch broadband and get a better deal’.