Should you renew or switch?
Staying with Vodafone seems easy: no engineer visit, no downtime, and no hassle. But Vodafone rarely matches the big incentives offered to new customers.
Most households save more by:
- switching to another broadband provider
- taking advantage of new-customer reward cards
- moving to a faster package that still costs less each month.
If you prefer to stay put, Vodafone may offer you a speed upgrade. You may also be able to renegotiate a lower monthly cost if you get in touch.
If you don’t renew or switch after your contract ends, your monthly price will likely go up.
Quick Summary
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Vodafone existing customer deal options
Renew your current package
You keep the same broadband speed and setup
Benefits: simple, no service changes
Drawbacks: you lose out on savings and may end up paying more than you should.
Upgrade to a faster package
- Vodafone Fibre 1 customers can often upgrade to Fibre 2
- Vodafone Fibre 2 customers may upgrade to full fibre deals where available
- Speed: 67Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£25 per month
£28.50 from 1st April 2027
£32 from 1st April 2028
and if you’re already on full fibre:
- Vodafone Full Fibre packages offer download speeds up to 910Mb
- Vodafone Pro II Full Fibre offers better support, an upgraded Wi-Fi router, a Wi-Fi guarantee, and 4G broadband backup.
- Vodafone Full Fibre 2.2Gb is the fastest package available, but it comes with limited availability.
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£23 per month
£26.50 from 1st April 2027
£30 from 1st April 2028
- Speed: 500Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£27 per month
£30.50 from 1st April 2027
£34 from 1st April 2028
- Speed: 1.6Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
£65 per month
£68.50 from 1st April 2027
£72 from 1st April 2028
Use our postcode checker to find out which packages are available at your home:
Switch and save more
In the world of broadband, new customers get better deals. Benefits can include:
- lower starting price
- reward cards or cashback
- free gifts, vouchers or bill credits
If you want bigger savings, other providers who offer competitive deals include BT, Sky Broadband, Plusnet and Virgin Media.
Smaller, local providers who operate using their own network (altnets) can also be a brilliant option. You can typically get faster services with low monthly costs with these. But rewards for new sign-ups are often lower.
If you want extra perks like voucher rewards, switching is usually the best route.
Compare broadband deals near you
Read more:
FAQs about Vodafone existing customer deals
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What happens when I renew or upgrade my Vodafone contract?
You’ll start a new 24-month contract. Renewal keeps your current service with no downtime. Upgrading to a full fibre package may involve a short interruption while your connection switches over.
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Can I upgrade my Vodafone broadband?
Yes, as long as faster speeds are available. The biggest improvements come from upgrading to full fibre.
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Do Vodafone existing customers get rewards for renewing?
Typically, no. You can talk to the Vodafone retentions team to try to lower your monthly cost. However, you probably won't get reward cards or gift vouchers unless you switch.
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Will I get a new Wi-Fi router when I upgrade?
If you’re renewing and upgrading to a faster full fibre service, it’s likely you’ll get a new Wi-Fi router at no extra cost. Otherwise, you’ll typically keep your existing hardware.
Read more: Vodafone hubs and routers
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How do I contact Vodafone?
Call Vodafone customer service on 0333 304 0191.
See our guide to Vodafone customer service for other ways to get in touch with Vodafone.
Ready to see your best options?
Enter your postcode to see faster Vodafone packages and switching deals available at your home.