Check when your Virgin Media contract ends
Before you do anything, check whether you’re still in contract.
- Virgin Media contracts are usually 24 months long
- After this, your deal will switch to a rolling monthly contract
- If you’re still within your minimum term, early cancellation fees may apply if you leave
How to find your end date
- Log into your My Virgin Media account and view your contract summary
- Check your latest Virgin Media bill or original paperwork
- Contact Virgin Media customer services if you can’t find the date
Genie tip: If your contract is nearly up, it’s the perfect time to compare deals. Switching at the right time means no exit fees - and One Touch Switch makes it simple.
What happens at the end of your contract?
When you’re at the end of your minimum contract term:
- Your broadband switches to a rolling monthly deal (your monthly fee may rise to a higher, out of contract price)
- You can leave without early termination fees
- Prices will continue to rise if you do nothing
- Virgin may offer retention discounts or upgrades if you contact them
Thinking of switching?
Use our postcode checker to see what other providers offer in your area - you might get faster speeds, lower prices, or exclusive freebies.
What to do before you cancel Virgin Media broadband
A bit of prep makes the process smoother.
- Look for a new deal first – if you’re out of contract, switching is quick and your new provider usually handles it for you
- Know your rights – Virgin sometimes waives exit fees if you’ve had persistent issues with your broadband service, so it’s worth asking
- Check your contract end date – this helps you avoid unexpected fees
How to cancel Virgin Media broadband
If you simply need to cancel, but you’re not switching to a new provider:
- Call Virgin Media on 0345 454 1111 (or 150 from a Virgin landline)
- You can also use live chat or write to: Virgin Media, Sunderland, SR43 4AA.
The standard cancellation notice period is 30 days. Always ask for written confirmation of your cancellation date.
Cancelling if you’re still in contract
If you’re still in your minimum term, you may have to pay early termination charges.
- Virgin usually charges either your full monthly fee or a percentage of it, multiplied by the months left.
- The exact figure depends on your package and circumstances.
- Fees might be reduced or waived if you’re moving somewhere Virgin doesn’t cover, or if speeds fall below Ofcom’s minimum.
- The calculations for early termination fees are complicated. If you’re brave enough, you can use its ‘how to calculate my early disconnection fee’ form. But we recommend asking customer services for a full breakdown. For ease, you can do this using Live Chat.
Genie tip: Some providers, including Sky, Vodafone, BeFibre and brsk, offer to pay off some or all of your termination fees if you switch early. For more information, read our guide to switching credits.
Cancelling at the end of your contract
If your contract term has ended (or you’re within the 14-day cooling-off period), you can cancel Virgin Media for free.
Expect to be given some retention offers to tempt you to stay, but you’re free to switch.
Here are today’s best alternatives to Virgin:
Cancelling if you’re moving house
- Virgin charges £20 to move home, or £35 if you change package.
- If Virgin isn’t available at your new address, you will need to cancel (but your early termination charges may be reimbursed if you can provide valid evidence of your new address).
- The process can take as little as 3 days, but you can make arrangements up to 60 days before your moving date.
Virgin Media bereavement and critical illness contacts
Virgin has a dedicated support team for sensitive situations.
- To cancel Virgin Media due to bereavement, call 0800 952 2302 (Mon–Fri 8am–7.45pm, Sat–Sun 9am–5.45pm) or fill in the online bereavement disconnection form.
- They can help cancel accounts for bereavement or critical illness.
- A bereavement disconnect form may be required, which can be completed by a family member, solicitor, or executor.
Returning Virgin Media equipment
- Virgin loans you routers, hubs and TV boxes.
- When you cancel, you’ll usually need to send them back.
- Virgin will send prepaid packaging or arrange a courier collection.
- You’ll usually have 30 days to return your router or TV Box. If you don't, you'll be charged a non-return fee, which varies depending on the equipment.
Get more information in our guide to Virgin Media broadband routers.
FAQs
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How do I cancel Virgin Media online?
With exception to bereavements, you can’t cancel Virgin Media services online - you’ll need to call the customer service team. But you can start the process via online chat. Remember, if you’re out of your minimum term and switching to a new broadband provider, there’s no need to contact Virgin Media.
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What’s the Virgin Media notice period?
You need to give 30 days notice to cancel.
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Do I need to return my Virgin Media equipment?
Usually, yes. Virgin will send you packaging or arrange a collection.
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Can I keep my phone number and email when cancelling Virgin?
Home phone number: yes, tell your new broadband provider you wish to port it.
E-mail: No. Virgin Media closes email accounts after 90 days of cancelling a broadband package.
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Can I cancel for free if Virgin Media is too slow?
Yes, Virgin is signed up to Ofcom’s Voluntary Code of Practice on Better Broadband Speeds. This means is your service consistently falls below the minimum speeds set out in your broadband contract, you’re entitled to leave without paying an early disconnection fee.
Compare better broadband deals
Cancelling Virgin Media is straightforward if you’re out of contract, but early fees can be costly. The easiest way to avoid charges is to wait until your contract ends. Use our checker to see today’s best broadband deals before you leave.
Broadband Genie regularly has exclusive offers with vouchers and reward cards.
Check deals in your area to see what you could get today.