Moving home with BT broadband made easy
Firstly, breath a sigh of relief and relax. The majority of BT customers won’t need to cancel or change their broadband contract when moving home.
Due to Openreach’s wide UK coverage, most BT services are transferable and will have availability at your new address. So it should be simple to take your BT broadband service with you.
BT has a dedicated 'Home Move Team' who organise the transfer and get you activated quickly. This usually makes a broadband package home move much faster and cheaper than cancellation.
That said, if you are out of your contract’s minimum term, then this is a great time for a reset!
Try using your new address in our postcode checker to compare broadband deals. Switching broadband providers is the best way to save money.
Genie Tip
Staying with BT can be easy, but switching to another provider could save you money on your new contract.
What to do before you move
Moving can be chaotic, so here’s a quick checklist to make it easier:
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Check availability – see which broadband services are at your new home. Use our postcode checker to make this easy.
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Notify BT – give at least two weeks’ notice before moving.
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Check sockets and line type – is Full Fibre (FTTP) installed?
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Stick or twist? Think about whether you want to keep your current BT plan or upgrade.
Genie Tip
If your new home doesn’t support Full Fibre yet, you might need to switch temporarily to Fibre 1 or Fibre 2.
Check new speeds and deals right now using Broadband Genie’s postcode checker.
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What is full fibre?
For customers on a standard fibre broadband package, the fibre optic cable only travels from the local exchange to the street cabinet. For there, traditional copper cabling is used to pipe data to your router. This is also known as FTTC.
For full fibre, fibre optic cables make up the entire journey. With a connection like this, you can enjoy much faster internet speeds. This is known as FTTP broadband (fibre to the property).
For more help understanding the technology and difference between services, visit our guide to FTTP and FTTC broadband.
How to tell BT you’re moving
You can update BT in two easy ways:
1. Online (quickest method)
- Log in to your My BT account.
- Go to Account settings and choose “I’m moving home.”
- Enter your new postcode and move date.
- Confirm or update your package.
2. By phone
Call the BT Home Move Team on 0800 783 0235 (or 0800 800 150 for broadband-only customers).
Once confirmed, you can review or edit details later if your moving date changes.
Can I take my BT broadband with me?
Very likely. The Openreach network serves most homes in the UK. This means most homes can sign up to a BT broadband plan.
However, this transfer of service is subject to availability and the existing line type:
- Full Fibre (FTTP): Just over 61% of UK properties currently have access to full fibre details from BT fibre.
- Partial Fibre (FTTC): Almost all UK homes have access to BT fibre broadband’s Fibre 1 and Fibre 2 packages. These use a landline socket and will likely only need a line transfer.
- ADSL: Relies on a pre-existing telephone line, but set for phase-out in 2027.
- Smart Hub (router): Take your BT Hub with you, and you'll be told how to reconnect.
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£44.99 per month
£50.99 from 31st March 2027
£56.99 from 31st March 2028
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£26.99 per month
£30.99 from 31st March 2027
£34.99 from 31st March 2028
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£31.99 per month
£35.99 from 31st March 2027
£39.99 from 31st March 2028
How much notice do I need to give BT when moving home?
Every provider will say that the sooner they know, the better. But a good general rule is to give at least 2 weeks notice, move if you can.
This is usually enough to arrange a standard switch between two properties that have the same availability of service. If this is potentially more complex and requiring installation work, then extra time will be useful.
- BT asks for a minimum of 2 weeks or 14 days’ notice before move date.
- Earlier is better. Giving longer notice lets BT book engineers if needed.
- Waited too long? Try calling to see if BT can still help given shorter notice. Temporary 4G Hub options may be available to help get you online if made to wait for activation.
Frequently asked questions
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How do I tell BT I’m moving house?
The simplest way is online via your BT account. Enter your new address and moving date – or call 0800 783 0235.
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Can I move my BT broadband to another address?
Yes, if BT covers your new location. The Home Move team checks service availability and helps you keep or adjust your plan.
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Will I have to pay to move my BT broadband?
Usually no, unless new installation work is required. In that case, there might be a £70 connection charge for a new line.
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Can I keep my BT email when I move?
Yes, you can keep your BT email account unchanged if you’re moving home but staying with the BT/EE network.
If you switch to another broadband provider, you can keep your BT email, but the account will switch to Basic (free) or Premium at a cost.
See also: 'Can I keep my email address if I change provider?'
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What happens if BT can’t provide broadband at my new home?
In an instance where a BT or EE service isn’t available, you should be allowed to leave your contract with no early termination charges.
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Can I transfer my old home phone number to my new address?
Yes, BT customers who are moving within the same telephone exchange area (local code) may be allowed to bring their current phone number on request for free.
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Do I need to return my BT equipment when I move home?
BT advises that you retain and pack all BT Broadband or EE TV equipment you’ll need at the new address. This will either be used to continue the service or will need to be returned to BT after cancellation to avoid extra charges.
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What if my moving date changes?
Log into your online account and update your existing house move information or call 0800 783 0235.
Ready to move? Check BT Broadband in your new area
Moving home doesn’t have to mean losing your broadband. With BT’s wide UK coverage, most customers can take their plan with them.
But don’t assume – it only takes a second to check.
Check your postcode to see BT broadband and the availability of full fibre deals at your new address.
Need more tips? Read more in our guide: ‘setting up internet in a new home’.