Sky Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Sky.

How Sky compares:

Typical Satisfaction
Weaker Speed
Typical Service
Typical Reliability

Recent customer ratings for Sky

Based on 7,390 706,127 customer ratings since May 2025 Apr 2009 ( )

Satisfaction

3.36 stars

Customer Service

3.4 stars

Speed

3.08 stars

Reliability

3.3 stars

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Add your own review of Sky

2,475 Customer Reviews over pages

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Reviewer

Kirk

Location

Morecambe

Date

22/02/2026

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Good download and upload speed but the WIFI isn't strong and high packet loss so freezes.

Reviewer

Windsor

Location

Cardiff

Date

29/12/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Provides everything I need to a high standard but I think is slightly over priced. Customer services leaves a lot to be desired - long waiting time - don’t usually achieve first call resolution

Reviewer

Sky

Location

London

Date

29/12/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

Suitable for users who need to upload large files frequently or play online games.

Reviewer

Priya Chauhan

Location

Oxford

Date

25/11/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Tryingh to speak to anyone at Sky is near enough impossible on the phone or chat, they just have automated messages and its so frustrating to get through to anyone for anything. No wonder by the time customers do get through we are irate because your automation is the one of the worst and gets customers backs up. Get rid of it an put humans back on the phones.

Reviewer

Amelia

Location

Date

22/11/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Appalling service, automated system just sends you round in circles. Once you've managed to find a number, speaking to a person seems to another challenge. Typically pretty unhelpful and I regret being tied into a contract with them, I'm sure there are other service providers who actually value their customers. Hopefully I will be able to terminate my contract via loopholes, I don't want to give Sky any business I absolutely haven't got to.

Reviewer

Peter Baker

Location

Reading

Date

18/11/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

5.00 stars

Comments:

We left Sky earlier in the year and tried Virgin, worst thing we ever did. We went back to Sky and whatever could have gone wrong with install, has gone wrong. But Kimberly to the rescue. She has been amazing. From the minute she got involved last week, she has resolved everything. Broadband is back on and perfect and TV service goes in on 3rd Dec. We love Kimberly and are so happy to be back with Sky. We will never leave again, promise. Peter

Reviewer

Simon

Location

Southampton

Date

10/09/2025

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

They are ok, I have just been encouraged to change to Superfast, but I haven't seen a great difference yet.

Reviewer

Allie

Location

London

Date

09/09/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Occasionally goes through periods of dropping out but otherwise I never have any problems, easy to renew.

Reviewer

Becky J

Location

Cardiff

Date

05/09/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Easy to install and operate. Rarely cuts out but sometimes speed can be a little lower than expected.

Reviewer

Solomon

Location

London

Date

05/09/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Home broadband provider is reliable and delivers all that it promised to. It is quite affordable and customer support resolves issues on time without delay . They staff are also knowledgeable in what they do

Reviewer

Ian

Location

Erith

Date

02/09/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

A total rip off. Constantly increase prices. Far better options available.

Reviewer

Adrian Ward

Location

Leicestershire

Date

05/07/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Sky cancelled my broadband order with no explanation. However, they left the switching process open which means I can’t take a deal with any other supplier as it’s recorded as a switch already in progress. After multiple contact with Sky’s appalling customer service, it now seems they have no idea how to resolve this, and so I’m left in limbo. AVOID!

Reviewer

Stephen Buckley

Location

Burnley

Date

26/06/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

I have a been loyal customer with Sky for years, purchasing several products and services from them, now my broadband is coming up for renewal, they have reduced the price, but compared to what is on offer, it is 50% more expensive than what l could receive from other suppliers, plus they are all offering welcome bonuses as much as £155, now l have been a customer 10 plus years and they will have made £1000s from me, but they would prefer to give a new customer a much better deal than me, and vouchers, and l am a so called VIP customer according to them, so now l will become and old customer, becuase MR SKY, just to let you know your business model doesnt work

Reviewer

Miranda

Location

London

Date

25/06/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Genuinely the worst WiFi I have ever had. Won’t even load a webpage. It takes two minutes of buffering before it gives up. I haven’t been able to get any of the things I want and need to get done since I’ve had this terrible connection. It is the worst, slowest WiFi with no reach. I am in the room above where the WiFi is. They talk about how it is an upgrade it’s not. Don’t be fooled by the numbers or cheap price. It is by far the worst WiFi I have ever had the misfortune of being trapped in an experience in. Run down hotels have had better WiFi than this. Even a booster provided by the company does not fix this. Don’t bother trying to get an engineer in them fiddling with the wires won’t change anything. Take the word of this suffering customer. DONT CHANGE TO SKY.

Reviewer

Adrian Tyrrell

Location

Fishguard

Date

03/06/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Chronic customer service, according to sky everything is the customer's fault, they also use a subscription not direct debit, which can only be cancelled by them so they can continue to take payments

Reviewer

John

Location

Morecambe

Date

26/05/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Can be good if you restart it and if you complain but after a certain they make it worse and is really bad. It's unreliable and cant run certain things. We have upgraded and it hasn't changed anything so I would prefer them to keep their wifi stable and reliable

Reviewer

Mrs P

Location

Newcastle

Date

16/05/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

I like Sky, always helpful and lower prices often when my price rises. Good perks and loyalty rewards.

Reviewer

Chris Finlay

Location

Belfast

Date

11/05/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Surprisingly skys broadband offers me far better ping speeds than BT my previous provider and similar speeds for less money can’t be bad to that

Reviewer

Gshsj

Location

Mlrecambe

Date

17/04/2025

Ratings

Satisfaction

2.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Not good enough but sometimes it's great

Reviewer

Person

Location

Date

12/04/2025

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

I've not had experience with customer service, so I just gave it 3 stars, but everything else, I have had experience with and let me say: its awful. I've tried internet speed tests, and they all say its at 70 - 80 mbps, which is pretty good, but whenever I do actually download something, it drops to as low as 20 mbps. When playing online, I get around 50 ping average, but when I decide to listen to music in the background? It spikes horrendously. I've had my ping spike to 14,000ms just because I pressed play on Spotify. Its not reliable at all. Sometimes my previous issue with Spotify is non-existent, but other times even without Spotify open it does horrendously. I've had ping as low as 20ms whilst having 5 other tabs open all using the internet, but sometimes with only one tab open it still does awful. It is not reliable at all and very inconsistent. For some reason when I'm the only one in my house using it, it does significantly worse than if everyone in my house is using it, and I have 4 people in my house all using their phones, watching YouTube, watching TV, etc. Overall its not good, very inconsistent, and I wouldn't recommend.