BT Broadband Reviews

Reviewer

Kyran Leech

Location

Lowestoft

Date

01/10/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Amazing the best provider ever and the customer service is amazing they are so helpful

Reviewer

Paul Henshaw

Location

Birkenhead

Date

03/09/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

I pay more than the original base rate for the upper level deal which has very fast download rates but it constantly drops out. I have spent many hours in call time trying to put this right. All I get is excuses, basically blaming me for the problem. I have replaced ethernet cables with CAT8 gold plated ones, moved my router away from the window all at the suggestion of BT and all to no avail. They test the speed and see that it is as advertised. That is not the problem. Intermittent drop outs cause me to lose connection to the on-line game that I play rendering the service useless to me. Unfortunately I have 15 months or more to go on my contract. I don't have a television and only make approximately 2 landline calls per month. All I need from BT is a continuous connection to the internet. It doesn't really need to be super fast. I advise anyone thinking of changing to BT to try somewhere else. It is not very good. The people on the end of the line at servicing are very nice, polite etc. but ultimately did not help me at all except to suggest I try the super conductivity system at £12 per month more than the super deal I have now. No thanks. DO NOT USE BT

Reviewer

Aleksandra

Location

Ayr

Date

03/09/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Last Thursday when talking to BT we agreed to add on to my contract in the form of a full house WiFi. They sent me a contract stating Broadband Package for: 24 months. You've got Complete Wi-Fi. We'll send additional Complete Wi-Fi discs to guarantee a reliable Wi-Fi connection in every room of your home. We'll send you up-to three discs to ensure this. Today they said I had at least two different contracts created (it was not me creating them!) and they could not find my order! Each time I spoke to them each person was stating something different and there was NO SOLUTION provided. Some of their customer representatives were really rude and patronising. I spent at least three hours of my time trying to sort it out. They mislead me completely and I am not getting the service I was promised in the email with a valid 24 month contract with a promotional price and discount. If I could I would just cancel their services. They are unreliable, misleading and in times patronising...

Reviewer

RACHEL

Location

NORTHUMBERLAND

Date

24/08/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Don't waste your time, money or energy. Make promises that they can't deliver and get passed from department to department to try and sort out issues which are subsequently never resolved. A communications company which can't communicate - complete disgrace.

Reviewer

Ross

Location

Wales

Date

14/08/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Absolutely horrendous service from BT, If I could give 0 I would. After moving house we have been left with no internet connection for 2 weeks, BT say they’re unable to cancel our contract or provide us with the internet we’re paying for because there’s a transfer request on our account. We’ve spoken to numerous customer support staff on the phone for hours on end who have all been completely useless, particularly Raymond who was rude and obnoxious. Rebecca then arranged for a mini hub to be sent out to us which was deactivated after 2 days so we’re back to square one with no updates from BT whatsoever. A new mini hub was supposed to be delivered yesterday to tide us over until the issue can be resolved but it didn’t arrive. We have used all our mobile data and as I run my own business which relies on an internet connection I am finding the situation unnecessarily stressful but BT are not interested and just reel off a scripted insincere apology when you try to explain the inconvenience this is causing. I would not recommend BT to anyone, they are a disgrace of a company…AVOID at all costs.

Reviewer

Fritz

Location

London

Date

14/07/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

BT ARE CRAP! Thanks to BT for emailing me to say my broadband was increasing from £50 to £75 per month! Moved to Community Fibre for £21 per month. What an improvement! Faster and no drop outs. Much better streaming TV with no buffering. Bye bye BT.

Reviewer

Antonio

Location

London

Date

12/07/2024

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

the internet was the worst ever. it would cut out 5 times a day (2 on a good day) lag on videos, games and other simple browsing activities and the prices were insane. as soon as i switched i found out how bad this wifi was and i do not recommend it to anyone on earth

Reviewer

Dan Liviu Huidu

Location

Shoreham-By-Sea

Date

09/07/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Worst service I ever had! Keeping you off internet for days but asking you to pay the bill in full for the service you don't have! Expecting you to have unpaid days off waiting for their engineer to come. Worst experience! Stay away!

Reviewer

GILL

Location

SWANSEA

Date

08/07/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Been faithful customer, just been told by others that we have been robbed for years...moving on to another cheaper and better communications provider

Reviewer

Daniel

Location

Norfolk

Date

24/06/2024

Ratings

Satisfaction

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

This is possible the slowest internet. Sometimes I do have three things connected at the same time but even when it's just my laptop sometimes I'm sitting waiting 2 - 4 minutes for a web page to load. Absolutely awful.

Reviewer

zhen

Location

Cambridge

Date

24/06/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

wonderful lady on the phone was attentive and helped me change a setting on my bt wifi. now there are absolutely no problems. whole thing was sorted in < 20 minutes. excellent service! :)

Reviewer

Paul GKSC

Location

Devon, England

Date

20/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I am sick to the back teeth of reporting service drops. I am almost blacklisted with BT. The infrastructure installed locally can only provide a maximum of (up to) 21mbps download, and (up to) 1mbps upload. If you play Xbox, this is not enough to play any game online smoothly, let alone competitively. The industry minimum standards suggests 1mbps for up, as an absolute minimum! I typically receive 0.8mbps (when things work). As bad as these speeds are, I still experience periodic service dropouts. The price for this unreliable and almost unusable service is very high! 'Not worth it' is a gross understatement. If you are enjoying their fibre speeds at (up to) 800mbps, then you will not understand the stress and disadvantages resulting from the attricious service we endure here. No need to send 'another' engineer to try shirk the responsibility. The problem is the old-world infrastructure! BT can't even deliver the minimum service with any stability/reliability. Unfortunately, neither can any other provider (no alternatives available - a monopoly). I have been waiting on FTTP to be rolled out, but this region is, apparently, not even on the list. Something MUST be done! They're literally taking premium fees but delivering nothing but stress and frustration. So many problems are a direct result of this terrible service. Left out in the rain.

Reviewer

Alex

Location

Devon

Date

17/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

We've been with BT for over 2 years now as we wanted the BT Sport which was wmuch cheaper if you had their broadband. But unfortunately the broadband service has been dreadful. We regularly have times where the speed is well below our stay fast guarantee. BT have sent out several engineers over the time of the contract to fix it but the issues seem to return. I have just spoken to BT about leaving them (mid contract) and despite the issues we have had they wont let us leave the contract without paying exit fees as we need to have had 30 consecutive days of speed below our stay fast to leave. Classic case of a company using their small print to tie customers into contracts for poorly performing services.

Reviewer

Andrew Finlay

Location

Scotland

Date

15/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Absolutely shocking service. Their engineers are completely useless, incompetent, unreliable in every possible way. Thanks for letting us down for over a week now. The right thing to do is come and sort this problem asap and you can’t even do that.

Reviewer

Bryan brooks

Location

Walcott

Date

15/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

PLEASE DONT WAIST YOUR TIME AND HOURS OF BEING PUT ON HOLD every time it rains no wifi and BEEN FIXED ABOUT 3 TIMES TOTAL RUBBISH CARNT WATCH NOTHING WITH out it stuttering

Reviewer

Humayra khan

Location

London

Date

11/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

OVERCHARGED AND THE TECH TEAM CUT THE CALL OFF ON ME AFTER I ASKED TO CANCEL MY BROADBAND I TOLD THEM ITS CAUSED ME A LOT OF STRESS AND I JUST WANT TO GET OUT OF THE CONTRACT BECAUSE OF A FAULT OF THEIR OWN - sent the wrong engineer and charged me £70 after selling me EE services and told me it will work. The worst customer service I have been complaining about my broadband issues that haven’t been working for the past 7 months after being passed from post to pillar and being on hold for a whole hour the last person I spoke to in tech got angry that I wanted to leave and cut the call.

Reviewer

Humayra

Location

London

Date

11/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The worst customer service I have been complaining about my broadband issues that haven’t been working for the past 7 months after being passed from post to pillar and being on hold for a whole hour the last person I spoke to in tech got angry that I wanted to leave and cut the call - fault of their own yet I can’t cancel because I am in a contract that has had no service - I have been charged £70 in one month. Please avoid at all cost - better to go with virgin, expensive but atleast it works.

Reviewer

Humayra

Location

London

Date

11/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The worst customer service I have been complaining about my broadband issues that haven’t been working for the past 7 months after being passed from post to pillar and being on hold for a whole hour the last person I spoke to in tech got angry that I wanted to leave and cut the call - fault of their own yet I can’t cancel because I am in a contract that has had no service - I have been charged £70 in one month. Please avoid at all cost - better to go with virgin, expensive but atleast it works.

Reviewer

Shan

Location

Surrey

Date

11/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Terrible contradictory advice provided by customer service. each time you call they give you contradictory advice. Then they charge more for existing customers and don't recognise loyalty. They offer cheaper deals to new customers than existing customers who have to pay lot more. Totally unhelpful and not listening to my requirements and try to put me on expensive packages and then add extras putting the bill up when I have clearly told them I want to reduce my monthly bill. Then they also try and lcok you in 24 months contract. I would strongly recommend to shop around especially existing BT customers.

Reviewer

Thomas Glover

Location

Chorley

Date

04/06/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Beyond belief about incompetent these people are. Awful broadband, impossible to cancel even though the internet consistently drops out. Spending over 2 hours on the phone people told a web of lies by every different person. I would rather go without internet than pay BT another penny of my money.

Reviewer

Theodora

Location

Dorchester

Date

30/05/2024

Comments:

If I could give zero star I would. I was fraudulently signed upto a 24 month contract. I was on a previous contract which ended and I continued on a rolling contract. When I moved houses, I insisted I wanted my service to remain the same. Just to find out 1 year later when I am moving house again I was placed on a contract and cannot terminate without paying a huge termination fee. Be careful who you speak to on the phone there are scammers everywhere and people answering calls without any idea of what their job entails

Reviewer

Ged

Location

Date

21/05/2024

Ratings

Speed

3.00 stars

Reliability

3.00 stars

Comments:

jokers! I'm out of contract with them and they are charging me now £57.99 for the broadband only. Logged in online to explore my upgrade options, which is the same as what I pay now for a 500 MB broadband or an upgrade to 900 MB for a few £ extra a month. While the new customers can get a 500 MB contract for £ 34,99 No joy from customer service either, apparently they don't have any other deals for the existing customers.

Reviewer

vanessa

Location

Ripley

Date

18/05/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

if I could I would give minus scores. I have never been so disappointed in a service in all my life. slow, non-existent and of course a waste of money. we should be able to come out of contract if its this bad

Reviewer

James

Location

Wilburton

Date

13/05/2024

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Been with BT since 2018 in 2 different addresses. Never had issues with connectivity, broadband has always been fast. Only problem I had with them is their price increase. Initially been told that I would only pay £48/ month when I moved to a new address 2 years ago but after a few months, it went up to £67 and it was on a new 2-year contract.

Reviewer

Manny

Location

Uxbridge

Date

05/05/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Title: Terrible Experience with BT Business Broadband Rating: 1/5 I recently switched to BT Business Broadband and it has been an absolute nightmare from day one. The broadband speeds are abysmal, constantly dropping and unreliable. It's like playing Russian roulette every time I need to use the internet for work. But what's even worse than the poor service is the customer support—or lack thereof. Every time I've tried to reach out for help, I've been met with indifference and excuses. Their standard response seems to be, "Sorry, we don't guarantee speeds." Well, if you can't guarantee a basic level of service, then what exactly are we paying for? Save yourself the headache and avoid BT Business Broadband at all costs. I've since switched to Virgin Business Broadband and the difference is night and day. Their service is reliable, their speeds are consistent, and their customer support actually cares about resolving issues. Trust me, don't make the mistake I did—stick with Virgin Business Broadband, it's hands down amazing.

Reviewer

Paul

Location

Birmingham

Date

27/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Please if you see this don't choose BT. Out of 1gbps firber speed i barely get 200mbps speed and that's not real. A game that works perfectly fine on my 4g phone hotspot doesn't work on their fiber. It constantly disconnects and has massive lag spikes. It's easier and cheaper to have a cheap phone make a constant hotspot in your house than using BT. Their internet is so bad it's actually worse than the 50mbps internet from sky i used to have 6 years ago. Not even tiktok loads on this garbage.

Reviewer

Emily

Location

Date

27/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Don’t bother, keeps cutting out for over a few months now and have been offered nothing to help. Keeps being fixed but then breaking. Will be changing broadband asap.

Reviewer

Judey

Location

Clydebank

Date

23/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Out of all the Wi-Fi we have ever had this has got to be the worse I’ve had nothing but problems and really really bad connection we were told that other broad brands rented there line but there’s seem to be 100x better than this and we’re told that you would be better but which was a lie

Reviewer

Prabin silwal

Location

Westbromwich

Date

21/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Comments:

Bt worker suggested to me switch broadband and he told me by will cover switch charges and I agree to switch other broadband band to BT .I request for refund my extra charge but BT told me they will not paying anything because of tram and conditions.so be careful guys don’t trust BT and EE.

Reviewer

Grace

Location

Manchester

Date

17/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I wish I could give 0 stars. Never ever had a worse experience with a company. been trying to set up the internet for 10 weeks guys!! I need a phone line installed and no one turns up whenever the engineer is booked. its happened 4 times! I've made 4 formal complaints and no one gets back to you. AVOID AVOID AVOID

Reviewer

Mel

Location

Bradford

Date

14/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

Shocking. Moved from Sky to BT as I received a 10% discount on all services (phones, tablets etc) by being an EE customer. Been with BT for 1month. Logged 3 faults on the broadband line, they state the checks confirm there are no issues. I work from home and am unable to connect to the WiFi which makes doing my job all the more difficult. Trying to speak with someone is a joke. Never had a connection issue with Sky. I'll continue my battle......

Reviewer

Alix

Location

Swansea

Date

09/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Awful serice which has progressively got worse. I didn't want but was placed on full fibre, lost most of the services I previously had and then lost all broadband when I was on the phone to BT. As soon as I can get away from this truly awful service I will.

Reviewer

Alexander Blues

Location

Dundee

Date

08/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

I UPGRADED to fiber due to ongoing connection issues. After the upgrade the BB went down for a week before an engineer was able to attend and sort the faulty workmanship carried out by a contractor. My 8 person HMO Broadband Connection was down throughout. I have to compensate my resident for usage they had to purchase from there providers. This cost me £120. I was compensated by BT to the sum of £18.66 after a 30min wait and online conversation. What a joke!!

Reviewer

Richard

Location

Rotherfield Peppard

Date

08/04/2024

Ratings

Satisfaction

2.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

1.00 stars

Comments:

Constantly losing broadband

Reviewer

Owen

Location

Sussex

Date

02/04/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Diabolical. I switched to a different broadband provider and disconnected bt line. They continued to bill me after contract ended. Spent 3 months phoning texting and writing, no adequate response. Now my credit score is damaged and its not my fault. They kept closing my complaint down without my permission. No way to feedback so hence my feedback now on social media.

Reviewer

Amanda

Location

Ashton in makerfield

Date

31/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Everyday I'm having to start my router an yet again no signal so no Internet this been going on months an now they say they want a cancellation fee an for what I'm not even getting the service I'm paying for my broadband is off every other week for over a week sometimes 10 days never had any compensation still paying my bill for my broadband an not receiving the service can't wait till my contract up then I can relocate to someone else absolutely disgrace I'm fuming never get anywhere with customers service half the time they havnt got a clue what I'm saying I've had endless engineers that stand there with laptop an don't do anything else suppose to have sent new router that never arrived I'm just beyond done with bt there service an speed of broadband is not what you ac8get coming through the router always slow always disconnect I've never had this problem before only with BT I'm looking for another supply as I write this shame on ypu bt your crap

Reviewer

J James

Location

wirral

Date

23/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Worst customer service i've experienced in a long time. Even since we left them they keep messing things up, requiring we send out kit back and sending the return back to the wrong address. Much more expensive than the competition too, especially once your initial contract ends.

Reviewer

Liam Christie

Location

Haddington

Date

20/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Absolutely horrible company, decided to cancel after a year because they could not meet the speeds in which other companies in the area could, demanded an enormous cancellation fee, it in no way reflected in the previous payments over the course of the year. I wouldn’t return to this company even if they paid me. Absolute scumbags!

Reviewer

Wendy

Location

Gloucester

Date

14/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Very poor connection, I keep on refreshing the wifi, still not working.

Reviewer

Febbie

Location

Basildon

Date

12/03/2024

Ratings

Satisfaction

1.00 stars

Comments:

I would give them a rating of 0 as they are not a good service. Charged me for 3 months for service which I cancelled and not using which they did not admit their error. Absolutely disgusting service and would not recommend it to my worst enemy.

Reviewer

[email protected]

Location

Windermere

Date

09/03/2024

Comments:

Over priced speed slow keeps dropping off cust. Service kept me on hold for over 1 hour I hung up in the end so never got problem solved appalling service

Reviewer

Adi

Location

Llandrindod

Date

07/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Scam

Reviewer

Pete

Location

Dover

Date

05/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Shockingly bad broadband. Doesn’t even reach the speed guarantee they advertise. Drops connection most evenings and throttles back. Don’t recommend at all. AVOID!

Reviewer

Conall

Location

Northern ireland

Date

05/03/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Took the halo package out in October 2023, 900mps Internet and 12 months xbox game pass free for 50 quid a month. All grand the first month. Second month I was charged £10 for xbox game pass. After a number of phone calls and a good amount of time on hold, got an apology and £10 refunded back onto my account. Next month was happy to see there was no additional charge, but then went to switch on the xbox and it wouldn't work. Rang up multiple times again and they said they had accidentally cancelled my xbox gamepass. Was told the handiest way for them to fix the problem was to basically cancel my full bt package and sign me up for a new contact starting today for the same package at the same price, which I was happy enough as I was only a few months into the contract. Was told I would get my email to activate the game pass within 10 mins later. 24 hours later still no email so again back on the phone. They now tell me, as my account previously had a gamepass code I can't get another. I told them it was BT that cancelled the game pass not me, and they have never gave me my 12 months free as promised. They have escalated my problem after I told them just to cancel the full package and stated someone will be in touch within 5 working days. At this stage I don't care and am just fed up of being passed from pillar to post. Not good enough, don't advertise gamepass for free if you can't give it. The broadband worked fine tbh just customer service and not delivering on what was promised is the let down.

Reviewer

Elizabeth Haggart

Location

Bishops Stortford

Date

05/03/2024

Comments:

ABSOLUTE DISGRACE My business has used Plusnet for its internet service for the last four years without any issues. Plusnet is closing and they recommend BT, they even transferred our phone call directly to BT. That’s when this nightmare began. We were booked an installation for eight days from our initial call. On the day of instillation a friendly service engineer arrived and began asking where the router was, the new router. I explained that we had only received one box and that contained the phone. He then said he’d “give it a go” without the router and disconnected all existing, working perfectly well, internet capability and said “ looks like it working, give it time to set up”, and he left. The following day nothing worked, no computer connections, scanners, phones, nothing! This is the really important part.. The router was delivered the day after the engineer showed up. Then BT told me that the installation company refused to fix the problem and BT would send someone on Monday. I own an Ultrasound Clinic and I had over thirty clients booked before Monday, this was Friday. BT said there was nothing more they would do. I am writing this from inside the Clinic, I’m sitting here on my day off because BT says the router should arrive sometime today and I should wait. They also said they won’t install it today, Monday, as promised they said sometime tomorrow. What an absolute mess. Stay away from the incompetent company.

Reviewer

Stacey

Location

Sunderland

Date

28/02/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Aside from the terrible customer service and our internet constantly dropping, BT stole £294 from our bank account via direct debit. They admitted they were at fault over a month ago but still haven’t refunded the amount. We tried to claim it back through our bank first, but BT stopped this from their end. One member of staff then said they’d paid the amount via BACS, but contradicted himself in the same phonecall, saying this was impossible as we had cancelled our direct debit. They then sent a cheque which bounced, promised another cheque which hasn’t arrived, and have now emailed claiming they paid via BACS again. The attitude of the staff in the call centre is disgraceful, we have been blamed for their error and it is like talking to a brick wall most of the time. Just when we think we have got somewhere with this, we go back to square one and we still don’t have our money back. At this point, they are thieves who have stolen from a small business.

Reviewer

Phil

Location

Stanmore

Date

28/02/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

A rip off and beyond incompetent! We have been overpaying for sub-standard internet for years (over £60 for less than 30MB which often crashed entirely). After having so many technician visits they have failed to fix it. Every time it goes down I get stuck on the phone for literally hours (shortest call 45min) with BT where I have to explain things over and over again, then get another useless technician booked in who often leaves us in a worse state than after the visit, so I spend more hours getting it fixed.

Reviewer

Liat

Location

Buckinghamshire

Date

27/02/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

2.00 stars

Comments:

I would really very strongly recommend avoiding BT. Their customer service is non-existent. They massively overcharge - it is not only that the prices have become unbelievably high, they also sent erroneous bills, admitted they were erroneous, but then they would just not correct.... When the broadband stopped working properly, in all but one case it took a very long time and many hours over the phone to have it fixed. No possibility to escalate anything to managers, complaints process non-existent. Some of their agents are as rude as can get. Just spare yourselves the misery. I am so relived to have finally left.

Reviewer

Mark

Location

Arnold

Date

24/02/2024

Comments:

Wifi packed in a week ago & still no engineer. Fuming is a understatement..just not good enough in this day & age..absolute joke

Reviewer

Tanvi

Location

Manchester

Date

10/02/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

is one of the worst internet service provider. Minimum speed agreed was 50 mbps but I was getting only 5-10 mbps, their engineer visited my place and agreed the issue of speed. After closing my account in Jan, Instead of giving me refund for the past one month they charge me for one more month (Feb) and forced me to pay exit fee as well. This is the worst customer service I’ve ever seen.

Reviewer

Warren

Location

Weymouth

Date

08/02/2024

Comments:

It started good then fell apart, an engineer visited and all was good until the last couple of days. What is wrong with this company?

Reviewer

CJMH

Location

Scotland

Date

07/02/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Worst customer experience ever! Upgrading to 900Mb and taking out TV package, 3 days to process the order, then the order is so messed up that BT can't fix it and need help from EE. EE say best thing to do is cancel the order and start again and as once again BT cannot transfer a call to the EE person they promise to get the EE person to call be straight away. Obviously this does not happen, no call. Prior to this the people on social media also assured me when putting me through the next person would have all my details of what was wrong, once again they did not. The whole BT and EE coming together is a joke, people not trained, systems not working, websites saying different things, details on the BT app useless. I strongly advise against moving to BT or EE if you are a new customer, I would give it 6 to 12 months to sort this mess out. ANyone know the email address of BT and EE CEOs?

Reviewer

Cristian

Location

Olney

Date

06/02/2024

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

If they weren't this big they could easily be labelled as scammers. I've been with BT since they were under the EE name and when my contract ended, they didn't bother to tell me and put the prices up. I paid extra like an idiot for over a year because I don't check my contracts. Once I've renewed it it went down to a decent amount and now it's getting ridiculously pricey. I'm paying nearly another half bill compared to the initial cost and other suppliers aredoing cheaper deals for better speeds. Also, if you fail to pay on time, they will add extra yo the bill. Never encountered this before in a reputable business, just the odd loansharks. I do not recommend at all just for the scammer like behaviour of the company

Reviewer

D.Mercer

Location

England

Date

30/01/2024

Comments:

Tv programs stop half way through or do not record fully. If we knew we would have all this trouble we would have not had a contract with you.

Reviewer

Andrew DH

Location

Tiverton

Date

29/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Simply appalling. We were persuaded by a BT rep to leave our last provider and switch to a complete BT package of Broadband Halo and BT mobile. The worst decision I have ever made. Our Internet has been off for 3 weeks now with no indication as to when it will be repaired. There seems to be no communication between BT and Open Reach despite being part if the same company. Their complaints department NEVER returns your calls and the irony if it all is we are on their top package for customer service. Becausecwe are a Halo customer we have no landline as it is broadband based and BT mobile is very poor reception from the house. A nightmare from beginning to end and the moment we are reconnected we will leave BT and EE and never ever return.

Reviewer

JOHN

Location

SALISBURY

Date

26/01/2024

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Been with BT longer than I care to remember. I rate servoce above pride everytime. My most recent experience is typical of their services. I received an email saying they had noticed a drop off in speed every now and again over the last 3 weeks and that they would look at it and I would be contacted over the next 5 days. Within 24 hours there was a knock at the door and an Openreach engineer came in checked the set up changed the connection box fully tested the system over the next 30 minutes. Worth the money

Reviewer

TT

Location

UK

Date

25/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

No wifi all day and set for none tomorrow either, not ideal when you rely on it to work from home. This has happened on multiple occasions too.

Reviewer

Carmen

Location

Oban

Date

17/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

My worst nightmare! Rip off, thieves, non existent customer service, incompetent employees, poor service, absolutely not worth it. I've been with them for 6 years, first broadband, then added TV and mobile. Coincidence or not since EE took over, everything went bad. No mobile signal, no Internet signal, no TV signal. They forced me to upgrade fie a higher band saying Internet will work, but it hasn't and I couldn't stop contract. They charged me and extra add on for netflix which I didn't ask for, they didn't want to let me finish contract before April although I am paying for nothing. You have to wait up to 6 hours to get through to customer service, and if you are lucky they will move you from one department to another with no success. They will just walk you through all tests and procedures and codes and staff that you simply quit because you would need 3 days and lots of patience while they are taking your money without any shame. Run away from them! Run!!!

Reviewer

Steve

Location

Scotland

Date

11/01/2024

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

Even Escalation to Exec level complaints team was a waste of time and after they initially agreed that 6 months of unreliable service was unacceptable and needed to build a case to take it to Director level at Openreach to resolve they then called and out of the blue are now claiming that 5 drops in connection per day for a minimum of 10 minutes at a time is now their ‘acceptable standard‘ so like it or lump it there’s nothing more they can do which has overnight went from really helpful and agreeing with my complaint to couldn’t give a monkey’s and take it to the Ombudsman if you want (which we have no alternative but to do given that as BT are the only provider who can offer any speeds over 3mb at our address and they all have to use BT networks anyway)…..shocking and a complete U turn on their initial attitude. Suspect they are refusing to repair old network (despite still charging customers for unreliable service) as focus is on meeting targets for new super fast network with future overhead cables to everyone’s property) Hopefully now BT has been taken over by EE they will get rid of their couldn’t care less attitude and bring standards up but don’t hold your breath as BT staff attitude is probably now ingrained with ‘do as little as humanly possible’ and will be difficult to change. The fact that BT don’t even comment on reviewers nightmares speaks volumes about their couldn’t care less attitude.

Reviewer

Paul

Location

Pelsall

Date

28/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Been without internet for over a week first they said it will be fixed the next day then the day after now it’s 29th of December we have had no internet all over Xmas and now there saying it’s going to take another few days January the 3rd no internet no tv over Xmas and new year disgusting service of your deciding to go with bt don’t avoid avoid avoid there’s a reason why there cheaper than anyone else.

Reviewer

W

Location

UK

Date

28/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

For dubious reasons our housing developer told us we had to use BT for our internet for the first year in our new build despite our apprehension - and what a year. It took weeks just to get the internet running as set-up had been done wrong 3 times, resulting in multiple trips from “engineers”. Even when we recently managed to change to Plusnet (who offer way better internet speeds for much less money and both use OpenReach) our internet wouldn’t work because BT messed up giving the correct serial numbers to OpenReach. More completely avoidable idiocy. The customer service as every other review states is worse than abysmal. When I called to confirm I was changing supplier one lady just sighed and hung up on me I guess because she couldn’t be bothered. The next lady then denied all knowledge of Plusnet informing them of the switch so they had full intent to keep charging us. It took a very long time to get it cancelled on that phonecall then they sent me a bill for over twice my monthly payments. When I contested this they told me it was a mistake and I would be refunded. It looks now like that was a total lie to make me go away as you have to pay the bill regardless so you don’t harm your credit score. Trying to contest this again has been totally futile, the money is just gone. I’ve heard from multiple sources they will just pretend not to have received your router when you finish with their services just to try and charge you more so KEEP YOUR RECEIPT. I would recommend switching to literally any other company today.

Reviewer

Scott barnsley

Location

Cheshire

Date

24/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

They mis sold me on delivery times they couldn’t deliver to, I have been lied 3 times by there customer support teams, they couldn’t even get a mini hub to work, they are liars and do not care what they say to keep your business, I have been left without any broadband over Xmas. Go somewhere else you will get a better cheaper service from companies that care, because BT do not care or have any systems in place to help you.

Reviewer

Kay Brown

Location

Oxford

Date

21/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

THE WORST COMPANY EVER!!! Don't tie yourself into a contract with them. The call agents are deceitful liars who sneakily lure you in to accept these deals and promotions not properly explaining the increased payments after the discount period then the prices suddenly starts increasing and you are tied into a contract to pay way more than you bargained for. The customer service is terrible. I can't wait to end my current contract with them and never return and I would never recommend them. Their service is a disgrace. The company cons you out of your money and they prey on vulnerable people.

Reviewer

Ras

Location

London

Date

20/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Avoid BT at all costs. Very slow broadband, overpriced and terrible customer service. Before joining, BT promised to transfer my service from Talk Talk, which never happened, and I ended up paying for 2 Service Providers and failed to pay back my money.

Reviewer

Chris

Location

Surrey

Date

18/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

I've been with BT broadband for many years. Im out of contract and trying to get a new deal. There's no customer retention policy/reward as I could get a better deal from their website as a new customer than they could offer me as a current customer - there was a £10 difference—funny way to run a business. So I've cancelled the contract.

Reviewer

Shirley

Location

Lightwater

Date

16/12/2023

Comments:

Appalling company had broadband and tv with them for 2 years with many complaints all of which have been fobbed off with you are not on complete broadband cannot watch a movie without the internet cutting out tried to upgrade today and want to charge 15 pounds for delivery manager Tim refused to waiver the charge at the request of the customer service agent Then wouldnt let me cancel without penalties so tied in with this appalling company zero customer service even after a terrible service for 2 years woukdnt even forfeit 15 delivery charge great business sense

Reviewer

Nanda

Location

Epsom

Date

12/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Terrible service. I was promised compensation by their staff, and they refuse to give to me in a later date. Terrible signal too.

Reviewer

Mujtaba

Location

Birmingham

Date

09/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

BT - shameless people providing worst services than 3rd world counties. Unfortunately, we are victims of BT internet at home. The promised speed of 30mbs is actually 7-11, the promised signal reach of 250 yards is actually 10 yards and they promised us unaffected signal even when we connect 60+ devices, surprise, surprise, the signal starts to lag after 5 devices and it randomly stops working. An utter disregrd to the consumer rights. Failing customers at every single step. Above all, we cannot cancel because of the contract but they can break every line written in that contract. Shame shame shame shame Their license should be revoked and ofcom should take action

Reviewer

Bt is the worst

Location

London

Date

01/12/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Slowest internet around and if you are old they will take advantage knowing u prob know nothing about it all

Reviewer

Brian Marsden

Location

Maidenhead

Date

29/11/2023

Ratings

Satisfaction

1.00 stars

Speed

3.00 stars

Reliability

2.00 stars

Comments:

Dont use BT!!!, going into day 3 and waisted hours. Engineer promised this morning between 8-1pm. Waited and just didnt show, No text and no apology. Most importantly still not fixed and just going from pillar to post.

Reviewer

Chris

Location

Lancashire

Date

25/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

My parents broadband ceased to work. They sent an engineer who said he'd found the problem and fixed it, yet it still didn't work. He said the router was now at fault, they sent a new one, still didn't work. Four phone calls later, and a day of my life languishing in English history, and they now say that we have WiFi, we certainly don't, and therefore there is nothing more that they can do!!!!!!. Ridiculous outfit.

Reviewer

R Kightley

Location

Shipston-on-Stour

Date

23/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Shockingly rubbish rural service with indifferent customer service response (they just want to close any query/complaint instantly).... then they cut me off with no reminder. How do you start off with a monopoly on telecomms, yet end up so inept and hated

Reviewer

Jordan

Location

Norwich

Date

22/11/2023

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Nothing wrong with the product but the customer service is terrible. Constant calls back and forwards numerous complaints. Still nothing sorted will be going to trading and standards soon.

Reviewer

Amirah K

Location

Blackburn

Date

20/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Terrible WiFi connection. WiFi is forever disconnecting for 5-10 minutes and is constantly lagging.

Reviewer

Nick

Location

Cranfield

Date

18/11/2023

Ratings

Satisfaction

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Do not have your WiFi from BT terrable service and staff misleading statement, useless company take your business elsewhere.

Reviewer

Chris Brotherton

Location

Milton Keynes

Date

14/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Honestly disgusting, I was mis-sold an unbreakable broadband package which was offered by BT to overcome my performance issues on their previous package, it has never worked. They sold me EE unbreakable which gives me connectivity when BT is down but EE is outdoor only in my area obviously I wasn't to know this as not an EE user previously I would expect BT to be checking this. I have made 30+ calls complaining to BT since January this year, atleast 3 times a month. I have been given 4 boosters one after the other to improve service (it hasn't) I have had openreach out, tube engineer out, engineers have told me they do not meet my speed promise and that the EE back up will NEVER work but will they waive the cancelation fee... What do you think. I have had complaint tickets closed when handing over to teams who will resolve my contract issues to avoid the 30 day threshold of free cancellation as part of their process, NOT because anything has been resolved. Honestly I am close to going prison for doing something I shouldn't when it comes to BT. THE WORST service provider in our country.

Reviewer

carla macmillan

Location

chesterfield

Date

08/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Totally disgusted and very UNHAPPY with BT horrible company!!! My phone line never works they never help to fix it, I have spent hours trying to get through. When i get through its a complete waste of time because i still don't get help. Its very frustrating how they get away with such crap service. I cant wait to leave BT and suggest nobody use this company and save yourself a lot a stress and bad customer service and bad internet and phone service.

Reviewer

Dylan

Location

Wales

Date

04/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Even though my tech support experience with BT was a week ago it makes me angry to even think about it again and write this review, but people need to know how atrocious the tech support experience is with BT, so buckle up. I had an initial engineer visit who identified a broken fibre component on the telegraph pole in the street. Another appointment had to be arranged for an engineer with a cherry picker van to reach the top of the pole - fine, BT booked this for 2 days ahead. Fast forward to the day and I wait around all day for the engineer and they never show up, and I get NO notification or cancellation message. I call BT and managed to talk to someone who gave the usual platitudes and apologies and they book another one for ANOTHER 2 days ahead. Guess what happened? NO ENGINEER SHOWS. NO NOTIFICATION OR CANCELLATION MESSAGE. I decide to check the BT fault portal and it just says I told them the fault was fixed (I did not) and the appointment was cancelled. By this point I am furious, I have been lied to and had my time wasted again. I try to call BT again to find out what is going on and their tech support line now completely denies you any possible way of talking to a human, and it simply auto hangs up after a message and a text bot spams you saying it is doing some tests, (which are pointless because we're past that stage of problem resolution), and just BOOKS YOU ANOTHER appointment. I had to take a timeout at this point, I'm generally a pretty chill person but I have hit 10/10 anger/frustration. After composing myself I try to find another avenue to talking to a human to get an explanation of what has happened, and some confidence that an engineer will show up. I end up finding the web chat as an avenue to talking to a human. This process was also painful, having to reiterate the timeline of the issue with the customer support reps taking 5+mins for each response, and getting switched between 3 reps was tiresome. After an hour on a web chat, we get the booking for the engineer and their promise that the appointment is definitely confirmed and will happen. Nobody offered an explanation for what happened with my previous 2 appointments, I had to get escalated to a manager and he eventually revealed that BT make appointments with Openreach and give them to the customer WITHOUT ANY CONFIRMATION FROM OPENREACH. So in my case 1: An appointment was made by BT with Openreach 2: BT gave me the appointment date/time 3: At some point Openreach denied the booking with BT 4: BT didn't think to inform the customer and their shoddy automation just marked it as ME closing it. Truly. Mind. Boggling. During the webchat I raise a formal complaint, all this turned out to mean is I get an automated text saying "We raised a complaint and agreed to keep it open until we resolved your query. If your problem has now been resolved, please reply CLOSE. If you're still experiencing problems reply HELP or call us." That's not dealing with a complaint, that's dealing with a fault. Oh and you can't even reply to the text because it's a short code SMS :facepalm: Embarassing BT, it sounds like some executive was hired who just heard that all the cool kids were automating stuff so they decided to force automation into every aspect of the platform without spending the time and effort to get it right. So as a potential BT customer do yourself a favour and choose literally any other broadband provider. I've never in my life dealt with such incompetence from a tech support platform. I'm switching to Sky when my contract is up, BT could offer my entire 2 year contract for free and I would still switch because the stress is not worth the money.

Reviewer

Chris

Location

Nottingham

Date

04/11/2023

Ratings

Satisfaction

2.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

1.00 stars

Comments:

Since merging with EE I’ve had nothing but problems. Internet just randomly cuts off,when it does work it’s very slow. phone lines very crackly can’t hear a word anyone’s saying. Constantly having to turn it off and back on again. I’m looking for a new provider

Reviewer

Sophia

Location

Birmingham

Date

02/11/2023

Comments:

Ever since I got bt,I have been absolutely appalled by the service. Bt promises to give you a quick broadband service without delays or having to wait for thongs to load. I'm affray that bt did the exact opposite. Now it is 'normal for us to spend 10minutes just finding a programme or film to watch, purely because of waiting for everything to load. In the past, we have also experienced (several times) having to wait up to 45 minutes just to get the programme or film to work, this was also with it being bad quality due to the video stopping and starting, the audio not working and an overall unpleasant and frustrating experience when, all we want is a relaxing night in. We did get a visit from bt but they did absolutely nothing to help with the problem and just looked at the broadband and left, without giving us a solution, or fixing it since. I also know that other people have experienced this so this has to be sorted out. As a result of this inconvenience, we are now changing the broadband services to a different company and are excited to get a better experience, compared to the frustrating and appalling service that we got from bt.

Reviewer

michael brine

Location

mid devon

Date

01/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Reliability

1.00 stars

Comments:

where to start, 2022 started having problems with broadband, numerous visits from Open reach, complaints to BT, still on going, now am at the end of my tether, last 5 mths useless, drops out all the time, if you contact BT every excuse going they don't want to know, spoke today with man called Anthony, so called executive, he admitted today he's not really, doesn't,t want me to go to Ombudsman, I have since discovered that lots of people around me have the same problem, apparently BT can't do anything until Openreach are involved, but they will not contact them on my behalf, so it is left to me, I understood that my contract was with BT but they don't want to know, will keep posted with updates.

Reviewer

H Bailey

Location

London

Date

01/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

1.00 stars

Comments:

Absolutely appalling. 3 faults in one month so far. Have waited in twice when no engineer turned up. Twice sent the wrong engineer (who didn’t have the right equipment for the kind of fault we had). Systems for appointment booking constantly down, the online chat is either AI or populated with people who have no idea what they are talking about. On the phone we’re told something different every time we call. We‘ve had more outage than connection, since bt ‘connected’ us to ‘full fibre’.

Reviewer

Daniel

Location

Liverpool

Date

01/11/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

Been with them for years and price kept creeping up, up to £68. Decided to leave a few days before the contract was up, was told I had to give 30 days notice even though I’m not cancelling early, I’m just leaving as it’s the end of the contract, horrible, rude and unhelpful customer service, save yourself the hassle and don’t choose BT.

Reviewer

MAx

Location

Portsmouth

Date

25/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I would give -0 if i could , I am surprised how this sort scamming awful company still surviving , People need to stop bothering with this company anymore and look for other better providers who actually know the technical faults , how to solve them within 12 hours , its been over 3 weeks and in portsmouth City area NO Crappy BT service and the people on the other side have skills or knowledge what they are talking about , DISGUSTING I|DIOTS.

Reviewer

David

Location

Sheffield

Date

25/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Rude, unhelpful, late, poor workmanship, can’t deliver in the speeds they promise

Reviewer

Rinshad

Location

Plaistow

Date

25/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

It is a worst broadband. They are cheating costumers. Dont trust them. And comparing to other broadbrands the speed is very low

Reviewer

Bhuwan

Location

Windsor

Date

24/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

4.00 stars

Comments:

Their business practices are extremely dishonest if not outrightly fraud. They are the kind of business where you need to read every line of thousands of lines of TnC before signing the contract.

Reviewer

Harrison

Location

Essex

Date

23/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Used to be great but the last year has been appalling. Try and do everything but help. Paying through the nose for their service and end up with speed less than 1% advertised. Just don't bother with them.

Reviewer

Mark

Location

Bushey

Date

19/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Worst telecom company ever. We are moving out of town and have been told that we owe a £500 penalty to close our account despite being up to date on all payments? Outrageous! Virgin does not slam their customers like that. Once your contract ends I recommend that you choose ANY other provider in the UK (i.e., Orange, Telefonica, Vodafone, Deutsche Telekom, Telenor Group and Virgin Group). Or if you are looking subscribe, DON'T! They do not care about you as a customer and only want your money, and they will screw you to get it.

Reviewer

Katie

Location

London

Date

18/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Awful, awful, awful. The network is so unreliable, we had trouble with it and when I phoned to get it sorted they had tried to charge me extra £60 for apparently not paying 2 months. I’ve kept up to date will all my billings and subscriptions for this stuff. I find it absolutely ridiculous. Don’t go anywhere near this company!!

Reviewer

Mally

Location

Leeds

Date

17/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Total joke I knew after 11/2 days so cancelled was told still need to pay £58 as in house I said put report in to offcom asked for name tried again reconnected AGAIN 36hours stopping at 31% THREE TIMES virgin uploaded at once. Cancelled AGAIN got to wait 4week to return router.gonna call me in Three week to try to resolve DEFFO dealing with wrong bloke if they take me on.fitst thing you should do OFCOM THEN FINACIAL OMBUDSMAN take names and dates of callslasty small claims court. SHIESTER COMPANY.NO STARS AWARDED

Reviewer

Raymond

Location

1 High Street, Edwinstowe

Date

15/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

2.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

They claim that they have unlimited unbreakable WiFi? Don’t even bother! It’s all just a false advertisement. Not a day passes and I regret using BT. It doesn’t even manage to stay online for 24 hours before breaking. Absolutely horrific. Rate a 0 or lower if I could

Reviewer

Raf

Location

Neasden

Date

12/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Worst service ever. Avoid

Reviewer

Pawel

Location

Leeds

Date

08/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

If there is 0 stars I would not even give that to BT. Worst company ever. Charged me for account which I don't have and is on different address but under my name. Tried to solve issue since May when I found out about it after received Termination of service warning for account/ service that I don't have. Calling them trying to resolve the issue for over 6 months with answer that case is getting sorted and that they aware of the issue and that they know that I don't have account as it was closed next day after it was opened but there is system fault which they try to resolve. Case moved to BT complaints where I have got information not to worry as all will be sorted. Today I call them again and got information that it was moved to Debt collector and they can not do anything! Now after 6 months time on phone , stress, and I don't know what else I am told that they can not do anything as it is down to Debt collector and they don't want to talk with me. I need somebody else for legal advice to sort the case out for something that I never Had!

Reviewer

Patricia SUTCLIFFE

Location

Bradford

Date

06/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The worst mistake I have made switching to bt I think I should be able to cancel my contract don't think I have had a week without problems

Reviewer

Darren

Location

Southampton

Date

05/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Almost £30 per month for a broadband speed never greater than 5Mbps. Toob are quoting £25 per month for 900Mbps. Tell me how it’s not criminal for BT to get away with this. It’s disgusting that in 2023 where the whole world moves on Wifi that my grandchildren can’t stream tv shows or play on the pc. Absolutely stay away from this awful company.

Reviewer

Elena

Location

Edgware

Date

05/10/2023

Comments:

My mistake was when I choose this provider, very poor connection and very expensive, my contract is end on 19 this month, they send me a letter yesterday but the letter was printed on September and they want o month of the cancellation, I don’t want to continue with them, they force me, worst provider ever I had

Reviewer

Gordon Mark Webber

Location

Bexley

Date

05/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

More than 2 weeks ago BT “accidentally ” disconnected my broadband (including a Bereavement pHone Helpline). Although mistakes can be made what followed has been unbelievable. When attempting to get the service back I found that BT have tried to make it impossible for a customer in need to speak to them. The only way to speak to a human is to go through as a customer who wants to upgrade and then ask not the advisor to put you through to connections. However, the 9 people I have spoken to at Connections are either completely incompetent or fundamentally dishonest. Each advisor I have spoken to sounds credible and has assured me that they can sort the problem out and dependent upon the advisor the service will be restored “later today, tomorrow, in three days, or 5 days”. It’s now been over 2 weeks since they made their mistake. I am still without a connection, Each time I manage to speak to somebody I am told the failure to reconnect is the fault of BT Open Reach, BT Wholesale, the advisor I previously spoke to or Sky! To top it all they have explained to me that managers will not speak to customers as they can’t tell them anything different to the advisor taking the call. When I insisted yesterday that the advisor connect me to a manager she told me that “Aaron” has only just come back from leave and has hundreds of things to do so is too busy, I did not accept that so she spoke to him again to ask him to take my call, only to be told that he will try to call me within 3 to 5 days.

Reviewer

James Abrahart

Location

London E14

Date

02/10/2023

Ratings

Satisfaction

1.00 stars

Comments:

Absolutely disgusting after many calls and checks pressing buttons and doing the work for them on all the checks. Engineer came said it’s an outside issue. Nothings fixed all the same. So many more calls and checks. We have received No call backs No Wi-Fi No TV No phone After 20 years of being with them Let’s understand you want to charge us for a service that we don’t have

Reviewer

Jacqui

Location

E14

Date

01/10/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Reliability

1.00 stars

Comments:

No service since Thursday last week on Wi-Fi or Tv Told it’s an iutsude wires and would be fixed Friday. Still nothing and no contact from them at all. What am I paying for?

Reviewer

Shirley oneill

Location

Surrey

Date

30/09/2023

Comments:

Awful broadband cannot even get a connection to write an email customer service stating buy the upgraded complete broadband why do I have to do this jist for an internet connection in a room aside from where the box is Terrible broadband now looking elsewhere

Reviewer

Muhammed Naeem

Location

Birmingham

Date

29/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I have ordered BT broad band over 3 weeks ago. I was given 10 days installation time. No installation, no update whatsoever for 3 weeks. I called and I was told we will have an update on 27, 28 or 29 September. Sent email to CEO of BT which was responded by someone working for him. She had all the excuses and worst CRM skill and rude attitude, she said "you want me to cancel your order" Just 10 minutes ago I received a phone call from BT telling me that first part of installation will take place on 5 October. BT needs to pay attention to customer misery if they have any sense of it.

Reviewer

Self preservation society

Location

Uk

Date

29/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

WARNING please please do not go with EE ,BT INTERNET, absolutely terrible. The amount of stress and headache I've had is really not worth the depression.

Reviewer

Graham

Location

Glasgow

Date

28/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Customer service is almost non-existent and they constantly lie and fail to sort anything. Two months and things still aren't fixed. They are actually breaking the law because I cancelled the following day and by law I have a cooling off period. I am guessing their customer service work from home, sorry, I mean they are at home pretending to work. It's almost impossible to contact them and there's no email address contacts. They are supposed to be a communications company! Seriously, avoid them like the plague.

Reviewer

Kurt

Location

Pontefract

Date

26/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Scum of the earth. Please, please do not ever join these. Well I joined BT for there 6 months half price deal and if id have known now what i know, I wouldn't have paid 50p a month. Cut my internet off 7 times in 5 months because they kept getting my grandad and mines accounts mixed up (he hasn't been with bt for 3 years) they kept cutting services off before billing date knowing I'm on the vulnerability list and have young children with monitors ect, took 2 double direct debits which I had to fight for to get back, way below promised spoeds, TV service was glitchy and slow. So I left to Sky, received my final bill reminded from bt £656.53 with options for payment plans ect, called the number to be told BT don't accept payment plans and its because it has already gone to a debt collection agency (when I called day I received the letter) it wad with TDX group... Or so I thought, contacted TDX to setup payment plan to be told they don't support BT as a client and it's not with them

Reviewer

Rob

Location

Norwich

Date

23/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

The worst customer service of any company I've ever dealt with, by a wide margin. I would only recommend them to my worst enemy if I wanted to be particularly cruel. We made a simple request to re-activate a broadband connection, the cable, BT box and router all still in place. After waiting an hour for the call to be answered, we were transferred to four different agents in three different departments over the next hour. The so-called customer service agents were rude and totally incompetent, only interested in selling us an upgrade on our existing connection (presumably there's a commission at stake here). Eventually they agreed to send an engineer, who took one look and said "Oh, you just need this other line reconnecting, that's easy, they've misunderstood". It wasn't in his job description of course and after another hour long phone call with Dumb and Dumber the next day, we gave up. Avoid this company if you value your sanity!

Reviewer

Stefanos

Location

Peterborough

Date

20/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Worst service ever. Avoid like the plague. Called to move homes on the 11th of August. An engineer was supposed to visit on the 6th of September (new address), the usual 08:00-13:00 five hour wait, no one shows up. Informed the engineer cancelled for no reason and this has been "reported internally." Appointment set up for the 19th of September, initially. Called back, appointment moved to the 11th. Engineer shows up, says he can't fix the problem and another "special" engineer or group of engineers have to attend, says that usually happens in 48 h. No one shows. Multiple calls, promised appointment by the end of the week. No one shows. New appointment for the 19th of September, no one shows. First person says Openreach cancelled appointment, second that BT never sent them the appointment. Third person promises appointment in 2 days or the next day. Appointment booked in three days. Called multiple times again, useless, no one able to help. Called again, appointment confirmed, fed up said I want to cancel my account and my money back, lady tries to convince me this "can't be done," "no one can cancel your account," refuses to put me through to manager. Between all these events, must have spent 10 h of my life on the phone with 15-20 different person from BT, at least three morning waiting for engineers, two of them ghosts. In the meantime, paying for a service I'm not receiving. Absolute scammers and fraudsters. I'd rather throw my money down the gutter than pay them another dime.

Reviewer

Rob Siddle

Location

Warrington

Date

19/09/2023

Comments:

No stars second rate service. No customer care. Only interested taking money off you. I

Reviewer

JULIA SKINNER

Location

FLITWICK

Date

19/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

We have had the most appalling service from BT. They were unable to arrange for Broadband to be activated in a new flat recently purchased and could not give a sensible reason. This disgusting service has cost us time and money and we have been recommended by BT to use another provider. I would strongly advise anyone not to use BT, the worse service I have ever received.

Reviewer

Andrew Mallin

Location

Shrewsbury

Date

18/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Where to start on such a dismal service? Returning to a let property and having a teenager wanting fibre speeds for gaming, I chose BT Full Fibre. This was 5 years ago. They arranged an engineer to visit the property on three occasions. Three occasions they didn’t turn up. Three occasions I sat at home missing work. After the third I cancelled. Few years went by on copper, reasonably satisfied but this renewal I reached out again to BT. Distant memories of that awful service were but that, just a distant memory. This time it will be different I told myself. I stayed home. 5 hour time slot. No problem I said. Seven hours in, engineer appears. Shrugs shoulders and leaves stating he hasn’t got the equipment the installation needs and to contact BT. This I did. No apology. Thought it was completely fine to be two hours outside the appointment window. Nothing. I cancelled once more. Again. How many more times will this pathetic excuse of a company keep letting hard working people down like this? Walk away. They don’t deserve your business.

Reviewer

michal

Location

london

Date

18/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

3.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Disastrous terms, fees, and experience. Not recommended. This market needs new better companies

Reviewer

Matt

Location

Bournemouth

Date

12/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Terrible all across the board

Reviewer

Peter childs

Location

Norfolk

Date

12/09/2023

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Comments:

Had bt chap on phone

Reviewer

M.S

Location

Sutton

Date

10/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Comments:

AVOID BT Business AVOID BT Local Poor Customer service, False Information,Miss-sold, Misleading,Delay, Damaging Business...

Reviewer

Edward

Location

Edward

Date

09/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

BT broadband And business Broadband has to be the worst experience you can encounter! Don't let the small positives fool you all. 8 years of hell because I had no other option. Please for the love of insanity try an alternative as I don't think I've ever done a full week without service or very limited. I want to cry with joy now I'm free.

Reviewer

Kenan

Location

Elgin

Date

07/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

One worst customer service over years

Reviewer

Sane

Location

London

Date

07/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

4.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

This Wi-Fi is utterly ridiculous and so unusable what’s the point of paying a lot of money for you to barely be able to use the internet. It’s very annoying considering that I need this while waiting for my Broadband to be activated. So never ever pay for the Wi-Fi or you will regret and stress yourself out.

Reviewer

Dav

Location

Southampton

Date

06/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

2.00 stars

Comments:

Carried out a house move only to be advised that I can not cancel as I am fixed into a two year contract. Moved houses with BT only then to be charged a cancelation fee £200ish even though Its a house move. House move was then cancelled by BT and advised I would need a new account with a new 2 Year Fix. After this was done had a Openreach engineer contact me to install a new line even though one was already installed. Received a number of emails stating me I will.be charged £50.unless I return my kit which I am entitled to as a new customer. This company is a joke

Reviewer

Karl

Location

Brighton

Date

05/09/2023

Ratings

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Horrendous service. A recent "upgrade" to fibre that has been out of use for 4 weeks since connecting. 8 calls to BT, 2 home visits and no further forward at all. Meanwhile we are unable to work from home. BT have misconstrued our and their accounts and fail to accept any accountability or goodwill need. A sad situation as we have been customers for 5 years and out internet was fine before the "upgrade!". AVOID.

Reviewer

Uma

Location

Bracknell

Date

05/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

3.00 stars

Reliability

3.00 stars

Comments:

Frustrating experience with BT broadband service sales team. I've been trying to get the broadband service installed for the past 8 months, but it's been a constant struggle. The sales team keeps placing new orders and then cancelling them without any notification. To make matters worse, they even hang up on me during calls. This whole ordeal has seriously impacted my ability to work from my office effectively. The lack of communication and professionalism is extremely frustrating.

Reviewer

Michelle dudley

Location

Dudley

Date

01/09/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I can't give no stars don't bother I beg you don't bother with bt no customer service just deny everything deny everything I have been putting up with rubbish connection for years but every ok despite evidence so it has got to I can't talk to them they make me ill

Reviewer

Sergiu Alexandru

Location

hastings

Date

29/08/2023

Ratings

Satisfaction

3.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Business broadband account has got a cancellation fee of approximately 350£ that kicks in 24 hours after installation, they won’t tell you about. 14 days cooling off period they advertise on the internet is just advertising. Read the cancellation section carefully.

Reviewer

Andy Marshall

Location

Rotherham

Date

28/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Absolutely Shocking… never offered me the price promise as an existing customer. They tried to charge me double what a new customer would be charged so I wanted to leave and use Sky. They then offered me a deal and left my order pending. I have been without internet or a landline for a week now. You ring up and speak to different people and get absolutely no where. Shame on you for a disgusting service and still got no further. They offered me a £10 credit which is a laugh…

Reviewer

Lily

Location

East Sussex

Date

26/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Give BT your money if you want hassle and battle. Andrew, BT's customer service supervisor at Warrington, is belligerent, disparaging. It looks that BT makes up their customers'reviews. I would have given BT a negative if there is this option. BT has lost 126,000 customers in 3 months? (The Telegraph 27/7/23). No surprise. BT's customer service is resolutely determined to drive customers away. BT has my landline number wrong and mobile number wrong which might have something to do with their persistent random rejection of my log on to my BT ID since about late 2021. BT then cut my landline and broadband off in July 2023. It looks malicious as I have told BT many times to correct their numbers. BT keeps sending links, as fixes to my complaint, to an email address which I have told them I cannot open. BT would throw up 'We seem to have a technical issue', yet after 3 pass codes, 11 new passwords and 2 PINs and that was done with BT's Luke on the phone on 31/5/23, BT would still reject my log on. Luke said he would raise a bridge case whatever that means and someone would call. No one ever did. Same with Corey on 21/6/23 who said he would raise a ticket and someone would call. Again no one ever did. BT's Mark in Darlington was accusatory threatening when I complained on 31/7/23 as if it was my fault for the issues and he was only doing me a favour. For the 3 dates and the 3 times that BT then said they had called, I had got not 1 of them. David's supervisor Andrew in Warrington was belligerent, a bully boy in disguise. Andrew brought up that I was not on a more costly package with faster broad band. But broad band speed is never the issue. Faster broad band will not log me on to my BT ID. I am a light broad band user. I do not need faster broad band. It says how out of order Andrew is, trying to belittle customers. It makes one wonder why BT has someone like Andrew in customer service and a supervisor at that. Maybe that is how BT makes money. Beat customers into giving up.

Reviewer

Person driven mad

Location

London sw10

Date

23/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

The most awful, unhelpful, dysfunctional, dishonest company I have ever tried to deal with. Incompetent on an industrial scale. The engineer who is finally supposed to fix the WiFi problem just called to say he can't find the problem the problem is that after 5 days they have sent him to a totally different address in another part of London. Morons. Never use them if u don't have to. Customer service is customer disservice. Zero points for anything.

Reviewer

Claire

Location

Southampton

Date

23/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Comments:

Terrible service. I have recently moved home and tried to set up BT broadband. They have cancelled my order 3 times and I have only found out through logging on to my account to track the order. No communication from BT. Very disappointed.

Reviewer

Aggie

Location

Felixstowe

Date

22/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

If only there was a zero stars to give this company would be the first! Awful, disgusting and dissapointing every time I need to deal with thsi copmany! setting up broadband at the new address is nearly impossible and you gotta wait up to 3 weeks because they just simple don't give a single flying F***!!! Avoid at all cost to save yourselves time, energy and nerves! IT IS NOT WORTH YOU HEALTH!

Reviewer

M.Malik

Location

London

Date

18/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I am writing to express my dissatisfaction with BT broadband. In March 2022, I discovered that a fraudulent account had been opened in my name several years before. I immediately contacted BT to report the fraud, but they were unable to resolve the issue. They 'tried' to get in touch using the email address used on the account - THAT IS NOT MY ACCOUNT so it is obviously not my email address. They did not write to me either. They passed the matter off to a debt collection agency, even though I have a police case number and proof that I did not reside at the address where the account was opened. They're pawning it off as a civil case. I am extremely disappointed with BT's handling of this matter. They have been unhelpful and uncooperative, and they have shown no regard for my rights as a customer. I would not recommend BT broadband to anyone, and I would advise others to AVOID using their services.

Reviewer

Mayur

Location

Reading

Date

16/08/2023

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

I don't recommend BT internet service to anyone. Very bad experience about internet service and BT policies. I would like to give less than one rating but there is no option available. Since I had to leave UK due to some unfortunate reasons and they don't have any policy which can waive off my account closing charges. Just wanted to milk customer's money.

Reviewer

Graham

Location

Birmingham

Date

15/08/2023

Ratings

Satisfaction

2.00 stars

Comments:

I upgraded to full fibre and now internet pages are slower to load or only partially load. These apart, I have not noticed any differences except the cost! Don't be tempted by upgrade offers.

Reviewer

Rhys

Location

South Wales

Date

15/08/2023

Comments:

Stay well away from these incompetent fools. I don’t know where to begin. Terrible speeds, terrible reliability, unusable broadband for a small household of 3, the list goes on. Most recent saga has been moving home, they can’t even set that up properly. They are billing me for 2 properties and 2 accounts, failed to changeover on the date I requested so we were without internet for a week. They promise call backs that never happen, they can’t give you speeds they promise you and when they can’t their answer is to ‘deal with it’. I would give one star for each criteria but that would be too generous. Utterly abysmal service quality, and shameful customer service.

Reviewer

Iswarya

BT Home Broadband Reviews