Virgin Media Home Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving.
Below are all the reviews we've received for Virgin Media.

How Virgin Media compares:

Typical Satisfaction
Typical Speed
Typical Service
Typical Reliability

Recent customer ratings for Virgin Media

Based on 4,678 688,918 customer ratings since May 2025 Apr 2009 ( )

Satisfaction

3.28 stars

Customer Service

3.01 stars

Speed

3.36 stars

Reliability

3.29 stars

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4,809 Customer Reviews over pages

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Reviewer

Des B

Location

Sheffield

Date

20/11/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Virgin is good, fast, stable but it can be a bit expensive depending on the speed.

Reviewer

Jenny

Location

Newcastle

Date

20/11/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Virgin media is without a doubt the best. A few years ago I would have given it a higher rating but since I last renewed my contract it often drops out, hence my lower rating

Reviewer

Sola

Location

Manchester

Date

18/11/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Virgin is reliable and fast. I don't have anything to complain about it.

Reviewer

Vicky

Location

Cambridge

Date

10/11/2025

Ratings

Satisfaction

3.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

Overall good but we have had frequent outages which have only been addressed recently.

Reviewer

Anon

Location

Essex

Date

10/11/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

When I’ve had issues it has been quickly resolved, also getting reduced prices due to broadband being down.

Reviewer

Virgin Media Customer

Location

Date

30/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

The service is good and works well for my family but the prices have been creeping up and becoming too expensive.

Reviewer

Neil S

Location

Lancashire

Date

29/10/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Service is reliable but constant price increases and horrendous customer service. As a long term Virgin customer, I would no longer recommend them vs other providers due to just how poor and difficult they are to communicate with.

Reviewer

Katie

Location

Coventry

Date

29/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

I’ve been with Virgin for 6 years. Very reliable and a good speed the majority of the time which is essential for working from home.

Reviewer

Thomas

Location

Glasgow

Date

27/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Virgin provides great speeds with no dropouts and I think it is great value for money

Reviewer

Bobbyell

Location

Newcastle

Date

27/10/2025

Ratings

Satisfaction

3.00 stars

Customer Service

5.00 stars

Speed

4.00 stars

Reliability

3.00 stars

Comments:

They are always putting their prices up even in contract. No special offers for long paying customers, if you ring customer services they nearly always give you a better price

Reviewer

Tony

Location

Chelmsford

Date

24/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

4.00 stars

Comments:

Reliable connection and good TV at a reasonable price with decent customer service.

Reviewer

Shirley

Location

Liverpool

Date

24/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

5.00 stars

Reliability

5.00 stars

Comments:

Very reliable and fast speed but customer services are poor. Prices are no longer competitive

Reviewer

Breegan

Location

Manchester

Date

23/10/2025

Ratings

Satisfaction

3.00 stars

Customer Service

4.00 stars

Speed

2.00 stars

Reliability

2.00 stars

Comments:

Slower than expected especially when accessing Netflix, prime etc. coverage throughout house is poor when further away from the modem. Have to wait a long time to get through to customer services

Reviewer

S Smith

Location

Chelmsford

Date

23/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

5.00 stars

Speed

5.00 stars

Reliability

4.00 stars

Comments:

Virgin Media is the most reliable provider for broadband, it very rarely drops out, we get the advertised speeds, and in over 15 years have never had any problems with them.

Reviewer

Greg

Location

Oxford

Date

22/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

2.00 stars

Speed

2.00 stars

Reliability

5.00 stars

Comments:

It was easy to set up and is normally reliable but we had to set up a signal boosting network for WiFi to reach all the rooms in a 3 bed semi detached house.

Reviewer

CSR

Location

Glasgow

Date

22/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

We got a good deal with Virgin. We've only been with them for a couple of months but we are getting faster speeds compared to our previous provider. Our connect has been reliable and the equipment provided is easy to use and setup.

Reviewer

Steven Wright

Location

Buckinghamshire

Date

19/10/2025

Ratings

Satisfaction

1.00 stars

Customer Service

1.00 stars

Speed

1.00 stars

Reliability

1.00 stars

Comments:

Virgin Media's service is bordering upon fraudulent. For 78 days I was without a broadband service and no TV package. They actually tried to increase my contract charges on day 79 even though I had no service! I got no refund for my TV package and only got 30% refund on my broadband subscription. They truly are the worst rip-off company in the UK

Reviewer

Virgin Customer

Location

London

Date

17/10/2025

Ratings

Satisfaction

2.00 stars

Customer Service

1.00 stars

Speed

2.00 stars

Reliability

3.00 stars

Comments:

Virgin hiked the price each year. The speed is not as indicated and it’s difficult to get in touch with their customer service department

Reviewer

Jordan

Location

Liverpool

Date

17/10/2025

Ratings

Satisfaction

5.00 stars

Customer Service

4.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

The connection speed is fantastic. The only provider in my area with such a high download and upload speed.

Reviewer

Rusty

Location

Cardiff

Date

15/10/2025

Ratings

Satisfaction

4.00 stars

Customer Service

3.00 stars

Speed

4.00 stars

Reliability

5.00 stars

Comments:

They provide good speeds and tech and everything works, but I don’t look forward to having to speak with them as I find their customer service hard work.