Gigaclear Broadband Deals, Customer Help & Cancellations

Author: Emma Davenport

Last updated: 20 August 2025

About Gigaclear broadband

Gigaclear is an alternative provider (altnet) that runs its own full fibre network (FTTP).

Availability for its broadband service is limited, with Gigaclear mostly focussing on delivering its services to rural areas.

With a Gigaclear deal, you can get ultrafast broadband at speeds up to an average of 900Mb. That’s fast enough to cope with even the busiest of households.

Best of all, this doesn’t come at a high cost, with prices starting from less than £20 a month.

Gigaclear Broadband Deals

Gigaclear currently offers three different full fibre (FTTP) broadband speeds:

• Gigaclear Superfast 300: average 300Mb upload and download speeds
• Gigaclear Ultrafast 500: average 500Mb upload and download speeds
• Gigaclear Hyperfast 900: average 900Mb upload and download speeds

Ultrafast 500 and Hyperfast 900 come complete with a Smart Wi-Fi system (Wi-Fi mesh nodes) for improved signal around the home.

There's often a £30 set-up cost for Gigaclear new customers. However, unlike most other broadband providers, deals come with a shorter 18-month contract.

Gigaclear broadband packages are symmetrical in speed. This means it has matching download and upload speeds. Most popular broadband services are asymmetrical, with upload speeds that are much slower than the download rate.

• What’s FTTP?

  Full Fibre broadband is also known as ‘Fibre To The Premises’, ‘Fibre To The Home’. This is often shortened to FTTP or FTTH. They’re all the same thing!

  Instead of copper telephone wire making up the final part of the journey from that green cabinet on the street, fibre optic cables are installed right up to your home.

  It’s amazing the difference in speed this small data journey can have. With full-fibre broadband, you can expect to receive speeds of 1Gb+.

  The downside is full-fibre is only available to a small percentage of homes in the UK, and it’s taking a good while to get everyone up to speed.

Broadband and home phone bundles

During checkout, you can also tailor your broadband package to include a digital home phone service. These come with a flexible, rolling monthly contract.

Gigaclear’s phone packages are a Voice over Internet Protocol (VoIP) service and won’t use a traditional phone line.

Gigaclear Availability & Coverage

Gigaclear specialises in installations in rural communities. You can sign up to in villages and towns in counties such as Gloucestershire, Herefordshire, Oxfordshire, Devon, Somerset and Northamptonshire.

As part of Building Digital UK (BDUK), it's also partnered with Local Authorities to extend its network out to hard reach areas in Berkshire, Essex, and Wiltshire.

The easiest way to find out if you can get Gigaclear is to use Broadband Genie's deals checker. You'll only see it in search results if it's available to your home.

Switching to Gigaclear

Gigaclear will help you switch and cancel your previous contract, but this isn’t an automatic process.

After clicking 'Get Deal' and completing your order, call Gigaclear’s One Touch Switch service on 0370 774 0533.

For more help, read our guide: 'how to switch broadband and save on your next deal'.

As Gigaclear uses its own network, it’s possible to carry out seamless switching with no downtime at all.

Gigaclear Installation

Before your installation date, your property will need to be inspected by Gigaclear’s full fibre engineers. External work will be completed and a coil of fibre cable will be left at your external property wall (you do not have to be at home for this work).

However, someone over the age of 18 will need to be present on installation day.

Your installation can be booked to take place between 14-90 days from placing your order, at any time convenient to you.

The process will involve drilling a small hole through your external wall. Bear this in mind if you live in a rental property and seek permission from your landlord before signing up.

Gigaclear Customer Service

Troubleshooting Gigaclear Problems & Outages

Is Gigaclear down for you? Check the network status in your area.

Gigaclear has a help and support page which should be your first port of call if you’re experiencing problems.

This covers some tips for your home broadband and Wi-Fi, as well as specific guides for home phone and Linksys Routers included with Gigaclear packages.

For more help, you may want to read our guide on improving broadband speed.

Or get in touch with Gigaclear using the Live Chat option.

How to cancel or move home with Gigaclear

Gigaclear packages come with a standard 18-month contract.

You will need to give 1 months’ notice to cancel your contract, even if you’ve finished your minimum term.

Early termination fees

Gigaclear’s early termination charges will be calculated based on the number of months left on your contract. A one-off cancellation fee of £30 will be applied. However, a 4% discount will be subtracted for advanced payment.

You should never have to pay more than the total due on your contract.

Moving home with Gigaclear

As Gigaclear coverage isn’t as widespread as some, if you’re moving out of the provider’s service area, you will be able to cancel your contract on a date you request.

To do this, you need to complete its Moving House Form and email it to [email protected] or post to:

Customer Loyalty, Gigaclear Ltd, Building One, Wyndyke Furlong, Abingdon, Oxon, OX14 1UQ.

For more help, call the Gigaclear Customer Loyalty Team on 01865 968 646.

Returning Gigaclear routers

You must return any Gigaclear equipment within 14 days of cancelling your order. You will be charged £120 for a non-returned Wi-Fi router. Gigaclear will send prepaid packaging to return your router.

Complaints Process

Gigaclear has a clear complaints code of practice detailing the best way to get problems solved quickly. It promises to acknowledge complaints within 5 working days.

If you don’t feel your issue is being dealt well, you can escalate a complaint any time to the Executive Office - [email protected].

Ombudsman services

If you aren’t happy with final resolutions, and it’s been over 8 weeks since you raised a complaint, you can get in touch with its Alternative Dispute Resolution Scheme.

Write to:
Ombudsman Services: Communications
P.O Box 730
Warrington
WA4 6WU

Phone: 0330 440 1614
Email: [email protected]

FAQs

• How fast is Gigaclear broadband?

  Gigaclear has three package speeds on offer, all of which offer symmetrical upload and download speeds - 300Mb, 500Mb and 900Mb.

• Is Gigaclear part of BT? What network does Gigaclear use?

  No. Gigaclear is not part of BT. It’s an independent broadband provider (altnet), running its own full fibre broadband network).

• Do I need a landline for Gigaclear?

  No. Gigaclear packages operate using its own full fibre network cabling. It does not make use of phone lines. Gigaclear’s calls are VoIP and use a digital line.

• Can I get Gigaclear in my area?

  Gigaclear concentrates its business on rural communities, so you’re unlikely to have the option to sign up if you live in towns and cities. To check, use Broadband Genie’s postcode checker.

• How do I contact Gigaclear?

  Call Gigaclear customer service on 01865 591 131.

• How do I cancel my Gigaclear contract?

  If you’re switching to a new broadband provider and you’re out of contract, there will be no need to cancel Gigaclear directly. However, if you need to cancel for any other reason you will need to give 1 month’s notice. Call Gigaclear on 01865 591 131.

• What happens if I move house?

  If you’re moving outside of Gigaclear’s service area, you will be able to cancel your contract without charge. Complete the moving house form, or call 01865 968 646.

• Will my Gigaclear package have an annual price increase?

  Gigaclear doesn’t have a fixed annual price rise, but contracts state that prices could rise by the CPI rate + 3.5% each October. You will be notified in advance if this happens and will be able to leave with 30 days’ notice.

• Is Gigaclear any good?

  In our 2025 Broadband Awards, Gigaclear was awarded Best Broadband Provider in the South West. It offers great value broadband with a transparent service.

Enter your postcode today to see if you can get Gigaclear deals in your area.

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