Should I ask for a TalkTalk upgrade or renew my broadband package?
When your broadband contract is past its minimum term, you have two choices:
- Switch providers
- Stick with TalkTalk by negotiating and signing a new contract
We think it’s always best to spend time browsing the latest broadband deals out there.
Broadband Genie makes it easy to check the latest offers. We show clear prices and contract details. This makes it simple to compare providers.
By switching rather than staying with TalkTalk, you can often make use of introductory offers such as gift cards or free gifts. Renewal customers don’t get these.
As well as clear pricing, our broadband comparison table will show you the ‘effective monthly cost’. This calculates a monthly price for your full term, depending on any rewards you get at the start of your contract.
Here are just a few of the best deals with free gifts going right now:
- Speed: 1Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£29 per month
Price may rise during contract
- Speed: 900Mb avg. speed
- Set-up cost: £10
- Contract: 24 months
Rewards:
£26.99 per month
£30.99 from 31st March 2027
£34.99 from 31st March 2028
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£17.99 per month
£27.99 from 14th January 2027
Whatever you do, don’t let your existing TalkTalk contract continue without checking the alternatives.
Customers who stay with the same broadband provider without renewing can end up paying more than those who switch or negotiate a new deal.
Mid-contract price hikes added by many providers are partly to blame for this.
Going forward, there will be a flat rate increase of +£4 per month for all TalkTalk packages. It’s also not unusual to get an out of contract price hike on top of this. It could end up being expensive.
Should you stay with TalkTalk? The pros and cons
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Where to get TalkTalk broadband deals for existing customers
Log into your online account and click on ‘my offers & upgrades’ to see your renewal offers.
If you’re not happy with these options, you should get in touch with TalkTalk directly.
Be prepared to get into haggling mode!
Often, you'll be able to take advantage of a faster fibre broadband package at the same monthly price as a new customer. But you need to do your research and give examples of other broadband services on offer to your address.
TalkTalk full fibre upgrade deals
If you decide to stay with TalkTalk, you may now be able to upgrade to full fibre. You could then get faster speeds. But you should check your address: it’s still not available to everyone.
Don’t assume that a faster broadband package means more money. There are some very good deals on full fibre at the moment. Here are some good options available today:
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£17.99 per month
£27.99 from 14th January 2027
- Speed: 264Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
£18.99 per month
£22.99 from 1st April 2027
£26.99 from 1st April 2028
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£24 per month
Price may rise during contract
We recommend upgrading to a full fibre service as soon as possible if you currently have part fibre broadband. This is because in 2027, traditional landlines that slower broadband packages used will be switched off.
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What is full fibre?
Full Fibre broadband is also known as 'Fibre To The Premises' , 'Fibre To The Home' . This is often shortened to FTTP or FTTH. They're all the same thing!
Instead of copper telephone wire making up the final part of the journey from that green cabinet on the street, fibre optic cables run to your home.
It's surprising how much difference this final part of the journey can make to your broadband performance. With full-fibre broadband, you can expect to receive speeds of 1Gb+.
The downside is that some homes in the UK still don't have access to a full fibre broadband network.
Getting TalkTalk TV as an existing customer
For an extra £5 per month, customers can add on the TalkTalk TV to a broadband plan without a change of contract.
As well as over 70 live channels (including all the Freeview channels), this gives access to streaming apps for catch up, including:
- Amazon Prime Video
- Netflix
- NOW TV
- Disney+
- BBC iPlayer
in 4K ultra HD definition.
You can add and remove app subscriptions on a month by month basis.
The subscriptions are charged separately.
Adding phone packages as an existing TalkTalk customer
If you don't already have a calls plan included in your existing plan, you're free to add these on at any time. There’s no need to set up a new package.
All are on a rolling-monthly contract. There are three home phone call plans available:
- Unlimited UK Calls: Unlimited anytime calls to UK mobile phones and landlines (for the first 60 minutes)
- UK Evening & Weekend Calls: Unlimited calls from 7pm on weekends and all day on weekends (for the first 60 minutes)
- International Calls: 1,500 minutes to mobiles and landlines in over 50 countries.
Frequently asked questions about TalkTalk broadband offers for existing customers
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Can I upgrade my TalkTalk Broadband?
If you currently have TalkTalk Fibre 35, there should be scope to upgrade your broadband package and get a faster download speed.
If you have TalkTalk Fibre 65, you might find this is the speediest superfast fibre package you can sign up to. It’s worth checking regularly to find out if you can upgrade to full fibre.
Full Fibre TalkTalk broadband deals may not be available to everyone. This will be the case for any provider on the Openreach network, as the rollout of full fibre is still ongoing.
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What's the best way to contact TalkTalk customer service?
Call TalkTalk customer service on 0345 172 0088. For more information, including TalkTalk call centre times, see our guide to TalkTalk customer service and technical support.
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Can I get a new Wi-Fi router if I upgrade or renew my TalkTalk broadband package?
You’ll be sent a new Wi-Fi hub if you sign up to a full fibre optic deal. This will either be an Amazon Eero 6 or Amazon Eero Pro 6. You might have to pay for a new router, if this is just a personal preference.
If you’re renewing your contract, it’s always worth asking for a free update as part of the deal! For more information, you can read our TalkTalk router round-up.
Switching away from TalkTalk
If you’re out of contract with TalkTalk, now’s a great chance to reset your broadband service.
Ask yourself:
- Can you get a cheaper deal?
- Would you benefit from a bundled broadband, TV or phone deal?
- Do you have faster options with another provider?
- Are there better options available without annoying price rises?
Use our easy deals checker to find out what’s available at your home, and your best alternatives.
When you switch providers, you don't need to contact TalkTalk yourself. Thanks to One Touch Switch, your new provider will do all the work for you.
For more help, you can read our guide: 'How to switch broadband and get an amazing deal'.