How to cancel TalkTalk broadband

Author: Emma Davenport

Last updated: 16 September 2025

What to do before you cancel TalkTalk broadband

Cancelling TalkTalk broadband is straightforward, but there are a few things to do first.

Check your contract

Most TalkTalk deals now run for 24 months. If you leave early, you’ll likely pay a fee.
The easiest way to check your contract end date is:

• Sign in to your TalkTalk My Account
• Check your latest bill for the end date
• Or call TalkTalk broadband support on 0345 1720 088 and ask

Shop around for a new deal

If you’re switching rather than stopping broadband completely, line up a new provider first.

Use our deals checker to compare today's best broadband offers:

Here’s a round-up of today’s most popular home broadband deals:

Cancelling your TalkTalk package if you’re switching to another provider

If your TalkTalk contract is over, and you’re moving to another internet service provider, your new provider will usually cancel TalkTalk for you using the One Touch Switch process.

This is the easiest route, and you won’t have to pay any fees. Just find your favourite broadband deal, click the ‘get deal’ button, complete the checkout and they’ll do the admin.

Cancelling if you’re stopping broadband completely

If you’re cancelling, but no moving to another provider, you must contact TalkTalk directly to cancel.

Here’s how:

• TalkTalk Cancellation Number: 0345 1720 088 (have your TalkTalk broadband account details ready)

Or write to:

TalkTalk
Soapworks, Colgate Lane
Salford, M5 3LZ

Include your name, phone number, and signature in any letter.

Genie Tip: TalkTalk will usually phone you to confirm cancellation, so it may be best to avoid the unnecessary delay and phone the customer service line.

TalkTalk cancellation policy and early fees

If you leave TalkTalk before your broadband contract ends, you’ll have to pay early termination charges.

These are charged for every month remaining on your minimum term.

When you can leave without paying a cancellation fee

• Within 30 days of joining (Great Connection Guarantee / your ‘cooling-off period’)
• If TalkTalk technical support can’t fix slow speeds (Ofcom Voluntary Code of Practice on Better Broadband Speeds)

Cancelling if you’re moving

You can usually take your TalkTalk broadband service with you. To organise a home move:

• You’ll need to give at least 14 days’ notice (but no more than 3 months)
• There’s a £60 moving fee, which is waived if you renew your contract
• If your new home doesn’t have access to a full fibre network, you may have to switch to a slower speed

If you’re out of contract, this is a great time to compare other broadband providers instead.

Compare Broadband Deals

Returning your TalkTalk equipment

When you leave TalkTalk you may be asked to return any Wi-Fi routers, TalkTalk TV Hubs or boosters. If you don’t return your TalkTalk equipment within 28 days of receiving a returns bag, you may be charged.

• Read more: ‘What to do with an old router’

Cancelling due to bereavement

Contact the TalkTalk bereavement team on 0345 172 0038 (free from a TalkTalk phone). They’re open between 9am-7pm Monday to Friday or 9am-6pm on Saturdays.

Have account holder’s name and account details ready.

• How much notice do I have to give TalkTalk to cancel?

  If you don’t intend to switch providers, you must give 30 days’ notice.

• Can I cancel TalkTalk online or by live chat?

  No. TalkTalk doesn’t allow cancellation online or via live chat. You must call the TalkTalk customer services team or write to them.

• Can I leave for free if I’m informed of a price rise?

  No. TalkTalk includes the possibility of price rises in its contract. If you decide to leave early because of this, you’ll be charged the fixed early termination charge.

• Can I keep my phone number when I switch?

  Yes, tell your new provider when you sign up that you want to port your number.

• Can I keep my TalkTalk email address after I leave?

  You'll have to pay for TalkTalk Mail Plus if you want to keep access to your email when you switch provider. This will cost you £5 per month or £50 for a year upfront. For more information, read our guide: "can I keep my email address if I change broadband provider?"

• Do I need to return my TalkTalk router?

  You’ll be informed if you need to return your TalkTalk kit and a pre-paid returns bag will be sent to you. You may be charged if you don’t return your equipment after 28 days.

• Can I cancel TalkTalk if my broadband is slow?

  Yes. If TalkTalk technical support can’t fix speed issues with your broadband connection, you will be able to leave without paying an early exit fee.