About Three Home Broadband
Are you in short-term accommodation or splitting your time up between various locations? Would you love to have access to fast internet, but your address isn’t set up for fibre broadband yet? You've landed on the right page. Three’s Home Broadband could be a great solution for you.
Three Home Broadband is a mobile broadband service, giving users the chance to get online through a 4G or 5G network. This service used to be offered to customers under the name 'Relish Broadband'.
Unlike many other broadband plans you’ll find on Broadband Genie, no cables are needed to get online. You don’t need a landline (so no extra line rental costs) and you won’t need to arrange any engineer visits. Instead, when you sign up for a Three home broadband package, you’ll receive a wireless broadband hub.
Unless you sign up for Three 5G Outdoor Home Broadband, there’s almost no installation involved in setting up your home broadband with Three. Other than a few setting tweaks, it should be a case of plugging in the device. It’s as simple as getting online with your mobile phone.
Three home broadband is sometimes referred to as ‘Home-Fi’. Although the 4G and 5G hubs are technically mobile Wi-Fi devices, these home broadband hubs have a greater reach than a mobile dongle. Their signal is powerful enough to connect entire homes and businesses. Unlike a mobile broadband dongle, there’s no need to carry the hub around with you.
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What's a dongle?
A dongle is a small device that receives a mobile broadband signal. These contain a SIM card from your mobile broadband supplier.
You can get USB dongles that plug into a spare port or your computer, or a mobile Wi-Fi dongle (sometimes called ‘MiFi’) that broadcasts a wireless signal.
Three Home Broadband relies on Three’s wireless network signal. Coverage isn’t guaranteed across the country, so as well as checking out our comparison pages, it’s also important to use the Three Coverage Checker.
If you no longer make use of your landline, Three’s Home Broadband deals could be an economical way to get reliable, fast broadband without any extra set-up fees.
It’s also worth bearing in mind that as there’s no landline, it’s possible to layer a Three Home Broadband deal up on top of another broadband provider. As both the 4G and 5G home broadband are available on a rolling one-month basis as well as a longer 24-month contract length. This could be a great option if you need more temporary set-up, or as an emergency back-up option.
Let’s check out the broadband offers available with Three.
Three broadband: packages and speeds
Great news! All Three Broadband deals come with a 30-day money-back guarantee. There’s truly unlimited data included on all packages, too. Here’s what you can expect from both the 4G and 5G options:
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What does ‘truly unlimited data’ mean?
You can download or stream much as you like without any additional charges or restrictions.
5G Home Broadband
Three claims to offer an average download speed of 150Mb for its superfast home broadband, although it’s important to note that these 5G speeds aren’t guaranteed. Access to the Three’s 5G network may be limited. However, if you can get it, Three 5G Home Broadband will be fast enough to enjoy high quality 4K streaming.
4G Home Broadband
This is a good option for everyday home use. 4G Home Broadband is fast enough to be used as an alternative to line broadband. It’s possible to connect up to 64 devices to Three’s 4G hub. 4G coverage across the UK is excellent. If you order before 8pm, there’s next working day delivery.
5G Outdoor Home Broadband
If you can opt for a 5G Outdoor Hub on checkout, you will receive a 5G Outdoor Hub along with an eero 6 Wi-Fi router, which will be placed indoors.
Your Outdoor Hub is designed to hook onto the strongest 5G signal available in your area to improve speed and performance.
There's some installation involved in this, and you will need to mount the Outdoor Hub onto the exterior of your home and feed the cable through a closed window.
The Three 5G Outdoor Home Broadband option comes with average download speeds of 150Mb.
Three Wi-Fi Hub router
In-depth: 5G Home Hub Router
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In-depth: 4G Home Hub Router
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For more information, head to our Three router round-up page.
Three Broadband app
The Three app allows customers to keep on top of their bills and usage. It can also help remind you when you’re out of contract and eligible for an upgrade, or free to switch broadband providers.
The app can also be used as a shortcut to accessing Three’s customer support through live chat.
Does Three offer home phone packages?
The beauty of Three’s Home Broadband is that it’s completely wireless and doesn’t require a landline. So it’s no surprise Three doesn’t offer any home phone packages. If you’d like to sign up to a Three mobile phone package and manage both your broadband and phone billing through one app, there are several options available.
Three Broadband and mobile deals
There are currently no bundled broadband and mobile phone deals available from Three.
If you’re looking for a more portable solution for fast internet on the move, there’s an option to sign up to a 5G or 4G plan with Three’s mobile broadband, also known as 'MiFi'.
Does Three offer broadband and TV bundles?
Three doesn’t offer any broadband or TV bundles. If you’re interested in trimming down your billing admin and signing up with a supplier who offers both, you can use our deals checker. Try it now to find out who offers bundled broadband and TV packages in your area.
Three broadband extras and free gifts
Keep an eye out for our round-up of broadband with free gifts. It’s not unusual for broadband providers to offer a number of perks and bonuses to lure new customers. In the past, Three rewards have included contracts with a whole year at half price.
Three Broadband: pros and cons
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Frequently asked questions about Three Home Broadband
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What network does Three use?
Three doesn’t rely on the Openreach network. Three Home and Three Mobile Broadband uses the same mobile network as its phones. Around 99% of the UK should be covered by its 4G service. Availability of the 5G mobile network will be more limited.
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What is the Three 5G Outdoor Hub for?
If you can't get a good or reliable signal at your home, you may have the option of the Outdoor Hub. This can hook onto stronger 5G signals that are further away. The outdoor hub then connects to your eero Wi-Fi router for average download speeds up to 150Mb.
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Can I get Three Broadband in my area?
It’s important to check the coverage of Three's 4G or 5G service in your area before committing to any lengthy contract.
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How long are Three Broadband contracts?
Three Home Broadband is available on either a rolling monthly contract or 24-month contracts. Its Mobile Broadband (MiFi) also comes with a 12-month option.
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Are there upfront costs?
There are currently no set-up fees for a home broadband hub from Three on a 24-month contract. However, you'll have to pay around £28 for its 1-month rolling 4G Hub Unlimited Home Broadband. Just be aware, the hubs remain property of Three and must be returned when your contract ends. You must look after these devices as the replacement costs for lost or damaged hubs are high.
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How long will it take to install Three Broadband?
You won’t need an engineer visit to set up Three Home Broadband. Setting up your broadband connection should be as simple as plugging in the hub and connecting to your device. If you order before 8pm, you should receive your hub the next working day.
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How do I contact Three?
The easiest way to get help fast from Three is to use their Live Chat. This can be accessed through the Three website or its dedicated app. Live Chat is open between 8am-8pm Monday to Friday, or 9am-6pm at the weekends.
Alternatively, it’s possible to call and speak to a customer service representative by dialling 0333 338 1001. Three phone users can call 333, or if you’re calling from abroad, you'll need to dial +44 7782 333 333.If you want to speak to someone about mobile broadband, Three phone customers can dial 500. Alternatively, the numbers are 0333 338 1003 or +44 7782 333 500 from abroad.
Three’s call centres are open between 8am-8pm Monday to Friday, and 9am-6pm Saturday and Sunday.
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How do I switch to Three Broadband?
Three is signed up to the 'One-Touch Switch' process. This means if you're out of contract with your current provider, there's a high chance you can switch to Three at the touch of a button. Follow the checkout process and click the option to 'Switch my existing Home Broadband to Three' if you'd like this to happen.
However, it's worth bearing in mind, things are a little different with Three. It doesn't use a fixed line, so technically you can have this service running on top of an existing broadband deal. If you'd like to make use of Three's 30-day money-back guarantee, to check everyone works well for you at home without the lengthy commitment, select 'Get Three Home Broadband without switching' at the checkout.If you then no longer need your fixed line broadband, remember you're then responsible for cancelling it.
Do these deals look interesting to you? If you'd like to dig deeper before you sign up to Three Home Broadband, you might want to read our Three customer reviews.