Why it’s worth comparing Virgin renewal deals
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Already with Virgin Media? Before you renew, it’s worth checking what else is available.
Virgin Media broadband prices now rise by £4 a month every April. That means many existing customers end up paying far more than new sign-ups.
Often, switching providers could save you money and unlock rewards like gift cards too.
Before renewing your contract, compare today’s broadband deals, speeds, and rewards available at your address.
Virgin renewal deals: adjusting your package
Don’t let your existing contract continue without taking action. This will always mean you overpay for your broadband.
Here are a few things to consider before you decide what to do:
Virgin offers for existing customers
Sign in to your Virgin Media account to view your upgrade offers.
You can usually browse these a month or so before your contract end date.
But you should also compare these deals with offers new customers are receiving.
Even if you renew, you’re unlikely to get bonuses like gift cards or Bill Credit.
Compare switch offers and free gift deals
Haggling tips for a better offer
If you don’t see anything in your upgrade offers, call the customer retentions team. Explain you’re thinking about leaving and ask if they have any better offers.
Remember, you don’t have to accept the first offer. Ask for a reference number if you need time to think.
Does the thought of haggling make you feel stressed? Watch our video for tips on how to haggle for a better broadband deal:
Virgin Media TV packages for existing customers - what are your options?
You don't have to wait until your contract is over to add TV channels to a broadband service.
Flex TV is an easy add-on. It costs an additional £5 a month on top of your broadband bill (plus your sub costs).
This gives you the option to add subscriptions like Netflix, TNT Sports and Sky Cinema HD whenever you like.
Flex comes with a 30-day rolling contract, so you can cancel at any time.
Take a look at these dedicated TV and broadband bundles to get the best value for money.
Compare broadband with TV services
Upgrading to a faster Virgin Media broadband deal
Unless you’re already on Gig1 Broadband, there’s a good chance you can upgrade.
You can easily find out the fastest broadband deal in your area with our speedy deals checker:
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Can I downgrade Virgin Media?
If you’re out of contract, this won’t be a problem, but you may need to get in touch with an advisor to do this.
If you want to downgrade because you’re struggling with the costs, you should also get in touch with Virgin Media.
The ‘Essential Broadband’ social tariff is available from £12.50 per month to customers receiving either:
- Income-based Employment Support Allowance
- Income-based Jobseekers Allowance
- Income support
- Pension Credit
- Universal Credit
There's also an option to include broadband with Flex TV from £20 a month (plus a £10 set-up fee).
Add a mobile or SIM deal to your Virgin broadband package
You could possibly cut down on your overall costs by adding an O2 Pay Monthly phone, SIM or tablet.
This will give you benefits including double data.
If you sign up for an O2 Pay Monthly SIM, you’ll also get a broadband boost. You’ll automatically be upgraded to the next speed tier (up to 1Gb).
Be aware, that in doing so, you’ll need to renew your contract for another 24 months.
- Speed: 1.1Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
£76.99 per month
£83.49 from 1st April 2027
£89.99 from 1st April 2028
FAQs about Virgin Media deals for existing customers
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What's the cheapest Virgin Media deal?
The cheapest Virgin Media deal is typically M125 Fibre Broadband Only, with a starting monthly price under £20.
However, there are regular Virgin Media offers which may bring effective monthly costs down.
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Why is my Virgin bill so expensive?
Virgin Media broadband packages rise in price by +£4 per month every April. If you’re out of contract, it’s not uncommon for your monthly price to rise. The only way to combat this is to switch, or get in touch with the Virgin Media contract renewals department.
You can start this renewal process online.
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What happens to my contract when I renew or upgrade?
When you renew or upgrade, you will sign up a brand new contract.
The standard contract length for a Virgin Media broadband deal is 24-months. This means you're committed to the monthly payment for that period. Cancelling before it ends will often mean paying an early termination fee.
If you don't want to commit to 24-months, think about signing up for a short-term contract instead. These deals allow you to cancel at short notice without fees.
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Can I upgrade my Virgin Media broadband?
It's very likely that you can upgrade your Virgin Media broadband. Virgin offers average download speeds up to 2Gb.
Use our deals checker to find out what speeds and packages are on offer in your location. You can compare offers from other providers before you commit to a renewal.
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How do I find the best Virgin deals for existing customers?
Broadband Genie only lists broadband deals for new customers. If you’re interested in renewing or upgrading an existing Virgin Media service, call 0345 454 1111.
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Will I get a new Wi-Fi router if I extend my Virgin Media contract?
If you're renewing and not upgrading, you probably won't receive a new router. If you upgrade and your current router isn’t suitable for the faster speed, Virgin will send a free replacement.
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Are there Virgin Media Sky Sports offers for existing customers?
If you didn’t already have a broadband and TV bundle, you should sign up to Virgin Media Flex.
This will provide access to Sky Sports and Sky Cinema as well as Netflix without having to renew your broadband contract.
Flex TV is available for an extra £5 per month (plus the cost of your subscriptions).
For more help upgrading an existing package, you can call 0800 952 2039.
Deciding whether to stay or switch?
Thinking about switching away from Virgin? Here are some guides to help you: