You should always check your options and compare broadband packages towards the end of your contract.
Letting your broadband contract continue will mean your monthly plan price increases.
Our postcode checker gives you a quick and easy way to see better deals available at your home address.
Switching broadband is easy. If you’re not happy with any Plusnet renewal deals, you can save money in just a few steps.
Why switching beats renewing with Plusnet
- New customer deals are usually cheaper
- You can get reward cards or free gifts
- Faster full fibre may now be available in your area
- Better routers and Wi-Fi
- Press ‘reset’ on any price rises
How to check Plusnet Existing Customer Deals
You can find this by logging into your Plusnet online account, or by calling the Plusnet retentions team. You may not see a retention offer until near your contract end date.
- Log into your Plusnet account and open 'Offers and Upgrades'. As you get close to your contract end date, you'll find a renewal offer. This may include:
- a new contract term
- your upgrade options.
- changes to your broadband package, router, or Wi-Fi kit
- If you’re not happy with the price or speed, call the Plusnet Customer Service Team on 0330 1239 123. They can explain your broadband package choices, help with price questions and talk through your upgrade options.
Should you switch or renew your Plusnet broadband?
All deals on Broadband Genie are for new and switching customers. You may find this information useful if you want to phone up and haggle for a better price.
You may also get additional perks if you switch broadband providers, such as:
- Faster, full fibre broadband
- Gift cards, bill credit or free gifts
- New routers or improved Wi-Fi equipment
- Fixed price promises
- TV and broadband bundles and better home phone call plans
Here's a sample of today's best deals from other providers:
- Speed: 67Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£23 per month
Price may rise during contract
- Speed: 1Gb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£28 per month
Price may rise during contract
- Speed: 150Mb avg. speed
- Set-up cost: £0
- Contract: 24 months
Rewards:
£23 per month
Price may rise during contract
But you may find even better options. Check your postcode to see your options.
Switch broadband & get rewarded
Can you upgrade your Plusnet broadband contract?
If ultrafast full fibre is available at your address, Plusnet may offer an upgrade when you renew.
We recommend checking you can't get a better offer elsewhere before you commit. Never feel pressured to renew. You can always come back and continue the conversation after you've had time to research.
Upgrading your Plusnet service will mean starting a new, 24-month contract. Make sure you’re happy, and you’ve checked all your options before you commit.
FAQs
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Where do I find my Plusnet renewal price?
In your Plusnet online account under ‘Offers and Upgrades’. You may not see any offers until near your contract end date.
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Do Plusnet offer loyalty discounts?
Not officially, though it may be worth having a conversation with the retentions team on 0330 1239 123.
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Can I upgrade my Plusnet service mid-contract?
Often yes, but it may restart your contract term.
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Do renewals include Plusnet Reward Card offers
No. These usually apply only to new customers.
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What happens when my contract ends?
Your service continues. Your monthly price will rise every spring if you do nothing. You may immediately pay more with an agreed ‘out of contract’ price. It’s a better option to renew, upgrade or switch.
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How do I contact Plusnet?
Call Plusnet customer service on 0330 1239 123. For more information, visit our Plusnet customer service page..
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Will I get a new Wi-Fi router when I upgrade my Plusnet broadband?
You should receive a new router for free if you upgrade your service to a full fibre package and the current router doesn't support the new speed.
See more information in our Plusnet router round-up.
Switching broadband providers
Don’t get caught out. If you do nothing:
- Your price increases
- You may miss out on faster broadband speeds
- You lose out on deals and rewards
If you’ve found a better offer elsewhere, don’t hesitate to switch. The process is quick and easy.
Simply click on the ‘See offer’ button to start the checkout process and follow the instructions. There’s no need to get in touch with Plusnet; your new provider will do the work for you.
For more helpful tips, read our guide: ‘how to switch broadband and get an amazing deal’.