Plusnet cancellation phone numbers
If you’d like to cancel directly by phone, use these numbers:
- 0330 1239 123 (main number)
- From a Plusnet Mobile: dial 500
Check your minimum term first
Before you cancel Plusnet broadband, check whether you’re still in your minimum term. This will make a big difference to what you pay.
- If you’re out of contract (at the end of contract), you can usually leave without fees.
- If you’re still in contract, you may face an early termination charge (sometimes called an ‘exit fee’).
To find your contract end date:
- Log in to your Plusnet account
- Head to ‘your contract’ section to see the start and end dates
Genie Tip: Plusnet requires a 14 days’ notice when cancelling broadband packages.
Ways to cancel Plusnet for free
Out of contract / End of contract
If you’ve reached the end of your minimum term, cancelling is simple. Thanks to the One-Touch Switch process, all you need to do is browse and choose a new deal. Your new provider will contact Plusnet, cancel your old contract and set up your new service.
If you don’t get a transfer notification within a couple of days, call Plusnet to confirm.
Cooling-off period
When you sign up to Plusnet, you have a 14-day cooling-off period to cancel without penalty. If you don't feel the service is right for you, we recommend getting in touch with the customer service team by phoning 0800 013 2632.
Cancelling Plusnet while in contract
If you leave Plusnet before your minimum term ends, you’ll be charged an early termination fee.
How fees are worked out:
- Start with your monthly charge (including any discounts)
- VAT is deducted
- Costs save by Plusnet if you leave early are deducted
- 1% is deducted for early payment
- The total is multiplied by the months left on the contract (calculated daily if part-months remain)
- VAT is added back on
Moving home with Plusnet
- Call Plusnet’s home move team on 0800 587 1952
- Notice required: 4 weeks
- Standard charge: Estimated at £65, unless you renew your contract
If you’re out of contract, it may be cheaper to switch providers and leave Plusnet than pay the £65 moving fee.
Customers with full fibre packages may need to downgrade if fibre isn’t available at the new address.
Read more:
Returning your router
You maybe asked to return your router after you cancel your contract with Plusnet or there will be a £50 charge.
To return your router for free, you can request a returns label through the Royal Mail website.
Bereavement cancellations
To cancel after a bereavement, call the Plusnet Bereavement Team on 0330 1239 123.
Anyone can request cancellation, but account transfers are limited to immediate family or the closest relative.
Plusnet cancellation FAQs
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Can I cancel Plusnet without calling?
Only if you’re switching broadband provider. In this instance, your new provider will arrange the cancellation using the One-Touch Switch system. You can view retention offers online by signing in to the Plusnet website, but to cancel outright you should contact Plusnet customer service on 0330 1239 123.
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What if I’m still in contract?
You’ll need to pay a cancellation fee (early termination charge). This is based on the remaining months you have left on your broadband contract.
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Can I cancel my Plusnet broadband service if it’s too slow?
Yes. Plusnet is signed up to Ofcom’s Voluntary Code of Practice on Better Broadband Speeds. This means you should have the right to exit your contract without penalty if you’re consistently not achieving the speeds quoted in your original contract.
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Can I cancel if Plusnet increases prices?
If you choose to cancel because of a price rise, you'll be forced to pay an early termination fee if you're still within your minimum term.
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Can I keep my Plusnet email address when I cancel?
You should be able to keep your email address, but you'll have to get in touch with Plusnet to let them know you'd like to do this. For more information, read our guide: "Can I keep my email address if I switch broadband provider?"
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How do I close my Plusnet account?
Closing your Plusnet account fully means ending broadband, phone service and any associated extras. You can do this by calling the cancellation number above or writing to Plusnet directly:
Plusnet Plc
The Balance
2 Pinfold Street
Sheffield
S1 2GU
Find the best broadband deal after cancelling
Before cancelling your Plusnet service, find out if there are any better deals for your home using Broadband Genie’s postcode checker.
These are just some of the best offers available at the moment: