SSE

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • No contract broadband - including fibre
  • Fibre broadband available
  • Same low prices wherever you live
  • Free UK-based customer service

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SSE Unlimited Broadband with Line Rental
£26.00 per month
1 month contract

£50.00 upfront cost

  • Truly unlimited usage
  • Up to 17Mb download speed
  • 18 months free subscription to Internet Security Suite
  • N-rated Wireless Router
  • Only pay for the calls you use
  • 1 month contract

Buy now

SSE Unlimited Fibre Broadband with Line Rental
£33.00 per month
1 month contract

£50.00 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • 18 months Internet Security Suite
  • N-rated Wireless Router
  • Only pay for the calls you use
  • 1 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental
£40.00 per month
1 month contract

£50.00 upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • 18 months Internet Security Suite
  • N-rated Wireless Router
  • Only pay for the calls you use
  • 1 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - one of the cheapest providers in the UK
  • Phone bundles - bundles include pay as you go or anytime calls◊, other options available on request
  • 20 countries included in Anytime calls - if you opt for the £7 per month Anytime call plan, calls to landlines in 20 counties are includedºº
  • UK-based customer services - get support online or from a UK-based call centre
  • Short contract - all SSE contracts are 1 month rolling contracts
  • Stand-alone broadband available - give SSE a call to sign up without a call package, connection charges apply#

Possible downsides

  • Limited extras - the free router and security suite are the only extras
  • Budget provider - may prioritise low price over other considerations
  • Newer provider - despite being previously available to energy customers, there are relatively few customer reviews and ratings

Features at a glance

  • Up to 17Mb download speeds or up to 76Mb with fibreΔ

  • 18 month contracts

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free connection with phone bundles#

  • SSE Internet Security Suite free for 18 months†

  • Easy to set up 802.11n wireless router included

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • Peer to peer and similar traffic may be limited during peak times to ensure priority is given to other traffic and not slow down other customers

3.3 stars
  satisfaction rating based on 1053 customer ratings since 2016-10-23. See more SSE customer ratings and reviews.

Details last checked on 2017-10-10

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Package  (Sorted)  
Speed    
Usage    
Contract    
1st Year Cost    
Monthly Cost    
SSE Unlimited Broadband with Line Rental More Info

Sign up as an energy customer and get £5 a month off your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
1
month
£362 £26.00

£50.00 upfront cost

Go to site
SSE Unlimited Broadband with Line Rental (Existing SSE Energy Customers) More Info

Special offer: No activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
1
month
£252 £21.00

Go to site
SSE Unlimited Fibre Broadband with Line Rental More Info

Sign up as an energy customer and get £5 a month off your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
1
month
£446 £33.00

£50.00 upfront cost

Go to site
SSE Unlimited Fibre Broadband with Line Rental (Existing SSE Energy Customers) More Info

Special offer: No activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
1
month
£336 £28.00

Go to site
SSE Unlimited Fibre Plus with Line Rental More Info

Sign up as an energy customer and get £5 a month off your broadband package!
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
1
month
£530 £40.00

£50.00 upfront cost

Go to site
SSE Unlimited Fibre Plus with Line Rental (Existing SSE Energy Customers) More Info

Special offer: No activation fee
Add the Anytime Landline call package for an extra £7 a month, or Anytime Plus for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
1
month
£420 £35.00

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-10-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars
  • Customer Service
    3.5 stars

Based on 1053 customer ratings since 2016-10-23

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Very poor customer services from the beginning:
Here is what happened: I used to get broadband speeds of around 5-7mb download from my previous service provider (EE) but when they increase the charge I decided to leave them to another service provider.
I made a search online and I found that SSE offered the same service at a more competitive price than EE, I therefore contacted them by phone and made all the necessary arrangements in order to run the service smoothly by 2nd of May.
Unfortunately, on the 3rd of May I realised that there was no internet at all, I started phoning SSE technical support to see what the problem was and I was astonished to find out the following:
That I had to connect the router in the main (tester) socket which I couldn’t as I never did with all previous service providers and since we have been living at this address, also my desktop is located in the first floor and the main socket is downstairs. Initially it was never mentioned when I signed up for the service that I would have to use this specific socket, we also both my wife and I explained that its location would not allow any wire since it is situated down the stairs case at the bottom of the wall (it would constitute a health and safety hazard), the wire has been installed to provide phone connection and other devices without any issues for years.
When I first contacted the engineers I find out that most of them lacked expertise in their field as they gave me wrong information.
I spoke as well as my wife with one lady who was very rude, interruptive and raising her voice, she made threats to overcharge us if we would consider changing service provider as it was already 3 days we were left with no connection at all and told us that it was “our fault that we would have to use this socket” and the issue was solved according to her.
We went through the process of checking lines ... So after that, it was established there was no fault on the line and they did not offer any problem solving bearing in mind that 12 hours ago the connection was fully active before plugging the new SSE connection device.
On the 4th day I asked a friend of mine to help me to sort out this problem as I needed the internet as my children are preparing for exams in A-Levels and they need to print materials, in addition my wife also has all her work through the internet. He carried all the tests checked our router, sockets etc and no fault, no wiring or hardware issue and he ran a test and the connection works but is very slow and we are unable to access it on the TV as we were able previously.
Now for this period of few days we experienced many difficulties as we keep losing the connection so many times, this practically happened many times.
We struggle to load a webpage, we have 2 children that would like to use the internet for homework let alone if 4 people want to use the internet... watching video or TV is out of the question.
I decided to cancel it as there was no problem solving, and made again another long research for another service provider as this is highly hindrance I think I have a good case to get my contract ended early and not after one or two months where I will find myself struggling again in a deadlock situation and us being the ones ripped off!
They asked me to pay £218.18 as I canceled my contract early!!
  • Satisfaction
    1 star
  • Speed
    1 star
W9 SSE  
Total toilet. Called and spoke to an older gentleman who to be frank had no clue (he was a dinosaur) and put me on wait numerous times and when he returned had no real answer. Customer service awful. Speeds are poor. Billing is confusing. Whatever your issue don't call them - you won't get anywhere fast.

Do not recommend.
Reading SSE  
Well. I have to say what a totally useless internet service! Appalling fibre optic speeds, constantly streaming.

Its cheap for a reason! Customer service is hopeless, i have contacted customer services on numerous occasions and they advise me the service is running as it should.
Well they clearly don't know how to test it or repair it. i was told its an issue with my line, only last year his was all replaced by BT, so I know its not that causing the issues.
Don't sign up for this totally hopeless internet service.

Stick with who you know that provide a usable service.

Totally useless provider that clearly are not up to the game.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
East Sussex SSE  
Ive been with SSE fibre 76 for a year now and its my 5th provider at this address and the best constant speed no problems apart there is traffic management .
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
London SSE  
I switched from BT fibre to SSE because I was looking for a deal. SSE have a product which claims to allow you up to 17mbs for £26 a month. This would have worked out cheaper than my BT package. However,what you don't realise is that the claim to give you up to 17mbs only works if your own copper ADSL line can carry that speed. In my area, the copper line can only take up to 3mbs. In addition, the call charges are higher with SSE. So, my bills are fractionally lower but my speed has disappeared. I am now locked into an 18 month contract. Apparently I should have read the technical details of the package when I signed up online. I have raised this with SSE. No joy there. Basically all my own fault for not having a degree in telephone engineering. I won't be renewing with SSE of course. It's a scam offering a headline 'deal' and hiding the details. Unfair on the consumer for whom it is hard enough nowadays to navigate the minefield of financial and service products.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Hook SSE  
I have been a customer of SSE 76mb for just over a year now, and am well satisfied. speeds are as stated.
Price is under half of that i was paying with Virgin 20mb.
Transition was smooth and have never had to call them.

One question tho, to those satisfied and have reached the 18 months, what is the deal/procedure at the end of the 18month term, if any?
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Nottingham SSE  
Have been with them for 6 months having been enticed by the price. My max speed to date has been 3Mbps. Had BT before with a top speed of 18Mbps. Very frustrating. In addition, the billing of calls makes my bill overall about the same. Have raised this with them twice using their online complaints form. Still yet to receive a reply. Onto the Ombudsman next. In short, only use SSE if you are desperate to save money but be warned that you get what you pay for.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hook SSE  
Wish i never took this broadband out, never will i go anywhere other than Plusnet or BT. We cant load movies on SKY Q unless early in the morning. Kids cant download on BBC iplayer. Now in addition to the slow speed it keeps dropping out so much we are using our mobile allowance to go online. 20-30 min wait on phone everytime for help. Final straw is when i reset my login password for my SSE account it takes 45min to receive it in my hotmail account only for the link to say unfortunaly it must be used within 30 min. Now paying £170 to escape the contract and go back to Plusnet! SSE NEVER AGAIN!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Inverness SSE  
Firstly this has to be the best price deal around - I will struggle to get anywhere near £21 per month when my deal ends in October 2017.
However - Although the speed is very good, I get near 50Mbs download it has an annoying habit of dropping the link randomly.. Not that random - usually within a few minutes of starting streaming a movie or downloading a large file, or a few seconds after I hit SEND to a long involved email, which is lost and I have to sometimes start over.
It is so unreliable I can rely on it being unreliable.

If it was not so cheap I would have dumped it 12 months ago. Now it is just annotying - bit like toothache.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    1 star
Lowestoft SSE  
I have had sse fibre broadband for 2 years and regularly get speeds of 37 mbs and have never had to contact them with a problem. Top notch product.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
plymouth SSE  

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SSE Buyers Guide

Can I get SSE?

SSE are a relative newcomer to the broadband and phone market but are well established in the energy sector, trading in Scotland as Scottish Hydro, South England as Southern Electric, Wales as SWALEC and Northern England as SSE.

Despite only selling energy services in particular regions, SSE broadband is available wherever there's a BT telephone exchange. They offer the same prices regardless of where you live.

In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live. Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Broadband + Line Rental - up to 17Mb speeds with unlimited usage and only pay for the calls you use◊
  • SSE Unlmited Fibre + Line Rental - up to 38Mb speeds with unlimited usage and only pay for the calls you use◊
  • SSE Fibre Plus + Line Rental - up to 76Mb speeds with unlimited usage and only pay for the calls you use◊

Existing SSE energy customers can get a monthly discount, though new customers can benefit from this deal by signing up for energy at the same time.

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest BT telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

If you want to stick with your current phone supplier, SSE offer packages without line rental at an extra cost of £10 and additional upfront connection charges. Give them a call to sign up for this service.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

SSE packages cover a range of needs for the budget user. Ultimately your choice will be based on how much you make use of your landline, how big an allowance you need, and if you think a superfast fibre connection is something you would benefit from.

If you're a frequent downloader, rely on Cloud storage or make heavy use of HD video streaming services like iPlayer, Netflix or NOW TV, or you need to make a lot of calls during the week, then the Everyday Broadband option may be a better choice.

For those looking for higher speed fibre packages, the Fibre package offers unlimited broadband at fibre speeds. Be sure to get a speed estimate before you sign up, if your predicted speed isn't much higher than Everyday broadband, it may not be worth the extra cost.

Points to consider before you choose

  • Is low price the most important factor for you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Inclusive wireless router - SSE Broadband customers receive a free, easy to set up, N-rated wireless router when they sign up to help manage their connection.
  • SSE Security Suite† - The SSE Internet Security Suite includes antivirus, firewall and parental controls, free during the 18 months of your contract, then an extra £2 per month. Users must download the application to receive these benefits, the subscription may be cancelled at any time.
  • Free connection for existing energy customers - SSE offer free installations on their broadband and phone packages#, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cheap costs - One of SSE’s main selling points is the low cost of their packages, making them one of the cheaper providers on the market, offering broadband at budget rates.
  • Short contracts - All of SSE's packages are on 1 month rolling contracts, including fibre products
  • Free UK-based technical support - SSE’s customer support is based in the UK and provided online or via a free 0800 number, meaning that you don’t have to pay to be on hold if things go wrong.
  • 20 countries included in Anytime callsºº - The £5 Anytime calls option comes with inclusive calls to landlines in 20 countries: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, South Africa, Spain, Sweden, Switzerland, USA.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE currently only offer a free router and Internet security software with their broadband packages, and lack extra incentives in comparison to many other providers. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours and the typical ADSL headline speeds. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.
  • Newer provider - As SSE are relatively new to the broadband market, there's yet to be a large number of customer reviews and ratings, this could make it harder to compare them to other providers.

Δ The estimate of your download speed is a guideline of what you're likely to experience using the broadband service. Your actual speed may vary due to other factors, such as your home environment, the weather or network capacity.

# 1.Free connection is available to existing broadband customers purchasing a fixed term talk and broadband bundle. 2.Customers buying stand-alone broadband will be subject to a connection charge which will be applied to their first bill. 3.Subject to availability. SSE have the right to withdraw this offer at any time.

† Internet security suite includes antivirus, firewall and parental controls to restrict internet access to minors. Customers have to pro-actively download the application to benefit from these features. Subscription can be cancelled any time by contacting SSE's customer service line. After the 18 month initial term, the subscription price is £2 per month.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

ºº For more information see the Call Charges and Tariff Information PDF available from SSE product pages.

Broadband.co.uk