What to do before you cancel Origin Broadband
When cancelling any broadband service, you must always check the terms of your contract. Leaving a broadband agreement early can end up being expensive, and the total cost of early termination fees might come as a shock. You’ll also want to have a new broadband deal in place.
Check your contract
Origin Broadband fibre deals have an 18-month minimum term. If you cancel before this time has ended, you’ll have to pay for the remaining months. Check with Origin to see how long is left on your contract. Unless it’s unavoidable, you’re better off waiting until the end of your agreement.
In October 2022, Origin bought out SSE Phone and Broadband, so it may be that you need to check through your emails to find an updated contract. Alternatively, get in touch with Origin customer support.
Track down a new broadband deal
Unless you no longer need broadband at all, you’ll want to have a new service ready to go to take over from your cancelled Origin deal.
Here are some of the best deals you'll find right now:
Not sure what you want yet? Enter a postcode or address to see the latest offers available in your area:
How to cancel Origin Broadband
If you’re out of contract: cancelling Origin for free
When it comes to the switching, the process should be easy. Thanks to 'One-Touch Switch' you shouldn't have to speak to Origin to change providers. Select a new deal and let your new provider know you were with Origin, and they will communicate with each other to arrange the switchover.
Alternatively, if you no longer need broadband and need to cancel completely, you can call Origin on 0345 071 9886.
Make sure you have all your account details on hand.
For more information on contacting Origin, check our Origin Broadband complaints and customer service details page.
Cancelling Origin if you’re still in contract
The process for cancelling Origin broadband when you're still in contract is the same. The difference is that you’ll have to pay an early termination charge based on the remaining months on your contract.
Origin now charges a flat fee of 50p for each day remaining on your contract. This will show on your bill as 'Early Termination Charges'.
Cancelling Origin if you’re moving home
If you cancel your Origin broadband contract before the end of its minimum term, you may be charged an early termination fee.
Origin asks that you give at least 18 days notice before moving home.
There's no charge for moving an Origin Phone and Broadband package, and you'll only pay extra if your new package is pricier.
If you choose not to continue with Origin, the early termination charges may apply.
Frequently asked questions about cancelling Origin
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What is Origin broadband’s notification period?
Origin asks for 30 days' notification to cancel. If you switch providers, you’ll usually be swapped over within about two weeks, so you’ll pay the remaining days in your final bill.
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Can I keep my phone number when I cancel Origin?
Your phone number can be switched. Make sure to mention this to your new provider when signing up.
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Can I cancel for free if my Origin broadband is too slow?
Origin hasn't signed on to Ofcom's voluntary broadband speed code of practice, so its customers don't have a right to cancel if the speed is slower than expected. It's still possible you could be released from the contract if the service is underperforming, but you may have to raise an official complaint. Begin by speaking to technical support, and take it further if the issue isn't resolved.
If you're having issues with your broadband, check out our guide to making broadband complaints. Hopefully, with these tips, you can iron out any slow internet problems quickly and easily.