SSE

Broadband and phone from a renewable electricity and gas supplier

  • Low priced phone and broadband services
  • Happiness guarantee - cancel without penalty in the first 60 days
  • Same low prices wherever you live

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SSE Unlimited Broadband with Line Rental
£18.00 for 18 months
£28.00 thereafter

No upfront cost

  • 18 months reduced price!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • 11Mb average download speed
  • 18 months free subscription to Internet Security Suite
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

SSE Unlimited Fibre Broadband with Line Rental
£23.00 for 18 months
£33.00 thereafter

No upfront cost

  • 18 months reduced price!
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • 18 months Internet Security Suite
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

SSE Unlimited Fibre Plus with Line Rental
£28.00 for 18 months
£38.00 thereafter

No upfront cost

  • 18 months reduced price!
  • 63Mb average download speed
  • 17Mb average upload speed!
  • Unlimited monthly allowance
  • 60-Day Happiness Guarantee
  • 18 months Internet Security Suite
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Please note, customers taking out phone & broadband with SSE may be charged an upfront cost for their phone line. If customers don't have a phone line they will need to pay a 'New line provision' charge of £60. If customers need a 'LLU line conversion' to take SSE's phone and broadband service there will be a charge of £36.91.

Reasons to choose SSE

  • Affordable - one of the cheapest providers in the UK
  • Phone bundles - bundles include pay as you go or anytime calls◊, other options available on request
  • The SSE TG589vac v2 high-performance router with its strong signal, security and transfer speeds
  • 18 months fixed price plans - only changes to VAT or a similar taxes can increase it
  • Stand-alone broadband available - give SSE a call to sign up without a call package, connection charges apply#

Possible downsides

  • No short contracts - all packages are on an 18 month contract
  • Limited extras - the free router and security suite are the only extras
  • Budget provider - may prioritise low price over other considerations

Features at a glance

  • Download speeds average at 11Mbps for standard broadband, 35Mbps for Fibre and 63Mbps for Fibre Plus

  • 18 month contracts, with fixed price guarantee

  • Unlimited monthly usage, traffic management and fair usage applies

  • Free activation#

  • Customer support by local rate phone or email open 8am to 8pm on weekdays, 8am to 2pm on Saturday, closed Sundays

  • SSE Internet Security Suite free for 18 months†

  • High-performance 802.11ac wireless router using dual 2.4GHz and 5GHz frequencies band steered together for greater stability

  • Only pay for the calls you use on standard bundles◊, Anytime available for an extra fee

  • Peer to peer and similar traffic may be limited during peak times to ensure priority is given to other traffic and not slow down other customers

3.1 stars
  satisfaction rating based on 522 customer ratings since 2018-02-21. See more SSE customer ratings and reviews.

Details last checked on 2019-02-05

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for SSE.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3.5 stars
  • Speed
    2.9 stars
  • Reliability
    3.1 stars

Based on 522 customer ratings since 2018-02-21

Show all time ratings

Add your own review of SSE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
The best WiFi I’ve had. And I’ve had most company’s over the years. I’ve literally never had an issue. The call staff, any time I’ve called are the most kindest and politest people, every time. Cheap too.
4 friends of mine have now switched to SSE, after my recommendation. I always recommend SSE WiFi.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Nottingham SSE  
Great better than TalkTalk who failed to give me the speed and sending out loads of bt engineers was useless changed to SSE in December my speeds are over 35meg and i only pay for 35 so i would recommend give them a try.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Walton on the Naze SSE  
Really happy and satisfied with my broadband and homephone services from sse that o recently changed over to from plusnet bonus is getting my home phone and broadband for only £18.99 for 18 months as a new customer so happy days no problem with my broadband at all with sse unlike plusnet which i had a terrible broadband service from highly recomend sse broadband and home phone services
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Gorton Manchester SSE  
I joined Sse as I was unhappy with the poor Internet connection I was getting whilst with my previous supplier BT. I couldn't get BT to solve my connection even though they took £129 off me for a call out. SSE were totally different - from the point I wrote them an email on their complaints forms I was assigned a dedicated sse complaints operative, who responded promptly to me with constructive steps to take to solve my connection. Within 3 weeks an Openreach engineer was outside our house fixing our line, which we didn't pay any money for this time. We've now got a reliable line at the correct speed. Can only say good things about Sse broadband (and nothing good to say about BT).
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Stalbridge SSE  
Having been with SSE for 3 years, I was disappointed to note that my monthly charge had increased without any notification when the contract had lapsed after 2 years. On contacting the Customer Service Team via email with my complaint, it was dealt with in a very professional manner & within 4 working days. They promptly transferred me to a better deal & gave me a small financial credit for my troubles. I am happy to say, this was a very easy complaint to sort & dealt with very efficiently. I continue to be an SSE Broadband & Phone customer.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Halifax SSE  
Ok. So i signed up with SSE about 3 years ago (on 18month plan) when the area first became fibre enabled and my existing supplier didnt provide a fibre service. They had a crazy deal on where it was free for the first 6 months.

Ridiculously - they didnt request the fibre connection from BT until the day they took over my line - basically leaving me without internet for a month while I awaited connecting.

However, since then I have had good reliable service. Speed is constantly above 30mb. There was a month where the speeds really dropped off to the extent even a youtube video would buffer and I was barely getting 1mb when I tested - however I emailed and they did some tests and resolved the issue pretty swiftly to be fair.

Since then - aside from (literally a couple of times) where I have just needed to reset the router, I have had no problems at all with the service.

We are moving house in about a month though now so have found myself here looking to see what deals there are and have realised that having been out of contract for a while we are probably overpaying. I suppose given my last experience switching to them has made me nervous about changing again for fear of being left internetless for a month.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Dorset SSE  
Had lots of problems, so they sent an engineer still had problems, they refused to send out a router as they sent one to start with. The router i first got was probably ok it was the phone socket that needed to be replaced. they sent me out a faulty replacement router. Spoke to a very unhelpful manager who refused to send me another router even after i promised to send it or the other one back. She said no as it would cost money to send it out. A whole £4.99 utter joke. many emails and calls, just to be fobbed off.its disgusting how they treat people just because they dont bother to test the routers that are old tec, never again will i have anything from them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
ABERDEEN SSE  
My FIBER internet with SSE is appalling it is forever dropping connection. I have since learned that you only have fiber internet if it is delivered straight to you house.mine come from the local exchange down to local box then is delivered to house by BT old underground copper cabling. No company should be allowed to advertise this without explaining it won't stop any of the problems you currently with connection while on this system. It is false advertising, I still have the same problems with fiber as I did with broadband but I just pay more now. My contract is due to end and I will go with the only company I know of who delivers fiber straight to the house which is virgin. Sick and tired of being ripped off
  • Satisfaction
    1 star
  • Reliability
    1 star
Kent SSE  
The fundamental problem with SSE is that their routers cannot provide the speeds they quote without freezing.

The moment your internet speed (i.e. data/time) reaches a certain point, the router will freeze and you will need to restart your device's connection.

This means that for most video streaming services, the video will pause and you will need to restart your internet connection, refresh the video page, and then skip to where you left off.

Likewise, if you are downloading a file via a browser, it will most likely disconnect (thus cancelling the download) within 20 seconds.

I went with SSE for their high speed in my area (~90), and their one month contract. They do provide the speed they advertise, and I've had no issue cancelling my contract.

However, I would never ever recommend SSE to anyone till the company gets off its backside and fixes its hardware issue. I would rather pay more for a slower speed than deal with this frustration again.

Stay far away.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    4 stars
  • Reliability
    1 star
London SSE  
It really astounds me how in this day people still blame their slow speeds on the supplier.

The speeds are a product of where your house is located! If you live in the middle of nowhere, don't moan about the service.

Regardless of what company you are supplied by, all use a BT Openreach line.

People also moaning about not getting the speed you are promised! Again, you are told you get up too 17, 38 or 76Mbps, Not once will you be told you are guaranteed it. Again this is due to BT.

SSE have the best customer service I have ever experienced! Everyone is amazing and always have your best interests at heart!

People need to stop blaming their choice too live in a house that will never get fast speeds on actual suppliers, blame Openreach.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Scotland SSE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

SSE Buyers Guide

Can I get SSE?

SSE are a relative newcomer to the broadband and phone market but are well established in the energy sector, trading in Scotland as Scottish Hydro, South England as Southern Electric, Wales as SWALEC and Northern England as SSE.

Despite only selling energy services in particular regions, SSE broadband is available wherever there's a BT telephone exchange. They offer the same prices regardless of where you live.

In some areas SSE may make savings by using their own equipment installed in the BT telephone exchange, but these savings are shared with all customers. The same standard broadband prices and features are available wherever you live. Fibre to the cabinet services are also available, to get these both your exchange and street cabinet must have been upgraded to support fibre.

You can find out which SSE Broadband products are available where you live with our postcode checker.

What packages are available?

SSE offer standard ADSL and Fibre broadband packages:

  • SSE Unlmited Broadband + Line Rental - average speeds pf 11Mb with unlimited usage and only pay for the calls you use◊
  • SSE Unlmited Fibre + Line Rental - average speeds of 35Mb with unlimited usage and only pay for the calls you use◊
  • SSE Fibre Plus + Line Rental - averatge speeds of 63Mb with unlimited usage and only pay for the calls you use◊

The speed available to you will vary based on various factors including the time of day (speeds are likely to be slower at peak times like evenings when lots of people are online), the wiring in your home, and the distance from your nearest BT telephone exchange or cabinet, with speeds decreasing the further away you are. You can find out how close you are to your nearest exchange by using our postcode checker.

Which package should I choose?

If you're interested in a budget provider like SSE, it's likely that cost effectiveness and value for money are important factors to you.

SSE packages cover a range of needs for the budget user. Ultimately your choice will be based on how much you make use of your landline, how big an allowance you need, and if you think a superfast fibre connection is something you would benefit from.

If you're a frequent downloader, rely on Cloud storage or make heavy use of HD video streaming services like iPlayer, Netflix or NOW TV, or you need to make a lot of calls during the week, then the Everyday Broadband option may be a better choice.

For those looking for higher speed fibre packages, the Fibre package offers unlimited broadband at fibre speeds. Be sure to get a speed estimate before you sign up, if your predicted speed isn't much higher than Everyday broadband, it may not be worth the extra cost.

Points to consider before you choose

  • Is low price the most important factor for you?
  • Is having the best, reliable high-performance wireless router important to you?
  • How often do you use your landline to make calls and at what times of day?
  • Are you a heavy user of streaming video or a heavy downloader?
  • Do you need the higher speeds offered by a fibre connection and is your exchange and street cabinet set up to support this?

Compare all SSE deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Reliable wireless router - SSE Broadband customers receive a free, easy to set up, wireless router when they sign up to help manage their connection. The SSE TG589vac v2 high-performance router, with its strong signal, security and transfer speeds, uses both 2.4GHz and 5GHz frequency with band steering technology for optimal performance.
  • SSE Security Suite† - The SSE Internet Security Suite includes antivirus, firewall and parental controls, free during the 18 months of your contract, then an extra £2 per month. Users must download the application to receive these benefits, the subscription may be cancelled at any time.
  • Free connection - SSE offer free installations on their broadband and phone packages#, saving on some of the ‘hidden costs’ that ISPs can surprise you with.

What are the benefits of SSE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Long fixed price plans - One of SSE’s main selling points is the length of their fixed price plans, although you are able to leave at any time with 1 month's notice, the price you'll pay each month you stay on is fixed for a huge 3 year term. Only changes to VAT or another relevant tax or levy can increase the monthly cost within that period.
  • Discounts for SSE energy customers - Energy customers enjoy the best offers.

What are the drawbacks of SSE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - SSE currently only offer a free router and Internet security software with their broadband packages, and lack extra incentives in comparison to many other providers. However, this more 'no frills' approach means they are able to concentrate more on the provision of your broadband and phone services.
  • No short contracts - All of SSE's packages are on 18 month contracts.
  • Limited information - There's very little detailed information on the SSE website about telephone support opening hours and the typical ADSL headline speeds. We would usually recommend that customers research these before signing up to a provider, though SSE should provide you with information about what speeds your line can support during the sign-up process.

Δ The estimate of your download speed is a guideline of what you're likely to experience using the broadband service. Your actual speed may vary due to other factors, such as your home environment, the weather or network capacity.

# 1.Free connection is available to existing energy customers purchasing a fixed term talk and broadband bundle. 2.Subject to availability. SSE have the right to withdraw this offer at any time.

† Internet security suite includes antivirus, firewall and parental controls to restrict internet access to minors. Customers have to pro-actively download the application to benefit from these features. Subscription can be cancelled any time by contacting SSE's customer service line. After the 18 month initial term, the subscription price is £2 per month.

◊ Inclusive Talk calls are for (i) local and national numbers beginning 01, 02 and 03 and (ii) 0845 & 0870 numbers. Excludes indirect access numbers and dial-up internet access. Inclusive calls are free up to 70 minutes. Any call duration over 70 minutes will be charged. Redial before 70 minutes to avoid charges. Fair use policy applies - maximum 1,000 minutes or 150 calls a month; whichever you reach first. If either of these limits is exceeded SSE will charge for these calls at the equivalent rate for non-inclusive periods. Daytime calls mean from 7am to 7pm Monday to Friday; Evening calls before 7am and after 7pm Monday to Friday; Weekend calls midnight Friday to midnight Sunday. For more information about call charges, see the Call Charges and Tariff Information PDF available from SSE product pages.

ºº For more information see the Call Charges and Tariff Information PDF available from SSE product pages.

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