Post Office

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Inclusive weekend calling with a wide range of options and upgrades available
  • Fixed price guarantee - no monthly increases to broadband costs during your contract
  • Wide range of payment options, including the ability to pay in cash at your local branch

 

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Post Office Unlimited Broadband
£17.00 for 12 months
£30.00 thereafter

No upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • 11Mb average download speed
  • Free wireless-n router
  • Free UK-based support
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Post Office Unlimited Fibre Broadband
£28.00 for 18 months
£37.00 thereafter

£30.00 upfront cost

  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Only pay for the calls you use
  • 18 month contract

Buy now

Post Office Unlimited Fibre Broadband Plus
£32.00 for 18 months
£42.00 thereafter

£30.00 upfront cost

  • 18 months reduced price!
  • 62Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - using TalkTalk's network, Post Office broadband is able to offer reasonable pricing
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office, though be aware that there may be a £1.50 charge for paper billing if you don't manage your bill online via direct debit

Possible downsides

  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • No short contracts - all contracts are 18 months
  • Poor performance - the Post Office test as much slower than expected and have some of the most negative customer reviews

Features at a glance

  • 11Mb average download speeds for standard broadband, 36Mb average for Fibre and 63Mb for Fibre Plus

  • 12 month contract for standard broadband or 18 months for Fibre

  • Unlimited usage allowance

  • Free connection

  • UK based customer support

  • 5 email accounts

  • Free wireless routers, AC-rated on Fibre Broadband

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

2.2 stars
  satisfaction rating based on 1471 customer ratings since 2018-01-23. See more Post Office customer ratings and reviews.

Details last checked on 2019-01-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2.2 stars
  • Customer Service
    2.3 stars
  • Speed
    2 stars
  • Reliability
    2.3 stars

Based on 1471 customer ratings since 2018-01-23

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
What a waste of time! Don't let the cheap deals drag you in - they're cheap for a reason. No one has a clue what they're doing.
We applied online for broadband, told it would be a two week wait to activate. Fine. We then called to check everything had gone through - it had, team on the phone confirmed our engineer date.
Over the next few days, I kept getting emails saying that my application wasn't complete so I called again, only to be told it was fine and that we could expect the engineer in a few days.
Day of installation came - nothing. No engineer, no box, customer services saying that someone on the phone hadn't 'pressed the complete button' - absolute joke.
Called to complain - no apology, sales team tried to sell again and said they couldn't remove my direct debit details.
We were finally called back by the complaints team who apologised, cancelled our direct debit and closed our non-starter account. The fact that we had to call 7 or 8 times and be very persistent to get things done was an joke. Don't go with the Post Office for broadband - they haven't a clue what they're doing and from the other reviews I've read on here - it doesn't seem to be getting any better when and if you finally get installed. AVOID.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Post Office  
AVOID AT ALL COST
I signed up for a £19 per month unlimited broadband and free calls package, an 18 month package. I’m 12 months in and total charges have come to £421.55 instead of £228 that’s an over charge of £193.55 so far.
According to customer services my monthly contract is actual £19 plus £3 for free evening and weekend calls. Considering I worked during the day, very few calls are made during the day so how my monthly bill can average £35 is beyond me. The internet reliability is dreadful and the speed very poor. Sadly I’m stuck with them for another 6 months and WILL be changing providers. Please don’t use the P.O. for broadband and telephone services, it will cost you a fortune
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Penarth Post Office  
Do not touch! Stupidly signed up, then discovered how rubbish it is! Too late to cancel! Router set up so YOU CANNOT USE STREAMING DEVICES! Phoned customer services who told me that is just the way it is! I would never signed up if I’d known this! Charged for 1571 answer service.
Overall rubbish! Can’t wait til I can leave without penalty!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Perth Post Office  
I signed up and was fool enough to accept their offer of a saver charge for Line Rental. It was a good offer financially. BUT. With one contract applied to the Line Rental for 12 Months and the Phone and Broadband charges on the contract for 18 months the PO puts itself financially in a win:win position ad. inf.. To top the insult they have - without telling their customers the cost - changed their Line Providers from BT to TalkTalk.
Cost incurred to leave this January is now: £77 Early termination of one part of contract OR Full Cost Line Rental for remainder of contract to July AND then to join another Line Provider you will likely be forced to go back to BT with a connection charge of £60.
Frankly I think it is underhand and I am disgusted as a customer that I was not treated better than that!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
North Yorkshire Post Office  
Apsalutly shocking connection poor and slow connection internet and WiFi keep switching off and red light comes on my router resulting me having to switch my box off and on again I deffo will not be recommending these to any one I no and I will be changing provider
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
the worst internet ever dial up faster everyday it goes off atleast four time everyday and when you ring them do this do that and they say are records so only gone off once they lie and that's way we leaving also paying for service your not getting thet need to be reported to ofcom
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
stockton Post Office  
Absolute joke of a company after 6 years and poor internet service im done still waiting on an engineer 1 year later Told on phone to unscrew the box and check it after doing this and seeing sparks get told they fixed it at there end must be magicians
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Haddington Post Office  
Sent me a totally useless router. not compatable with chromecast and other such devices. Welcome to the 19rh century.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    2 stars
Brixham Post Office  
Currently uploading this using the 4G on my phone because for the 8th time in 48 hours my WiFi has decided to stop working and when I call the post box they tell me I have to
Go out and buy a new part for my router . Absolutely rubbish, do not choose them as a provider
Central London Post Office  
Poor service. After signing up, I had to wait 8 days for an engineer to visit and identify if their router was faulty, then 5 days for a faulty router replacement to arrive, then found out after 5 days they hadnt even ordered it. Ive got to wait another 5 days for it to arrive. I wish Id gone to sky. To exit the contract they will charge me £150. My advice to post office is to remove their franchise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Crowborough Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Buyers Guide

Can I get Post Office Broadband?

In order to be cost efficient, Post Office Broadband uses TalkTalk's low cost network where this is available. It's the largest in Britain, covering over 90% of households, so very few people will be unable to get it.

If you live outside the TalkTalk network area, you'll be offered Broadband Connect in place of the standard packages. This is more expensive and uses ADSL Max, meaning the fastest it can achieve is 8Mb, though expect it to be much lower as these areas tend to be rural and so further away from exchanges and local street cabinets. Given that there are other suppliers who can offer cheaper broadband packages and fibre (where available) packages in most of these areas we'd recommend going with those rather than this product.

What packages are available?

Post Office Broadband offer standard broadband (ADSL) with speeds averaging 11Mb, and fibre products with speeds averaging 36Mb or 63Mb for Fibre Plus. There are also a range of phone options allowing you to add all the upgrades and features you need.

  • Post Office Totally Unlimited Broadband - Unlimited, speeds averaging 11Mb
  • Post Office Unlimited Fibre Broadband - Unlimited, speeds averaging 36Mb
  • Post Office Unlimited Fibre Broadband Plus - Unlimited, speeds averaging 63Mb

The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers. For an additional £8 per month you can upgrade to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline average speed of 11Mb means that this speed is experienced by at least 50% of the Post Office's broadband customers between peak hours of 8pm to 10pm. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Which package should I choose?

With a choice of standard and fibre broadband, there are a few things that make the Post Office stand out from other providers that may make them a beneficial choice for you.

Points to consider before you choose

  • Do you live in a rural or remote area where other budget providers aren't available?
  • Are you comfortable with limited available hours for technical support?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology. Fibre customers will get a more powerful AC-rated router. Both also come with 4 ethernet ports, so should be compatible with all your computers and devices, and come pre-configured so it should be as easy as plugging in and pushing a button to get you started.
  • Fixed price guarantee - no price rises to your broadband costs during your contract.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. However, be aware that there may be a £1.50 charge for paper billing if you don't manage your bill online via direct debit.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband -  If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're no longer able to take this option from the Post Office since they discontinued selling their standalone product to new customers.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.

 

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