Post Office Broadband Buyers Guide

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Fixed price guarantee - no monthly increases to broadband costs during your contract
  • Wide range of payment options, including the ability to pay in cash at your local branch

 

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Post Office Unlimited Broadband
£15.90 for 12 months
£30.00 thereafter

No upfront cost

  • 12 months fixed price + opt in for 3 months free Anytime call plan
  • Truly unlimited usage
  • 11Mb average download speed
  • Free wireless-n router
  • Free UK-based support
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Post Office Unlimited Fibre Broadband
£24.00 for 12 months
£37.00 thereafter

No upfront cost

  • 12 months fixed price + opt in for 3 months free Anytime call plan
  • 38Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Post Office Unlimited Fibre Broadband Plus
£30.00 for 12 months
£42.00 thereafter

No upfront cost

  • 12 months fixed price + opt in for 3 months free Anytime call plan
  • 67Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - using TalkTalk's network, Post Office broadband is able to offer reasonable pricing
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office, though be aware that there may be a £1.50 charge for paper billing if you don't manage your bill online via direct debit
  • Fixed price guarantee - the price of your broadband won't increase for the length of your minimum contract (between 12 and 24 months)
  • Choice of contract lengths - all deals are available on a choice of 12, 18 or 24 month contracts
  • Quick Switch from other providers - if you're currently with BT, TalkTalk, EE or Plusnet, Post Office will handle the entire switchover process automatically for you

Possible downsides

  • Poor performance - the Post Office test as much slower than expected and have some of the most negative customer reviews
  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • Few extras - Post Office Broadband is a no-frills service that offers little in the way of extra features

Features at a glance

  • 11Mb average download speeds for standard broadband, 38Mb average for Fibre and 67Mb for Fibre Plus

  • Choose between 12, 18 and 24 month contracts on all deals

  • Unlimited usage allowance

  • Free connection

  • UK based customer support

  • Free wireless routers, AC-rated on Fibre Broadband

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

  • Post Office Broadband have published a Traffic Management Policy

2.3 stars
  satisfaction rating based on 989 customer ratings since 2018-09-19. See more Post Office customer ratings and reviews.

Details last checked on 2019-09-09

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2.3 stars
  • Customer Service
    2.5 stars
  • Speed
    2 stars
  • Reliability
    2.4 stars

Based on 989 customer ratings since 2018-09-19

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
When it's working, I get good speeds of 10-14Mb, however it drops the internet connection at least 6 times a day, often up to 10. Each time it takes 2-3 minutes to reconnect. The actual DSL link stays up, just the internet (PPP) connection drops, so the line is fine. I suspect it's their low-end Zyxel router, which they've already replaced once to no avail. I had a similar experience with TalkTalk (the same network) previously, which was fixed by an upgraded router. Customer service are OK, but I always get the feeling they don't really know much about the technology theyre' supporting. Whenever I ring them I get the same series of things to try, including testing my WiFi (which is fine), even though I give them a clear description of the problem. They don't seem to be able to understand the difference between WiFi, DSL connection and internet service. I've told them if it doesn't improve in 28 days then I will be cancelling on the basis it's not fit for purpose and they refunded my first month's fee while we work on it.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Norfolk Post Office  
i have also had to end my 12m contract early. i have never met a more useless bunch. if you ring them they could not care less.my new provider said they would refund £50 of my termination bill if i sent them a copy of the final bill.they wont even let me into my online account to get a copy to send, they say because it a closed account.it looks like unionism is alive and well at the p.o.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
coventry Post Office  
Signed up early August 2019 and still haven’t got any internet, they said router faulty sent another still the same.
Rubbish to deal with going to cancel and take them to county court to get my money back
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Post Office  
I am honestly incandescent with rage... I have never ever experienced such poor service or abysmal internet speeds.

Having switched from BT, We received the Post Office router only to find out that it was faulty so had no internet connection for 2 weeks; Engineer came out and confirmed this, ordering a new one.

The connection is now so slow I can barely do a speed test and when I do I average 0.5mbps ; I literally get a faster connection tethering to my mobile phone.
Imagine going back to the days of dialup with freeserve... well I actually think that was better.
In 2019, how the heck is it acceptable to wait for a webpage page to load?

Called Post Office up just now, who basically said it was my own fault for signing up to their everyday value package. Tried to sell me fibre.
However I had already signed up to SKY. He said well you will have to pay £140 to cancel early... I said I'd gladly pay £240 to sever ties with you charlatans.

I wish in hindsight that I had read these reviews and I wholeheartedly echo everything said here.

Please please stay well clear of them and don't be lulled into a false sense of security because of the Post Office brand.

Would give a 0 star review if that were possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Awful customer services all they were interested was charging me for leaving early the reason I want to leave problems with broadband time and time again how can they charge when there not providing the service I pay for each month do not sign up with this terrible company
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Worcester Post Office  
I shop around for Broadband every year when my contract is up. As a result I have been without 10 different providers since I have owned my own place. Never have I felt the urge to write a review. However the service provided by Post Office Broadband has been HORRENDOUS I feel compelled to right one. The service is so unreliable it has literally caused me to scream at my laptop or phone as the connection goes down twice a day.

The service I had with previous providers hasn't been perfect. But I would say the Post Office connection goes down twice a day on average. This causes problems such as having to wait 10 minutes for the connection to come back. This makes me lose connections to network drives when I work from home and I have to reboot. I have been cut off from conference calls. And online forms I have filled out online have timed out meaning I have to refill them out.

I will never use Post Office Broadband again even if they are by far the cheapest in future.

Only positive was the chap who set up my account over the phone was an extremely friendly chap.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
London Post Office  
I have had post office broadband for just over a week. How they can offer broadband at such low speeds I don’t know!! I have never had internet like it in my life. I cannot use Netflix and it takes ages to load pages on the laptop/phone. We have a 3 bedroom semi and cannot use WiFi upstairs. It is ridiculous. I called the customer service team and I was told I was getting 2mbps download speed, I have done a speed test every day and the highest I have got is 0.6mbps? The lowest being 0.07mbps! I have agreed to switch to fibre broadband with them with the promise of getting around 30mbps speed! The customer service was good though to be fair and they have put a £75 credit on my account so I won’t have to pay for 3 months. I’m due to switch to fibre in another week so let’s see if that lives up to standard! I do not recommend standard broadband with them at all!!! Avoid
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Lancashire Post Office  
Terrible either stops working or 1-2 Mbps.
Not improving..AWFUL STAY AWAY..I'm raising an offcom complaint.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Coventry Post Office  
There is no internet after 12 am at all, not too good connection during the day. Extremely disappointed. Will have to move to another provider. Total waste of time and money.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Brandon Post Office  
I'm getting more stressed by the day. Poor speeds, doesn't like my i Mac Pro , doesn't connect to my hp printer. Keep well away if you value your sanity!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exmouth Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Broadband Buyers Guide - Is Post Office right for you?

Can I get Post Office Broadband?

Post Office Broadband runs on the TalkTalk network where it's available. This is one of the largest networks in the UK and covers more than 25 million homes.

Unless you're based in a remote area you should be able to get Post Office Broadband.

If you live outside the TalkTalk network area, you'll be offered Broadband Connect in place of the standard packages. This is more expensive and uses ADSL Max. The fastest it can achieve is 8Mb, though expect it to be much lower as these areas tend to be rural and so further away from exchanges and local street cabinets. Given that there are other suppliers who can offer cheaper broadband and fibre packages in many of these areas, we'd recommend going with those rather than this product.

Use our postcode checker to see what broadband deals are available where you live.

What packages are available?

Post Office Broadband offer three packages. One is a standard broadband (ADSL) deal, and the other two are much faster fibre products.

The packages you can choose from are:

  • Unlimited Broadband - an unlimited, standard broadband package with average speeds of 11Mb
  • Unlimited Fibre Broadband - the basic fibre deal with average speeds of 38Mb and fully unlimited downloads
  • Unlimited Fibre Broadband Plus - the high end fibre offer with average speeds of 67Mb and fully unlimited downloads

The Unlimited Broadband deal is on a 12 month contract by default, and the two fibre offers are on 18 month contracts. However, you can choose to take any of them on a 12, 18 or 24 month deal if you prefer. The fixed price guarantee applies in all cases. That could make a longer deal more attractive to you, although it does come at the cost of far less flexibility. If you aren't happy with the service you won't be able to switch easily. It's also worth noting that the guarantee of no mid-contract price rises doesn't apply to call plans and other charges like call charges or features.

You can add call plans to all the deals. The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers. For an additional £8 per month you can upgrade to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline average speed of 11Mb means that this speed is experienced by at least 50% of the Post Office's broadband customers between peak hours of 8pm to 10pm. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Which package should I choose?

With only three deals to choose from, you simply need to pick the one that offers the best speed for your needs.

The Unlimited Broadband package offers relatively slow speeds. Although it can handle streaming of iPlayer or Netflix on one device, it'll struggle to handle much heavier use than that. This is the best choice if your internet usage is primarily limited to web browsing, social media and email.

For more demanding households your choices are between two fibre deals. The Unlimited Fibre product will be fine for most, and will be able to support a few people streaming TV, gaming, or downloading large files at the same time. The Plus offer is better for larger households, or those for whom speed is essential.

Also, given that Post Office Broadband runs on the TalkTalk network, do make sure you compare the service to what you can get direct from TalkTalk. This means price, router, and other services you may need such as TV.

Points to consider before you choose

  • Do you live in a rural or remote area where other budget providers aren't available?
  • Are you comfortable with limited available hours for technical support?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology. Fibre customers will get a more powerful AC-rated router. Both also come with 4 ethernet ports, so should be compatible with all your computers and devices, and come pre-configured so it should be as easy as plugging in and pushing a button to get you started.
  • Fixed price guarantee - no price rises to your broadband costs during your contract.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. However, be aware that there may be a £1.50 charge for paper billing if you don't manage your bill online via direct debit.
  • Fixed price guarantee - your broadband price won't rise during the minimum contract period. However, it will go up automatically when that period ends, so make a note to shop around for a new deal before that happens.
  • Choose your contract length - unlike most broadband providers, Post Office Broadband let you choose your preferred contract length. You can get 12, 18 or 24 month contracts on all deals, and the fixed price guarantee applies to them all. As a general rule, we'd recommend the shorter deal.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband - If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're out of luck. You can't get Post Office Broadband without line rental, and will also need to take your call plan from them, too.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.

 

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