Post Office

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Inclusive weekend calling with a wide range of options and upgrades available
  • One of the cheapest broaband line rental options available if you pay a year upfront
  • Wide range of payment options, including the ability to pay in cash at your local branch
  • Available with the same low prices even in rural and remote areas

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Post Office Totally Unlimited Broadband
£19.00 for 18 months
£28.00 thereafter

No upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb downloads
  • Free wireless-n router
  • Free UK-based support
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

Post Office Unlimited Fibre Broadband
£28.00 for 18 months
£36.00 thereafter

No upfront cost

  • 18 months reduced price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

Post Office Unlimited Fibre Broadband Plus
£32.00 for 18 months
£41.00 thereafter

No upfront cost

  • 18 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - with some of the cheapest saver line rental around, Post Office broadband offers reasonable pricing, especially if you're in a more rural and remote area outside of other providers' low cost areas
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • Saver line rental - save £24 over the year by paying for your line rental up front
  • Same price everywhere - even if you live outside of most providers' low cost areas, you still pay the same monthly price and line rental
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office

Possible downsides

  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • No short contracts - all contracts are 18 months
  • Poor performance - Post Office test as much slower than expected and have some of the most negative customer reviews

Features at a glance

  • Up to 17Mb download speeds

  • 18 month contract

  • Unlimited usage allowance

  • Free connection

  • UK based customer support

  • 5 email accounts

  • Free wireless routers, AC-rated on Fibre Broadband

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

  • Save on line rental by paying £179.88 per year upfront

2 stars
  satisfaction rating based on 2238 customer ratings since 2016-10-23. See more Post Office customer ratings and reviews.

Details last checked on 2017-10-09

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2 stars
  • Speed
    1.7 stars
  • Reliability
    1.9 stars
  • Customer Service
    2.2 stars

Based on 2238 customer ratings since 2016-10-23

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolutely appalling!
By far the worst broadband I have ever experienced (or even heard of).
I can get up to half a megabit on a good day but in the evenings the speed drops to 20 kilobits, if it works at all.
Don't be fooled by deals that sound good - post office broadband isn't worth having.
You have been warned!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
North Cumbria Post Office  
Can't give any stars. this is the worst broadband provider ever.Don't go near them with a barge pole.
Chatton, Northumberland Post Office  
Utterly useless!!!
The claimed "UK based call centres" cannot speak English.
The "Post Office" is just a virtual company using their name to generate an income. They are in the final death throws of their name having made one abysmal decision after another for decades. They sell their name to be used by other utterly incompetent organisations. This include things like banking which is actually The Bank of Ireland.
I have spent several hours on the phone and the internet trying to buy their broadband package and failed. Absolutely nothing works!
The web site is useless and tells me once I have saved my information details and return to place the order that as I have an "account", which I don't, I cannot re-enter the information and I need to log on using an Email address and password which most certainly do not exist. The idiot third world helpdesk, not only cannot understand anything that is said to them, but insist that I have entered up information on the web application that I most certainly have not entered.
Complete and utter dysfunctional rubbish that prevents me from even signing up.
Thank goodness I spotted the reviews on this web site.
From my own research, if you want a low speed service that is managed properly, you will need to spend several pounds more per month to get a better "help desk".
A "business" really can't get much worse than this!
It's obvious from recent reviews that the "Post Office" broadband, or at least the real broadband company behind the name, have recently "done a deal" for even cheaper "help desk" staff behind the scenes in order to prop up the profit margin.
Sadly most other companies have followed the same behaviour. This includes Virgin who can now cut off an essential service to a business for five days without any ability to address the problem by their off shore "help desk" for five days. Another automated price rise means they want £34/month for the service!
Hence my looking for a better supplier.
It obviously is not the "Post Office"!
Winchester Post Office  
Worst company I've ever had to deal with in 26 years.
Rock bottom customer service, after nearly 6 months I still have not received my welcome pack, despite requesting it 9 times, also have the spelling of my name wrong, no bills get sent to me - all I get told is that I can view them online and if I read my ( non existent welcome pack/contract) it tells me how to do so on there. As a result, I've had my service cut off once due to an unpaid bill - paid immediately as soon as I received a nasty threatening letter - it seems they do know my address after all!!!! So why no welcome pack or contract????? I don't even know the terms and conditions of my deal as they continually fail to send it to me.
I've had my line fixed twice now as it didn't work, and now after having been cut off and restarted again it runs at an unusable slow speed, told to wait three days to wait for it to catch up! A catalogue of mistakes and utter uselessness from the post office - and their customer service is the worst I have ever experienced. Stay well away from this useless uncaring company as they are incapable of helping you or sorting out problems in any way - shame I can't give them minus marks actually as it would be minus 5 stars - they are honestly that bad!
Find a reliable, trustworthy company instead as the post office will not give you anything like what you ( quite rightly) expect. They are utter rubbish!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    2 stars
Banchory Post Office  
Supposed to be fibre, getting < 2Mb/s.
Try phoning and half way through entering the number being called about it hangs up. Tried from mobile and landline, would exit if I could
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
glasgow Post Office  
Looked at the reviews here after I'd ordered and feared the worst, especially after a disastrous attempt to switch to Sky nearly 2 years ago. Actually it's worked out really well so far. I am saving nearly £150 per year and I am getting the same service. Went to bed one night with old provider, woke up next morning with the Post Office, plugged in and everything has been fine. 10Mbs is what I was getting and continue to get - it's all I need so I'm happy with that.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Swanage Post Office  
Cut my phone off because my bill was going to be more than usual ,not knowing I'd sold my business and was now
using this phone much more .Customer Services said it was
their 'legal responsibility'???
Have now gone elsewhere after 13 years for ONE SIXTH
of the cost !!!
Am now having problems with getting a final bill.
I would suggest all the result of having systems running
a business rather than humans
As a communications business the Post Office Telecoms
typifies the modern desperate state of faceless business.
Look elsewhere !!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Cambridge Post Office  
Slow. Once my contract ends I am looking elsewhere, I cannot even view videos on Facebook its so slow.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    3 stars
Inchture, Perth Post Office  
No stars. We were 'slammed' by this absolutely horrendous business. Basically they took over Fuel Broadband, didn't tell us and took double out of the bank account leaving us short. We were furious so waited an hour on the phone to speak to them got an apology offered a credit and a £21 plan, that they were emailing.... still nothing that was two months ago! Next bill was £38 quid! Bunch of absolute sharks... we emailed last week! No reply! Going to block them through the bank and report the thieving scumbags!! Absolutely shady. Is it even legal for money to be taken without knowledge that the POST OFFICE BROADBAND has taken money from the bank account with no authorisation?
Liverpool Post Office  
The very slowest broadband ever do not touch them with a barge pole stay well clear
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Holmfirth Post Office  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Buyers Guide

Can I get Post Office Broadband?

Post Office Broadband is available at all BT telephone exchanges.

In order to be cost efficient, Post Office Broadband uses TalkTalk's low cost network where this is available, but these savings are passed on to all customers so you'll enjoy the same low prices even if you live in more rural or remote areas. The same offers and features should be available to all customers, regardless of where you live.

What packages are available?

Post Office Broadband offer standard broadband (ADSL) with speeds of up to 17Mb, and fibre products with speeds of up to 76Mb. There are also a range of phone options allowing you to add all the upgrades and features you need.

  • Post Office Totally Unlimited Broadband - Unlimited, speeds up to 17Mb
  • Post Office Unlimited Fibre Broadband - Unlimited, speeds up to 38Mb
  • Post Office Unlimited Fibre Broadband Plus - Unlimited, speeds up to 76Mb

Packages are even cheaper if line rental is paid 12 months in advance at £179.88, equivalent to £14.99 per month. The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers. For an additional £8 per month you can upgrade to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline speed of up to 17Mb means that this speed is experienced by at least 10% of the Post Office's broadband customers. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Which package should I choose?

With a choice of standard and fibre broadband, there are a few things that make the Post Office stand out from other providers that may make them a beneficial choice for you.

Points to consider before you choose

  • Do you live in a rural or remote area where other budget providers aren't available?
  • How does the competition compare when you factor in more expensive line rental?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology and also comes with 4 ethernet ports, so should be compatible with all your computers and devices. The router uses WPA encryption to secure wireless connections and is supplied with a setup CD compatible with both PCs and Macs to make it easy to get it online and securely sharing your connection with all your devices.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Good value line rental - If you're willing to pay a year upfront, Post Office Broadband has one of the cheapest monthly line rental costs available. If you aren't willing to pay a lump sum then their monthly line rental competes well with all their rivals.
  • Savings passed on to all customers - if you live outside of the Post Office network area, you don't pay a more expensive monthly price, the savings from their network are spread across all customers' bills.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. Of course direct debit is available too.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband -  If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're no longer able to take this option from the Post Office since they discontinued selling their standalone product to new customers.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.

 

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