Post Office

Good value broadband and home phone from a brand you trust, with the option to pay over the phone or at your local branch

  • UK-based customer support helpline
  • Inclusive weekend calling with a wide range of options and upgrades available
  • One of the cheapest broaband line rental options available if you pay a year upfront
  • Wide range of payment options, including the ability to pay in cash at your local branch
  • Available with the same low prices even in rural and remote areas

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Post Office Totally Unlimited Broadband
£15.90 for 12 months
£30.00 thereafter

No upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • 11Mb average download speed
  • Free wireless-n router
  • Free UK-based support
  • Weekend UK landline calls
  • No activation fee
  • 12 month contract

Buy now

Post Office Unlimited Fibre Broadband
£28.00 for 18 months
£37.00 thereafter

£30.00 upfront cost

  • 18 months reduced price!
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Weekend UK landline calls
  • 18 month contract

Buy now

Post Office Unlimited Fibre Broadband Plus
£32.00 for 18 months
£42.00 thereafter

£30.00 upfront cost

  • 18 months reduced price!
  • 62Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Free fibre Wi-Fi router (worth £100)
  • Free UK-based support
  • Weekend UK landline calls
  • 18 month contract

Buy now

Reasons to choose Post Office Broadband

  • Affordable - with some of the cheapest saver line rental around, Post Office broadband offers reasonable pricing, especially if you're in a more rural and remote area outside of other providers' low cost areas
  • Range of phone options - add phone upgrades and features as needed or stick with inclusive weekend calls
  • Saver line rental - save £24 over the year by paying for your line rental up front
  • Same price everywhere - even if you live outside of most providers' low cost areas, you still pay the same monthly price and line rental
  • More payment options - as well as the usual payment by direct debit, you can also arrange to pay your bill over the phone or in person at your local Post Office

Possible downsides

  • No standalone broadband available - you have to switch your line rental and phone package to the Post Office, switching may be a hassle for some, though others may find combining the bills to be more convenient
  • No short contracts - all contracts are 18 months
  • Poor performance - Post Office test as much slower than expected and have some of the most negative customer reviews

Features at a glance

  • 11Mb average download speeds for standard broadband, 35Mb average for Fibre and 62Mb for Fibre Plus

  • 12 month contract for standard broadband or 18 months for Fibre

  • Unlimited usage allowance

  • Free connection

  • UK based customer support

  • 5 email accounts

  • Free wireless routers, AC-rated on Fibre Broadband

  • Range of phone calling plans and features

  • Option to pay over the phone or in branch rather than via direct debit

  • Save on line rental by paying £179.88 per year upfront

2.1 stars
  satisfaction rating based on 1745 customer ratings since 2017-10-21. See more Post Office customer ratings and reviews.

Details last checked on 2018-10-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Post Office.

Customer Ratings Summary

  • Satisfaction
    2.1 stars
  • Customer Service
    2.2 stars
  • Speed
    1.9 stars
  • Reliability
    2.1 stars

Based on 1745 customer ratings since 2017-10-21

Show all time ratings

Add your own review of Post Office

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Shoking internet. Glad to see its not only me. Be nice for once to watch a programme on Netflixs without it losing connection.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wrexham Post Office  
Today we have had over 42 drop outs with the modem turning red.
We have been with the post office for over 2 years and have had the engineering people out multiple times. They can't understand what's wrong and post office customer service always blame the filter and say it needs changing (we have a draw full of changed filters) these cost £1 each from any hardware shop.
Our bill started off at £18 a month now it slowly went up monthly and now it's £40-43 a month for a service we don't recieve ontop of the bill we pay subscription charges on Amazon and Netflix and disneylife so we lose out on all when we can't watch them
We are giving our money away and today we have emailed them with a complaint as loyal customers who never missed a payment they either fix this or they permanently cut us off ontop of that the router is not as secure as they make out as there has been network attacks by IP spoofers so have demanded a full investigation if nothing gets done we will take the matter up with the local citizens advice bureau and the ombudsman as it causes stress and arguments in the home when the devices and TV goes off. Customer service seem to be quite understanding and say they wouldn't be happy either but when there's been over 50 calls there going to say anything. If they carry on with a network that doesn't work there going to lose all there customers.
We will either get the router turned off permanently and never get broadband in again or move to sky.
This service is terrible we are basically giving our money away for nothing
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Durham city Post Office  
Take this advice - Post Office broadband is absolute rubbish. It will not allow you to print via wi-fi don’t bother with it at all. The customer service is shocking and support don’t know what they are talking about. Only got it last Friday and a long complaint when in, not even bothered to answer it. Been told today I will have to pay exit fees. If i’m Charged I will be taking them to court as their product is not fit for purpose.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Post Office  
I have only given P.O one star for each category because there wasn't an option to give 0 stars! This internet 'service'is ATROCIOUS! I am amazed that they can get away with it. Their customer service is beyond terrible with excuse after excuse and never their responsibility. If you want ripped off, lied to and 1990's internet speeds they choose P.O.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Post Office  
Terrible service, changed over to Post office for phone and broadband July 18, so far every bill is higher than my previous provider EE, Broad band has been intermittent from day one, the no internet for 2 weeks, everytime I phone up, they're too busy, shocking customer service, they don't have a clue, first blame BT line, then BT blame router, eventually got new router, still not right, I've made over 20 call's, no help. I was told I'd get a discount on my next bill. Never happened. Rubbish, don't be fooled by their cheap deal! £19! Rubbish more like £45++ !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hemsworth Post Office  
‼️PLEASE READ‼️ I'm with post office at the moment and I'm less than happy with the service. I found out sky were offering to pay up to £100 of your exit fee. I called Post office today to find out how much I'd owe only to find out I could leave for FREE!! So as they have just amended their prices this means you are currently not tied in!
I'm not sure how long this is on for but I called today (5/10/2018)
So if you want to escape this crap broadband DO IT NOW!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Post Office  
Totally messed up my switch through their own incompetence, leaving me without broadband or phone for 3 days. I work from home and rely on both. I cancelled immediately and they are now trying to bill me a couple of hundred pounds. They will be talking to the Ombudsman shortly and compensating me. If anyone is tempted by their offers; DON'T DO IT!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Great Ayton, North Yorkshire Post Office  
Despite all the appalling reviews I have seen online, I decided to go with Post Office broadband (ordinary ADSL) because it was a fantastic 12 month deal. I AM SO GLAD I DID! Switching went smoothly and on time. The speed is always in excess of 7MB download and often over 8MB - the supposed upper limit! Previously, no supplier has ever given me more than 6MB. The online account manager is a well designed and functional web site All in all, I am a 100% satisfied customer ...... I will stay with PO as long as they don't excessively increase the charge at the end of my contract ....... I do like haggling and have no worries about switching utility suppliers.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Seaham, County Durham. Post Office  
Absolutely hate the post office.
Internet never works or is never in range and router keeps shutting down.
I have contacted the post office and they just keep telling me to do tests which I have done and there is still no difference.
Now I am refusing to pay for a service I am not receiving
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Tyne and wear Post Office  
Beware, I was going to sign up with them only to realise their cooling off period is PRIOR to the service being online. This is absurd! You can't cancel the contract after the setup is done and you can actually see how it performs! This can only be against consumer rights. Stay clear!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Silva Post Office  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Post Office Buyers Guide

Can I get Post Office Broadband?

Post Office Broadband is available at all BT telephone exchanges.

In order to be cost efficient, Post Office Broadband uses TalkTalk's low cost network where this is available, but these savings are passed on to all customers so you'll enjoy the same low prices even if you live in more rural or remote areas. The same offers and features should be available to all customers, regardless of where you live.

What packages are available?

Post Office Broadband offer standard broadband (ADSL) with speeds averaging 11Mb, and fibre products with speeds averaging 35Mb or 63Mb for Fibre Plus. There are also a range of phone options allowing you to add all the upgrades and features you need.

  • Post Office Totally Unlimited Broadband - Unlimited, speeds averaging 11Mb
  • Post Office Unlimited Fibre Broadband - Unlimited, speeds averaging 35Mb
  • Post Office Unlimited Fibre Broadband Plus - Unlimited, speeds averaging 62Mb

Packages are even cheaper if line rental is paid 12 months in advance at £179.88, equivalent to £14.99 per month. The standard call plan comes with inclusive weekend calling, including UK landlines, 0845 and 0870 numbers. For an additional £8 per month you can upgrade to anytime UK landline calling. There are also options to add anytime top 40 international calling.

The headline average speed of 11Mb means that this speed is experienced by at least 50% of the Post Office's broadband customers between peak hours of 8pm to 10pm. What speed you'll be able to achieve varies due a range of factors such as how busy the network is (speeds will be slower at peak times like evenings compared to late at night) and how far you are from your nearest BT telephone exchange - the further away you are, the lower your potential broadband speed. You can find out your distance from your nearest telephone exchange using our postcode checker.

Which package should I choose?

With a choice of standard and fibre broadband, there are a few things that make the Post Office stand out from other providers that may make them a beneficial choice for you.

Points to consider before you choose

  • Do you live in a rural or remote area where other budget providers aren't available?
  • How does the competition compare when you factor in more expensive line rental?
  • Is the option of avoiding direct debits and paying over the phone or in your local Post Office branch a selling point for you?

Compare all Post Office Broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router provided free - New Post Office Broadband and Homephone customers get a free 802.11n compatible wireless router when signing-up. The router supports 'N', 'G' and 'B' wireless technology and also comes with 4 ethernet ports, so should be compatible with all your computers and devices. The router uses WPA encryption to secure wireless connections and is supplied with a setup CD compatible with both PCs and Macs to make it easy to get it online and securely sharing your connection with all your devices.
  • Free voicemail and caller display - Post Office Homephone comes with the option of free voicemail and free caller display. Other calling features can be added cheaply.

What are the benefits of Post Office Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • UK-based customer service - Unlike some ISPs, Post Office HomePhone & Broadband’s customer service centre is entirely UK-based. The customer support number is an 0800 number free from UK phonelines and 8am to 8pm, 9am to 6pm on Sundays, closed bank holidays.
  • Good value line rental - If you're willing to pay a year upfront, Post Office Broadband has one of the cheapest monthly line rental costs available. If you aren't willing to pay a lump sum then their monthly line rental competes well with all their rivals.
  • Savings passed on to all customers - if you live outside of the Post Office network area, you don't pay a more expensive monthly price, the savings from their network are spread across all customers' bills.
  • Pay over the phone or in your local branch - If you prefer to pay by card or in cash rather than taking out a direct debit, the Post Office allow you to settle your monthly bill over the phone or even in person at your local branch. Of course direct debit is available too.

What are the drawbacks of Post Office Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband -  If you want to keep your line rental and call plan with your existing supplier, or mix and match someone else's line rental with the cheap broadband service, you're no longer able to take this option from the Post Office since they discontinued selling their standalone product to new customers.
  • No short contract options - The minimum contract length available is 18 months so you're unable to have the flexibility of a short contract if not sure whether you'll need to move or change providers in the next year, or if you know you only need the service for a limited period such as a 3 month job posting or 9 month academic year.
  • No 24 hour phone support - If your broadband goes down outside of support hours (after 9pm or 6pm on Sundays), you'll have to wait until 8am before you can contact support.
  • Poor performance - Post Office's customer speed test results are consistently much lower than would be expected from even a copper phoneline broadband provider. Customer ratings of Post Office are also consistently among the lowest of any provider we list.

 

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