BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with up to 52Mb on Infinity 1
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • Infinity comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

Go to site

BT Unlimited Broadband and Weekend Calls
£7.50 for 12 months
£20.00 thereafter

Line rental from £16.19

  • Ending £100 BT Reward Card!
  • Ending 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack only £6 extra
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

BT Infinity 1 Unlimited with Weekend Calls
£12.50 for 12 months
£26.00 thereafter

Line rental from £16.19

  • Ending £150 BT Reward Card!
  • Ending 12 months better than half price!
  • Up to 52Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • BT Sport Pack only £6 extra
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Unlimited Wi-Fi access
  • Weekend UK landline calls
  • 12 month contract

Buy now

BT TV Starter with Unlimited Broadband and Weekend Calls
£7.50 for 12 months
£24.00 thereafter

Line rental from £16.19

  • Ending £100 BT Reward Card!
  • Ending 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack free with BT TV
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • Weekend UK landline calls
  • 12 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Faster basic fibre - BT's Infinity 1 fibre products offer up to 52Mb speeds, beating most competitors' up to 38Mb
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £6 per month for BT Broadband customers via the app or an existing Sky TV package
  • Line rental saver - pay £194.28 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Smart Hub for Infinity - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Infinity you need to pay £50 extra to for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 12 month contracts and prices rise from the 13th month

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • 12 month contracts on all deals

  • Truly unlimited download allowances on many deals

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Infinity

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 44859 customer ratings since 2015-07-28. See more BT customer ratings and reviews.

Details last checked on 2016-07-22

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband and Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months better than half price + BT Sport Lite + free connection!
Only pay for the calls you use, or add Anytime calls for just £7.95 a month!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £6 extra per month

802.11n Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
17Mb
12GB 12
months
£68

£262.23 with
saver line rental
£5.00
£15.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months better than half price + BT Sport Lite + free connection!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £6 extra per month

802.11n Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
17Mb
truly
unlimited
12
months
£98

£292.23 with
saver line rental
£7.50
£20.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Starter with Broadband and Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months better than half price + Free BT Sport Pack!
Only pay for the calls you use, or add Anytime calls for just £7.95 a month!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
17Mb
12GB 12
months
£117

£311.23 with
saver line rental
£5.00
£19.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Starter with Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months better than half price + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
17Mb
truly
unlimited
12
months
£147

£341.23 with
saver line rental
£7.50
£24.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Infinity 1 and Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months better than half price + BT Sport Lite + Smart Hub!
Now up to 52Mb; the fastest fibre speeds as standard!
Only pay for the calls you use, or add Anytime calls for just £7.95 a month!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £6 extra per month
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£177

£371.23 with
saver line rental
£10.00
£21.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Starter with Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months better than half price + Free BT Sport Pack + Smart Hub!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£177

£371.23 with
saver line rental
£10.00
£25.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months better than half price + BT Sport Lite + Smart Hub!
Now up to 52Mb; the fastest fibre speeds as standard!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £6 extra per month
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
52Mb
truly
unlimited
12
months
£207

£401.23 with
saver line rental
£12.50
£26.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Entertainment Plus with Infinity 1 and Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Smart Hub!
Now up to 52Mb; the fastest fibre speeds as standard!
Only pay for the calls you use, or add Anytime calls for just £7.95 a month!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£297

£491.23 with
saver line rental
£20.00
£31.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Entertainment Plus with Unlimited Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Smart Hub!
Now up to 52Mb; the fastest fibre speeds as standard!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
truly
unlimited
12
months
£327

£521.23 with
saver line rental
£22.50
£36.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Total Entertainment with BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + BT Sport Ultra HD + Smart Hub!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£389

£583.23 with
saver line rental
£26.00
£37.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Infinity 2 Unlimited with Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Lite + Smart Hub!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £6 extra per month
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
12
months
£417

£611.23 with
saver line rental
£30.00
£32.50 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Total Entertainment with Unlimited BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + BT Sport Ultra HD + Smart Hub!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
truly
unlimited
12
months
£419

£613.23 with
saver line rental
£28.50
£42.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Entertainment Plus with Unlimited Infinity 2 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Smart Hub + free connection!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
12
months
£488

£682.23 with
saver line rental
£40.00
£42.50 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Total Entertainment with Unlimited BT Infinity 2 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + BT Sport Ultra HD + Smart Hub!
Free BT Sport Pack with UEFA football on BT TV or the app!
The new BT Smart Hub gives faster wi-fi connections in more rooms than any other major UK broadband provider!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
12
months
£580

£774.23 with
saver line rental
£46.00
£48.50 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-07-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
  • Customer Service
    2.7 stars

Based on 44555 customer ratings since 2015-07-25

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Terrible, always goes down even when nex to the hub, pages are slow to load, videos buffer and fail its a general crap service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lodge BT  
I've been with BT for as long I've had a phone/broadband, I've finally had enough and I'm switching to another company. The final straw was being charged £129 by BT for a visit by an engineer. The phone line was struck by lightning, the hub blew, and I had to replace the phone. The engineer knew that it was lightning to the line that had caused it, we discussed it at length, yet his report didn't mention a thing about it. Spoke to endless BT staff and have been told that it was our fault and we have to pay the charge. Countless times over the years the phone or internet have not been working, we've never once had a penny knocked off our bill. They once took 6 weeks to come out and look at the fault. I am tired of the call-centre staff being overseas, I'm tired of the endless options when phoning them - press 1 to speak to an idiot, press 2 to speak to a lesser idiot. I'm tired of their ineptitude, broken promises, and lack of customer service. They are too large and unwieldy, they don't care about individual customers, they have too much of a monopoly, particularly as they own Openreach. I hope that the company we are in the process of switching to will be a breath of fresh air - they already score points for staff being in the UK, being smaller and friendlier (we're moving to Zen, they have really good reviews). Between the phone, broadband, and BT Vision we spent on average £50 per month, may BT enjoy their pyrrhic victory, they made us pay the £129 charge but they have lost £600 a year in payments.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Ceredigion BT  
Broadband Provider Pah!
Totally unreliable Broadband Provision.
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
TN31 BT  
I have had interrupted broadband and limited service broadband for almost a week now. Prices went up and I started a new contract three months ago.
I keep having to reset hub several times a day. This is hopeless.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Somerset BT  
AN expensive mistake on my part to take on what quickly proved to be very unreliable broadband. Same old BT arrogance - 'we know best, ignore the customer, buy the new router'. I can't wait for contract to end so I can put them out of my misery.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Southend BT  
BT telecommunications have possibly got the worst customer service team that I've ever spoke too. Firstly had a great service for two years, even without fibre the connection was excellent. Gradually the monthly bill crept up and then it came too moving house. We informed BT that we were moving and gave the correct details , all sorted.great no worries. Wrong we received a letter of confirmation on the date it would be switched on and a email. The day came didnt realise how much I would miss wi fi, mobile data sucks. No connection,so we waited a day and nothing. So I rang BT and after 40 minutes of being on hold I got through to a lovely gentleman in a call centre , who could barely speak English and after ten minutes just to relay my postcode it was not going well. After a further 20 minutes off frustrating conversation, which lead nowhere he decided too try and tell me that someone had cancelled the order and gave me the number it was cancelled off. The number he gave was my phone number and said it would take a further two weeks to connect us . Absolute joke and a complete mockery of the word customer service. I'm sure if I was a new customer I would have got a much better service. Now with talktalk, cheaper, more channels,and didn't take two weeks, Rant over
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glossop BT  
Rubbish customer service and intermittent problems with the internet speed. Avoid!
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
Greater Manchester BT  
Been with them 15 Years poor service , not receiving a good signal . I can only receive a signal if l am with in 12 feet of the hub . No one seems to help , will Change from BT asap service disgraceful
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
stoke on trent BT  
I have needed to cancel my contract, and I am currently trying to do this. It's still a couple of days into my cooling off period and I am well within my rights.

I've been trying since last night to cancel. It was quite easy to set up with bt, and was told if I changed my mind it would be easy to leave so long as it was within 14days of starting. Well I'm trying now and finding it near impossible.

What is not acceptable is internet providers thinking they can inconvenience you out of not cancelling. The best way to keep customers is by good customer service and good products. Get that right, people stay longer, refer others and you make more revenue. Trying to stop people cancelling by making it sp hard is ridiculous.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Acton BT  
No other choice than BT and the speeds and relaibility are appalling...promises of a better and faster service never materialise....Trying to run a business using a broadband connection in DT11 8JN is impossible !!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
dt11 8jn BT  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

BT Buyers Guide

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas

BT's fibre-optic service, BT Infinity, is available to more than 85% of UK homes — more than 25 million premises — with BT continuing the roll out to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb download and up to 1Mb upload speed, limited to up to 8Mb down and up to 0.75Mb up in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 52Mb download speed and up to 9.5Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Infinity).

For the standard broadband and Infinity 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Infinity 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Customers can choose between:

  • BT TV Starter - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport
  • BT TV Unlimited - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 28 premium channels and TV on the Go
  • BT TV Total Entertainent - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 50 premium channels and TV on the Go

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At speeds of up to 52Mb, the BT Infinity 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be sufficient for those customers who would have previously been considering the faster Infinity 2 connection.

BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb may still be fast enough, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Infinity 1, do I automatically get the new, faster speed?

Existing Infinity 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current up to 38Mb service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 38Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgraading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Smart Hub which is supercharged for fibre with 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 100GB or a massive 500GB, depending on which you choose. Cloud storage is an optional extra on the limited packages.
  • Internet security - All of BT's unlimited broadband packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. The cheaper BT Broadband deals with limited data allowances can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport. If you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £6 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £6 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Infinity 1 fibre cabinets offer download speeds of up to 52Mb while most competitors limit basic fibre to only up to 38Mb. If you're close enough to your street cabinet to get the boost then the extra 14Mb could make a significant difference.
  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity 2 - BT Infinity 2 customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 12 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Infinity - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Infinity. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2015 show that while BT had the third lowest level of complaints among the major broadband provders, it was still well above the industry average. It also the highest level of complaints for pay TV, nearly four times the industry average.
Broadband.co.uk