BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available from 10GB to truly unlimited
  • Fibre broadband up to 76Mb with BT Infinity
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • BT Sport, exclusively covering 38 Premier League matches

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BT Unlimited Broadband and Weekend Calls
£8.00 for 6 months
£16.00 thereafter

Line rental from £13.32

  • 6 months better than half price!
  • £75 Sainsbury's gift card!
  • Free BT Sport app and player
  • Totally unlimited usage
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • 12 month contract

Buy now

BT Infinity 1 with Calls
Free for 6 months
£15.00 thereafter

Line rental from £13.32

  • 6 months FREE!
  • £125 Sainsbury's gift card!
  • Up to 38Mb download, 9.5Mb upload
  • Free BT Sport app and player
  • 20GB monthly usage
  • BT Home Hub 5 with ac-rated Wi-Fi
  • 5GB BT Cloud storage
  • 18 month contract

Buy now

BT Unlimited Broadband + Calls for Students
£16.00 per month
9 month contract

Line rental £15.99

  • £4 each in a house of 4 (excludes line rental) on a 9 month contract
  • Weekend calls included
  • Totally unlimited usage
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • You must be a student in full or part-time university education to qualify

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Variety of packages with allowance from 10GB to truly unlimited
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sports - not just on BT TV, all BT broadband customers have access to this via the sports app or online player at BTSport.com
  • Line rental saver - pay £159.84 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Home Hub 5 for Infinity - router with the latest 802.11ac wireless technology
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Longer contracts - minimum contracts start at 12 months, with many packages on an 18 month contract

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • Contracts from 12 months or 9 months on student offers

  • From 10GB to unlimited download allowances

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or unbeatable 802.11ac BT Home Hub 5 with BT Infinity

  • YouView from BT TV packages available

  • Phone packages available with some deals

  • Free access to thousands of wi-fi hotspots worldwide

  • Mobile broadband available with some packages

  • Line rental required for all packages**

  • BT Broadband have published a Traffic Management Policy

**From 1st of December 2014 BT line rental charges will increase from £15.99 per month to £16.99 and line rental saver rises from £159.84 annual upfront price to £169.90. Calling set up fees and out of allowance call rates rise by less than a penny.

Details last checked on 2014-10-21

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

BT Broadband and Weekend Calls More Info

Special offer: £75 Sainsbury's gift card + 6 months better than half price!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
17Mb
10GB 12
months
£70

£2.50
£8.00 after 6 months

Line rental from £13.32

Go to site

BT Infinity 1 with Calls More Info

Special offer: £125 Sainsbury's gift card + 6 months FREE!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
20GB 18
months
£127

Free
£15.00 after 6 months

Line rental from £13.32

Go to site

BT Unlimited Broadband and Weekend Calls More Info

Online exclusive price: £75 Sainsbury's gift card + 6 months better than half price!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
17Mb
truly
unlimited
12
months
£151

£8.00
£16.00 after 6 months

Line rental from £13.32

Go to site

BT TV Essential with Broadband and Calling More Info

Special offer: £75 Sainsbury's gift card + 6 months reduced price + free TV activation!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
17Mb
10GB 12
months
£186

£9.00
£15.00 after 6 months

Line rental from £13.32

Go to site

BT Unlimited Broadband + Calls for Students More Info

Special 9 month contract for students with totally unlimited usage!

802.11n Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
16Mb
truly
unlimited
9
months
£199

£16.00

Line rental £15.99

Go to site

BT Infinity Extra + Calls for Students More Info

Special 9 month contract for students with totally unlimited usage!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
40GB 9
months
£205

£14.00
£18 from month 10

Line rental £15.99

Go to site

BT TV Entertainment with Infinity 1 and Calling More Info

Special offer: £125 Sainsbury's gift card + 6 months better than half price + free YouView+ Box + free TV activation!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
38Mb
20GB 18
months
£221

£5.00
£22.45 after 6 months

Line rental from £13.32

Go to site

BT TV Essential with Unlimited Broadband and Weekend Calls More Info

Special offer: £75 Sainsbury's gift card + 6 months reduced price + free YouView+ box + free TV activation!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
17Mb
truly
unlimited
12
months
£246

£13.00
£21.00 after 6 months

Line rental from £13.32

Go to site

BT Unlimited BT Infinity 1 + Calls for Students More Info

Special 9 month contract for students with totally unlimited usage!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
truly
unlimited
9
months
£265

£19.00
£23 from month 10

Line rental £15.99

Go to site

BT Infinity 1 Unlimited with Weekend Calls More Info

Special offer: £125 Sainsbury's gift card + First 3 months reduced price!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
truly
unlimited
18
months
£274

£10.00
£23.00 after 3 months

Line rental from £13.32

Go to site

BT Infinity 2 Unlimited with Weekend Calls More Info

Special offer: £125 Sainsbury's gift card + first 3 months reduced price
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
76Mb
truly
unlimited
18
months
£331

£20.00
£26.00 after 3 months

Line rental from £13.32

Go to site

BT TV Entertainment with Unlimited Infinity 2 and Weekend Calls More Info

Special offer: £125 Sainsbury's gift card + 3 months reduced price + free YouView+ Box + free TV activation!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
76Mb
truly
unlimited
18
months
£418

£25.00
£33.45 after 3 months

Line rental from £13.32

Go to site

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-10-21

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 51896 customer ratings since 2009-04-02

Add your own review of BT

Reviewer Location Reviewing Date Ratings
I recently asked BT to change the company name on 2 BT Business Broadband accounts we had with them. They did this for one of them (although the process was not simply, with lots of auto-generated emails confirming engineer visits etc. which were not required), but for the other account they just cancelled the phoneline and broadband completely. Any attempt by me to get them to look into this has been met by stony silence. Complaints officially submitted on-line, which were acknowledged by auto-emails saying how serious they take complaints, have had no response whatsoever. I used their 'complaint escalation' facility, and again have had no response whatsoever. If this is how they treat their business customers (bearing in mind we have had business accounts with BT for at least 9 years, and still have 1 business account with them currently), I dread to think how they treat domestic customers. I will do everything in my power to avoid buying any service from BT ever again, and advise everyone else to avoid them like the plague.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 2 Stars
Ms Fisher Northamptonshire BT 2014-10-04  
The worst customer service ive ever had. Will not accept its their problem for my poor speed and dispite watchdogs show will not let you leave, see you in court bt.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
D Woods West Sussex BT Broadband and Weekend Calls 2014-10-02  
I was with Sky broadband and decided to move to BT for 12 months as it was on offer for the same cost and I'd have BT sport included.
The reliability and signal strength of the router they so proudly advertise on their adverts is terrible. It has where near the range of my previous Sky router and drops connection. BT give you a 14 day cooling off period to cancel their services. The problem is it took over 14 days for the switch to take place from when I placed the order. Therefore I didn't know how unreliable their internet was until it was too late to cancel.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Craig Chertsey BT Broadband and Weekend Calls 2014-10-02  
Zero Stars for customer service. It took 70 minutes to identify that there is an outage which has apparently disabled email. Checking outages, there is no fault in my area. Have moved to Virgin.
LD Edinburgh BT Broadband Extra and Weekend Calls 2014-10-02  
the customer service really is appalling. i have used sky and virgin before who have both been very accommodating. bt customer services are rude and will do nothing to rectify problems or address issues. it is like talking to a brick wall. they keep repeating the same thing over and over again without making any inroads or compromises. its either their way or no way. i will never use them again!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
SAM NOTTINGHAM BT TV Essential with Broadband and Calling 2014-10-01  
Absolutely shocking! DLivery didn't turn up. Engineer didn't turn up. Left without Internet and tv for two weeks. Charged for those two weeks! Was told to wait in for another delivery, still didn't turn up. Engineer came. I was told I would not have to pay for delivery and engineer but they put it on first bill which totalled at £90....should have been around £30!
Was told I would have compensation of £55 and this we agreed could go straight into my bank. They did put the money in...then added it on to next bill!!!
Cut me off during bill dispute. Finally they agreed that after I had paid an unbelievable amount of £112 for two months that I owed nothing more. Cancelled direct debit as they kept taking money on I agreed dates. Finally set up new direct debit when they agreed all would be as it should. Less than two weeks later they demand another £65, contacted them again to sort...hours later it was agreed I did not owe the money that all would be fine. I have been cut off again because the £65 has not been paid!!! Absolute joke!!!! They will reconnect me after loosing 48hrs of connection but not reimburse the days I've been without!!! I have been sent round in circles continually in less than 3 months!!! Spending approximately 24hrs on the phone to BT and wasted 3 days at home waiting for them to not turn up.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Chloe Devon BT TV Essential with Unlimited Broadband and Weekend Calls 2014-09-30  
Tried but failed for weeks to sign up to BT Internet due to the appalling incompetence of call centre staff - only to find a competitor could do it within the week. After 18 years as a BT Customer this is the worst customer service I have EVER experienced. Never again BT. Stumbled on this review site whilst searching for how to reach senior staff at BT - they have very serious problems and need to sort it out.
Helen South Yorkshire BT 2014-09-29  
DO Not get BT broadband speed of 0.5 download despite calling changing equipment etc now billed for 400 for breaking contract x Be AWare ripped off terribly
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Bling Eastbourne BT Infinity 1 Unlimited with Weekend Calls 2014-09-29  
Absolutely appalling service since recent change.. Spent a long time composing an email this morning as tricky only to have it erased for no given reason as timed out. Totally unacceptable.Any recommendations for better service. Can't be others worse.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Customer Service 1 Stars
Chris Gibson w2 3tp BT 2014-09-28  
I signed upto infinity broadband band last year and on the day of installation the engineer told me to test it out, I downloaded 10 songs within 30 seconds was very impressed.he left and from then my speed DROPPED the one day it took 20 mins to open a web page, I constantly had to complain to call centre in INDIA who were unhelpful and could hardly talk English. This carried on for a year constantly ringing and getting nowhere my speed was coming up as 10-17mbps they kept fobbing me off saying their computer showed I was getting 39.1 a total lie. Moving forward to last week I told them I was thinking of leaving and going to sky, was promised a call within two days they rang me when I was at work so asked for a call back after 5. Had no call until the next day when at work again and was told they tried ringing at 7pm the previous day but had no call as nothing on my mobile so they blatantly lied. Told them I was going to sky. The next day I had a phone call and spoke to someone in England trying to talk me out of leaving felt very pressured into staying but told them I was definitely leaving, was told would have to pay termination charges which I told them I shouldn't have to pay because I'd not received what I'd been paying for, while on the phone I did a speed test and it was 17mbps was told I would have to talk to tech team again and have an engineer come out to prove my speed was slow. Did a speed test today and all of a sudden my speed is 32mbps the most it's been EVER very convenient since I told them I shouldn't have to pay for termination and the fact they would send an engineer out which I'd be charged for! Stay away from bt at all costs conning b******s
Andy Worcester BT TV Entertainment with Infinity 1 and Calling 2014-09-28  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

National Average Speeds December 2012

Average broadband speeds increase during December, Virgin Media and Plusnet see significant gains

Posted on 2013-01-02 18:33 in Announcements News Plusnet Eclipse Internet BT Virgin Media

December 2012 saw average download speeds recorded by users of our Broadband Speed Test rise by more than 2Mb in comparison to the results from November, coming in at 19.37Mb. Average upload speeds saw a smaller increase, coming in at 2.33Mb.

Virgin Media's average download speed has increased by almost 5Mb compared to last month, now coming in at 37.22Mb with upload speeds remaining stable at 2.88Mb. Despite seeing a small download speed increase, BT Broadband dropped to 4th place with download speeds averaging at 15.76Mb and upload speeds of 3.38Mb. Instead Eclipse took 2nd place with 16.63Mb average download speed and 3.11Mb average upload speed.

Plusnet came in at 3rd place with an impressive 3.9Mb increase to 11.94Mb average download speed. Plusnet also achieved the fastest average upload speed of any provider, coming in at 3.62Mb. These increases are likely due to a greater number of customers switching over to Plusnet Fibre, combined with improvements in Plusnet's traffic management policies launched in December.

Please note, Orange are now trading as EE, and speed test results only include numbers from their fixed line broadband packages, and not their 4G mobile broadband packages.

Read more Broadband Speed Test Results for December 2012

Comments

BT Buyers Guide

Can I get BT Broadband?

BT Broadband is available at all UK telephone exchanges (excluding those in Hull) and doesn't vary in price according to whether these exchanges have been upgraded to faster ADSL2+ services (up to 17Mb rather than up to 8Mb).

As such they have one of the most widely available broadband services and may be attractively priced in areas where no competitors have installed their own equipment to offer cheaper alternatives. Due to BT's size, they are also able to offer special offers and bundles that smaller competitors may be unable to match.

BT's fibre-optic service, BT Infinity, is less widespread, currently available to around two-thirds of UK homes with BT continuing the rollout to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband are one of many consumer broadband service providers using BT Wholesale Connect technology.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, BT Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

BT Broadband is therefore provided by BT Retail, not directly by the companies who administer telephone exchanges, street cabinets and phonelines. There is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for BT OpenReach installation or home visit engineers and use the same systems of contact as any other reseller.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb, limited to up to 8Mb in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 38Mb download speed and up to 2Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

You can then choose whether you want to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Those on standard BT Broadband can choose between:

  • BT TV Essential - Freeview, YouView and the option to pay for On Demand content as you use it
  • BT TV Unlimited - As above but get all 4 On Demand packs pre-paid - Kids, Music, Film and TV

Those on BT Infinity can also access:

  • BT Sport on your TV - BT Sport 1 and 2, and ESPN free in SD or £3 a month in HD
  • 18 Extra channels - £2 extra a month, including FOX, Watch, British Eurosport and Discovery Channel
  • Sky Sports 1 and 2 - £15 extra a month for one or £20 for both (requires a different set top box)

All BT TV packages come with over 70 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films for £3.50 each.

BT TV customers with BT Infinity also get BT Sport 1, BT Sport 2 and ESPN for free and have the have the option to add even more channels including Sky Sports 1 and 2, FOX, Watch, Comedy Central, British Eurosport and Discovery Channel. These channels are broadcast as linear IPTV streams, this means that rather than using the Freeview system over your TV aerial, they are streamed over your broadband connection. Content from the Extra channels can also be viewed on demand.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

BT Sport is free to all BT Broadband customers. You don't have to have BT TV with BT Infinity to view BT Sport, this is also available through the online player or the Sky TV digital satellite platform.

Which package should I choose?

BT’s option to let you build your own package from a range of options makes it much easier to tailor your broadband package to meet your budget and requirements. It is worth working out what these are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

BT Infinity provides much faster speeds than regular broadband and this can be an attractive option, it also gives you more channels and more options on BT TV. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb are still fast enough for the vast majority of Internet users, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time. BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Home Hub 5 which is supercharged for fibre with 802.11ac Wi-Fi. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up without the need for CDs or fiddling with passwords.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. You have 5GB of storage available to you initially (unless you opted for the Infinity 2 package, in which case you have 50GB!) but you can upgrade to various sizes for an extra cost.
  • Internet security - Unlimited Broadband extra and BT Infinity packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. Other BT Broadband deals can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t even need to be a BT TV subscriber to have access to BT Sport if you are a BT Broadband customer. You can use the BT Sport app or the online player to access BT Sport 1, BT Sport 2 and ESPN and the exclusive sports coverage they provide, including 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your Sky TV service for free.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity- BT Infinity customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Home Hub 5 for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology.
  • BT Sport - If you're a sports fan and intend to sign up for BT Sport in order to see top Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch your broadband to BT and get these channels for free through the online player, BT TV with BT Infinity or even on your Sky+ Box.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline.
  • No short contracts - BT’s contracts are for 12 or 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that BT has the highest level of complaints of the big 5 broadband providers, well above the industry average, and by far the highest level of complaints for pay TV, several times the industry average.

** From 1st of December 2014 BT line rental charges will increase from £15.99 per month to £16.99 and line rental saver rises from £159.84 annual upfront price to £169.90. Calling setup fees go up from 15p to 15.97p and out of allowance landline call rates increase from 9p per minute to 9.58p.

Broadband.co.uk