BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available from 10GB to truly unlimited
  • Fibre broadband up to 76Mb with BT Infinity
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

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BT Unlimited Broadband and Weekend Calls
£7.50 for 12 months
£18.00 thereafter

Line rental from £16.19

  • Ending £75 prepaid card!
  • Ending 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack only £5 extra
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

BT Infinity 1 Unlimited with Weekend Calls
£10.00 for 12 months
£25.00 thereafter

Line rental from £16.19

  • Ending £125 prepaid card!
  • Ending 12 months better than half price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • BT Sport Pack only £5 extra
  • Unlimited Wi-Fi access
  • BT Home Hub 5 with ac-rated Wi-Fi
  • Weekend UK landline calls
  • 12 month contract

Buy now

BT TV Starter with Unlimited Broadband and Weekend Calls
£5.00 for 12 months
£18.00 thereafter

Line rental from £16.19

  • Ending £75 prepaid card!
  • Ending 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack free with BT TV
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • Weekend UK landline calls
  • 12 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Variety of packages with allowance from 10GB to truly unlimited
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £5 per month for BT Broadband customers via the app or an existing Sky TV package
  • Line rental saver - pay £194.28 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Home Hub 5 for Infinity - router with the latest 802.11ac wireless technology
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Longer contracts - minimum contracts start at 12 months, with many packages on an 18 month contract

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • 12 month contracts on all deals

  • From 10GB to unlimited download allowances

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or unbeatable 802.11ac BT Home Hub 5 with BT Infinity

  • YouView from BT TV packages available

  • Phone packages available with some deals

  • Free access to thousands of wi-fi hotspots worldwide

  • Mobile broadband available with some packages

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

Details last checked on 2016-02-11

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband and Weekend Calls More Info

Hurry, ends soon! £75 prepaid card + 12 months better than half price + BT Sport Lite + free connection!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11n Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
17Mb
10GB 12
months
£61 £4.50
£13.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £75 prepaid card + 12 months better than half price + BT Sport Lite + free connection!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11n Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
17Mb
truly
unlimited
12
months
£97 £7.50
£18.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Starter with Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £75 prepaid card + 12 months better than half price + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
17Mb
truly
unlimited
12
months
£116 £5.00
£18.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Broadband Plus More Info

Hurry, ends soon! £75 prepaid card + 12 months reduced price + BT Sport Lite + free connection!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11n Wireless RouterPhone Calling

up to
17Mb
10GB 12
months
£120 £10.00
£13.00 after 12 months
Reward only available to new customers signing up online Go to site
BT TV Starter with Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 prepaid card + 12 months better than half price + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
38Mb
40GB 12
months
£156 £7.50
£20.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Hurry, ends soon! £125 prepaid card + 12 months better than half price + BT Sport Lite!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
38Mb
truly
unlimited
12
months
£176 £10.00
£25.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 prepaid card + 12 months reduced price + BT Sport Lite!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
38Mb
40GB 12
months
£206 £12.50
£21.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT TV Entertainment Plus with Unlimited Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 prepaid card + 12 months reduced price + 12 months reduced price + Free YouView+ Box + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
38Mb
truly
unlimited
12
months
£286 £20.00
£33.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Total Entertainment with Unlimited BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 prepaid card + 12 months reduced price + Free BT Sport Pack + BT Sport Ultra HD!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
38Mb
truly
unlimited
12
months
£352 £23.00
£38.00 after 12 months
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
BT Infinity 2 Unlimited with Evening and Weekend Calls More Info

Hurry, ends soon! £125 prepaid card + BT Sport Lite!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
76Mb
truly
unlimited
12
months
£406 £30.00
Reward only available to new customers signing up online

Line rental from £16.19

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-02-11

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 29770 customer ratings since 2015-02-12

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I seriously don't even know where to start. Choosing BT was the biggest mistake of my life, paying £50-£90 odd pounds every month for the sevice that I got promised till date not received is absolutely ridiculous! Everytime I call about the speed of the wifi and the connection which drops 24/7, they make me spend an hour trying to explain myself and then half an hour trying to refresh the background through my laptop which still makes no difference at all. Spent hours and hours speaking on calls to seniors, complaints, managers etc but nothing gets resolved. Don't waste your time by choosing BT when's there's much better options out there. It's not even worth half a star!
Aqsa Scotland BT 2016-02-10  
Customer service: HORRIBLE! Chasing a refund and they tradferred me two times, the second time the person asked how she could help and she then put me on hold without even saying anything.
After 5 mins on hold the lone got cut and I couldn't even speak to them!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Morgana Middlesex BT 2016-02-10  
I made the foolish mistake of switching to BT from my broadband and phone line supplier over 12 mths ago, from the beginning it was a catalogue of errors and hassle. It started with my phone not enabling us to phone out! after hours on an offshore call centre getting nowhere with someone who knew absolutely nothing about BT services & how they worked, and was quick frankly rude!! I gave up after 2 days. My partner eventually found the solution on a forum of disgruntled BT customers!! eventually after 3 mths BT resolved the issue! my broadband speed was pretty useless most of the time and stuck with the contract I pushed on until it was due to expire. I was then shocked to see a debit for over double go out of my bank account with no warning ! Yes right on expiry good old BT with no warning stuck me on a tariff that basically ripped me off for double the amount! no email, no paperwork warning me my contract was due for renewal! I have since switched and surprise surprise BT can now email and write asking me to stay and offering a different contract! i should really contest the last 2 debits taken but I do not have the heart or the courage to try and ring their god awful call centre in India! It is by far the worst I have ever encountered! my advice is stay clear of BT, poor service, no customer care and quick to charge and debit you when without any warning! glad to be rid of their rubbish broadband and phone package!! oh and don't try and complain on their BT homepage or forum! they never respond and ignore you!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Customer Service 2 Stars
Tula Truro BT 2016-02-09  
I ordered bt broadband and tv on the 25/11/2015, I had to call them to point out an error on the order, I then got sucked into the bt call centre run around, 2 days later I decided to cancel my order, well within my cooling off period, it is now the 9/2/2015, well over 2 months after my initial contact and bearing in mind that I never actually became a bt customer and I have just managed to shake them off, they have made final demands for money they was never owed, taken money from my account that they were never entitled to take, and don't even get me onto the off shore call centres, if you do mange to pull one of the robots off his or her script they can become quite aggressive. well I can now breath a sigh of relief and it`ll be an experience that I will, never repeat
  • Satisfaction 1 Stars
  • Speed 1 Stars
john milton keynes BT 2016-02-09  
From a customer service point of view, BT is by far the worse provider I have ever experienced.

Took them 2 months to get my broadband + sports working after multiple engineer appointments and infinite time spent on the phone and online chat. Had I not been pro-active, I'm afraid I would still be awaiting for my service activation.

It has been a very frustrating experience. As soon as my contract ends I'll be moving out.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Ivo Macedo London BT 2016-02-08  
I've got to say the BT broadband/TV itself is really fast and reliable ever since it was connected. I'm using it for web surfing, cable TV and streaming. Down side is that their phone and online chat service is a mess. Overall 4 star I think it's fair.
  • Satisfaction 4 Stars
  • Speed 2 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
James Tonbridge BT 2016-02-08  
O Stars, I have been around the world on the phone since Friday 22nd January 2016 With a greeting of business hours Monday 9am to Friday 5pm, I have Business BB with no support from any part of BT On Monday I was on to call centres for 3 Hour being passed about , with employees just hanging up, because they can not check out any problems you have, they are not allowed to look up your order, your account, they can not give you an email to write to, can not accept any scanned documents from you showing your order, is this for real. BT is the worse service in the world, (with out prejudice) in my opinion. Its a joke , the saying goes I am trying my best to help you, a statement all the operators use and then finally just I will pass you on to another department, they will help you, and guess what, back in a queue for another 30 minutes, and the same all over again. The call centres can treat the customers any way they like. I t is actually, because they can not help you as the service BT provides is disgustingly atrocious, the call centre personnel really can not do anything to help anyway. , so they just give up and drop the call, How many people have experienced this. What can be done about it , as BT just ignores the state of play the company is in. So So So badly organised and managed. I would not work for a company like that. If the centres where all in Britain, this would not be happening as the Managers would have it running better. The mistakes just keep going on and on, just a monster of the worst communication provider in the world. They can not sort problems out, they would not know where to begin. Our problems are on going and after the initial order was signed we are still waiting for the full order with phone still not here, part of the order was for a cloud phone, they cancelled their visit 5 times since 6 January, changed the phone no 3 times and its still not happened. I don't need to tell you every annoying phone call , as I am sure if you are reading this , you have been there also. I will say I have came across 3 uk personnel at the call centres with excellent customer service, but they are unable to fix problems also . And try and retrieve a password for an old email address, which they sent the order to, and we can not access that either, its just a monster of a company that out of control, But we are stuck with them Is there any better options, that are as reliable as the Great BT Company, it really is a JOKE.
Patricia Martin BT 2016-02-06  
I am so happy to see so many negative reviews on BT. Based on my experience, they all seem to be true. I WOULD NEVER RECOMMEND BT TO ANYONE. I will not take their service even if it is free. They charged more for what I've used, when called the response was cold and took a long time to sort out. When I decided to leave BT, a customer service representative called me who was absolutely rude and I felt like being interrogated.

Take my advice, never take any service from BT even if free.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Saj Pontypool BT 2016-02-06  
My broadband has been ok. However there was a problem when I wanted to add a new device to my broadband.

Partly my own fault as I lost my password... however trying to get a reset is absolutely impossible!

The Internet page is completely useless and you have to wait over 40 mins for an answer from 1 of the 4 people who work there and the automated services is a complete joke.
  • Satisfaction 3 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 3 Stars
Rhodri Rhymney BT 2016-02-06  
Just a poor level or service delivery, I mean all the adverts boasting about the fastest internet etc..

My average download line speed is 1 mb i mean that's awful compared to the country average of around 17 mb.

Just not happy!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Matthew Soberton BT 2016-02-05  

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

Comments

BT Buyers Guide

Can I get BT Broadband?

BT Broadband is available at all UK telephone exchanges (excluding those in Hull) and doesn't vary in price according to whether these exchanges have been upgraded to faster ADSL2+ services (up to 17Mb rather than up to 8Mb).

As such they have one of the most widely available broadband services and may be attractively priced in areas where no competitors have installed their own equipment to offer cheaper alternatives. Due to BT's size, they are also able to offer special offers and bundles that smaller competitors may be unable to match.

BT's fibre-optic service, BT Infinity, is less widespread, currently available to around two-thirds of UK homes with BT continuing the rollout to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband are one of many consumer broadband service providers using BT Wholesale Connect technology.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

BT Broadband is therefore provided by BT Retail, not directly by the companies who administer telephone exchanges, street cabinets and phonelines. There is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for BT OpenReach installation or home visit engineers and use the same systems of contact as any other reseller.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb, limited to up to 8Mb in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 38Mb download speed and up to 2Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

You can then choose whether you want to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Customers can choose between:

  • BT TV Starter - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport
  • BT TV Unlimited - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 28 premium channels and TV on the Go
  • BT TV Total Entertainent - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 50 premium channels and TV on the Go

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

BT Infinity provides much faster speeds than regular broadband and this can be an attractive option, it also gives you more channels and more options on BT TV. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb are still fast enough for the vast majority of Internet users, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time. BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Home Hub 5 which is supercharged for fibre with 802.11ac Wi-Fi. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up without the need for CDs or fiddling with passwords.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. You have 5GB of storage available to you initially (unless you opted for the Infinity 2 package, in which case you have 50GB!) but you can upgrade to various sizes for an extra cost.
  • Internet security - Unlimited Broadband extra and BT Infinity packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. Other BT Broadband deals can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport, if you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £5 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £5 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity- BT Infinity customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Home Hub 5 for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT broadband and get them through the app or your existing Sky TV package for only £5 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline.
  • No short contracts - BT’s contracts are for 12 or 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that BT has the highest level of complaints of the big 5 broadband providers, well above the industry average, and by far the highest level of complaints for pay TV, several times the industry average.

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