BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with up to 52Mb on Infinity 1
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • Infinity comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

Go to site

BT Unlimited Broadband and Weekend Calls
£5.00 for 12 months
£20.00 thereafter

Line rental from £17.09

  • Online only: £50 BT Reward Card!
  • Fabulous Fortnight: 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack only £6 extra
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

BT Infinity 1 Unlimited with Weekend Calls
£10.00 for 12 months
£26.00 thereafter

Line rental from £17.09

  • Online only: £100 BT Reward Card!
  • Fabulous Fortnight: 12 months better than half price!
  • Up to 52Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • BT Sport Pack only £6 extra
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Unlimited Wi-Fi access
  • Weekend UK landline calls
  • 12 month contract

Buy now

BT TV Starter with Unlimited Broadband and Weekend Calls
£5.00 for 12 months
£24.00 thereafter

Line rental from £17.09

  • Online only: £50 BT Reward Card!
  • Fabulous Fortnight: 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack free with BT TV
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • Weekend UK landline calls
  • 12 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Faster basic fibre - BT's Infinity 1 fibre products offer up to 52Mb speeds, beating most competitors' up to 38Mb
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £6 per month for BT Broadband customers via the app or an existing Sky TV package
  • Line rental saver - pay £205.08 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Smart Hub for Infinity - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Infinity you need to pay £50 extra to for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 12 month contracts and prices rise from the 13th month

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • 12 month contracts on all deals

  • Truly unlimited download allowances on many deals

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Infinity

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 48952 customer ratings since 2015-09-27. See more BT customer ratings and reviews.

Details last checked on 2016-09-26

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband and Weekend Calls More Info

Special offer: £50 BT Reward Card + 12 months better than half price + BT Sport Lite + free connection!
Add Anytime calls for just £7.95 a month!

802.11n Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
17Mb
12GB 12
months
£56

£261.03 with
saver line rental
£4.00
£15.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Unlimited Broadband and Weekend Calls More Info

Fabulous Fortnight: £50 BT Reward Card + 12 months better than half price + BT Sport Lite + free connection!

802.11n Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
17Mb
truly
unlimited
12
months
£68

£273.03 with
saver line rental
£5.00
£20.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT TV Starter with Broadband and Weekend Calls More Info

Special offer: £50 BT Reward Card + 12 months better than half price + Free BT Sport Pack!
Add Anytime calls for just £7.95 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
17Mb
12GB 12
months
£105

£310.03 with
saver line rental
£4.00
£19.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT TV Starter with Unlimited Broadband and Weekend Calls More Info

Fabulous Fortnight: £50 BT Reward Card + 12 months better than half price + Free BT Sport Pack!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
17Mb
truly
unlimited
12
months
£117

£322.03 with
saver line rental
£5.00
£24.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Infinity 1 and Weekend Calls More Info

Special offer: £100 BT Reward Card + 12 months better than half price + BT Sport Lite + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£153

£358.03 with
saver line rental
£8.00
£21.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT TV Starter with Infinity 1 and Weekend Calls More Info

Special offer: £100 BT Reward Card + 12 months better than half price + Free BT Sport Pack + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£153

£358.03 with
saver line rental
£8.00
£25.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Fabulous Fortnight: £100 BT Reward Card + 12 months better than half price + BT Sport Lite + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
52Mb
truly
unlimited
12
months
£177

£382.03 with
saver line rental
£10.00
£26.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT TV Entertainment Plus with Infinity 1 and Weekend Calls More Info

Special offer: £100 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£249

£454.03 with
saver line rental
£16.00
£31.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT TV Entertainment Plus with Unlimited Infinity 1 and Weekend Calls More Info

Fabulous Fortnight: £100 BT Reward Card + 12 months half price + Free BT Sport Pack + Smart Hub!
Now up to 52Mb; the fastest fibre speeds as standard!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
truly
unlimited
12
months
£273

£478.03 with
saver line rental
£18.00
£36.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Unlimited Infinity 1 for Students More Info

Special offer: 9 month contract designed for students
Customers must use an .ac.uk email address to be able to progress with an order

802.11n Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
56Mb
truly
unlimited
9
months
£297

£524.83 with
line rental
£20.00

Line rental £18.99

Go to site
BT Unlimited Infinity 2 for Students More Info

Special offer: 9 month contract designed for students + Smart Hub + free connection!
Customers must use an .ac.uk email address to be able to progress with an order

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
9
months
£320

£547.83 with
line rental
£26.00

Line rental £18.99

Go to site
BT Total Entertainment with BT Infinity 1 and Weekend Calls More Info

Special offer: £100 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + Free BT Sport Pack + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
25GB 12
months
£329

£534.03 with
saver line rental
£21.00
£37.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Total Entertainment with Unlimited BT Infinity 1 and Weekend Calls More Info

Fabulous Fortnight: £100 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + Free BT Sport Pack + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
52Mb
truly
unlimited
12
months
£353

£558.03 with
saver line rental
£23.00
£42.00 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Infinity 2 Unlimited with Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 12 months reduced price + BT Sport Lite + Smart Hub!

802.11ac Wireless RouterPhone CallingLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
12
months
£357

£562.03 with
saver line rental
£25.00
£32.50 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT TV Entertainment Plus with Unlimited Infinity 2 and Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Smart Hub + free connection!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
12
months
£404

£609.03 with
saver line rental
£33.00
£42.50 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
BT Total Entertainment with Unlimited BT Infinity 2 and Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + Free BT Sport Pack + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (18.99 pounds)

up to
76Mb
truly
unlimited
12
months
£484

£689.03 with
saver line rental
£38.00
£53.50 after 12 months
Reward only available to new customers signing up online

Line rental from £17.09

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-09-26

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.7 stars
  • Customer Service
    2.7 stars

Based on 48952 customer ratings since 2015-09-27

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Appalling, I wished I had never sighned up to them , since august1st I've had 2 ghost engineers appeared and 2 line rental engineers appeared to fix a broadband problem . I have wasted around 70joits of my life on hold or in a quie . they are totally useless as a provider . You never get put through to the right department, and even complaints advisers could not give a damn . My next step is to cancel my subscription and wait for them to phone me . They might just talk to me then when they don't get my money .. I cannot stress enough that it's the most frustrating company I've ever felt with .
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Ballymena BT  
the worst company in the world to deal with,had no broadband for 2 weeks now keep being told its being sorted then the date moves.non existant customer service,why cant tey just send an engineer out like the old days and bedone wth it, corporate greed is all it is.ive cancelled my direct debit see you in court
west midlands BT  
Its joke I made mistake to join them 3 months now same problem they should not allow advertised in TV because that's trap
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Landon BT  
What a shambles BT are I joined them early May 2016 to start with they had to set up 4 different set ups with me spending up to 10hrs on the phone speaking with what can only be imbeciles incapable of doing a job. 4weeks later I find they had set me up on direct debit 2 accounts after numerous phone calls I eventually got someone to see some sense. I set up my broadband on unlimited only for BT to keep emailing me costs of going over my as they say 25 meg which drove me mad. Now after all that my BT sport and sky sport I pay extra for has gone down completely after 1hr trying to talk to customer service and waiting one and a half hrs to speak with technical services which I never got through to I'm completely at my tether with this company so please please think twice otherwise unlike me spending the best part of 15 hrs on the phone you will go completely insane!!!!!!!!
Tameside BT  
Been with the company about a month already had to make 2 complaints both completely ignored. DO NOT go with BT you will regret it. I'm saving up so I can leave asap.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Portsmouth BT  
Just paid for an "upgrade" which keeps dropping out. The customer care is the worst I have ever experienced, in any industry. The Outlook engineers have about 2 weeks experience each and are useless, literally. Even the BT engineers, who generally know what they are doing, cant stand them.

This dreadful company is a shameful example of what happens when there is no effective oversight. The fatboys at the top cream off huge salaries for no reason and no one gives a damn about the company. The board of directors should be savked for incompetency and the customer care should be brought back to the UK. I have nothing in principle against Indian call centres but the ones BT uses are utterly, utterly incompetent.

Probably selected for cheapness alone. What a truly dreadful, shameful company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Reigate BT  
Installation puzzling end up installed where i do not want it. Was then told to install upstairs will cost me £120 / customer care rang twice both times I was cut off. Cannot access my account easy I have given up. Do not reccomend BT I have a 12 month contract whech I will finish as soon as I can. I advise anybody not to buy BT internet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
bramhall BT  
Total rubbish, only since refusing BT Infinity due to costs involved speed is ridiculously slow
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Swindon BT  
BT service is very good, however they try to get you to sign up with vouchers for £100 and £50 which they do not honor. Don't know how they get away with this deception.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    5 stars
BARROW-IN-FURNESS BT  
I was having some issues connecting my laptop to the new home hub we had just received. Although the problem could not be resolved (due to the age of my laptop), the customer service was quick and helpful in trying to determine the problem and figure it out.
  • Satisfaction
    3 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
England BT  

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Student Broadband Guide

Find the best student broadband deals for 2016

Posted on 2016-09-13 14:31 in Features Offers Origin BT Sky NOW TV Virgin Media

Good broadband is one of the essentials of student life. You need it for coursework and research; you need it for Game of Thrones and pulling an all-nighter on Call of Duty. But with so many broadband packages to choose from, how do you decide which to go with? What factors do you need to be aware of, and where can you find the best student broadband deals? Let's take a look.

When searching for broadband for your student accommodation you don't just need the best deal, you need the right deal. It's important to get the right length of contract - if you finish uni next June you don't want to still be paying for your broadband in August - and you also need to think about what speeds you need. A student house with two people will have vastly different internet requirements to a house with eight people.

Our newly updated Guide to Student Broadband can help you with this. It's got all the advice you need, and will also point you towards the best offers around.

Top student broadband offers 2016

Fortunately, many providers offer exclusive deals for students. They come with nine month contracts - to cover you during term time and no more - and include superfast fibre broadband options. Here's our pick of some of this year's best student offers.

  • Sky Broadband Unlimited for Students: a nine month contract with completely free standard broadband with free connection - you only pay line rental!
  • BT Unlimited Infinity for Students: nine month contracts on up to 52Mb and up to 76Mb fibre broadband, with free access to BT Sport and a £25 Costa gift card.
  • Virgin Media VIVD 200 for Students: for the largest or most demanding households you can get up to 200Mb fibre broadband (so long as you're in a coverage area). Cheaper 50 and 100Mb packages are also available.
  • Origin Broadband: Origin's basic broadband service isn't a student special, but it is one of the cheapest deals around. Get 12 months of internet access for free, paying only line rental.
  • NOW TV Fab Fibre with TV pass and Calls: NOW TV offers up to 38Mb fibre broadband with no contract - you can cancel at any time. You get a TV pass, too, with your choices being Entertainment, Sky Cinema or Sky Sports.

Check out our Guide to Student Broadband for the lowdown on all these deals and many more, plus answers to any other questions you might have. Keen video gamer? Want to watch Premier League football? Need mobile broadband on your laptop? That's all covered, too!

Comments

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

BT Buyers Guide

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas

BT's fibre-optic service, BT Infinity, is available to more than 85% of UK homes — more than 25 million premises — with BT continuing the roll out to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb download and up to 1Mb upload speed, limited to up to 8Mb down and up to 0.75Mb up in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 52Mb download speed and up to 9.5Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Infinity).

For the standard broadband and Infinity 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Infinity 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Customers can choose between:

  • BT TV Starter - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport
  • BT TV Unlimited - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 28 premium channels and TV on the Go
  • BT TV Total Entertainent - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 50 premium channels and TV on the Go

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At speeds of up to 52Mb, the BT Infinity 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be sufficient for those customers who would have previously been considering the faster Infinity 2 connection.

BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb may still be fast enough, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Infinity 1, do I automatically get the new, faster speed?

Existing Infinity 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current up to 38Mb service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 38Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgraading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Smart Hub which is supercharged for fibre with 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 100GB or a massive 500GB, depending on which you choose. Cloud storage is an optional extra on the limited packages.
  • Internet security - All of BT's unlimited broadband packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. The cheaper BT Broadband deals with limited data allowances can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport. If you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £6 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £6 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Infinity 1 fibre cabinets offer download speeds of up to 52Mb while most competitors limit basic fibre to only up to 38Mb. If you're close enough to your street cabinet to get the boost then the extra 14Mb could make a significant difference.
  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity 2 - BT Infinity 2 customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 12 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Infinity - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Infinity. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2015 show that while BT had the third lowest level of complaints among the major broadband provders, it was still well above the industry average. It also the highest level of complaints for pay TV, nearly four times the industry average.
Broadband.co.uk