BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available from 10GB to truly unlimited
  • Fibre broadband up to 76Mb with BT Infinity
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

Go to site

BT Unlimited Broadband and Weekend Calls
£5.00 for 12 months
£18.00 thereafter

Line rental from £14.16

  • Ending £75 Sainsbury's gift card!
  • Online only: 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack only £5 extra
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

BT Infinity 1 with Calls
£10.00 for 12 months
£18.00 thereafter

Line rental from £14.16

  • Ending £125 Sainsbury's gift card!
  • 12 months reduced price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • BT Sport Pack only £5 extra
  • 40GB monthly usage
  • Free BT Sport app and player
  • 5GB BT Cloud storage
  • BT Home Hub 5 with ac-rated Wi-Fi
  • Only pay for the calls you use
  • 12 month contract

Buy now

BT TV Starter with Unlimited Broadband and Weekend Calls
£5.00 for 12 months
£21.50 thereafter

Line rental from £14.16

  • Ending £75 Sainsbury's gift card!
  • Online only: 12 months better than half price!
  • Truly unlimited usage
  • BT Sport Pack free with BT TV
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • Weekend UK landline calls
  • 12 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Variety of packages with allowance from 10GB to truly unlimited
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £5 per month for BT Broadband customers via the app or an existing Sky TV package
  • Line rental saver - pay £159.84 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Home Hub 5 for Infinity - router with the latest 802.11ac wireless technology
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Longer contracts - minimum contracts start at 12 months, with many packages on an 18 month contract

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • 12 month contracts on all deals

  • From 10GB to unlimited download allowances

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or unbeatable 802.11ac BT Home Hub 5 with BT Infinity

  • YouView from BT TV packages available

  • Phone packages available with some deals

  • Free access to thousands of wi-fi hotspots worldwide

  • Mobile broadband available with some packages

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

Details last checked on 2015-07-29

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband and Weekend Calls More Info

Hurry, ends soon! 12 months better than half price + £75 Sainsbury's gift card + BT Sport Lite + free connection!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
10GB 12
months
£67 £5.00
£12.50 after 12 months

Line rental from £14.16

Go to site
BT Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £75 Sainsbury's gift card + 12 months better than half price + BT Sport Lite + free connection!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
truly
unlimited
12
months
£67 £5.00
£18.00 after 12 months

Line rental from £14.16

Go to site
BT TV Starter with Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £75 Sainsbury's gift card + 12 months better than half price + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
17Mb
truly
unlimited
12
months
£102 £5.00
£21.50 after 12 months

Line rental from £14.16

Go to site
BT Infinity 1 with Calls More Info

Hurry, ends soon! £125 Sainsbury's gift card + 12 months reduced price + BT Sport Lite!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
40GB 12
months
£157 £10.00
£18.00 after 12 months

Line rental from £14.16

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Hurry, ends soon! £125 Sainsbury's gift card + 12 months better than half price + 12 month contract + BT Sport Lite!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
truly
unlimited
12
months
£157 £10.00
£25.00 after 12 months

Line rental from £14.16

Go to site
BT TV Starter with Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 Sainsbury's gift card + 12 months better than half price + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
38Mb
40GB 12
months
£176 £10.00
£22.00 after 12 months

Line rental from £14.16

Go to site
BT TV Entertainment Plus with Unlimited Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 Sainsbury's gift card + 12 months reduced price + 12 months free HD Extra + Free YouView+ Box + Free BT Sport Pack!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
38Mb
truly
unlimited
12
months
£282 £20.00
£33.00 after 12 months

Line rental from £14.16

Go to site
BT TV Entertainment Ultra HD with Unlimited BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £125 Sainsbury's gift card + 12 months reduced price + Free BT Sport Pack + BT Sport Ultra HD!
Free BT Sport Pack with UEFA football on BT TV or the app!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
38Mb
truly
unlimited
12
months
£386 £25.00
£38.00 after 12 months

Line rental from £14.16

Go to site
BT Infinity 2 Unlimited with Weekend Calls More Info

Hurry, ends soon! £125 Sainsbury's gift card + BT Sport Lite!
Free BT Sport Lite or add full BT Sport Pack with UEFA football for only £5 extra per month

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
76Mb
truly
unlimited
12
months
£397 £30.00

Line rental from £14.16

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-07-29

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 14438 customer ratings since 2014-08-03

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
After waiting in for three seperate engineer appointments I still haven't seen an engineer, each missed appointment resulted in me phoning BT to be told a different lie about why they never turned up. Three weeks after placing my order I have now been guaranteed (for the second time) that my engineer will connect me on two weeks. Apparrently my order got stuck in the system.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
brett stafford BT 2015-07-13  
Utterly useless in all aspects, over a month with speeds of less than 0.5 via Bt speed test through their customer service, and I get told to update my laptop, or buy fibre. I have had trouble free Internet, not very fast, 7mb, for four years, then they take me off exchange only line to a cabinet and I cant do anything, can't watch TV, load a photo, send and email or pay for anything, the connection drops out, or it won't stream at all. All this for over £43 a month. Accelerating the fault to a complaint has just landed me with even more Indian call centre people ringing me, but they won't do anything other than test the line, after a month of testing every three to five days I've had enough. As I Say USELESS
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
F M Ross ST Germans BT 2015-07-13  
If I could give Zero stars I would - it is absolutely terrible, abysmal, appalling, shameful, not fit for purpose, over-priced dross! Need to move to somewhere that has Virgin cabling so at least I have an option as Talk Talk, etc. all use BT lines so cannot be any better than BT who are the pits (Being very polite with my adjectives, but BT "narrow"band and BT E-mail must be about the worst products I have ever used. Would advise anyone I know to use any other provider - nobody can possibly be worse.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Iain Darling GU47 0ZA BT 2015-07-12  
Broadband is super-slow. Customer service continued to reel off the speeds from their internet site and would not accept that they were talking BS. Calls taking so long as its hard to understand the BT staff abroad. Basically the same as what many people have written here. BT broadband is almost useless, cs are awkward and lie and shift the blame. The reliability is virtualy zero.
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Karen Milton Keynes BT 2015-07-11  
They are useless, left me without internet for my first week as a new customer coming from another provider. Not recommended at all. Can't solve any problem with them. Avoid
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Omar London BT 2015-07-10  
BT is a joke- Low speeds and line dropping for hours at a time for over two months. Technician visited and checked my equipment said there was a problem with the exchange to my property. Call centre called me to inform me of the progress of the repair and told me that the case had been resolved. I told her what the technician had told me and the speeds i am getting is not the same as what i was told i would get when i entered into a contract. She spoke over me, would not listen and told me i was trying to get compensation. I called the UK base customer service and they were the same. An absolute joke
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Robert Croydon BT 2015-07-09  
Absolutely disgusted at the dishonesty & fraud bt commits & gets away with,they lied about the broadband speed,lied about bills & customer service is a painfull experience,its as if youre talking to people programmed to be as unhelpfull as possible,left bt so free at last,free at last,god bless me,im free at last.
steph BT 2015-07-09  
Two weeks ago my broadband usage suddenly shot up from 8.64GB on the friday to 16.46GB on sat. I'd been out most of the day and knew it couldn't possibly be right so I contacted BT on their online chat and a gentleman called Zahid spent about 20 mins trying to find out what the problem was. He asked me to monitor the usage for the next couple of days, and advised me how to change my wireless password, (which I had long since forgotten.) Then sent me a text message and said to reply to it with a time they could call me if the usage was still high. On the monday it had gone up to 25.73GB so I sent a text, and someone called me back within 15 mins. He said there had been several complaints from customers about higher than usual usage and they were working on a solution. He assured me I wouldn't be charged for the excess usage, and sure enough when my bill came yesterday, there were no extra charges. BT get a lot of flack for their customer service, but on this occasion, I am very satisfied with the service I received.
  • Satisfaction 4 Stars
  • Speed 5 Stars
  • Reliability 3 Stars
  • Customer Service 4 Stars
Mandy Gilmour Shropshire BT 2015-07-08  
Broadband connectivity is weak - drops out much over 10m line of sight.

The most dreadful customer service ever experienced. Only deal with BT if you're prepared to gamble on not having an issue to resolve. Be warned.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
btsurvivor coventry BT 2015-07-08  
Problem with infinity and have been on the phone for ever and they have still not answered the phone!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Kevin Worcester BT 2015-07-05  

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National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

BT Buyers Guide

Can I get BT Broadband?

BT Broadband is available at all UK telephone exchanges (excluding those in Hull) and doesn't vary in price according to whether these exchanges have been upgraded to faster ADSL2+ services (up to 17Mb rather than up to 8Mb).

As such they have one of the most widely available broadband services and may be attractively priced in areas where no competitors have installed their own equipment to offer cheaper alternatives. Due to BT's size, they are also able to offer special offers and bundles that smaller competitors may be unable to match.

BT's fibre-optic service, BT Infinity, is less widespread, currently available to around two-thirds of UK homes with BT continuing the rollout to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband are one of many consumer broadband service providers using BT Wholesale Connect technology.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

BT Broadband is therefore provided by BT Retail, not directly by the companies who administer telephone exchanges, street cabinets and phonelines. There is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for BT OpenReach installation or home visit engineers and use the same systems of contact as any other reseller.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb, limited to up to 8Mb in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 38Mb download speed and up to 2Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

You can then choose whether you want to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Those on standard BT Broadband can choose between:

  • BT TV Essential - Freeview, YouView and the option to pay for On Demand content as you use it
  • BT TV Unlimited - As above but get all 4 On Demand packs pre-paid - Kids, Music, Film and TV

Those on BT Infinity can also access:

  • BT Sport Pack on your TV - BT Sport 1 and 2, and ESPN free in SD or £3 a month in HD
  • 18 Extra channels - £2 extra a month, including FOX, Watch, British Eurosport and Discovery Channel
  • Sky Sports 1 and 2 - £15 extra a month for one or £20 for both (requires a different set top box)

All BT TV packages come with over 70 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films for £3.50 each.

BT TV customers with BT Infinity also get BT Sport 1, BT Sport 2, BT Sport Europe and ESPN for free and have the have the option to add even more channels including Sky Sports 1 and 2, FOX, Watch, Comedy Central, British Eurosport and Discovery Channel. These channels are broadcast as linear IPTV streams, this means that rather than using the Freeview system over your TV aerial, they are streamed over your broadband connection. Content from the Extra channels can also be viewed on demand.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

BT Sport Lite is free to all BT Broadband customers and the BT Sport Pack with UEFA matches can be viewed by the app or through your existing Sky TV package for only £5 extra per month. If you have BT TV then BT Sport Pack with exclusive live UEFA Championship matches is free.

Which package should I choose?

BT’s option to let you build your own package from a range of options makes it much easier to tailor your broadband package to meet your budget and requirements. It is worth working out what these are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

BT Infinity provides much faster speeds than regular broadband and this can be an attractive option, it also gives you more channels and more options on BT TV. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb are still fast enough for the vast majority of Internet users, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time. BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Home Hub 5 which is supercharged for fibre with 802.11ac Wi-Fi. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up without the need for CDs or fiddling with passwords.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. You have 5GB of storage available to you initially (unless you opted for the Infinity 2 package, in which case you have 50GB!) but you can upgrade to various sizes for an extra cost.
  • Internet security - Unlimited Broadband extra and BT Infinity packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. Other BT Broadband deals can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport, if you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £5 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £5 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity- BT Infinity customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Home Hub 5 for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT broadband and get them through the app or your existing Sky TV package for only £5 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline.
  • No short contracts - BT’s contracts are for 12 or 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that BT has the highest level of complaints of the big 5 broadband providers, well above the industry average, and by far the highest level of complaints for pay TV, several times the industry average.
Broadband.co.uk