BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available from 10GB to truly unlimited
  • Fibre broadband up to 76Mb with BT Infinity
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • BT Sport, exclusively covering 38 Premier League matches

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BT Unlimited Broadband and Weekend Calls
£8.00 for 12 months
£18.00 thereafter

Line rental from £14.16

  • 12 months better than half price!
  • Truly unlimited usage
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

BT Infinity 1 with Calls
£18.00 per month
12 month contract

Line rental from £14.16

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • 20GB monthly usage
  • Free BT Sport app and player
  • 5GB BT Cloud storage
  • BT Home Hub 5 with ac-rated Wi-Fi
  • Only pay for the calls you use
  • 12 month contract

Buy now

BT TV Essential with Unlimited Broadband and Weekend Calls
£13.00 for 12 months
£18.00 thereafter

Line rental from £14.16

  • 12 months reduced price!
  • Truly unlimited usage
  • Free BT Sport on TV, app & player
  • Freeview TV and radio channels
  • Catch-up TV including BBC iPlayer
  • Free YouView box and Home Hub 4
  • 5GB BT Cloud storage
  • Weekend UK landline calls
  • 12 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Variety of packages with allowance from 10GB to truly unlimited
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sports - not just on BT TV, all BT broadband customers have access to this via the sports app or online player at BTSport.com
  • Line rental saver - pay £159.84 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Home Hub 5 for Infinity - router with the latest 802.11ac wireless technology
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Longer contracts - minimum contracts start at 12 months, with many packages on an 18 month contract

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • Contracts from 12 months or 9 months on student offers

  • From 10GB to unlimited download allowances

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or unbeatable 802.11ac BT Home Hub 5 with BT Infinity

  • YouView from BT TV packages available

  • Phone packages available with some deals

  • Free access to thousands of wi-fi hotspots worldwide

  • Mobile broadband available with some packages

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

Details last checked on 2015-03-13

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband and Weekend Calls More Info

Special offer: 12 months better than half price + free connection!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
10GB 12
months
£64 £4.75
£13.00 after 12 months

Line rental from £14.16

Go to site
BT Broadband Extra with Evening and Weekend Calls More Info

Special offer: 12 months better than half price + free connection!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
10GB 12
months
£67 £5.00
£17.00 after 12 months

Line rental from £14.16

Go to site
BT Unlimited Broadband and Weekend Calls More Info

Special offer: 12 months better than half price + free connection!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
truly
unlimited
12
months
£103 £8.00
£18.00 after 12 months

Line rental from £14.16

Go to site
BT Infinity Extra with Evening and Weekend Calls More Info

Special offer: 12 months better than half price!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
40GB 12
months
£133 £8.00
£21.00 after 12 months

Line rental from £14.16

Go to site
BT TV Starter with BT Infinity 1 Extra and Evening and Weekend Calls More Info

Special offer: 12 months better than half price!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
38Mb
40GB 12
months
£152 £8.00
£20.00 after 12 months

Line rental from £14.16

Go to site
BT Unlimited Broadband Extra and Weekend Calls More Info

Special offer: 6 months better than half price + free connection!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
truly
unlimited
12
months
£193 £10.00
£21.00 after 6 months

Line rental from £14.16

Go to site
BT TV Essential with Unlimited Broadband and Weekend Calls More Info

Special offer: 12 months reduced price + free YouView+ box!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
17Mb
truly
unlimited
12
months
£198 £13.00
£18.00 after 12 months

Line rental from £14.16

Go to site
BT TV Entertainment with Infinity Extra and Evening and Weekend Calls More Info

Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
38Mb
40GB 12
months
£212 £13.00

Line rental from £14.16

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Special offer: 12 months reduced price + 12 month contract!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
truly
unlimited
12
months
£217 £15.00
£23.00 after 12 months

Line rental from £14.16

Go to site
BT Infinity 1 with Calls More Info

Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
20GB 12
months
£253 £18.00

Line rental from £14.16

Go to site
BT Infinity 2 Unlimited with Weekend Calls More Info

Special offer: 12 months reduced price!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
76Mb
truly
unlimited
12
months
£277 £20.00
£28.00 after 12 months

Line rental from £14.16

Go to site
BT TV Entertainment with Infinity 1 and Calling More Info

Special offer: free YouView+ Box!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
38Mb
20GB 12
months
£296 £20.00

Line rental from £14.16

Go to site
BT TV Entertainment with Unlimited Infinity 2 and Weekend Calls More Info

Special offer: free YouView+ Box!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
76Mb
truly
unlimited
12
months
£402 £30.00

Line rental from £14.16

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-03-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 8979 customer ratings since 2014-03-30

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Contacted customer service what a shambles. Ran tests blamed our equipment, supplied by bt as part of the package. When they get stressed they blame Internet connections in your area. Funny when you ask what area are having issues they say areas hundreds of miles away. Perhaps they should teach a little geography to the Indian call centres.
Having said that still no broardband stability as it keeps dropping out an bt still blame our end.
The worst bit is they do not know what the issue is and cannot be truthful about anything
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
Andy Norfolk BT 2015-03-17  
Just moved from BT to Sky .. as my broadband kept dropping every couple of minutes had reported this issue many times but never got it sorted plus i got the same deal with Sky for half the price .. Been with BT many years so much for loyalty.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
dvd United Kingdom BT 2015-03-16  
Having recently declined an offer to upgrade, Lo and behold my bt internet connection has become extremely slow. Ha any reason bt?
Your call centre in Dheli, India
failed to find a problem.
An honest answer would be appreciated.
  • Satisfaction 2 Stars
  • Speed 5 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Peter Evans Pembrokeshire BT 2015-03-15  
DON'T GO WITH BT - THERE ARE MANY CHEAPER OPTIONs. THEY ARE THE MOST EXPENSIVE AND THE MOST ANNOYING PROVIDER.
I've just been stitched up by BT. I moved house and stupidly, to keep life simple decided to move with them. This meant that I had to change my account, as I was persuaded as it'd be cheaper.

Now here in lies a snag. You only get 14days from the request to get a BT account, even though you may have been an existing customer, to ditch it. Not 14 days from when the account commences or the standard 28days you get from the majority of services/products you purchase.

BT said I would have service on the 2nd, then the 4th, then 6th, then 9th. This meant a full 7days without BB, with the phone link kicking in on the evening of the 6th. The phone line was noisy for 5days. Every time I received or made a call the BB cut out. It did restart but was frustrating. So I need an engineer. To add insult to injury, I get read out a standard if your equipment is at fault you will be fined £120!!

When I complained and requested compensation, well guess what folks, they will only offer compensation after the fault has been fixed. Dire customers service - and I mean the UK call centres. Awful.

As soon as I'm can afford to I will be ditching BT.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Blanche Bath BT 2015-03-14  
we have recently moved house and i requested BT to continue providing service to our new place. I was absolutely shocked and disappointed how awful BT after care service is!!
For the past 6 weeks i have made numerous phone calls with regards to connection drop outs,wireless failure!! some how any technical complaints ends up in India. Those BT Indian staff members are bunch of lyers, they will make false promises yet fail to deliver. They are very good at apologising but fail to take any positive action. i was so saddened and disappointed the way BT have treat me. After six weeks i am still having problems with my broadband and BT refuses to terminate my contract without charging silly money. i would never recommend BT to any one after the latest experience.
Please think carefully before you sign on a dotted line with BT.
in my experience once they have got you signed in and got your money they dont want to know your problems!!
g s Rotherham BT 2015-03-13  
Worst experience I've ever had with broadband (and I've used many other ISPs).

BT are perhaps the most incompetent company that I've *ever* come in contact with, and I would not wish being exposed to their services upon my worst enemies.

Main points from our experience:
- After being given an 'activation date' that was pushed back twice, it was then pushed back another three times (each time adding an extra week). After 5 weeks we still had no service and tried to cancel it completely.

- A BT engineer turned up at our property completely uninvited AFTER we had cancelled the account. I let him in anyway to see what he thought - he confirmed that everything we'd been told on the phone from the faults team was completely false (they told us it was an exchange problem - which he said if true would mean the whole village would be without broadband, which wasn't the case).

- After 5 weeks of no internet or any service I tried to cancel the account and BT tried to impose a £270 cessation charge - despite themselves breaking the contract by not providing any service.

- When I tried to cancel the account, instead of actually cancelling it, they just raised a complaint, gave me an incorrect reference number (meaning I had to go through the whole process again), which delayed the whole process of cancelling the account.

Generally, it seems that no one on the end of a BT phone number has much authority to do anything - nor the ability to accurately diagnose or solve likely problems.

By contrast, after cancelling BT we went for EE - who had us up and running straight away with no hassle. What's amusing is that they obviously use BT engineers and the BT lines for their service... which shows just how incompetent and useless ordering through BT is.

Having spoken to several other BT customers, it doesn't seem like our issue was isolated. Our neighbours use BT Infinity and they said they're just waiting for their contract to expire as the service is awful.

If you were considering using BT infinity, I'd strongly recommend going elsewhere - even if it means paying more, it'll save you from hours of phone calls with useless BT staff and spending weeks trying to configure a service that will probably never end up working.



  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Marcus T Didcot, Oxfordshire BT 2015-03-09  
BT Infinity - As I write this I'm getting ping response times in the many thousands of ms from google.com and download speed of less than 1 mb, I believe I'm paying for 36 mb ish
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Upset HP6 5RT BT 2015-03-08  
This has to be the worst broadband I have ever had. I operate on a Mac based systems and have never had a problem with my broadband. I travel and lot and I have always been able to get a connection. However, "up-grad" to infinity and I have had nothing but problems. The system simply will not allow my mac laptops (yes plural - there are three in the house) - to hook up to the internet. I have complained to BT three times and they access the system remotely but deny there is an issue.

Sometimes I can get access to the WWW but this is quite rare. I spoke with BT today and they insisted it was a problem with my Mac systems and not their equipment. I asked them to prove this was the case and they were unable to - instead insisting that their equipment was 100 secure and working. I'm left with no option other than to sue to breach of contract. DO NOT UP GRADE TO INFINITY AND THE LEVEL OF CUSTOMER SERVICE FROM BT IS SHOCKING.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mike Atkins Kent BT 2015-03-08  
I was having troulble connecting to the Internet, and my computer showed me a Phone number to contact. This was a recorded message that told me there were no issues in my area so i should log on to an e-mail address!! Then it hung up with me not being able to log on as i had no internet. I eventually contacted BT after a week, and was told there was a computer glitch and my order had been overlooked. I was promised on a number of occassions that i would be contacted (none of which happened), so i had to keep ringing back to be told i would have to wait yet another week for my activation date! As i write this i am stillwaiting to be connected, so i hope when this happens it is a good service...
  • Satisfaction 2 Stars
  • Speed 3 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jim K Yorkshire BT 2015-03-06  
bt ask us to change to infinity we agreed had always had evening and weekend calls for years and asked for it with the new package. we were sold the new package with just weekend calls and all our evening calls for 18 months were being charged because we are elderly and bt take the money from our bank we didn't notice for all that time we were overcharged by £300 over an 18 month period and bt are not interested in there mistake just waiting till may when I can end my contract after many years with bt avoid this company
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
web j hampshire BT 2015-03-04  

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National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from February, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 14.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with download speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

National Average Speeds January 2015

Average download speeds remain stable over January 2015, with decrease in speeds for Virgin Media

Posted on 2015-02-02 15:16 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

January 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.75Mb in comparison to the results from December, coming in at 21.91Mb. Average upload speeds remained stable at 4.09Mb.

Virgin Media's average download speeds have fallen by 1.95Mb over last month to 41.61Mb, with upload speeds remaining stable at 5.45Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 20.35Mb and 5.68Mb respectively. Plusnet are in third place, remaining stable after the significant drop in speeds last month at 14.58Mb for average download speeds and 4.41Mb for average upload speeds. TalkTalk remain in fourth place, with speeds increasing by 0.64Mb to 13.22Mb and upload speeds remaining stable at 1.88Mb. Finally, Sky are in fifth place with 12.03Mb download speeds, comparable to their speeds from last month.

Read more Broadband Speed Test Results for January 2015

Comments

BT Buyers Guide

Can I get BT Broadband?

BT Broadband is available at all UK telephone exchanges (excluding those in Hull) and doesn't vary in price according to whether these exchanges have been upgraded to faster ADSL2+ services (up to 17Mb rather than up to 8Mb).

As such they have one of the most widely available broadband services and may be attractively priced in areas where no competitors have installed their own equipment to offer cheaper alternatives. Due to BT's size, they are also able to offer special offers and bundles that smaller competitors may be unable to match.

BT's fibre-optic service, BT Infinity, is less widespread, currently available to around two-thirds of UK homes with BT continuing the rollout to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband are one of many consumer broadband service providers using BT Wholesale Connect technology.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, BT Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

BT Broadband is therefore provided by BT Retail, not directly by the companies who administer telephone exchanges, street cabinets and phonelines. There is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for BT OpenReach installation or home visit engineers and use the same systems of contact as any other reseller.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb, limited to up to 8Mb in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 38Mb download speed and up to 2Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

You can then choose whether you want to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Those on standard BT Broadband can choose between:

  • BT TV Essential - Freeview, YouView and the option to pay for On Demand content as you use it
  • BT TV Unlimited - As above but get all 4 On Demand packs pre-paid - Kids, Music, Film and TV

Those on BT Infinity can also access:

  • BT Sport on your TV - BT Sport 1 and 2, and ESPN free in SD or £3 a month in HD
  • 18 Extra channels - £2 extra a month, including FOX, Watch, British Eurosport and Discovery Channel
  • Sky Sports 1 and 2 - £15 extra a month for one or £20 for both (requires a different set top box)

All BT TV packages come with over 70 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films for £3.50 each.

BT TV customers with BT Infinity also get BT Sport 1, BT Sport 2 and ESPN for free and have the have the option to add even more channels including Sky Sports 1 and 2, FOX, Watch, Comedy Central, British Eurosport and Discovery Channel. These channels are broadcast as linear IPTV streams, this means that rather than using the Freeview system over your TV aerial, they are streamed over your broadband connection. Content from the Extra channels can also be viewed on demand.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

BT Sport is free to all BT Broadband customers. You don't have to have BT TV with BT Infinity to view BT Sport, this is also available through the online player or the Sky TV digital satellite platform.

Which package should I choose?

BT’s option to let you build your own package from a range of options makes it much easier to tailor your broadband package to meet your budget and requirements. It is worth working out what these are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

BT Infinity provides much faster speeds than regular broadband and this can be an attractive option, it also gives you more channels and more options on BT TV. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb are still fast enough for the vast majority of Internet users, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time. BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Home Hub 5 which is supercharged for fibre with 802.11ac Wi-Fi. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up without the need for CDs or fiddling with passwords.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. You have 5GB of storage available to you initially (unless you opted for the Infinity 2 package, in which case you have 50GB!) but you can upgrade to various sizes for an extra cost.
  • Internet security - Unlimited Broadband extra and BT Infinity packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. Other BT Broadband deals can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t even need to be a BT TV subscriber to have access to BT Sport if you are a BT Broadband customer. You can use the BT Sport app or the online player to access BT Sport 1, BT Sport 2 and ESPN and the exclusive sports coverage they provide, including 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your Sky TV service for free.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity- BT Infinity customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Home Hub 5 for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology.
  • BT Sport - If you're a sports fan and intend to sign up for BT Sport in order to see top Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch your broadband to BT and get these channels for free through the online player, BT TV with BT Infinity or even on your Sky+ Box.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline.
  • No short contracts - BT’s contracts are for 12 or 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that BT has the highest level of complaints of the big 5 broadband providers, well above the industry average, and by far the highest level of complaints for pay TV, several times the industry average.
Broadband.co.uk