BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available from 10GB to truly unlimited
  • Fibre broadband up to 76Mb with BT Infinity
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • BT Sport, exclusively covering 38 Premier League matches

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BT Unlimited Broadband and Weekend Calls
£7.50 for 12 months
£16.00 thereafter

Line rental from £13.32

  • Hurry, ends soon! 12 months reduced price!
  • £25 Sainsbury's gift card
  • Free BT Sport app and player
  • Totally unlimited usage
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • 12 month contract

Buy now

BT Infinity 1 with Weekend Calls
£5.00 for 6 months
£15.00 thereafter

Line rental from £13.32

  • Hurry, ends soon! 6 months better than half price!
  • £50 Sainsbury's gift card!
  • Up to 38Mb download, 9.5Mb upload
  • Free BT Sport app and player
  • 20GB monthly usage
  • BT Home Hub 5 with ac-rated Wi-Fi
  • 5GB BT Cloud storage
  • 18 month contract

Buy now

BT Unlimited Broadband + Calls for Students
£16.00 per month
9 month contract

Line rental £15.99

  • Special 9 month student contract!
  • £4 each in a house of 4 (excludes line rental)
  • Weekend calls included
  • Totally unlimited usage
  • BT Home Hub 4 with n-rated Wi-Fi
  • 5GB BT Cloud storage
  • You must be a student in full or part-time university education to qualify

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Variety of packages with allowance from 10GB to truly unlimited
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sports - not just on BT TV, all BT broadband customers have access to this via the sports app or online player at BTSport.com
  • Line rental saver - pay £141 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Home Hub 5 for Infinity - router with the latest 802.11ac wireless technology
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Longer contracts - minimum contracts start at 12 months, with many packages on an 18 month contract

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • Contracts from 12 months or 9 months on student offers

  • From 10GB to unlimited download allowances

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or unbeatable 802.11ac BT Home Hub 5 with BT Infinity

  • YouView from BT TV packages available

  • Phone packages available with some deals

  • Free access to thousands of wi-fi hotspots worldwide

  • Mobile broadband available with some packages

  • Line rental required for all packages**

  • BT Broadband have published a Traffic Management Policy

**From 1st of December 2014 BT line rental charges will increase from £15.99 per month to £16.99 and line rental saver rises from £159.84 annual upfront price to £169.90. Calling set up fees and out of allowance call rates rise by less than a penny.

Details last checked on 2014-09-19

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

BT Broadband and Weekend Calls More Info

Hurry, ends soon! £25 Sainsbury's gift card + 12 months better than half price!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
17Mb
10GB 12
months
£67

£5.00
£13.00 after 12 months

Line rental from £13.32

Go to site

BT Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £25 Sainsbury's gift card + 12 months reduced price!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
17Mb
truly
unlimited
12
months
£97

£7.50
£16.00 after 12 months

Line rental from £13.32

Go to site

BT Infinity 1 with Weekend Calls More Info

Hurry, ends soon! £50 Sainsbury's gift card + 6 months better than half price
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
20GB 18
months
£157

£5.00
£15.00 after 6 months

Line rental from £13.32

Go to site

BT TV Essential with Broadband and Weekend Calls More Info

Hurry, ends soon! £25 Sainsbury's gift card + 6 months reduced price + free TV activation!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
17Mb
10GB 12
months
£157

£10.00
£15.00 after 6 months

Line rental from £13.32

Go to site

BT Unlimited Broadband + Calls for Students More Info

Special 9 month contract for students with totally unlimited usage!

802.11n Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
16Mb
truly
unlimited
9
months
£199

£16.00

Line rental £15.99

Go to site

BT BT Infinity Extra + Calls for Students More Info

Special 9 month contract for students with totally unlimited usage!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
40GB 9
months
£205

£14.00
£18 from month 10

Line rental £15.99

Go to site

BT TV Essential with Unlimited Broadband and Weekend Calls More Info

Special offer: £25 Sainsbury's gift card + 6 months reduced price + free YouView+ box + free TV activation!
Free BT Sport app and online player!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
17Mb
truly
unlimited
12
months
£211

£13.00
£21.00 after 6 months

Line rental from £13.32

Go to site

BT TV Entertainment with Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £50 Sainsbury's gift card + 6 months better than half price + free YouView+ Box + free TV activation!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
38Mb
20GB 18
months
£232

£10.00
£22.45 after 6 months

Line rental from £13.32

Go to site

BT Unlimited BT Infinity 1 + Calls for Students More Info

Special 9 month contract for students with totally unlimited usage!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
truly
unlimited
9
months
£265

£19.00
£23 from month 10

Line rental £15.99

Go to site

BT Infinity 1 Unlimited with Weekend Calls More Info

Special offer: £50 Sainsbury's gift card + First 3 months reduced price!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
38Mb
truly
unlimited
18
months
£274

£10.00
£23.00 after 3 months

Line rental from £13.32

Go to site

BT Infinity 2 Unlimited with Weekend Calls More Info

Special offer: £50 Sainsbury's gift card + First 3 months reduced price
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingLine Rental (15.99 pounds)

up to
76Mb
truly
unlimited
18
months
£331

£20.00
£26.00 after 3 months

Line rental from £13.32

Go to site

BT TV Entertainment with Unlimited Infinity 2 and Weekend Calls More Info

Special offer: £50 Sainsbury's gift card + 3 months reduced price + free YouView+ Box + free TV activation!
Free BT Sport app and online player!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.99 pounds)

up to
76Mb
truly
unlimited
18
months
£383

£25.00
£33.45 after 3 months

Line rental from £13.32

Go to site

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-09-19

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 51408 customer ratings since 2009-04-02

Add your own review of BT

Reviewer Location Reviewing Date Ratings
wasn't too bad while I was with them but trying to cancel has been a nightmare and they even charge £40 to stop your broadband.I cancelled in may and got a letter saying we are sorry you are leaving yet they recon im still with them and they are trying to charge me up to 26th july and ive been on virgin since 16th june
  • Satisfaction 3 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
keith notts BT Infinity 1 Unlimited with Weekend Calls 2014-07-10  
After endless problems with slow or non existent broadband I considered changing, but due to no chance of having fibre optic in our area in my lifetime I had to sign up with BT again, the only plus side is that I am now only paying half of what it was last year.
The problem is simple but BT will not admit to it, the infrastructure for telephone and broadband in the UK is really old and will cost a fortune to upgrade.
Most homes in the UK had a telephone in the 60s and the same cables and junction boxes are still there.
All emerging country's are on fibre optic as it was the obvious choice but most of this country will still be stuck with copper wiring for a long time.
I am not defending the horrendous customer service of bt that makes every caller feel like a retard but when a previous government thought it was good to have competition they forgot that BT was still expected to maintain and upgrade the exchanges and lines.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Owen Derbyshire BT Infinity 1 Unlimited with Weekend Calls 2014-07-10  
Appalling customer service, inconsistencies and weak wireless (homehub5), erratic internet connection, just terrible all round. I cannot wait to leave them at the end of my contract.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Jonathan Milton Keynes BT Infinity 1 Unlimited with Weekend Calls 2014-07-09  
Circa £45pm worst customer service received ever! Rude and swearing so tried to speak to a manager "Nothing I can do" you have to write a letter which they do not reply to! Took £50 of calls to cancel the broadband and phone which was already disconnected wasn't to bad only cost me a further £45 plus £50 disconnection fee so £145 and a week of stress on the phone. Never again will I ever use a product and will warn anyone reading this BEWARE BT!!!!
  • Satisfaction 1 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
Simon Portsmouth BT 2014-07-04  
complained to BT stating slow broadband speed. They sent an engineer who decided best way to improve speed was to disconnect bedroom phone line. He did this and left telling me he had also contacted the office and they would boost the power. I am now without bedroom phone,£125 lighter for his services and still rubbish download speed and dodgy hub that you have to turn on and off twice before the blue lights come on.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Ward Takeley, Bishops Stortford BT Broadband and Weekend Calls 2014-07-03  
Finally our speed is around 15mb from 7mb. which is excellent for our area
  • Satisfaction 4 Stars
  • Speed 3 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Ade Stuminster Marshall BT 2014-07-02  
I have ordered the BT Infinity 2 package. The BT engineer did not turn up and their customer service person was really rude with his 'Im sorry but this is not our fault' and I can wait another 2 weeks+ for the engineer - and even than he cannot guarantee that they will show up...That is the best he can do! Real time waster and cannot believe that this sort of trading is allowed. They hold me as a hostage now as Im still within a contract with my phone line and it is quite expensive to break the contract (£96 I think they said). Nice one BT! I could rant forever but hey ho - lets move on and take my customs somewhere else and leave as many negative reviews all over the internet instead :) I cannot comment on the actual speed and reliability of service (for obvious reasons) so gave them an estimated 1 star (expected average :)
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jarcca Surrey BT Infinity 2 Unlimited with Weekend Calls 2014-07-01  
I have been with BT broadband for years. I have yet to be satisfied with the service and they have the worst customer service ever known to man. They employ non English speaking customer service operators who can not even get your name right! The broadband is very unreliable and drops out for days at a time. There is never any offer of compensation either.
My opinion:-
DO NOT USE BT BROADBAND.
Simples!
Ourmoi Gloucestershire BT Unlimited Broadband and Weekend Calls 2014-06-28  
I moved from Virgin to BT about 4 years ago, everything was fine then I upgrade to infinity and my problems started ok I live very near to exchange so when my Broadband works I get 55 - 60 mb download speeds but it never stays consistent it continually drops off, consistent complaining to BT found it was my BT Vision box as it is hard wired when it downloads or updates it stops the Wifi signal hence drop off on ipad .. Apple TV .. Laptop etc !! If you can ask them to upgrade to the newer youview box (don't pay for it) also check what else you have plugged into your hub it may also be affecting when updating .. So not all bad but service is still shocking ... And probably I will be back on the phone to BT soon when the you view box starts to develop faults !!!
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 5 Stars
  • Customer Service 1 Stars
Ianr Cardiff BT TV Entertainment with Unlimited Infinity 2 and Weekend Calls 2014-06-26  
My following comments are not really about the reliability or the quality of BT's products, but more so to do with what happens when something goes wrong, for example, when suddenly none of your phones work and your broadband works intermittently. The "offshore" service, on this occasion, were absolutely useless. The young lady, from somewhere in India, whilst irritatingly polite, (mentioning my surname a minimum of five times in one sentence), never seemed to offer and straight answers to any of my questions and yet,skilfully skirted around them, with well rehearsed "scare tactics," suggesting that I would be charged £120, should the engineer discover that it's not BT's fault. Never got any satisfaction after a full hour's frustration and aggravation. Eventually, having "had enough," I insisted on being put through to a UK based technical team who talked me through a few checks. Eventually I discovered and corrected, (by process of elimination and from my own skills set),the fault itself. It was a failed ADSL filter, which costed me £1.99 from the local "sells everything" shop. Come on BT, you gotta try harder. If you have to use offshore call centres, then, for goodness sakes, train them properly !
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Lynton Susman Manchester BT Unlimited Broadband and Weekend Calls 2014-06-23  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

National Average Speeds December 2012

Average broadband speeds increase during December, Virgin Media and Plusnet see significant gains

Posted on 2013-01-02 18:33 in Announcements News Plusnet Eclipse Internet BT Virgin Media

December 2012 saw average download speeds recorded by users of our Broadband Speed Test rise by more than 2Mb in comparison to the results from November, coming in at 19.37Mb. Average upload speeds saw a smaller increase, coming in at 2.33Mb.

Virgin Media's average download speed has increased by almost 5Mb compared to last month, now coming in at 37.22Mb with upload speeds remaining stable at 2.88Mb. Despite seeing a small download speed increase, BT Broadband dropped to 4th place with download speeds averaging at 15.76Mb and upload speeds of 3.38Mb. Instead Eclipse took 2nd place with 16.63Mb average download speed and 3.11Mb average upload speed.

Plusnet came in at 3rd place with an impressive 3.9Mb increase to 11.94Mb average download speed. Plusnet also achieved the fastest average upload speed of any provider, coming in at 3.62Mb. These increases are likely due to a greater number of customers switching over to Plusnet Fibre, combined with improvements in Plusnet's traffic management policies launched in December.

Please note, Orange are now trading as EE, and speed test results only include numbers from their fixed line broadband packages, and not their 4G mobile broadband packages.

Read more Broadband Speed Test Results for December 2012

Comments

BT Buyers Guide

Can I get BT Broadband?

BT Broadband is available at all UK telephone exchanges (excluding those in Hull) and doesn't vary in price according to whether these exchanges have been upgraded to faster ADSL2+ services (up to 17Mb rather than up to 8Mb).

As such they have one of the most widely available broadband services and may be attractively priced in areas where no competitors have installed their own equipment to offer cheaper alternatives. Due to BT's size, they are also able to offer special offers and bundles that smaller competitors may be unable to match.

BT's fibre-optic service, BT Infinity, is less widespread, currently available to around two-thirds of UK homes with BT continuing the rollout to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband are one of many consumer broadband service providers using BT Wholesale Connect technology.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, BT Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

BT Broadband is therefore provided by BT Retail, not directly by the companies who administer telephone exchanges, street cabinets and phonelines. There is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for BT OpenReach installation or home visit engineers and use the same systems of contact as any other reseller.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb, limited to up to 8Mb in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 38Mb download speed and up to 2Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

You can then choose whether you want to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Those on standard BT Broadband can choose between:

  • BT TV Essential - Freeview, YouView and the option to pay for On Demand content as you use it
  • BT TV Unlimited - As above but get all 4 On Demand packs pre-paid - Kids, Music, Film and TV

Those on BT Infinity can also access:

  • BT Sport on your TV - BT Sport 1 and 2, and ESPN free in SD or £3 a month in HD
  • 18 Extra channels - £2 extra a month, including FOX, Watch, British Eurosport and Discovery Channel
  • Sky Sports 1 and 2 - £15 extra a month for one or £20 for both (requires a different set top box)

All BT TV packages come with over 70 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films for £3.50 each.

BT TV customers with BT Infinity also get BT Sport 1, BT Sport 2 and ESPN for free and have the have the option to add even more channels including Sky Sports 1 and 2, FOX, Watch, Comedy Central, British Eurosport and Discovery Channel. These channels are broadcast as linear IPTV streams, this means that rather than using the Freeview system over your TV aerial, they are streamed over your broadband connection. Content from the Extra channels can also be viewed on demand.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

BT Sport is free to all BT Broadband customers. You don't have to have BT TV with BT Infinity to view BT Sport, this is also available through the online player or the Sky TV digital satellite platform.

Which package should I choose?

BT’s option to let you build your own package from a range of options makes it much easier to tailor your broadband package to meet your budget and requirements. It is worth working out what these are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

BT Infinity provides much faster speeds than regular broadband and this can be an attractive option, it also gives you more channels and more options on BT TV. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb are still fast enough for the vast majority of Internet users, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time. BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Home Hub 5 which is supercharged for fibre with 802.11ac Wi-Fi. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up without the need for CDs or fiddling with passwords.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. You have 2GB of storage available to you initially (unless you opted for the Unlimited Broadband Extra or Infinity 2 packages, in which case you have 500GB!) but you can upgrade to various sizes for an extra cost.
  • Internet security - Unlimited Broadband extra and BT Infinity packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. Other BT Broadband deals can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t even need to be a BT TV subscriber to have access to BT Sport if you are a BT Broadband customer. You can use the BT Sport app or the online player to access BT Sport 1, BT Sport 2 and ESPN and the exclusive sports coverage they provide, including 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your Sky TV service for free.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity- BT Infinity customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Home Hub 5 for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology.
  • BT Sport - If you're a sports fan and intend to sign up for BT Sport in order to see top Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch your broadband to BT and get these channels for free through the online player, BT TV with BT Infinity or even on your Sky+ Box.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline.
  • No short contracts - BT’s contracts are for 12 or 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that BT has the highest level of complaints of the big 5 broadband providers, well above the industry average, and by far the highest level of complaints for pay TV, several times the industry average.

** From 1st of December 2014 BT line rental charges will increase from £15.99 per month to £16.99 and line rental saver rises from £159.84 annual upfront price to £169.90. Calling setup fees go up from 15p to 15.97p and out of allowance landline call rates increase from 9p per minute to 9.58p.

Broadband.co.uk