Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • 55Mb minimum speed guarantee on Fibre Max
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Unlimited with Pay as you Talk
£20.00 for 12 months
£30.00 thereafter

£19.95 upfront cost

  • Ending Free return flight to one of 30 European destinations with lastminute․com
  • 12 months reduced price
  • Truly unlimited usage
  • 11Mb average download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 12 month contract

Buy now

Or call us on
0800 083 2414

Sky Entertainment with Broadband Unlimited
£33.00 for 18 months
£55.00 thereafter

£39.95 upfront cost

  • Reduced price broadband and TV for 18 months
  • Truly unlimited usage
  • 1TB Sky Q, their best ever TV box!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Build your perfect TV bundle with add ons from £5 a month!
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Fibre Unlimited
£25.00 for 18 months
£38.99 thereafter

£59.95 upfront cost

  • Ending Free return flight to one of 30 European destinations with lastminute․com
  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Standalone or with a Sky TV subscribtion
  • Or pay £5 more for 58Mb average speed
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

* Some Sky prices will rise on the 1st of April, see Sky site for details.

Reasons to choose Sky

  • Fibre packages available - a range of fibre options, from entry-level to a superfast Fibre Max deal with speed averaging 58Mb
  • Truly unlimited broadband - packages available with allowances from 25GB to truly unlimited with no caps or traffic management
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive outside of Sky network areas - Sky Broadband Connect is also slower and has a traffic management policy in place
  • No standalone broadband available - although Sky Broadband can be taken without TV, phone line rental must be paid on all packages
  • No short contracts - standard contracts are 12 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

Features at a glance

  • 11Mb average download speeds and 0.8Mb average upload speeds outside fibre areas, fibre averages 36Mb download speed and 9Mb upload, while Fibre Max averages 63Mb downloads and 18Mb average upload

  • 12 month contracts as standard, 18 months for TV

  • Download allowances from 25GB to truly unlimited

  • Free activation for standard broadband, £50 for fibre, often discounted during promotions

  • 24 hour technical support

  • 10 email addresses with every account

  • McAfee Internet Security Suite, free for 12 months

  • AC-rated Sky Q Hub broadband router, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

2.8 stars
  satisfaction rating based on 26058 customer ratings since 2017-07-18. See more Sky customer ratings and reviews.

Details last checked on 2018-07-13

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Sky Broadband Unlimited with Pay as you Talk (Existing Sky TV Customers) More Info

Special offer: 12 months reduced price*!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£236 £18.00
£30.00 after 12 months
Existing TV customers only

£19.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Unlimited with Pay as you Talk More Info

Hurry, ends soon! Free return flight to Europe + 12 months reduced price!
Claim a flight from one of multiple UK airports to 30 European destinations with lastminute․com!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£260 £20.00
£30.00 after 12 months
Flight offer for new standalone broadband customers only

£19.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Unlimited More Info

Hurry, ends soon! Free return flight to Europe + 18 months reduced price!
Claim a flight from one of multiple UK airports to 30 European destinations with lastminute․com!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£360 £25.00
£38.99 after 18 months
Flight offer for new standalone broadband customers only

£59.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Max More Info

Hurry, ends soon! Free return flight to Europe + 18 months reduced price!
Claim a flight from one of multiple UK airports to 30 European destinations with lastminute․com!
Now with a 55Mb minimum speed guarantee!
Add a Sky Talk package to your order from just £4 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£420 £30.00
£43.99 after 18 months
Flight offer for new standalone broadband customers only

£59.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£436 £33.00
£55.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Box Sets and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£496 £38.00
£60.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Kids TV and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£496 £38.00
£60.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Fibre Unlimited More Info

Special offer: 18 months reduced price fibre and Sky TV + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£520 £40.00
£63.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£556 £43.00
£73.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Box Sets and Fibre Unlimited More Info

Special offer: 18 months reduced price fibre and Sky TV + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£580 £45.00
£68.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Kids TV and Fibre Unlimited More Info

Special offer: 18 months reduced price fibre and Sky TV + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£580 £45.00
£68.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema and Fibre Unlimited More Info

Special offer: 18 months reduced price fibre and Sky TV + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£640 £50.00
£81.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£676 £53.00
£83.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Sports and Fibre Unlimited More Info

Special offer: 18 months reduced price fibre and Sky TV + free Sky HD + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£760 £60.00
£91.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema + Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband and TV for 18 months + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£796 £63.00
£101.00 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Entertainment with Cinema + Sports and Fibre Unlimited More Info

Special offer: 18 months reduced price fibre and Sky TV + free Sky HD + Sky Q, their best ever TV box!
Build your perfect bundle with add ons from £5 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£880 £70.00
£109.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-07-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.3 stars
  • Reliability
    2.6 stars
  • Customer Service
    3 stars

Based on 26058 customer ratings since 2017-07-18

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Awful, avoid! The connection drops several times a day and they cannot fix it (they didn't even want to investigate it properly). The price does not justify the service although I was told by their representative that I had been 'privileged' to pay 'as little' as almost £20 p/m (!) When I heard that I didn't know whether I should laugh or cry... Seriously Sky have some faith in the IQ of your customers. You are not alone on the market. Do some research and compare your prices as well as the reviews you are getting. I've made my decision. Switch to another provider has just been done.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Kent Sky  
Terrible. Was with BT and switched to sky because of price. Worst mistake ever. We hardly get a wireless connection. Sky fibre can't connect to mobiles. Try to contact them, wasted 3 hours and got nowhere
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
London Sky  
DO NOT PURCHASE SKY BROADBAND !!
I was a sky customer for 18months I lost count of the amount of calls I made to their customer fault line !
I would spend on avarge 1 hr each time talking to them and despite dealing with some very polite agents I never had a working full servis from sky .
I would ring on a weekly basis I had hubs 'sockets ' leads 'changed on more than one occasion but still constant problems '
I live in a one bedroom flat and never had a signal strong enough even to connect my phone to 10 feet away
Never offered any form of compensation just more bull !!!
I only wish I had read the reviews before
You would think sky would offer a better servis rather than misleading their customers with constant lies about how all their other customers are happy
Total rubbish looking at the reviews
AVOID AVOID AVOID !!!!

Ealing Sky  
Awful. Just awful. Regularly experiencing speeds of 0.03mbps. They send engineers out and they say there's no problem with my lines. I've had all phone lines replaced in my property as a result of Sky's incompetency.
The only positive thing I would say is that they offered me this crappy service for the low price £18 a month.
I have never had the 17mpbs advertised - not once. Highest speed I've had was around 7mpbs, significantly lower than advertised.
My advice? Avoid at all costs if you actually want to use your internet.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester Sky  
Awfull experience
I sign a contract because I was recommended by a friend, however my experience has been absolutely awful . I booked the engineer to installed the broadband and they never show up, on the same date they send me the new bill even though the service was not installed and not communication at all from sky. I call them a week after to find out that the appointment has been reschedule for a day I won't be at home. The customer service that I received was very poor none of the advisor could explain what happened and the funny thing they want mw to make appointment but there is not 100% guarantee the engineer will come for the appointment to install your service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Sky  
When I had a sky broadband contract I was getting a download speed of approx 13mbps and an upload speed of .75...then when my contract was up it dropped to 2/5mbps and upload of .2/.35 ???? strange that! I have noticed in previous years exactly the same would happen. I contacted Sky who said there was a problem on the line and they would send an OpenReach engineer out, I stated clearly that I would not be put automatically into a new contract if they sent someone out. The engineer arrived two days later and proceeded to check the router, phone system and line....guess what? nothing wrong at all, when I told him of my suspicions about Sky dropping the broadband speed to get me into another contract he didn't confirm it but said "you need to be having a word with Sky again"... so all infall the ******** are dropping peoples download speed to get them into another contract!!! I live about half a mile from the exchange so they cannot use that excuse; I am now swapping provider who tested my line and said I would get 76mbps and 28mbps upload...guaranteed 65mbps and 20mbps upload respectively !! I would have given sky 0 in all areas but one star was the minimum, I will never ever use Sky again..too big to fall Eh?.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Bingley West Yorkshire Sky  
Where to start my connection constantly drops out everyday im sat bassicaly on top of the sky router and still cant get connected ive had a new line new box and still drops out ive rang customer service god nos how many times but all they do is a line test but no real help if i could give a zero i would and they still want the full amount of money for it so im leaving and i wouldnt recommend sky to anyone absolutely disgusting service
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Newport Sky  
internet is unreliable, very slow. 0/10
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Nottingham Sky  
I was with sky I cannot write what I think of there
WiFi I could sit four yards away and still get nothing the WiFi box is totally rubbish now gone back to talk talk and
Back to we’re I was before I left them I can now
Sit in the shed top of the garden and get wifi
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wrexham Sky  
I have no satellite signal for about a month and have spoken to customer services on a number of occasions. They are the most unhelpful people ever. They won’t send an engineer. And they say I should sort it out myself with my managing agents. I am so so frustrated with them. I want to cancel my subscription. They are a total waste of time. Taking your money but I get nothing for it.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    2 stars
London Sky  

Loading...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for their satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to nearly 90% of UK households, with best coverage typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer four core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles.

There is one standard broadband package, plus three fibre options:

  • Sky Broadband Unlimited - totally unlimited standard broadband with speeds averaging 11Mb, on a 12 month contract. You get Sky Talk Anytime Extra free for 12 months when you take Sky TV as well
  • Sky Fibre - a basic fibre service with a 25GB per month download limit. It comes with a 12 month contract and has speeds  averaging 36Mb
  • Sky Fibre Unlimited - totally unlimited fibre broadband with speeds averaging 36Mb, on a 12 month contract
  • Sky Fibre Max - a high-end fibre service with speeds averaging 63Mb (and a guaranteed 55Mb minimum speed) on a 12 month contract. Usage is totally unlimited

Customers taking the 63Mb average speed Fibre Max package are guaranteed speeds of a minimum of 55Mb. If you don't get at least that within the first 30 days of service then you can claim back any upfront setup costs and a pro-rata subscription credit for Broadband and Talk products, or you can downgrade to the next best fibre product free of charge. This would either be one of the standard 36Mb average speed fibre packages, or the Fibre Unlimited Plus package, which offers download speeds of a maximum of 52Mb and is not currently offered as a standard package on the Sky website. Visit Sky for more information about the Sky Fibre Max Speed Guarantee.

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls.

There are six TV options. They start with the basic Original Bundle, with access to 270 channels:

  • Original Bundle - access to 270 channels including Sky 1, Sky Atlantic and Fox
  • Variety Bundle - the same as the Original bundle, plus more than 30 Documentaries and Kids channels, and over 4500 episodes of children's TV shows on demand
  • Box Sets Bundle - over 350 channels, and full on-demand content with more 350 box sets and kids' shows
  • Cinema Bundle - 11 channels and over 1000 movies on demand
  • Sports Bundle - watch live Premier League football, Test cricket, Formula 1 and more across eight channels
  • Complete Bundle - the full package containing everything listed above

All TV bundles now come with the industry leading Sky Q box as standard. You have the option of the stand 1TB Sky Q box which enables you to record three shows while watching a fourth. If you need more storage, or more simultaneous recordings, you can upgrade to the 2TB box for an additional one-off fee, this also has the benefit of an innovative Bluetooth Touch Remote and the capacity to watch the growing number of Ultra HD broadband on your 4K TV.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s average speed of 10Mb is sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre represents an extremely affordable way of benefiting from the faster speeds of fibre broadband. However, with its 25GB per month download limits it's only suitable for smaller households with more modest usage requirements. Netflix, for example, eats through around 3GB of data for every hour of HD video. If you use streaming services like this, you should go for an unlimited package.

If you want fast and unlimited then take a look at Sky Fibre Unlimited, averaging 36Mb, and Sky Fibre Max, averaging 58Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Q Hub - The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record four channels, while watching a fifth, and has support for Ultra HD broadcasts among its extra features. With Sky Broadband, all Sky Q boxes will also work as wi-fi hotspots, potentially improving wi-fi coverage throughout your home.
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. 
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

Both Sky Q boxes, and all additional Mini boxes, double up as wi-fi hotspots. Put one in the living room and one in a bedroom upstairs, for example, and you should find you'll get much improved wi-fi speeds throughout your home. If you've had issues with wi-fi performance in the past, the Multiscreen add-on could be a convenient solution.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record four shows while watching a fifth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £60 if you take Multiscreen, or £199 without. By contrast, you pay a £15 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Some of the best wi-fi kit available - With the Sky Q Hub, you get one of the most reliable and best performing wireless routers provided with a broadband service. What's more, if you're a TV customer then your Sky Q TV box and any Sky Q Mini boxes used for Multiscreen will all work as wi-fi hotspots, strengthening and extending your wireless network to more areas of your home.
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from September 2016 showed that Sky had broadband and phone complaint levels well below the industry average, and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Worse performance outside of Sky network areas - Customers outside of Sky network areas can still get the services through Sky Connect. However, this is more expensive than the options within Sky's network and is also slower and subject to a traffic management policy. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-Fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Sky Talk line rental required - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and line rental packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, 'Liquid viewing' where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.

* Some Sky prices will rise on the 1st of April, see Sky site for details.

Broadband.co.uk