Cuckoo Broadband Buyers Guide

Cuckoo have one, simple package with a monthly rolling contract

  • Superfast fibre, get the maximum speed your line can provide
  • Cuckcoo Compass donates 1% of your bill to charity
  • Choose your switch date
  • Totally unlimited downloads
  • Monthly rolling contracts
  • No exit fees

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Cuckoo Simple Broadband
£29.99 per month
1 month contract

£60.00 upfront cost

  • 67Mb average download speed
  • 17Mb average upload speed!
  • Truly unlimited usage
  • Smart dual band Wi-Fi hub!
  • Only pay for the calls you use
  • 1 month contract

Buy now

Details last checked on 2021-04-19

Reasons to choose Cuckoo

  • A simple proposition - Cuckoo offer just one plan, making your choice much easier
  • No contract - your deal renews every month and you can cancel whenever you like
  • Fast fibre-to-the-cabinet broadband - the Openreach-based service offers the same speed and coverage as most other broadband suppliers
  • Choose your switch date - you can choose when you want to switch to Cuckoo so that it aligns with your current contract ending
  • 1% of the price goes to charitable causes - you can opt in to give a portion of your monthly payment to charity

Possible downsides

  • Limited options - a simplified offer doesn't work for everyone
  • No ultrafast broadband - there are no faster or full fibre plans
  • No call plans - although you need a phone line you must pay for each call instead of paying in advance for a set allowance
  • High setup fee - you need to pay £60 up front when you join

Features at a glance

  • Average download speed of 67Mb

  • 1 month rolling contract, no exit fees

  • Download allowances are truly unlimited

  • £60 upfront cost as standard

  • UK based tech support

  • Choose your switch date

  • Cuckoo Compass - 1% of your bill is donated to charity

5 stars
  satisfaction rating based on 1 customer rating since 2021-01-18. See more Cuckoo customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Cuckoo.

Customer Ratings Summary

  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars

Based on 1 customer rating since 2021-01-18

There are not yet any customer reviews.

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How Cuckoo Compares

There have not yet been enough ratings to allow fair comparison with other providers.

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

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The Pros and Cons of a Short Broadband Deal

Posted by Andy Betts on in FeaturesVirgin MediaHyperopticNOW BroadbandCuckoo

When you're shopping for a new broadband deal one of the main things you will need to decide is what length of contract you want to sign up for. In most cases this means a choice between a 12 month, 18 month or a maximum two year deal. But there is another option: the short-term plan.

Some broadband suppliers offer 30-day deals that come without a contract. They work more like a subscription service - it automatically renews each month, then when you no longer need it you just cancel and move on.

Not every provider offers these kinds of deals. In fact, most don't. But they aren't just limited to niche suppliers and you can find them at a whole range of speeds.

They aren't right for everyone, so let's take a look at the advantages and disadvantages of short-term and no-contract broadband.

Benefits of no-contract broadband

The main benefit to no-contract broadband is that it gives you the ultimate flexibility - no strings, no long-term commitment.

This makes it ideal for anyone who is not in a position to sign up for a long contract, such as those living in a short-term let or student housing. Students, for instance, will only be living in their digs for nine or ten months, so even a 12 month deal might not be ideal, let alone anything longer.

The same applies if you're planning to move house. While it's easy enough to take your broadband with you when you move, you do still have to move somewhere where your broadband provider is both available and delivers good performance. If either of those things aren't true, too bad. So if you're moving soon and your current broadband is coming to an end, you might be better off taking a 30-day deal for now, and then buying a new plan from scratch when you settle in to your new home.

Because there's no contract with a short-term broadband deal, there are no penalties when you decide to cancel and switch providers. You can do it any time you like.

No-contract deals also make it easier to upgrade if your needs change, or if better services become available in your area. While providers will be happy to let you upgrade to a faster plan before your contract is up - if you sign a new deal - you can't switch to a different provider without paying a penalty.

If you're waiting for faster technologies to be rolled out where you live, a short-term deal could be just the thing in the meantime. And to make sure you're fully up to date with what broadband services are available in your area, sign up to our free Broadband Autopilot service. It constantly scans for the best and fastest deals you can get, so you'll never miss out.

One final thing to note about short-term broadband is that even though the contracts are different, the performance isn't. Whether you're choosing a basic fibre-to-the-cabinet deal or a cutting edge full fibre service, the speed and everything else will be exactly the same as it would be if you'd signed up for two years.

Downsides to short-term broadband

There are some downsides to choosing broadband without a contract, the main one being that you will have to pay a little more than you would for a comparable long-term deal. Typically, you can expect to pay around £5 to £10 a month extra compared to the lowest price alternatives. And while this can add up over time, remember that most short-term deals aren't really intended for long-term use anyway.

You'll also have to pay a higher setup fee, sometimes as much as £60. This covers the activation fee and the router that you'll be sent to get online.

The best thing you can do before you sign up is to ignore the monthly price and calculate the total price you'll pay instead. So, if you want the service for nine months, work out how much that will cost, factoring in the monthly payments and the setup fees. Then compare it to the total price you'd pay on a 12-month contract. This can easily cancel out a lot of the price difference.

Other downsides to short-term broadband? You get less choice, inevitably, although there are some big name providers and even gigabit options that you can choose from. And you also miss out on any introductory offers like free gifts, bill credit, shopping vouchers and so on.

Which providers offer short-term deals?

There are a number of providers that offer broadband on one month deals. They include NOW Broadband and Virgin Media, while Cuckoo is a new provider that only offers a single, contract-free plan. Some full fibre providers like Hyperoptic also let you sign up to a rolling 30-day service, if it's available where you are.

If you think no-contract broadband might be right for you, or you want to see what else is available, use our postcode checker to find the best broadband deals you can get right now where you live.

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Cuckoo Broadband Buyers Guide - Is Cuckoo right for you?

Can I get Cuckoo broadband?

Cuckoo offer fibre-to-the-cabinet broadband on the Openreach network. This means it is available to the vast majority of UK homes.

Cuckoo are a new company and only took on their first customers in May 2020. Their big focus is on out-of-contract broadband users, whose existing internet deals have long since expired but who haven't got round to finding anything new. This leaves them susceptible to the so-called "loyalty tax", where the price goes up because it's no longer constrained by the terms of their contract.

Cuckoo offer one plan, on a one month contract. There's no chance of a loyalty tax here, since you're technically never out of contract - it renews automatically every month until you choose to cancel.

The supplier also has a community-spirited mindset. They donate 1% of your monthly payment to your choice of one of the charitable initiatives they support. They've signed up to the Armed Forces Covenant, which agrees to treat members of the forces and their families fairly, and they're campaigning to cut the broadband tax and have internet access treated as a utility like water and electricity.

Use our postcode checker to see if Cuckoo is available where you live.

What packages are available?

Simplicity is the key for Cuckoo. They have just one plan, and one offer.

Here are the details of the deal:

  • Fibre-to-the-cabinet broadband
  • Average download speeds of 67Mb, and average upload speeds of 17Mb
  • Unlimited downloads
  • One month rolling contract, with no exit fees. Give 30 days notice when you want to leave
  • £60 set-up cost

When you join Cuckoo they aim to get you connected in seven to 14 days. You can also sign up before your current contract ends. Choose your own switch date and they'll take care of it all when the time comes. If you're moving from another Openreach provider you won't even have to tell them you're leaving. It's a handy option if you struggle to keep track of your contracts.

You need a BT phone line for Cuckoo. You can keep your existing landline number, but they don't offer call plans. Instead, you pay for every call you make, which can work out more expensive if you make a lot of calls, or cheaper if you don't. If you don't use your landline for calls at all, just don't plug in a phone.

Which package should I choose?

Having only one plan makes buying Cuckoo broadband easy. Your main things to consider are price and contract length.

The price is somewhat mid-range, neither the cheapest or most expensive. Just remember to factor in the setup fee when you join, especially if you're only planning to stay with them for a short while.

Cuckoo broadband is best for people who don't want a long term commitment. It's ideal for students, people in short term lets, for those who are planning to move house, or just anyone else who doesn't like long contracts. The short contract also means you avoid those price increases after your initial agreement ends - just set it and forget it.

Of course, while the Cuckoo offering is simple, you still have to decide between Cuckoo and every other Openreach provider. They all use the same underlying network so all deliver roughly the same speeds and performance, and have the same coverage.

The lack of extras is something to consider. Cuckoo might not work for you if you still use your landline a lot, or want a TV bundle. It might also not work for a small household with low usage requirements. You might be able to find a cheaper and slower package from another provider.

Points to consider before you choose

  • Would you prefer a short term contract?
  • Do you need the fastest possible broadband speeds?
  • Are you looking for a TV bundle?
  • Do you use your landline a lot?

Compare all Cuckoo broadband packages

What do I get when I sign up?

Cuckoo are a no-frills provider, so you don't get any extras when you sign up. Here's what you can expect.

  • Wi-Fi 5 (802.11ac) router - You get a Technicolour DWA0120 Wi-Fi router worth £82 when you sign up, although you'll be asked to return it when you leave.
  • Free tech support - Support is available by phone, email, Twitter and Facebook, and Live Chat through their website. The Live Chat option is preferred.

What are the benefits of Cuckoo?

Here are the best reasons for choosing Cuckoo as your next broadband supplier.

  • Good speed fibre broadband - Although Cuckoo don't offer full fibre, you do get FTTC broadband with a speed that matches the majority of packages available in the UK.
  • A simple choice - With only one plan, they've taken all the difficulty out of your decision.
  • Short contracts - Cuckoo don't do lengthy contracts. The 30 day deal rolls over every month until you cancel.
  • No loyalty fees - With no long term deal, your contract never ends. You always know exactly what you're paying each month, with no unexpected price hikes.
  • Easy to switch at any time - Not happy, or want to switch for any reason? No problem!
  • UK based tech support - The customer support team is based in the UK.

What are the drawbacks of Cuckoo?

What are some of the possible downsides you need to look out for?

  • Only one plan - It's a simple offer, but one size doesn't always fit all.
  • Nothing faster than basic FTTC - If you want full fibre or any other ultrafast broadband service you'll have to look elsewhere.
  • No bundles - There are no call plans, so it may be more expensive if you use your landline a lot. You can't get other bundles, either, like TV or mobile.
  • Not the cheapest - You do pay slightly more for the convenience of not having a contract.
  • A very new and unproven company - There's a lot to like about Cuckoo's approach, but they are still largely unproven in the broadband world.
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