BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with up to 52Mb on Infinity 1
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV and the exclusive AMC channel
  • Infinity comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

Go to site

BT Unlimited Broadband and Weekend Calls
£23.99 for 18 months
£40.99 thereafter

£9.99 upfront cost

  • Online only: £50 BT Reward Card!
  • 18 months reduced price!
  • Truly unlimited usage
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 100GB Cloud Storage
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

BT TV Starter with Unlimited Infinity 1 and Weekend Calls
£29.99 for 12 months
£49.99 thereafter

£59.99 upfront cost

  • Online only: £100 BT Reward Card!
  • 12 months reduced price!
  • Up to 52Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • TV Starter - pause and rewind 80 live Freeview channels (12 in HD)
  • TV Catch-up and On Demand
  • Weekend UK landline calls
  • 12 month contract

Buy now

BT Infinity 2 Unlimited with Weekend Calls
£39.99 for 18 months
£50.49 thereafter

£9.99 upfront cost

  • Online only: £125 BT Reward Card!
  • 18 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Faster basic fibre - BT's Infinity 1 fibre products offer up to 52Mb speeds, beating most competitors' up to 38Mb
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £6 per month for BT Broadband customers via the app or an existing Sky TV package
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Smart Hub for Infinity - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Infinity you need to pay £50 extra to for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 12 month contracts and prices rise from the 13th month
  • No fixed price term - Prices may rise during your 12 month minimum contract

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • 12 month contracts on all deals

  • Truly unlimited download allowances on many deals

  • Many deals with free or discounted activation

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Infinity

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 43971 customer ratings since 2016-11-18. See more BT customer ratings and reviews.

Details last checked on 2017-11-17

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Unlimited Broadband and Weekend Calls More Info

Black Friday Sale: £50 BT Reward Card + 18 months reduced price + add BT Sport free for 18 months + no activation fee!
Add the Anytime call package for an extra £7.95 a month

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
18
months
£298 £23.99
£40.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Starter with Unlimited Broadband and Weekend Calls More Info

Black Friday Sale: £50 BT Reward Card + 12 months reduced price + add BT Sport free for 18 months + free AMC channel + TV Starter!
Add the Anytime call package for an extra £7.95 a month

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
12
months
£348 £23.99
£44.49 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 18 months reduced price + add BT Sport free for 18 months + BT Sport Lite + Smart Hub + no activation fee!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingLine Rental

up to
52Mb
truly
unlimited
18
months
£370 £29.99
£44.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Starter with Unlimited Infinity 1 and Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 12 months reduced price + add BT Sport free for 18 months + free AMC channel + Smart Hub + TV Starter!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
truly
unlimited
12
months
£420 £29.99
£49.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT Infinity 2 Unlimited with Weekend Calls More Info

Black Friday Sale: £125 BT Reward Card + 18 months reduced price + add BT Sport free for 18 months + Smart Hub + no activation fee!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£490 £39.99
£50.49 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Entertainment with Unlimited Infinity 1 and Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 12 months reduced price + add BT Sport free for 18 months + free AMC channel + Smart Hub + no activation fee!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
truly
unlimited
12
months
£490 £39.99
£54.99 after 12 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Starter with Unlimited Infinity 2 and Weekend Calls More Info

Black Friday Sale: £125 BT Reward Card + 12 months reduced price + add BT Sport free for 18 months + free AMC channel + Smart Hub + TV Starter!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
12
months
£540 £39.99
£56.49 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT TV Max + Sports with Unlimited BT Infinity 1 and Weekend Calls More Info

Online exclusive: £100 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + free AMC channel + free BT Sport Pack + Smart Hub + no activation fee!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
truly
unlimited
12
months
£550 £44.99
£62.99 after 12 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Entertainment with Unlimited Infinity 2 and Weekend Calls More Info

Black Friday Sale: £125 BT Reward Card + 12 months reduced price + add BT Sport free for 18 months + free AMC channel + Smart Hub + no activation fee!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
12
months
£610 £49.99
£60.49 after 12 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Max + Sport with Unlimited BT Infinity 2 and Weekend Calls More Info

Black Friday Sale: £125 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + free AMC channel + Smart Hub + no activation fee!
Add the Anytime call package for an extra £7.95 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
12
months
£670 £54.99
£68.49 after 12 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-11-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
  • Customer Service
    2.8 stars

Based on 43971 customer ratings since 2016-11-18

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Con artists, been chasing a complaint for over a year, even the ombudsman scheme can't help, you're better off getting WiFi through a potato.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Essex BT  
Beware BT Cancellation charges SCAM

Don't even bother signing up, even if the telecomms network restricts your choices. Hopefully your mobile data covers you.

My £26.50 a month 12m broadband quickly turned into circa £60/m for 6m with spurious additional charges (£55 free router, £30 disconn fee) once somebody else decided to take over my line after 5 months and I was charged full year.
Shouldn't be legal but according to the ombudsman & BT it is, billing 2 or more people for the same line. Once again the big boys win.
I was later sent a pdf of 155pages of Ts&Cs and guess what, early termination charges are right at the back, albeit unclear to calculate.
40 years of no more BT custom from me & family members

  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London BT  
Total disgusting. Phoned on several occasions to say broadband was dropping out to be told all tests were fine. Asked about home bub 6 as knew loads of people with it to be told its only for fibre optic and was asked to upgrade. I told them there was no way i was upgrading as they werent providing me with the service i was already paying for. Reluctently i agreed to an engineer visit after being told by an advisor that if he didnt toucb anything within the property I wouldnt be charged. I took the day off work and an engineer came, went, then came back and said the problem was sorted. It wasnt! A second engineer was booked but i couldnt afford to take another day off work so asked my father to go over. My father has onset dementia so after engineer called to say he was on the way, i called him back to say my dad would no remember to say but he WAS NOT to touch anything in my house till id ok'd it and to phone me first. I got a call half hour later saying he had removed my master socket and leads from back of hub and it should bd fine?? I told him not to touch anyything!. On my return home, my broadband wasnt workibg and there was a hole left in my hall wall! My complaint escalated to a higher department and the upshot was i was offered a hub 6 (strange as id been told i could only get that if i upgraded to fibre optic) and its solved the prob and i got a call saying i had credit for lack of service for months. Today though, ive had £142 taken from my bank for 2nd engineer visit (the 1 thaf desroyed my hall and fixed nowt) and when questioning it got called from some snooty woman saying this is correct!. Im still waiting for my complaint lodged with openreach re engineer who vandalised my home and now im being charged £140 for the pleasure. Customer service is shocking, they dont deserve the money i work hard for
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Lockerbie BT  
Easily the worst company I have ever dealt with. They lie and never understand your problem . My broadband dropped out daily for 5 years..countless engineers sent to no avail. Told problem was in my house and wanted to charge me for this. Left them 1 month ago and been with plusnet...no drop out since. BT slow your broadband down..fact.. I urge you all to leave and join Plusnet..let put these clowns out of business
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Burton on Trent BT  
Well 5 weeks sknce upgrade to fibre. 1 week no service 4 weeks 4 engineers and a service that is not working properly. Held direct debit until working now have cut me off and wont carry on with repair till paid.
If carlsberg supplied the worst broadband they would call it bt broadband. I work in the IT industry and BT Is the worst
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wirral BT  
Broadband didn’t work at all. Called customer service who told me it was due to my TV being to powerful?? Eventually they conceded there was an issue with line, engineer checked and said it was fine, continued to have issues so they said an engineer would visit, took a day off work but they didn’t show up, 14 hours of calls later, they ‘fixed’ issue, still can’t get broadband upstairs, BT device desk said it isn’t there concern as apparently I have a strong signal. Unbelievably bad service and broadband speed. Like stepping back to the 90’s.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Henley on Thames BT  
Worst internet worst customer service ever!!! Never ever bt!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Brighton BT  
Most appalling product and customer experience. Bt fully deserve to go spectacularly bankrupt
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
LONDON BT  
Absolutely appalled. After having many issues with slow broadband as well as it completely dropping out daily, I called BT to rectify this problem on many occasions. Each time my broadband was tested and the results came back 'fine'. Once it was clear that it most certainly wasn't fine, more testing occurred over 48 hours; of which I was promised a call back. Of course this never happened, and this continued each time I called. I then had to start explaining each time I called that the customer service had been poor and stressed my lack of faith to any call back promised. Of which I was assured they were 'sympathetic' with my situation and past dealings and I most certainly would be getting a call back. Of course this still did not happen. I then turned my attention to the complaints department. After being on the phone for 1 hour and 45 minutes, being passed from pillar to post, I was again assured i would receive a call back the following day, any time time before 9pm. After anxiously awaiting my call back ALL day, they finally called gone 7pm as i was on my way out of the door to a birthday meal. After previously stressing I wanted to leave, I gave in to allow them the opportunity to rectify the broadband issues as well as the atrocious customer service. I was once again assured they would call back the next day, before 9pm, to run more tests and see if they could fix my Wi-Fi. Well what do you know, I have received nothing. I have genuinely been in tears through stress and frustration at the treatment I have received and am shocked beyond belief this has happened AGAIN. I have never edured such stress with any company of any kind, as I have with BT. So if you'd like a reliable broadband and a good customer service base to take any problems to, do not use BT.
  • Reliability
    2 stars
  • Customer Service
    2 stars
Surrey BT  
well where do i start?! firstly i did not even get my BT TV and internet. had to cancel after 1 week of ordering,
i had placed my order over the phone with a lovely man, and unfortunately thats where all my problems started. he had told me my order went through fine, i then called on the saturday to see when it gets delivered, to my shock i found out that the TV never went through (i would never of known if i didnt go on the live chat), this woman then rang me very rude, telling me if i want tv i have to wait for an extra week, she then said she will call back sunday at 6pm after i finish work, she then rushed me off the phone not letting me talk and HUNG UP ON ME.. well it got to sunday 730 still no call so i contacted them again. he said she had not bothered even noting the account for them to call me, he then assured me someone will call me 6pm monday. well here we are now tuesday at 630pm still not had a call so i contact again for the 3rd time. this time i got passed from person to person, none of which actually helped me they just kept saying 'i'll pass you on to so and so and they can help'. well it then took them 50 mins to actually type a message to me. and what he came back with is 'can someone just call you tomorrow about this'. the result ended in me and him arguing over the chat as he would not allow me to cancel my order he said 'ill just call you in the morning and you can speak to someone then'. i was extremely angry then after getting passed to so many different people they were getting ruder as they passed me to each person. it took me nearly 3 hours to cancel my bt. cant imagine the problems i would of had if i didnt contact them that initial day. worst customer service i have ever known, all members of staff was rude to me. would not recommend to my worst enemy. shams of a company. i would recommend people to leave the company rather than join it.!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
BRECON BT  

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money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

man using computer

How to avoid BT and Sky price rises - penalty free!

Posted on 2017-02-02 14:19 in News Features Sky BT

BT and Sky have both announced that they're hiking up their prices once again - but you don't have to pay them. Under Ofcom rules, any unexpected price rises mean you can quit your contract early without paying a penalty fee.

BT's price increases are all in the region of an inflation-beating 5-6% on standard and fibre broadband deals. They include:

  • Standard broadband: a £2 per month increase from £33.99 to £35.99 for the "all-in" deal including line rental, as of 2nd April
  • Fibre broadband: a £2.50 per month increase from £39.99 to £42.49 for Infinity 1, and £51.49 to £53.99 for Infinity 2, as of 2nd April
  • BT Sport: will cost £3.50 per month via BT TV from August (it was previously free). Via Sky TV the price goes up from 2nd April by £1.50 per month if you have BT Broadband, or £1 per month if you don't
  • Calls packages: also increasing across the board from 2nd April

Sky's price rises are mostly limited to line rental, but customers on older deals will also see increases:

  • Line rental: up 9% from £17.40 per month to £18.99 from 1st March
  • Older broadband and TV deals: will rise on average just under £3 per month from 1st March. The exact amount will vary depending on what deal you're on

How to cancel your broadband contract without penalty

If you aren't happy about the proposed price increases then you do have options. Ofcom states that you can end a contract without penalty if there's a price rise you weren't warned about when you first signed up.

If you're still within the minimum terms of your contract (eg. you're six months into a 12 month deal), you must tell your provider of your intention to quit within 30 days of being informed of the price rise. Both Sky and BT began informing their customers toward the end of January, so move quickly if you want to switch.

If you're outside the minimum terms of the contract (eg. you signed a 12 month deal 18 months ago), you're free to leave at any time regardless.

Switching broadband providers is likely to be your best option for saving money. The best deals are almost always reserved for new customers. Our postcode checker shows what packages are available in your area.

And what if you're happy with your provider? You can, of course, try haggling. You can sometimes get a better deal if you're willing to enter into a new contract. Even so, it's still worth arming yourself with information on the best broadband deals so you know what you're asking for. And if no offer is forthcoming remember the golden rule of haggling — always be willing to walk away.

Use our postcode checker now to find the best broadband deals in your area. Also take a look at our guide to switching broadband providers. The process has been streamlined recently, and is probably a lot easier than you expect.

Comments

BT Buyers Guide

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas

BT's fibre-optic service, BT Infinity, is available to more than 85% of UK homes — more than 25 million premises — with BT continuing the roll out to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb download and up to 1Mb upload speed, limited to up to 8Mb down and up to 0.75Mb up in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 52Mb download speed and up to 9.5Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Infinity).

For the standard broadband and Infinity 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Infinity 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Customers can choose between:

  • BT TV Entertainment Starter - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 20 premium channels
  • BT TV Entertainment Plus - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 27 premium channels and TV on the Go
  • BT TV Total Entertainment - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 50 premium channels and TV on the Go

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At speeds of up to 52Mb, the BT Infinity 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be sufficient for those customers who would have previously been considering the faster Infinity 2 connection.

BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb may still be fast enough, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Infinity 1, do I automatically get the new, faster speed?

Existing Infinity 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current up to 38Mb service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 38Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Smart Hub which is supercharged for fibre with 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 100GB or a massive 500GB, depending on which you choose. Cloud storage is an optional extra on the limited packages.
  • Internet security - All of BT's unlimited broadband packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. The cheaper BT Broadband deals with limited data allowances can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport. If you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £6 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £6 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Infinity 1 fibre cabinets offer download speeds of up to 52Mb while most competitors limit basic fibre to only up to 38Mb. If you're close enough to your street cabinet to get the boost then the extra 14Mb could make a significant difference.
  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity 2 - BT Infinity 2 customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 12 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Infinity - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Infinity. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2015 show that while BT had the third lowest level of complaints among the major broadband provders, it was still well above the industry average. It also the highest level of complaints for pay TV, nearly four times the industry average.
Broadband.co.uk