BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with Superfast Fibre averaging at 50Mb
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV and the exclusive AMC channel
  • Superfast Fibre comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

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BT Broadband and Weekend Calls
£24.99 for 18 months
£45.49 thereafter

£19.99 upfront cost

  • Ending £50 BT Reward Card!
  • 18 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • BT Virus Protect on 2 devices
  • 100GB Cloud Storage
  • Weekend UK landline calls
  • 18 month contract

Buy now

BT TV Entertainment with Superfast Fibre and Weekend Calls
£44.99 for 18 months
£67.49 thereafter

£19.99 upfront cost

  • Ending £100 BT Reward Card!
  • 18 months reduced price!
  • 50Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • AMC channel free with BT TV
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Weekend UK landline calls
  • 18 month contract

Buy now

BT Superfast Fibre 2 with Weekend Calls
£39.99 for 18 months
£58.99 thereafter

£9.99 upfront cost

  • Ending £110 BT Reward Card!
  • 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Now with Anytime calls as standard, save £135 over the contract length!
  • Weekend UK landline calls
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Superfast Fibre 2 - BT were the first to offer the higher FTTC speeds, now at 67Mb average speed, and ultrafast 160Mb and 300Mb FTTH products are now rolling out in some areas
  • Faster basic fibre - BT's Superfast Fibre 1 fibre products offer speeds averaging 50Mb, beating most competitors' approximately 36Mb average speed products
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £6 per month for BT Broadband customers via the app or an existing Sky TV package
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Smart Hub for Superfast Fibre - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Superfast Fibre you need to pay £50 extra for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 18 month contracts and prices rise from the 19th month
  • No fixed price term - Prices may rise during your 18 month minimum contract

Features at a glance

  • Download speeds average at 10Mb for standard broadband, 50Mb for Superfast Fibre and 67Mb for Superfast Fibre 2

  • 18 month contracts on all deals

  • Truly unlimited download allowances on many deals

  • Many deals with free or discounted activation

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Infinity

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 25178 customer ratings since 2017-09-22. See more BT customer ratings and reviews.

Details last checked on 2018-09-21

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
BT Broadband and Weekend Calls More Info

Hurry, ends soon! £50 BT Reward Card + 18 months reduced price!
Add Anytime calls for just £7.50 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£320 £24.99
£45.49 after 18 months
Reward only available to new customers signing up online

£19.99 upfront cost

Go to site
BT Superfast Fibre Essential with Weekend Calls More Info

Hurry, ends soon! £85 BT Reward Card + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£358 £28.99
£44.49 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT Superfast Fibre with Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
18
months
£370 £29.99
£52.49 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Starter + BT Sport with Broadband and Weekend Calls More Info

Hurry, ends soon! £50 BT Reward Card + 18 months reduced price + BT Sport Pack + free AMC channel + TV Starter!
Add Anytime calls for just £7.50 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
10Mb
truly
unlimited
18
months
£442 £30.99
£51.49 after 18 months
Reward only available to new customers signing up online

£69.99 upfront cost

Go to site
BT Superfast Fibre Unlimited for Students More Info

Special offer: 9 month contract designed for students, includes BT Sport app FREE for 9 months + Smart Hub!

802.11ac Wireless RouterPhone CallingLine Rental

averages
50Mb
truly
unlimited
9
months
£465 £35.00

£44.99 upfront cost

Go to site
BT Superfast Fibre 2 with Weekend Calls More Info

Hurry, ends soon! £110 BT Reward Card + 18 months reduced price + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£490 £39.99
£58.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT Superfast Fibre 2 Unlimited for Students More Info

Special offer: 9 month contract designed for students, includes BT Sport app FREE for 9 months + Smart Hub!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
9
months
£525 £40.00

£44.99 upfront cost

Go to site
BT TV Entertainment with Superfast Fibre and Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 18 months reduced price + free AMC channel + Smart Hub!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
50Mb
truly
unlimited
18
months
£560 £44.99
£67.49 after 18 months
Reward only available to new customers signing up online

£19.99 upfront cost

Go to site
BT Superfast Fibre Plus with Weekend Calls More Info

Special offer: 18 months reduced price + Smart Hub + BT Plus + no activation fee!
Add Anytime calls for just £7.50 a month!
BT Plus offers BT's Keep Connected Promise, 18 months Broadband Price Freeze and Double Data for BT mobiles

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£670 £54.99
£58.99 after 18 months

£9.99 upfront cost

Go to site
BT TV Entertainment with Superfast Fibre 2 and Weekend Calls More Info

Hurry, ends soon! £110 BT Reward Card + 18 months reduced price + free AMC channel + BT Sport Pack + Smart Hub!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£680 £54.99
£73.99 after 18 months
Reward only available to new customers signing up online

£19.99 upfront cost

Go to site
BT TV Max 4K with Superfast Fibre 2 and Weekend Calls More Info

Hurry, ends soon! £110 BT Reward Card + 18 months reduced price + free AMC channel + BT Sport Pack + 4K UHD BT Sport channel + Smart Hub + no activation fee!
Add Anytime calls for just £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£778 £63.99
£82.99 after 18 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-09-21

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.8 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 25178 customer ratings since 2017-09-22

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I moved into a brand new development mid July and received confirmation that I could place an order for broadband on the 31st July. I called as soon as I had the confirmation to place the order the same day. I was assured that once the hub had arrived, I needed to follow the instructions and that I should have a full working service by 3rd August. The 3rd August comes around and the hub had a steady amber light which indicates an Internet problem. I followed the troubleshooting instructions which sent a signal to BT telling them there was an issue. I received a text message the next day 4th August telling me they needed to book an engineer to attend the property and the earliest time they could do this was the 15th August. Due to the nature of my job, I am unable to take time off for scenarios like these and therefore my mother attended the property for me. The gentlemen told my mother that he couldn’t fix the problem and gave us a code which I had to relay to the BT complaints team. It turns out that Openreach had wired up the lines externally incorrectly and another engineer needed to attend to fix the lines. The earliest they could do it was exactly a week later. Wednesday comes around, the day the engineer is coming to repair the lines and the day I was promised for the 3rd time that I’d have a working connection . I receive a telephone call to say unfortunately they were unable to carry out the works and they can’t give me an indication of when it will be fixed. During this period, I’d racked up a large mobile phone bill due to data upgrades that I really needed as I was exchanging emails from the site team of the development regarding to snagging lists and meetings as well as trying to set up the other utility bills in the house. I expressed to BT that I’d had to add on this extra data due to the circumstances I have noted above. A gentlemen told me not to worry and that I would be refunded and all I needed to do was send them a copy of my mobile phone invoice. I called the day before the engineer was supposed to arrive the first time just to double check the times and also to reconfirm what was said to me regarding the data refund. The women had no idea what I was talking about and said that BT do not under any circumstances offer this kind of compensation. She opened a complaint and told me that they would look back through the pre-recorded telephone conversation and would get someone from the complaints team to call me back with a resolution to this problem. This did not happen. I was not actually offered any kind of compensation until the phone call I received from the young lad who had to tell me the engineers couldn’t fix the telephone lines. Even then, all I was offered was £50.00 credit on our account which didn’t even cover the cost of the data upgrades anyway. Any how, I get home the night of the telephone line scenario and the broadband was working. I sat there confused as to why they phoned me to tell me that the service wasn’t fixed and wouldn’t be for some time.. I tried to call to let them know the service was fixed but I never managed to get through to anybody. I had a holiday booked for the 27th August which they was aware of. Whilst I was away, I was inundated with emails telling me I still had no broadband and they didn’t know when it would be fixed. I decided to ignore these numerous messages as I was on my holiday. When I returned the broadband was working so I made another 2 phone calls and an email to tell them the service is working. A week later at 7:30am I received a phone call from an engineer who was outside my property telling me he was here to install my broadband. I had absolutely no knowledge that any visit was booked to install any broadband? I’d called them a week earlier and told them it was working.. I had to turn the engineer away and filed another complaint for the lack of communication. I come home today and the broadband hub is a steady amber light meaning there’s a problem with the connection. Just when I finally thought that the situation had been put to bed, the monster comes out the closet and here we are again waiting for an engineer to come to my property and tell me they can’t fix it again and they don’t know when it will be fixed. Here’s to another racked up phone bill which I will have to pay and a sky cinema package which is totally useless. Here’s to more emails between myself and BT and more broken promises. If I had the choice to take my service elsewhere, I would but unfortunately due to the type of internet that I can have in my property due to an arrangement between BT and the building company, I have no choice but to hand money over to company that cannot even provide a service. Nothing but stress and aggravation since the day I placed the order. Gutting.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Witham BT  
Terrible costumer service with poor broadband network provided i have 4g network on phone faster then their cable connection dint get any help from-the operators are just passing my call from one to other put on hold and then close the call.
They charged 30£+ extra a month at the end of contract refusing to give any money back or offer you a deal.
What BT are doing is lure good deal with new costumers and as soon are hooking you on contract they just ignore you but are very good on charge extras.
For the peace of mind stay away from them unless like me you had no other options as they run all lines
One star ratings is too much for them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Purfleet BT  
not sure why there are so many negative reviews; we have had BT broadband/phone for 11 months now; never had any problems, fast speed (usually around 50 MBps - as 'promised') reliable landline - only reason we're (probably) going to change is that the initial 12 months discount expires... and now things get really expensive :(
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester BT  
My first experience with BT Broadband, which was a quick fix for my VOIP requirement, is that the engineer didn't even turn up and I have to wait three more days for an update. Rubbish!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Histon BT  
Strongly not recommending BT!!!
BT Breached all codes of practices and they simply don’t care!
Charging for the speed of 67 MB, delivering a speed below 11MB, insisting to get me paying full contract of 18 months even though their emails says I had to pay only for the service I have received!!! Ignoring my calls and emails even on social media so the 14 days would pass so you would have to pay the termination fees!!!
No matter how many years you have been a loyal customer, Just Wait till you have a problem and this is when they all get very rude to you starting from advisers up till managers!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester BT  
Diabolical customer service. They frequently fail to call back even when escalated to personal case manager. Engineers that come out are clueless and don't report back the problems, end result is order Jan and cancelled in September with no line even being fitted.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Suffolk BT  
It’s really horrible and poor service . I move from London as well I call one customer assistant just change and not inform enginier for change Bt connect again I called them what happen I don’t have internet connect . Then another assistant told me it’s only change Adress mention your profile not move your line mention . As well they gave me new contract but without internet . They told me it will be connect inside 24 but not next day I call them every body just only talk with me just 1 minute then cut call , I am really tired , when I told I wanna leave then they stay with me long time without cut my call . Never join with Bt , expensive even poor service .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hampshire BT  
Utterly useless company. 6hours on the phone, always the same response with all of their staff... I'm sorry to hear that, let me sort it out... then they dont.

I ran up Virgin and within 20 mins got my wifi at £10 cheaper and it was up and running within 3 days.

AVOID THIS COMPANY
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge BT  
miserable services, totally disappointed.paid £7.99 for a one-day voucher and never got the code. tried contacting customer support and all 4 operators I have asked for help have shut the chat window.
most rude, unhelpful and useless people i have ever seen in customer service!
basically, i have paid for some services i still cannot use and their operators refuse to help.
this calls for a complaint to financial ombudsman, i would have never thought that bt is stealing customers' money! shame on you!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicester BT  
Switched from another company to BT and had a horrible experience. Their TV service is different from their competitors (Virgin and SKY) meaning I had to rewire all the aerial/antenna system. Also, you need the tv box to be connected to the router, which is not so obvious. I have my router net to my computer for work reasons, and I cannot have my computer next to my phone line and TV at the same time. SO I had to turn my house upside down just to get the cable connected in the right place.
The installation engineer came and did not even open the router, he said I could do it myself.
Total madness
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
London BT  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

BT Student Broadband

Are you starting or returning to university this year? Check out BT's student broadband deals!

Posted on 2018-08-03 13:27 in Offers BT

With Summer in full swing the new academic year may seem far away, but if you're starting or returning to university then you'll want to make sure you're all set up for broadband in your new digs. As a student broadband is going to be vital, from planning your social life and streaming TV or gaming in your downtime, to the things important to your education, like research, communicating with your tutors and submitting coursework.

Getting your internet connection set up may seem daunting, but don't worry, it's pretty simple really. BT have broadband deals designed exclusively for students, with shorter than standard contract lengths so you're not paying a penalty to cancel early when the university year is over. With unlimited downloads and fast fibre speeds, everyone in your student household with all their devices is catered for.

BT offer a choice of two packages:

Both packages are on a 9 month contract and come with unlimited monthly usage, the BT Smart Hub, unlimited UK weekend landline calls, and free access to over 5 million UK wi-fi hotspots when you're out and about.

If your student housing isn't in a fibre-enabled area, don't worry. You'll be offered the standard broadband package with average speeds of 10Mb. You'll still get the rest of the benefits above for just £25 a month*.

Interested? Head on over to the BT student page to get started!

 

* Up front and delivery costs of £44.99 apply to fibre packages and £29.99 to standard broadband.

Comments

money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

BT Buyers Guide

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas

BT's fibre-optic service, BT Superfast Fibre, is available to more than 85% of UK homes — more than 25 million premises — with BT continuing the roll out to more and more areas every month. BT Superfast Fibre is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Superfast Fibre is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - averages 10Mb download and 1Mb upload speed (limited to 8Mb maximum down speed and 0.75Mb upload in some rural areas)
  • BT Superfast Fibre 1 - averages 50Mb download speed and 9.Mb upload speed
  • BT Superfast Fibre 2 - averages 67Mb download speed and 18Mb upload speed

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Superfast Fibre).

For the standard broadband and Superfast Fibre 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Superfast Fibre 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Customers can choose between:

  • BT TV Entertainment Starter - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 20 premium channels
  • BT TV Entertainment Plus - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 27 premium channels and TV on the Go
  • BT TV Total Entertainment - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 50 premium channels and TV on the Go

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At average speeds of 50Mb, the BT Superfast Fibre 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be sufficient for those customers who would have previously been considering the faster Superfast Fibre 2 connection.

BT Superfast Fibre packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's average speeds of 10Mb may still be fast enough, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Superfast Fibre 1, do I automatically get the new, faster speed?

Existing Superfast Fibre 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current 40Mb maximum speed service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 40Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Superfast Fibre customers get the enhanced Smart Hub which is supercharged for fibre with 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 100GB or a massive 500GB, depending on which you choose. Cloud storage is an optional extra on the limited packages.
  • Internet security - All of BT's unlimited broadband packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. The cheaper BT Broadband deals with limited data allowances can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport. If you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £6 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £6 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Superfast Fibre 1 fibre cabinets offer average download speeds of 50Mb while most competitors offer basic fibre that maxes out at 40Mb. If you're close enough to your street cabinet to get the boost then the extra 10Mb to 15Mb could make a significant difference.
  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Superfast Fibre - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 18 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Superfast Fibre - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Superfast Fibre. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2015 show that while BT had the third lowest level of complaints among the major broadband provders, it was still well above the industry average. It also the highest level of complaints for pay TV, nearly four times the industry average.
Broadband.co.uk