3,590 Customer Reviews over 90 pages
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- Location
- Reviewing
- BT
- Date
- 2016-10-24
- Comments
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Never even got to use the service. They took 5 days to tell me they could in fact not provide the service, and in the interim had taken money out of my account. I've been told I'll be refunded that amount twice and still no refund after a month. Staff are obnoxious and extremely unhelpful. Overall shocking.
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-03-23
- Comments
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BT has the worst service I ever had in my life! As a freelance IT consultant I live by internet. 7 calls with no information provided, misleading messages on the site and sms (not even talking about direct chat) and a lot of frustration. They were not even able to give me a date when service will be provided! Disgusted by the service! Monkeys would do a better job!
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-09-07
- Comments
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Constantly broke down and ran at speeds far below what we paid for. Customer service is awkward and clunky. At one point we had an engineer in to fix the box which he said there'd be no charge for. Then, three full months later, he apparently has decided there is a charge, resulting in our final bill being inexplicably almost to £200 instead of the £60 it should have been.
Avoid if you're a student or, for any other reason, have a fragile bank account. The amount of times we've been hit by seemingly random and unexpected charges under these guys is frankly an absolute joke.
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-03-30
- Comments
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never purchase bt because you never get the speeds you pay for. I pay for 70 down which is the best package. If im lucky I will only get 5 down which is shocking
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-12-21
- Comments
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It's just so bad!
We have the Infinity package which averages 0.78 Mbps when it works (should be >60), but most of the time it's zero. Be wise, go elsewhere for your broadband.
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-03-24
- Comments
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Most expensive internet provider in the country with 42.99 for brodband and line rental and stupidly expensive call charges.
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-06-23
- Comments
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I have been a BT customer for only a couple of months and I have had the worst customer experience of my life. After signing up for their deal with a usage cap, I was unable to log in to my BT email account because of an error message, which meant I did not receive any emails about my usage. So my bill was £100 for 1 month. After wasting hours of my time on the phone trying to fix my email over 3-4 weeks they have still not fixed the error message. In the meantime I upgraded to infinity and the representative even said to me that it was the end of his shift as an excuse as to why his system was failing to accept my email address format when upgrading! In the end he was laughing at the system because he knew how dumb it is! The residential team even referred me onto the business team to fix the email issue, to which the business team joked back at me saying how dumb the residential team are at referring them on to the wrong team. In the end I have received a total of approximately 10-15 calls from BT some of which took an hour and my BT email is still not working. What a total waste of time!
The broadband speed is ok but everything else awful, avoid BT they will leave you feeling angry and annoyed and helpless.
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-07-14
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-07-12
- Comments
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I consider myself a patient person, there have been many an occasion when I have had to be on hold on a phone call or not received the level of service required, but I always think to myself 'maybe the person on the other end of the line is having a bad day!' And so I just put it behind me and move on ... In BT Sports case, they are a pathetic and useless bunch!
Having tried to resolve a simple issue, BT Sports not working after paying for subscription, you would think after three horrendous, longwinded and incompetent phone calls, I still do not have BT Sport... And the incompetence far reaching, I am staggered to understand how there could possibly be so many layers of outrageous incompetence. That in itself, I have to admit is impressive. I mean credit to them that they can behave this way and still have a viable business.
In my last call (note not final, but last) the customer service assistant - 'customer service' being a figurative speech - they suggested the fault lies not with BT sport but rather our own TV. This was until I pointed to her this was the same TV that played TV sport a mile down the road only 4 weeks ago ahead of moving into our new house. She appeared perplexed, like a deer in headlights, at the prospect at having to veer from her scripted speech of blaming long suffering customer... I mean could it possibly be...BT sports fault???
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-02-07
- Comments
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My WiFi with Bt use to be the best in my town until some baboon who worked for Bt tried to put my neighbours enternet in and broke our and only came back the next day to fix it.
I was quite annoyed with this because when they did fix it my WiFi is really slow and they do not want to come out and look at it or give us a solution.
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-01-22
- Comments
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Awful dreadful service. Never again. I've wasted a whole day waiting for a box that they decided to cancel. Not only that but I spent 53 minutes trying to ask what happened and I was out through to four different people all as clueless as the rest
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-03-28
- Comments
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Random disconnects happen far too often, even if I'm metres away from the hub. It can't be relied on. It took too long to find someone in customer support that actually cared. I seriously don't recommend.
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-04-13
- Comments
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i had been with BT for 4 months, and have had so much hassle and stress with Customer Service reps in all parts of the world. Engineers turning up to my properties under the influence of a Class B drug. also non stop on the phone with Managers not being able to resolve my issues and troubles with their services
1. Bt Broadband on and off - had 4 engineers out to assist couldn't fix the problem to then find out that they hadnt activated my line!!!! then they couldn't refund me the days weeks i had no internet~!!!!!
i could go on for ever about BT bad service but would just advise news customers to not go with them and look further. i payed £281.98 pence to cancel their services and was ask to send back there equipment which was shambolic considering i had to pay for installation and the delivery p&p fee!!!!!!!
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-07-18
- Comments
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I wish there was a zero star for rating because BT sucks slow internet connection sometimes it doesn't even connect. I am just waiting for the 12 months contracts. As soon as it's over I am gonna throw this Broadbrand in the bin
- Location
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- Location
- Reviewing
- BT
- Date
- 2019-10-06
- Comments
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After 6 weeks of trying to get internet installed, it’s pretty obvious BT have some huge internal system/process issues, I have experienced 4/5 times of having conversations / orders placed only to find out that the relevant email/sms does not reflect anything ‘booked’ on their systems.
On top of that the complaints procedure is obviously a token gesture as it’s quickly closed followed by a experiencing exactly the same issue you complained about. Overall absolutely abysmal service.
- Location
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- Location
- Reviewing
- BT
- Date
- 2023-02-24
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-03-14
- Comments
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Absolutely terrible !! staff are so rude. Hung up on me when they took out over 100 pound of my bank without a reason!
- Location
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- Location
- Reviewing
- BT
- Date
- 2014-11-18
- Comments
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Literally the worst company I have ever had to deal with. Their customer service team's only role is to delay you as much as possible until they fix the issue. They don't call you back, they pass you from one member to another so you have to keep repeating yourself. They make you repeat tests you have already done 5 times in the past day. The company can't keep a stable connection for more than 2 days at a time. DO NOT USE.
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-08-20
- Comments
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Slow, poor support. Never listen and their speed tester lies! I get 0.15mbps in the middle of exeter in a modern house
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-09-21
- Comments
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I'm incredibly disappointed. Especially that I feel I have no other way but to find every review site to express this. We have had a home hub 5, which they have advised was faulty so sent us a new one. In which we installed this evening and guess what not working. So at 7pm we called BT with the hope they could resolve it. So the current time is now 10.02pm. Still no resolution. They tried to advise us that there was a problem with our devises and not with BT. In which as you can imagine didn't not go down well. The next thing was we can offer you a chargeable service. Why would we pay extra when you can't get something correct for what we do pay for now! We have now been left for another day so in total no internet for 5 days. So work is now on the back burner due to poor BT service. I do hope they sort it out as we have adviser we will allow them the 24 hours they have requested. Please re-think if you think BT is the way forward.
- Location
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- Location
- Reviewing
- BT
- Date
- 2014-11-18
- Location
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- Location
- Reviewing
- BT
- Date
- 2022-02-26
- Comments
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Had poor reception for years but did nothing , decided to change broadband supplier, then they decide to offer discounted offers new router , had the same outdated router for years ,why is this don’t know why I put up with this for years poor service, the guy at bthad no answers
All but agree with me .
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-08-10
- Comments
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Used to have speed of 1.4 mb year ago. Now lucky to get 0.7. Often 0.5 or below. Over a year and no sign of BT resolving speed or upgrading to fibre. will have pay out for satalite
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-12-28
- Comments
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Called BT to enquire about installing broadband in our new build house, was pleasantly surprised at how helpful and knowledgable the 2 people I spoke to were, very polite and resolved my questions, couldn’t fault the customer service we received.
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-03-30
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-05-12
- Comments
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This is the worst company I have ever dealt with, don't bother SIMPLE.
- Location
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- Location
- Reviewing
- BT
- Date
- 2023-03-30
- Comments
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Genuinely appalled by BT's price increases (only 6 months into my contract). They are citing inflation as an excuse but are in fact raising their prices by 14.4%, 3.9% above current inflation levels, which are projected to drop rapidly.
When challenged, the company line is that their costs are increasing like everyone's but this is a sham - they made £7.6bn in profit last year, off £20.9bn revenue (publicly available source: BT Group plc Annual report 2022). That is an obscene profit margin.
This is no more than a cynical attempt to cash in on the cost of living crisis. In difficult times they are choosing shareholders over customers. Philip Jansen the BT CEO should be ashamed of this and I would encourage customers to tweet this message to him in protest.
The above is compounded by the disgraceful early termination charges, which essentially hold you hostage to their unreasonable price increases. I would encourage others to find and share any loopholes they can here.
- Location
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- Location
- Reviewing
- BT
- Date
- 2019-04-27
- Location
-
- Location
- Reviewing
- BT
- Date
- 2017-09-12
- Comments
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absolutely appalling broadband. go against their own terms and conditions. Stay away from BT. Horrendous and rude customer service. Will not let you out of contract when they guarantee at least 1mb and then your internet completely drops to 300kps ? Then when you ring they try to say it has to be to a wired device , when you tell them yes my laptop is connected to the box like you ask and yet they still try to give some stupid excuse. forget doing anything important even at 1am in the morning when noone else is on the internet and it is still a appalling. Wish i had stayed with sky wasnt the fastest broadband but was a lot more reliable and customer service is 5 star compared to bt.
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-02-26
- Comments
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Bt is a bunch of layers. After I order my broadband 4 months ago I'm still Mieczysław Ciomek for vouchers. Broadband never is up to speed which I paid for.
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-03-08
- Location
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- Location
- Reviewing
- BT
- Date
- 2017-09-17
- Comments
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Terrible service once again from BT! We were just waiting for our contract to finish in January because the fibre optic is so bad but we are moving. So we have to tie into another contract for 12 months on cable. It's a joke! Can't wait to leave!
- Location
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- Location
- Reviewing
- BT
- Date
- 2011-05-21
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-06-07
- Location
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- Location
- Reviewing
- BT
- Date
- 2015-09-09
- Comments
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In my opinion you are better off going elsewhere.
I signed up to BT on the 18th August. After 2 engineers visits I am still waiting for my broadband to work,latest estimate is 11th September. The customer service is terrible and just read from scripts rather than actually helping.
- Location
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- Location
- Reviewing
- BT
- Date
- 2020-05-13
- Comments
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Utterly abysmal! Constant disconections, never deliver incentive gifts. Took them a whole year to even get my name right on my account! Prices rise mid-contract, engineers don't turn up, a thousand and one excuses and the poorest service I have ever come across. Moved elsewhere as soon as I could! Disgraceful customer service.
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-12-09
- Location
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- Location
- Reviewing
- BT
- Date
- 2016-08-20
- Comments
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DON'T GET SUCKERED INTO ONE OF BT'S DEALS! I signed up for £5 broadband and £17.99 line rental for 12 months starting in September 2015. In July 2016, they increased the price to £6.10 broadband and £18.99 line rental. When I complained, they told me that they can increase their prices at any time. I seriously doubt the legality of this trick; if you advertise a product at a set price for a set duration, surely the company is legally bound to honour the advertisement or allow you to leave the contract without "contract termination charges"?
- Location
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- Location
- Reviewing
- BT
- Date
- 2018-10-03
- Location
-
- Location
- Reviewing
- BT
- Date
- 2023-05-10
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.