Vodafone Home Broadband Buyers Guide

Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband averaging 63Mb available
  • Range of call packages available
  • Free AC-rated wireless router with advanced features
  • Guaranteed minimum fibre speeds or money off
  • Discount for pay monthly mobile customers

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Vodafone Superfast 1
£22.00 per month
18 month contract

No upfront cost when you sign up online

  • Guaranteed 25Mb minimum speed or money off!
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • At least £2 additional monthly discount for contract mobile customers
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Vodafone Superfast 2
£27.00 per month
18 month contract

No upfront cost when you sign up online

  • Guaranteed 55Mb minimum speed or money off!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • At least £2 additional monthly discount for contract mobile customers
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Cutting-edge router - the bundled Vodafone Broadband router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • Truly unlimited - there are no restrictions on the amount you can download or slow downs on different types of broadband traffic
  • Innovative smartphone control - with the Vodafone Broadband app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Fibre-only - if you're after cheaper phone line broadband then you'll have to look elsewhere
  • Phone support not 24 hour - Broadband technical support is only available via telephone between 8am and 9pm

Features at a glance

  • Average fibre optic download speeds of 35Mb or 63Mb and guaranteed minimum speeds as of 25Mb and 55Mb or money off

  • 18 month contracts on all deals

  • Truly unlimited broadband usage

  • £9.99 upfront costs, or £69.99 when installing a new line

  • Support service available 24/7 via forums, and between 8am and 9pm on the phone, 7 days a week

  • 6 months free F-Secure anti-virus software

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

  • Additional £2 monthly broadband discount for existing Vodafone pay monthly 12 month contract mobile customers and £3 discount for 18 month contract mobile customers

  • Vodafone Broadband have published a Traffic Management Policy

2.7 stars
  satisfaction rating based on 2492 customer ratings since 2018-10-22. See more Vodafone customer ratings and reviews.

Details last checked on 2019-10-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2492 customer ratings since 2018-10-22

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Wish I'd seen these reviews before switching to Vodaphone. I was getting reliable 45+ with Now TV & despite paying for "guaranteed" 55 with Vodaphone I'm lucky to get 15 when it's not constantly dropping out. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Basingstoke Vodafone  
I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
  • Customer Service
    4 stars
London Vodafone  
Constantly disconnects. Impossible to watch iPlayer or itv hub. Was with virgin for 23yrs - changed for the price but useless will go back asap.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Liverpool Vodafone  
I asked for my router to be placed upstairs but engineer insisted I would get a good signal in all areas and put it downstairs. Always strong downstairs and weak upstairs. Am now changing provider as no effort to resolve this from Vodafone.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings Vodafone  
This broadband is the most useless thing i have ever experienced. I live in the country side so my internet speed it anywhere from 8mbps to 15mbps so not great. However this isn't the issue as it is the same for most providers, the issue is that their router is god awful. I have had issues since day 1 where the router would disconnect from the internet for no reason. after a lot of telephone calls and new routers we were informed by Vodafone that our router disconnects from the internet after it has done a certain amount of downloads. I may be wrong but isn't it its job to download to receive downloads and uploads. So their router decides to STOP WORKING WHEN IT DECIDES IT HAS HAD ENOUGH. They had no way to fix this. NEVER USE THEM! To be honest they don't deserve any stars at all but unfortunately that isn't an option.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Alton Vodafone  
I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Cambridge Vodafone  
Most reviews follow bad expeiences but ours has been fine. BT piromised and charged for fast fibre to the nearest cabinet. We were horrified to find the real speed. Vodafone have improved the speed to the best we can ever get out in the sticks. Smooth change over and a bit faster. It is half the price!
Overall pleased with the change and improved value for money. New design router is smart and capable.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
New Forest Vodafone  
Terrible service. Poor supply and terrible customer service- staff nice, but system is terrible. You have to solve your own problems!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Vodafone  
Don't go for Vodafone for broadband. The service is patchy and unreliable and the customer experience is just horrendous.

We moved house just over a month ago. When researching what broadband was on offer and how much it would cost, Vodafone looked too good to be true. Unfortunately it turns out there is a reason for that. The service is unreliable, which makes it impossible to work from home, fill in a form, or basically do anything that requires the internet being on for more than 10 minutes at a time.

Absolutely shocking customer service - the worst I've experienced. From the first issue, we tried to contact Vodafone through an assortment of channels - including customer service line (where each time we had to queue for an hour before speaking to anyone), Twitter (where we were totally ignored) and through the official online complaint form (and even this was totally ignored).

When we have got through to someone on the phone, despite being polite they have not been able to explain why we are having such issues. A couple of them got us to try a few things and said "that should be fixed for you now" or "it'll be working again in four to five days" but sadly, we have continued to experience the same problems for weeks.

If I could rewind the clock, we definitely would have chosen for a more expensive provider with better customer service and more reliable broadband. This wasn't worth saving a few pennies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
High Wycombe Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

Vodafone Home Broadband Buyers Guide - Is Vodafone right for you?

Can I get Vodafone Broadband?

Vodafone uses the Openreach network to provide fibre broadband to customers. This covers a good 95% of UK homes, so unless you're in a remote, rural area you're likely to be able to get it.

Use our postcode checker to see if Vodafone Broadband is available where you are.

Vodafone are a fibre-only provider, and they no longer offer a standard ADSL connection. If you only have basic internet requirements, and don't want to pay extra for a fibre deal you'll need to look elsewhere.

What packages are available?

Vodafone Broadband offers two fibre packages with a choice of speeds:

  • Superfast 1 - a mid-range fibre broadband package with average speeds of 35Mb. This comes with a guaranteed minimum speed of 25Mb - if your speed ever falls below that level you'll get a 15% discount on your bill until it's fixed
  • Superfast 2 - the high-end fibre package with average speeds of 63Mb. The speed guarantee here is 55Mb

Both deals come on an 18 month contract, with no line rental and a one-off router fee (which is often waived as part of special offers). They're also truly unlimited with no usage caps or artificial slowdowns. You get the high-tech Vodafone Broadband wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app. There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available for £4 or £8 extra per month respectively.

Which package should I choose?

With only two packages to choose from, both with truly unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

The Superfast 1 deal is the entry-level fibre offer. With average speeds of 35Mb it's on a par with similar services from rival providers, although is priced very competitively. As far as the speed goes, it should be enough for most average households. It'll be able to handle Netflix and iPlayer streaming on a few devices together, as well as gaming and downloading. The price guarantee - that you'll get a discount if your speed drops below 25Mb - should give you some certainty on the kind of performance you can expect.

Superfast 2 is the high-end service for more demanding households. With an average speed of 63Mb, and a guarantee of at least 55Mb, it will be able to handle as much streaming, downloading and gaming as you need. There isn't a huge price difference between the two, so you may feel it's worth paying the extra for the peace of mind offered by a faster service.

These are the only two options Vodafone offer. They no longer have a slower standard broadband service that runs wholly over your phone line. So if you only have basic requirements and would be happy paying for a barebones service, you'll need to find a different provider.

Points to consider before you choose

  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • Are you unhappy with paying full price for low fibre speeds at your current provider?
  • Is being tied into a longer contract a problem for you?
  • Are you looking for standard broadband instead?
  • Are you a Vodafone mobile customer?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras

  • Free router - the cutting edge router supports several unique features including 'Beam', which uses beamforwarding technology to send a stronger signal to compatible devices, and 'Boost', which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Broadband smartphone app - the router can be controlled by the Vodafone Broadband smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn't just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less for your fibre to the cabinet broadband service.
  • Pay 15% less in slower fibre areas - If you're far from your fibre street cabinet and unhappy with being charged full prices for relatively low fibre speeds from your current provider, you'll get a 15% discount from Vodafone if your fibre speed consistently tests slower than 25Mb.

What are the drawbacks of Vodafone Broadband?

Nothing's perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • Long contracts - all of the Vodafone packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you don't get much else for your money.
  • No standard broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phone line broadband product.
  • No TV bundles - If you're looking for convenience or to save money by buying TV in a bundle with broadband and phone services, you'll unfortunately need to look for another supplier. However, Vodafone's relatively low prices might counteract the savings of buying a bundle elsewhere.
  • Phone support not available overnight - Unlike Vodafone's contract mobile phone support, broadband customers can only access telephone tech support between the hours of 8am and 9pm.
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