Vodafone Home Broadband Buyers Guide

Fibre broadband packages from an established mobile phone and broadband provider

  • Standard fibre broadband averaging 63Mb
  • Gigafast fibre broadband with packages from 100Mb to 900Mb
  • Range of call packages available
  • Free AC-rated wireless router with advanced features
  • Guaranteed minimum fibre speeds or money off
  • Discount for pay monthly mobile customers

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Vodafone Superfast 2
£22.95 per month
24 month contract

No upfront cost when you sign up online

  • Guaranteed 55Mb minimum speed or money off
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • £2 additional monthly discount for contract mobile customers
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 24 month contract

Buy now

Vodafone Gigafast 100
£28.00 per month
24 month contract

No upfront cost when you sign up online

  • 100Mb average download & upload speeds!
  • Truly unlimited usage
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee online
  • 24 month contract

Buy now

Reasons to choose Vodafone Broadband

  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Cutting-edge router - the bundled Vodafone Broadband router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • TV bundles available - Vodafone have bundled in an Apple TV 4K subscription with most of their packages
  • Truly unlimited - there are no restrictions on the amount you can download or slow downs on different types of broadband traffic
  • Innovative smartphone control - with the Vodafone Broadband app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18 month contract
  • Fibre-only - if you're after cheaper phone line broadband then you'll have to look elsewhere
  • Phone support not 24 hour - Broadband technical support is only available via telephone between 8am and 9pm

Features at a glance

  • Average fibre optic download speeds of 35Mb or 63Mb and guaranteed minimum speeds as of 25Mb and 55Mb or money off, Gigafast speeds up to 900Mb in selected areas

  • 18 month contracts on all deals

  • Truly unlimited broadband usage

  • No upfront cost for existing lines, £69.99 when installing a new line

  • Support service available 24/7 via forums, and between 8am and 9pm on the phone, 7 days a week

  • 6 months free F-Secure anti-virus software

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

  • Additional £2 monthly broadband discount for existing Vodafone pay monthly 12 month contract mobile customers and £3 discount for 18 month contract mobile customers

  • Vodafone Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 2087 customer ratings since 2019-03-30. See more Vodafone customer ratings and reviews.

Details last checked on 2020-03-27

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Vodafone Superfast 2 More Info

Guaranteed 55Mb minimum speed or money off + no activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
24
months
£275 £22.95

No upfront cost when you sign up online

Go to site
Vodafone Superfast 1 More Info

Guaranteed 25Mb minimum speed or money off + no activation fee online
£2 additional monthly saving for existing Pay monthly mobile customers
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
35Mb
truly
unlimited
24
months
£275 £22.95

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 100 More Info

No activation fee online
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
100Mb
truly
unlimited
24
months
£336 £28.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 500 More Info

No activation fee online
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
500Mb
truly
unlimited
24
months
£360 £30.00

No upfront cost when you sign up online

Go to site
Vodafone Gigafast 900 More Info

No activation fee online
Add evening & weekend calling for £4 per month, Anytime for £8 per month

802.11ac Wireless RouterPhone CallingLine Rental

averages
900Mb
truly
unlimited
24
months
£480 £40.00

No upfront cost when you sign up online

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-03-27

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 2087 customer ratings since 2019-03-30

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolute rubbish DO NOT SWAP TO THEM ! Router shows lights on but no connection to any device. After 2 hours talking to a man in Egypt , house phone now only incoming calls !And still no internet.Pay the extra for anther provider.
Llandegfan Vodafone  
i was with sky but thought i would try
Vodafone i wish i never now slow speed always up and down very disappointed i will just have to stay with them the now but will keep eye on the speed! if it gets worse i will let them know im not happy with this! and leave!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
gorebridge Vodafone  
Dreadful, no phone line, no internet, 2 hours waiting on the phone to speak to someone in Egypt who cant tell me when it will be fixed. AVOID AT ALL COST
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Somerset Vodafone  
Got my router only took two weeks to to find some one who understands English at call center so I could set it all up..I find my broadband keeps going of line .If it keeps going of line I will leave voda
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West sussex Vodafone  
After the price crept up by 30% I decided to cancel this service. A month later and daily arguments with support staff it still has not been cancelled and they still keep trying to bill me.
Vodafone is a scam, do not go with this company.
The broadband itself was OK. Occasionally it would cut out for a few minutes or speeds would drop to a third of what they should be. Mostly it was fine.
Avoid
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
falkirk Vodafone  
Terrible Customer Service. I ordered Vodafone Broadband 2 weeks ago, but the router never arrived. I've been on for hours and hours complaining, asking for a new router, they just kept re-assuring me it would get here. It never did, even DPD said they had lost it, so I asked them to send another, still nothing arrived. Yesterday, they switched me over without a router and I lost internet at the most critical time, home working due to Corona. I asked them not to do this until I new I had a working router, they did it anyway. Due to the urgency I decided to use my own modem so requested the PPP username/password in order to connect. My existing kit did not seem to connect, so I went out and bought a Draytek modem, which didn't work either, so i went and bought a TP Link modem/router combo, and this didn't work. So after hours more technical support it transpired they had provided me with only a partial username, and the password they had given me was incorrect due to I's and lowercase L's, they had read it out over the phone incorrectly. So eventually, I am online using the TP Link. The speed seems fine so far ~55mb on Superfast 2. Still not received the Vodafone router though, it will probably never arrive. I have never had such bad customer service from any company, they could have sorted this long before Corona started shutting things down.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Bolton Vodafone  
Unfortunately, I am very disappointed with Vodafone. Inconsistent speeds very unreliable rubbish you spend most the time listening to outdated music on the phone for hours on end .
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Durham Vodafone  
Don't bother ordering from them. I placed an order which they messed up and then blamed me for not contacting them. And because I didn't realise they'd cocked up I couldn't have the offer that I wanted because it was no longer available - disgraceful service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Nottingham Vodafone  
our family have always used Vodafone now my daughter is being charged for unlimited phone package and a further charge for her home hub which has never worked. Despite many complaints they say to leave home hub will cost her £300. worse decision ever made can't wait until she can get rid of the home hub.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
camridgeshire Vodafone  
Absolutely Awful.
I thought that combining my mobile and broadband provider would make life easier. Wrong. Things started badly when Vodafone changed my landline number without informing me (I subsequently found out that the number was allocated to someone else). That took a week to resolve. Since then I have experienced multiple issues trying to log on to my account (all I want to do is get a copy of my bill) and each time it seems to take 2 to 5 days to resolve the problem. Will not be renewing my contract.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Norfolk Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Working From Home

UK broadband has more than enough capacity to handle the surge in home workers

Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE

With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.

Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".

Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.

The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.

Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.

Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.

To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.

Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.

As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.

How to pause your Sky Sports and BT Sport subscriptions

In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.

BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.

And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.

Comments

Frustrated man stares at laptop

Vodafone tops broadband complaints table for second quarter

Posted on 2020-01-31 17:15 in News Vodafone EE Sky

Vodafone home broadband have once again topped industry watchdog Ofcom's list of shame as the most complained about of the 8 biggest broadband suppliers. By contrast, EE and Sky have shared the glory as the least complained-about providers.

Ofcom complaint figures for the 3rd quarter of last year show that Vodafone garnered 26 complaints per every 100,000 customers between July and September 2019. This was an improvement on the 30 per 100,000 they hit in the previous quarter, but was still close to double the industry average. Almost 4 in 10 of the grievances related to faults and service issues.

In a difficult period, Vodafone also topped the chart for the most landline complaints (18 per 100,000) and were joint top for mobile (7 per 100,000, with Virgin Mobile).

Of the rest of the Big Eight, Plusnet, TalkTalk and Virgin Media also generated an above average number of complaints. At the end of 2018 Plusnet were by far the most complained about provider with a whopping 43 complaits per 100,000 subscribers, but they have improved every quarter since and are now equal to TalkTalk. Meanwhile Virgin Media saw the biggest rise in complaints across 2019, having started at 10 per 100,000 in the first quarter. Across the board, the main causes of the gripes were complaints handling (32%), faults and service issues (31%), and billing problems (20%).

Meanwhile, EE and Sky were shown to be the Big Eight providers that left their users feeling happiest. Their 5 complaints each per 100,000 customers was nearly two-thirds less than the overall industry average and less than a fifth of the complaint levels received by Vodafone Home Broadband.

Here's the full rundown of the Big Eight's broadband complaints per every 100,000 customers:

Ofcom's Telecoms and Pay TV Complaints report is released quarterly, and covers providers with a market share of over 1.5%. It counts complaints received by the regulator, but doesn't include those sent directly to the provider or any other body.

The report also covers landline (worst performer: Vodafone; best performer: EE), mobile (worst: Vodafone and Virgin Media; best: Tesco Mobile), and pay TV services (worst: Virgin Media; best: Sky).

How to compare smaller broadband providers

Ofcom's research comes in very handy when you're shopping for a new broadband provider, as it gives you a good overview of the general performance of each company. But it does exclude the smaller providers who often offer interesting services, such as the no-contract deals from NOW Broadband or the near-gigabit internet from Hyperoptic.

So what can you do if you're considering one of these companies? Our broadband listings measure overall user satisfaction levels for each provider, as well as their performance on customer service, speed and reliability issues. You can see their most recent ratings or a historic figure for all time, allowing you to judge whether their performance has worsened over time. Zen Broadband currently top our rankings.

Along with the ratings we've got over 20,000 user reviews across all the providers. It gives you an unmatched insight into the kind of experience you'll get with each company, and what issues you may or may not have with them.

You can see all the scores on our Broadband Reviews page, and just click through to read the feedback for each broadband. We'd also encourage you to leave a rating and review of your own, even if you have no complaints. The more information we share, the easier it becomes to choose the right broadband provider.

Comments

Vodafone Home Broadband Buyers Guide - Is Vodafone right for you?

Can I get Vodafone Broadband?

Vodafone uses the Openreach network to provide fibre broadband to customers. This covers a good 95% of UK homes, so unless you're in a remote, rural area you're likely to be able to get it.

Gigafast is Vodafone's Fibre to the Home product, offering download speeds of up to 900Mb.

Use our postcode checker to see if Vodafone Broadband is available where you are.

Vodafone are a fibre-only provider, and they no longer offer a standard ADSL connection. If you only have basic internet requirements, and don't want to pay extra for a fibre deal you'll need to look elsewhere.

What packages are available?

Vodafone Broadband offers two standard fibre packages with a choice of speeds:

  • Superfast 1 - a mid-range fibre broadband package with average speeds of 35Mb. This comes with a guaranteed minimum speed of 25Mb - if your speed ever falls below that level you'll get a 15% discount on your bill until it's fixed
  • Superfast 2 - the high-end fibre package with average speeds of 63Mb. The speed guarantee here is 55Mb

Both deals come on an 18 month contract, with no line rental and a one-off router fee (which is often waived as part of special offers). They're also truly unlimited with no usage caps or artificial slowdowns. You get the high-tech Vodafone Broadband wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app. There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available for £4 or £8 extra per month respectively.

Which package should I choose?

With only two standard fibre packages to choose from, both with truly unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

The Superfast 1 deal is the entry-level fibre offer. With average speeds of 35Mb it's on a par with similar services from rival providers, although is priced very competitively. As far as the speed goes, it should be enough for most average households. It'll be able to handle Netflix and iPlayer streaming on a few devices together, as well as gaming and downloading. The price guarantee - that you'll get a discount if your speed drops below 25Mb - should give you some certainty on the kind of performance you can expect.

Superfast 2 is the high-end service for more demanding households. With an average speed of 63Mb, and a guarantee of at least 55Mb, it will be able to handle as much streaming, downloading and gaming as you need. There isn't a huge price difference between the two, so you may feel it's worth paying the extra for the peace of mind offered by a faster service.

Vodafone no longer have a slower standard broadband service that runs wholly over your phone line. So if you only have basic requirements and would be happy paying for a barebones service, you'll need to find a different provider.

If you're in a Gigafast area, then you need to ask yourself if you really need those speeds. It only costs £1 more to get the Gigafast 100 package than it does the 63Mb standard fibre package, so going with this option would future proof you for a while without spending much more. However, the average home user isn't going to see any real life benefit to the higher speeds right now, so you may be better off saving a few pennies and opting for 100Mb or less.

Points to consider before you choose

  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • Are you unhappy with paying full price for low fibre speeds at your current provider?
  • Is being tied into a longer contract a problem for you?
  • Are you looking for standard broadband instead?
  • Are you a Vodafone mobile customer?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It's important to know what you're getting when you sign up for broadband, as you may need to budget for extras

  • Free router - the cutting edge router supports several unique features including 'Beam', which uses beamforwarding technology to send a stronger signal to compatible devices, and 'Boost', which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Broadband smartphone app - the router can be controlled by the Vodafone Broadband smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn't just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less for your fibre to the cabinet broadband service.
  • Pay 15% less in slower fibre areas - If you're far from your fibre street cabinet and unhappy with being charged full prices for relatively low fibre speeds from your current provider, you'll get a 15% discount from Vodafone if your fibre speed consistently tests slower than 25Mb.

What are the drawbacks of Vodafone Broadband?

Nothing's perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • Long contracts - all of the Vodafone packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you don't get much else for your money.
  • No standard broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phone line broadband product.
  • Phone support not available overnight - Unlike Vodafone's contract mobile phone support, broadband customers can only access telephone tech support between the hours of 8am and 9pm.
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