Vodafone

Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband averaging 63Mb available
  • Range of call packages available
  • Free AC-rated wireless router with advanced features
  • Guaranteed minimum fibre speeds or money off

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Vodafone Superfast 1
£22.00 per month
18 month contract

No upfront cost

  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Existing Vodafone mobile customers save an additional £2 each month!
  • Guaranteed 25Mb minimum speed or money off!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Vodafone Superfast 2
£27.00 per month
18 month contract

No upfront cost

  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Existing Vodafone mobile customers save an additional £2 each month!
  • Guaranteed 55Mb minimum speed or money off!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Cutting-edge router - the bundled Vodafone Connect router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • No usage caps - there are no restrictions on the amount you can download
  • Innovative smartphone control - with the Vodafone Connect app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • It’s not available everywhere - the service is not available outside of Vodafone Fibre network areas
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Fibre-only - if you're after cheaper phoneline broadband then you'll have to look elsewhere

Features at a glance

  • Average fibre optic download speeds of 35Mb or 63Mb and guaranteed minimum speeds as of 25Mb and 55Mb or money off

  • 18 month contracts on all deals

  • Unlimited broadband usage

  • No upfront costs unless installing a new line

  • Support service available 24/7 via forums, and between 8am and 11pm on the phone, 7 days a week

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

2.8 stars
  satisfaction rating based on 2612 customer ratings since 2017-09-22. See more Vodafone customer ratings and reviews.

Details last checked on 2018-09-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    3 stars
  • Speed
    2.7 stars
  • Reliability
    2.7 stars

Based on 2612 customer ratings since 2017-09-22

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
-Absolute rubbish
-So unreliable
-The wifi disappears on a daily basis
-Customer service is not helpful just passes you over

Cannot wait for this contract to be over and switch

Advice: DON'T GO FOR IT. IT'LL BE THE BIGGEST REGRET OF YOUR LIFE. NO JOKE.
Bristol Vodafone  
Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up

Vodafone are brilliant, old ISP said my line would not support anything over 25mb download, somehow Vodafone have miraculously achieved over 55mb, now that is just a tad quicker than 25mb Mr Origin.

Cant rate customer service and I have not needed to call them but everything works just fine and so fast now.

Switch to them, you won't regret ir.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Allington Vodafone  
Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
York Vodafone  
Been with them six months, absolutely terrible.

1. Signing up was a nightmare - refused to accept details, tried to charge me the wrong amount, repeatedly rejected my card details.

2. When it went live service very very patchy - constant drop outs and slow speed. An issue that has never been resolved to my satisfaction.

3. Customer service appalling - nothing is ever done, you have to explain everything ten times over.

4. The router is sh*t.

Stay away from this clown company.
  • Speed
    2 stars
Buckinghamshire Vodafone  
I ordered my broadband circuit & later found Vodafone cancelled the order reason being they were fed with false information from some credit check agency. I have not ordered a million dollar circuit & a £20 monthly package.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Warwick Vodafone  
Took up their Fibre76 offer which was the cheapest at the time from a more trusted provider.
Handover from BT went as planned and was up and running by 5pm of stated day, with speeds comparable to BT.

Since then connection has been reliable and consistent, save for some disruption during road resurfacing in the area.

Following BT work in the area, am not receiving a downstream speed of 72Mbit! (so looks like it's now fibre to the cabinet).

Only frustrations have been an inability to initiate a line check after basic verification (as I could with Virgin & BT), and a very basic modem with limited functionality (doesn't support IPv6 or more advanced DHCP/DNS setup).
Overall, considering cost, speed & reliability would happily recommend them for most.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Bedford Vodafone  
I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Bolton Vodafone  
Swapped over to Vodafone Superfast 1 from EE Broadband yesterday. I didn't even have to tell EE i was leaving as Vodafone sorted everything out.

I didn't realise just how slow my old EE connection was until now. Now I can download On Demand programmes on Sky and be watching them within a minute instead of an hour.

I haven't rated the Customer Service as it's early days and I haven't had a reason to contact them.
So far I am very impressed and glad I made the change.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
East Midlands Vodafone  
Bad customer service, very bad
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Vodafone  
rubbish. my broadband has been contractrd for 15Mbps download but very very often I don't even have 5Mbps!! very unstable. sure I got 25%off my bill for that but so what I'm not able to watch any movie on line! I DO NOT RECOMMEND IT!!!
  • Customer Service
    5 stars
Perth Vodafone  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Vodafone Buyers Guide

Can I get Vodafone Broadband?

Vodafone has installed its own fibre network equipment at exchanges across the country.

Vodafone's fibre broadband service is currently available in more than 24 million UK premises. This is around 85% of homes, and only just short of the coverage of the Openreach network owned by the BT Group. Therefore, if you're in a town or city you will almost certainly be able to get Vodafone Broadband - coverage is likely to be patchier in rural areas.

Use our postcode checker to see if Vodafone Broadband is available in your area.

What packages are available?

Vodafone Broadband offers two packages with a choice of speeds:

  • Superfast 1- a mid-range fibre broadband package with average speeds of 35Mb, guaranteed 25Mb minimum speed or money off. 18 month contract with one-off connection fee and no line rental
  • Superfast 2 - the high-end fibre package with average speeds of 63Mb, guaranteed 55Mb minimum speed or money off. 8 month contract with one-off connection fee and no line rental

Both packages allow for unlimited usage. You get the high-tech Vodafone Connect wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app.

There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available.

Which package should I choose?

With only two packages to choose from, both with unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

The Unlimited Fibre 38 package is available for the same price as many other provider's standard phoneline broadband deals. It's an attractive option if you need fibre broadband now, or think you might need it in future. You do have to pay a one-off connection fee of £49, though (although this is frequently half price, free or cut to only £1 during special offers), so remember to factor this into the costs.

For heavier use, such as in larger households where users would be streaming media to multiple devices simultaneously, or making multi-gigabyte games downloads, the fibre packages would be much more suitable.

Vodafone’s coverage checker shows which of their packages are available in your area, as well as the maximum speed you might be able to achieve. In practice the speeds you get are dependent on numerous factors, including how far you are from your nearest telephone exchange, and the quality of the copper wiring in your home.

Points to consider before you choose

  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • How far do you live from a BT telephone exchange, and would these be a problem for standard broadband speeds?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It’s important to know what you’re getting when you sign up for broadband, as you may need to budget for extras

  • Vodafone Connect router worth £130 - the router supports several unique features including “Beam”, which uses beamforwarding technology to send a stronger signal to compatible devices, and “Boost”, which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Connect smartphone app - the router can be controlled by the Vodafone Connect smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Clear pricing - Vodafone's integrated pricing structure means you know exactly how much you will need to pay each month.
  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn’t just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.
  • Minimum speed guarantee - if your fibre speed is lower than 25Mb for Superfast 1 or lower than 55Mb for Superfast 2, you'll pay even less for your fibre to the cabinet broadband service.

What are the drawbacks of Vodafone Broadband?

Nothing’s perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • Long contracts - all of the Vodafone Connect packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you get few other extras for your money.
  • No phoneline broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phoneline broadband product.
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