Virgin Media

Ultrafast high speed cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 200Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media VIVID 200 plus Phone Weekends
£25.00 for 9 months
£32.00 thereafter

Line rental from £13.67

  • 9 months reduced price!
  • Up to 200Mb download speed!
  • Up to 12Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Big Bang
£20.00 for 9 months
£34.00 thereafter

Line rental from £13.67

  • 9 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • 130+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media VIVID 100 plus Phone Weekends
£17.00 for 9 months
£24.00 thereafter

Line rental from £13.67

  • 9 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 200Mb download speeds, more double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services

 

Features at a glance

  • Up to 200Mb download speeds and up to 12Mb upload speeds

  • 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.4 stars
  satisfaction rating based on 37074 customer ratings since 2015-08-25. See more Virgin Media customer ratings and reviews.

Details last checked on 2016-08-19

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media Big Easy More Info

Special offer: 9 months better than half price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
50Mb
unlimited 12
months
£172

£335.99 with
saver line rental
£10.00
£24.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFibre 50 plus Phone Weekends More Info

Special offer: 9 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
50Mb
truly
unlimited
12
months
£175

£338.99 with
saver line rental
£12.00
£19.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone Weekends More Info

Special offer: 9 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
100Mb
unlimited 12
months
£235

£398.99 with
saver line rental
£17.00
£24.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bang More Info

Special offer: 9 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
100Mb
unlimited 12
months
£292

£455.99 with
saver line rental
£20.00
£34.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 plus Phone Weekends More Info

Special offer: 9 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
200Mb
unlimited 18
months
£331

£494.99 with
saver line rental
£25.00
£32.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Fun More Info

Special offer: 9 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
100Mb
unlimited 12
months
£355

£518.99 with
saver line rental
£25.00
£40.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna 100 More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
100Mb
unlimited 12
months
£394

£557.99 with
saver line rental
£32.00
£49.00 after 12 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFibre 50 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£397 £32.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFibre 50 for Students More Info

No phone line necessary

802.11ac Wireless Router

up to
50Mb
unlimited 9
months
£418 £34.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£457 £37.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 for Students More Info

No phone line necessary

802.11ac Wireless Router

up to
100Mb
unlimited 9
months
£478 £39.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Movies Limited Edition More Info

Hurry, ends soon! 9 months reduced price, next 6 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
200Mb
unlimited 12
months
£523

£686.99 with
saver line rental
£37.00
£60.00 after 9 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
200Mb
unlimited 12
months
£553 £45.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 for Students More Info

No phone line necessary

802.11ac Wireless Router

up to
200Mb
unlimited 9
months
£574 £47.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Sports 100 More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
100Mb
unlimited 12
months
£598

£761.99 with
saver line rental
£49.00
£79.50 after 12 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-08-19

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Speed
    3.3 stars
  • Reliability
    3.3 stars
  • Customer Service
    3.4 stars

Based on 37074 customer ratings since 2015-08-25

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
virgin media Broadband is the most unreliable broadband ever.Do not choose virgin for your broadband the speeds are only 10% of what is advertised.Over utilization is the main problem but it does not stop them selling to mugs in these areas.just look at the virgin media community forum and there are hundreds of people complaining about poor speeds.BE WARNED
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
liverpool Virgin Media  
The internet was fast but the customer service was crap. We got told the wrong information when we signed up and they charged us an extra £70 at the end for something that they had not told us. VM did not reimburse us which is rather unfair.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
  • Customer Service
    4 stars
Nottingham Virgin Media  
Absolutely shocking i have been fobbed of since having it installed, i have had to make numerous calls and nothing changes excuses excuses.....i strongly want to get away from virgin as soon as. i even have call records of all call's, ive even emailed and had no response at all.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
barnsley Virgin Media  
The most horrible network provider, I am paying 33 a month for the Internet which is down every day. I call at least three time a week and not only they are rude, but not willing to help or explain why the thing is not working. Last month it didn't work for 4 days in a row, I was meant to get a refund of 3 pounds and instead was charged three pounds more than usual. Waste of time, money and nerves. Never again!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Central London Virgin Media  
A very unhappy customer! Virgin media customer services and manger I spoke to absolutely appalling! Wish I had never switched over to them! My first bill is a total of £110 which I was not aware of. They are charging me £10 for activation and £40 installation fee and 2 months line rental! When speaking to the sales team they never told me about these charges even when I asked how much my first bill would be! I Never received my contract and was told to take it up with Royal Mail! They have done absolutely nothing to help me with this expensive bill and they never even called me back when I first raised the issue so I had to waste half an hour of my time to call them again! Really not happy with them! Won't be staying with them for long!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lincoln Virgin Media  
As bad as a service provider can get. Pathetically designed website, no way of mailing virgin team, Chat support keeps showing agents BUSY in case of help and allows you to chat for new connection. Stopped Help/Support and moved all agents to Neew Connection ???.
Customer care is more serious problem, Every call requires 6/7 reditrections and at every stage security questions. Each calls may go as long as 1 hour and customer care hangs up the call in case they are not able to answer.
No regard of customer's time. I closed all other bills in 15 mins( Bank, Electricity, Gas, Council ) this Virgin service has eaten up whole day without any results.

Purposefully engineered customer service so that people don't get thier issues resolved just end up getting redirected.

I will never suggest anybody to have a connection with virgin media again.

Horrible scam, that is not a way to run a company/service.

Really sorry to have connected with these guys.
Reading Virgin Media  
The worst Customer Service you wlll ever experiance, they pass you around different departments, ask you the same questions, and then put the phone down.
Then you have to phone them severall times and go through the process again and again.
finally you will get through answer the questions and be able to cancel this awful service forever
  • Reliability
    2 stars
  • Customer Service
    2 stars
Leamington Spa Virgin Media  
Never have I had a worse service in all respects than from virgin media. I am in a contract paying a third more than I was expecting as they had charges hiden in small print. Maybe a bit my fault but very sneaky of them.
The internet is slow and the router only works in the room it's in. I have complained regards this and was told that's the way it is. They sent a extension kit that does not work, it creates new networks so I have a different networks in different parts of the house. Which is boring. Basically once you sign up, they wash their hands of you really. Probably the worst company I have dealt with.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
London Virgin Media  
VM Broadband is highly UNSUITABLE for people who are relaying on broadband for working remotely. Because it is extremely unreliable broadband. Everyday there was some problem in their network which was continuously rebooting modem. Unavailability of service was usual thing and luckily i decided to go back to my previous provider within cooling off period of 14 days.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    1 star
London Virgin Media  
One of the worst companies I’ve ever had to deal with. TL;DR 3 short notice cancellations and very poor customer service. They use a call centre outside the UK that has people just reading off scripts and lying to keep your custom. No real communication seems to happen between the UK team and the overseas team. If you get 2 cancellations just go somewhere else and don’t hold out for the good deals they throw at you.

We got a new house and decided to go with virgin. Signing up for the medium bundle and we even got £50 off the install. 2 weeks later and 11 hours before the install was due i got a cancellation call. An engineer had been round and determined light construction was required to connect my house to the cable box, which is literally 6 inches away from my garden wall. 2 weeks later i received a call 2 hour before installation telling me a permit had been rejected to carry out the light construction. After talking to customer services i was offered £3 off my monthly bill. I also asked for some guarantees on the permit and was told they always go through on the second request.

2 weeks later i called up to make sure everything was set to go ahead the next day. The customer services confirmed everything was approved and works would be carried out the next day. 1 hour before install i received the cancellation call informing me i wasn't even scheduled to have work that day. The guy was pretty helpful and told me the problem was probably to do with if the pavement outside my house had recently been laid.

I called the cancellation team to cancel. The first guy i spoke to guaranteed construction would start that week, but the actual install wouldn't take place for another 2. "you will definitely see our van outside your house connecting the cable boxes within 3 days". He also told me that he'd reduce my contract down to a 12month one. I decided to keep it in place, as all other providers would also take 2 weeks. I then did some shopping around and went back on the virgin website to compare. They'd just reduced their contracts to 12months and cost down to the same I’d been offered. So basically they'd just offered me the new rate. I called the cancellation team back. A gentleman then said the rate i was going to get was actually £11 off my original rate. So I’d be paying £30 a month for 12 months, which was pretty good. Also he promised to send through my new contract showing all this asap.

3 days went by and there was no van, construction or contract. I signed up with BT who would install 2 days after if the 4th attempt didn't happen. 3 days before the install i could see no visible signs of "light construction" on any of my street or near the cable boxes. I cancelled and will never be using them.

At the end of the day if someone had said "The permit to start works outside your house might take 2months. When it's approved we'll contact you to arrange a date for install" i'd of happily waited. Instead they just lied to me.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds Virgin Media  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through their fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 152Mb to up to 200Mb rolling out across 2015.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 200Mb download speed, up to 12Mb upload speed

All of these packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend call package. They also all have unlimited usage, which allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer a large range of TV packages. These range from the more basic Big Easy package with lower speeds and 60+ TV channels, up to the Big Kahuna packages with 230+ channels and the option of Sports and Movies bundled in on top.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 200Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 200Mb with less than a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 200Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £17.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 200Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 152Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 200Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk