Virgin Media

Ultrafast fibre optic cable broadband available to 65% of UK households

  • Fastest widely available broadband speed - up to 152Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free WiFi on the London Underground
  • Many deals now half price for 6 months

0800 083 8870   Go to site

Virgin Media Essential Collection
£15.00 for 6 months
£28.00 thereafter

Line rental £15.99

  • 6 months reduced price!
  • £50 account credit!
  • 50Mb download speeds
  • Unlimited usage
  • Inclusive weekend calls
  • Free installation
  • Free Super Hub
  • 100+ TV channels
  • 500GB TiVo Box

0800 083 8870   Buy now

Virgin Media 152Mb Broadband plus Phone Weekends
£20.00 for 6 months
£28.00 thereafter

Line rental £15.99

  • £8 off for 6 months!
  • £50 account credit!
  • Free installation
  • 152Mb download speeds
  • Unlimited usage
  • Inclusive weekend calls
  • Free Super Hub
  • Superfast speeds
  • 18 month contract

0800 083 8870   Buy now

Virgin Media 50Mb Broadband plus Phone Weekends
£7.75 for 12 months
£15.50 thereafter

Line rental £15.99

  • 12 months half price!
  • £50 account credit
  • 50Mb download speeds
  • Unlimited usage
  • Inclusive weekend calls
  • Free installation
  • Free Super Hub
  • 18 month contract
  • Perfect for families

0800 083 8870   Buy now

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 152Mb download speeds, double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest in our monthly speed test report
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up. No need for a MAC to join or leave
  • Consistently ranked by Ofcom as having the lowest complaint levels of the 'big 5' broadband suppliers and currently joint highest for customer satisfaction

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 28 day money back guarantee for if you're not satisfied

Features at a glance

  • Up to 152Mb download speeds and up to 12Mb upload speeds

  • 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs. Add fraud and identity protection for £2.50 a month

  • Free N-rated wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2014-04-22

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Virgin Media 50Mb Broadband plus Phone Weekends More Info

Exclusive offer: 12 months half price + £50 account credit + free installation!

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
50Mb
unlimited 18
months
£43

£7.75
£15.50 after 12 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Starter Collection More Info

Special offer: £10 off for 6 months + £50 account credit + 500GB TiVo Box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
50Mb
unlimited 18
months
£130

£10.00
£20.00 after 6 months
Account credit online only

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband plus Phone Weekends More Info

Special offer: £8 off for the first 6 months + £50 account credit + free installation!

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
100Mb
unlimited 18
months
£148

£12.50
£20.50 after 6 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Essential Collection More Info

Special offer: £13 off for 6 months + £50 account credit + 500GB TiVo box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
50Mb
unlimited 18
months
£208

£15.00
£28.00 after 6 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends More Info

Special offer: £8 off for the first 6 months + £50 account credit + free installation!

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£238

£20.00
£28.00 after 6 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband More Info

Special offer £5 off for 3 months + free installation!
No phone line necessary!

N-rated Wireless Router

up to
50Mb
unlimited 12
months
£285

£20.00
£25.00 after 3 months
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Essential Family Collection More Info

Special offer: Reduced price for 6 months + £50 account credit + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
50Mb
unlimited 18
months
£301

£19.50
£39.00 after 6 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Premiere Collection More Info

Special offer: Half price for 12 months + 500GB TiVo Box & extra V HD Box + free installation!
Now includes BT Sports!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
100Mb
unlimited 18
months
£312

£26.00
£52.00 after 12 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband More Info

Special offer: £5 off for 3 months + free installation!
No phone line necessary!

N-rated Wireless Router

up to
100Mb
unlimited 12
months
£345

£25.00
£30.00 after 3 months
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband More Info

Special offer: £5 off for 3 months + free installation!
No phone line necessary!

N-rated Wireless Router

up to
152Mb
unlimited 12
months
£435

£32.50
£37.50 after 3 months
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media VIP Collection More Info

Special offer: Half price for 12 months + free installation! Now includes BT Sports!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£627

£52.22
£104.45 after 12 months

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Details last checked on 2014-04-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Overall Customer Ratings

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 47293 customer ratings since 2009-04-06

Add your own review of Virgin Media

Reviewer Location Reviewing Date Ratings
Expensive and rubbish. Over the years l have noticed their service getting worse and more so as the years go on. They give me a deal then instantly find a reason why it should go up! The broadband cuts out continually. The customer service is a total joke a technician who couldn't tell me what was up?! Are you kidding! And to add more insult to you has a customer Expensive!!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
setta londonl Virgin Media 50Mb Broadband 2014-04-03  
Very impressed. Easy to order on line, look around for discount codes dont always accept the first price that comes up.
Good communication. Engineer arrived as arranged and explained and set up everything including my laptop and internet tv.
All speeds as advertised.
Previously very disappointed with bt. I found my home powerline didnt get good speeds but that was down to older equipment not supporting the speed. Pleased that I moved.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
kimmwood blackpool Virgin Media 50Mb Broadband plus Phone Weekends 2014-04-02  
Well where do i start, service engineers at virgin media do there best to try and convince you that virgin media is the best service.provider on the market but to be honest we know that is a pack of lies.
I used to be an engineer with virgin but have now left and work for sky.
I can tell you that the network is saturated and we had alot of cabinets that where so old that the equipment in them is so old that we had to take out of one cabinet that had been discontinued to replace the amps. Network engineers are so supposed to keep on top of the daily maintaining of the network but all theu can do is try and keep it worming as best they can as virgin have now pulled the budget yet again and there is no money for upgrades.
engineers are told to tell customers that the network is fine and the is no problems but we know different. The cab network is a mess 90% of street cabinets are full and all that happens when new customer comes on board is they use a splitter in the cab to share the power down the rg11 or rg6 cable to your house. And to be honest unless you are top tap port in the cabinet you are go to have problems.
And all that will happen is another engineer will come out and just swap the tap over to another port whicb means they take someone off service and put yours on there tap port simpme job done and when they do red tools test it comes back with green no one knows any different.
engineers are hit on a monthly basis with massive under achievable kpi,s which then helps the company claw money back from engineers.
and this is just a tip of the iceberg of what afm,s tell there engineer,s to make sure they get pass results and also bully the engineers into making sure they get 10 out of 10 on nps scores from customers.
i feel sorry for anyone who is with virgin media now and this will only get worse my advice would be tv with sky and fibre broadband from BT i have had BT in for year now and constantly get 84mbits and not dropped off once
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
stephen hartlepool Virgin Media VIP Collection 2014-03-29  
I am a landlord and have three accounts with Virgin in my properties.

Their service is not simply poor, it is the worst, most incompetent that I have ever come across. Their staff don't know how to do their job and something simple like transferring an account has taken over 7 hours on the phone - on a call I am paying for!

Trust me, when I say that you should avoid them like the plague. You can get a better level of incompetence with BT or EE (with whom I also have accounts).
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Mark Holtom Coventry Virgin Media 50Mb Broadband 2014-03-28  
Even whilst connected via ethernet, I've been experiencing speeds below 10mbps at off-peak hours, with extremely high ping ranging from 100-600ms and high jitter. When it works, it works well with advertised speeds, but especially recently more often than not the internet has been extremely unreliable, with extreme ping and jitter issues, making the internet completely unusable. We're on the best package that Virgin offers us, and yet working from home and multiplayer gaming is an impossibility. Not only that, but Virgin increased our monthly cost without letting us know. Absolutely pathetic service.
  • Satisfaction 2 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 1 Stars
Ciaran G Belfast, Northern Ireland Virgin Media 152Mb Broadband plus Phone Weekends 2014-03-25  
STAY WELL AWAY!!

Went with virgin media after sky paying over £120 a month for 2mb download speed from fibre optic and an on demand service that never works, the broadband is the worst very slow speeds and always cuts out, however I have tried to leave virgin because they have voided there contract by miss selling, however they will not let you leave until your contract is ran out or credit you for lack of service, there customer service is also appalling after telling them my problems every month nothing happened so I stopped paying for there service and this is where there bulling tactics come in saying you can't leave and must pay the full amount even knowing you have tried to leave and they won't let you will never go near virgin again is the worst company around and rude customer services

STAY WELL AWAY FROM THESE SHARKS!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Edward Amesbury Virgin Media VIP Collection 2014-03-12  
The broadband goes down far too often. And every time we go through the same procedure where we call the helpline and do lots of checks, then they book a time for the engineer to come out. And every time, it is an area fault. Today they told me that they don't investigate faults until 5 people from the same area have complained! So it can be one or two days before it's fixes again. This happens far too often.
  • Satisfaction 1 Stars
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 1 Stars
Tom Hertfordshire Virgin Media Essential Collection 2014-03-11  
Terrible customer service - just pass you on to other people for you to re explain the problem, won't allow you to cancel without huge termination fees, very very awful service.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Joanne spence Maidstone Virgin Media 2014-03-08  
Terrible.
Our speed gets throttled down to about 0.3mbs randomly. Our hub/connection drops five times a day. And to top it all off when you download a big file like a game or two from Steam you get throttled down to a stupid degree.
60mbs? That is the funniest joke i've heard from virgin in a while.
Credit where it's due though their customer servies really are good so props to them.
  • Satisfaction 1 Stars
  • Speed 4 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Tom Cam Virgin Media 100Mb Broadband 2014-02-23  
I wish it wasnt true but it is.

In 3 days I will be out of a job and in 8 days I will become homeless. This is due to things out of my control and not the point.

A month ago I called VM to advsie them id be going abroad and that I will be moving out of my house on 19 Feb. I have all my family in a different country which is why i have to go there to sleep on sofas at friends and family until i get on my feet again.

I didnt want to give up to much information on reasons etc as im embarassed as it is over my situation. I was just hoping they would terminate the contract as they would not be able to provide me with the service where i am going.

They would not let it go, they said id have to pay a disconnection fee. I tried explaining id not have a forwarding address for the final bill and that my bank account would not be active either.

They then kindly informed me that the debt collectors would find me. Thanks.

I called up once again, desperate, explaning my situation. That id gotten sick last year, that i claimed for benefits as my SSP wouldnt cover my expenses and my employer did not offer any sick pay, that my claim is still not resolved 8 months later, that id gone in debt, that id lost my home ...

They were still stone cold, told me straight out i should have made better life choices. As if my chronic illness is my fault.

They referred to the terms and conditions and saying id comitted to a legal contract. Fair enough. I did.

I asked if they would have any third party costs for me disconnecting my contract 6 months ahead of time, they said no. This means they will not have any costs for me disconnecting, but still demanding £172.50 in disconnection fee. It is their choice.

I understand it is a contract. But to ask a company to have a shread of humanity, some empathy, that is just out of the question.

So as I will not get any help from Virgin media to deal with the horrble situation i am already in, I would just like to warn anyone who MIGHT ever get sick, get in an accident, get divorced or have any other major life event rumble up your economy to please please do not get into a contract with Virgin Media. They will NOT care, they will NOT help.

They will however hunt you down to the ends or the earth to get their precious money, no matter if they are actually providing you with a service or not.

  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Karolina Manchester Virgin Media 100Mb Broadband 2014-02-11  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

National Average Speeds December 2012

Average broadband speeds increase during December, Virgin Media and Plusnet see significant gains

Posted on 2013-01-02 18:33 in Announcements News Plusnet Eclipse Internet BT Virgin Media

December 2012 saw average download speeds recorded by users of our Broadband Speed Test rise by more than 2Mb in comparison to the results from November, coming in at 19.37Mb. Average upload speeds saw a smaller increase, coming in at 2.33Mb.

Virgin Media's average download speed has increased by almost 5Mb compared to last month, now coming in at 37.22Mb with upload speeds remaining stable at 2.88Mb. Despite seeing a small download speed increase, BT Broadband dropped to 4th place with download speeds averaging at 15.76Mb and upload speeds of 3.38Mb. Instead Eclipse took 2nd place with 16.63Mb average download speed and 3.11Mb average upload speed.

Plusnet came in at 3rd place with an impressive 3.9Mb increase to 11.94Mb average download speed. Plusnet also achieved the fastest average upload speed of any provider, coming in at 3.62Mb. These increases are likely due to a greater number of customers switching over to Plusnet Fibre, combined with improvements in Plusnet's traffic management policies launched in December.

Please note, Orange are now trading as EE, and speed test results only include numbers from their fixed line broadband packages, and not their 4G mobile broadband packages.

Read more Broadband Speed Test Results for December 2012

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 120Mb to up to 152Mb rolling out across 2014.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 152Mb download speed, up to 12Mb upload speed

All of these packages have unlimited usage. This allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer the option to add digital TV and home phone deals to your package when you sign up.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 152Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 152Mb with only a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 152Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. You won’t need a MAC code (authorisation code) to do this, and Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current ISP 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router. Customers signing up to the 30Mb package get the original Super Hub router which is ‘future-proofed’ to handle broadband speeds of up to and over 120Mb, and is 5GHz compatible. Customers on the 60Mb and 100Mb packages will get the new Super Hub router which has better wireless coverage and better speed. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £14.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines, 0870 numbers, and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 152Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 120Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • Low complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband, phone and TV services. The Ofcom complaint figures for late 2013 show that Virgin Media has the lowest volume of complaints for broadband and phone of the 'big 5' broadband providers, and pay TV complaint levels that are well below industry average levels.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 152Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk