Virgin Media

Ultrafast high speed cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 200Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media SuperFast 50
£32.25 per month
12 month contract

£14.99 upfront cost

  • Up to 50Mb download speed
  • Up to 3Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • No phoneline required
  • Free Super Hub with 802.11ac Wi-Fi
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Mix Bundle
£39.00 for 12 months
£50.00 thereafter

£14.99 upfront cost

  • 12 months reduced price!
  • Up to 50Mb download speed
  • Up to 3Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • 150+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media VIVID 200 Gamer plus Phone Weekends
£50.00 for 12 months
£58.00 thereafter

£14.99 upfront cost

  • 12 months reduced price!
  • Up to 200Mb download speed!
  • Up to 20Mb upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • The UK's fastest widely available upload speed
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 200Mb download speeds, more double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas

 

Features at a glance

  • Up to 200Mb download speeds and up to 20Mb upload speeds

  • 12 or 18 month contracts

  • Unlimited downloads, truly unlimited on some packages

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.2 stars
  satisfaction rating based on 40128 customer ratings since 2016-02-21. See more Virgin Media customer ratings and reviews.

Details last checked on 2017-02-17

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media Player Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
50Mb
unlimited 18
months
£363 £29.00
£45.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFast 50 plus Phone Weekends More Info

Special offer: 12 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental

up to
50Mb
truly
unlimited
18
months
£399 £32.00
£40.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFast 50 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£402 £32.25

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone Weekends More Info

Special offer: 12 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental

up to
100Mb
unlimited 18
months
£459 £37.00
£45.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£462 £37.25

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Mix Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
50Mb
unlimited 18
months
£483 £39.00
£50.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 plus Phone Weekends More Info

Special offer: 12 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental

up to
200Mb
unlimited 18
months
£555 £45.00
£53.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
200Mb
unlimited 12
months
£558 £45.25

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Fun Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
100Mb
unlimited 18
months
£603 £49.00
£60.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 Gamer plus Phone Weekends More Info

Special offer: 12 months reduced price + The UK's fastest widely available upload speed + No traffic management + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental

up to
200Mb
truly
unlimited
18
months
£615 £50.00
£58.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 Gamer More Info

Special offer: No phone line necessary + The UK's fastest widely available upload speed + No traffic management + WiFi on the Tube

802.11ac Wireless Router

up to
200Mb
truly
unlimited
12
months
£618 £50.25

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
200Mb
unlimited 18
months
£675 £55.00
£76.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Movies Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
200Mb
unlimited 18
months
£675 £55.00
£80.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Sports Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
200Mb
unlimited 18
months
£915 £75.00
£106.50 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIP Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
200Mb
unlimited 18
months
£1035 £85.00
£120.00 after 12 months

£14.99 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-02-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Speed
    3.2 stars
  • Reliability
    3.2 stars
  • Customer Service
    3.2 stars

Based on 40128 customer ratings since 2016-02-21

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I found the staff do not care about the customers and feel that as they are hidden in a foreign call centre that they can lie to customers to fob us off! I regret joining them as the hassle and stress they caused me without a landline and mobile line for almost 3 weeks and not to forget they are charging me for services they were not able to provide as promised on time! My experience is too long to detail on here but I'm sure others people's experiences you will see by all the bad reviews will make you realise that the service from Virgin media is terrible.
  • Reliability
    2 stars
  • Customer Service
    3 stars
London Virgin Media  
Broadband off very frequently very disappointing considering what we are paying. Get your act together
  • Satisfaction
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Virgin Media  
I've been a customer of virgin for many years, I was told my broadband speed was 100mps and was paying accordingly, in reality it was less than 10mps and they either didn't want to do anything about it or didn't know what to do, not only that, it kept dropping out and I was without broadband 3 times last year with it taking their engineer on average 3 days to attend! I was also fed up with having to ring them to challenge their annual 12 - 15% price increases until last year when they tried to impose price rises 5 times, that's when I dumped them and went back to Sky, within a week, they offered me £480 off annual charges if I went back to them, too late Virgin, you had your chance and you blew it because of your poor service and greed!!
Northamptonshire Virgin Media  
Virgin Media used to provide an excellent service. But like many companies intent on rapid expansion, they have signed up too many customers with their aggressive marketing (sending up to 5 letters a year to people in my building) for the service to handle. I pay £36 per month for a 100Mbps service. Over the last few months I have been lucky to get 20Mbps - and in the evening peak times this reduces to 3Mbps. Upon phoning their (over loaded) customer service I was told they were doing work in the area and I could expect reduced service until April 2017 at least. They are very quick to advertise to people of their service, but not very forthcoming in informing people in advance of the work - I'm assuming from fear that they will loose customers. This smacks of dishonesty and hypocrisy. They offer a paltry month refund - £6 - which hardly makes up for paying for a premium service that is running at 3% of promised speed. Whilst they sort their service out, avoid.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Penge, London Virgin Media  
So sad such a larger company treat customers that have been with them for over 20 years as though they are STUPiD. So fed up I cannot phone them any more and be left listening to music which would never make my playlist of most dreadful songs EVER and then get through to very jdelightful people who never can help you.....I shall be leaving Virgin in March , just been looking at BTs packages and have decided I am NEVER going to be taken advantage by one of the worst companies that most definitely do not believe in Customer service.....ta ta and good riddance x
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    4 stars
London Virgin Media  
So sad such a larger company treat customers that have been with them for over 20 years as though they are STUPiD. So fed up I cannot phone them any more and be left listening to music which would never make my playlist of most dreadful songs EVER and then get through to very delightful people who never can help you.....I shall be leaving Virgin in March , just been looking at BTs packages and have decided I am NEVER going to be taken advantage by one of the worst companies that most definitely do not believe in Customer service.....ta ta and good riddance x
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    4 stars
London Virgin Media  
Apparently I am a reasonable bloke with no serious prejudices except Virgin Media as an ISP. They are(according to the legend on my screen)working on their site at all times, day and night so I have no internet connection.I try to engage in an online chat but their operatives are busy laughing at other frustrated subscribers.I do vehemently detest VM with a loathing that borders on the psychotic as my healthy scepticism has descended into extreme irrational paranoia.I cannot communicate effectively with those who show no basic human respect for subscribers who contribute their hard earned cash to a company totally lacking in ethics morals principles and scruples. There ! I do feel better for that but my high point will come when my contract expires and I rid myself of this heavy encumbrance.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Leeds Virgin Media  
It is only the lack of competition that allows this company to survive in broadband. 200MB service but can only get 2MB most of the day. Fix time is always tomorrrow but tomorrow never comes. VM response is that they will give a 12 pound per month refund on a service they charge 53 pounds for, the excuse being that the broadband element of the service is 12 pounds. Hmmm thats a very expensive phone line then. Con!!! Disgraceful way to cheat customers. If you have an alternative fibre broadband provider - choose it as there is no way they could be as bad as VM.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Edinburgh Virgin Media  
I Hate virgin media. Do not use under any circumstances. Terrible customer service, paying for 30mb/s a month for broadband and telephone. Been getting less than 1mb/s in the evening, and tonight it reached an all time low of 0.1 mb/s, 300 times less than what they promised; and the telephone lines been down for months as well. Tried to contact virgin, but everytime had to wait over 30 minutes, and then they hang you up. I AM PRETTY SURE ITS ILLEGAL TO FALSLY ADVERTISE YOUR PRODUCT. SOMEONE WITH RESOURCES NEED TO SUE THEM. When finally reached the support team by going into a virgin shop; they told me my internet was an area problem, which they say will take 6 month to fix. And they refuse to compensate. DO NOT USE. DO NOT USE.
London Virgin Media  
I have not yet come across a company that offers its customers such bad and inadequate customer service. A day prior to the installation date we were notified that the installation cannot take place due to permission needed from the council, this is unacceptable and has result in us having no internet and telephone line for 3 weeks. I would not recommend switching over to virgin, they are unhelpful, unreliable and a company that has no adequate processes in place to ensure they stick to their commitment dates. Singing up with them 3 weeks prior to the installation date, would have giving virgin enough time to stick by their commitment date, and gained the necessary permissions required.

  • Satisfaction
    1 star
  • Speed
    1 star
London Virgin Media  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Student Broadband Guide

Find the best student broadband deals for 2016

Posted on 2016-09-13 14:31 in Features Offers Origin BT Sky NOW TV Virgin Media

Good broadband is one of the essentials of student life. You need it for coursework and research; you need it for Game of Thrones and pulling an all-nighter on Call of Duty. But with so many broadband packages to choose from, how do you decide which to go with? What factors do you need to be aware of, and where can you find the best student broadband deals? Let's take a look.

When searching for broadband for your student accommodation you don't just need the best deal, you need the right deal. It's important to get the right length of contract - if you finish uni next June you don't want to still be paying for your broadband in August - and you also need to think about what speeds you need. A student house with two people will have vastly different internet requirements to a house with eight people.

Our newly updated Guide to Student Broadband can help you with this. It's got all the advice you need, and will also point you towards the best offers around.

Top student broadband offers 2016

Fortunately, many providers offer exclusive deals for students. They come with nine month contracts - to cover you during term time and no more - and include superfast fibre broadband options. Here's our pick of some of this year's best student offers.

  • Sky Broadband Unlimited for Students: a nine month contract with completely free standard broadband with free connection - you only pay line rental!
  • BT Unlimited Infinity for Students: nine month contracts on up to 52Mb and up to 76Mb fibre broadband, with free access to BT Sport and a £25 Costa gift card.
  • Virgin Media VIVD 200 for Students: for the largest or most demanding households you can get up to 200Mb fibre broadband (so long as you're in a coverage area). Cheaper 50 and 100Mb packages are also available.
  • Origin Broadband: Origin's basic broadband service isn't a student special, but it is one of the cheapest deals around. Get 12 months of internet access for free, paying only line rental.
  • NOW TV Fab Fibre with TV pass and Calls: NOW TV offers up to 38Mb fibre broadband with no contract - you can cancel at any time. You get a TV pass, too, with your choices being Entertainment, Sky Cinema or Sky Sports.

Check out our Guide to Student Broadband for the lowdown on all these deals and many more, plus answers to any other questions you might have. Keen video gamer? Want to watch Premier League football? Need mobile broadband on your laptop? That's all covered, too!

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through their fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from 152Mb to up to 200Mb rolled out across 2015.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 200Mb download speed, up to 12Mb upload speed
  • Up to 200Mb download speed, up to 20Mb upload speed

The first three of these packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend call package, the fourth can only be taken as part of the Gamer bundle. They also all have unlimited usage, which allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer a large range of TV packages. These range from the more basic Player Bundle with lower speeds and 70+ TV channels, up to the VIP Bundle with 245+ channels and Sky Sports and Cinema.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 200Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 200Mb with less than a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

If you are an avid gamer, then Virgin's dedicated Gamer package with a truly unlimited download allowance and faster upload speeds that gives you more prioritised bandwidth for playing, streaming and chatting with your team all at the same time will be well worth considering.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 200Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £17.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 200Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 152Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 200Mb service still only offers up to 12Mb uploads. While Virgin do offer up to 20Mb upload speeds, these are only available on the dedicated Gamer package, which may not be ideal for all users.

 

Broadband.co.uk