Virgin Media

Ultrafast fibre optic cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 152Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Ofcom's least complained about broadband and phone supplier
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media Big Bang
£25.00 for 12 months
£32.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • 130+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends
£24.50 for 12 months
£30.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 152Mb download speed!
  • Up to 12Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 50Mb Broadband plus Phone Weekends
£5.00 for 6 months
£17.50 thereafter

Line rental from £12.00

  • 6 months better than half price!
  • Up to 50Mb download speed
  • Up to 3Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 152Mb download speeds, double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up. No need for a MAC to join or leave
  • TV services provided by underground fibre optic cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Consistently ranked by Ofcom as having the lowest complaint levels of the 'big 5' broadband suppliers and currently joint highest for customer satisfaction
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 28 day money back guarantee for if you're not satisfied

 

Features at a glance

  • Up to 152Mb download speeds and up to 12Mb upload speeds

  • 9, 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs. Add fraud and identity protection for £2.50 a month

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2014-12-18

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

Virgin Media 50Mb Broadband plus Phone Weekends More Info

Special offer: 6 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£135

£5.00
£17.50 after 6 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband plus Phone Weekends More Info

Special offer: 4 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£204

£6.00
£22.50 after 4 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Easy More Info

Special offer: 12 months reduced price + Metro WiFi!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£242

£16.00
£22.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£294

£24.50
£30.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Bang More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£300

£25.00
£32.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband More Info

No phone line necessary! + Metro WiFi
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£392

£28.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband More Info

Special offer: Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£402

£33.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£468

£39.00
£49.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband More Info

Special offer: Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
152Mb
unlimited 12
months
£492

£41.00
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna Sports More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£708

£59.00
£75.00 after 12 months
Free installation online only

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna Movies and Sports with HD More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£876

£73.00
£89.00 after 12 months
Free installation online only

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Daddy More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£1020

£85.00
£99.00 after 12 months
Free installation online only

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-12-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Overall Customer Ratings

  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 51882 customer ratings since 2009-04-06

Add your own review of Virgin Media

Reviewer Location Reviewing Date Ratings
By far, indisputably, the least reliable and most frustrating broadband provider I have ever had, and I've had a few. Dropouts are a monthly occurrence and have lasted between 4 and 20 hours. Sometimes the phone line is disconnected without explanation. My average wait for customer services is 30 minutes. They offer nothing by way of improvement. Appalling. Cant wait to get away from this wretched wretched service.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Alex London Virgin Media 100Mb Broadband plus Phone Weekends 2014-10-06  
Having been with Virgin for 15 years I changed to Sky last year and for on other reason then I came out of the warranty for the set top box I changed to Virgin.

When ordering I said I would only swap if they cancelled the £49.99 charge to activate an additional TiVo box. They said they could not cancel the charge but could put a £49.99 credit on my account. I said that would be fine. I called up to confirm that the credit was due and they said it will go on on my first bill.

Surprise surprise no credit on my bill. I called Virgin and spoke to a manager who said that there were no notes saying an credit was due. Now outside cancellation period so unable to cancel.

Do NOT trust anything Virgin say. They will tell you anything to get the sale and then deny all of it.

As for the broadband. 152MB really!! The maximum I have managed is 40MB and does tend to drop out alot!

DO NOT USE!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Giles Barrett Gillingham Virgin Media Big Daddy 2014-10-06  
Since the time i was forcefully told to upgrade to fibire optics being loyal customer for last 10 years + I m having night mare i might have called the help desk i guess 10-20 times all the time it is standard type reboot your modem log on do these and do that. The issue of connection drop of never resolved all the time engineer comes either replace the router or tell me that there is card issue in the area it has been going for last 2 months with no end in sight. Also they give advt about Usain bolt etc they should focus of customer services not ripping off the money.
  • Satisfaction 2 Stars
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 1 Stars
shankar South Manchester Virgin Media 50Mb Broadband 2014-10-04  
Virgin are so terrible. so far we have been with them for about two months and have called to complain about the terrible service maybe 5/6 times but nothing has been done. If we are lucky we have a working Internet connection for a whole day but usually it drops out every few hours or runs at dial up speeds. I usually end up having to just use my mobile data which is way faster almost all of the time (not provided by virgin).
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
chris swansea Virgin Media 50Mb Broadband 2014-09-30  
Frustrated and angry that no one in virgin cares.they take your money after hard advertising, tie you into 18 month long contracts and dont deliver. Customer service is non existent because the poor lowly ipaid muppets on the end of the phoneline are not interested in what you have to say and the may never speak to you again. I have only been with virgin media since 6th september and to date have had no telephone service. Had tv and broadband working for a couple of weeks but tv kept buffering. Now have no services whatsoever from virgin. My package is big kahuna with movies sports and HD including phone. I have none of these services operational at this moment in time but still psying for them. virgin still want to take money from me. Rubbish, rubbish, rubbish. Dont even think about going near virgin because all these reviewsant be wrong. Im now waiting for an engineer to fix the problem but no assurances when. Its a joke but no one especially me finds it funny. If I went to the shop and bought something and it became faulty, I would take it back and get my money back. If you tell virgin you're cancelling direct debit, they say that they will come after you and ruin your credit rating. Isnt virgin wonderful?
shirley archibald walsall Virgin Media Big Kahuna Movies and Sports with HD 2014-09-29  
Frustrated and angry that no one in virgin cares.they take your money after hard advertising, tie you into 18 month long contracts and dont deliver. Customer service is non existent because the poor lowly paid muppets on the end of phoneline are not interested in what you have to say and the may never speak to you again. I have only been with virgin media since 6th september and to date have haf no telephone service. Had tv and broadband working for a fouple of weeks butbtv kept buffering. Now have no dervices whatsoever from virgin. My package is big kahuna with movies sports and HD including phone. I have none ofvthese eervices.operational but virgin still want to take money from me. Rubbish, rubbish, rubbish. Dont evenvthink about going near virgin because all these reviewd cant be wrong. Im now dtill waiting for an engineervto fix the problem but no assurances when. Its a joke but no one especially me findsit funny
  • Satisfaction 1 Stars
  • Speed 1 Stars
shirley archibald walsall Virgin Media Big Kahuna Movies and Sports with HD 2014-09-27  
Frustrated and angry that no one in virgin cares.they take your money after hard advertising, tie you into 18 month long contracts and dont deliver. Customer service is non existent because the poor lowly paid muppets on the end of phoneline are not interested in what you have to say and the may never speak to you again. I have only been with virgin media since 6th september and to date have haf no telephone service. Had tv and broadband working for a fouple of weeks butbtv kept buffering. Now have no dervices whatsoever from virgin. My package is big kahuna with movies sports and HD including phone. I have none ofvthese eervices.operational but virgin still
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
shirley archibald walsall Virgin Media Big Kahuna Movies and Sports with HD 2014-09-27  
Absolutely fine until the day you encounter a problem or attempt to cancel due to their price increases mid contract. Call centre staff lie with the aim of eking out a little bit more cash from you before you leave. Once in the "system" nothing is reversible and any complaints can only be dealt with in writing within 28 days (contrary to what their own complaints policy states and presumably so people tire of the stress of the issue and give up the money virgin demand just to get away from such a shoddy company). No matter how pleasant staff seem on the phone always assume their seemingly casual questions have an agenda, take names and record dates because no matter how normal a call seems in my experience they will be attempting to take more money out of your pocket.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
LKDS Notts Virgin Media 50Mb Broadband with Mobile SIM 2014-09-26  
Virgin Media are terrible, Sorry, but the author of this article must have been paid by them, or certainly did no research what so ever.
Stay well away.
Avoid like the plauge. Awful service, worse 'customer service'.
Very poor, been with them, since before they got their hands on the system. (Blueyonder/NTL etc).
Price going up and up, service quality going down and down.
Avoid, they try to con you into new contracts without clearly informing you.
I suggest that you look elsewhere, their system is way over subscribed, and they are not interested in long standing customers, they are only interested in signing up new customers.
I am supposed to be on 100mb, not even seen half of that in at least 6 months, and usually get less than a quarter of that, and sometimes only get around 2-5mb.
Branson can swivel, and take his p1$$ poor internet/tv company with him.
1 star is at least 1 star too many. I would give zero if that was possible.
Just canceled, and I would not recommend to anyone.
I would not deal with virgin media ever again.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Ryan Virgin Media 2014-09-25  
Always cuts out, We never get 60 mbps unless we call up virgin and they literally boost it up to 60 which proves that they are controlling our dl speed and are making it poor on purpose! The download speed is normally 5 or 10!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Oliver Surrey Virgin Media 50Mb Broadband 2014-09-25  

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National Average Speeds November 2014

Overall drop in average download speeds for November 2014, with speed increases for TalkTalk

Posted on 2014-12-01 19:54 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

November 2014 saw average download speeds recorded by users of our Broadband Speed Test drop 0.62Mb in comparison to the results from October, coming in at 22.23Mb. Average upload speeds remained stable at 3.94Mb.

Virgin Media's average download speeds have decreased by 2.65Mb over last month to 42.14Mb, with upload speeds dropping a little to 5.32Mb. BT Broadband remain in second place with download speeds averaging at 20.23Mb (a drop of 0.69Mb over last month) and upload speeds of 5.23Mb. Plusnet holds third place with a minor 0.23Mb decrease to 18.46b for average download speeds, but a 0.72Mb increase to 5.6Mb for average upload speeds. Sky came in fourth place with 12.5Mb download speeds, a small decrease in speed since last month. Meanwhile, TalkTalk remain in fifth place, but are the only ISP in the top five to see an increase in download speeds, going up by 1.38Mb to 12.24Mb with upload speeds remaining stable at 1.52Mb.

Read more Broadband Speed Test Results for November 2014

Comments

Fibre optic broadband

Ultrafast and hyperfast broadband availability expands

Posted on 2014-04-24 18:33 in Announcements News Hyperoptic Virgin Media

As the top broadband speeds increase, new marketing terms like ultrafast, hyperfast and gigabit broadband are becoming commonplace. We understand how confusing terms like this can be, especially when most broadband buzzwords all seem to be another way of saying 'very fast', so we've produced a new guide to ultrafast and hyperfast broadband that should help to answer all your questions.

More people than ever can enjoy ultrafast broadband speeds as Virgin Media's ultrafast 120Mb broadband increases in speed to up to 152Mb, double that of most fibre to the cabinet services. Virgin Media's mid-range formerly up to 60Mb service is now also increased to 100Mb, making it the most affordable ultrafast broadband on the market. Ultrafast deals start from £12.50 per month for the first 6 months.

Meanwhile hyperfast broadband provider Hyperoptic has started to install their gigabit fibre to the building services outside of London, with select apartment buildings now activated in Bristol, Cardiff and Reading. These join over 250 postcode areas already hooked up in London, with more added every day. Hyperoptic offer the UK's fastest broadband at up to 1Gb (or 1000Mb) making this a truly hyperfast service, what's more their connections are symmetric offering the same speed regardless of whether you're downloading or uploading. You can sign up for a gigabit service for only £25 per month for the first 6 months.

If you only need ultrafast speeds, Hyperoptic also offer 100Mb broadband with prices comparible to Virgin Media's, from only £12.50 for the first 6 months, however these offer an unprecidented 100Mb speed for uploading, while Virgin only offers 6Mb uploads for the same price. Fast upload speeds are extremely useful to content creators and for users of could services. There's a section of our guide dedicated to ultrafast and hyperfast upload speeds.

If you're not sure whether Virgin Media or Hyperoptic's services are available in your area, our broadband checker will tell you if either are serving your postcode and will allow you to compare their prices and features with other broadband suppliers.

All prices quoted are introductory offers that require montlhy line rental. Hyperoptic charge £12.50 for line rental and Virgin Media £15.99. All services mentioned are also available without any telephone line installed at your home. Hyperoptic charges £40 for setup, or more if your home doesn't have a faceplate preinstalled. Virgin Media is currently offering free installation as a limited offer.

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 120Mb to up to 152Mb rolling out across 2014.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 152Mb download speed, up to 12Mb upload speed

All of these packages have unlimited usage. This allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer the option to add digital TV and home phone deals to your package when you sign up.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 152Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 152Mb with only a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 152Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. You won’t need a MAC code (authorisation code) to do this, and Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current ISP 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £15.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines, 0870 numbers, and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 152Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 120Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Low complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband, phone and TV services. The Ofcom complaint figures for late 2013 show that Virgin Media has the lowest volume of complaints for broadband and phone of the 'big 5' broadband providers, and pay TV complaint levels that are well below industry average levels.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 152Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk