Virgin Media

Ultrafast fibre optic cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 152Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Ofcom's least complained about broadband and phone supplier
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media Big Bang
£19.99 for 12 months
£32.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • 130+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends
£20.00 for 12 months
£30.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 152Mb download speed!
  • Up to 12Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 50Mb Broadband plus Phone Weekends
£5.00 for 6 months
£17.50 thereafter

Line rental from £12.00

  • 6 months better than half price!
  • Up to 50Mb download speed
  • Up to 3Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 152Mb download speeds, double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up. No need for a MAC to join or leave
  • TV services provided by underground fibre optic cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Consistently ranked by Ofcom as having the lowest complaint levels of the 'big 5' broadband suppliers and currently joint highest for customer satisfaction
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 28 day money back guarantee for if you're not satisfied

 

Features at a glance

  • Up to 152Mb download speeds and up to 12Mb upload speeds

  • 9, 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs. Add fraud and identity protection for £2.50 a month

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2015-04-17

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media 50Mb Broadband plus Phone Weekends More Info

Special offer: 6 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£135 £5.00
£17.50 after 6 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 100Mb Broadband plus Phone Weekends More Info

Special offer: 4 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£204 £6.00
£22.50 after 4 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Easy More Info

Special offer: 12 months reduced price + Metro WiFi!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£206 £12.99
£22.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bang More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£240 £19.99
£32.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 152Mb Broadband plus Phone Weekends More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£240 £20.00
£30.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 50Mb Broadband More Info

No phone line necessary! + Metro WiFi
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£392 £28.50
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna More Info

Special offer: 12 months reduced price + Samsung Galaxy Tablet + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider
gift delivered once your broadband has been installed

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£396 £32.99
£49.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 100Mb Broadband More Info

Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£402 £33.50
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media 152Mb Broadband More Info

Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
152Mb
unlimited 12
months
£492 £41.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Sports More Info

Special offer: 12 months reduced price + Samsung Galaxy Tablet + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider
gift delivered once your broadband has been installed

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£708 £58.99
£75.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Movies and Sports with HD More Info

Special offer: 12 months reduced price + Samsung Galaxy Tablet + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider
gift delivered once your broadband has been installed

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£756 £62.99
£82.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Daddy More Info

Special offer: 12 months reduced price + Samsung Galaxy Tablet + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider
gift delivered once your broadband has been installed

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£960 £79.99
£99.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-04-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction 3.5 Stars
  • Speed 3.5 Stars
  • Reliability 3.5 Stars
  • Customer Service 3.5 Stars

Based on 9911 customer ratings since 2014-04-17

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Appalling service, I am not sure what is worse the customer service or the broadband! I have been a customer for many years but not through choice! Everytime you change anything on your service the automatically renew the contact for 12 or 18 months. The broadband decides to work when it wants to work and the speed is no where near the advertised speed. As for customer services, I don't see the point the do nothing, know nothing and help with...you guessed it nothing!!!!! You'd be better burning your money on the fire
  • Reliability 3 Stars
  • Customer Service 2 Stars
Barry Leeds Virgin Media 2015-04-17  
Poor customer service. Don't listen to the customer and treat them like idiots. Blame the lack of wifi speeds on
1. using an ipad
2. an iphone
3. central heating
4. air temperature
5. Size of house

Even when stood next the virgin router, I was getting 1mbps and paid for 100mbps. Always tested alright at virgins end, but nobody ever same out to investigate the fault!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Sam Wigan Virgin Media 2015-04-17  
If i could leave a minus star i would!! avoid this company like the plauge!! Firstly the technition come in to my home and installed my new services, while doing this he snapped my shelf of the wall and used black wires on a white wall he left the wires hanging down the wall did not even tack them to anything he also left the power box just hanging there. when i called to make a complaint the customer service team where shocking!! put me on hold twice and hung up both times (clearly did not want to deal with my complaint) finally got through to a manager which promised to sort this out and credit my bill for £64.00. Woke up 3 days later with a £225.00 bill and my services cut off. bare in my i actually only had the services up and running for 3 and a half weeks!!!! i am taking them to court to sue for damages!! DO NOT USE THIS COMPANY!! Go to sky!! they are much better! the technition that has now come and installed my new sky box was amazing!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
sarah bristol Virgin Media 2015-04-16  
Worst company ever! Avoid it! They are rude and a big rip off with bad service. You will never get satisfaction from customer service! They pretty much take what they want from your account and try to baffle you into believing they are justified when you know very well they are not! I will be leaving as soon as I find a decent provider
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Deb London Virgin Media 2015-04-16  
Absolutely sucks, EVERY TIME I am in a competitive game of counter strike, and I mean every single Time I will get Disconnected. I will play a couple of rounds and it will disconnect, my skype will drop and I have to reset the router. I lose conenction and I get banned. I am on the 100mb package, wired connection on powerline and the highest speeds I have had are 55mb its never gone up to 100. I understand that this could be because of powerline, but I definitely not happy.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Hassan Dudley Virgin Media 2015-04-14  
When it works, it's okay - but when something goes wrong, the customer service is extremely poor. Faulty email now for 11 days and no idea when or if they will fix it. It's frustrating and is damaging my business. There is no sign that Virgin care or that they are taking action to put it right. This isn't just me; there are many of us who have not been able to get at our email attachments since 3 April 2015. Cynical and uncaring behaviour, Virgin and Mr Branson.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
RosInAus Northampton Virgin Media 2015-04-13  
Virgin Media is not available in the Leicester city centre new building. Even when I tried to get a new mobile with a sim card there still was a big problem, because my new address doesn't exist in their data base. They don't care about to update it. Another internet providers like Plusnet or BT can connect me to the internet easily, so why Virgin can't do so?
  • Satisfaction 1 Stars
  • Speed 1 Stars
David Leicester Virgin Media 2015-04-11  
Good broadband, let down by appalling customer service. Expect billing mix ups, bill increases shortly after agreeing a bill amount, long waits over 30 minutes transfered between departments to talk to someone in a far away lanf who speaks in an accent that atleast I can't understand. Would be a good company if not for there shockingly poor customer service. I will avoid in future.
  • Satisfaction 2 Stars
  • Reliability 4 Stars
  • Customer Service 5 Stars
Peter Chorley Virgin Media 2015-04-10  
I have been with talk talk and bt internet before changing to Virgin as I like to get an idea of which is best for me. Virgin is by far the worst I've ever used. Essentially, I am wasting my money as the majority of the time I'm using my 3G in my own house to get internet. The service is down far too often, as I'm a student this is fairly critical. For example this morning I couldn't submit my essay as the service was down again, and had to save to a pen drive, drive to a friends and use their internet. Absolutely ridiculous. This happens all the time, and I've spoken to customer services on far too many occasions now. The calls cost a fortune, and the best outcome I've ever has was when I was offered one pound compensation. An absolute joke. I will be switching to someone else ASAP, I have never been offered an explanation why the service is apparently down so often in my area, and rarely do they care to help me or offer anything to assist me. Poor show Virgin, thoroughly disappointed considering it is the most expensive internet I've ever paid for.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Emily duffy Edinburgh Virgin Media 2015-04-09  
The speed is really good. But you can end up with 2-3 weeks of no broadband service and Virgin Media customer service won't help you (even if you managed to get hold of them)
  • Satisfaction 3 Stars
  • Reliability 5 Stars
  • Customer Service 2 Stars
Andy Basildon Virgin Media 2015-04-09  

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National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 120Mb to up to 152Mb rolling out across 2014.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 152Mb download speed, up to 12Mb upload speed

All of these packages have unlimited usage. This allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer the option to add digital TV and home phone deals to your package when you sign up.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 152Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 152Mb with only a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 152Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. You won’t need a MAC code (authorisation code) to do this, and Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current ISP 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £15.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines, 0870 numbers, and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 152Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 120Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Low complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband, phone and TV services. The Ofcom complaint figures for late 2013 show that Virgin Media has the lowest volume of complaints for broadband and phone of the 'big 5' broadband providers, and pay TV complaint levels that are well below industry average levels.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 152Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk