Virgin Media

Ultrafast fibre optic cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 200Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media Big Bang
£17.00 for 6 months
£34.00 thereafter

Line rental from £13.67

  • 6 months half price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • 130+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media VIVID 200 plus Phone Weekends
£21.00 for 6 months
£32.00 thereafter

Line rental from £13.67

  • 6 months reduced price
  • Up to 200Mb download speed!
  • Up to 12Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media VIVID 100 plus Phone Weekends
£13.00 for 6 months
£24.00 thereafter

Line rental from £13.67

  • 6 months reduced price
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 200Mb download speeds, more double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground fibre optic cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 14 day money back guarantee for if you're not satisfied

 

Features at a glance

  • Up to 200Mb download speeds and up to 12Mb upload speeds

  • 9, 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2016-02-01

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media SuperFibre 50 plus Phone Weekends More Info

Special offer: 6 months better than half price + WiFi on the Tube + free connection online!

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
50Mb
unlimited 18
months
£162 £8.00
£19.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone Weekends More Info

Special offer: 6 months reduced price + WiFi on the Tube + free connection online

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
100Mb
unlimited 18
months
£222 £13.00
£24.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Easy More Info

Special offer: 6 months better than half price + WiFi on the Tube!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
50Mb
unlimited 18
months
£254 £10.00
£24.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bang More Info

Special offer: 6 months half price + WiFi on the Tube + free connection online!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
100Mb
unlimited 18
months
£306 £17.00
£34.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 plus Phone Weekends More Info

Special offer: 6 months reduced price + WiFi on the Tube + free connection online

802.11ac Wireless RouterPhone CallingLine Rental (17.99 pounds)

up to
200Mb
unlimited 18
months
£318 £21.00
£32.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Fun More Info

Special offer: 6 months half price + WiFi on the Tube + free connection online!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
100Mb
unlimited 18
months
£360 £20.00
£40.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFibre 50 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£413 £30.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£473 £35.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna More Info

Special offer: 6 months half price + WiFi on the Tube + free connection online!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
200Mb
unlimited 18
months
£495 £27.50
£55.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Movies More Info

Special offer: 6 months half price + WiFi on the Tube + free connection online!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
200Mb
unlimited 18
months
£531 £29.50
£59.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 More Info

WiFi on the Tube
No phone line necessary!

802.11ac Wireless Router

up to
200Mb
unlimited 12
months
£569 £43.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Sports More Info

Special offer: 6 months half price + WiFi on the Tube + free connection online!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
200Mb
unlimited 18
months
£747 £41.50
£83.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Sports and Movies More Info

Special offer: 6 months half price + WiFi on the Tube + free connection online!
Uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.99 pounds)

up to
200Mb
unlimited 18
months
£810 £45.00
£90.00 after 6 months

Line rental from £13.67

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-02-01

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction 3.5 Stars
  • Speed 3.5 Stars
  • Reliability 3.5 Stars
  • Customer Service 3.5 Stars

Based on 25283 customer ratings since 2015-02-08

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I have been a Virgin customer for a long time and am fed up reading advertisements from Virgin telling me how fast my broadband is when it patently is not. The service offered by Virgin in SE3 is both unreliable and slow and all my conversations with Virgin end at the same place - they give me all kinds of flannel as to what it could be before they finally admit that the service in this area is overloaded and advise that I should try to change my broadband channel at busy times (it's like being a CB radio ham in the 1980's, good buddies!). I presently, and allegedly, have "up to 50mb of super fast broadband" - or if you ask them enough questions Virgin confirms that the 50mb is the maximum, they actually guarantee no minimum speed (if you are using a wifi connection).
It amazes me how broadband, a service that is essentially a utility now, can be so patently mis-sold, if a gas or electricity supplier provided a service as unreliable as Virgin they would go out of business.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
graeme gillis Blackheath Virgin Media 2016-01-30  
Horrendous. Booked installation. Never turned up. Called them and on the phone for 30 minutes to be told they cancelled the installation without telling us. Tried to say that we emailed them to cancel it, but then admitted that was not true. Told I would be put through to manager to rearrange installation and then left on hold for 30 minutes and nobody picked up. Simply want to cancel installation and never use them if this is how they treat customers.
Charlie London Virgin Media 2016-01-30  
Since joining Virgin Media for broadband I have experienced poor service. Took deal in Nov 2015 to have price increase a month later! Wouldn't mind if service was reliable and within agreed speeds! Look to get 5mbps most days during peak times (what ever that means). Virgin not bothered at all usual rubbish about over utilisation on my area, would be interested to find out just how much of virgins network is over utilised and how they get away with advertising speeds upto 200mbps when they can not consistently provide a stable speed of near 5mbps. Customer service, what customer service, they have no standards and follow no set procedures. Steer clear of this train reck of a company or you will regret it.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Stu Yorkshire Virgin Media 2016-01-30  
If you live in this area don't bother with Virgin network issues since November and always takes over a week to fix. Too many broken promises this time for repair the completion time has changed 5 times and has not worked for 10 days if it is finally fixed on the latest guess this will be 13 days. So if you are looking at email in this area buy stamps and send your mail it will at least get there and probably quicker
Al Hatfield Virgin Media 2016-01-29  
Having placed an order for 100Mbswith Virgin Media in November 2015, two attempts were made to install the service. But, on both occasions, the cable in the road had not been puti in! It seems Virgin's internal communications are non existent! As for customer service? No one has ever called me to apologise, and I am always required to call them!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Martin Birmingham Virgin Media 2016-01-29  
Very very disappointed. We had sales person visit our property on 15th January, to be installed today 29th January. Booked day off work. Received email 1 week ago with 7 day countdown until installation. Appointment was from 8-1pm, I rang the sales agent at 11pm who informed me they would be ontime, but can run upto 20 minutes late but that is unusual. I waited until 1pm then rang, spoke to agent who informed me that it was recognised on 23rd January that due to cable issue it would be another 4-6 weeks. We had no notification whatsoever. Extremely annoyed and very disappointed, due to lack of communication it was not a good start therefore cancelled the lot.
  • Satisfaction 1 Stars
  • Speed 1 Stars
Parkin leeds 11 Virgin Media 2016-01-29  
I recently joined virgin media and regret doing it orded it on line said everything was good and gave me a delivery date for my box that day came an no box so I rang up and they said they have my details but said I haven't pick a package I did I wanted the 200 mbps then they said to get it I have to pay £25.00 that was it so payed that then box came faulty had to wait a week for them to come out with a new one got online signed in to there site only to notice I only have the 50 mbps and that my bill was £50.25 they charged me £20.00 delivery fee for the box which was ment to be free so I rang back up and the customer service was bad when they don't know what to do they put the phone done 4 time its happened so rand back asked to speak to a manager and got it put down again I wouldn't recommend
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
mark liverpool Virgin Media 2016-01-28  
I've never had so many problems
I thought sky was unreliable but virgin are a disgrace
1. the Internet and tv drop out at any moment but when phoned I'm given a recorded message about updating services

2. The bill fluctuates but when I questioned it I was told by some stroppy little gimp it's because of the calls I make but keep in mind I don't make calls it's primarily for incoming apart from phoning virgin to question what they are doing.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Ian Yerbury Birmingham Virgin Media 2016-01-28  
Experienced three outages in December alone and that was when I was home to know. More last night and still nothing this morning. Definitely switching once decide to what. They cannot be relied on and can never even explain what the issue is.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
IK London Virgin Media 2016-01-26  
When I signed it was agreed no installation fee (and it is written on the contract) I get charged 2 months and an instalation fee on first bill, no help when it was set up and get a letter after 1 month saying the fees are going up by £3.50 per month. When I called they simply said I can leave don't worry about cancelation fee, really awful service and product having worked for virgin companies know this isn't the ethos of Virgin at all but stay clear of Virgin media!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Gavin kent Virgin Media 2016-01-26  

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 152Mb to up to 200Mb rolling out across 2015.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 200Mb download speed, up to 12Mb upload speed

All of these packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend call package. They also all have unlimited usage, which allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer a large range of TV packages. These range from the more basic Big Easy package with lower speeds and 60+ TV channels, up to the Big Kahuna packages with 230+ channels and the option of Sports and Movies bundled in on top.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 200Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 200Mb with less than a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 200Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £17.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 200Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 152Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 200Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk