Virgin Media

Ultrafast fibre optic cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 152Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Ofcom's least complained about broadband and phone supplier
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media Big Bang
£19.99 for 12 months
£32.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • 130+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends
£20.00 for 12 months
£30.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 152Mb download speed!
  • Up to 12Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 50Mb Broadband plus Phone Weekends
£5.00 for 6 months
£17.50 thereafter

Line rental from £12.00

  • 6 months better than half price!
  • Up to 50Mb download speed
  • Up to 3Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 152Mb download speeds, double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up. No need for a MAC to join or leave
  • TV services provided by underground fibre optic cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Consistently ranked by Ofcom as having the lowest complaint levels of the 'big 5' broadband suppliers and currently joint highest for customer satisfaction
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 28 day money back guarantee for if you're not satisfied

 

Features at a glance

  • Up to 152Mb download speeds and up to 12Mb upload speeds

  • 9, 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs. Add fraud and identity protection for £2.50 a month

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2015-05-20

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media 50Mb Broadband plus Phone Weekends More Info

Special offer: 6 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£135 £5.00
£17.50 after 6 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 100Mb Broadband plus Phone Weekends More Info

Special offer: 4 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£204 £6.00
£22.50 after 4 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Easy More Info

Special offer: 12 months reduced price + Metro WiFi!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£206 £12.99
£22.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bang More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£240 £19.99
£32.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 152Mb Broadband plus Phone Weekends More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£240 £20.00
£30.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 50Mb Broadband More Info

No phone line necessary! + Metro WiFi
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£392 £28.50
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£396 £32.99
£49.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media 100Mb Broadband More Info

Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£402 £33.50
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media 152Mb Broadband More Info

Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
152Mb
unlimited 12
months
£492 £41.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Sports More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£708 £58.99
£75.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Kahuna Movies and Sports with HD More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£756 £62.99
£82.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Daddy More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£960 £79.99
£99.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-05-20

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction 3.5 Stars
  • Speed 3.5 Stars
  • Reliability 3.5 Stars
  • Customer Service 3.5 Stars

Based on 10685 customer ratings since 2014-05-21

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Not reliable if you work from home and when it goes down, it's down for hours at a time - not great if you want to work from home. It is so bad now in terms of reliability that I am looking for alternatives as the speed is irrelevant if you aren't actually connected to the internet due to continual fault disruptions.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 5 Stars
  • Customer Service 1 Stars
Jim Linlithgow Virgin Media 2015-05-19  
WORST BROADBAND AND CUSTOMER SERVICE EVER. WE HAD NO INTERNET FOR 7 DAYS!!! 7 DAYS!!! The stupid customer services cannot fill in forms correctly and do not advise correctly and because of this my whole family have had to suffer. My dad deals with FOREX so every hour is crucial. He has lost thousands of pounds because of the lack of internet.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Charmaine Harrow Virgin Media 2015-05-17  
It seems as if they've lost my payment & they're asking me to pay for the bill again. I've sent a copy to 3 email addresses they've given me & I've had no phone for the last 5 days & may not be connected tomorrow. They can't be bothered to look for the payment, it's just easier for them to collect it from their customer for the second time. I'll tell you what's really unfair, when they disconnect you & you haven't even been sent a bill. This has happened to us 3 times. And this is really scary when you have elderly parents, that need to speak to a doctor. They say that you can call emergency numbers, but actually you can't call your doctor in an emergency. They've sent us reminder bills instead of the actual bill & within the first week. This I think has happened about 4 times. When we had internet, my speeds were soo slow. Extremely slow. I was hacked in to. I could not get rid of whoever was on the line & then I signed up with one of their services in order to have their specialists clean up my computer over the internet. And within five minutes of their help, my passwords were hacked easily & quickly. They are a money making machine. They have no respect even for the longest standing customers like myself. I've paid for a bill that they haven't received, I sent the receipt & they still can't be bothered to even make the effort to find it or even connect the telephone for me. And even if there is one or two people that you know may help turn back on the services for you, they make no effort at all or every possible excuse not to put you through to the correct person. Their customer services will only stress you out. BIG TIME! I really wish someone would close them down. They are beyond disgusting! For as long as I've been with them, they have never ever offered me something that may benefit me. The only time I was offered something was when I wanted to leave them. I've even told them this & I've given the opportunity to offer me something, but they'won't. Every one that joins Virgin now, seems to pay twice or even three times less than I do. And the way I feel I've been treated has been really bloody unfair. If you are planning to ever join Virgin, do yourselves the biggest favour. DON@T!!! You'll thank your lucky stars someday.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Roberta London Virgin Media 2015-05-15  
Like many I have been with VM for over 12 years and until recently I've had little cause to complain. The prices aren't especially cheap, being an existing customer and signing up for the fastest broadband. Even from day one of the upgrade there were problems and that should have alerted me that VM is not as reliable as they once were. To their credit they did compensate me for the issues I had, but had I know that these issues were to continue I would have signed up with another provider. The broadband is fast when you can get it, but often you don't get that speed. Worst still the network seems to be down quite often recently. In the last week it has been down twice in my area, including today from 1pm -9pm in the evening anticipated.Customer service was useless, essentially saying 'tough' in not so many words. They claim because it's 8hrs turn around to fix the problem it is acceptable, despite the fact it's been going on several times in a short time. ALso, I would advise people to call in to let them know when the broadband is down, as it is only logged on record when you call them. Otherwise they can't see that you have had a unreliable service. I was left quite angry by response I got, to the point where I'm thinking of paying the penalty just to terminate the contract. They are like the Tesco of broadband and they will learn the same way when people 'shop'elsewhere'.
Oh and the only reason I'm able to post this review today is by using my phone as a 'hotspot' to access the internet. Avoid
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 5 Stars
  • Customer Service 1 Stars
lee kent Virgin Media 2015-05-14  
It is great when it works. But if there is a fault Virgin Media is not helpful at all! You will be trying to get to the customers service in hours and they will be fixing their faults for weeks and months.
Here is what they posts to customers: "Virgin Media are unable to offer a fault free service".
  • Satisfaction 4 Stars
  • Speed 1 Stars
  • Reliability 5 Stars
  • Customer Service 3 Stars
Andy Essex Virgin Media 2015-05-13  
My internet is terrible. I live in a medium-sized house where the modem is at the front and I'm at the back, and I go through about 6 or 7 hours a day where my internet is so slow it's basically non-existent. When I called Virgin to tell them this, they said there was no obligation in their contract to provide *good* internet, only to provide basic coverage. Nothing I said could make them get their asses here and sort out our net. Bloody cheek!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
Kate Oxford Virgin Media 2015-05-13  
I've been a Virgin customer as a student for almost three years now. The first two years in my first student house the internet was generally ok, although you often had to wait for it to buffer a bit when streaming downstairs. I presume this was due to being generally further away from the router which was upstairs. However 4 of us could stream at once.

However it was at my new house that the real problems started. First a few weeks in and Virgin cut us off without warning. Then a week after getting the internet back (in January 2015) it suddenly became unreliable- I get disconnected quite frequently now meaning trying to watch a programme or look things up can be impossible at times. I've tried phoning and Virgin said they had fixed the problem but clearly haven't because its still happening. That said when it works up here it is pretty quick.
The internet downstairs, despite being nearer the router, is shockingly slow at all times so you can forget streaming there.

Funny thing is my Dad switched to Virgin recently and I don't have any problems at his.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 4 Stars
  • Customer Service 1 Stars
Jessica Norwich Virgin Media 2015-05-12  
I thought Talk talk was rubbish so decided to transfer to Virgin a month ago. Well well, believe it or not, Talk Talk service is 5 star compared to Virgin Media. No contract has been sent despite numerous promises, the package price keeps changing all the time, I think I have no other choice than to cancel my inexistant "contract" before they come to do the installation and get stuck with a company full of useless people. Very disapointing...
  • Satisfaction 1 Stars
  • Speed 1 Stars
annie surrey Virgin Media 2015-05-11  
All seemed fine until speed increased fom 50Mbs to 100Mbs. Now, everyday from approx 6PM speed drops from 90Mbs to 2-10Mbs. customer service just tells lies to keep you on books as long as possible.This service is not worth having if it dosen't work at the times you need it.WASTE OF TIME AND MONEY...AVOID..
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Colin Liverpool Virgin Media 2015-05-10  
Virgin broadband used to be good before they completely oversubscribed there service. There has been ongoing issues with Virgin in Bristol for years and it is still ongoing. Speeds are less than 1 mb/s when have paid for 30 mb/s. They have said it will be fixed by Oct 2014. It is now May 2015 and they are still saying it will be fixed and give out random dates only for it to be pushed forward when the stated fix date arrives.

If you want reliable broadband got elsewhere as Virgin have become a joke.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Damien Bristol Virgin Media 2015-05-09  

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National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 120Mb to up to 152Mb rolling out across 2014.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 152Mb download speed, up to 12Mb upload speed

All of these packages have unlimited usage. This allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer the option to add digital TV and home phone deals to your package when you sign up.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 152Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 152Mb with only a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 152Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. You won’t need a MAC code (authorisation code) to do this, and Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current ISP 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £15.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines, 0870 numbers, and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 152Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 120Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Low complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband, phone and TV services. The Ofcom complaint figures for late 2013 show that Virgin Media has the lowest volume of complaints for broadband and phone of the 'big 5' broadband providers, and pay TV complaint levels that are well below industry average levels.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 152Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk