Virgin Media

Ultrafast high speed cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 200Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media VIVID 100 plus Phone Weekends
£17.00 for 12 months
£26.00 thereafter

Line rental from £15.33

  • 12 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Mix Bundle
£18.00 for 12 months
£31.00 thereafter

Line rental from £15.33

  • 12 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • 150+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media VIVID 200 Gamer plus Phone Weekends
£30.00 for 12 months
£39.00 thereafter

Line rental from £15.33

  • 12 months reduced price!
  • Up to 200Mb download speed!
  • Up to 20Mb upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • The UK's fastest widely available upload speed
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 200Mb download speeds, more double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas

 

Features at a glance

  • Up to 200Mb download speeds and up to 20Mb upload speeds

  • 12 or 18 month contracts

  • Unlimited downloads, truly unlimited on some packages

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.4 stars
  satisfaction rating based on 39283 customer ratings since 2015-10-01. See more Virgin Media customer ratings and reviews.

Details last checked on 2016-09-28

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media SuperFibre 50 plus Phone Weekends More Info

Special offer: 12 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (19.00 pounds)

up to
50Mb
truly
unlimited
18
months
£159

£342.99 with
saver line rental
£12.00
£21.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Player Bundle More Info

Special offer: 12 months better than half price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
50Mb
unlimited 18
months
£159

£342.99 with
saver line rental
£12.00
£26.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone Weekends More Info

Special offer: 12 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (19.00 pounds)

up to
100Mb
unlimited 18
months
£219

£402.99 with
saver line rental
£17.00
£26.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Mix Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
100Mb
unlimited 18
months
£231

£414.99 with
saver line rental
£18.00
£31.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 plus Phone Weekends More Info

Special offer: 12 months reduced price + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (19.00 pounds)

up to
200Mb
unlimited 18
months
£315

£498.99 with
saver line rental
£25.00
£34.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Fun Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
100Mb
unlimited 18
months
£327

£510.99 with
saver line rental
£26.00
£41.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 Gamer plus Phone Weekends More Info

Special offer: 12 months reduced price + The UK's fastest widely available upload speed + No traffic management + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingLine Rental (19.00 pounds)

up to
200Mb
truly
unlimited
18
months
£375

£558.99 with
saver line rental
£30.00
£39.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFibre 50 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£402 £32.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media SuperFibre 50 for Students More Info

No phone line necessary

802.11ac Wireless Router

up to
50Mb
unlimited 9
months
£423 £34.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
200Mb
unlimited 18
months
£435

£618.99 with
saver line rental
£35.00
£57.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£462 £37.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 for Students More Info

No phone line necessary

802.11ac Wireless Router

up to
100Mb
unlimited 9
months
£483 £39.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Movies Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
200Mb
unlimited 18
months
£555

£738.99 with
saver line rental
£45.00
£77.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 More Info

No phone line necessary + WiFi on the Tube

802.11ac Wireless Router

up to
200Mb
unlimited 12
months
£558 £45.25
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 for Students More Info

No phone line necessary

802.11ac Wireless Router

up to
200Mb
unlimited 9
months
£579 £47.00
(no line rental required) Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 Gamer More Info

No phone line necessary + The UK's fastest widely available upload speed + No traffic management + WiFi on the Tube

802.11ac Wireless Router

up to
200Mb
truly
unlimited
12
months
£618 £50.25 Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Sports Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
200Mb
unlimited 18
months
£675

£858.99 with
saver line rental
£55.00
£87.50 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIP Bundle More Info

Special offer: 12 months reduced price + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (19.00 pounds)

up to
200Mb
unlimited 18
months
£832

£1,015.99 with
saver line rental
£68.50
£101.00 after 12 months

Line rental from £15.33

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-09-28

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Speed
    3.3 stars
  • Reliability
    3.3 stars
  • Customer Service
    3.4 stars

Based on 39283 customer ratings since 2015-10-01

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Advertised speed with fibre 100 Mb, promised speed 40-50 Mb, actual tested speed using this site - 12.18 Mb. Even Sky free standard cable broadband gave us 16 Mb and this is supposed to be superfast fibre. Poor service, pathetic broadband, keep away!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Warrington Virgin Media  
There is no exaggeration in me when i say that virgin media is utterly and completely rubbish i have never seen such a bad wifi connection or spoke to anyone who doesnt even help u with the problem

I have contacted virgin media over 50 times now yes 50 TIMES and everytime i either get cut off or get told some next random crap which doesnt make sense or sounds stupid

Its been months since my wifi hasnt been given signals and all ive been doig with my life is calling up this crap provider i dont know why in the first place i even joined this company its one of the worst i have ever been with

Utterly rubbish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
West bromwich Virgin Media  
We have been with Virgin Media for nearly 16 years, and the service was always good. TV and Broadband offerings are great, but the customer service and quality of the technical support is now terrible.

If anyone is thinking of switching to Virgin I would strongly suggest you don't.

Broadband service in the last year has been terrible, with lots of downtime (at one point for two weeks straight!) These were area problems I might add so nothing to do with our equipment. The technical support is terrible with these type of issues as they just play you the same recorded message with no ETA to fix.

But the final nail in the coffin was when we moved house, we set our move date a month in advance, and we were told the de-connect/re-connect was all set. I was dubious as the guy on the phone didn't seem to know what he was doing, and no surprise, we re-connected at the new house and nothing worked. We called on day 1, day 2 and by day 3 they said there was nothing they could do and needed to send an engineer out in 2 weeks time! Nothing sooner!!!!!

Day 4 everything started working, broadband up and TV working fine, so we left it a day and then called on day 5 to cancel the engineer.

Day 6 woke up, and broadband service down. We called them again (2 hour wait for 1st line support) and they didn't have a clue what I was talking about. Explained I need the engineer visit as it has stopped working again, and they said that was unavailable now and would be a further 2 weeks at least. They told us our internet and TV was up and working and we were wrong that it wasn't!!!

Day 7 our new neighbours knocked on the door and asked if we had Virgin Media because something funny had happened to theirs. It turns out their service had been cut off and they had been given our services, even their phone number had changed!

I called Virgin Media to explain their mistake in activating at the wrong address and they told me this was impossible and basically that I was stupid and/or lying.... At this point I told them to just cancel my contract of 16 years because I was so wound up, and to my surprise the guys response was "Okay thats done for you now, good luck with your new provider"... No apology, nothing!!

I'm sure there are no guesses what happened next, our neighbours phone line cut off as well as all of our services. Lets say they are not happy at all either, and currently waiting for an engineer to come and reconnect them! What a way to start a relationship with new neighbours!

Thanks Virgin Media, 16 years of loyalty repaid with unorganised services, under qualified technical staff, and frankly rude customer service.

Just waiting for my SKY Q install next Wednesday!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    2 stars
Farnham, Surrey Virgin Media  
Very poor quality broadband speed although they say it's up to 100mb. We don't get half of it even we can hardly browse. When called the customer service fault team for so many time to report fault, we had to wait for more than 1 hour but received the worst customer service. The people work there are not professional, trained or helpful to resolve problem. worst possible experience with virgin media. They are charging more than £50 each month claiming that they offer 100mb but in fact the speed is often not more than 10mb. No network signal upstairs and their router is poor quality too.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Luton Virgin Media  
(You could have killed my baby) we had virgin installed a few months ago and I thought nothing of the install until today, when I found out you had stapled the cable to the wall not cable clips like your suppose too, as staples can snag cable and as found out today come loose and my one year old tried to eat it, which we had to remove from his mouth, we have since removed most of the other clips including many other loose ones and replaced with cable clips, I phoned a manager shaking and very angry and along with reassuring me your going to do something about it you told me kids will be kids which was not a response I was expecting!!!, so my husband phoned again as I was now besides myself to be told the first person had done nothing then other than telling me the engineers would be spoken to thank God so this doesn't happen to some other poor family you told us the best you could offer us to help with the stress and upset we have been through is £6 off our bill every month is this how much putting a child's life at risk means to you, I will be taking this further!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Harlow Virgin Media  
The worst service I could ever imagine, 6 weeks to install phone line and tv but not internet, after saying all will be installed in 2 weeks, then we had to wait 2 more weeks for the Internet what it never arrive! We cancelled the tv and phone, never received the 25 pounds fee you said you will give us back for the 2 weeks trial period, calling Virgin Media to request this money back, contacted them a month ago, they suppose to send a check that never arrived, my phone calls are being always hanged up even before to speak with anyone... Just got a letter saying the complain will expire in a few days if I don't get back to them through the phone, what kind of joke is this? Friday 23th of September of 2016 I want to make clear this complain through the Virgin Media facebook account that I have no way to contact Virgin Media through the phone (only way you are giving me to make this complain effective (again)) and no one is helping us at the store that we got this service from.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Shepherds Bush London Virgin Media  
if you have received an email from v m that your monthly payment is going up (£3.49) look at the small print at the bottom you can cancel your contract in the next month with no cancelation charges. this I have done today.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
wiltshire Virgin Media  
If you are thinking of choosing Virgin for your internet I would read through the reviews below and avoid it at all costs as I am now looking to switch. As I am absolutely appalled by the service I have been receiving from Virgin, no internet since the 19th and looks like I will be without until at least the 26th September. I am on the phone constantly to them and all they do is ask me to go through certain checks and when they don’t work they say we have forwarded on your complaint to one of our engineers and you should be up and running within 24hrs, failing that we have booked an engineer to come out to see you on the 26th (1 week without internet). I phone up again the following day I receive the same message. My family and I are now having to pay extra to our mobile phone providers to get on the internet. I had also arranged to work from home on Wednesday and had to come into work.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Heathrow Virgin Media  
Have been with Virgin Media with 8 months now and the broadband has stopped working 3 times now, and every time we call they say someone will come after 1 week to look at it which is pointless. I have the 50mbp fibre optic broadband but at the moment it is nothing highest it goes to is 10. I am fed up with the broadband turning off and working slow this is really bad and annoying and Virgin media are not really helping to understand or do something quicker for us.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Tipton Virgin Media  
ABSOLUTELY AWFUL! Should never have left sky which was 100 times better. Catch up and recording options are rubbish and is impossible to watch something from last week. It Is also far too complicated and often stops working and won't let you watch anything on demand/catch up. Don't bother with virgin
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Brighton Virgin Media  

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Student Broadband Guide

Find the best student broadband deals for 2016

Posted on 2016-09-13 14:31 in Features Offers Origin BT Sky NOW TV Virgin Media

Good broadband is one of the essentials of student life. You need it for coursework and research; you need it for Game of Thrones and pulling an all-nighter on Call of Duty. But with so many broadband packages to choose from, how do you decide which to go with? What factors do you need to be aware of, and where can you find the best student broadband deals? Let's take a look.

When searching for broadband for your student accommodation you don't just need the best deal, you need the right deal. It's important to get the right length of contract - if you finish uni next June you don't want to still be paying for your broadband in August - and you also need to think about what speeds you need. A student house with two people will have vastly different internet requirements to a house with eight people.

Our newly updated Guide to Student Broadband can help you with this. It's got all the advice you need, and will also point you towards the best offers around.

Top student broadband offers 2016

Fortunately, many providers offer exclusive deals for students. They come with nine month contracts - to cover you during term time and no more - and include superfast fibre broadband options. Here's our pick of some of this year's best student offers.

  • Sky Broadband Unlimited for Students: a nine month contract with completely free standard broadband with free connection - you only pay line rental!
  • BT Unlimited Infinity for Students: nine month contracts on up to 52Mb and up to 76Mb fibre broadband, with free access to BT Sport and a £25 Costa gift card.
  • Virgin Media VIVD 200 for Students: for the largest or most demanding households you can get up to 200Mb fibre broadband (so long as you're in a coverage area). Cheaper 50 and 100Mb packages are also available.
  • Origin Broadband: Origin's basic broadband service isn't a student special, but it is one of the cheapest deals around. Get 12 months of internet access for free, paying only line rental.
  • NOW TV Fab Fibre with TV pass and Calls: NOW TV offers up to 38Mb fibre broadband with no contract - you can cancel at any time. You get a TV pass, too, with your choices being Entertainment, Sky Cinema or Sky Sports.

Check out our Guide to Student Broadband for the lowdown on all these deals and many more, plus answers to any other questions you might have. Keen video gamer? Want to watch Premier League football? Need mobile broadband on your laptop? That's all covered, too!

Comments

National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through their fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from 152Mb to up to 200Mb rolled out across 2015.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 200Mb download speed, up to 12Mb upload speed
  • Up to 200Mb download speed, up to 20Mb upload speed

The first three of these packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend call package, the fourth can only be taken as part of the Gamer bundle. They also all have unlimited usage, which allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer a large range of TV packages. These range from the more basic Player Bundle with lower speeds and 70+ TV channels, up to the VIP Bundle with 245+ channels and Sky Sports and Cinema.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 200Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 200Mb with less than a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

If you are an avid gamer, then Virgin's dedicated Gamer package with a truly unlimited download allowance and faster upload speeds that gives you more prioritised bandwidth for playing, streaming and chatting with your team all at the same time will be well worth considering.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 200Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £17.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 200Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 152Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 200Mb service still only offers up to 12Mb uploads. While Virgin do offer up to 20Mb upload speeds, these are only available on the dedicated Gamer package, which may not be ideal for all users.

 

Broadband.co.uk