Virgin Media

Ultrafast fibre optic cable broadband available to at least 65% of UK households

  • Fastest widely available broadband speed - up to 152Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Ofcom's least complained about broadband and phone supplier
  • Free Super Hub with advanced 802.11ac wireless technology with all deals
  • Free WiFi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media Big Bang
£20.00 for 12 months
£32.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 100Mb download speed!
  • Up to 6Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • 130+ TV channels
  • 500GB TiVo Box
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends
£24.50 for 12 months
£30.00 thereafter

Line rental from £12.00

  • 12 months reduced price!
  • Up to 152Mb download speed!
  • Up to 12Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media 50Mb Broadband plus Phone Weekends
£5.00 for 6 months
£17.50 thereafter

Line rental from £12.00

  • 6 months better than half price!
  • Up to 50Mb download speed
  • Up to 3Mb upload speed!
  • Unlimited monthly allowance
  • Metro WiFi
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 152Mb download speeds, double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest in our monthly speed test report
  • Super Hub router standard on all deals offers 802.11ac advanced wireless technology with faster speeds and longer range
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up. No need for a MAC to join or leave
  • TV services provided by underground fibre optic cables so not affected by storms or heavy usage of your broadband service
  • With Netflix on Tivo, Virgin Media has more TV Box Sets on demand on the latest shows than any other online subscription service
  • Consistently ranked by Ofcom as having the lowest complaint levels of the 'big 5' broadband suppliers and currently joint highest for customer satisfaction
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 28 day money back guarantee for if you're not satisfied

 

Features at a glance

  • Up to 152Mb download speeds and up to 12Mb upload speeds

  • 9, 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs. Add fraud and identity protection for £2.50 a month

  • Free advanced Super Hub 802.11ac wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Metro WiFi, free WiFi access on the London Underground

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2015-02-23

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

Virgin Media 50Mb Broadband plus Phone Weekends More Info

Special offer: 6 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£135

£5.00
£17.50 after 6 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband plus Phone Weekends More Info

Special offer: 4 months better than half price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£204

£6.00
£22.50 after 4 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Bang More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
100Mb
unlimited 18
months
£240

£20.00
£32.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Easy More Info

Special offer: 12 months reduced price + Metro WiFi!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
50Mb
unlimited 18
months
£242

£16.00
£22.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£294

£24.50
£30.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband More Info

No phone line necessary! + Metro WiFi
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
50Mb
unlimited 12
months
£392

£28.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£396

£33.00
£49.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband More Info

Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
100Mb
unlimited 12
months
£402

£33.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband More Info

Metro WiFi + free connection online
No phone line necessary!
Ofcom's least complained about broadband and phone provider

802.11ac Wireless Router

up to
152Mb
unlimited 12
months
£492

£41.00
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna Sports More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£708

£59.00
£75.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna Movies and Sports with HD More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£876

£73.00
£89.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Daddy More Info

Special offer: 12 months reduced price + Metro WiFi + free connection online!
Most reliable TV and broadband provider, uses underground fibre optic cables so isn't affected by storms, TiVo with Netflix offers more boxsets on demand than any other provider

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.99 pounds)

up to
152Mb
unlimited 18
months
£1020

£85.00
£99.00 after 12 months

Line rental from £12.00

Go to site

Or sign up by phone
0800 083 8870

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-02-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction 3.5 Stars
  • Speed 3.5 Stars
  • Reliability 3.5 Stars
  • Customer Service 3.5 Stars

Based on 8683 customer ratings since 2014-03-02

Show all time ratings

Add your own review of Virgin Media

Reviewer Location Reviewing Date Ratings
In September 2013 I signed the contract for 18 months. The first 6 months promotional offer was £14.99 and after promotional offer is £29.49. During this time they INCREASED PRICE and somehow service charge is £36.40 now!!! Very disappointed. They answer for this is always "investing".
  • Satisfaction 2 Stars
  • Speed 3 Stars
  • Reliability 3 Stars
  • Customer Service 4 Stars
Yuri Studley Warwickshire Virgin Media 2015-02-23  
Joined Virgin media when we moved into our property as our mother in law uses them. The first year was great overall, then we joined for another year and were very disappointed. The Internet is so slow and cuts out. After numerous calls about this they say it's fixes but the problem still arises. After being a valued customer for 2 years we have never had anything to say thanks. After this year end we won't be joining them for another year.
  • Satisfaction 3 Stars
  • Speed 4 Stars
Dhas Virgin Media 2015-02-23  
Primarily signed up with virgin for gaming (which against popular belief only requires a STABLE 4-5mb connection). Virgin is great at 2am when I register 34mb speeds, and a ping well below 20. My computer is new, and hard wired. But I don't really need useful internet at 2am, I expected and pay money to get useful internet during the day and evenings. After 6pm until midnight, most nights, I've observed my speeds dropping to 2-4mb. The ping results are even worse ranging from 150 to 999. This isn't a slight drop in service that's reasonably expected, this is a failure of service. I can't game at night. A 1000% drop in download speed is completely useless to me. When I ping test, I receive a level of service to various UK severs far slower than someone in New Zealand or California. I'd love to ask virgin, why is my internet in accessing a uk server slower than someone on the other side of the world? This quality of service is a complete joke. Virgin broadband, as well as useless to me at night, is not reliable or stable. How they can produce adverts implying they provide internet that is usable for a whole family? Including myself there are 2 people in the household I live. I only have one device that uses internet, my hardwired PC. How virgin have not been sued for misrepresenting claims of service I don't know. At best there claims are misleading, at worst they deliberately lie about what it is they offer. My 50mb connection is suitable for basic streaming nothing else. Even worse then my old gripes, is that now the level of service is noticeably getting even worse, over the past few months. it's gone from bad to a complete disgrace!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Adam Wirral Virgin Media 2015-02-22  
This connection is absolutely terrible, It isn't reliable for **** and the speed is so slow I feel like its my fault I signed a contract with them but when this contract run out I am definitely going to sky... I am speechless about this connection.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Asif Khan Bradford Virgin Media 2015-02-22  
Went to get virgin broadband at store leeds st.Jhons center , and paid £25 upfront (cash) which there not even supposed to take because its a direct debit payment. As time progressed I thought everything was fine and internet was working not as fast as we had pay for around 14mb highest. Lady named debbie from that branch took the money (cash) and left it on under her desk keyboard... My suspicions arrived when I received my first bill payment which showed that not only have I already paid £25 pounds in cash in store, they also charged me unknowingly took £25 pounds for setup via debit card too. Another few months later I walked into same store and a staff member allowed me to pay by direct debit broadband bill in store :/ I thought to my self for a moment hmmm are they allowed to take cash payments because looking around there was no cash tills. But still completed my payment and paid £85 (cash instore) ..... And was told she will update my payment through my virgin account. .... 7 days later my virgin broadband sent a letter to say that I still need to pay my bill and nothing has been updated into account as an payment,,,walked back into store sameday and all staff incudling manager denied to have taken any payment and upfront cost and said that we wasnt even a bloody customer there!!!! As annoyed as I was the lady debbie who I paid £25 pound to also denied taking (cash) ....I have clearly been scammed by the leeds st,johns virgin media store. And want to take future action. I am shocked how they lied onto my face when I paid the same (lady in cash) who started up my broadband account. (Shame on them for being such rubbish customer service providers and ripping off people on high street)
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 1 Stars
Padiyan Leeds Virgin Media 2015-02-21  
On my memory, this is the worst internet provider I have ever encountered with. The broadband speed is OK, but only in those lucky days, when there are no "area faults", which can happen EVERY single day. Those "area faults" will give you the opportunity to use your LAN only and you can forget that you are paying £32 for month, because you will get no adequate internet. If ever you are choosing broadband, do not choose Virgin Media with their low prices, as you will surely get shitty connection which will disappear every day around 7 in the evening. Moreover, customer care service is oftenly impolite and unprofessional, who cannot really help you with sorting out your problem. Not only you will spend a lot of time trying to break through to the operator who is absolutely useless, but you will spend your money and nerves. Better avoid Virgin Media.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Sergei Guildford Virgin Media 2015-02-19  
i have 20mb broadband connection which is OK when its working - often it is not although Virgins broadband status page rarely reflects this fact. Customer service is patchy some times good some times bad just depends on who you get responding I think. There sales staff on the other hand are snake oil salesmen in my experience. Often being misleading or out an out lieing about costs and particulars of offers etc.
  • Satisfaction 3 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 1 Stars
Martin Lord Enfield Virgin Media 2015-02-19  
Nowhere near advertised speeds.
Virgin are always quick to blame customer computers and wifi when it is in fact their substandard service.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
RCop Midlands Virgin Media 2015-02-19  
Been with virgin media for 4 years. I pay a lot for just phone and broadband. At the start of my time with virgin they said I can't have tv and they don't do fibre optic but should do in the future. It's been now and they still said the same thing. I looked at other providers for better deals and I wanted tv in the new package. I was going to move with talktalk because it's cheaper and then 2 days later... Virgin moved me to talktalk randomly. No deals or anything because I was technically a virgin customer still. I started experiencing this stupid home safe on every website I tried to get on. Customer service for virgin is ridiculous, 1) I kept telling them it's not my router as I can access the internet but they kept sayings it's the router, well duh I don't work there but it's not rocket science. 2) no-one speaks fluent English, I'm asian so don't say I'm racist. 3) they said I need to speak with talktalk, adds another £20 to my bill, thanks for that. 4) promises saying they'll note it down, but we all know what happens, it goes in the bin or doesn't get noted at all. I had enough so I moved to talktalk. I actually got a fluent English speaker and his name was Ben! Very helpful and I'm waiting for them to move me over. They can offer me tv also! For the same price as I am paying... Actually cheaper. Get off virgin, it's a scam provider and hopefully watchdogs will get them because they are ridiculous. One more note when I started they said they would send an engineer to do my phone line and they didn't. First 2 months I was paying for phone line rentals when my phone wasn't installed or connected and they said I've been calling off it? Lol, finally got an engineer round. Can't issue refunds? Lmao I left it as it is because too much hassle.
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Romer Uk Virgin Media 2015-02-18  
DO NOT SIGN UNLESS YOU KNOW THE PACKAGE THEY ARE SELLING IS ACTUALLY AVAILABLE
Had a cold call for Virgin Media installation - agreed and signed deal only for installation to be cancelled 2 days before fitting. Called customer services and had them hang up on me. Contacted CEO's office and had a call within hours to tell me that the service they are selling is not available and will not be available until "maybe" next year. The Virgin salesman had already taken all my details to cancel my Sky deal and now I could end up without any provider due to Virgin Media being so bad.
  • Satisfaction 1 Stars
  • Speed 1 Stars
John Hughes Motherwell Virgin Media 2015-02-18  

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National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from February, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 14.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with download speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

National Average Speeds January 2015

Average download speeds remain stable over January 2015, with decrease in speeds for Virgin Media

Posted on 2015-02-02 15:16 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

January 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.75Mb in comparison to the results from December, coming in at 21.91Mb. Average upload speeds remained stable at 4.09Mb.

Virgin Media's average download speeds have fallen by 1.95Mb over last month to 41.61Mb, with upload speeds remaining stable at 5.45Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 20.35Mb and 5.68Mb respectively. Plusnet are in third place, remaining stable after the significant drop in speeds last month at 14.58Mb for average download speeds and 4.41Mb for average upload speeds. TalkTalk remain in fourth place, with speeds increasing by 0.64Mb to 13.22Mb and upload speeds remaining stable at 1.88Mb. Finally, Sky are in fifth place with 12.03Mb download speeds, comparable to their speeds from last month.

Read more Broadband Speed Test Results for January 2015

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 120Mb to up to 152Mb rolling out across 2014.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 152Mb download speed, up to 12Mb upload speed

All of these packages have unlimited usage. This allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer the option to add digital TV and home phone deals to your package when you sign up.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 152Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 152Mb with only a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 152Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. You won’t need a MAC code (authorisation code) to do this, and Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current ISP 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £15.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines, 0870 numbers, and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 152Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 120Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • All deals get the premium router - Virgin Media is the only provider to currently offer their best router with the latest 802.11ac wireless on even their cheapest products.
  • Low complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband, phone and TV services. The Ofcom complaint figures for late 2013 show that Virgin Media has the lowest volume of complaints for broadband and phone of the 'big 5' broadband providers, and pay TV complaint levels that are well below industry average levels.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 152Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk