Virgin Media

Ultrafast fibre optic cable broadband available to 65% of UK households

  • Fastest widely available broadband speed - up to 152Mb ultrafast download speeds
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free WiFi on the London Underground
  • Many deals now half price for 6 months

0800 083 8870   Go to site

Virgin Media Big Bang
£15.00 for 6 months
£30.00 thereafter

Line rental from £10.67

  • 6 months half price!
  • Online only: £75 off your first bill!
  • Up to 100Mb download speeds
  • Unlimited usage
  • Free Super Hub
  • Free installation
  • 130+ TV channels
  • 500GB TiVo Box
  • 18 month contract

0800 083 8870   Buy now

Virgin Media 152Mb Broadband plus Phone Weekends
£20.00 for 6 months
£28.00 thereafter

Line rental from £10.67

  • £8 off a month for 6 months!
  • Online only: £50 off your first bill!
  • Free installation
  • Up to 152Mb download speeds
  • Unlimited usage
  • Inclusive weekend calls
  • Free Super Hub
  • Ultrafast speeds
  • 18 month contract

0800 083 8870   Buy now

Virgin Media 50Mb Broadband plus Phone Weekends
£7.75 for 12 months
£15.50 thereafter

Line rental from £10.67

  • Exclusive offer: 12 months half price!
  • Online only: £50 off your first bill!
  • Up to 50Mb download speeds
  • Unlimited usage
  • Inclusive weekend calls
  • Free installation
  • Free Super Hub
  • 18 month contract

0800 083 8870   Buy now

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, up to 152Mb download speeds, double that of BT FttC, which is currently at 76Mbps
  • Consistently the fastest in our monthly speed test report
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up. No need for a MAC to join or leave
  • Consistently ranked by Ofcom as having the lowest complaint levels of the 'big 5' broadband suppliers and currently joint highest for customer satisfaction

Possible downsides

  • Virgin’s traffic management policies may reduce your broadband speed at peak times, although this only affects peer to peer file sharing traffic and upload speeds for the top 5% of uploaders
  • Only available to around 65% of the UK, ruling out the vast majority of rural areas
  • Relatively slow upload speeds of up to 3Mb, up to 6Mb or up to 12Mb - could be a problem if you upload videos or use cloud backup services
  • 18 month contracts on most bundles - tied in for longer than many other ISPs. Be aware of the handy 28 day money back guarantee for if you're not satisfied

Features at a glance

  • Up to 152Mb download speeds and up to 12Mb upload speeds

  • 12 or 18 month contracts

  • Unlimited downloads

  • Free connection on some deals

  • 24 hour technical support by phone or online

  • 11 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 3 PCs. Add fraud and identity protection for £2.50 a month

  • Free N-rated wireless router with all deals

  • TV collections available using Virgin Media's cutting edge TiVo service

  • Phone bundles available

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

Details last checked on 2014-07-23

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

Virgin Media 50Mb Broadband plus Phone Weekends More Info

Exclusive offer: £50 off + 12 months half price + free installation!

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
50Mb
unlimited 18
months
£43

£7.75
£15.50 after 12 months
£50 off online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband plus Phone Weekends More Info

Special offer: £50 off + £8 off for the first 6 months + free installation!

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
100Mb
unlimited 18
months
£148

£12.50
£20.50 after 6 months
£50 off online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Easy More Info

Special offer: £50 off + 6 months half price + 500GB TiVo Box!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
50Mb
unlimited 18
months
£180

£10.00
£20.00 after 6 months
£50 off online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Bang More Info

Special offer: £75 off + 6 months half price + 500GB TiVo box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
100Mb
unlimited 18
months
£195

£15.00
£30.00 after 6 months
£75 off and free installation online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband & Phone for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
50Mb
unlimited 9
months
£236

£15.50

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband plus Phone Weekends More Info

Special offer: £50 off + £8 off a month for 6 months + free installation!

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£238

£20.00
£28.00 after 6 months
£50 off online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband & Phone for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
100Mb
unlimited 9
months
£296

£20.50

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna More Info

Special offer: £100 off + Reduced price for 6 months + 500GB TiVo box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£320

£25.00
£45.00 after 6 months
£100 off and free installation online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband, TV & Phone for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
50Mb
unlimited 9
months
£356

£25.50

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless Router

up to
50Mb
unlimited 9
months
£368

£26.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

up to
50Mb
unlimited 12
months
£368

£26.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband & Phone for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterPhone Call PlanLine Rental (15.99 pounds)

up to
152Mb
unlimited 9
months
£386

£28.00

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband, TV & Phone for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
100Mb
unlimited 9
months
£419

£30.75

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless Router

up to
100Mb
unlimited 9
months
£428

£31.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

up to
100Mb
unlimited 12
months
£428

£31.50
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 50Mb Broadband & TV for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterTelevision Service

up to
50Mb
unlimited 9
months
£488

£36.49
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband, TV & Phone for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
152Mb
unlimited 9
months
£509

£38.25

Line rental £15.99

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless Router

up to
152Mb
unlimited 9
months
£518

£39.00
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

up to
152Mb
unlimited 12
months
£518

£39.00
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna Movies More Info

Special offer: £100 off + Reduced price for 6 months + 500GB TiVo box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£521

£40.00
£63.50 after 6 months
£100 off and free installation online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 100Mb Broadband & TV for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterTelevision Service

up to
100Mb
unlimited 9
months
£551

£41.74
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Kahuna Sports More Info

Special offer: £100 off + Reduced price for 6 months + 500GB TiVo box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£596

£45.00
£71.00 after 6 months
£100 off and free installation online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

Virgin Media 152Mb Broadband & TV for Students More Info

Special 9 month contract for students, unlimited usage, no caps, no hidden fees

N-rated Wireless RouterTelevision Service

up to
152Mb
unlimited 9
months
£641

£49.24
(no line rental required)

Go to site

Or sign up by phone
0800 083 8870

Virgin Media Big Daddy More Info

Special offer: £100 off + Reduced price for 6 months + 1TB TiVo box + free installation!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.99 pounds)

up to
152Mb
unlimited 18
months
£830

£60.00
£95.00 after 6 months
£100 off online only

Line rental from £10.67

Go to site

Or sign up by phone
0800 083 8870

  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Details last checked on 2014-07-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Overall Customer Ratings

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 48330 customer ratings since 2009-04-06

Add your own review of Virgin Media

Reviewer Location Reviewing Date Ratings
Virgin Media is the only provider I am SCARED to call because I know they will be incompetent and upsetting most of the time.

Any conversation with them ends up being a fruitless call with an unprofessional representative. It has been a 3 year journey with Virgin. Firstly, they left me without a service for 3 months because they could not arrange a team of 2 people to come and reinstall the service at my new address that included TV, internet and phone! Throughout my 4 scheduled installations there was only 1 person coming instead of 2. I had to take 2 holidays at work to meet them and ended up with no service every time. I spent hours on the phone with them calling 0800 number from the mobile phone being transferred from one department to another for 3 months before it was sorted out.

I got so upset at some point I realised I have never been more upset with any service provider. After the incident was sorted out I had to chase them for 1 YEAR to compensate me for the reimbursement of 1 MONTH of service, not 3.

In the meantime I don't know how but I actually recommended their broadband to my friend which was offering 50 GBP reimbursement for the services for her and me. I has been 4 months they should have paid this money to us. I called them 5 months ago to ask what was happening and they confirmed that the reimbursement was due in 1 month. 4 months since then, I just asked my partner to call them and that was the first time I witnessed him, being always composed and polite, to use an F word on the phone. They have no comments with regards to the reimbursement to any of us...

Should I start the fight again and spend more on a rehabilitation SPA treatment afterwards or leave it and let them get away with this?
  • Reliability 2 Stars
  • Customer Service 2 Stars
Mariya Virgin Media Big Bang 2014-07-03  
Avoid Virgin Media at all cost! Absolutely rubbish quality of service, totally unreliable. I lose connection to internet dozens time a time. Several times a week there is no internet for no obvious reasons, I have to stop work and wait till I get it back (apparently no point in calling them - just a waste of money on telephone calls). Wireless router is rubbish: I can have internet only in one room where the router is located, if I move my laptop to another room there will be no internet. Very often my laptop can "see" all of my neighbours' wireless networks with good quality of signal but not my own!

My friend had to ask for a router replacement 3 times. Only the third one was able to provide a decent quality of signal. But what is the most shocking is that they PUT A DEFAULT ON HIS CREDIT FILE FOR ONE LATE PAYMENT! They have not sent him any default warning letters (as required by law). He missed a payment, paid full amount later but now has a default on his credit file - unable to get any credit, can't get a loan, can't get a mortgage. And will be unable to get any credit for the next 6 years before this default disappears from his credit file! Avoid unless you want to take a serious risk! One late payment and your credit history is ruined!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Anna Warwickshire Virgin Media 2014-06-29  
I'm really hacked off with Virgin media, I pay for the top broadband package 152Mbps as I occasionally work from home. i have NEVER EVER EVER got near to 152Mbs in fact the highest I have ever gotten is 50 Mbps download, in my opinion this is a massive fraud, so will I get rid of them, yes I will. Goodbye Virgin media for good.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 5 Stars
Not Happy Reading Virgin Media 152Mb Broadband 2014-06-28  
I took up Virgins premier collection offer last September and it's the worst thing I have ever done. The broadband took them two weeks to get right, the speed is definitely no better than I had with Sky despite their claims. I took up the whole offer and reasonably expected them to transfer all services or at least inform me if there were any problems involved. Neither of these things were done because three months later I found that I was still being charged for the television services by Sky! When I queried this I was treated with the off hand reply "It was down to you to do that" So far from saving money it has cost me considerably more. There are other issues too many to go into here but the customer service is apalling and they don't seem at all interested once they have you as a customer.
  • Customer Service 2 Stars
R Moore Rugby Virgin Media 2014-06-27  
I Have to say I think Virgins network and customer service is the worst i have come across in the industry.

customer service is just a joke!

  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Ian Winchmore Hill Virgin Media 100Mb Broadband 2014-06-26  
The service that i have received has been pathetic to the point where i am frustrated First I had to wait in and there was a no show after calling them we had an engineer out who came and said another engineer would need to come and replace the cable which is another wait in off half a day in total a day and a half.
After the first no show I was told that someone from customer service will call me the next day. Did I get one?.Ans NO!!!. A few weeks later I called them Told customer service would call me the next day between 9 and 12pm again no call. So here is a review af customer service don't expect any because i am still waiting for that call
bhavesh vyas leicester Virgin Media 2014-06-20  
Left BT 2 years ago as they still insist on extra £17 pm for a phone line PLUS £27 for broadband but Virgin charge £24,50 for 30meg broadband only, and I use VOIP for phone calls, speed usually around 33,5 megs, av phone bill £3-4 pm. Everything done when promised, everything reconnected within 24 hours of moving home, one streetbox problem in 2 years fixed within 24 hours, about to get free upgrade to 50megs, VERY happy with Virgin, could never go back to high price and extremely poor service I got from BT.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Arthur Yate Virgin Media 2014-06-20  
Virgin Media...DO NOT EVEN BOTHER CONSIDERING THEM.

I recently moved back to my mums for a short term whilst finding a new home, she uses virgin media, now I was with sky before I left my old home.

I try to play world of warcraft online, and more than likely it will die out, not to mention when one more person connects to it, it dies out.

On some days it connects well, others, not so well. But then when you ring up it takes forever to get through to the team, I have been on the phone for at least 15 minutes, although with sky you get through within 2 minutes. the womens voice is so irritating and drags out.

Just dont bother going with virgin at all, sky is the best connection iv ever had. IF I could use bad language, I would.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
Daniel Cadishead Manchester Virgin Media 2014-06-18  
I sign with virgin all included and the only option you have with them was take a 18 months contract, they accure me that If I was moving in a new house there were not problem to take my contract with me, apart sometime my TV or internet let me down, the service overall was not bad, but dealing with the customer service was the hardest thing I had to do, everytime you call them you speak with different people, sometimes based outside UK, the consultant did not find an aswer but looks like he was reading from a piece of paper, anyway finally came the time I have to move out and call them to take my contract with me, move 0.6 miles from my old address and surprise they did not cover the area of my new flat and the answer was "sorry you have to cancel the contract and pay allt eh extra months" shocking I ask how to complain and surprise surprise the only way to complain is to WRITE A LETTER to the Head Office, incredible, a company provide internet in your house and the only way to complain is to write a letter by hand, I start to laught because honesty there is nothing else to do, till they send me the letter in which they were seay "sorry to hear you leave us" NEVER NEVER AGAIN I HOPE I HAVE TO DEAL WITH A so unprofessional company where the customer service is the worst ever and they do not treat you as a person but as a mumber, I hope Virgin and Mr Branson learn to work honestly in the future and treat people bette that they do not. DO NOT TRUST THEM, do not go with them, now I have my sky and no problem at all.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
sam london Virgin Media 2014-06-16  
BE careful what you agree with virgin. I'm elderly and moving to sheltered housing so cancelling my telephone line and broadband. VIRGIN are charging me £64.20 disconnection charge,after I have paying them from when they first commenced trading. SO DISAPPOINTED ITS NOT THE COMPANY IT ONCE WAS.
Shirley Bedford Virgin Media 2014-06-12  

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Fibre optic broadband

Ultrafast and hyperfast broadband availability expands

Posted on 2014-04-24 18:33 in Announcements News Hyperoptic Virgin Media

As the top broadband speeds increase, new marketing terms like ultrafast, hyperfast and gigabit broadband are becoming commonplace. We understand how confusing terms like this can be, especially when most broadband buzzwords all seem to be another way of saying 'very fast', so we've produced a new guide to ultrafast and hyperfast broadband that should help to answer all your questions.

More people than ever can enjoy ultrafast broadband speeds as Virgin Media's ultrafast 120Mb broadband increases in speed to up to 152Mb, double that of most fibre to the cabinet services. Virgin Media's mid-range formerly up to 60Mb service is now also increased to 100Mb, making it the most affordable ultrafast broadband on the market. Ultrafast deals start from £12.50 per month for the first 6 months.

Meanwhile hyperfast broadband provider Hyperoptic has started to install their gigabit fibre to the building services outside of London, with select apartment buildings now activated in Bristol, Cardiff and Reading. These join over 250 postcode areas already hooked up in London, with more added every day. Hyperoptic offer the UK's fastest broadband at up to 1Gb (or 1000Mb) making this a truly hyperfast service, what's more their connections are symmetric offering the same speed regardless of whether you're downloading or uploading. You can sign up for a gigabit service for only £25 per month for the first 6 months.

If you only need ultrafast speeds, Hyperoptic also offer 100Mb broadband with prices comparible to Virgin Media's, from only £12.50 for the first 6 months, however these offer an unprecidented 100Mb speed for uploading, while Virgin only offers 6Mb uploads for the same price. Fast upload speeds are extremely useful to content creators and for users of could services. There's a section of our guide dedicated to ultrafast and hyperfast upload speeds.

If you're not sure whether Virgin Media or Hyperoptic's services are available in your area, our broadband checker will tell you if either are serving your postcode and will allow you to compare their prices and features with other broadband suppliers.

All prices quoted are introductory offers that require montlhy line rental. Hyperoptic charge £12.50 for line rental and Virgin Media £15.99. All services mentioned are also available without any telephone line installed at your home. Hyperoptic charges £40 for setup, or more if your home doesn't have a faceplate preinstalled. Virgin Media is currently offering free installation as a limited offer.

Comments

National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is available only through fibre optic cable, meaning it is only available in Virgin Media’s cable areas, which currently comprise about 65% of the UK, although Virgin Media are looking at expanding this area.

Ultrafast speeds (in excess of 100Mb) are available in all cable areas with the full upgrade from 120Mb to up to 152Mb rolling out across 2014.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 3 different broadband packages, each providing a different speed of broadband service:

  • Up to 50Mb download speed, up to 3Mb upload speed
  • Up to 100Mb download speed, up to 6Mb upload speed
  • Up to 152Mb download speed, up to 12Mb upload speed

All of these packages have unlimited usage. This allows you to download as much as you like without incurring extra charges or having your service suspended, although speed restrictions are applied to peer to peer file sharing and newgroups. As of March 2014, Virgin Media’s traffic management policy has been relaxed with no peak time slowdowns applied to download speed, however the heaviest 5% of uploaders may still find their upload speed capped at peak times.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Virgin Media also offer the option to add digital TV and home phone deals to your package when you sign up.

Which package should I choose?

All Virgin Media broadband packages are unlimited, and with speeds of over 24Mb qualify as 'superfast broadband' or, in the case of the 152Mb service, 'ultrafast broadband'. So when deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using the internet connection, and your budget - there is no need to pay more than necessary.

Virgin Media claims average download times of 11 seconds for an album and 5 minutes for a movie at 50Mb, which is fast enough for most people living in smaller households, and will allow you to stream live videos without significant problems. The speeds are faster at 100Mb with an average 5 second download for an album, and 2.4 minutes for a movie, and even faster at 152Mb with only a 4 second average download for an album and 1.45 minutes for a movie. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim their 50Mb package is ideal for small households, the 100Mb package is ideal for families, and the 152Mb package is the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Super Hub router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. You won’t need a MAC code (authorisation code) to do this, and Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you’re not switching phone services, you will need to give your current ISP 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Super Hub wireless router. Customers signing up to the 30Mb package get the original Super Hub router which is ‘future-proofed’ to handle broadband speeds of up to and over 120Mb, and is 5GHz compatible. Customers on the 60Mb and 100Mb packages will get the new Super Hub router which has better wireless coverage and better speed. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - Virgin Media Security, an anti-virus tool worth £39.95 a year, is included free for all Virgin Media broadband customers. This also enables Parental Control, and can be installed on up to 3 PCs. These security features are not available for iOS, which includes Apple Macs and iPads.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. You would need to pay line rental of £14.99 a month, but the phone inclusive packages are less per month than the broadband-only packages to make up for this. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines, 0870 numbers, and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a free 500GB TiVo box included in the package, which allows you to record programmes free of charge to watch later.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds of up to 152Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve up to 120Mb speeds.
  • Free technical support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Super Hub router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at 120 London Underground stations and counting, which is perfect for Londoners and those visiting London who wish to stay connected even while on the move.
  • Low complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband, phone and TV services. The Ofcom complaint figures for late 2013 show that Virgin Media has the lowest volume of complaints for broadband and phone of the 'big 5' broadband providers, and pay TV complaint levels that are well below industry average levels.
  • Joint highest customer satisfaction - According to Ofcom's reported customer satisfaction levels for fixed line broadband, Virgin Media had the joint highest customer satisfaction level of the 'big 5' broadband suppliers in 2013.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Traffic management policy - Virgin Media operate a traffic management policy in order to provide a consistent level of service to their customers at peak times. This means that peer to peer file sharing and newsgroup traffic is slowed down. It can also mean reductions in upload speed for the heaviest 5% of users during peak times. Download speeds are not affected by how much you use.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds of up to 20Mb while Virgin Media's up to 100Mb download service offers only up to 6Mb upload speeds and their most expensive 152Mb service still only offers up to 12Mb uploads.

 

Broadband.co.uk