EE Home Broadband Buyers Guide

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Truly unlimited usage available in most areas
  • Truly unlimited fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles
  • £50 early cancellation credit if you choose to leave your current provider early

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EE Standard Broadband
£23.50 for 18 months
£27.00 thereafter

£10.00 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • 10Mb average download speed
  • Free Bright Box wireless-n router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • 18 month contract
 

Buy now

EE Fibre Broadband
£29.50 for 18 months
£32.00 thereafter

No upfront cost

  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract
 

Buy now

EE Fibre Plus Broadband
£33.00 for 18 months
£34.00 thereafter

£10.00 upfront cost

  • 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • 18 month contract
 

Buy now

Details last checked on 2021-06-07

EE are now offering £50 early cancellation credit if you choose to leave your current provider early and switch to EE Broadband. Just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract.

Reasons to choose EE

  • Fibre packages available - speeds averaging 67Mb available in some areas
  • Ultrafast fibre rolling out in some areas - Fibre Max 2 has an average speed of 300Mb (but has very limited availability)
  • Fibre products come with the cutting edge Smart Hub router with the lastest 802.11ac wireless technology
  • Truly unlimited broadband - you don't have to worry about how much you download each month
  • Free mobile data - get 5GB or 20GB free mobile data when you take a SIM and broadband plan together, or if you're an existing mobile customer with a pay-monthly or SIM-only plan
  • £50 early cancellation buy out for switchers - offered if you're still within your contract and want to switch to EE

Possible downsides

  • No standalone broadband available - you cannot get EE broadband without taking line rental from them, too
  • Longer contracts - EE's shortest contracts are 18 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year
  • Older wireless tech on standard broadband - you get the old Bright Box 1 router, supporting 802.11n wireless tech, on standard broadband deals
  • Annual CPI plus 3.9% price rises - prices for broadband, line, call plans and call charges will increase with the Consumer Price Index plus 3.9% in June 2021, March 2022 and then annually each March onwards

 

Features at a glance

  • 10Mb average speed standard broadband, 36Mb average for Fibre and 67Mbps average speed for Superfast Fibre

  • 12 and 18 month contracts available

  • Truly unlimited downloads

  • Free activation and equipment, or £50 new line engineer charge if you require telephone line installation

  • 12 months free Norton Security Premium worth £79.99

  • Bright Box 802.11n router as standard or 802.11ac Smart Hub with fibre

  • Apple TV 4K packages available for EE mobile customers

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £50 early cancellation credit if you choose to leave your current provider early and incur exit charges when you switch to EE Broadband (must be claimed)

  • 5GB monthly data boost to your EE mobile plan

  • EE Broadband have published a Traffic Management Policy

3.2 stars
  satisfaction rating based on 1621 customer ratings since 2020-06-15. See more EE customer ratings and reviews.

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1621 customer ratings since 2020-06-15

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
They just like the limit your expectations until you feel this is all you deserve.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Nottingham EE  
Think we must have paid the few ‘customers’ who have provided a good review on here or they are written by their own staff or something. My experience as most others - dreadful. Switched from BT - No router turned up leaving me without any broadband for 2 weeks as they don’t have any way of sending the equipment faster than 2nd class Royal Mail - I am not joking - ee do not use any courier or even 1st class post - not even when they have royally screwed up your order - you have been warned - and if you complain the response is extremely nonchalant- oh well these things happen I think were the exact words and compensation is a £15 credit for the next bill of the service they have failed to provide. This is a true a true story I had to make special arrangements with my place of work to go into the offices which were closed increasing my risk of contracting covid because ee can’t pay for a courier
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Watford EE  
I've had a dreadful experience of upgrading through EE. First the installation refused to put the line where I wanted 'due to covid' but said if I complained EE would send him back out to move the line. EE wouldn't do this and instead sent an engineer out he said the line should be moved. EE rejected this request (from the engineer they sent out!). So I enquired about the cooling off period and was told they could not return me to my old service once connected with a new line. The only option would involve being without broadband for 2 weeks which would mean loss of work for. In short I've ended up with a slower connection, the TV doesn't work properly and I have had to fork out for Hardwear to try and rectify this. Don't upgrade through EE, just go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Cardiff EE  
Rubbish service.
EE has to provide a minimum of 3.4Mbps but sometimes, in the evenings, is less than 0.19Mbps (even 0.08 as well). They do not accept to brake the contract but want you to pay till the end of the contract. They know that speed is out of T&C's but they know as well that it will cost time and money to follow the legal procedure. (Crooks)
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Wroughton EE  
If you want a nervous breakdown, choose EE.
The promised service was so terrible it barely worked. So bad the mobile service, my bank was unable to send me texts. They put my number in the telephone directory, despite my ex directory request. They then refused to remove it. They took direct debits which were never set up. They offered me derisory compensation, including refund of the direct debit, which I reluctantly accepted. They then ignored my reply. Then, after emailing endlessly, they sent me an email saying it was time it was sorted out!!!! I agreed the terms again. They next day they withdrew the offer and told me to go to the ombudsman. They are a disgusting bunch, shameful and unprofessional. If you want misery, get EE because that is all you will get!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cambridge EE  
I arranged the service but it never worked properly from the start. I had 4 engineers visit but couldn't diagnose the problem. I made 3 or 4 calls per week to their customer services since Jan. I cancelled in April and they are billing me £546.58 cancellation charges for a service that didn't work and didnt meet the contractual standards. This is woeful
  • Satisfaction
    1 star
  • Customer Service
    2 stars
Kingston upon Thames EE  
Absolutely rubbish broadband service. Keeps getting disconnected. slow downloads. Getting connected on mobile devices is a recurrent nightmare. AVOID AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Dewsbury EE  
Useless broadband and when I decided to change the home broadband provider got extra charges.
Best way is to avoid EE.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Preston EE  
Worst internet ever, very slow keep disconnecting, completely rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Has got worse over last few years, aslso rang customer services twice and was left on hold both times
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portstewart EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Man relaxing with a laptop

How to find the best broadband for light use

Posted by Andy Betts on in FeaturesVodafoneHyperopticJohn LewisTalkTalkPlusnetEECommunity FibreNOW BroadbandOnestreamThree

You know how it goes. Whenever you start shopping for a new broadband deal, you find yourself being steered towards the faster, flashier and more expensive services.

The thing is, not everyone needs an upgrade. Some of us are happy with what we've already got, and some don't even need that.

If you don't have a house full of kids who are all online 24/7, or if you live on your own, or are part of the generation that's less computer-reliant, then you may be able to get away with a much more basic broadband service. It could even save you some money in the process.

Let's take a look at your options.

How light is light use?

First of all, you need to work out how much you actually use the internet, to make sure your usage is as low as you think it is.

If your usage is mostly things like web browsing, shopping and bill paying then that's definitely light use. TV streaming counts as well, so long as there's only one person in your house doing it at any given time, and that you don't want to watch in the highest quality on your massive 4K TV.

But there are lots of other things as well that you don't tend to think about: Windows updates on your laptop that happen in the background, downloading movies and TV shows to your Sky Q box, playing games, and sharing large files for work. And all those other little devices you've got connected to your Wi-Fi. Some of them won't be downloading much, but it all adds up.

Chances are that you do use more bandwidth than you realise, so do make sure that you buy a broadband service that's right for your needs.

Broadband for light use

The slowest broadband you can get is standard broadband. This is the old pre-fibre service that runs entirely on the copper phone network. It offers average speeds of around 11Mb, which is enough for general web use or for one person to watch Netflix in HD.

Standard broadband is old tech and is set to be phased out in a few years, but you can still get it right now. It doesn't offer huge savings - standard broadband will typically save you a couple of pounds a month, but over the course of a year they do amount to the cheapest deals you can get.

Take a look at NOW Broadband, Plusnet and John Lewis for the cheapest standard broadband packages, with prices under £20 a month.

If you don't want to go quite that slow, the most basic fibre deal you can get is from Onestream. Their 17Mb service is the cheapest widely available fibre broadband package.

Most suppliers' entry-level fibre offers more than double that speed, at around 36Mb. Almost every broadband company has a deal at this level, so there's bags of competition on price and service. TalkTalk, Vodafone and EE all have deals around the same price point for the same speed services.

36Mb is ideal for light use - it's affordable but not too restrictive. It can handle many people online at the same, with even two or three streaming movies simultaneously, so has plenty of headroom for when you have guests round.

You could also consider some specialist providers. Hyperoptic and Community Fibre have great value full fibre packages - at 30Mb and 50Mb respectively - but they're both available in only very limited areas. Or you could go for a mobile broadband deal, running on the 4G network (or 5G in some areas), such as the 18Mb plan from Three.

You don't always have to buy the best or fastest broadband deal around. Pick what you need, and if you only need something basic then you've got plenty of choices.

Ready to start shopping for a new broadband deal? Just enter your postcode into our postcode checker and you'll be able to see exactly what offers are available in your street right now.

Comments

Broadband without a phone line

How to get broadband without a phone line

Posted by Andy Betts on in FeaturesVirgin MediaDirect SaveBTGigaclearEE

How often do you make calls on your landline these days? Chances are, it's not often at all.

The number of landline calls has been slashed by well over a half over the last few years. Millions of us now only have landlines because we need them for our broadband. But that's about to change.

A new wave of standalone, broadband-only services are on their way, spearheaded by BT and EE. And it's not just a passing trend. Within five years this will be the norm.

So why is this happening now? Simple answer: the days of the landline are numbered. The UK's ageing phone network is set to be switched off in 2025, to be replaced by a combination of mobile and internet calls. The transition is already under way.

What's happened is that Openreach, the BT-owned company that runs the network, has effectively split the phone service out from the copper wire network that it works on. So where you'd normally automatically get a phone sevice whenever you signed up to a broadband package that uses the copper network (which is most of them), now you won't.

Most fibre services still need to use the copper lines, but increasingly you won't get a phone number or dial tone unless you really need one.

Broadband-only

This is leading to the launch of new broadband-only packages (the technical name for these is SOGEA broadband, but you don't need to worry about that). Our newly updated guide to Broadband Without a Phone Line has got all the details you need.

Leading the way in this new generation are BT and EE.

  • BT are offering their Fibre Essential, Fibre 1 and Fibre 2 deals as broadband-only packages, on two-year contracts and priced at the same rate as the equivalent with-landline deals.
  • EE offer as standard all their regular fibre packages as broadband-only on 18-month contracts. If you do want to keep your landline you have to add it during checkout, and also pay a little extra for a call package.

This is awesome news for those of us whose landlines attract cold callers and scammers and nothing else. But you do need to be slightly cautious before you sign up. When you take on broadband-only you will give up your phone line and lose your number. If you later have second thoughts, you'll be able to get a new line, but you won't get your number back.

If you're in any doubt, a simple compromise solution is to stick with what you've got for now and just unplug your phone. There's no real cost difference either way, at the moment.

These new services aren't your only options for landline-free internet. The biggest provider that can give you this is Virgin Media, who offer all their broadband deals with or without a phone connection. Either way, you don't need a BT line installed to get them.

There's also the small but growing band of full fibre providers, like Gigaclear and Direct Save. They have limited coverage, which is expanding all the time, and come with the added benefit of delivering the fastest broadband in the UK. You can get top speeds averaging around 900Mb - around 13 times faster than the most popular fibre deals.

If you're keen to switch to broadband-only, or want to find out what your options are, use our postcode checker to see the best broadband deals available in your area today.

Comments

EE Home Broadband Buyers Guide - Is EE right for you?

Can I get EE?

EE broadband uses the Openreach network so is available countrywide. You should be able to get it in all but the most remote areas.

Coverage extends to over 95% of UK homes, with the same service and price being available whether you're in a major city or a rural village (although speeds will, naturally, vary). Use our postcode checker to see if EE is available where you live.

EE are best known as a mobile network. You don't need to be an EE mobile customer to sign up to their broadband services, although you will get some added benefits on your phone plan if you are, such as a 5GB boost to your EE mobile data allowance. In addition, you can get good EE mobile broadband deals in our mobile broadband section.

EE was bought by BT in 2016. There are plans to merge the networks of the two companies over the next few years, starting in 2020.

What packages are available?

EE offer three core home broadband packages, with different speeds to suit your needs and budget.

  • Standard broadband - unlimited broadband with an average speed of 10Mb. It comes with the older Bright Box 1 router
  • Fibre broadband - the entry level fibre package offers unlimited usage and an average speed of 36Mb. It includes the cutting edge Smart Hub router, with fast 802.11ac performance
  • Fibre Plus broadband - the high-end fibre deal has unlimited downloads and an average speed of 67Mb. It also comes with the latest Smart Hub router

All three deals come on 18 month contracts, although a more expensive 12 month contract option is available for 10Mb average speed standard broadband. Line rental is included in the price - there's no option to buy without line rental - and there's no setup fee. If you're an EE mobile customer with a SIM-only or pay monthly deal you'll also get 5GB of free mobile data added to your plan each month.

You can add a call plan from around £5 per month for weekend calls. There is also the option to sign up for EE TV products. EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to watch on your smartphone or tablet.

Speeds are given as averages because they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. The average speed is in fact the median, achievable by at least 50% of EE users on the same product during peak time hours of 8pm to 10pm. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently unable to give fibre speed estimates for most postcode areas, but EE will give you an accurate estimate before you sign up).

On top of these three offers, EE have two extra plans that run on the new G.fast service for ultrafast broadband. These are Fibre Max 1, with an average speed of 145Mb, and Fibre Max 2, averaging 300Mb. Both come with a bonus 20GB per month data added to your mobile plan. However, the G.fast rollout is a long-term project and coverage in early 2019 is limited to just over a million homes. The plan is to cover 5.7 million homes by the end of 2020.

Which package should I choose?

All of EE’s home broadband packages are truly unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds averaging 10Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Smart Hub or Bright Box 1 wireless router - EE broadband customers receive a free wireless router to manage their internet at home. Fibre customers receive the latest Smart Hub with the fast wireless ‘AC’ technology that enables it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections. Standard Broadband customers get the older Bright Box 1 router. This supports the slower 'N' technology, although will still be fast enough to deliver your broadband service at top speed.
  • Nortion Security Premium - EE customers get one year’s free use of Norton Security Premium, worth £79.99, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE were the first provider to offer 4G superfast mobile broadband in the UK and are now following suit with the rollout of their 5G network. 4G can rival home broadband speeds in some areas, while 5G is putting ultrafast broadband through its paces. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free support by phone and online - EE offer free online support around the clock with their comprehensive guides and Ask the Community option. If you need telephone support, this is also available for free between 8am and 9pm Monday to Friday and 8am to 8pm on weekends.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide range of mobile options - As the UK's largest mobile network, EE bring a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk, Virgin Media and Vodafone of the big ISPs offer similar levels of mobile options with your home broadband.
  • Truly unlimited broadband in all areas - EE’s unlimited broadband is truly unlimited for customers, meaning you can download or upload as much as you want each month without being artificially slowed down.
  • Advanced technology wireless router for fibre - Fibre customers receive the cutting edge Smart Hub wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • £50 Early Cancellation Credit - If you're still within your contract for another supplier and want to switch to EE early, just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract, and they're provide you with £50 bill credit to cover some of that cost.
  • TV options - When you sign up you can also choose to take the EE TV service. The basic services consists of the freely avaiable Freeview channels with a set-top box that allows you to record shows and access on-demand and catch-up services. These come through a combination of your TV aerial and your broadband service. You can augment this with subscriptions to premium channels including Sky Sports.
  • Vastly improved complaint levels - Having been one of the most complained about broadband providers just a couple of years ago, Ofcom data for late-2019 shows that EE now receive the fewest number of complaints among all the big providers.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • 18 month contracts - EE’s contracts have a minimum of 18 months for fibre, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of shorter deals is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis. 12 month contracts for standard broadband are often significantly more expensive than their 18 month equivalent.
  • Older wireless tech on standard broadband - For a standard broadband product averaging 10Mb, you'll be provided with the older Bright Box 1 router, supporting 802.11n wireless technology. This tends to have poorer range that the 802.11ac tech used in the EE Smart Hub routers and tend to achieve slower connections further from the router.
  • Annual CPI increases apply - Prices for broadband, line, call plans and call charges will all increase in June 2021 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in April of that year plus 3.9%, and then will raise again on the same CPI plus 3.9% basis each March from 2022 onwards. Other prices, content and terms may also change during your contract.
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