EE Home Broadband Buyers Guide

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Truly unlimited usage available in most areas
  • Truly unlimited fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles
  • £50 early cancellation credit if you choose to leave your current provider early

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EE Standard Broadband
£21.50 for 18 months
£27.00 thereafter

£10.00 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • 10Mb average download speed
  • Free Bright Box wireless-n router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • 18 month contract
 

Buy now

EE Fibre Broadband
£295.00 for 18 months
£32.00 thereafter

No upfront cost

  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract
 

Buy now

EE Fibre Plus Broadband
£29.00 for 18 months
£34.00 thereafter

£10.00 upfront cost

  • 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • 18 month contract
 

Buy now

Details last checked on 2021-03-26

EE are now offering £50 early cancellation credit if you choose to leave your current provider early and switch to EE Broadband. Just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract.

Reasons to choose EE

  • Fibre packages available - speeds averaging 67Mb available in some areas
  • Ultrafast fibre rolling out in some areas - Fibre Max 2 has an average speed of 300Mb (but has very limited availability)
  • Fibre products come with the cutting edge Smart Hub router with the lastest 802.11ac wireless technology
  • Truly unlimited broadband - you don't have to worry about how much you download each month
  • Free mobile data - get 5GB or 20GB free mobile data when you take a SIM and broadband plan together, or if you're an existing mobile customer with a pay-monthly or SIM-only plan
  • £50 early cancellation buy out for switchers - offered if you're still within your contract and want to switch to EE

Possible downsides

  • No standalone broadband available - you cannot get EE broadband without taking line rental from them, too
  • Longer contracts - EE's shortest contracts are 18 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year
  • Older wireless tech on standard broadband - you get the old Bright Box 1 router, supporting 802.11n wireless tech, on standard broadband deals
  • Annual CPI plus 3.9% price rises - prices for broadband, line, call plans and call charges will increase with the Consumer Price Index plus 3.9% in June 2021, March 2022 and then annually each March onwards

 

Features at a glance

  • 10Mb average speed standard broadband, 36Mb average for Fibre and 67Mbps average speed for Superfast Fibre

  • 12 and 18 month contracts available

  • Truly unlimited downloads

  • Free activation and equipment, or £50 new line engineer charge if you require telephone line installation

  • 12 months free Norton Security Premium worth £79.99

  • Bright Box 802.11n router as standard or 802.11ac Smart Hub with fibre

  • Apple TV 4K packages available for EE mobile customers

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £50 early cancellation credit if you choose to leave your current provider early and incur exit charges when you switch to EE Broadband (must be claimed)

  • 5GB monthly data boost to your EE mobile plan

  • EE Broadband have published a Traffic Management Policy

3.2 stars
  satisfaction rating based on 1815 customer ratings since 2020-04-17. See more EE customer ratings and reviews.

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3.5 stars
  • Speed
    2.8 stars
  • Reliability
    2.9 stars

Based on 1815 customer ratings since 2020-04-17

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Useless broadband and when I decided to change the home broadband provider got extra charges.
Best way is to avoid EE.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Preston EE  
Worst internet ever, very slow keep disconnecting, completely rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Has got worse over last few years, aslso rang customer services twice and was left on hold both times
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portstewart EE  
Abolutely dire,cannot load facebook,all photos -eg newspapers are pixelled or blank. Takes about 7 minutes to get google homepage. Cancelled contract!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
PAISLEY EE  
Very unreliable broadband. Very slow and WiFi keeps dropping out. EE have told us that as far as they are concerned it is fine so it must be a fault our end. No further “help” given.

However, after 5 days without internet we tried BTFON pay as you go. Brilliant speed. No loss of WiFi signal, even in the attic. Therefore definitely not our end!

Goodbye EE. We are off to greener pastures with better WiFi. Such a shame because your mobile phone service is great.
  • Satisfaction
    3 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
London EE  
THINK CAREFULLY BEFORE YOU SIGN UP. Always had good service from EE on mobile phone so decided to go with them for broadband and landline. Complained about interference on landline and broadband interruptions several times a day and 10 days later after no contact I ring them again to be told that they have made an appointment for the next day - well no-one told me and the member of staff on that occasion was very pleasant and helpful and promised to ring back with confirmed new appointment. Later have a message from a different member of staff advising that the engineers had been unable to access the property due to snow and ice - a lie, the milkman, the postman and I, a mere woman driver, had been in and out several times. Engineer said he rang but line blocked to unknow numbers (true) but left no message. This member of staff then proceed to treat me in the most condescending manner telling me to alter the settings to make my phone more available and that I should call back in a few days to make a new appointment when the weather improves 'because you know my dear, they have large vans' She is obviously unaware that I drive a 7.5 ton lorry in good weather or bad. She was unaware of my conversation some two hours previously with a different member of staff. Whilst she was polite her lack of up to date knowledge and her condescending manner are unacceptable and the service the same. Time for a change.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Cardiff EE  
I recently switched my FTTC line from Plusnet (with the Plus addon) to EE. EE sent a new router so I decided to try it in place of my Asus AC68U router. The broadband speed improved immediately from about 19MBps to about 23Mbps. But the reliability has gone down. I have had several interruptions, and large downloads sometimes take forever or fail. The WiFi range of the EE router is also not as good as the AC68U.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    3 stars
Langport EE  
This internet is an absolute travesty. It is vile. Never, no matter how cheap the deal is, never side with EE. I'm am now stuck with what is the most awful internet I've ever had. Internet from 10 years ago would trump this broadband. Never go with EE.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Barnsley EE  
Overall Broadband speed is ok but I sometimes lose signal if I'm in the kitchen or bathroom. My biggest gripe however is the lies that they tell you. I was told that there wouldn't be a deposit as I'm already with EE which is why I chose them in the first place so imagine my shock when my first bill went out and it was £73! That was after having my broadband up and running after for only 3 days with the month before being without it working as the work hadnt been done on any of the days it was supposed to be done. I also set up for my bill to go out on the 8th of each month so I know I have the money to pay it which is why they set it up for the 5th instead
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    3 stars
South Wales EE  
I was moving from SE London to Aylesbury. It is a new built area so EE does not provide broadband in that area of Aylesbury as Openreach doesn't serve the property.
I could not find the property in Openreach's broadband availability checker hence, asked them to raise this with Openreach, they said they will
investigate internally, there was complete silence from them for the next few days. Every time I called them, they kept asking me for the new address I was moving to. I told them it should be
on your file because you are investigating this. They said it's not on their file, there is no mention of the address on the system and their notes but the back end team has it.
I could not understand how it was not on their file
when they were actually investigating this. I used to work for an ISP and I know how the system works,
finally I had to raise a complint with them and they agreed to raise with Openreach. In a couple of days they got back to me saying
they cannot supply broadband at the property. Had they raised this with Openreach on day one all this drama could have been avoided.
I am trying to highlight the fact their members of staff are lacking good customer service skills, also when a customer tells them they are moving to
a particular property the address should be entered on the system and the customer should not have to repeat the address like a broken tape recorder.
Very poor customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband without a phone line

How to get broadband without a phone line

Posted by Andy Betts on in FeaturesVirgin MediaDirect SaveBTGigaclearEE

How often do you make calls on your landline these days? Chances are, it's not often at all.

The number of landline calls has been slashed by well over a half over the last few years. Millions of us now only have landlines because we need them for our broadband. But that's about to change.

A new wave of standalone, broadband-only services are on their way, spearheaded by BT and EE. And it's not just a passing trend. Within five years this will be the norm.

So why is this happening now? Simple answer: the days of the landline are numbered. The UK's ageing phone network is set to be switched off in 2025, to be replaced by a combination of mobile and internet calls. The transition is already under way.

What's happened is that Openreach, the BT-owned company that runs the network, has effectively split the phone service out from the copper wire network that it works on. So where you'd normally automatically get a phone sevice whenever you signed up to a broadband package that uses the copper network (which is most of them), now you won't.

Most fibre services still need to use the copper lines, but increasingly you won't get a phone number or dial tone unless you really need one.

Broadband-only

This is leading to the launch of new broadband-only packages (the technical name for these is SOGEA broadband, but you don't need to worry about that). Our newly updated guide to Broadband Without a Phone Line has got all the details you need.

Leading the way in this new generation are BT and EE.

  • BT are offering their Fibre Essential, Fibre 1 and Fibre 2 deals as broadband-only packages, on two-year contracts and priced at the same rate as the equivalent with-landline deals.
  • EE offer as standard all their regular fibre packages as broadband-only on 18-month contracts. If you do want to keep your landline you have to add it during checkout, and also pay a little extra for a call package.

This is awesome news for those of us whose landlines attract cold callers and scammers and nothing else. But you do need to be slightly cautious before you sign up. When you take on broadband-only you will give up your phone line and lose your number. If you later have second thoughts, you'll be able to get a new line, but you won't get your number back.

If you're in any doubt, a simple compromise solution is to stick with what you've got for now and just unplug your phone. There's no real cost difference either way, at the moment.

These new services aren't your only options for landline-free internet. The biggest provider that can give you this is Virgin Media, who offer all their broadband deals with or without a phone connection. Either way, you don't need a BT line installed to get them.

There's also the small but growing band of full fibre providers, like Gigaclear and Direct Save. They have limited coverage, which is expanding all the time, and come with the added benefit of delivering the fastest broadband in the UK. You can get top speeds averaging around 900Mb - around 13 times faster than the most popular fibre deals.

If you're keen to switch to broadband-only, or want to find out what your options are, use our postcode checker to see the best broadband deals available in your area today.

Comments

BT Group logos

BT, EE, Plusnet and John Lewis announce mid-contract price hikes - what can you do?

Posted by Andy Betts on in NewsFeaturesEEBTJohn LewisPlusnet

Make sure you read the terms carefully when you take out a new broadband deal: there's a growing trend for some providers to sneak in new clauses promising significant mid-contract price rises.

The four BT Group brands - BT, EE, Plusnet and John Lewis - have now all announced new policies to allow bigger price hikes on their deals. They will see annual increases equal to the consumer price index (CPI) inflation rate - plus an extra 3.9% on top.

Previously, ISPs would typically peg their rises to the CPI, or in some cases promise none at all.

Plusnet, for example, have effectively replaced their heralded fixed price guarantee with the guarantee of at least one - and potentially two - price rises over the course of a broadband deal.

BT, meanwhile, no longer offer contracts shorter than the two-year maximum that Ofcom allows. That means you'll be paying at least 7.95% more at the end of your deal than you were at the start.

Here's what they've announced:

  • BT and EE are using the CPI published every January. The price rises go into effect from 31st March each year, and apply to customers who signed up after 1st September 2020.
  • For the 2021 increase, Plusnet and John Lewis are using the CPI published in April and applying the increase from 1st June. After that, they're using the CPI published every January, and adding the increase to bills from 1st March. It affects customers who signed up from 7th October.

If you're on an older deal and still within your initial contract period you won't be affected by these changes until the time comes for you to renew. If you're out of contract you will be affected, although you should never stay on an out-of-contract deal for long.

So how much more will you be paying? For reference, the CPI rate for December 2019 was 1.3%, so that's the rate by which your price would have gone up on most deals. Under the new policy, that increase would have been a hefty 5.2%.

The Bank of England's target for the CPI is even higher at 2%. Of course, with the uncertainty that comes from the UK being in the middle of the biggest economic slump in 300 years, it's hard to predict what that rate will be in future. Needless to say, negative inflation won't result in a discount as that 3.9% will stay in place regardless.

What can you do?

Ofcom rules state that you can quit your contract without penalty if your broadband provider introduces "unexpected" mid-contract increases. But by announcing these plans, and writing them into your contract, they won't be classed as unexpected, so there's no escape.

What you can do instead is ensure you factor in the changes in your monthly charges when you're comparing broadband deals. And also keep in mind the date you sign up. If you take out one of these deals in February or March you'll be hit by an immediate price hike.

This move makes genuine fixed price guarantees more valuable than ever, especially if you're signing up for longer than 12 months. TalkTalk, italk and SSE are among the suppliers still offering them, so if you want clarity over what your bills will look like over the next couple of years they're worth checking out.

If you're ready to find a better deal on your broadband, use our postcode checker to see what's available in your area.

 
 

Comments

EE Home Broadband Buyers Guide - Is EE right for you?

Can I get EE?

EE broadband uses the Openreach network so is available countrywide. You should be able to get it in all but the most remote areas.

Coverage extends to over 95% of UK homes, with the same service and price being available whether you're in a major city or a rural village (although speeds will, naturally, vary). Use our postcode checker to see if EE is available where you live.

EE are best known as a mobile network. You don't need to be an EE mobile customer to sign up to their broadband services, although you will get some added benefits on your phone plan if you are, such as a 5GB boost to your EE mobile data allowance. In addition, you can get good EE mobile broadband deals in our mobile broadband section.

EE was bought by BT in 2016. There are plans to merge the networks of the two companies over the next few years, starting in 2020.

What packages are available?

EE offer three core home broadband packages, with different speeds to suit your needs and budget.

  • Standard broadband - unlimited broadband with an average speed of 10Mb. It comes with the older Bright Box 1 router
  • Fibre broadband - the entry level fibre package offers unlimited usage and an average speed of 36Mb. It includes the cutting edge Smart Hub router, with fast 802.11ac performance
  • Fibre Plus broadband - the high-end fibre deal has unlimited downloads and an average speed of 67Mb. It also comes with the latest Smart Hub router

All three deals come on 18 month contracts, although a more expensive 12 month contract option is available for 10Mb average speed standard broadband. Line rental is included in the price - there's no option to buy without line rental - and there's no setup fee. If you're an EE mobile customer with a SIM-only or pay monthly deal you'll also get 5GB of free mobile data added to your plan each month.

You can add a call plan from around £5 per month for weekend calls. There is also the option to sign up for EE TV products. EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to watch on your smartphone or tablet.

Speeds are given as averages because they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. The average speed is in fact the median, achievable by at least 50% of EE users on the same product during peak time hours of 8pm to 10pm. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently unable to give fibre speed estimates for most postcode areas, but EE will give you an accurate estimate before you sign up).

On top of these three offers, EE have two extra plans that run on the new G.fast service for ultrafast broadband. These are Fibre Max 1, with an average speed of 145Mb, and Fibre Max 2, averaging 300Mb. Both come with a bonus 20GB per month data added to your mobile plan. However, the G.fast rollout is a long-term project and coverage in early 2019 is limited to just over a million homes. The plan is to cover 5.7 million homes by the end of 2020.

Which package should I choose?

All of EE’s home broadband packages are truly unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds averaging 10Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Smart Hub or Bright Box 1 wireless router - EE broadband customers receive a free wireless router to manage their internet at home. Fibre customers receive the latest Smart Hub with the fast wireless ‘AC’ technology that enables it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections. Standard Broadband customers get the older Bright Box 1 router. This supports the slower 'N' technology, although will still be fast enough to deliver your broadband service at top speed.
  • Nortion Security Premium - EE customers get one year’s free use of Norton Security Premium, worth £79.99, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE were the first provider to offer 4G superfast mobile broadband in the UK and are now following suit with the rollout of their 5G network. 4G can rival home broadband speeds in some areas, while 5G is putting ultrafast broadband through its paces. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free support by phone and online - EE offer free online support around the clock with their comprehensive guides and Ask the Community option. If you need telephone support, this is also available for free between 8am and 9pm Monday to Friday and 8am to 8pm on weekends.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide range of mobile options - As the UK's largest mobile network, EE bring a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk, Virgin Media and Vodafone of the big ISPs offer similar levels of mobile options with your home broadband.
  • Truly unlimited broadband in all areas - EE’s unlimited broadband is truly unlimited for customers, meaning you can download or upload as much as you want each month without being artificially slowed down.
  • Advanced technology wireless router for fibre - Fibre customers receive the cutting edge Smart Hub wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • £50 Early Cancellation Credit - If you're still within your contract for another supplier and want to switch to EE early, just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract, and they're provide you with £50 bill credit to cover some of that cost.
  • TV options - When you sign up you can also choose to take the EE TV service. The basic services consists of the freely avaiable Freeview channels with a set-top box that allows you to record shows and access on-demand and catch-up services. These come through a combination of your TV aerial and your broadband service. You can augment this with subscriptions to premium channels including Sky Sports.
  • Vastly improved complaint levels - Having been one of the most complained about broadband providers just a couple of years ago, Ofcom data for late-2019 shows that EE now receive the fewest number of complaints among all the big providers.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • 18 month contracts - EE’s contracts have a minimum of 18 months for fibre, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of shorter deals is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis. 12 month contracts for standard broadband are often significantly more expensive than their 18 month equivalent.
  • Older wireless tech on standard broadband - For a standard broadband product averaging 10Mb, you'll be provided with the older Bright Box 1 router, supporting 802.11n wireless technology. This tends to have poorer range that the 802.11ac tech used in the EE Smart Hub routers and tend to achieve slower connections further from the router.
  • Annual CPI increases apply - Prices for broadband, line, call plans and call charges will all increase in June 2021 by the Consumer Price Index (CPI) rate of inflation published by the Office for National Statistics in April of that year plus 3.9%, and then will raise again on the same CPI plus 3.9% basis each March from 2022 onwards. Other prices, content and terms may also change during your contract.
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