EE Home Broadband Buyers Guide

Unlimited home broadband products from EE with discounts to their mobile phone customers

  • Truly unlimited usage available in most areas
  • Truly unlimited fibre broadband services available
  • Competitive phone bundles, including inclusive calls to UK mobiles
  • £50 early cancellation credit if you choose to leave your current provider early

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EE Broadband with Line Rental
£20.00 for 18 months
£32.00 thereafter

£10.00 upfront cost

  • 18 months reduced price!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • 10Mb average download speed
  • Free Bright Box wireless-n router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • 18 month contract

Buy now

EE Fibre with Line Rental
£26.00 for 18 months
£37.00 thereafter

£15.00 upfront cost

  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • 18 month contract

Buy now

EE Fibre Plus with Line Rental
£30.00 for 18 months
£42.00 thereafter

No upfront cost

  • 18 months reduced price!
  • 67Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • 5GB data boost for existing EE pay monthly mobile plans!
  • Free Bright Box 2 wireless-ac router
  • Free 1 year Norton Security Premium worth £79.99
  • £50 early cancellation credit if you're still in contract with your current provider
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

EE are now offering £50 early cancellation credit if you choose to leave your current provider early and switch to EE Broadband. Just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract.

Reasons to choose EE

  • Fibre packages available - speeds averaging 67Mb available in some areas
  • Ultrafast fibre rolling out in some areas - Fibre Max 2 has an average speed of 300Mb (but has very limited availability)
  • Fibre products come with the cutting edge Smart Hub router with the lastest 802.11ac wireless technology
  • Truly unlimited broadband - you don't have to worry about how much you download each month
  • Free mobile data - get 5GB or 20GB free mobile data when you take a SIM and broadband plan together, or if you're an existing mobile customer with a pay-monthly or SIM-only plan
  • £50 early cancellation buy out for switchers - offered if you're still within your contract and want to switch to EE

Possible downsides

  • No standalone broadband available - you cannot get EE broadband without taking line rental from them, too
  • Longer contracts - EE's shortest contracts are 18 months, this may not suit your needs if you intend to move house or will only use the service at certain times of the year
  • Older wireless tech on standard broadband - you get the old Bright Box 1 router, supporting 802.11n wireless tech, on standard broadband deals

 

Features at a glance

  • 10Mb average speed standard broadband, 36Mb average for Fibre and 67Mbps average speed for Superfast Fibre

  • 12 and 18 month contracts available

  • Truly unlimited downloads

  • Free activation and equipment, or £50 new line engineer charge if you require telephone line installation

  • 12 months free Norton Security Premium worth £79.99

  • Bright Box 802.11n router as standard or 802.11ac Smart Hub with fibre

  • Apple TV 4K packages available for EE mobile customers

  • Competitive range of phone packages including inclusive mobile calling on some bundles

  • £50 early cancellation credit if you choose to leave your current provider early and incur exit charges when you switch to EE Broadband (must be claimed)

  • 5GB monthly data boost to your EE mobile plan

  • EE Broadband have published a Traffic Management Policy

3.3 stars
  satisfaction rating based on 2273 customer ratings since 2018-10-22. See more EE customer ratings and reviews.

This page relates to EE home broadband, EE mobile broadband packages are listed separately

Details last checked on 2019-10-10

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
EE Broadband with Line Rental More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime calls from only £5 per month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
18
months
£250 £20.00
£32.00 after 18 months

£10.00 upfront cost

Go to site
EE Fibre with Line Rental More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£327 £26.00
£37.00 after 18 months

£15.00 upfront cost

Go to site
EE Fibre Plus with Line Rental More Info

Special offer: 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£360 £30.00
£42.00 after 18 months

Go to site
EE Broadband with Apple TV 4K and Line Rental More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime calls from only £5 per month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
10Mb
truly
unlimited
18
months
£430 £35.00
£42.00 after 18 months

£10.00 upfront cost

Go to site
EE Fibre with Apple TV 4K and Line Rental More Info

Special offer: 18 months reduced price + 5GB mobile data boost!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£507 £41.00
£47.00 after 18 months

£15.00 upfront cost

Go to site
EE Fibre Plus with Apple TV 4K and Line Rental More Info

Special offer: 18 months reduced price + 5GB mobile data boost + no activation fee!
Add Anytime calls from only £5 per month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
67Mb
truly
unlimited
18
months
£540 £45.00
£52.00 after 18 months

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-10-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for EE.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Customer Service
    3.6 stars
  • Speed
    2.9 stars
  • Reliability
    3.2 stars

Based on 2273 customer ratings since 2018-10-22

Show all time ratings

Add your own review of EE

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Unfortunately so far not good. Only decent speed is when connected directly to the router, no connection upstairs, not sure what to do now, stuck with them for another 16 months
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
witney EE  
Can’t fault EE. Extremely helpful and honest staff. It does exactly what I asked for. Tv and WiFi and mobile. Fantastic price
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Ingleby Barwick EE  
Compared to BT, I am so glad I switched. When my BT renewal came up, BT was so unhelpful, would not move on price and would only offer 18 months rather than a 1 year contract I was on. I asked the BT adviser what the early termination would be and she said it was another department and could not say, and would only know how much if and when I ended the contract. This was just stupid, she could not tell me the T&Cs she is asking me to sign... terrible. Most ask for about 40-50% of the full contract, so no wonder they are all pushing people to longer term contracts.
Decided I needed to change even though it is a monopoly all back by BT OpenReach's infrastructure , and BT own several of the other providers anyhow.
Called EE and they have been nothing but helpful and honest. Said they have been improving their call centres to keep & win customers, since you need to differentiate when the product is the same, and it shows. The speed is a bit lower (55Mb) than my BT connection (70Mb) but had a long chat with them and believe it will be resolved once line settles down (been just 2 days). The other provided will need to up their game and focus on customer service, EE's is very good so far and not dodge my many questions.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
London EE  
always cuts out for long periods and takes ages to do anything, just did speed test and got 0.26mb/s download and 0.11mb/s upload speeds all for over 30 pound a month ...complete rip
  • Customer Service
    3 stars
Northampton EE  
I have a really bad experience with EE broadband. I am 6 months contract already and I still need to call every single day to the EE call centre for their make my broadband work. My broadband does not work in the mornings and evenings. I do not recommend to anyone.
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
London EE  
Worst broadband i have ever experienced. Being I loyal EE mobile user, I decided to try their broadband.Apart from getting 5Gb data boost, theres nothing positive to it.It keeps disconnecting and the speed is terrible at night time.If you are thinking of getting their broadband, please don't. you will regret the decision.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    1 star
Bolton EE  
Speed is terrible atm, very hit and miss and constant dragging, freezing and crashing from eight o' clock at night onwards, after a smooth period of no problems for over a year. It costs a small fortune as well. I'd leave but have read so many horror stories about how complicated switching is and how mafia-esque phone companies can get about it. I haven't used EE customer services so cannot comment on that (I just put 3/5 because it's midway/neutral) but the service overall is unreliable and frustrating.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
Halifax EE  
Worse every home broadband. If your thinking of getting DONT. It constantly goes off .not reliable
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Yorkshire EE  
Overall EE is a company that usually lets you down when you need customer service whether it is about intermittent broadband service or equipment (e.g. cable) that they are meant to deliver but doesn't arrive or even looking into a bill query.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Oxford EE  
Absolutely no problem with EE Broadband - paid for speed up-to 17mb, actual speed is over 21!
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Glasgow EE  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Football on TV

The cheapest way to watch Premier League football this season

Posted on 2019-08-08 17:18 in Features EE Virgin Media BT Sky TalkTalk NOW Broadband

The Premier League is back, and there are more ways than ever to catch the action. Pick the wrong ones, though, and you could end up paying the best part of a grand for the privilege. Shop around, and there are savings to be had.

Let's look at the cheapest ways to watch the new Premier League season.

Sky Sports

Sky Sports is the self-styled home of football, and Sky have the rights to by far the most games. They'll show 128 in the 2019/20 season, across Friday nights, Saturday evenings, Saturday nights, Sunday afternoons and Monday nights. They get the first pick from all the games from each round, so this is where you'll catch the big derbies and the title deciders.

But Sky Sports isn't cheap. Although it actually only costs £18 a month, you can't get it from Sky TV as a standalone service. You need to take Sky Entertainment, too, which bumps up the price to over £40. Plus you need a dish, and a Sky Q box (with optional UHD viewing), and have to pay any installation and setup fees. And it all comes with an 18-month contract.

If you want the best service and are happy to make the commitment, your best bet for a good deal might to get Sky Sports and the rest along with Sky Broadband as part of a bundle. Check out the latest Sky TV with Broadband deals.

The same goes for Virgin Media customers, you can't just sign up for Sky Sports Premier League, it has to be taken as part of an expensive bundle along with all the other Sports channels and a variety of other premium Entertainment channels. However, if you're already with Virgin Media, this could still make sense for you. Check out the latest Virgin Media Sports offers.

NOW TV - the cheapest way to get Sky Sports

The cheapest way to get Sky Sports on your TV and tablet is through NOW TV's Sky Sports Football Season Ticket. Right now, they've got a 10 month season ticket available for just £199, offer ends on the 26th of August.

Alternatively, if you just want to watch on your phone, you can get the Sky Sports Mobile Month Pass for only £5.99 per month - you're limited to only one smartphone viewing at a time, but that's otherwise an unbeatably cheap way to access Sky Sports Premier League, and 4 other Sky Sports channels!

You can also get a cheap deal on the full Sky Sports Pass when you take it as part of a great value bundle with NOW Broadband. Just choose your preferred broadband plan and you can add the full Sky Sports package for only £20 a month for a year. That's 40% less than the full price. Even better, there's no contract on the TV side of the deal, so you can cancel whenever you want.

The NOW Broadband plans are very competitvely priced, ranking among the cheapest in the UK. They start at just £18 a month for the Brilliant Broadband service, with average speeds of 11Mb. Or if you'd prefer fibre you can get it for £25 or £30 depending on what speed you need. They're all on 12 month contracts as standard, or you can switch to a rolling contract by paying extra £60 upfront. Choose your NOW Broadband and Sky Sports Pass deal here.

If you don't fancy a broadband bundle and don't want to pay for a season ticket pass, you can take a standalone NOW TV Sky Sports Pass and get access to all 11 Sky Sports channels for £33.99 a month on a 30 day rolling deal. This undercuts the Sky Sports + Entertainment deal for Sky TV, and you can save more money by cancelling in June and July when there are no games.

Although the content's the same, the NOW TV experience isn't quite as good as what you get from Sky. There's no UHD, and HD resolution is currently pegged to 720p. You also can't record shows, though you can pause, rewind and watch on demand. For most, though, it should more than satisfy your hunger for the beautiful game.

As a streaming service you'll need to make sure your internet is fast enough to handle it. 4 to 5Mb should be enough for one device to stream 720p HD. If you need to upgrade, use our postcode checker to find the best and fastest broadband deals in your area.

Save on Sky Sports with TalkTalk TV

The other way to get a good saving on Sky's Premier League football coverage is through TalkTalk TV. If you're already a customer of TalkTalk's broadband and TV bundle - or are keen to sign up - you can add the full Sky Sports package to your deal at the half price rate of just £18.99 a month for six months. NOTE: This offer has now ended. That'll save you over £100 against what you'd normally have to pay if you went direct with Sky or Virgin. You can also add BT Sport for £25 a month for 12 months, if you sign up via BT.

This offer is available to new and existing customers. Take a look at the latest TalkTalk TV offers to see what takes your fancy.

Want BT Sport?

BT Sport have the rights to 32 matches on Saturday lunchtimes. BT get second pick of the games for 20 rounds, and fifth pick for the rest, so you might be more likely to get Watford's trip to Burnley than Liverpool vs Man City. They've also got all 20 games from two midweek rounds, and you get the Champions League and FA Cup among other things, too.

You can add BT Sport to your TV package for only £25 a month for 12 months if you're already a Sky TV or TalkTalk TV customer, and you can get a BT/Sky Sports bundle through Virgin Media. EE also offer a three month BT Sport trial through Apple TV 4K, followed by a cheap subscription for mobile users via the app.

But for the most part, BT Sport is for BT Broadband users, when it's included for free via app or included in all BT TV packages. Thinking about switching? Take a look at the latest TV bundle deals on BT Broadband.

Amazon Prime enters the field

The big new signing for the season is Amazon, who'll be showing games through their Prime Video service. They've got the rights to an impressive 20 matches spread over a rather less impressive two rounds played on Boxing Day and another as yet unspecified bank holiday. With staggered kick off times you might be able to catch more three or four games in total, if you want. But on the whole we'd regard this as a nice addition to the whole Prime package rather than a reason to sign up on its own.

If you're not on Prime Video yet, Amazon will often offer free trials of Prime that can be easily cancelled. If there's a particular Prime Video exlusive game or games that you have to watch, your cheapest option may be strategically timing when you begin your trial membership in order to cover the most matches.

Comments

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

EE Home Broadband Buyers Guide - Is EE right for you?

Can I get EE?

EE broadband uses the Openreach network so is available countrywide. You should be able to get it in all but the most remote areas.

Coverage extends to over 95% of UK homes, with the same service and price being available whether you're in a major city or a rural village (although speeds will, naturally, vary). Use our postcode checker to see if EE is available where you live.

EE are best known as a mobile network. You don't need to be an EE mobile customer to sign up to their broadband services, although you will get some added benefits on your phone plan if you are, such as a 5GB boost to your EE mobile data allowance. In addition, you can get good EE mobile broadband deals in our mobile broadband section.

EE was bought by BT in 2016. There are plans to merge the networks of the two companies over the next few years, starting in 2020.

What packages are available?

EE offer three core home broadband packages, with different speeds to suit your needs and budget.

  • Standard broadband - unlimited broadband with an average speed of 10Mb. It comes with the older Bright Box 1 router
  • Fibre broadband - the entry level fibre package offers unlimited usage and an average speed of 36Mb. It includes the cutting edge Smart Hub router, with fast 802.11ac performance
  • Fibre Plus broadband - the high-end fibre deal has unlimited downloads and an average speed of 67Mb. It also comes with the latest Smart Hub router

All three deals come on 18 month contracts, although a more expensive 12 month contract option is available for 10Mb average speed standard broadband. Line rental is included in the price - there's no option to buy without line rental - and there's no setup fee. If you're an EE mobile customer with a SIM-only or pay monthly deal you'll also get 5GB of free mobile data added to your plan each month.

You can add a call plan from around £5 per month for weekend calls. There is also the option to sign up for EE TV products. EE TV offers 70+ Freeview channels (some in HD), catch up TV, On Demand services, and the ability to watch on your smartphone or tablet.

Speeds are given as averages because they can vary depending on a range of factors such as how busy the service is (peak times such as evenings are busier than late at night) and how far you are from either your local telephone exchange (for standard) or your street cabinet (for fibre), with longer distance decreasing your broadband speed. The average speed is in fact the median, achievable by at least 50% of EE users on the same product during peak time hours of 8pm to 10pm. You can use our postcode checker to find out your likely distance from your nearest exchange, and estimate how fast your package could be (we're currently unable to give fibre speed estimates for most postcode areas, but EE will give you an accurate estimate before you sign up).

On top of these three offers, EE have two extra plans that run on the new G.fast service for ultrafast broadband. These are Fibre Max 1, with an average speed of 145Mb, and Fibre Max 2, averaging 300Mb. Both come with a bonus 20GB per month data added to your mobile plan. However, the G.fast rollout is a long-term project and coverage in early 2019 is limited to just over a million homes. The plan is to cover 5.7 million homes by the end of 2020.

Which package should I choose?

All of EE’s home broadband packages are truly unlimited, so you don't need to worry about choosing a download cap. Instead, you should focus on the difference in broadband speed - and whether it is worth paying for a faster connection.

If you're close enough to the telephone exchange to enjoy them, EE’s standard broadband speeds averaging 10Mb would be more than enough for most online activities such as using social media or e-mail, or even heavier uses like gaming, video calling or streaming TV and films, and so may be sufficient for many Internet users, especially those who live alone.

You may benefit from faster internet speeds is you do a lot of online gaming, watch a lot of streaming TV and films or regularly download a lot of large files, especially in larger households where more than one person might be doing these things at any one time. The faster speeds available with fibre also help prevent slowdown when a lot of people are using one connection - especially if these people are heavy Internet users. This can be the case for student flats or homes of large families.

Ultimately is a trade-off between cost and speed - and there is no point paying for more than you need.

The other factor to consider is whether you use your landline enough to benefit from inclusive anytime and mobile calls, or whether the standard evening landline calling option will be sufficient.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your standard broadband speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading, streaming video or online games?
  • Is the extra expense of fibre broadband really worth it for you?
  • Will you save money on calls by opting for the anytime and mobile calls option?

Compare all EE home broadband deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Smart Hub or Bright Box 1 wireless router - EE broadband customers receive a free wireless router to manage their internet at home. Fibre customers receive the latest Smart Hub with the fast wireless ‘AC’ technology that enables it to provide strong coverage around your home using hyperfast speeds and the best frequencies to avoid interference from any other devices. It supports multiple devices, is quick and easy to set up, and it's backwards comparible with 'N', 'G' and 'B' rated wireless devices and wired connections. Standard Broadband customers get the older Bright Box 1 router. This supports the slower 'N' technology, although will still be fast enough to deliver your broadband service at top speed.
  • Nortion Security Premium - EE customers get one year’s free use of Norton Security Premium, worth £79.99, providing anti-virus tools, firewalls, and parental controls, to help you monitor your connection and keep it safe.
  • Biggest 4G mobile broadband network - EE were the first provider to offer 4G superfast mobile broadband in the UK and are now following suit with the rollout of their 5G network. 4G can rival home broadband speeds in some areas, while 5G is putting ultrafast broadband through its paces. Those combining their home broadband package with mobile deals can therefore benefit from high-speed broadband on the go as well as at home.
  • Free support by phone and online - EE offer free online support around the clock with their comprehensive guides and Ask the Community option. If you need telephone support, this is also available for free between 8am and 9pm Monday to Friday and 8am to 8pm on weekends.

What are the benefits of EE?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Wide range of mobile options - As the UK's largest mobile network, EE bring a great deal of mobile phone expertise to the table. You can get your home broadband packaged with landline deals, mobile deals and even phones themselves, all together in one convenient package. Only TalkTalk, Virgin Media and Vodafone of the big ISPs offer similar levels of mobile options with your home broadband.
  • Truly unlimited broadband in all areas - EE’s unlimited broadband is truly unlimited for customers, meaning you can download or upload as much as you want each month without being artificially slowed down.
  • Advanced technology wireless router for fibre - Fibre customers receive the cutting edge Smart Hub wireless router which supports 802.11ac connections for faster speeds over longer distances.
  • £50 Early Cancellation Credit - If you're still within your contract for another supplier and want to switch to EE early, just claim on the EE site after you've switched and provide evidence of paying additional fees to cancel before the end of your previous contract, and they're provide you with £50 bill credit to cover some of that cost.
  • TV options - When you sign up you can also choose to take the EE TV service. The basic services consists of the freely avaiable Freeview channels with a set-top box that allows you to record shows and access on-demand and catch-up services. These come through a combination of your TV aerial and your broadband service. You can augment this with subscriptions to premium channels including Sky Sports.
  • Vastly improved complaint levels - Having been one of the most complained about broadband providers just a couple of years ago, Ofcom data for late-2018 shows that EE now receive the second smallest number of complaints among all the big providers.

What are the drawbacks of EE?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband - EE do not offer any standalone broadband contracts, meaning that you have to get your home broadband with phone service and line rental. This is only really an issue for those who do not plan to use a landline or do not wish to change phone provider - especially given EE’s free inclusive weekend and evening calls.
  • 18 month contracts - EE’s contracts have a minimum of 18 months for fibre, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of shorter deals is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis. 12 month contracts for standard broadband are often significantly more expensive than their 18 month equivalent.
  • Older wireless tech on standard broadband - For a standard broadband product averaging 10Mb, you'll be provided with the older Bright Box 1 router, supporting 802.11n wireless technology. This tends to have poorer range that the 802.11ac tech used in the EE Smart Hub routers and tend to achieve slower connections further from the router.
Broadband.co.uk