Frequently Asked Questions

Find answers to frequently asked questions about broadband.co.uk

At broadband.co.uk it's our mission to give you all the information you need to make informed decisions on your choice of broadband provider.

We've gathered together a list of frequently asked questions to help you understand a bit more about us and how we work.

Where does your information come from?

We get our information either from the suppliers themselves who in many cases will send us details of when their packages will change in advance, in other cases we pull the information from the providers own published materials. In all cases we check details for all providers at least once a month.

Are you impartial?

We are completely impartial and independently owned.

How do you fund the site?

So that we can provide this website free of charge we fund the site in a number of ways:

  • Display adverts – these are the Skyscraper and Banner adverts you see on some pages.
  • Commissions – some providers will pay us a commission for sales that come from visitors who came to them via this site. However we don't have this arrangement with all the providers listed. We never base any recommendations or listings on commissions.
  • Sponsored ads – sometimes a provider may sponsor pages on the site, in this case any mention of the provider will clearly use the word “Sponsored” so you can be aware of any commercial agreement. If a provider sponsors any part of the site all the information on that page will still be provided in an impartial manner.

Are there any limitations to the comparisons on the site?

The broadband market in the UK is extremely diverse and crosses over a number of other telecoms products such as phone and Television amongst others. In order to handle this complexity in a way that is useful to you the consumer we've built our comparison engine to work in the following way:

  • We are primarily a broadband comparison service, but where practical we do include information on bundles of services that contain broadband, however we cannot guarantee to include all bundle options that may be available from all suppliers.
  • When working out prices where there is a choice of payment methods for a supplier we always display the price using the cheapest payment method.
  • For any pay as you go product (such as pay as you go mobile broadband) when working out first year costs we assume the purchase of one top up per month.
  • Line rental is usually required as an additional cost to those shown for broadband packages, though there may be exceptions in which case we will make it clear that this is the case.

I've read that your price comparison is approved by Ofcom, what does this mean?

You can find out all about our Ofcom accreditation elsewhere on this site.

How can I contact you to offer feedback or make a complaint?

We've provided details of how to contact us and given our complaints policy elsewhere on this site.