Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£33.00 for 12 months
£49.00 thereafter

£35.00 upfront cost

  • 12 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Big Bundle
£29.99 for 12 months
£59.00 thereafter

£35.00 upfront cost

  • 12 months reduced price!
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 110+ TV channels including 20 HD
  • WiFi on the Tube
  • Virgin TV Anywhere app
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Limited Edition Movies
£60.00 for 12 months
£88.00 thereafter

£35.00 upfront cost

  • 12 months reduced price!
  • 213Mb average download speed!
  • 20Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 240+ TV channels including 60+ HD
  • WiFi on the Tube
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 35Mb upload speeds

  • 12 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £25 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 7909 customer ratings since 2019-04-10. See more Virgin Media customer ratings and reviews.

Details last checked on 2020-04-09

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media M100 More Info

Special offer: 12 months reduced price + no phone line necessary + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
12
months
£371 £28.00
£42.00 after 12 months
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 plus Phone More Info

Special offer: Free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
12
months
£371 £28.00
£44.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle More Info

Special offer: 12 months reduced price + free weekend calls + Virgin TV V6 Box + 110+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£395 £29.99
£59.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 More Info

Special offer: 12 months reduced price + no phone line necessary + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
12
months
£431 £33.00
£47.00 after 12 months
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
12
months
£431 £33.00
£49.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle + Drama Pick More Info

Special offer: Virgin TV V6 Box + 150+ channels + free weekend calls + WiFi on the Tube!
Add another Pick for just £7 a month extra! Choose from Documentaries, Lifestyle and Sport Lite!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£455 £35.00
£69.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 More Info

Special offer: No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
truly
unlimited
12
months
£479 £37.00
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
12
months
£491 £38.00
£54.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M350 plus Phone More Info

Special offer: 12 months reduced price + free weekend calls + WiFi on the Tube!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
12
months
£551 £43.00
£59.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Special offer: Free weekend calls + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£623 £49.00
£83.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Limited Edition Movies More Info

Limited Edition: 12 months reduced price + upgraded from M100 to M200 speeds + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£755 £60.00
£88.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports HD More Info

Special offer: Free weekend calls + Sky Sports with free HD for 12 months + Virgin TV V6 Box + 230+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£899 £72.00
£103.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports & Movies More Info

Special offer: Free HD for 12 months + free weekend calls + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£935 £75.00
£113.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Ultimate Oomph Bundle More Info

Special offer: 12 months reduced price + free anytime calls + Truly Unlimited SIM + two Virgin TV V6 boxes + 270+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
516Mb
truly
unlimited
12
months
£983 £79.00
£139.00 after 12 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-04-09

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.2 stars
  • Reliability
    3.1 stars

Based on 7909 customer ratings since 2019-04-10

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
This customer service...... Should be 0.

Still waiting for email.

How long they answer for complain half year?
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    5 stars
Croydon Virgin Media  
Virgin Media are highly unethical and could be described as profiteering:
* They set high prices, hook people in with a reasonable deal, customers then find their prices are effectively hiked 70%+ after a year.
* They do not offer the same prices for existing customers as for new customers. I'm therefore being discriminated against new customers. I've currently been offered a package at £38 (best deal they can offer) which is online to new customers at £29.99. This is unethical and I do not understand how they get away with this shameful business practice.
* They said to me I could not move to another provider as currently Corona Virus restrictions mean their competitors cannot complete any installs. They are using this as a tool to keep prices high knowing I can't go to their competitors with current movement restrictions.

Further:
* Their Customer Services have been extremely poor for a number of years. One example is they cannot send my bills to my personal email address - because I used it at a previous address when I moved house. I could go on, but will spare all the details.
* Virgin Media also said that if I cancel, then no one else can take out a contract with Virgin at my address for at lease 3 months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
Edinburgh Virgin Media  
Great product, but, the most despicable, unethical and greedy company to inhabit this world
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Shropshire Virgin Media  
Mis-sold me a plan on price twice in a row. Liars
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Fast broadband is useless when it doesn't work most of the time. We've had constant outages since we joined 6 months ago. Virgin Media are well aware of the problem, and it's not limited to our house - the whole area is affected.

We call multiple times a week, but customer service are absolutely useless (they're not even technically part of Virgin Media, but instead are outsourced so they can't actually provide any useful information).

Yet they're doing nothing about it. Constantly told that an engineer is working on the problem, and that it'll be fixed in a few days. Never happens.

Even worse. We can't cancel our contract without incurring an £80 penalty fee, because Virgin record the intermittent outages (i.e out for 10 minutes at a time, every half hour) as separate incidents, and thus the outage doesn't last long enough to trigger the cancellation clause.

We're literally being held hostage.

Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
I am giving Virgin Media 1 star because there is no 0 star option. They have absolutely the worst customer-service of all the ISP's (we own 12 properties and use several ISP's), as well as being the worst for broadband speed and reliability. We have always had problems with VM - both with broadband speed and reliability, and with customer -service.

Today was typical of our experience with VM. This morning I had to contact them about issues pertaining to two properties.

PROPERTY 1: We have had broadband problems (e.g. upload speed of 0.01Mbps - this is not a typo - just one HUNDREDTH of one Mbps) for more than 1 MONTH, and received a text message (for the third time!) advising the problem is fixed, even though it is not. Spent 52 MINUTES ON HOLD (this is not that unusual for VM even before the coronavirus) when I called. When I finally got through, VM said they know about the problem and their engineer will sort it out asap. I said VM has been saying this for weeks and asked why VM keeps sending such messages if they know the problem is not fixed - VM did not have an answer for that.

I advised that on 4 March I wanted to speak to a manager, was told that none were available to speak to me, but was promised that a note would be placed on the account for a manager to call me back within 48 hours. I advised that it has now been 20 DAYS and no call, only to be told that the last person I spoke to at VM did not place a note on the account for a manager to call! I asked the lady I was speaking to today to place a note on the account for a manager to call and confirm to me that she has definitely done so. However, I do not hold out any hope that a manager from VM will bother to call me.

PROPERTY 2: Potential serious issue with a new account, tried to call VM, kept on hold for 87 MINUTES, then recorded message saying they cannot process my call and to call back later. Found VM email address on an old email from VM, and sent an email explaining the problem. Received an automated reply saying VM do not monitor this email address and to contact them through the website. Website options do not match the issue and I keep getting directed to FAQ's with no option to send message to VM - spent the last HOUR trying to find some way to email or message them with no luck.

Unfortunately, in the two properties above VM is the only ISP that can provide fibre-broadband at the moment, so we have no option but to use them. However, we have decided that for the other properties we will no longer use VM and will cancel the other VM accounts as soon we are out of the contract period.

For anyone who is thinking of opening an account with Virgin Media I say if what you really want is very poor broadband-service and worse customer-service, and you really, really enjoy spending literally hours on hold to sort out issues, then VM is definitely for you. The rest of us who want reasonably dependable broadband and good customer-service will go elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Location Virgin Media  
Problem almost everyday, no help just stupid pre-recorded messages ... the downtime is more then the uptime, they never seems to get the problem fix, they are really driving me crazy...new provider next year for sure !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Redbridge Virgin Media  
I’m so disappointed with virgin media, they don’t care about the loyal customers, all they care about is money . I was try to phone them 7 times and never got throw. I will definitely be changing my supplier
Do not touch
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Birmingham Virgin Media  
The worse company ever! the worse customer service it is shocking. I have called them 10 times in two months to return my router. Every time they say they will send a new return package -they refuse to send a tracked one- and despite the fact that I am home all the time I nver receive one. They keep texting me, emailing me, harassing me about a £40 charge of I do not send it back by the end of the month!! I call them and email them without reply. There is no way to contact them and solve their fault. Do not sign with them! You will regret!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
UK Virgin Media  
Trying to get through to Customer Service. I have attempted 19 times in past week. They do not answer. Our TV is not showing the channels and my mobile calls keep 'dropping'. I have to try at least 6/7 times before it connects. I have now been waiting for Customer Service today (Saturday 21st March) for 65 minutes!! They are not the cheapest of providers. Hopefully, people will vote with their feet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
London Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Working From Home

UK broadband has more than enough capacity to handle the surge in home workers

Posted on 2020-03-23 18:17 in News Vodafone Plusnet BT Virgin Media Sky EE

With millions of people now having to work from home there's been a lot of speculation about whether the UK's broadband infrastructure will be able to handle a massive surge in demand.

Well don't worry, because the expectation is that it can. That's the word from BT, who say they've got "more than enough capacity…to handle mass-scale home-working in response to COVID-19".

Last week, the company shared some data to demonstrate just how well their network was able to cope with higher levels of usage. They showed that in the previous week a couple of major video game releases and Champions League football had combined to hit new record levels of traffic for BT - to the tune of 17.5 terabits per second (Tbps) - without the network buckling under the strain.

The increase in home working meanwhile, has seen daytime traffic increase by as much as 60%, but still remains well below the record at around 7.5Tbps. Of course, with schools now closed, it's likely that traffic will go up further during the day, but the industry is confident that it will be able to handle it.

Our own speed test data, compiled from thousands of speed tests each month, supports the view that broadband connections aren't slowing down as well. We pulled the average home broadband speed results from the middle of February, and they were 44Mbps. The period between the 8th and the 14th of March saw average speeds of 43.9Mbps, while between the 15th to the 23rd of March, average speeds were 44.7Mbps. The speed differences displayed are of no real significance, and we're happy that people shouldn't be seeing any negative impact on their connection, despite the current change in UK working arrangements.

Are you working from home? Check out our tips on how to minimise disruption to your broadband service, and make sure it's good enough for what you need.

To help things along, TV streaming companies have agreed temporary measures to slash the amount of data they use by as much as a quarter. Netflix, Amazon and Disney+ are streaming their content at a lower bitrate, while YouTube now defaults to an SD stream - although you can still manually set videos to play at a higher resolution if you want to. The BBC also seems likely to make a change in the not too distant future.

Will you notice the difference? Possibly not, although it depends what you're watching. Streaming at a lower bitrate means that the video is more heavily compressed. With the way video compression works it's more noticeable in busy scenes with lots of fast movement, where the image may become blocky or distorted. In slower scenes, you'll have to look pretty closely to see any effect.

As for streaming in SD, as with YouTube, that might not look great if you watch on a massive 4K telly, but for viewing on a smaller screen like a tablet it should be just fine.

How to pause your Sky Sports and BT Sport subscriptions

In other news, Sky and BT have taken the decision to allow customers to pause their sports channel subscriptions for as long as there's no actual sport taking place. You can do this at sky.com/pausesport or at bt.com/tv. Unfortunately, you can't pause these channels if you've got them through Virgin Media.

BT have removed data caps on all their broadband products. This won't affect most people, since most of their plans are already unlimited. But if you're on an older deal you'll no longer have to worry about managing your usage.

And lots of broadband providers have issued statements to explain their COVID-19 plans, including what happens if you need a callout from a technician to solve a problem. You should have received this via email, but if you haven't you can read them online from BT, Sky, Virgin Media, EE, Vodafone and Plusnet.

Comments

Virgin Media

One million Virgin Media customers can look forward to a free speed upgrade

Posted on 2020-01-10 18:42 in News Virgin Media

Are you a Virgin Media customer who joined before 1st December 2019 on one of their 54Mbps M50 packages? If so, the chances are you're eligible for a free upgrade to the M100 package, with average speeds of 108Mbps! This means that over half a million customers can expect to see their average downloads speeds double, and some may even see their speeds increase up to 5 times more! These upgrades are automatically rolling out now, no need for you to do anything to take advantage of it. You'll be emailed when the upgrade is complete, and you can enjoy your new, zippier download speeds.

What does this speed increase mean in practical terms? Well, you won't really see a big difference for simple, every day tasks such as browsing the internet, watching cat videos on YouTube and streaming music; these are all things you can do on a standard broadband connection. Where it will have a big impact is if you stream TV and films in UHD (4K), especially if several members of your household want to watch different things at the same time. 50Mbps is enough to stream a UHD film for one person, but more than that and your connection may start to struggle.

This speed upgrade will also benefit gamers, who frequently download games, large updates and patches, and these can take quite a while to grab. The average game is between 30GB to 50GB in size (and they keep getting bigger, with the likes of Red Dead Redemption 2 hitting around 150GB). A 30GB game takes nearly 90 minutes to download on a 50Mbps connection, whereas it would take just over 40 minutes with a 100Mbps. So the faster your download speed, the faster you'll be playing your games.

If you're not one of the lucky ones to get your speed doubled, you may still be able to get a better speed from your provider without paying any extra! Our newly updated Upgrades Guide tells you what you need to know.

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 is being rolled out across 2019, and is currently only available as part of the V.VIP package, but expect that to change later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 3Mb upload speed
  • M100, averages 108Mb download speed, 6Mb upload speed
  • M200, averages 213Mb download speed, 12Mb upload speed
  • M350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 12-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installtion cost, typically £70, compared to £25 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require a 12 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

Broadband.co.uk