Virgin Media

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 362Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media VIVID 100 plus Phone
£29.00 for 12 months
£47.00 thereafter

£25.00 upfront cost

  • Offer Save an additional £36 in your first year
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Player Bundle
£33.00 for 12 months
£51.00 thereafter

£25.00 upfront cost

  • Low price for the full 12 month contract term
  • 54Mb average download speed
  • 3Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 70+ TV channels including 10 HD
  • WiFi on the Tube
  • Virgin TV Anywhere app
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Mix Bundle
£45.00 for 12 months
£58.00 thereafter

£25.00 upfront cost

  • Offer Save an additional £24 in your first year
  • 108Mb average download speed!
  • 6Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 150+ TV channels including 10 in HD
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • 150+ TV channels
  • Virgin TV V6 Box
  • Weekend UK landline calls
  • 12 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 362Mb download speed, more than 5 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 362Mb download speeds and 21Mb upload speeds

  • 12 month or 30 day contracts

  • Truly unlimited usage on all packages

  • Free connection on some deals

  • Free technical support by phone or online

  • 10 email addresses with every account

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

3.1 stars
  satisfaction rating based on 11922 customer ratings since 2018-04-20. See more Virgin Media customer ratings and reviews.

Details last checked on 2019-04-18

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media VIVID 50 plus Phone More Info

Low price for the full 12 month contract term + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
12
months
£349 £27.00
£42.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 plus Phone More Info

Special offer: Save an additional £36 in your first year + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
12
months
£373 £29.00
£47.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Player Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 70+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
12
months
£421 £33.00
£51.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 plus Phone More Info

Special offer: Save an additional £36 in your first year + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
12
months
£433 £34.00
£52.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 50 More Info

No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
truly
unlimited
12
months
£445 £35.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 350 plus Phone More Info

Low price for the full 12 month contract term + WiFi on the Tube + no activation fee online!
350Mb speed availability subject to line check by Virgin Media
Includes free weekend calls!

802.11ac Wireless RouterPhone CallingLine Rental

averages
362Mb
truly
unlimited
12
months
£493 £39.00
£57.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 100 More Info

No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
12
months
£505 £40.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 200 More Info

No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
12
months
£565 £45.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Mix Bundle More Info

Special offer: Save an additional £24 in your first year + Virgin TV V6 Box + 150+ channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£565 £45.00
£58.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Player Bundle with BT Sport More Info

Special offer: Save an additional £84 over the 12 month contract. Offer ends 28th April + Virgin TV V6 Box + 70+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
12
months
£565 £45.00
£69.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIVID 350 More Info

Special offer: Save an additional £36 in your first year + No phone line necessary + WiFi on the Tube!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
362Mb
truly
unlimited
12
months
£625 £50.00

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Bundle More Info

Low price for the full 12 month contract term + Virgin TV V6 Box + 230+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
12
months
£709 £57.00
£74.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Movies Bundle More Info

Low price for the full 12 month contract + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£829 £67.00
£94.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Sports Bundle More Info

Low price for the full 12 month contract + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£949 £77.00
£104.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Full House Sports and Movies Bundle More Info

Special offer: 12 months reduced price + Virgin TV V6 Box + 240+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
12
months
£973 £79.00
£114.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media VIP Bundle More Info

Special offer: Save an additional £120 over the 12 month contract + two Virgin TV V6 boxes + 260+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
362Mb
truly
unlimited
12
months
£1093 £89.00
£129.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-04-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    3 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 11922 customer ratings since 2018-04-20

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Such a terrible service!!! Constantly cuts out take 5 days to fix anything AWFUL
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
SE11 Virgin Media  
Worst WiFi. Stops working between 11am and 5pm every single week day. No amount of restarting, resetting etc will get it to work and customer service just say that they can’t see anything wrong with it on the system and then, oh, 5pm comes and it works again. I work from home some days so this is incredibly annoying. Actually ended up getting a dongle which is wonderfully reliable. Not ok when the £40 bill for VM comes each month.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
London Virgin Media  
I have never felt the need to leave a review for any company before but I feel like Virgin Media has been such a bad company to deal with that I need to say something.

Not only were the customer service team patronising at first, they were blaming me for the screw-ups they made. I now have to wait three days before I can even use the broadband service I have already paid for, will be cancelling my contract as soon as I can and will never be recommending their services to anybody.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Virgin Media  
The worst service in Uk they cancell my direct debit without letting me know and without reason So it looks like they don’t want money for they crappy service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Poole Virgin Media  
When you're paying for 100 mb download speed and over a period of 4 days you get download speeds of 0.1 Mb, 109.28 Mb, 40.74 Mb and then 22.35 Mb. Try talking to Virgin Media and you get an Indian who can hardly speak English and isn't really interested.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Nottingham Virgin Media  
From day one absolute rubbish rude and arrogant staff . and the worst WiFi I have ever had .
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pinner Virgin Media  
Paying for 200 getting 39/40 !!!
When I speak to them they fob me off saying its because I am wireless and objects in the way or distance. My router is less than 2ft away from me in plain view !!!
Total rip off merchants looking for another provider and moving asap.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Leeds Virgin Media  
Have reported poor wifi speed a few times, feel
like I am banging my head against the wall. I have been told it is a problem internally, this is bull, if you turn the wifi box off for 10 seconds and then on again it starts working. Virgin Media have caused the problems by renewing the Green box at the end of the road and this is not being addressed. Broadband use to be good and reliable before thrreplacement of this connection unit. Sort out you poor internet speeds Virgin, they are not consistently what I am being charged for. On the verge of binning them off for Sky, no BT line connected to my property is making this difficult.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Waterlooville Virgin Media  
After spending a full year with Virgin Mobile/Media/Broadband & paying for 100mb (which we did not receive for 1 year!!!) Finally, an engineer, who has been with Virgin for over 20 years & another engineer have got my husband & myself the signal we should have been receiving from day 1!!! Everytime we phoned Virgin to ask for help we were always told our broadband was running fine, when clearly it wasn't!!! Virgin make it almost an impossibility to leave them!!! When I received my first mobile phone bill there was an extra charge of £100:00!!! After several phone calls to Virgin, they finally agreed a member of staff from there Blackpool store had added a Smart Phone onto my account without my knowledge!!! I was given a £100:00 refund & 3 months of no bills but tbh, this should have been taken to the Police, fraud is a serious crime but as per usual Virgin manage to keep everything "In House," shall we say!!! Before I finish, I must say a "Huge Thank you" to Steven & Sean the Virgin engineers who actually know what they are doing...
it's only taken 1 year after all!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Blackpool Virgin Media  
Virgin called me to offer me TV channels at £2 extra cost per month since I was already paying £50 per month for Broad Band. The Virgin Representative specifically told me; there will be 0 installation costs, 0 setup costs, only £2 extra per month.

Then they charged me for installation, I called to cancel it but it was too late. I explained that I was told 0 installation charge and hoped the call was recorded.

I was told that they would investigate, never heard anything since and the Box they installed doesn't even work properly, the TV picture skips every few seconds.

Record your conversations with them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Sutton Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

Virgin Media Buyers Guide

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from VIVID 200 to VIVID 350 rolled out across 2018.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 4 different broadband packages, each providing a different speed of broadband service:

  • VIVID 50, averages 54Mb download speed, 3Mb upload speed
  • VIVID 100, averages 108Mb download speed, 6Mb upload speed
  • VIVID 200, averages 213Mb download speed, 12Mb upload speed
  • VIVD 350, averages 362Mb download speed, 21Mb upload speed

All packages can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 12-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installtion cost, typically £70, compared to £25 on the long. They're also more expensive per month if you choose a package with calls.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require a 12 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on VIVID 100, and even faster on VIVD 200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on VIVID 350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the VIVID 100 package is ideal for families, and the VIVID 200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Player TV: over 70 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's VIVID 50 fibre broadband.
  • Mix TV: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled as standard with VIVID 100 fibre broadband.
  • Full House TV: over 230 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with VIVID 100 fibre broadband.
  • VIP TV: the full package of over 260 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel.. Bundled with the ultrafast VIVD 350 fibre broadband.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.
  • High customer satisfaction - According to an Ofcom report, Virgin Media customers are most the most likely to recommend the provider to friends.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's VIVID 100 service offers only 6Mb average upload speeds, although their most expensive VIVID 350 service now offers 21Mb average upload speeds.

 

Broadband.co.uk