BT

The UK's largest telecoms provider offering nationwide broadband availability with the same low prices even in rural areas

  • Wide range of packages available with truly unlimited usage
  • Faster than average basic fibre with up to 52Mb on Infinity 1
  • Free access to over 5 million BT Wi-fi hotspots
  • Free technical support over a variety of media
  • Wide range of TV inclusive options with BT TV
  • Infinity comes with the fastest and smartest hub of any major broadband provider
  • BT Sport Pack, exclusively covering UEFA football and 38 Premier League matches

Go to site

BT Unlimited Broadband and Weekend Calls
£23.99 for 12 months
£38.99 thereafter

£9.99 upfront cost

  • Ending £100 BT Reward Card!
  • 12 months reduced price!
  • Truly unlimited usage
  • BT Sport Pack only £6 extra
  • Free BT Sport app and player
  • Unlimited Wi-Fi access
  • BT Home Hub 4 with n-rated Wi-Fi
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

BT Infinity 1 Unlimited with Weekend Calls
£28.99 for 12 months
£44.99 thereafter

£59.99 upfront cost

  • Ending £150 BT Reward Card!
  • 12 months reduced price!
  • Up to 52Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • BT Sport Pack only £6 extra
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Unlimited Wi-Fi access
  • Weekend UK landline calls
  • 12 month contract

Buy now

BT TV Entertainment Starter with Infinity 1 and Weekend Calls
£29.99 for 12 months
£42.99 thereafter

£69.99 upfront cost

  • Ending £150 BT Reward Card!
  • 12 months reduced price!
  • Up to 52Mb download speed
  • Up to 9.5Mb upload speed!
  • BT Sport Pack free with BT TV
  • AMC channel free with BT TV
  • 25GB monthly usage
  • BT Smart Hub with ac-rated Wi-Fi and smart technology to give faster connections in more rooms!
  • Weekend UK landline calls
  • 12 month contract

Buy now

Reasons to choose BT

  • Established reputation - BT have been operating for a very long time, and it's a name that people know and trust
  • Available nationwide - BT Broadband's lowest prices are available at all BT telephone exchanges, even in rural areas
  • Infinity 2 - BT were the first to offer the higher up to 76Mb speeds, and plans are under way for upgrades to Infinity 3 (160Mb) and Infinity 4 (300Mb)
  • Faster basic fibre - BT's Infinity 1 fibre products offer up to 52Mb speeds, beating most competitors' up to 38Mb
  • Variety of packages with truly unlimited usage
  • BT TV - enjoy a range of TV channels, movies and catchup TV powered by YouView
  • BT Sport - not just on BT TV, all BT broadband customers have access to BT Sport Lite via the online player at BTSport.com - BT Sport Pack with exclusive live UEFA matches is free on BT TV and only £6 per month for BT Broadband customers via the app or an existing Sky TV package
  • Line rental saver - pay £205.08 for a year up front, a saving on paying it on a monthly basis
  • Comprehensive security - with Family Protection and Net Protect Plus from McAfee
  • Extensive support options - you can get in touch with BT in a variety of ways, including the phone, online chat, online forums and Twitter
  • Smart Hub for Infinity - router with the latest 802.11ac wireless technology and smart techology to get faster Wi-Fi connections in more rooms of your home. BT claim this beats the latest hubs from other major UK broadband providers
  • BT Wi-Fi - free and unlimited access over 4 million wi-fi hotspots in the UK - the UK's largest hotspot network
  • BT Cloud storage - for storing your personal files, the amount depends on the size of the package
  • SmartTalk app - lets you use your mobile phone via wi-fi to get the same rates as yout BT landline

Possible downsides

  • Line rental - BT's line rental may not be the cheapest to pay on a monthly basis, but paying for a year up front offsets the costs
  • BT line rental required - this is not a problem for a lot of customers as they may already use BT for their phone needs
  • Must use BT for phone - unlike some providers, such as Plusnet, it's not possible to take your call plan and line rental from another phone supplier
  • Best Hub not on standard broadband - If you're not opting for BT Infinity you need to pay £50 extra to for the BT Smart Hub, or opt for the slower free Home Hub 4
  • No short contracts - All products are on 12 month contracts and prices rise from the 13th month

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic BT Infinity Broadband

  • 12 month contracts on all deals

  • Truly unlimited download allowances on many deals

  • Many deals with free connection

  • Free 24/7 customer support

  • BT Yahoo email accounts that don't get full included with all deals

  • Security from basic to advanced McAffee protection

  • BT Home Hub 4 802.11n wireless router as standard or 802.11ac BT Smart Hub with BT Infinity

  • Range of BT TV packages available from BT TV Starter to Total Entertainment with exclusive channels and Ultra HD

  • Inclusive phone calling to UK landline numbers with some packages

  • Free access to thousands of wi-fi hotspots worldwide

  • Line rental required for all packages

  • BT Broadband have published a Traffic Management Policy

2.8 stars
  satisfaction rating based on 55154 customer ratings since 2016-03-24. See more BT customer ratings and reviews.

Details last checked on 2017-03-22

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost    
Monthly Cost  (Sorted)  
BT Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months reduced price + BT Sport Lite + free connection!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£298 £23.99
£38.99 after 12 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT Broadband and Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months reduced price + BT Sport Lite + free connection!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
12GB 12
months
£310 £24.99
£33.99 after 12 months
Reward only available to new customers signing up online

£9.99 upfront cost

Go to site
BT TV Essential with Unlimited Broadband and Weekend Calls More Info

Hurry, ends soon! £100 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Free AMC channel + TV Starter!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
12
months
£408 £28.99
£37.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT Infinity 1 Unlimited with Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Lite + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingLine Rental

up to
52Mb
truly
unlimited
12
months
£408 £28.99
£44.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Lite + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingLine Rental

up to
52Mb
25GB 12
months
£420 £29.99
£39.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT TV Entertainment Starter with Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + 20 premium channels + Free BT Sport Pack + Free AMC channel + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
25GB 12
months
£430 £29.99
£42.99 after 12 months
Reward only available to new customers signing up online

£69.99 upfront cost

Go to site
BT TV Entertainment Plus with Unlimited Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Free AMC channel + Smart Hub!
Now up to 52Mb; the fastest fibre speeds as standard!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
truly
unlimited
12
months
£504 £36.99
£54.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT TV Entertainment Plus with Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Free AMC channel + Smart Hub!
Add Anytime calls for just £7.95 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
25GB 12
months
£516 £37.99
£49.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT Infinity 2 Unlimited with Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Lite + Smart Hub!

802.11ac Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
12
months
£570 £44.99
£50.49 after 12 months
Reward only available to new customers signing up online

£29.99 upfront cost

Go to site
BT Total Entertainment with Unlimited BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + Free BT Sport Pack + Free AMC channel + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
truly
unlimited
12
months
£624 £46.99
£62.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT Total Entertainment with BT Infinity 1 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + Free BT Sport Pack + Free AMC channel + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
52Mb
25GB 12
months
£636 £47.99
£57.99 after 12 months
Reward only available to new customers signing up online

£59.99 upfront cost

Go to site
BT TV Entertainment Plus with Unlimited Infinity 2 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + Free BT Sport Pack + Free AMC channel + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
12
months
£666 £52.99
£60.49 after 12 months
Reward only available to new customers signing up online

£29.99 upfront cost

Go to site
BT Total Entertainment with Unlimited BT Infinity 2 and Weekend Calls More Info

Hurry, ends soon! £150 BT Reward Card + 12 months reduced price + BT Sport Ultra HD + Free BT Sport Pack + Free AMC channel + Smart Hub!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
12
months
£786 £62.99
£68.49 after 12 months
Reward only available to new customers signing up online

£29.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-03-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for BT.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
  • Customer Service
    2.7 stars

Based on 55154 customer ratings since 2016-03-24

Show all time ratings

Add your own review of BT

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
There are few words in english that would sufficiently capture the incompetence of BT customer and technical service.

I ordered broadband a month ago. That it hasn't arrived obviously is not news. But the reasons customer service have given could not be made up. From bandwidth to red light to mismatch between BT and service team to previous user (new build!). It wouldn't have surprised me to hear that a snake was found in the neighbourhood and so no broadband.

So was told to expect a call (before 9pm!!) today that would solve all problems. I've been sat at home since. I called at 8am, 2pm and a few minutes to 9pm. No call. In fact the night team finally suggested to wait for that call 5 days hence!! I have never been so frustrated.

Why would there be such universal opprobrium against a service? And why is that service still in business? BT has a monopoly of the market and this MUST STOP.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Solihull BT  
I have had BT service for over three years and have been tirelessly disappointed!
Only recently did I finally get broadband service which has allowed me to view movies and online videos at a decent rate. However, my internet WITHOUT FAIL turns off and on 2-3 times daily. It's extremely inconvenient as it disconnects me from my work and family.
BT is the only available service in my area, naturally, or I would certainly be choosing another provider. For what I pay each month, I expect more reliable service!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
  • Customer Service
    1 star
Red Lodge BT  
Absolutely awful!!!! Don't go there...,poor customer service...
Stick with sky or virgin, even talk talk beats BT
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Banstead BT  
Absolutely awful, poor customer service!! Wished I'd never changed service provider. Will be cancelling and going back to sky!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Banstead BT  
PLEASE DONT Ever use bt or move to bt their fiber broadband is the worst ever broadband I had in my life speed is awful and it doesn't connect called customer support they sent me an engineer charged me £250 problem is still the same use any providers but not BT Thanks
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Thornton cleveleys BT  
PLEASE NOTE: Do not change your service to BT; they have provided the worst service I have received in 40 years of being a home owner.

The transfer from Sky to BT took much longer to achieve and was not conducted on the promised dates. My house was left with no landline for over a week; at that time I was working away from home and this caused stress and upset to my family and me.

BT have now increased their prices and I have missed the cut off date to cancel my contract and move back to Sky. This has resulted in a cancellation fee of £181.71.

Please choose another provider.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Derbyshire BT  
BT must rate as the most useless company in the U.K. Service - rubbish, customer service - painfull. Eight days to get a simple modem problem resolved with littl or no help from their customer services
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Worcestershire BT  
Absolute terrible company where most of the staff hang up on you after spending an age getting through.

Will most definately be my last contract with them and will make sure all family members do the same
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Glasgow BT  
I have recently tried to move from BT, as we have new providers in the area. Their contract terms are impossible - exit fees are outrageous. Even after they increased their prices and gave us 30 days to exit without penalty they changed the exit period so I would have had to move same day or face over £350 penalties.

The customer service agent didn't care and told me 'we're not the cheapest and we don't price match' - this can only be said by a company who have you cornered or provide a level of service that's exceptional and worth the extra. BT's service isn't all that!
  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    4 stars
Worthing, UK BT  
I changed my parental controls a months ago on my iPad without issue. Ive been trying to adjust them but when i click on 'manage extras' the next page is completely blank. After a call to BT and then a call back from the 'parental controls' dept, they cant explain why and say i need to be logged into a PC while on the call to them, i dont have a pc. They didnt have an alternative scenario, i have to get infront of a PC and call them back. Ridiculous.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Newport BT  

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man using computer

How to avoid BT and Sky price rises - penalty free!

Posted on 2017-02-02 14:19 in News Features Sky BT

BT and Sky have both announced that they're hiking up their prices once again - but you don't have to pay them. Under Ofcom rules, any unexpected price rises mean you can quit your contract early without paying a penalty fee.

BT's price increases are all in the region of an inflation-beating 5-6% on standard and fibre broadband deals. They include:

  • Standard broadband: a £2 per month increase from £33.99 to £35.99 for the "all-in" deal including line rental, as of 2nd April
  • Fibre broadband: a £2.50 per month increase from £39.99 to £42.49 for Infinity 1, and £51.49 to £53.99 for Infinity 2, as of 2nd April
  • BT Sport: will cost £3.50 per month via BT TV from August (it was previously free). Via Sky TV the price goes up from 2nd April by £1.50 per month if you have BT Broadband, or £1 per month if you don't
  • Calls packages: also increasing across the board from 2nd April

Sky's price rises are mostly limited to line rental, but customers on older deals will also see increases:

  • Line rental: up 9% from £17.40 per month to £18.99 from 1st March
  • Older broadband and TV deals: will rise on average just under £3 per month from 1st March. The exact amount will vary depending on what deal you're on

How to cancel your broadband contract without penalty

If you aren't happy about the proposed price increases then you do have options. Ofcom states that you can end a contract without penalty if there's a price rise you weren't warned about when you first signed up.

If you're still within the minimum terms of your contract (eg. you're six months into a 12 month deal), you must tell your provider of your intention to quit within 30 days of being informed of the price rise. Both Sky and BT began informing their customers toward the end of January, so move quickly if you want to switch.

If you're outside the minimum terms of the contract (eg. you signed a 12 month deal 18 months ago), you're free to leave at any time regardless.

Switching broadband providers is likely to be your best option for saving money. The best deals are almost always reserved for new customers. Our postcode checker shows what packages are available in your area.

And what if you're happy with your provider? You can, of course, try haggling. You can sometimes get a better deal if you're willing to enter into a new contract. Even so, it's still worth arming yourself with information on the best broadband deals so you know what you're asking for. And if no offer is forthcoming remember the golden rule of haggling — always be willing to walk away.

Use our postcode checker now to find the best broadband deals in your area. Also take a look at our guide to switching broadband providers. The process has been streamlined recently, and is probably a lot easier than you expect.

Comments

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

BT Buyers Guide

Can I get BT Broadband?

BT's standard broadband services are available at all UK telephone exchanges (excluding those in Hull) so can be accessed in all but the remotest of rural areas

BT's fibre-optic service, BT Infinity, is available to more than 85% of UK homes — more than 25 million premises — with BT continuing the roll out to more and more areas every month. BT Infinity is based on fibre to the cabinet (FTTC) technology meaning that both your telephone exchange and your street cabinet need to have been upgraded to support fibre before you can sign up to the service. Urban and central areas tend to be activated first. You can check to see if BT Infinity is available in your area with our postcode checker.

Does BT Broadband have a technical advantage or faster installation time?

BT Broadband is provided by BT Retail, which is a separate company from those that administer telephone exchanges, street cabinets and phonelines. As a result, there is no technical advantage over any other provider reselling BT Wholesale Connect; they have to wait in the same queues for Openreach installation or home visit engineers and use the same systems of contact as any other reseller.

BT Broadband are just one of many consumer broadband service providers using BT Wholesale Connect technology. In many areas competiting broadband providers have installed their own equipment in telephone exchanges and may even be able to beat BT's standard broadband speeds.

As British Telecom, BT provided the nationalised telecoms service for the whole of the UK, controlling all telephone exchanges (except those in Hull). Since then British Telecom were split into three companies; BT Wholesale, who sell telecommunications services to phone and broadband suppliers, Openreach, who maintain the technical aspects of the BT infrastructure including phone lines, exchanges and street cabinets; and BT Retail, who sell BT phone and broadband products to consumers. This separation was enforced by the Competition Commission to ensure that BT did not have a monopoly or unfair advantage over other telecommunications companies.

What broadband options are available?

BT provide a wide range of packages catering to different speeds, download restrictions, and associated extras including TV options.

BT also allow you to build your own package on their site by choosing from a range of broadband speeds:

  • BT standard broadband - up to 17Mb download and up to 1Mb upload speed, limited to up to 8Mb down and up to 0.75Mb up in some rural areas
  • BT Infinity 1 fibre-optic broadband - up to 52Mb download speed and up to 9.5Mb upload speed
  • BT Infinity 2 fibre-optic broadband - up to 76Mb download speed and up to 19Mb upload speed

Whether you can enjoy BT's fastest speeds depends on factors like whether your exchange and street cabinet have been upgraded to the latest technology, and how much copper telephone cable there is between your home and the exchange (or the street cabinet for BT Infinity).

For the standard broadband and Infinity 1 packages you can choose whether to have unlimited usage, allowing you to use as much Internet as you like each month, or whether you will pay less and have a download limit. There are a range of limits available with smaller limits usually costing less, although special offers and promotions may apply to make unlimited options more affordable. Infinity 2 is unlimited.

All packages come with free unlimited weekend calls to UK landlines, but this is again flexible, allowing you to extend the option to unlimited anytime calls.

What TV options are available?

You can also combine your broadband and phone service with a TV service by adding BT TV - BT's digital television service - to your package.

BT TV can only be taken with a BT broadband subscription as it uses your connection to stream content which is not available on Freeview. Speeds of 5Mb or more are required to view high definition content, 2Mb or more for standard definition. If your connection falls short of this minimum you won't be able to sign up.

Customers can choose between:

  • BT TV Entertainment Starter - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 20 premium channels
  • BT TV Entertainment Plus - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 27 premium channels and TV on the Go
  • BT TV Total Entertainment - 80 Freeview channels (including 12 in HD), On Demand, Catch up TV, BT Sport, 50 premium channels and TV on the Go

All BT TV packages come with up to 80 Freeview TV and radio channels, plus access to 7 day catch up TV and on-demand shows. The YouView powered set top box also gives you high definition versions of the 4 main terrestrial TV channels via Freeview HD and allows you to pause and rewind live TV or record your favourite shows for later. You can also access a large library of on demand TV shows, music videos and more, or pay per view blockbuster films.

BT TV's streamed channels and on-demand films and TV shows do not count towards your broadband usage allowance. Viewing rival services like Netflix, Amazon Instant Video or NOW TV will count towards any usage limit you might have on your BT Broadband service, so bear this in mind when deciding between limited or unlimited packages.

Which package should I choose?

It is worth working out what your download needs are in advance as there is no need for you for to pay more than you have to, such as paying for extra bandwidth that you won't need.

At speeds of up to 52Mb, the BT Infinity 1 package offers the fastest potential speeds for basic fibre broadband in the UK (at launch time, at least — it's likely that other providers will upgrade their basic services in due course). This is fast enough for virtually all online activities, including watching BT Sport in Ultra HD, and may now be sufficient for those customers who would have previously been considering the faster Infinity 2 connection.

BT Infinity packages will help prevent slowdown in households with many heavy Internet users, such as student households or those with large families. However, if you're close enough to the telephone exchange, BT Broadband's speeds of up to 17Mb may still be fast enough, allowing you to stream live television or communicate over Skype without encountering problems. You might benefit from faster internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream large amounts TV and films, especially in larger households where more than one person might be doing these things at any one time.

When considering your usage limit, it is worth asking yourself what you use the Internet for, and how often you use it. Those who use the Internet regularly for downloading files, gaming or watching a lot of streaming video (outside of the unmetered BT TV service) will hit a usage limit faster than those who only use the Internet for email, websites and social media, or go online less often. If you can find out your current monthly usage, it will provide a useful estimate for what limit you might need. There is no need to pay for capacity you will not use, but it can also provide peace-of-mind not to worry about if a YouTube video might take you over your limit.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Will you only watch streamed TV and films on unmetered BT TV or will you also use rival services like Netflix or NOW TV?
  • How heavy is your Internet usage and how often do you use it?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all BT Broadband packages

I already have Infinity 1, do I automatically get the new, faster speed?

Existing Infinity 1 customers will not be upgraded automatically to the faster speeds, and will continue on their current up to 38Mb service.

You can upgrade by taking out a new contract, but unless you're already getting speeds of 38Mb, or thereabouts, it may not be worth it. For many users the internet speeds they get are limited by physical factors such as their distance from the street cabinet, rather than the speed limits of their chosen broadband service. Thus, upgrading to a faster service will not automatically mean faster internet.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • BT Home Hub router - Standard BT Broadband customers will receive a free BT Home Hub 4 802.11n wireless router for their connections, while Infinity customers get the enhanced Smart Hub which is supercharged for fibre with 802.11ac Wi-Fi and uses smart techology to get faster Wi-Fi connections to more rooms in your home that any other major broadband providers' hubs. These routers use dual-band technology to reduce wireless interference and come with an easy online set-up.
  • BT Cloud storage - BT Broadband comes with access to BT Cloud, which allows you to store your files online. This enables you to have a back-up of important documents on your devices so that you do not lose them if something happens to that device. You can also access BT Cloud from anywhere if you have an account, which makes it easy to transfer and share files. The unlimited packages come with either 100GB or a massive 500GB, depending on which you choose. Cloud storage is an optional extra on the limited packages.
  • Internet security - All of BT's unlimited broadband packages come bundled with BT NetProtect Plus online security with McAfee. Up to 7 PCs and Macs can be protected through firewalls, anti-virus and anti-spyware software, and site rating systems. The cheaper BT Broadband deals with limited data allowances can still get BT NetProtect Plus for a small extra cost. BT Family Protection is also available to restrict and monitor children’s internet usage, including blocking access to social media and setting time limits.
  • SmartTalk - BT provide a SmartTalk app that BT Broadband users can use. This allows you to use up to 5 smartphones for landline calls through your router, potentially saving a lot of money on expensive mobile calls, and even allowing you to use your landline while abroad with a wi-fi connection. No other provider offers this option.
  • BT Sport - You don’t have to be a BT TV subscriber to have access to BT Sport. If you are a BT Broadband customer then you can use the BT Sport app or the online player to access BT Sport Lite for free or you can pay £6 extra per month for the BT Sport Pack and the exclusive sports coverage they provide, including live UEFA football, 38 Barclays Premier League matches and all Aviva Premiership Rugby matches. You can also add BT Sport to your existing Sky TV service for only £6 per month.

What are the benefits of BT Broadband?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Very fast basic fibre - BT's cheapest Infinity 1 fibre cabinets offer download speeds of up to 52Mb while most competitors limit basic fibre to only up to 38Mb. If you're close enough to your street cabinet to get the boost then the extra 14Mb could make a significant difference.
  • Wi-fi access points - All BT Broadband customers benefit from free unlimited broadband access even when not at home through free access to BT Wi-fi (formerly BT FON/BT Openzone), the world’s largest wi-fi network with over 5 million wi-fi hotspots across the UK. This lets you access the internet without the restrictions of mobile broadband from coffee shops, airports, high streets, stations, and many more places - including international hotspots.
  • Free technical support - BT Broadband provide many support options for when things go wrong. Customers can call their helpline for free from their landlines at any time of day, and access hundreds of free online guides complete with videos. BT Broadband also maintain a social media presence through forums, Twitter and YouTube, helping you solve any problems that may occur.
  • Free installation for BT Infinity 2 - BT Infinity 2 customers can get their fibre broadband installed at no extra cost.
  • Available in rural areas - BT offer the same prices at all telephone exchanges, making BT a good choice for those living in rural and remote areas where choices may be limited. In areas where Virgin cable TV isn't available, BT TV may be a good alternative to Sky.
  • Super Hub for BT Infinity - Supercharged for fibre with the very latest 802.11ac advanced wireless networking technology, BT claims their smart techology makes the Smart Hub better than any major broadband provider's latest hub at getting faster connections into more rooms of your home.
  • BT Sport Pack - If you're a sports fan and intend to sign up for BT Sport in order to see UEFA Championship, Premiere League Football, FA Cup, Rugby etc matches, it can be very attractive to switch to BT TV and get these channels for free, or to switch to BT Broadband and get them through the app or your existing Sky TV package for only £6 per month.
  • No satellite dish needed for TV - If you don't want or aren't able to install a satellite dish for your home, BT TV is available using your standard Freeview aerial and BT broadband connection.

What are the drawbacks of BT Broadband?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Costs - BT Broadband is rarely the cheapest option for all the services they provide, however this is made up for by BT providing a wider range of included extras than many other providers.
  • Must take BT phone and line rental - BT Broadband is only offered bundled with BT phone services, you can't take your line rental or call plan from someone else, or sign up with broadband from BT without having a phoneline. BT line rental tends to be priced higher than many other providers.
  • No short contracts - BT’s contracts are for 12 months, which requires a greater degree of commitment and less flexibility than other providers that offer shorter contracts. Those looking for one month contracts may be better off looking elsewhere. However, as BT Broadband is available at all BT telephone exchanges, you're unlikely to find yourself moving home to an area with no BT Broadband service at all, which can happen with some providers.
  • Smart Hub only standard on Infinity - If you want the lastest and greatest router technology, capable of getting faster connections into the 'dead spots' in your home, you only get the BT Smart Hub inclusive with BT Infinity. If you're a standard broadband customer then you get the previous generation BT Home Hub 4 or you need to pay an extra £50 to get the Smart Hub.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2015 show that while BT had the third lowest level of complaints among the major broadband provders, it was still well above the industry average. It also the highest level of complaints for pay TV, nearly four times the industry average.
Broadband.co.uk