Broadband.co.uk Blog: News

Regular Broadband-related news and comment from the Broadband.co.uk team.

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News stories relevant to broadband in the United Kingdom.

money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

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man using computer

How to avoid BT and Sky price rises - penalty free!

Posted on 2017-02-02 14:19 in News Features Sky BT

BT and Sky have both announced that they're hiking up their prices once again - but you don't have to pay them. Under Ofcom rules, any unexpected price rises mean you can quit your contract early without paying a penalty fee.

BT's price increases are all in the region of an inflation-beating 5-6% on standard and fibre broadband deals. They include:

  • Standard broadband: a £2 per month increase from £33.99 to £35.99 for the "all-in" deal including line rental, as of 2nd April
  • Fibre broadband: a £2.50 per month increase from £39.99 to £42.49 for Infinity 1, and £51.49 to £53.99 for Infinity 2, as of 2nd April
  • BT Sport: will cost £3.50 per month via BT TV from August (it was previously free). Via Sky TV the price goes up from 2nd April by £1.50 per month if you have BT Broadband, or £1 per month if you don't
  • Calls packages: also increasing across the board from 2nd April

Sky's price rises are mostly limited to line rental, but customers on older deals will also see increases:

  • Line rental: up 9% from £17.40 per month to £18.99 from 1st March
  • Older broadband and TV deals: will rise on average just under £3 per month from 1st March. The exact amount will vary depending on what deal you're on

How to cancel your broadband contract without penalty

If you aren't happy about the proposed price increases then you do have options. Ofcom states that you can end a contract without penalty if there's a price rise you weren't warned about when you first signed up.

If you're still within the minimum terms of your contract (eg. you're six months into a 12 month deal), you must tell your provider of your intention to quit within 30 days of being informed of the price rise. Both Sky and BT began informing their customers toward the end of January, so move quickly if you want to switch.

If you're outside the minimum terms of the contract (eg. you signed a 12 month deal 18 months ago), you're free to leave at any time regardless.

Switching broadband providers is likely to be your best option for saving money. The best deals are almost always reserved for new customers. Our postcode checker shows what packages are available in your area.

And what if you're happy with your provider? You can, of course, try haggling. You can sometimes get a better deal if you're willing to enter into a new contract. Even so, it's still worth arming yourself with information on the best broadband deals so you know what you're asking for. And if no offer is forthcoming remember the golden rule of haggling — always be willing to walk away.

Use our postcode checker now to find the best broadband deals in your area. Also take a look at our guide to switching broadband providers. The process has been streamlined recently, and is probably a lot easier than you expect.

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

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ASA

Broadband speed advertising: What you need to know

Posted on 2016-11-18 10:43 in News

The way broadband speeds are advertised is set to change, in response to a call by the Advertising Standards Agency.

New independent research carried out on behalf of the ASA has confirmed what we've long suspected: there's widespread confusion about all aspects of broadband speeds. The ASA was concerned that this could prove to be misleading.

The research found that:

  • Speed is an important factor for a significant number of consumers when choosing a broadband package
  • Understanding of broadband speeds is low overall, with many consumers not knowing what speed they need
  • Most consumers believe they will receive the advertised speed, or close to it, when in practice most won't

A recent report from the BBC's Watchdog also highlighted the problem of misleading speed adverts. Broadband providers are currently able to advertise packages with speeds up to a certain level, so long as 10% of their customers can achieve that level. The vast majority of customers will get slower - and often considerably slower - speeds.

Analysis of speed test results shows that the typically advertised 'up to 17Mb' figure may not even meet these standards - most providers' customers have a top 10% speed closer to 15Mb or, in some cases, 14Mb. Across rural areas, the top 10% speed for products advertised as 'up to 17Mb' is just short of 10Mb.

A period of consultation is underway, ahead of a likely change to be announced in the Spring of 2017.

What you need to know about broadband speeds

Hopefully, the result of all this will be greater clarity, ensuring you know exactly what you're signing up for when you buy a broadband deal. We don't yet know what the solution will be, and in reality broadband speeds are quite complicated. Here's what you need to know.

How broadband speeds are advertised

The current rules state that headline speeds must only be attainable by at least 10% of customers, and must be preceded by the words 'up to'. There should also be additional qualification to help people understand any other factors at play. However, in practice the industry appears to have settled on an advertised speed roughly 2Mb higher than the rules show have allowed.

Broadband speeds are usually much slower than advertised

Use our free Speed Test tool to see what speed you're getting, and how it compares to what you were expecting. We also produce a monthly report showing the average download speeds for the main providers in the UK so you can see which are the best and worst performing.

It's impossible to advertise an exact speed

Even though the 'up to' claims may not be satisfactory, it isn't possible to advertise an exact speed instead. There are numerous factors that affect broadband speeds, to the extent that two houses on the same street with the same deal may get different levels of service.

The main factor that affects broadband speed

The biggest problem is the distance between your home and the nearest street cabinet (for most fibre broadband packages) or nearest exchange (for standard broadband). This is because part or all of the connection runs over copper lines, and the further the signal has to travel over these lines the weaker it gets. It's worse for rural areas, where these distances tend to be much longer, and the rural infrastructure is also less likely to have been upgraded to anything newer or faster.

Virgin is not affected by this

An exception to this is Virgin Media, which uses its own cable network, as well as smaller fibre-to-the-property providers, which bring the connection direct to your home rather than your nearest street cabinet.

Other things that slow down your broadband

There are many other factors at play, too. Smaller providers may slow down during peak hours because they don't have enough bandwidth to service all of their customers at maximum speed. Some providers may have traffic management policies in place to restrict speeds on the heaviest users. Your Wi-Fi router could also be a problem. Many providers supply cheaper, older technology routers that slow down over longer distances or are unable to deliver the full speed of your broadband connection.

How you can improve your broadband speed

It's possible to speed up your broadband in several ways. These include making sure your router is positioned in the best place in your home, and potentially upgrading the router to a faster model. For more tips check out our 12 tips to boost you broadband speed.

What broadband speed you need

The speed of broadband you need depends mostly on two things: how many people will be using your connection, and what you're using the internet for. A small household just using Facebook and the web can get away with a slower package. A large household with people watching Netflix and play games online will need something much faster. Read more in our guide to what broadband speed you need.

Use our free Speed Test tool today to find out fast out how fast your broadband is.

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Broadband.co.uk's all-in prices

Our revamped comparison tables make it easier than ever to find the best broadband for you

Posted on 2016-11-11 10:22 in Announcements News

Finding the cheapest broadband deal is now easier than ever thanks to our new price comparison tables.

Our revamped listings help to bring much needed clarity to broadband pricing. They now show exactly how much a package will cost you each month, as well as the total amount you'd pay in the first year. In addition, we clearly outline any upfront costs you'd need to pay for things like equipment or installation - the exact kind of things that so often get hidden in the small print.

Broadband pricing has often been complicated and confusing. Our enhanced comparison tables bring greater consistency to the way different providers' offers are presented. By default, packages are sorted by the first year cost - which includes any setup fees - so you'll be able to see exactly how much you would pay in the first 12 months of any deal.

Greater clarity in pricing

Back in May, the Advertising Standards Authority teamed up with Ofcom to announce new rules designed to make it simpler for consumers to compare broadband packages and gave providers until the end of October to comply. It said that product listings needed to stop separating broadband and line rental charges, and give greater prominence to contract length and up-front costs.

We fully support the new guidelines at Broadband.co.uk. Our purpose is to help you find the best broadband deal at the best price, and we've long argued that greater consistency and clarity was needed in the way that deals were advertised.

With the rules now in effect, we've overhauled the way we present pricing information to you. These are the main changes you'll find:

  • Full monthly cost - All packages now show the total price you will pay each month, even if the provider is still separating out broadband and line rental charges. You'll always be able to compare like-for-like.
  • Full first-year cost - Find out how much a package will cost you in the first year, once introductory offers have been accounted for, and including any additional upfront costs you may need to pay. If you'll receive promotional cashback or account credit during the year, this is deducted from the total. (Vouchers and other rewards aren't included.)
  • Upfront cost - Say goodbye to hidden fees. Any extras like setup, equipment, or delivery charges are now shown as a single all-in total beneath the monthly price. (If you need a new telephone line, additional prices may apply, see More Info or click Go to site.)
  • Broadband-only deals - Those packages that are sold as broadband-only but still require a phone line - so you need to shop around and pay someone else for separate line rental - are now either shown on their own Broadband-Only tab for the associated provider, or are clearly marked as needing separate line rental.
  • More info - Hit the More info button to get a full breakdown on each package. This includes the all-in price and how this compares to what's advertised (in cases where the provider still presents differently), along with details of telephone line requirements and what else you get with the package.

Ready to switch broadband providers? Use our postcode checker to find out which deals are available in your area.

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

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Direct Save Telecom

Bargain Broadband for just 95p from Direct Save Telecom!

Posted on 2015-12-21 16:48 in News Offers Direct Save

Direct Save Telecom are already one of the cheapest broadband suppliers out there with their £1.95 broadband and calls package. However, this hasn't stopped them from introducing a new, cheaper deal! They now offer a fantastic unlimited broadband contract for only 95p a month!

This deal is on a 12 month contract and comes with a free wireless router. It also features an only pay for the calls you make phone package, charged at the standard Direct Save call rates. This is ideal for those who primarily use the inclusive minutes on their mobile phone contracts to make calls and don't want to pay extra for landline call features they simply won't use.

While you will need to pay £17.75 line rental a month, you can reduce these costs by paying £138 for a year up front, making it the equivalent of only £11.50 a month!

Interested in this deal? Head on over to Direct Save Telecom to sign up! Looking for a deal with a phone package or fibre broadband? Check out the other offers from Direct Save Telecom!

Only available within Direct Save Telecom's low cost network area, more expensive packages are available for those outside of their network area. One-off setup fee of £24.95 applies along with £8.95 delivery fee for the router. Calls to UK landlines cost 15.75p to connect and then 9.5p a minute.

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Sky: Choose a £100 reward or an LG 32" TV

Expired: Record Breaking Black Friday / Cyber Monday Deals

Posted on 2015-11-27 18:04 in News Offers Expired 4GEE Hyperoptic TalkTalk Sky BT Plusnet

Despite not having celebrated a family holiday yesterday, Britain still gets to enjoy America's traditional equivalent to the January sales, Black Friday, with headline grabbing special offers available not just today, but all weekend and on Monday too.

This year several broadband suppliers have jumped onto the Black Friday bandwagon and are offering some record breaking special offers, some of the best we've ever seen.

Sky TV have a rewards blowout with a choice of high value rewards including a free 32" LG TV or a LG Soundbar on Broadband and TV bundles and the option of a Galaxy Tab 4 tablet computer with standalone broadband for new customers!

Plusnet have brought back one of their best ever offers, adding an additional £75 cashback on their 12 months free broadband on a 12 month contract offer, meaning that you actually earn back £68 over the first year! You do need to pay Plusnet for a phone line, but this is as cheap as £15.49 monthly equivalent when paid upfront.

TalkTalk have slashed the all in monthly cost of their broadband for the first year with 12 months half price line rental on top of 18 months free broadband on an 18 month contract! So that's just £8.85 all in monthly cost for a year. What's more the line rental discount applies to TalkTalk Fibre and TalkTalk Plus TV too which are both half price for a year!

If you're looking for mobile broadband offers, 4GEE's Black Friday weekend offer sees both their popular portable WiFi devices FREE and a monthly contract with 50GB of data only £25 per month!

And if you're lucky enough to live in one of Hyperoptic's connected buildings, you can get their ultrafast and hyperfast broadband free for the first 3 months with a £100 Amazon voucher reward!

Check out which offers are available where you live or call 0800 093 0405 to speak to one of our advisers. Hurry, all offers end soon!

Offers only apply to new customers of the relevant broadband provider who sign up online who do not need a new telephone line or number. Minimum contracts apply for all deals. Line rental required on all but Hyperoptic's deals. Setup costs and additional charges may apply. Offers may be restricted to particular coverage areas. Rewards must be claimed online after activation. One reward per household. Unless otherwise stated, offers are valid until the end of 2015-11-30. Offers may be withdrawn or amended at any time. Click through to the providers' websites for further details, terms and conditions and confirmation of eligibility.

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National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

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