Hyperoptic Broadband Buyers Guide

Hyperfast fibre to the building broadband, offering gigabit maximum speeds in select urban locations

  • Faster than most competitors, 1Gb maximum broadband speeds, averages 900Mb
  • Symmetric service offering 1Gb maximum upload speed, averaging 900Mb
  • Cheaper 30Mb and 150Mb services also offered, 150Mb offers symmetric uploads
  • Truly unlimited usage on all products, without traffic shaping or throttling
  • No need for a landline, both phone and broadband-only products available
  • 24/7 technical support

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Hyperoptic 1Gb Fibre Connection - Broadband & Phone
£39.00 for 12 months
£63.00 thereafter

No upfront cost

  • Ending 12 months reduced price!
  • 900Mb average download & upload speeds!
  • Truly unlimited usage
  • Free HyperHub wireless router
  • Use code SPRING19 at checkout
  • No contract deals available!
  • Unbeatably fast gigabit broadband
  • FREE standard installation and connection worth £240!
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Hyperoptic 150Mb Fibre Connection - Broadband & Phone
£24.00 for 12 months
£38.00 thereafter

No upfront cost

  • Ending 12 months reduced price!
  • 150Mb average download & upload speeds!
  • Truly unlimited usage
  • Free HyperHub wireless router
  • Use code SPRING19 at checkout
  • No contract deals available!
  • Faster uploads than any competitor
  • FREE standard installation and connection worth £240!
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Hyperoptic 30Mb Fibre Connection - Broadband & Phone
£16.00 for 12 months
£25.00 thereafter

No upfront cost

  • Ending 12 months reduced price!
  • 30Mb average download speed
  • Truly unlimited usage
  • Free HyperHub wireless router
  • Use code SPRING19 at checkout
  • FREE standard installation and connection worth £240!
  • 1Mb upload speeds
  • No contract deals available!
  • Standalone broadband available
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose Hyperoptic

  • Unbeatable speed - with the fastest package offering average speeds of 900Mb few other providers come close to matching Hyperoptic
  • Upload speed - on Hyperoptic's 1Gb and 150Mb deals, upload speed is the same as download speed
  • 30Mb and 150Mb options available - If you don't need the full gigabit service then you can save money with a budget 30Mb service (with 1Mb upload speeds), or a symmetric 150Mb service
  • Speed as advertised - as Hyperoptic uses full fibre to the building and high speed networks within the building, connection speeds average at least 95% of the advertised speed
  • Short contracts available - customers have a choice of 12 month or 1 month contracts
  • Truly unlimited usage - customers can download as much as they like without limits, there's no traffic shaping or throttling
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via a network faceplate, so broadband-only products are available
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles only £3 to £6 more than the broadband-only cost
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered

Possible downsides

  • Limited availability - only select urban locations are supported. As of 2019 it's available in around 30 cities, and mostly only in apartment blocks
  • Installation can be expensive - if you have non-standard requirements for installation, such as moving an existing faceplate or placing the faceplate far from from your front door, you may be liable for the full £200 standard installation fee
  • No copper phone line - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage, so you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection
  • Excessive usage policy - although Hyperoptic's broadband is unlimited and unthrottled, their fair usage policy states that if you make excessive use of your connection to the detriment of other customers, then your service may be suspended

Features at a glance

  • Average speeds start at 30Mb download and 1Mb upload, go up to 900Mb symmetric download and upload with top speeds of 1Gb

  • Monthly rolling and 12 month minimum contracts available

  • Truly unlimited usage with no traffic management but 'excessive usage' is prohibited

  • Free with a 12 month contract during offer periods, £40 activation fee otherwise, and a £200 installation fee may apply if you have non-standard installation requirements

  • 24 hour customer service and technical support via email, national rate phone number (free from Hyperoptic phone lines) or livechat (except from 5pm to 9am on weekends)

  • The optional HyperHub router has security and parental controls

  • Optional AC-rated HyperHub router provided

  • Voice-over-broadband telephone service available for only £3 to £6 more than the broadband-only monthly cost, £5 per month International Plan adds discounted calls to 50 destinations at any time of day

  • No line rental or landline needed, or you can keep your current copper landline line rental and phone provider

3.3 stars
  satisfaction rating based on 143 customer ratings since 2018-06-19. See more Hyperoptic customer ratings and reviews.

Details last checked on 2019-06-17

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Hyperoptic 30Mb Fibre Connection - Broadband Only More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
Use code FLASH19 at checkout to get the offer!

802.11n Wireless Router

averages
30Mb
truly
unlimited
12
months
£180 £15.00
£22.00 after 12 months
With code FLASH19

Go to site
Hyperoptic 30Mb Fibre Connection - Broadband & Phone More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
Use code FLASH19 at checkout to get the offer!

802.11n Wireless RouterPhone CallingLine Rental

averages
30Mb
truly
unlimited
12
months
£192 £16.00
£25.00 after 12 months
With code FLASH19

Go to site
Hyperoptic 150Mb Fibre Connection - Broadband Only More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
Use code FLASH19 at checkout to get the offer!
150Mb upload speeds!

802.11n Wireless Router

averages
150Mb
truly
unlimited
12
months
£276 £23.00
£35.00 after 12 months
With code FLASH19

Go to site
Hyperoptic 150Mb Fibre Connection - Broadband & Phone More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
Use code FLASH19 at checkout to get the offer!
150Mb upload speeds!

802.11n Wireless RouterPhone CallingLine Rental

averages
150Mb
truly
unlimited
12
months
£288 £24.00
£38.00 after 12 months
With code FLASH19

Go to site
Hyperoptic 1Gb Fibre Connection - Broadband Only More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
Use code FLASH19 at checkout to get the offer!
900Mb average upload speeds!

802.11n Wireless Router

averages
900Mb
truly
unlimited
12
months
£456 £38.00
£60.00 after 12 months
With code FLASH19

Go to site
Hyperoptic 1Gb Fibre Connection - Broadband & Phone More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
Use code FLASH19 at checkout to get the offer!
900Mb average upload speeds!

802.11n Wireless RouterPhone CallingLine Rental

averages
900Mb
truly
unlimited
12
months
£468 £39.00
£63.00 after 12 months
With code FLASH19

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-06-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Customer Service
    3.3 stars
  • Speed
    3.3 stars
  • Reliability
    3.3 stars

Based on 143 customer ratings since 2018-06-19

Show all time ratings

Add your own review of Hyperoptic

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Worst broadband I have ever used, when a download starts it might be relatively quick (not overly so) it is intermittent and often takes a long time to ping through. My normal telephone broadband was much better. Certainly warn people to stay away unless the price it massively better and you arent worried about connectivity/speed too much!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Leeds Hyperoptic  
An absolutely disappointing service. I got into a contract with them only 3 days ago and woke up today to find no internet and it has happened for the 4th time in 3 days. The guys on the phone could not fix it and need an engineer to visit. I am a working professional and the only times they have available is during business hours for an engineer to visit - that is 9-5 and are providing no flexibility with that.
I will not recommend this to anyone else - go for more established names instead. I am getting put of the contract since I am still in the 30 day “test phase”. Imagine what would have happened once out of the 1 month period.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
London Strata Hyperoptic  
Been with them for 12 months and about to renew for a further 12. Service has been brilliant for the entire contract. Had 150mbps and the speed has remained at that for the whole contract. Had to speak to customer service once due to a fault light flashing on the router, within minutes they upgraded my router to their newest version and sent it out free of charge the next working day.

Considering upgrading to 1 gig speed for the next 12 months.

Highly recommend
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester Hyperoptic  
The customer service I experienced with Hyperoptic was very nice. I have never called, only used their chat service. I have never had to wait for than 2 minutes for someone to chat to. The only times I had to get in touch was to set up the account and at the end of the 12 month period. Very helpful staff. Even the engineer who came to install the socket was helpful and courteous.

I started with the 1GB account, but only got 270Mbps. There was something wrong with the line. I then changed to the 30mbps one (which was enough for me). One an average, I would get 20-25mbps.

If you are debating on using them, I highly recommend using them.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Romford Hyperoptic  
I was very disappointed when, after the purchase, I discovered that what was written in the pamphlet I received at home was a lie. It is written FREE same day activaction but on the next page after payment I discovered that I had space to schedule only 8 days later. I entered the chat and after explaining everything the maximum that was granted to me was a change for 7 days later. A lie to sell.
Liverpool Hyperoptic  
Service started out great, brilliant support all the way through the contract, but then...

I found out they signed me up for a 12-month contract for £67 per month right before I was due to move out.

Based on their site £64 is pay as you go 1GB service, and 12-month contract appears to be £46 per month.

I discussed this with their management and they advised that this was a contract I signed, my question is why would you give me the worst possible option (doesn't sound very customer-centric to me).

So it sounds like they screwed me from the start. Safe to say I would not be recommending these guys any time soon.

Luckily I only had about 2 months left in the contract as I had to move out of the property I was renting, so I ended up paying for the remainder 2 months.

So, I worked out that the lifetime value of a customer for Hyperoptic is around £128. I would have been happy to take them to my new place, but since they were such (expletive here) at the end I have chosen to stay well clear of them.

Just a word of caution to everyone else looking to sign up.
  • Satisfaction
    2 stars
  • Customer Service
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
London Hyperoptic  
Buyer beware when you first get Hyperoptic you get the speed you pay for after a couple of weeks it drops by half when I ring customer service the guy trys to tell me im getting the spped I should be and must be something broken on my pc that's doing that I tell the guy dude I build and fx pc's for a living and I can tell you 1000% theres nothing in a computer that can reduce cable speed so he hung up on me ….ill stay for the year as its still better speed then I was getting before but if I see a better offer im gone
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
London Hyperoptic  
Internet is good when it's available but constantly drops out and videos are left buffering, even with such a fast connection.

Having to switch provider and getting a massive bill to cancel because they're not available. There's very little options and customer service isn't fantastic.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Bristol Hyperoptic  
Truly terrible. Intermittent and slow (when it works!) Currently have been 4 days without WiFi, when all other providers in my block of flats are ok. I work from home, so have had to sit in cafes to get internet to work for the past few days. No apology or compensation from customer service, and no commitment to a ‘fix date’. Have terminated my contract. Will never use again!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Richards Hyperoptic  
The experience I had with them is quite frustrating and too time-consuming.

The whole team is operated in Serbia. And, although they think they do the good job, they don't.
And, their command of English speaking has not resulted into good turnout of problem solving or question-answering. Never the Smooth installation ot its date setup, even, or, now I am dealing with the suspicious delay in Service termination.

I experienced all those, and, they need to train absolutely everyone in the Customer Service team first, who have no idea of how things are getting done. The managers sound like the typical reps and their reps don't sound like they just received different versions of English (foreign) manualsand as if they were just hired.

All they are good at is, They just keep giving out lip services politely.

I would rather have some experienced experts who will focus on how to get things resolved.

But, my inquiry is answered by random representatives of all experience levels every time, and, at one point, they all gave different answers of different directions, until one staff suggested they should stop responding to me with different answers NOT to confuse me further. That showed how their structure of the teams were a pure mess.

Their installation setup dates are changed without consent, and, the technicians are equally confused with the changed dates, without any given materials to work with. And, the company wi fi signals are shown as 1Gbps although my service is only 150Mbps. And, when I wanted to change the wi fi name and password, there was NO instructions online (and surely the representatives still insist they do and they don't have any knowledge of why router wifi name and password should be changed) and the supervisor I spoke to admitted himself not familiar with the issues, and, their untrained staff or his company website security problem.


And, when I finally figured out to change the factory default password to my own, to avoid any hacking risk, even that website link was NOT secure, exposing my new password could be sent and saved somehow without encryption. Till then, they did not even know how much security had to be embedded in their websites, they did not think of their business far enough.

Their Telesale service reps did not know what is offered and what is not. And, one representative was clearly explaining the terms, then, the next one challenged the term and instead of honoring my already opened account and its installation date setup, she tried to go back and replay the call conversation to find who I spoke to and tried to make sure the telesales person to get punished. Dog eat Dog situations without my consent, but, for her justice fulfillment!

And, it was just terrible to see what she was doing, instead of helping me (she is the same one who changed my cable installation date pushed 2 days further without my consent). And, when I reminded her that I actually managed the installation date 1 day earlier, another Representative said it was a wrong installation selection (assuming that I made a mistake) and tried to cancel the whole installation date.

Confusing to read all so far, right?


This is exactly how things happened to me, with tons of confusion thrown at me by remotely operated Serbian call center. Nobody was answering the calls from UK to understand UK business. And, they took my words as insulting their country. Really?

And, none of them apologized but kept adding what each one of them thinks was right to confuse more. But, no one cared what I would get.

On the installation date, they stood me up, then, the next day, someone called and left a message, but, did not show up. Then 3rd day, someone showed up. Sad to say, the tech was nothing but a wonderful immigration guy who barely spoke English, and paid with minimal wage, and, he was not well trained to put to work (Customer service said it would be a perfectly trained English guy of many years of trade experience). It turned out he started to work for 6 months without anyone showing him of any skills.

And, he had no idea where he was drilling in my property. As I am a professional, I stopped each step, but, where he took his freedom and drilled, it was a little mess.
He could hit the pipes or wires. But, his innocently ignorant mind would not know how serious the problem could be.
He would not have general knowledge of the construction layout, or, facility codes.


And, the Internet speed. I am from 3 homes of 3 countries with 150Mbps, 1Gbps, and, this 150Mbps is typically 65Mbps, and, upload was only 14Mbps with wired connection. That is okay for now, as my neighbors hasn't piggyback the same signal from this cable yet.

So, don't expect super fast but it is not slowing down as my review is still within the 1st month.

And, the way they lay out the cable in the pre-existing, residential block is quite alarming.

Anyone can go up to open the ceiling in the corridor, to cut their bundled wires. And, they just simply did not secure their reserved cable lines.

And, I mentioned that their website is not secure. And, Their customer service is far below anyone's expectation cancelling the installation dates, and, not explaning anything solidly, and assuming a lot from the replies their other reps produced, but, NOT by the actual customer's.


Now, my non-contract term termination is not honored and, although I submitted my request 5 days ago, no one is answering my request, but tossing around my request and discontinuing the chat windows at random. That is how they do the business.

Will you join their faster speed no matter what? I have spoken, chatted, and called hours costing 30+ hours within the past 4 weeks. And, I spent over 250 pounds to buy materials to cover the cable and patch the mess. was it worth it? No, But, UK Internet broadband service is so limited, either you wait for more years or you get this now situation, in my case.

I hope you get the better chance than my unfortunate experience with them, if you decide to proceed with them. Good luck!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Isle of Dogs, London Hyperoptic  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

Broadband compensation

Automatic compensation for loss of broadband service goes live from today

Posted on 2019-04-01 16:56 in News TalkTalk Zen Plusnet BT EE Sky Vodafone Virgin Media Hyperoptic

A new voluntary code introduced by Ofcom goes into effect today. This scheme means that the broadband providers who have signed up will have to reimburse customers in the event of their broadband or landline phone service being down for longer than two days. Here's what you need to know.

The compensation you can expect

  • Delayed repair following loss of service - if a fault takes longer than two days to fix, you can expect £8 for each day after that period that your broadband is not repaired
  • Missed appointments - if the engineer does not turn up or your appointment is cancelled with less than 24 hours of notice, you can expect £25 per missed appointment
  • Delays with the start of a new service - if your broadband does not go live on the agreed date, you can expect £5 for each day of delay, including the missed start date

Homes and small to medium businesses who choose to use residential broadband are eligible for compensation on this scheme, and you should only need to report the fault for compensation to be paid out automatically.

To qualify for compensation, faults must not be of your own making (for example, your problem is down to your own wiring and equipment, you shove a spade through a vital cable on your property, or you're not at home for an engineer visit). You're also due compensation in the event of extreme weather causing problems and third-party incidents that contribute to the delay of repairs.

The providers taking part

Originally BT, Sky, TalkTalk, Virgin Media and Zen signed up to the agreement back when it was proposed in 2017. Since then EE, Hyperoptic, Plusnet and Vodafone have also signed up, accounting for more than 95% of broadband and landline customers in the UK. While most of these providers will be participating in this scheme from today, Hyperoptic and Vodafone will start automatic compensation later this year, and EE should be ready to do so next year.

Find more information in Ofcom's press release.

Comments

Hyperoptic Broadband Buyers Guide - Is Hyperoptic right for you?

Can I get Hyperoptic?

Hyperoptic is only available at select urban apartment buildings. In early 2019 it was limited to various postcodes in around 30 cities, covering 400,000 homes.

Plans are in place to increase coverage, but chances are you'll have to wait until you can get it. Hyperoptic should be available in half a million homes by the end of 2019, two million homes by 2022, and some five million homes by 2027.

Hyperoptic's hyperfast gigabit broadband uses a technology called fibre to the building (FTTB) where a full fibre optic link is taken into the basement of an apartment building, this is then distributed to the apartments within the building using a high speed network, either using ethernet or fibre links, depending on the nature of the building. Residents of the building can then connect to the high speed network using an network faceplate installed within their home, either connecting their computer directly with network cable or using the supplied Hyperhub.

To find out if your building has been hooked up to Hyperoptic's network, use our postcode checker. Please note, in some limited cases more than one building will be in the same postcode area or your building may still be in the pre-order phase, if this is the case then the Hyperoptic site will confirm availability before you sign up.

Hyperoptic's standard installation fee for a faceplate is £200, with standard broadband activation charged at £40. Thanks to ongoing promotions, the installation fee is almost never chargable if your installation is straight forward, you don't wish to move an existing faceplate, or place your new faceplate away from your front door. Activation is usually only charged when you opt for a monthly rolling contract rather than a 12 month contract term.

Property developers within Hyperoptic areas can apply to have their buildings upgraded to bring gigabit fibre to their tenants, so if other buildings in your area have Hyperoptic already, talk to your property manager about the possibility of an upgrade. If they know that there's demand in the building, they may be more likely to invest in hyperfast broadband. You can also register your interest on the Hyperoptic website. Buildings with the highest customer demand get the lowest installation costs, and they also get connected before anyone else.

What packages are available?

Hyperoptic offer three core broadband packages:

  • 1Gb Fibre Broadband - among the fastest broadband deals you can get in the UK. The average speed is 900Mb - and that's upload as well as download speed. The service is fully unlimited
  • 150Mb Fibre Broadband - the mid-range offering has an average download and upload speed of 150Mb, with is still faster than many UK providers can offer. It's an unlimited service
  • 30Mb Fibre Broadband - the entry-level service has an average speed of 30Mb for downloads, and 1Mb for uploads, all unlimited. This is more in line with entry-level fibre packages from other providers

All of these packages come with truly unlimited usage without traffic shaping or throttling, or any restrictions based on the type of traffic or the time of day. However, there is an excessive usage policy, meaning you could be warned or have your service suspended if you use an excessively large amount of data, to the material detriment of other customers.

As Hyperoptic's service is based on full fibre optic to the building and high speed ethernet or fibre networks within the building, there's no slow downs from copper telephone lines, so the advertised maximum protocol speeds tend to be very close to what you'll actually get, as the very high average speeds show. Most gigabit customers get an average speed of at least 95% of what was advertised, with the median speak at peak hours a whopping 900Mb, with any slowdowns caused by limitations in their devices, the speeds of web servers on the Internet or the links beyond Hyperoptic's servers on the way to the site they're visiting.

Hyperoptic doesn't use a copper phone line, so you don't need one connected to your home if you don't want a landline. In turn, this means you don't need to pay line rental. If you do want a traditional line you can get one installed from a separate provider. If you'd rather get everything from Hyperoptic you can add an optional phone bundle to your broadband contract, with plans starting from only around £3 to £6 extra per month. However, this is a voice-over IP service which uses your broadband connection to make and receive calls. It won't work during power outages or other broadband outages although, for an addition one of £25 charge, Hyperoptic will provide a backup battery that should keep your phone working during most power outages.

Which package should I choose?

An important first question to ask yourself is do you need hyperfast speeds, or would ultrafast symmetric broadband meet all your household's needs?

If you're a light user who doesn't do much uploading (such as sharing photos and videos on social media, or syncing or backing up your devices to the cloud) then the 30Mb downloads and 1Mb uploads package may meet all your needs while saving money compared to the other packages. These speeds are similar to what are on offer through other providers' basic fibre deals. It's likely to be good enough for most homes.

If you have a busy household or you make use of cloud backup or syncing, are a vlogger, social networker or content creator, you're likely to want the speed of 150Mb or 1Gb connections. Not only do they offer vastly superior download speeds, but their upload speeds are among the best on the market.

150Mb download is usually fast enough the even very active households, and the 150Mb uploads mean cloud sync and backup, or video sharing on sites like YouTube, is faster than on any competitor's network. The 150Mb package is likely to be a significant upgrade even from an asymmetric fibre service like BT Superfast Fibre 2. However if you want the very fastest connection possible, the 1Gb symmetric gigabit hyperfast broadband is unbeatable.

Points to consider before you choose

  • Is speed a priority for you?
  • Can your computer or other devices actually handle speeds of 1Gb (needs a 2GHz or faster processor and an up to date network card)? If not, opt for 150Mb
  • Do you have a busy household or make a lot of use of HD or better video services?
  • Do you upload photos or videos, or make use of cloud sync and backup services like DropBox, iCloud or SkyDrive?
  • Do you need a phone line to your home or could you make do with just mobile phones for voice?
  • If you need a phone line, would Hyperoptic's voice-over-broadband phone service work for you, or do you need a phone line that works when your power or broadband is down?

Compare all Hyperoptic deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Hyperhub wireless router - New customers receive an AC-rated wireless router that's fast enough to deliver your broadband at top speed. You can also connect up your own router, if you prefer. The Hyperhub is required if you need to use Hyperoptic's phone service, but can also be connected to a separate wireless router or network switch.
  • 24/7 customer service - Hyperoptic's telephone customer service and technical support is available 24/7 to help with any queries or problems you may have, this is a national rate number but free from a Hyperoptic phoneline. You can also raise technical support tickets using Hyperoptic's website or live chat 24 hours a day on weekdays or between 9am and 5pm on weekends.

What are the benefits of Hyperoptic?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Unbeatable gigabit speed - With hyperfast 900Mb-average speeds available, few other providers comes close to matching Hyperoptic. As of early 2019, 900Mb is nearly 30 times faster than the UK average broadband speed, 13 times faster than a fibre to the cabinet deal (such as those from BT), and nearly three times faster than what Virgin offer.
  • Incredible upload speed - On Hyperoptic's 1Gb and 150Mb deals, upload speed is the same as download speed, this is in sharp contrast to competitors who may offer upload speeds of less that 10% of download.
  • Cheaper options available - Most households don't need 900Mb broadband speeds. You can save money with the symmetric 150Mb option, or even the 30Mb deal. Just beware of the much slower upload speeds on that package.
  • Short contracts - Hyperoptic is available on a choice of 12 month or 30-day rolling contracts. You'll pay more for the latter but it's a good choice if you're planning to move in the near future. After all, with Hyperoptic's limited coverage, it's unlikely you'll be able to connect in your next home.
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via an ethernet network faceplate, products can be bought stand alone with no landline at all, or paired with someone else's line rental and call plan through your separate copper phone line.
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles starting from only £3 to £6 extra per month, plus for £5 more you get discounted calls to 50 international destinations at any time of day. Your free Hyperhub router has a voice port that will allow you to connect a standard telephone handset.
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered, or upgraded as needed. Hyperoptic have already planned an upgrade to 10Gb connections once technical and customer demand requires it.
  • Improves property prices - If your building and home have been hooked up to the Hyperoptic network this can produce a sizeable value increase when selling your home, especially if surrounding properties have poor broadband speeds.

What are the drawbacks of Hyperoptic?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Very limited availability - Hyperoptic is only available in a limited number of (mostly upmarket) apartment blocks in a limited number of postcodes in a limited number of cities. Even if it's available in the building across the street from you, it doesn't mean you'll be able to get it yourself.
  • Non-standard installation can be expensive - If you have non-standard requirements for installation, such as moving an existing faceplate or placing the faceplate far from from your front door, you may be liable for the full £200 standard installation fee, or at least an additional installation extension servic
  • Computer or device upgrades may be needed - If you don't have a more recent network card, or have a slower processor, you may need to upgrade your computer to enjoy full gigabit speeds. 150Mb should work on older computers though. To achieve the full gigabit speeds you'll need to use a wired connection, and if you want to achieve wireless speeds over 130Mb, your devices will need to support 802.11ac wireless protocols, which can exclude older mobiles, tablets and games consoles.
  • No copper phone line during outages - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage. This may not be a problem, and can be mitigated by paying £25 for the battery backup option, but be aware that you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection if continuous phone line availability is critical.
  • Excessive usage policy - Although Hyperoptic's broadband is unlimited and unthrottled, only using traffic management to prioritise telephone calls, their fair usage policy states that if you make such excessive use of their services that other customers' connections are detrimentally affected, then you may be given a written warning or even have your service suspended or terminated. Their terms and conditions also define a number of stringent 'content standards' that prohibit use of your connection for activities such as deceiving, impersonating or annoying any person, which some users may consider too restrictive.
Broadband.co.uk