Hyperoptic

Hyperfast fibre to the building broadband, offering up to gigabit speeds in select urban locations

  • Full fibre optic connection direct to the basement of select urban apartment buildings
  • Faster than all competitors, up to 1Gb broadband speeds, 1000Mb
  • Fastest upload speed of any provider - symmetric service offering 1Gb upload speed
  • Cheaper 20Mb and 100Mb services also offered, 100Mb offers symmetric uploads
  • Unlimited usage on all products, without traffic shaping or throttling
  • No need for a landline, broadband-only products available
  • Voice over broadband telephone bundles also available

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Hyperoptic 1Gb Fibre Broadband + Phone
£49.00 for 12 months
£63.00 thereafter

No upfront cost

  • Ending 12 months reduced price!
  • Up to 1Gb download & upload speeds!
  • Truly unlimited usage
  • Free HyperHub wireless router
  • No contract deals available!
  • Unbeatably fast gigabit broadband
  • FREE standard installation and connection worth £240!
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Hyperoptic 100Mb Fibre Broadband + Phone
£29.00 for 12 months
£38.00 thereafter

No upfront cost

  • Ending 12 months reduced price!
  • Up to 100Mb download & upload speeds!
  • Truly unlimited usage
  • Free HyperHub wireless router
  • No contract deals available!
  • Faster uploads than any competitor
  • FREE standard installation and connection worth £240!
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Hyperoptic 20Mb Fibre Broadband + Phone
£19.00 for 12 months
£25.00 thereafter

No upfront cost

  • Ending 12 months reduced price!
  • Up to 20Mb download speed
  • Truly unlimited usage
  • Free HyperHub wireless router
  • FREE standard installation and connection worth £240!
  • 1Mb upload speeds
  • No contract deals available!
  • Standalone broadband available
  • Evening and weekend calling
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose Hyperoptic

  • Unbeatable speed - With hyperfast 1Gb speeds available, no other provider comes close to matching Hyperoptic
  • Upload speed - On Hyperoptic's 1Gb and 100Mb deals, upload speed is the same as download speed
  • 20Mb and 100Mb options available - If you don't need the full 1Gb service then you can save money with a budget 20Mb/1Mb service, or a symmetric 100Mb service
  • Speed as advertised - As Hyperoptic uses full fibre to the building and high speed networks within the building, connection speeds average at least 95% of the advertised speed
  • Short contracts available - Customers have a choice of 12 month or 1 month contracts
  • Unlimited usage - Customers can download as much as they like without limits, there's no traffic shaping or throttling
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via a network faceplate, so broadband-only products are available
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles only £3 to £6 more than the broadband-only cost
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered

Possible downsides

  • Limited availability - Only select urban locations are supported, at the beginning of 2016 this is hundreds of London postcode areas and buildings in Bristol, Cardiff, Glasgow, Leeds, Liverpool, Manchester, Nottingham, Reading and Sheffield
  • Installation can be expensive - If your home hasn't already been given a Hyperoptic faceplate while your building was constructed or first connected, and if the pre-order phase is over, installation charges could be as much as £200
  • No copper phoneline - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage, so you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection
  • No 802.11ac wireless - Due to prioritising maximum wired connection speed, the supplied router only supports 802.11n limiting wireless connections to 130Mb per device, however you can connect your own router or access point
  • Excessive usage policy - Although Hyperoptic's broadband is unlimited and unthrottled, their fair usage policy states that if you make excessive use of your connection to the detriment of other customers, then your service may be suspended

 

Features at a glance

  • Up to 1Gb download and upload speeds

  • 1 month and 12 month contracts available

  • Unlimited usage with no traffic management but 'excessive usage' is prohibited

  • Free if you have a Hyperoptic faceplate installed, £40 during the pre-order phase or £200 otherwise

  • 24 hour customer service and technical support

  • The optional HyperHub router has security and parental controls

  • Optional N-rated HyperHub router provided, or connect directly to your Hyperoptic network faceplate

  • Voice-over-broadband telephone service available for only £3 to £6 more than the broadband-only cost

  • No line rental or landline needed, or you can keep your current copper landline line rental and phone provider

3.7 stars
  satisfaction rating based on 214 customer ratings since 2016-10-23. See more Hyperoptic customer ratings and reviews.

Details last checked on 2017-10-13

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Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Hyperoptic 20Mb Fibre Broadband More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
FREE standard installation and connection worth £240!

802.11n Wireless Router

up to
20Mb
truly
unlimited
12
months
£192 £16.00
£22.00 after 12 months
Use promo code FLATSHARE17

Go to site
Hyperoptic 20Mb Fibre Broadband + Phone More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
FREE standard installation and connection worth £240!

802.11n Wireless RouterPhone CallingLine Rental

up to
20Mb
truly
unlimited
12
months
£228 £19.00
£25.00 after 12 months

Go to site
Hyperoptic 100Mb Fibre Broadband More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
FREE standard installation and connection worth £240!

802.11n Wireless Router

up to
100Mb
truly
unlimited
12
months
£264 £22.00
£35.00 after 12 months
Use promo code FLATSHARE17

Go to site
Hyperoptic 100Mb Fibre Broadband + Phone More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
FREE standard installation and connection worth £240!

802.11n Wireless RouterPhone CallingLine Rental

up to
100Mb
truly
unlimited
12
months
£348 £29.00
£38.00 after 12 months

Go to site
Hyperoptic 1Gb Fibre Broadband More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
FREE standard installation and connection worth £240!

802.11n Wireless Router

up to
1Gb
truly
unlimited
12
months
£480 £40.00
£60.00 after 12 months
Use promo code FLATSHARE17

Go to site
Hyperoptic 1Gb Fibre Broadband + Phone More Info

Hurry, ends soon! 12 months reduced price + free HyperHub wireless router + no activation fee!
FREE standard installation and connection worth £240!

802.11n Wireless RouterPhone CallingLine Rental

up to
1Gb
truly
unlimited
12
months
£588 £49.00
£63.00 after 12 months

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-10-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Hyperoptic.

Customer Ratings Summary

  • Satisfaction
    3.7 stars
  • Speed
    3.7 stars
  • Reliability
    3.7 stars
  • Customer Service
    3.8 stars

Based on 214 customer ratings since 2016-10-23

Show all time ratings

Add your own review of Hyperoptic

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
The first engineer decided to take the most visible route for the cable and drilled a hole 1/3 of the way down a wall to take it into the cupboard - despite having a skirting board available to follow. He also left a mess and didn't even say he had finished. Hyperoptic said they would send a different fitter who didn't turn up and no contact from hyperoptic. Wouldn't touch them with a barge pole!
  • Satisfaction
    1 star
  • Speed
    1 star
Cardiff Bay Hyperoptic  
Avoid this company.

The internet drops out all of the time, you speak to customer service who say the speed is fine. It does look fine when you use speedchecker etc. However when you need a constant stream (gaming), it drops down to 0-1 up and download speeds, only for a few seconds but enough to either disconnect or frustrate you.

I am suprised they are getting away with advertising the speeds they do.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Nottingham Hyperoptic  
Appalling. I signed up for 100Mbs and got about 4. Customer service tried very hard to fob me off and I had to insist an engineer visited. Turned out they had connected us wrongly at another point in the building. Service is frequently dropping altogether, and is never anywhere near what they promised in terms of speed or reliability. I’d recommend it if you want to pay good money for a slow and unreliable service though, as they deliver on that. Just dreadful, I am sorry to report.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London Hyperoptic  
i had the best costumer the guy who helped me was David he was really patient and helpful.
service like this deserve 10stars not 5.
and is not the first time i am speaking with them and i had the same experience.
well done guys i am really happy to be with you.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
malaj Hyperoptic  
I've go 100 mps but it is hardly 17 mps.
the router is pretty weak, both in range and speed.
Speed frequently drops. It is temperamental with some websites.
and customer service is basically there to justify the bad service, taking advantages of what you don't know and misunderstandings.
Highly NOT recommended.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Hyperoptic  
I don't want this to be a long account, though it could be. In one word: Avoid! Avoid! Avoid!

This company is utterly useless. The internet drops up, the internet is slow when it does work. We bought 1gb, we've never received even a tenth of that! We called multiple times with technical support, wasting hours on all sorts of gibberish and given false promises of improved service. We were then switched to 20mb and then told actually we should try 100mb. Nothing worked. All the same. Rubbish service.

They outsource technical support to Serbia. And they're technicians operate on an UBER-engineer format. Anyway, total headache. Nightmare.

This is by far the worst internet service in over 20 years of using the internet. It made me yearn for my dial-up years - at least that was constant. HyperOptic? Hyperrubbish.

Ben and Tom - you'll be hearing from a lot of angry customers soon.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Queensway Hyperoptic  
Great internet. Reliable, fast and immeasurably better than our previous connection with Sky!

We recently moved into a block flats that had already been pre-fitted with Hyperoptic so the whole setup process was fairly straightforward.

There was a slight faff with the delivery of our modem and upon first setup the internet didn't work (hence the 4 stars given). However, after a 15 minute phone call to customer services we were up and running and haven't had any problems since.

I receive and send a lot of files for my work and since switching from Sky in our old property to Hyperoptic my upload times in particular have gone from 30-60 minutes to about 5-10.

Almost 4 months in and very happy.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
NW London Hyperoptic  
Most incompetent service I have ever seen! 3 weeks and 3 scheduled "engineers" and the problem is still not fixed. Horrible customer service and stupid inefficient installation team will never use this service and highly recommend others to STAY AWAY!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Hyperoptic  
I would highly recommend that you -*avoid*- this company.

1) I phoned up in July 2017 to book an installation. One was scheduled for two weeks later.

2) The day before installation, I received a confirmation text in the morning. In the evening I received a phone call saying that my installation had been cancelled with no reason given.

3) I phoned up a few days later to ask what the issue was. Apparently there was a dispute between Hyperoptic and the Building Management.

4) A few weeks later the dispute has been resolved and I am asked to rebook the installation. This was scheduled for three weeks later (as no earlier slot was available).

5) Saturday 2nd September 2017: I was told that the engineer would phone 30 minutes before arriving to confirm the appointment. This did not happen, but at least he turned up.

6) The engineer could not turn on the internet because the building management offices were closed (as it was Saturday). Hyperoptic know that the offices are closed on Saturdays because they do installations all the time in my building. Why did they book the installation for a Saturday then?

The engineer said he would phone me back later that day to rearrange.

7) No phone call back. I call Hyperoptic on Sunday - they say they will phone me back.

8) No phone call back. I call Hyperoptic again on Wednesday - they rearrange the engineer to come back on Thursday. I confirm that I will not be in the apartment - Hyperoptic say this is fine.

9) On Thursday I receive two answer phone messages asking if I am in the apartment. After four long phone calls to different people at Hyperoptic it turns out I do need to be in the apartment. An engineer is scheduled for Friday.

At this point I accept that I may never have internet and that Hyperopic has no communication between departments.

10) On Friday, the engineer is meant to come between 9 and 12. At 12 I ring up Hyperoptic asking where the engineer is - they say he will be there in 30 minutes.

At 1pm, I phone up again. They say he will be there soon.

At 1.20pm I receive a phone call saying that the engineer is on his way.

At 1.40pm I receive a phone call saying the engineer is lost.

At 2.20pm the engineer arrives. An apology for the lateness would have been nice at this point.

At 2.26 I am told that the original installation did not work and it will have to be re-done. I am so bored of Hyperoptic by this point.

The only available slot is in 7 days' time.

All I want is some internet.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Hyperoptic  
100mb package.
Been connected for just over 2 months.

The promises made:
No more dropping out;
Very fast speeds.

What we got:

Constant drop-outs. And I mean constant. What's caused me to leave this review is the fact -- yet again -- my internet connection has dropped 4 times in the past 5 minutes. This is not a rare occurrence; it happens frequently every day.

The speeds are fine -- does everything I want it to do. Not 'amazed' by the speeds by any means.

Installation was a bit of a shambles.

Customer support aren't able to help to get a stable internet connection.

I left PlusNet as they had a habit of dropping out for long periods of time. Hyperoptic's advertising promised an end to that. But they're just as bad. Scratch that, they're worse. I'm seriously considering paying off my contract and going back to a mainstream provider.

Would not recommend.
  • Speed
    2 stars
  • Reliability
    3 stars
London Hyperoptic  

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National Average Speeds March 2016

Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels

Posted on 2016-04-08 16:59 in Announcements News 4GEE EE Hyperoptic Vodafone Three Sky Virgin Media BT Post Office

Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.

However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.

When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.

Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.

When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.

Read more Broadband Speed Test Results for March 2016

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

Hyperoptic Buyers Guide

Can I get Hyperoptic?

Hyperoptic is only available at select urban apartment buildings. As of the start of 2016 this is hundreds of London postcode areas and buildings in Bristol, Cardiff, Glasgow, Leeds, Liverpool, Manchester, Nottingham, Reading and Sheffield, but more are being added in both new builds and existing developments.

Hyperoptic's hyperfast gigabit broadband uses a technology called fibre to the building (FTTB) where a full fibre optic link is taken into the basement of an apartment building, this is then distributed to the apartments within the building using a high speed network, either using ethernet or fibre links, depending on the nature of the building. Residents of the building can then connect to the high speed network using an network faceplate installed within their home, either connecting their computer directly with network cable or using the supplied Hyperhub.

To find out if your building has been hooked up to Hyperoptic's network, use our postcode checker. Please note, in some limited cases more than one building will be in the same postcode area or your building may still be in the pre-order phase, if this is the case then the Hyperoptic site will confirm availability before you sign up.

If your building has been hooked up and you already have a Hyperoptic faceplate within your home, then sign up to Hyperoptic's gigabit broadband services could take place within 24 hours. If your building is still in the pre-order stage when batches of installations will happen together to save costs, you could pay as little as £40 to have a faceplate installed. Outside of the pre-order stage, if you don't have a faceplate already, you could pay as much as £200 for installation, but there may be occasional building-level promotions to connect more cheaply.

Property developers within Hyperoptic areas can apply to have their buildings upgraded to bring gigabit fibre to their tenants, so if other buildings in your area have Hyperoptic already, talk to your property manager about the possibility of an upgrade. If they know that there's demand in the building, they may be more likely to invest in hyperfast broadband. You can also register your interest on the Hyperoptic website. Buildings with the highest customer demand get the lowest installation costs, and they also get connected before anyone else.

What packages are available?

Hyperoptic offer three core broadband packages:

  • 20Mb download and 1Mb upload - ideal for those on a budget who don't need speed
  • Symmetric ultrafast broadband - 100Mb download and upload - suitable for most households
  • Symmetric gigabit broadband - 1Gb download and upload - the fastest broadband available, full stop

All of these packages come with unlimited usage without traffic shaping or throttling, or any restrictions based on the type of traffic or the time of day. However these is an excessive usage policy, meaning you could be warned or have your service suspended if you use an excessively large amount of data, to the material detriment of other customers.

As Hyperoptic's service is based on full fibre optic to the building and high speed ethernet or fibre networks within the building, there's no slow downs from copper telephone lines, so the advertised 'up to' speeds tend to be very close to what you'll actually get. Most customers get an average speed of at least 95% of what was advertised, with any slowdowns caused by limitations in their devices, the speeds of web servers on the Internet or the links beyond Hyperoptic's servers on the way to the site they're visiting.

There's no need to have a copper phone line to your home, or to pay line rental, but if you need a phone service you can sign up for Hyperoptic's voice over broadband telephone plan starting from only around £3 to £6 extra per month. As this uses your broadband to make calls, it won't work during power outages or other broadband outages. You also have the option of a separate copper phoneline if you wish to maintain a traditional landline with another supplier.

Which package should I choose?

An important first question to ask yourself is do you need hyperfast speeds, or would ultrafast symmetric broadband meet all your household's needs?

If you're a light user who doesn't do much uploading (such as sharing photos and videos on social media, or syncing or backing up your devices to the cloud) then the 20Mb downloads and 1Mb uploads package may meet all your needs while saving money compared to the other packages.

If you have a busy household or you make use of cloud backup or syncing, are a vlogger, social networker or content creator, you're likely to want the speed of 100Mb or 1Gb connections, and their symmetric uploads that make these the fastest upload speeds on the market.

100Mb download is usually fast enough the even very active households, and the 100Mb uploads mean cloud sync and backup, or video sharing on sites like YouTube, is faster than on any competitor's network, so 100Mb is likely to be a significant upgrade even from an asymmetric fibre service like BT Infinity 2. However if you want the very fastest connection possible, the 1Gb symmetric gigabit hyperfast broadband is unbeatable.

Points to consider before you choose

  • Is speed a priority for you?
  • Can your computer or other devices actually handle speeds of 1Gb (needs a 2GHz or faster processor and an up to date network card)? If not, opt for 100Mb
  • Do you have a busy household or make a lot of use of HD or better video services?
  • Do you upload photos or videos, or make use of cloud sync and backup services like DropBox, iCloud or SkyDrive?
  • Do you need a phoneline to your home or could you make do with just mobile phones for voice?
  • If you need a phoneline, would Hyperoptic's voice-over-broadband phone service work for you, or do you need a phone line that works when your power or broadband is down?

Compare all Hyperoptic deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Hyperhub wireless router - Although not strictly necessary as you can connect your faceplate directly to your computer's ethernet network port, a free Hyperhub router is supplied that allows you to share your connection over an N-rated wireless network. This comes with built in security and network-level parental controls. Please note, N-rated technology limits wireless connection to 130Mb per device, if you want to make faster wireless connections then an AC-rated wireless router would be required. The Hyperhub is required if you need to use Hyperoptic's phone service, but can also be connected to a separate wireless router or network switch.
  • 24/7 customer service - Hyperoptic's telephone customer service and technical support is available 24/7 to help with any queries or problems you may have. You can also raise technical support tickets using Hyperoptic's website. Your building may also be visited by a Hyperoptic customer support representative at certain times.

What are the benefits of Hyperoptic?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Unbeatable gigabit speed - With hyperfast 1Gb speeds available, no other provider comes close to matching Hyperoptic. As of early 2014, 1000Mb represents 68 times the UK average broadband speed, is 13 times faster than fibre to the cabinet and 6.5 times faster than Virgin Media's top download speed.
  • Symmetric upload speed - On Hyperoptic's 1Gb and 100Mb deals, upload speed is the same as download speed, this is in sharp contrast to competitors who may offer upload speeds of less that 10% of download. 1000Mb is 83 times faster than Virgin Media's fastest upload option of 12Mb.
  • Cheaper options available - If you don't need the full 1Gb service then you can save money with a budget Hyper-lite 20Mb/1Mb service, or a symmetric Hyper-active 100Mb service. Hyper-active offers download speeds in excess of FTTC and equivalent to Virgin Media's mid-range products, with upload speeds 5 times faster than FTTC's maximum and 6.5 to 16.7 times faster than Virgin Media's uploads.
  • Speed as advertised, no 'up to' speeds - As Hyperoptic uses full fibre to the building and high speed networks within the building, connection speeds average at least 95% of the advertised speed when connected directly to the faceplate with a wired connection to a compatible computer. Individual computers and devices can slow down the service, as will using wireless connections, although faster AC-rated wireless routers are now on the market. At hyperfast speeds, factors outside of Hyperoptic's services, like 'bottleneck' connections between Internet servers, or webservers themselves can be the cause of slowdowns.
  • Unlimited, unthrottled usage - Customers can download as much as they like without limits, there's no traffic shaping or throttling and traffic management is only used to ensure that the voice-over-broadband telephone service is prioritised, which is unlikely to be a significant factor. Contention rates within buildings are monitored to ensure that no one user is having a detrimental effect on the connections of other users. If necessary, links can be upgraded to improve contention.
  • No landline needed - Hyperoptic comes into your building via fibre optic cable, and into your home via an ethernet network faceplate, products can be bought stand alone with no landline at all, or paired with someone else's line rental and call plan through your separate copper phone line.
  • Phone bundles available - Hyperoptic can provide good value voice-over-broadband phone services with competitively priced phone bundles starting from only £3 to £6 extra per month. Your free Hyperhub router has a voice port that will allow you to connect a standard telephone handset.
  • Future proofed - Hyperoptic use full fibre to your apartment building, allowing them to increase broadband speeds as technology or demand progresses. Their building networks can support much higher speeds than are currently offered, or upgraded as needed. Hyperoptic have already planned an upgrade to 10Gb connections once technical and customer demand requires it.
  • Improves property prices - If your building and home have been hooked up to the Hyperoptic network this can produce a sizeable value increase when selling your home, especially if surrounding properties have poor broadband speeds.

What are the drawbacks of Hyperoptic?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Limited availability - Only select urban locations are supported, at the beginning of 2014 this is 270 London postcode areas plus some in Bristol, Cardiff,  Leeds, Liverpool, Manchester and Reading. These tend to be large up market apartment buildings, but more affordable locations have been recently upgraded in parts of London with no other fibre broadband options and so unusually high demand.
  • Installation can be expensive - If your home hasn't already been given a Hyperoptic faceplate while your building was constructed or first connected, and if the pre-order phase is over, installation charges could be as much as £200. If you're in pre-order phase then installation is £40, and if you already have a faceplate installed then set up is free and fast. There may also be occasional building-specific promotions where new customers can be signed up more cheaply in groups.
  • Computer or device upgrades may be needed - If you don't have a more recent network card, or have a slower processor, you may need to upgrade your computer to enjoy full gigabit speeds. 100Mb should work on older computers though. If you wish to get more than 130Mb speeds per each device on your wireless network you'll have to invest in a separate 802.11ac compatible (aka AC-rated) wireless router, but be aware that as of early 2014, very few mobile devices support this new technology.
  • Router limitations - Although Hyperoptic have prioritised wired connection speeds to bundle the very fastest router available, wired connections through the Hyperhub can only achieve speeds of 829Mb for 1 device and additional devices can only connect at 100Mb. For the full 1Gb connection you must connect your computer directly to the ethernet port on the wall. The Hyperhub only supports 802.11n wireless so wireless connections are limited to 130Mb per device. You are able to use your own router or access point to add 802.11ac gigabit wireless support (note, devices must support both wireless-ac and multiple data-streams, single streams are limited to 433Mb connections).
  • No copper phoneline during outages - Hyperoptic's telephone services work over your broadband connection, meaning they won't work if you have a power cut or broadband outage. This may not be a problem, but be aware that you may have to rely on your mobile phone to make emergency calls, or separately maintain a copper phone connection if continuous phoneline availability is critical.
  • Excessive usage policy - Although Hyperoptic's broadband is unlimited and unthrottled, only using traffic management to prioritise telephone calls, their fair usage policy states that if you make such excessive use of their services that other customers' connections are detrimentally affected, then you may be given a written warning or even have your service suspended or terminated. Their terms and conditions also define a number of stringent 'content standards' that prohibit use of your connection for activities such as deceiving, impersonating or annoying any person, which some users may consider too restrictive.

 

Broadband.co.uk