Virgin Mobile Broadband

3G mobile broadband from Virgin Media

  • 3G mobile broadband speeds
  • Up to 8GB usage allowances
  • Flexible 30 day rolling contracts available
  • 'No frills' virtual network based on EE's cell towers

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Virgin Mobile Broadband SIM Only
£5.00 per month
1 month contract

£39.99 upfront cost

  • From 1GB monthly usage
  • 4G technology
  • Connect up to 10 devices
  • Wi-Fi device free on 12 month contract, £39.99 on 1 month contract
  • 1 month and 12 month contracts

Buy now

Virgin Mobile Broadband Short Contract
£8.17 per month
2 month contract

£39.99 upfront cost

  • From 1GB monthly usage
  • 4G technology
  • Connect up to 10 devices
  • Wi-Fi device £39.99
  • 30 day rolling contract

Buy now

Virgin Mobile Broadband Highest Usage
£15.32 per month
2 month contract

£39.99 upfront cost

  • Up to 10GB monthly usage
  • 4G technology
  • Connect up to 10 devices
  • Wi-Fi device free on 12 month contract, £39.99 on 1 month contract
  • 1 month and 12 month contracts

Buy now

Reasons to choose Virgin Mobile

  • Excellent value, especially for Virgin Media mobile phone, cable broadband or TV customers
  • Uses the cell towers of the UK's largest mobile phone network
  • Ideal for keeping online when out and about or to cover outages in home broadband services
  • Flexible 30 day contracts available
  • 14 day satisfaction guarantee allowing you to try without risk

Possible downsides

  • No 4G support and currently no plans to add this in the future
  • 'No frills' network means few extras like free WiFi, film downloads or priority tickets
  • Deals only come with a portable hotspot, no option of USB dongles, tablets or SIM-only deals
  • Largest inclusive usage allowance is only 8GB

Features at a glance

  • Up to 21Mb download speeds

  • 2 month contracts

  • Download allowances 3GB

  • Free connection

  • 14 Day Customer Satisfaction Guarantee with all deals, if you're not satisfied return your WiFi device and get a full refund (minus any additional data usage costs incurred)

  • Wi-Fi devices at £39.99

  • You will be charged £15 per 1GB of data outside of your monthly download allowance

3.1 stars
  satisfaction rating based on 100 customer ratings since 2015-05-17. See more Virgin Mobile Broadband customer ratings and reviews.

Details last checked on 2017-02-13

SIM Only

From £4 for 1GB on a 12 month contract, SIM fits all devices

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Short Contract

£8 for 2GB usage with a 30 day contract

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Highest Usage

10GB usage £19 a month on a 12 month contract

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Check Coverage

Makes use of EE's 3G cell towers, offering the largest UK coverage area

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Details last checked on 2017-02-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Mobile Broadband.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Speed
    2.9 stars
  • Reliability
    3 stars
  • Customer Service
    3.1 stars

Based on 100 customer ratings since 2015-05-17

Show all time ratings

Add your own review of Virgin Mobile

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
was promised a phone package. that never arrive . when i called i am told that the phone is no available since 3 months ago. Told my wife that i have a gift for her .Now i look like a mug
  • Satisfaction
    1 star
  • Speed
    1 star
london Virgin Mobile Broadband  
Nothing to do with broadband but mobile phone which my daughter owns. She is unable to check her phone usage without incurring a £2 charge per day. Poor telephone customer service. No answers to my phone and data usage query, only sales replies
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Dunfermline Virgin Mobile Broadband  
I would not recommend using VirginMedia if you are traveling to the UK. I have just spent a frustrating hour on their website trying to give them money to topoff my VirginMedia phone while in the US before returning to the UK. It is impossible you have to have a credit card tied to a British address. The online chat has no agents to ask. It was going to be easy money for them if they had designed the website better.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
USA Virgin Mobile Broadband  
Hello virgin media, I bought a phone to you this afternoon and the person who sold me name Joshua is so kind and friendly. The only thing is he told me that he will send me email for confirmation. At work I cant open my email. When I reached home I took my iPad quickly and check my email but I did not receive any email, so I phone virgin media again and they put me to a lady name Janine, oh my God! The lady is so impatient quiete opposite from the first Person I spoke to.I did not quiete understand what she's trying to tell me (language or pronunciation barrier , maybe, not sure) I asked her to tell me again 3 times and she told me even a million Times I cant get it. she's so rude, so I said what do you want me to do? Do you want me to cancel and forget about it? I asked what your name? You know my details already, may I know your name? And she said Janine. And she put down the phone... I am very sad I really need the phone for a birthday gift tomorrow.
  • Satisfaction
    1 star
Middlesex london Virgin Mobile Broadband  
Was basically told hard luck and 'turn your mobile data off when in the house' after our hub kept dipping resulting in a £40+ mobile internet bill.
  • Satisfaction
    2 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    2 stars
Bristol Virgin Mobile Broadband  
Hello everyone! I had an ulimited tarrif from virgin media for 2 years, the payment for the first year was 19 pounds, then 22. So not a big problem to pay, BUT, WHERE IS A LITTLE PROBLEM.... I CAN'T CALL, NOBODY CAN CALL ME, I CANT USE DATA AT ALL. And the question: why do i need this sh.t? From the 20th of may 2016 i started to use more data and after a month they sent me a letter "We wanted to let you know that your monthly mobile tariff is changing. We reviewed our unlimeted data tariffs and UNFORTUNATELY, IT IS UNECONOMICAL FOR US". Funny sh.t!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Virgin Mobile Broadband  
Speeds typically 5Mb instead of 100Mb. Require daily reboot of router. Virgin have admitted it is a known fault in the area (SK6) but are happy to still charge full price. Virgin box is very clunky too, can't wait to leave.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Marple Virgin Mobile Broadband  
Purchased a contract iPhone from virgin nearly a year ago and wanted to change my direct debit date to the end of each month when I got paid. Since October of last year they have continued to try to take payment on the 12th of each month and payment had been declined by the bank incurring charges. Every month I have contacted them and every month they have assured me that the date had been changed. Only today have they admitted they were at fault and they were sorry that I had experienced this inconvenience. Funny thing is my contract is due for an upgrade next week and due to their incompetence I now cannot have an upgrade as my bill has not been paid on time for the past six months. It had been paid on time up until their direct debit mess up and I now a
Can not have an up grade. So there it is virgins mistake results in me suffering again. Wouldn't recommend virgin to anyone they are rude, incompetent and unreliable ...
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    4 stars
  • Customer Service
    3 stars
Bristol Virgin Mobile Broadband  
My boyfriend recently bought a new phone which was on virgin, we had not read up about it or heard any negative views so we didn't think it would be too bad, he bought a sim card which advertised the big tariff bundles but when he topped up 10 pound like it said he tried to activate it and every time he tried it said there was a technical difficulty getting him started up, after trying over and over again we gave up and now have to get his phone unlocked so he can speak to his family. His mum and dad are also on virgin and the house uses virgin internet, the internet hardly ever works and the network is almost always down. I advise staying away from this company as they are absolute rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
New Brighton Virgin Mobile Broadband  
Really bad customer service. Son had phone stolen abroad and they were happy to suspend it on my say so but would not cancel payments. $ months later still trying to cancel contract. Every time we phone different person, different advice. Have written to Complaints dept. No reply at all. Eventuslly cancelled standing order only to have then threated to pass to dept collection service. When I paid up they said they would reconnect me (told them phone had been stolen 6 months previously and was suspended, didn't want to reconnect, wanted to cancel contract) Said they had to reconnect us as part of procedure. Oops "the phone number has been suspended. I can see you cannot use this account" Still took money and still unable to cancel contract. Whats going on???
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
South East Virgin Mobile Broadband  

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Virgin Media

Virgin Media offer 6 months half price on Collections

Posted on 2013-02-05 22:40 in Offers Virgin Mobile

Virgin Media are offering 6 months half price on their TV, broadband and phone collections.

The Essential Collection starts at £13 a month, increasing to £26 a month after the first 6 months. It comes with over 90 TV channels, a 500GB TiVo box and unlimited weekend calls to UK landlines and Virgin mobiles and an up to 30Mb fibre optic broadband connection.

Similarly, the Premiere Collection also comes with a 500GB TiVo box and unlimited weekend calls to UK landlines and Virgin mobiles, plus over 185 TV channels and an up to 60Mb broadband connection. It costs £24 a month, increasing to £48 after the first 6 months.

The VIP Collection is £49.50 for the first 6 months, increasing to £90 a month. It comes with an up to 100Mb broadband connection, over 250 TV channels and a 1TB TiVo box. The included phone package includes unlimited Anytime calls to UK landlines, 0845 and 0870 numbers and all mobile providers. It also includes Talk International for cheaper international calls.

All three of these Collection packages come with Virgin TV Anywhere (which allows you to watch live TV and use On Demand from your computer or mobile device) and free installation.

The Classic Collection remains at £8 a month for 6 months, which works out at better than half price. It comes with over 55 TV channels, a 500GB TiVo box, unlimited weekend calls to UK landlines and Virgin mobiles and a fibre optic broadband connection of up to 30Mb a month. Installation costs £49.95.

Line rental from Virgin Media is required for all Collections at £14.99 a month.

Comments

Virgin Mobile Broadband Buyers Guide

Can I get Virgin Mobile broadband?

Virgin Mobile is a virtual network based on T-Mobile's 2G and 3G cell towers and which now also automatically roams onto the Orange network, so you should be able to get a mobile data connection everywhere EE has data coverage.

Virgin Mobile offer a coverage checker which should show you whether you have mobile broadband available at any postcode. It tells you whether your coverage is strong enough for use within buildings or if you'll only get good signal when outdoors.

Currently Virgin Mobile only offer 3G data speeds, so you won't be able to enjoy 4G speeds even if you're in an area with EE 4G coverage.

14 day satisfaction guarantee

If you find that you don't have the signal or speeds you were expecting, or you've just changed your mind for any reason, Virgin Mobile allows you to return your dongle for a full refund within the first two weeks of your contract.

All you'll be charged for is any data you used in that time. They'll even send you prepaid packaging to post it back.

Two month contracts available

If you don't want to get tied into a long term contract, Virgin Mobile's short contracts mean you only commit to 30 days at a time.

This is ideal if you're only using your mobile broadband while you move house or during a shorter period of travel. After 30 days, you're not longer committed to paying and can cancel at any time without any disconnection fees. You should also be able to phone up and reactivate your service in the future.

'No frills' service

Virgin Mobile have prioritised offering low costs rather than extras like free downloads and ticket offers.

You also don't get extras like free access to nationwide WiFi hotspots, although Virgin Media customers can access WiFi on the London Underground. There's also no 4G support at present.

The maximum inclusive usage allowance offered is only 8GB, making this more suitable for travel and as a backup to a home broadband service, rather than a replacement to fixed line broadband. Additional usage costs £15 per gigabyte, which could easily add up to a large bill on even moderate sustained home usage.

 

Broadband.co.uk