Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Unlimited with Pay as you Talk
£18.99 for 12 months
£28.99 thereafter

£19.95 upfront cost

  • Ending £75 Prepaid MasterCard®!
  • 12 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free N-rated Sky Hub or pay £20 for the AC-rated Sky Q Hub
  • Only pay for the calls you use
  • 12 month contract

Buy now

Or call us on
0800 083 2414

Sky TV Original Bundle with Fibre
£42.00 for 18 months
£50.99 thereafter

£39.95 upfront cost

  • 18 months reduced price fibre
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • 25GB monthly usage
  • 1TB Sky Q, their best ever TV box!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Fibre Broadband
£28.99 per month
18 month contract

£59.95 upfront cost

  • Ending £75 Prepaid MasterCard®!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • 25GB monthly usage
  • Pay £10 more to go Unlimited
  • Or pay £15 more for up to 76Mb
  • Free N-rated Sky Hub or pay £20 for the AC-rated Sky Q Hub
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Reasons to choose Sky

  • Fibre packages available - a range of fibre options, from entry-level to a superfast deal with speed up to 76Mb
  • Truly unlimited broadband - packages available with allowances from 25GB to truly unlimited with no caps or traffic management
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive outside of Sky network areas - Sky Broadband Connect is also slower and has a traffic management policy in place
  • No standalone broadband available - although Sky Broadband can be taken without TV, phone line rental must be paid on all packages
  • No short contracts - standard contracts are 12 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • 12 month contracts as standard

  • Download allowances from 25GB to truly unlimited

  • Free for standard broadband, £39 for fibre

  • 24 hour technical support

  • 10 email addresses with every account

  • McAfee Internet Security Suite, free for 12 months

  • AC-rated Sky Q Hub with TV bundles, N-rated Sky Hub with Broadband and Phone, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

2.8 stars
  satisfaction rating based on 46190 customer ratings since 2016-07-28. See more Sky customer ratings and reviews.

Details last checked on 2017-07-21

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Sky Broadband Unlimited with Pay as you Talk More Info

Hurry, ends soon! £75 Prepaid MasterCard® + 12 months reduced price!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£248 £18.99
£28.99 after 12 months
Reward offer for new customers buying online only

£19.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Unlimited with Pay as you Talk (Existing Sky TV Customers) More Info

Special offer: Save £5 per month for a year!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£248 £18.99
£28.99 after 12 months

£19.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Broadband More Info

Hurry, ends soon! £75 Prepaid MasterCard®!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
25GB 18
months
£408 £28.99
Reward offer for new customers buying online only

£59.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Unlimited More Info

Hurry, ends soon! £75 Prepaid MasterCard®!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
18
months
£528 £38.99
Reward offer for new customers buying online only

£59.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Original Bundle with Fibre More Info

Special offer: 18 months reduced price fibre + Sky Q, their best ever TV box!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£544 £42.00
£50.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Max More Info

Hurry, ends soon! £75 Prepaid MasterCard®!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£588 £43.99
Reward offer for new customers buying online only

£59.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Original Bundle with Broadband Unlimited More Info

Special offer: Sky Q, their best ever TV box

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£652 £50.99

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Variety Bundle with Fibre More Info

Special offer: 18 months reduced price fibre + Sky Q, their best ever TV box!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£664 £52.00
£60.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Cinema Bundle with Fibre More Info

Special offer: 18 months reduced price fibre and Sky TV + Sky Q, their best ever TV box!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£664 £52.00
£68.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Box Sets Bundle with Fibre More Info

Special offer: 18 months reduced price fibre + Sky Q, their best ever TV box!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£736 £58.00
£66.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Variety Bundle with Broadband Unlimited More Info

Special offer: Sky Q, their best ever TV box

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£772 £60.99

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Box Sets Bundle with Broadband Unlimited More Info

Special offer: Sky Q, their best ever TV box

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£868 £68.99

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Cinema Bundle with Broadband Unlimited More Info

Special offer: Sky Q, their best ever TV box

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£868 £68.99

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Sports Bundle with Fibre More Info

Special offer: 18 months reduced price fibre + Sky Q, their best ever TV box!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£874 £69.50
£78.49 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Sports Bundle with Broadband Unlimited More Info

Special offer: Sky Q, their best ever TV box

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£982 £78.49

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Complete Bundle with Fibre More Info

Special offer: 18 months reduced price fibre + Sky Q, their best ever TV box!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£1240 £100.00
£108.99 after 18 months

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky TV Complete Bundle with Broadband Unlimited More Info

Special offer: Sky Q, their best ever TV box

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£1348 £108.99

£39.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-07-21

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.3 stars
  • Reliability
    2.6 stars
  • Customer Service
    3.1 stars

Based on 46190 customer ratings since 2016-07-28

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
they sold my girlfriend a package where you have to pay per minute of phone calls. so we got a massive bill but they won't take the bill away as it was a simple mistake.

WHO USES PAY PER MINUTE NOW DAYS AND MORE IMPORTANTLY WHO SELLS PAY PER MINUTE.

sky do. plus they have terrible customer service.

use BT, virgin, Vodafone for internet or anyone else but avoid sky.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London. Sky  
Broadband stopped working one week ago. Contacted sky on day of problems, after trying all the tests they suggested, still nothing. Then they try telling me I need a new microfilter, even tho I akready tried a new one and it didn't work. FOUR DAYS later a microfilter turns up and low and behold it doesn't work. Call back, an engineer can come Wednesday, a week after the problem. We've had to buy mobile data add-ons as we work at home occasionally and then sky offer us £3 compensation for a weeks lost internet?! Ridiculous. I'll be cancelling as soon as possible.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    1 star
LOWESTOFT Sky  
Not very helpful when phoned seem to turn broadband up when you complain then turn it down again after a few days I can do practically nothing on internet I am a pensioner living on my own so they must think I have no call for a greater speed but my grandchildren come over and research their homework and try to watch educational programmes without success
  • Satisfaction
    1 star
  • Speed
    2 stars
Gilford Sky  
I wish I had found this site before I signed with SKY. The list is too long to post on how awful the service is from SKY, but the basics are.... When you call they dont tell you that the department is closed, it is not a 24/7 help line, 2 weeks to resolve an issue, as they dont want to spend the money so send out a new router then you have to wait to tell them its still not working. IMPOSSIBLE to speak to someone, I spent a total of 7 hours trying to do so. They force you in to messenger/texts/using the APP. Cancel engineers without notifying you, saying its up to you to tell them..... (I know I was shocked). Even their own staff, when you do get through, advise to complain to Ofcom as it is quicker. I work from home and for 2 weeks of hell, was offered £10 credit and 'no loss of earnings payment ''as they dont offer this'' So if you want good customer service, dont go with SKY, if you want good broadband - pay more and go to BT. NB: SKY advertise UPTO 17mb the reality is actually around 4mb. There are a lot of caveats to getting that 17mb. I have never come accross such a bad service in my life.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
London Sky  
Constant and _very_ frequent disconnects that Sky themselves are depending on. You cannot contact Customer Service without being charged stupid prices for their phone-line, because they're eager to keep you on the phone for as long as possible (often times randomly putting you on hold for minutes at a time for absolutely no reason). God forbid you mention cancelling your service, they will say whatever it takes to not only keep you subscribed to them, but to also sell you extra packages that are supposed to resolve your problem.

They might claim to provide wonderful speeds and reliable Customer Service, but they won't. They're _depending_ on you having terrible speeds, so that you will call them and they can sell you a "better" package (better = twice the crap for twice the price).

To provide a poor service, that's okay. But to charge people a small fortune for it, and then try to price gouge them further, is just trashy. They're intentionally uncooperative on the phone, flat-out ignoring your requests to cancel the service, in favour of turning the "I can help you if you buy X Y Z" sirens to full-blast.

BT > Sky
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
England Sky  
Upgraded to Sky Fibre because the normal sky is honestly terrible. Upgraded and all was good for a while but now it is dreadful. Can't do anything and it is impossible to play online games because it constantly disconnects. Don't waste your money, go to BT.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
N/A Sky  
I have been with sky for nearly 6years never had a problem the past few mths my internet been goin on and off more then 5 times a day sky has sent people out 2 look the openreach worker 2day said I need the main phone line put in the front room as it's in hallway no where near plugs so I rang sky 2 get 1 and I got told I will have to pay (if I went with talk talk I would get it free) I told him I can't afford it as our wages goes on all bills/rent/food so I ask what is goin to happen if I can't afford it I get told pay it so I give up I will be telling every1 I know not 2 go on sky and I will be looking for something what works I have still paid my bills with my internet playing up thanks sky for nothing you will be losing a good customer
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Blackpool Sky  
The reason I gave you one star is because I can't give you less. The quality of the service is horrible. I'm changing my Internet provider first thing in the morning. Today I have wasted about 2 hours of my life trying to get in touch with sky. Not doing it again!
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Thorne, South Yorkshire Sky  
Currently with Sky broadband and I have to admit I've had no problems with them. Currently get 38mbps even on Wi-Fi, only reason for leaving is I can get the broadband and line rental for a lot less (could be a big mistake in the end) but worth a try.

Please remember when these companies say Fibre they actually mean Fibre to the cabinet (FTTC) and not directly to the property. From the cabinet to the property it's still copper.

  • Satisfaction
    4 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    4 stars
Kent Sky  
I had boardband connection problem since end of May, connection always dropped, tried to contact sky to solve the problem, spoke with their customer service in the beginning of June after queuing for nearly 1 hour, problem had not been solved, then from last Friday, I also used their message service, I spoke with more than ten people till now, Sunday evening, everyone just ask me' would you like me to  Troubleshoot  to find out the problem today with your Internet ?' After I answered yes then no response . Later it bacame a new person ask same question then disappear again. Never use sky. I try to leave as I got no connection for such long time but they said unless they found the problem, I cannot leave as my contract has not been finished yet, I think I have to pay the money and run away. My contact says that they will provide me boardband but they did not. And they refused to give any compensation. They got problems few times last year and there was no connection for the whole area for a whole day, they didn't even message us to tell us.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Swindon Sky  

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money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

man using computer

How to avoid BT and Sky price rises - penalty free!

Posted on 2017-02-02 14:19 in News Features Sky BT

BT and Sky have both announced that they're hiking up their prices once again - but you don't have to pay them. Under Ofcom rules, any unexpected price rises mean you can quit your contract early without paying a penalty fee.

BT's price increases are all in the region of an inflation-beating 5-6% on standard and fibre broadband deals. They include:

  • Standard broadband: a £2 per month increase from £33.99 to £35.99 for the "all-in" deal including line rental, as of 2nd April
  • Fibre broadband: a £2.50 per month increase from £39.99 to £42.49 for Infinity 1, and £51.49 to £53.99 for Infinity 2, as of 2nd April
  • BT Sport: will cost £3.50 per month via BT TV from August (it was previously free). Via Sky TV the price goes up from 2nd April by £1.50 per month if you have BT Broadband, or £1 per month if you don't
  • Calls packages: also increasing across the board from 2nd April

Sky's price rises are mostly limited to line rental, but customers on older deals will also see increases:

  • Line rental: up 9% from £17.40 per month to £18.99 from 1st March
  • Older broadband and TV deals: will rise on average just under £3 per month from 1st March. The exact amount will vary depending on what deal you're on

How to cancel your broadband contract without penalty

If you aren't happy about the proposed price increases then you do have options. Ofcom states that you can end a contract without penalty if there's a price rise you weren't warned about when you first signed up.

If you're still within the minimum terms of your contract (eg. you're six months into a 12 month deal), you must tell your provider of your intention to quit within 30 days of being informed of the price rise. Both Sky and BT began informing their customers toward the end of January, so move quickly if you want to switch.

If you're outside the minimum terms of the contract (eg. you signed a 12 month deal 18 months ago), you're free to leave at any time regardless.

Switching broadband providers is likely to be your best option for saving money. The best deals are almost always reserved for new customers. Our postcode checker shows what packages are available in your area.

And what if you're happy with your provider? You can, of course, try haggling. You can sometimes get a better deal if you're willing to enter into a new contract. Even so, it's still worth arming yourself with information on the best broadband deals so you know what you're asking for. And if no offer is forthcoming remember the golden rule of haggling — always be willing to walk away.

Use our postcode checker now to find the best broadband deals in your area. Also take a look at our guide to switching broadband providers. The process has been streamlined recently, and is probably a lot easier than you expect.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for their satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to nearly 90% of UK households, with best coverage typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer four core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles.

There is one standard broadband package, plus three fibre options:

  • Sky Broadband Unlimited - totally unlimited standard broadband with speeds up to 17Mb, on a 12 month contract. You get Sky Talk Anytime Extra free for 12 months when you take Sky TV as well
  • Sky Fibre - a basic fibre service with a 25MB per month download limit. It comes with a 12 month contract and has speeds of up to 38Mb
  • Sky Fibre Unlimited - totally unlimited fibre broadband with speeds up to 38Mb, on a 12 month contract
  • Sky Fibre Max - a high-end fibre service with speeds up to 76Mb on a 12 month contract. Usage is totally unlimited

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls.

There are six TV options. They start with the basic Original Bundle, with access to 270 channels:

  • Original Bundle - access to 270 channels including Sky 1, Sky Atlantic and Fox
  • Variety Bundle - the same as the Original bundle, plus more than 30 Documentaries and Kids channels, and over 4500 episodes of children's TV shows on demand
  • Box Sets Bundle - over 350 channels, and full on-demand content with more 350 box sets and kids' shows
  • Cinema Bundle - 11 channels and over 1000 movies on demand
  • Sports Bundle - watch live Premier League football, Test cricket, Formula 1 and more across eight channels
  • Complete Bundle - the full package containing everything listed above

All TV bundles now come with the industry leading Sky Q box as standard. You have the option of the stand 1TB Sky Q box which enables you to record three shows while watching a fourth. If you need more storage, or more simultaneous recordings, you can upgrade to the 2TB box for an additional one-off fee, this also has the benefit of an innovative Bluetooth Touch Remote and the capacity to watch the growing number of Ultra HD broadband on your 4K TV.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre represents an extremely affordable way of benefiting from the faster speeds of fibre broadband. However, with its 25GB per month download limits it's only suitable for smaller households with more modest usage requirements. Netflix, for example, eats through around 3GB of data for every hour of HD video. If you use streaming services like this, you should go for an unlimited package.

If you want fast and unlimited then take a look at Sky Fibre Unlimited, at up to 38Mb, and Sky Fibre Max, at up to 76Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Hub - Customers opting for Sky Broadband without a TV package get the older N-rated Sky Hub wireless router, with the option to upgrade to a Sky Q Hub for a small one off charge.
  • Sky Q Hub - Customers joining Sky Broadband and taking a TV bundle get a Sky Q Hub. The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record four channels, while watching a fifth, and has support for Ultra HD broadcasts among its extra features. With Sky Broadband, all Sky Q boxes will also work as wi-fi hotspots, potentially improving wi-fi coverage throughout your home.
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. 
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

Both Sky Q boxes, and all additional Mini boxes, double up as wi-fi hotspots. Put one in the living room and one in a bedroom upstairs, for example, and you should find you'll get much improved wi-fi speeds throughout your home. If you've had issues with wi-fi performance in the past, the Multiscreen add-on could be a convenient solution.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record four shows while watching a fifth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £60 if you take Multiscreen, or £199 without. By contrast, you pay a £15 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Some of the best wi-fi kit available - If you take the Sky Q Hub, standard with TV and only £20 without, you get one of the most reliable and best performing wireless routers provided with a broadband service. What's more, if you're a TV customer then your Sky Q TV box and any Sky Q Mini boxes used for Multiscreen will all work as wi-fi hotspots, strengthening and extending your wireless network to more areas of your home.
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from September 2016 showed that Sky had broadband and phone complaint levels well below the industry average, and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Worse performance outside of Sky network areas - Customers outside of Sky network areas can still get the services through Sky Connect. However, this is more expensive than the options within Sky's network and is also slower and subject to a traffic management policy. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-Fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • No standalone broadband options - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and phone packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, 'Liquid viewing' where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.
Broadband.co.uk