Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV
- TV options are second-to-none with Sky+ and Sky Go
- Truly unlimited broadband available
- Fibre broadband services available
- Free limited broadband for Sky TV customers
- Wide range of combined phone/TV/broadband packages
- Free access to thousands of Sky Wi-fi hotspots
Need help choosing? Give us a call on 0800 083 8871 Go to site
Sky Broadband Unlimited with Pay as you Talk
£5.00 for 12 months
Line rental £17.40
- £5 per month for 12 months
- Truly unlimited usage
- Up to 17Mb download speed
- Also available with Sky TV
- Free McAfee Internet Security
- Free Sky Hub
- Only pay for the calls you use
- Free connection online
- 12 month contract
Sky Original Bundle with Broadband Unlimited
£25.00 for 12 months
Line rental £17.40
- 12 months half price broadband
- Truly unlimited usage
- Ends soon 32" LG TV, £100 Amazon e-voucher, Samsung Galaxy Tab E, LG Soundbar or 10 movies from the Sky Store!
- Sky TV with 35 entertainment channels, Sky Atlantic and more
- Free Sky Hub
- Weekend UK landline calls
- 12 month contract
Sky Fibre Unlimited
£10.00 for 12 months
Line rental £17.40
- £10 per month for 12 months!
- Up to 38Mb download speed
- Up to 9.5Mb upload speed!
- Truly unlimited usage
- Offer ends 17th of December
- Standalone or with a Sky TV subscribtion
- Free Sky Hub
- Weekend UK landline calls
- 12 month contract
Reasons to choose Sky
- Fibre packages available - speeds of up to 38Mb in fibre-enabled areas, with speeds up to 76Mb available to some areas
- Truly unlimited broadband - packages available with allowances from 2GB to truly unlimited with no caps or traffic management
- Fastest standard broadband speeds - Since introducing G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase their headline speed to up to 17Mb
- Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
- On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
- Sky Go - watch the channels available on your TV subscription on tablets, XBox 360, laptops and phones where there is a broadband, wireless or 3G connection available
- Free wi-fi for Sky broadband customers - unlimited wi-fi in popular high street locations around the UK
- Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009
- Expensive for those outside of Sky network areas - if you can't get the cheaper prices then there's also a 40GB limit on Sky Connect
- No standalone broadband available - although Sky broadband can be taken without TV, phone line rental must be paid on all packages
- Longer contracts - standard contracts are 12 months with no shorter contracts available
- Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be
Features at a glance
Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds
Contracts from 12 months
Download allowances from 2GB to truly unlimited
Free connection on some deals
24 hour technical support
10 email addresses with every account
Free McAfee Internet Security Suite
Free N-rated Sky Hub will all deals
TV Bundles available
Phone service included
Unlimited free wi-fi in popular high street locations around the UK
From Tuesday the 1st December, the price of Sky line rental will increase from £16.40 to £17.40
Details last checked on 2015-12-01
Details last checked on 2015-12-01
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Customer Ratings Summary
- Customer Service
Based on 15914 customer ratings since 2014-09-30
How Sky Compares
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.
Since I switched to Sky I have had to put in 5 service calls. I had BT Infinity normal broadband I upgraded as I had thought a much better service to unlimited fibre optic with Sky. I never had to contact BT. Very unsatisfied. Can you help I obviously had to sign up to a contract with Sky. Their router seems to be pants.
|Tim Middleton||11 Mitford Road||Sky||2015-11-29|
Sky customer for 5 years - They are incapable of working with Open reach to arrange installation of a new line. Received calls from numerous incompetent CS reps, who apparently are unable to read previous notes. Ended up canceling. AVOID.
Been a sky customer for 15 years pay £130 a month, we have multi room which crashes all the time slow internet even though they sent a new hub internet still slow ,tablets loose connection if you go into a room other than where the hub is ,customer service has always been crap !funny though if you want to up grade they pick your call up in the first second!after 15 years we are thinking of changing sky is worse than its ever been!!!
I ordered sky basic package with broadband yesterday Nov 15, only to find it cheaper with BT
Worst customer service that I have every experienced in having internet connection for 20 years. Signed up for broadband, telephone and TV package. Was not happy with the quality of the TV package so after a year gave notice that I wanted to cancel the TV service and move the broadband & telephone to another provider. One month later Sky maliciously cancelled everything. Lost broadband & telephone for 2 weeks and a distinctive telephone number that I had for 15 years. I repeatidly stated to Sky representatives that I did not want to loose internet or telephone services when I gave notice and 2 weeks prior to disconnection when the new telecom provider stated that Sky were intending to disconnect the line. Sky just went ahead anyway. This is vindictive behaviour and borders on the criminal activity. Woke up on a Sunday morning to no telephone and broadband service. All Sky would offer was to sign me up to a new package (with a new telephone number). This was after 3 hours of mobile telephone calls. Please please please do not let anyone go through this experience. AVOID SKY AT ALL COSTS!! You will regret going with this service
Sky get their competitor to install a phone line, BT as as a result use the existing 20+ year old cat 5 to pass "sky fiber" down from the distribution box, instead of 40mb for £37 you get 5-9mbps, slower than mobile broadband.
Sky and BT Openreach don't exactly make a dream partnership. Installation confirmed by lots of text messages from them, I thought wow great communication. Engineer didn't show up. Rescheduled installation date only to be emailed a past date. Advisors haven't a clue, kept transferring calls then they put you on hold for ages then hang up the phone! What a farce!!!! Shocking customer experience.
I think Sky are operationally incompetent, - they told me a porky which meant I had to cancel the order; then they 'forgot' to refund my deposit. But the woman I spoke to to get a refund was pleasant and helpful.
Our sky broadband via an Open Reach connection is not worth having and its reliability is very poor. We have been advised for the last 2 years that infinity would be available to our address. Sky or BT will not give us even a future date for when it will be available.
Well, we changed from BT to Sky a week or so ago. BT were awful but this has still been a mistake because the actual service from Sky is worse.
October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.
Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.
BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.
With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.
March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.
Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.
Sky Buyers Guide
Can I get Sky Broadband?
Sky are known for its satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.
Sky’s low cost broadband network is the second largest (third if you count BT), available to 82% of the UK population, increasing to around 90% by 2015. Those outside of this network live mostly in rural areas, and while they can still get broadband from Sky as Sky Broadband Connect, it is much more expensive, slower and has less flexibility than inside Sky’s LLU (local-loop unbundling) areas.
Sky Fibre Unlimited broadband, Sky’s fibre optic broadband service, uses BT’s fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to about two-thirds of UK households, typically in urban and central areas.
You can check to see if you live in Sky’s network or fibre network area with our postcode checker.
What packages are available?
Sky provide a wide range of packages catering to different speeds, download restrictions, and TV options, in which they offer a greater range and flexibility than any other provider.
Sky’s ADSL broadband service comes with a speed of up to 17Mb and has two different download limits available:
- Sky Broadband Everyday Lite (2GB monthly limit) - Free, but only available with a Sky TV subscription
- Sky Broadband Unlimited (truly unlimited) - Available either with only Sky Talk, or with both Sky TV and Talk
Sky Broadband Unlimited is truly unlimited, meaning that not only is there no monthly download cap, but there is also no traffic management, so your connection can never be restricted at peak times like with some other providers’ unlimited broadband services.
Sky also provide a fibre-optic broadband with higher speeds, called Sky Fibre Unlimited:
- Sky Fibre Unlimited (speeds of up to 38Mb)
- Sky Fibre Unlimited Pro (speeds of up to 76Mb)
These speeds are still not as fast as some competitors - such as Virgin Media, who use their own fibre network - but they are both truly unlimited with no traffic management during peak times, unlike Virgin.
All Sky packages (including fibre) come with Sky Talk, Sky’s phone service, and therefore you have to pay line rental. However, you will receive free unlimited weekend calls to UK landlines and 0870 numbers as standard. It is possible to extend this to unlimited anytime calls or even unlimited anytime international calls for an extra cost with Sky Talk Anytime UK and Sky Talk International respectively.
As previously mentioned, Sky are well known for their TV service. A wide range of different Sky TV bundles are available providing a variety of different channels including Sky Sports and Sky Movies. Sky TV customers can get Sky Broadband Everyday Lite for free along with their TV service and line rental. Sky Broadband Unlimited and Sky Fibre Unlimited/Unlimited Pro are available without the need for Sky TV, although a wide range of combined bundles are available, letting you get all your communication services from the same provider.
Which package should I choose?
Sky allow you to build your own package from a range of different options. This is useful as it allows you to tailor your package according to your Internet usage, your TV viewing habits (if any) and your budget.
Sky Broadband Everyday Lite is really only an option for those who use the Internet very little, as a 2GB monthly download limit is small. If you are a Sky TV customer and only use the Internet every so often, or you only really go online for email, social media and web browsing, then this could be a great option as you won’t need to pay any extra for it beyond line rental. However, if you download files, play games online, use Skype or watch streaming video, then you may find yourself quickly hitting the download limit. You won’t be fined for doing this - Sky will move you up to an unlimited package the second time you go over the limit - but it would still be a hassle and an unexpected expense.
Beyond that, your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.
Sky Fibre Unlimited is for those who will need more than this, and Sky Fibre Unlimited Pro even more so. You might benefit from faster Internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream a lot of HD video content. This is especially true in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet usage, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from the telephone exchange, in which case getting a fibre package might be a worthwhile investment.
Points to consider before you choose
- How many people will be using your broadband connection?
- Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
- Do you use the Internet lightly enough for Sky Broadband Everyday Lite?
- Would the expense of the faster speed or larger download capacity be worth it for you?
What do I get when I sign-up?
It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.
- Sky Go - Sky Go allows you to watch live or on demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 3G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 3G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
- Sky Hub - Customers joining Sky broadband get a free Sky Hub 802.11n wireless router. Sky Hub comes with Sky Smart Signal technology which scans for any interference in your home and chooses the best wi-fi signal channel available. It requires no CD to set up and comes with a low-power function to save energy. Customers with Sky TV benefit even more as the Sky+ box can connect to the Sky Hub for On Demand, all with full WPS protection.
- Sky+ Box - Customers taking a Sky TV package will receive a free Sky+ Box allowing you to control and customise your TV service. You are able to use your Sky+ Box to pause or rewind live TV, record entire series with 250GB of storage space available for Sky TV (around 185 hours of standard TV or 60 hours of HD TV), and even undelete recordings that have been lost. You can use a Sky+ app on your phone to remotely control the box meaning you don’t need to be around to operate it, and the Sky+ Box is able to use built-in wi-fi connect to your Sky Hub wireless router for On Demand under WPS protection, saving hassle in setting up broadband-based TV.
- Sky Wi-fi - Sky Wi-fi is available to all Sky broadband customers apart from those on Everyday Lite and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply)
- McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. This is still available to Sky Broadband Everyday Lite customers but with a 3 months free trial instead.
Sky on demand TV services
One of the benefits of Sky's TV bundles is the world of on demand content available. Simply connect your Sky+HD box to your broadband router to watch a wide variety of TV at a time that's suitable for you! With Sky+ you can get:
- Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
- TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
- Showcase - A selection of the week's best television.
- Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
- Sky Movies - Take out a Sky Movies subscription with your package, and you'll have access to over 800 movies online.
Sky's new Sky+ boxes come with Wi-Fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. If you're an existing customer looking to upgrade and don't have a Wi-Fi-ready box, you can purchase an On Demand Connector that plugs into your Sky box to provide a wireless connection.
Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button!
What are the benefits of Sky?
The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.
- Truly unlimited broadband... - Sky are one of the few providers to offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
- ...or free broadband - For those who only use the internet sparingly, Sky Broadband Everyday Lite offers a free broadband service as long as you are a Sky TV customer and pay line rental. This is not something other providers offer.
- Fastest copper broadband speeds - Since the October 2013 introduction of G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase the headline download speed available to at least 10% of their customers to 'up to 17Mb' on Broadband Lite and Broadband Unlimited, making them the fastest truly unlimited standard broadband supplier. Sky also offer up to 1.3Mb upload speeds on standard broadband.
- Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Movies. Even the most basic Sky TV packages offer Sky+, the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. Television fans can do no better than Sky, especially with extras like Sky Go meaning you don’t even need to be near a satellite dish to enjoy this any more.
- Reliability and Customer service - Ofcom reported that in December 2013 Sky had broadband complaint levels less than half the industry average, phone complaint levels well below average and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
- Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.
What are the drawbacks of Sky?
Let's face it, not everything can be perfect, and even the best deals may have a downside.
- No standalone broadband options - Sky do not offer standalone broadband - although you can get unlimited broadband from Sky without any TV options, you still have to pay line rental. This is only a problem for those who do not use a landline phone - especially given unlimited free weekend calls are inclusive.
- Non-LLU - Customers outside of Sky network areas can not receive LLU (local-loop unbundling) and may therefore receive a slower connection which is also more expensive than the options available within LLU areas. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
- No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.