Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second-to-none with Sky+ and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Free limited broadband for Sky TV customers
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-fi hotspots

0800 083 8871   Go to site

Sky Broadband Unlimited with Talk Weekends
£5.00 for 12 months
£10.00 thereafter

Line rental £15.40

  • 12 months half price!
  • £25 M&S voucher (online only)
  • Up to 17Mb downloads
  • Truly unlimited usage
  • Inclusive weekend calls
  • Free Sky Hub
  • Free McAfee Internet Security
  • Also available with Sky TV
  • 12 month contract

0800 083 8871   Buy now

Sky Original Bundle with Broadband Lite
£21.50 per month
12 month contract

Line rental £15.40

  • £100 reward; choose from M&S vouchers, Tesco vouchers or prepaid MasterCard (online only)
  • 2GB download allowance
  • Sky TV Original Bundle with 35 entertainment channels, Sky Atlantic and 100s more
  • Free Sky+ HD Box
  • Sky Go and On Demand viewing

0800 083 8871   Buy now

Sky Fibre Unlimited
£7.50 for 6 months
£20.00 thereafter

Line rental £15.40

  • 6 months better than half price
  • £25 M&S voucher (online only)
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Unlimited Sky Wi-Fi access
  • Inclusive weekend calls
  • Available standalone or with your Sky TV subscribtion
  • 18 month contract

0800 083 8871   Buy now

Reasons to choose Sky

  • Fibre packages available - speeds of up to 38Mb in fibre-enabled areas, with speeds up to 76Mb available to some areas
  • Truly unlimited broadband - packages available with allowances from 2GB to truly unlimited with no caps or traffic management
  • Fastest standard broadband speeds - Since introducing G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase their headline speed to up to 17Mb
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, XBox 360, laptops and phones where there is a broadband, wireless or 3G connection available
  • Free wi-fi for Sky broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive for those outside of Sky network areas - if you can't get the cheaper prices then there's also a 40GB limit on Sky Connect
  • No standalone broadband available - although Sky broadband can be taken without TV, phone line rental must be paid on all packages
  • Longer contracts - standard contracts are 12 months with no shorter contracts available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

 

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • Contracts from 12 months

  • Download allowances from 2GB to unlimited

  • Free connection on some deals

  • 24 hour technical support

  • 10 email addresses with every account

  • Free McAfee Internet Security Suite

  • Free Sky Hub will all deals

  • TV Bundles available

  • Phone service included

Details last checked on 2014-04-16

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Sky Broadband Unlimited with Talk Weekends (Existing Sky TV Customers) More Info

Special offer:£25 M&S voucher + 12 months half price!
M&S vouchers not available over the phone

N-rated Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£52

£3.75
£7.50 after 12 months
As an upgrade to your Sky TV

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

up to
17Mb
2GB 12
months
£67

Free
As an upgrade to your Sky TV

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Broadband Unlimited with Talk Weekends More Info

Special offer: 12 months half price + £25 M&S voucher!
M&S vouchers not available over the phone

N-rated Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£67

£5.00
£10.00 after 12 months
For customers without Sky TV

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Fibre Unlimited More Info

Special offer: 6 months better than half price + £25 M&S voucher!
M&S vouchers not available over the phone

N-rated Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
38Mb
truly
unlimited
18
months
£172

£7.50
£20.00 after 6 months

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Broadband Connect More Info

Only offered outside Sky low cost networks areas

N-rated Wireless RouterLine Rental (15.40 pounds)

up to
8Mb
40GB 12
months
£211

£17.00

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

EDITOR'S CHOICE - BEST TV BUNDLE

Sky Original Bundle with Broadband Lite More Info

Special offer: £100 reward of your choice! + Free Sky HD box + free Sky hub + free installation!
Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
2GB 12
months
£265

£21.50
Reward only available to new customers ordering online

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Unlimited Broadband More Info

Special offer: £100 reward of your choice! + Free Sky HD box + free Sky hub + free standard set-up!
Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£355

£29.00
Reward only available to new customers ordering online

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Variety Bundle with Unlimited Broadband More Info

Special offer: £100 reward of your choice! + Free Sky HD box + free Sky hub + free standard set-up!
Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£421

£34.50
Reward only available to new customers ordering online

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Movies Bundle with Variety and Broadband Unlimited More Info

Special offer: £100 reward of your choice! + Reduced price for the first month + free Sky Hub!
Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£597

£34.50
£50.50 after 1 months
Reward only available to new customers ordering online

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Sports Bundle with Broadband Unlimited More Info

Special offer: £100 reward of your choice! + Free Sky Hub!
Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£619

£51.00
Reward only available to new customers ordering online

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Sports Bundle with Fibre Unlimited More Info

Special offer: £100 reward of your choice! + Reduced price for 6 months!
Choice of £100 M&S voucher, £100 Tesco voucher, £100 Prepaid MasterCard

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
38Mb
truly
unlimited
18
months
£694

£51.00
£63.50 after 6 months
Reward only available to new customers ordering online

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Details last checked on 2014-04-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 34722 customer ratings since 2009-04-02

Add your own review of Sky

Reviewer Location Reviewing Date Ratings
I've been a Sky+ HD, telephone and broadband customer for the best part of 3 years and during that time had very little issues with the (non-customer support) service received in return for my £60 pcm. The broadband was always fast and reliable, the phone line was always active and the HD TV quality was great.

When we first signed up to Sky 3 years ago, they confirmed an installation date and then didn't even turn up/communicate they were no longer coming so having taken a day off work wasn't a good start.

In addition they started the cancellation process of my Sky contract on the instruction of a 3RD PARTY without even checking / validating the request with me!! This has led to weeks of jumping through hoops and being passed between Sky departments to avoid having the broadband and TV cut off.

I'm now looking to move house which will require me to move to a temporary property before moving into my new permanent one. This means that I can't simply move my Sky subscription so instead I'm having to cancel my subscription with the intention of re-joining in a month or so.

Trying to cancel my contract has been a complete nightmare. Sky appear to have deliberately made the cancellation as difficult as they possibly can, ignoring emails and letters, not returning phone calls, cutting me off whilst on active phone calls and passing me around department to department. When asked to speak to a senior manager/complaints department they repeatedly cut hung up on me or refused to put me through, stating that Sky doesn't have a complaints department (despite it clearly stating you can complain by phone on their website).

I am SO dissapointed with Sky's customer service that there is now no chance that I will re-sign up with them when I move into my new property as I will opt for BT or Virgin Media.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Life of Man UK Sky Broadband Unlimited with Talk Weekends 2014-04-03  
I called Sky with fault in sky broadband and they told me engineer will be with me on Sat between 8 - 13:00, I was told I must be home to attend engineer or else I will be charged £99, I cancelled all my plans for the weekend (a bright sunny day) and waited whole day no one arrived no call about cancellation. At 2:00pm I called Sky to find out an engineer may visit me later, so waited another hour and half and called again at 15:35 and at that time I was told actually no one is planned to visit me today as broadband is out due to common fault and I must wait for another 7+ days before this fault get fixed.

This company have guts to charge you £99 for booking an engineer and not attending the call, but have no customer service ethics to inform you in time when this engineer visit is cancelled, and when you complain that you called they give you candies for not providing you internet and all the service for good 10 days by refunding of £20.

I will never recommend such a company to anyone, and will be looking for a switch as first priority.

If you are thinking of going for a broadband with sky, think twice.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Basit London Sky Sky Offers 2014-03-29  
I would never again subscribe to Sky Broadband, TV or anything else from sky. I only got sky because of the pause, rewind and record function but now evey provider has that ability. I found i never actually watched any of the sky channels. I have had nothing but bad service, technical faults and poor technical advice from the begining. I was with them for 2 years overall. They didn't fix anything, they charge you for everything even if its their fault. They don't actually have a customer service department which i found out when i tried to complain, I was passed around to people who couldnt speak or write in English. I was about to re-instate the broadband just because I thought it would be easier than finding another provider - how wrong i was! I have just been on the phone for 10 minutes to sky who didnt actually do anything for me in the end and wanted to pass me to another department. I told him I was leaving sky permenantly because of this phonecall and he said ok and hung up! It turns out anything is easier than trying to get through to sky or get anything out of them. Once they take your money and set up direct debit. They no longer care. Also after looking around at some other providers have found that others offer the same kind fo package for broadband but at faster speeds and lower monthly payments! If sky knew how thier agents talk to customers and that skys only hope of staying ahead of the game is to retain thier existing customer base because once the exisiting customers see they are being over charged for a lesser service they will change too!
Don't bother use Sky chat they justignore your questions and give you a number to call! Dont try to complain because they dont have a complaints department! Im so glad im no longer with sky - what a horrible experience it has been over all - Waste of time, energy and money.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
sanita london Sky Variety Bundle with Unlimited Broadband 2014-03-19  
So I changed address, I used to have Virginmedia but unfortunately they don't supply at my new place so I switched to Sky. Well, it's like stepping back in time 5 years, I'm supposed to get 16 mb download speed b ut only get 11 mb, the connection is dodgy at best and if I use On Demand it uses my broadband. So let's see, for exactly the same price with Virginmedia I had 60 mb download speed and a TiVo box with it's own dedicated 10 mb supply for On Demand, now I'm basically paying for the same speed my TiVo box had for itself. Please, please if you have a choice, go Virginmedia every time.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
Danoi Rotherham Sky Broadband Unlimited with Talk Weekends 2014-03-16  
I'm writing this as an ex sky customer having switched to EE. I want to move back go Sky. Ok, it's a big more, but worth it for no broadband glitches in iplayer, remote working, better Xbox performance.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Mark Cardiff Sky Broadband Unlimited with Talk Weekends 2014-03-15  
I cancelled my Sky account in November 2013 due to changing to Virgin for a cheaper solution, all went well and closed all accounts. At the end of February 2014 I get a letter from Sky detailing an outstanding balance on my account relating to bills after I cancelled with them and furthermore bills I have not seen. Straight on the phone to get to the bottom of it and I go round and round in circles with customer services being passed from pillar to post not getting a straight answer. Finally a billing consultant confirms the error is with Sky and that they will clear the bill and close the account. All seems good. one week later I get an email and letter from a debt recovery service working on behalf of Sky seeking to recover the outstanding balance! Contact debt recovery service and they say they are just doing as told. Contact Sky and have to go round the houses again to explain the problem and get a solution. Today I have spoken to Sky, all calls at my expense as they never call back or contacted me by other means and they say they have cleared the account and notified the debt recovery service. They claim a letter will arrive in 7 days to clear this mess up, I will be surprised and suspect the next knock at the door will be the police to take me away for unpaid Sky bills! Utter rubbish and a waste of money by Sky, would be better not to have customer services and make more profit!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Matt Ewing Bristol Sky Original Bundle with Broadband Lite 2014-03-14  
Rubbish as anything as i was with O2 and when i was moving house they transferred to Bloody sky. Ever since i am paying every month for NOT WORKING BROADBAND Called numerous time with sky no help at all. All they ask to do unplug and plugging the wires no any improvement on speed. And customer service talks rubbish as my main socket is by the main door and asking me to move the computer which is not possible. Now im going to cancel the contract or cancel the direct debit.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Rihan Slough Sky Broadband Connect 2014-03-11  
Unable to use any broadband after
16.00 Hrs.due to bad Sky equipment at exchange. BT was fine for 10Years
with no problems. Wish I had not changed to Sky broadband.I have had download speeds of .02Meg!!!, and also nothing.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
J.V.Cooper Whitchurch, Hampshire Sky Broadband Unlimited with Talk Weekends (Existing Sky TV Customers) 2014-03-07  
Awful, awful, awful.
I would recommend Sky to people who are lonely and like the idea of being on the phone for 45 minutes every other day for a month trying to sort out installation problems. Especially if you like talking to people who have no understanding of what has been discused previously as they work in different buildings and information is not passed on.
It took us a month to get our internet sorted and even then the 'fibre optic' speed was slower than under my old contract. I will be leaving as soon as my contract allows.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Tony Sussex Sky Fibre Unlimited 2014-03-07  
Sadly there isnt a 'no star' rating, so Ive had to choose 1 star. Connection keeps dropping tho sky say its fine. It doesnt drop now and then, it drops regularly, dozens of times a day for as much as an hour at a time before you can get back on line. Joined 2/1/14 and as of today, we are STILL having issues. No connection for as much as 45/60 minutes at a time. Was with 02 for 6 or 7 years never an issue. Sky say they are waiting for the line to 'stableise'. They have had me plugging and unplugging things in and out. Sky are bloody useless. NO WAY would I recommend them. Its that bad, despite me currently having an offer of £15 for the YEAR (as a previous 02 customer) I am now off to Virgin and will gladly pay for it just to get the internet. AVOID AVOID AVOID. Dont waste your time and effort. Spend your money elsewhere, SKY are just totally and utterly diabolical. Cannot stress enough how useless they are. there arent sufficent words to describe their incompetance.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
VINCE MINER BRISTOL Sky 2014-03-02  

Loading...

National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

Sky HD channels

Help with choosing the best Sky TV bundle

Posted on 2013-09-27 11:16 in Offers Sky

We list a variety of different Sky TV, broadband and phone bundles with a range of different TV channel packs included, but sometimes the sheer number of choices can be overwhelming or confusing.

One of the common sources of confusion can be the difference between Sky's Entertainment Extra and Entertainment Extra+ TV packages. The price difference between the two is £5 a month, but what is the plus in Entertainment Extra+?

To help explain the difference we've put together a guide to Entertainment Extra+ from Sky outling the extra channels, HD and 3D content, TV Box Sets and enhancements to On Demand services that come with this package.

If you've decided that Entertainment Extra+ is for you, then check out the following TV, broadband and phone bundles:

Or explore Sky to find or build the Entertainment Extra+ package that suits your needs.

Right now you can also benefit from the following stackable Sky offers:

  • £100 Tesco Gift Card with all TV bundles when bought online
  • 12 months half price unlimited broadband
  • 1 month free trial of Sky Movies

All Sky broadband packages require you to take line rental with Sky at £14.50 a month and come with inclusive weekend calling.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for its satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to 82% of the UK population, increasing to around 90% by 2015. Those outside of this network live mostly in rural areas, and while they can still get broadband from Sky as Sky Broadband Connect, it is much more expensive, slower and has less flexibility than inside Sky’s LLU (local-loop unbundling) areas.

Sky Fibre Unlimited broadband, Sky’s fibre optic broadband service, uses BT’s fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to about half of UK households, typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky provide a wide range of packages catering to different speeds, download restrictions, and TV options, in which they offer a greater range and flexibility than any other provider.

Sky’s ADSL broadband service comes with a speed of up to 17Mb and has two different download limits available:

  • Sky Broadband Everyday Lite (2GB monthly limit) - Free, but only available with a Sky TV subscription
  • Sky Broadband Unlimited (truly unlimited) - Available either with only Sky Talk, or with both Sky TV and Talk

Sky Broadband Unlimited is truly unlimited, meaning that not only is there no monthly download cap, but there is also no traffic management, so your connection can never be restricted at peak times like with some other providers’ unlimited broadband services.

Sky also provide a fibre-optic broadband with higher speeds, called Sky Fibre Unlimited:

  • Sky Fibre Unlimited (speeds of up to 38Mb)
  • Sky Fibre Unlimited Pro (speeds of up to 76Mb)

These speeds are still not as fast as some competitors - such as Virgin Media, who use their own fibre network - but they are both truly unlimited with no traffic management during peak times, unlike Virgin.

All Sky packages (including fibre) come with Sky Talk, Sky’s phone service, and therefore you have to pay line rental. However, you will receive free unlimited weekend calls to UK landlines and 0870 numbers as standard. It is possible to extend this to unlimited anytime calls or even unlimited anytime international calls for an extra cost with Sky Talk Anytime UK and Sky Talk International respectively.

As previously mentioned, Sky are well known for their TV service. A wide range of different Sky TV bundles are available providing a variety of different channels including Sky Sports and Sky Movies. Sky TV customers can get Sky Broadband Everyday Lite for free along with their TV service and line rental. Sky Broadband Unlimited and Sky Fibre Unlimited/Unlimited Pro are available without the need for Sky TV, although a wide range of combined bundles are available, letting you get all your communication services from the same provider.

Which package should I choose?

Sky allow you to build your own package from a range of different options. This is useful as it allows you to tailor your package according to your Internet usage, your TV viewing habits (if any) and your budget.

Sky Broadband Everyday Lite is really only an option for those who use the Internet very little, as a 2GB monthly download limit is small. If you are a Sky TV customer and only use the Internet every so often, or you only really go online for email, social media and web browsing, then this could be a great option as you won’t need to pay any extra for it beyond line rental. However, if you download files, play games online, use Skype or watch streaming video, then you may find yourself quickly hitting the download limit. You won’t be fined for doing this - Sky will move you up to an unlimited package the second time you go over the limit - but it would still be a hassle and an unexpected expense.

Beyond that, your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre Unlimited is for those who will need more than this, and Sky Fibre Unlimited Pro even more so. You might benefit from faster Internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream a lot of HD video content. This is especially true in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet usage, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from the telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you use the Internet lightly enough for Sky Broadband Everyday Lite?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 3G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 3G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Hub - Customers joining Sky broadband get a free Sky Hub wireless router. Sky Hub comes with Sky Smart Signal technology which scans for any interference in your home and chooses the best wi-fi signal channel available. It requires no CD to set up and comes with a low-power function to save energy. Customers with Sky TV benefit even more as the Sky+ box can connect to the Sky Hub for On Demand, all with full WPS protection.
  • Sky+ Box - Customers taking a Sky TV package will receive a free Sky+ Box allowing you to control and customise your TV service. You are able to use your Sky+ Box to pause or rewind live TV, record entire series with 250GB of storage space available for Sky TV (around 185 hours of standard TV or 60 hours of HD TV), and even undelete recordings that have been lost. You can use a Sky+ app on your phone to remotely control the box meaning you don’t need to be around to operate it, and the Sky+ Box is able to use built-in wi-fi connect to your Sky Hub wireless router for On Demand under WPS protection, saving hassle in setting up broadband-based TV.
  • Sky Wi-fi - Sky Wi-fi is available to all Sky broadband customers apart from those on Everyday Lite and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply)
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. This is still available to Sky Broadband Everyday Lite customers but with a 3 months free trial instead.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband... - Sky are one of the few providers to offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • ...or free broadband - For those who only use the internet sparingly, Sky Broadband Everyday Lite offers a free broadband service as long as you are a Sky TV customer and pay line rental. This is not something other providers offer.
  • Fastest copper broadband speeds - Since the October 2013 introduction of G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase the headline download speed available to at least 10% of their customers to 'up to 17Mb' on Broadband Lite and Broadband Unlimited, making them the fastest truly unlimited standard broadband supplier. Sky also offer up to 1.3Mb upload speeds on standard broadband.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Movies. Even the most basic Sky TV packages offer Sky+, the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. Television fans can do no better than Sky, especially with extras like Sky Go meaning you don’t even need to be near a satellite dish to enjoy this any more.
  • Reliability and Customer service - Ofcom reported that in December 2013 Sky had broadband complaint levels less than half the industry average, phone complaint levels well below average and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband options - Sky do not offer standalone broadband - although you can get unlimited broadband from Sky without any TV options, you still have to pay line rental. This is only a problem for those who do not use a landline phone - especially given unlimited free weekend calls are inclusive.
  • Non-LLU - Customers outside of Sky network areas can not receive LLU (local-loop unbundling) and may therefore receive a slower connection which is also more expensive than the options available within LLU areas. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
Broadband.co.uk