Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second-to-none with Sky+ and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Free limited broadband for Sky TV customers
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-fi hotspots

Need help choosing? Give us a call on 0800 083 8871   Go to site

Sky Broadband Unlimited with Talk Weekends (Without Sky TV)
£3.75 for 12 months
£7.50 thereafter

Line rental £16.40

  • £100 M&S gift voucher!
  • 12 months half price!
  • Truly unlimited usage
  • Up to 17Mb download speed
  • Free McAfee Internet Security
  • Also available with Sky TV
  • Free Sky Hub
  • Weekend UK landline calls
  • Free connection online
  • 12 month contract

Buy now

Sky Original Bundle with Broadband Unlimited
£19.88 for 12 months
£29.00 thereafter

Line rental £16.40

  • 12 months half price broadband
  • £75 credit!
  • Truly unlimited usage
  • 25% off Sky TV for 12 months!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Up to 17Mb download speed
  • Free Sky Hub
  • Weekend UK landline calls
  • 12 month contract

Buy now

Sky Fibre Unlimited
£10.00 for 6 months
£20.00 thereafter

Line rental £16.40

  • 6 months half price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Unlimited Sky Wi-Fi access
  • Available standalone or with your Sky TV subscribtion
  • Free Sky Hub
  • Weekend UK landline calls
  • 18 month contract

Buy now

Reasons to choose Sky

  • Fibre packages available - speeds of up to 38Mb in fibre-enabled areas, with speeds up to 76Mb available to some areas
  • Truly unlimited broadband - packages available with allowances from 2GB to truly unlimited with no caps or traffic management
  • Fastest standard broadband speeds - Since introducing G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase their headline speed to up to 17Mb
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, XBox 360, laptops and phones where there is a broadband, wireless or 3G connection available
  • Free wi-fi for Sky broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive for those outside of Sky network areas - if you can't get the cheaper prices then there's also a 40GB limit on Sky Connect
  • No standalone broadband available - although Sky broadband can be taken without TV, phone line rental must be paid on all packages
  • Longer contracts - standard contracts are 12 months with no shorter contracts available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

 

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • Contracts from 12 months

  • Download allowances from 2GB to truly unlimited

  • Free connection on some deals

  • 24 hour technical support

  • 10 email addresses with every account

  • Free McAfee Internet Security Suite

  • Free N-rated Sky Hub will all deals

  • TV Bundles available

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

Details last checked on 2015-04-17

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Sky Broadband Unlimited with Talk Weekends (Existing Sky TV Customers) More Info

Special offer: £50 M&S gift voucher + 12 months half price + free connection online!

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£52 £3.75
£7.50 after 12 months
As an upgrade to your Sky TV
Voucher online only


Line rental £16.40

Go to site
Sky Broadband Unlimited with Talk Weekends (Without Sky TV) More Info

Special offer: £100 M&S gift voucher + 12 months half price + free connection online!

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£52 £3.75
£7.50 after 12 months
For customers without Sky TV

Line rental £16.40

Go to site
Sky Broadband Everyday Lite (Existing Sky TV and Talk Customers) More Info

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
17Mb
2GB 12
months
£67 Free
As an upgrade to your Sky TV

Line rental £16.40

Go to site
Sky Fibre Broadband More Info

Free connection online

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
38Mb
25GB 18
months
£127 £10.00

Line rental £16.40

Go to site
Sky Original Bundle with Broadband Unlimited More Info

Special offer: 12 months half price broadband + 25% off Sky TV for a year + £75 credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£181 £19.88
£29.00 after 12 months

Line rental £16.40

Go to site
Sky Broadband Connect More Info

Only offered outside Sky low cost networks areas

802.11n Wireless RouterLine Rental (16.40 pounds)

up to
8Mb
40GB 12
months
£211 £17.00

Line rental £16.40

Go to site
Sky Fibre Unlimited More Info

6 months half price!

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
38Mb
truly
unlimited
18
months
£217 £10.00
£20.00 after 6 months

Line rental £16.40

Go to site
Sky Variety Bundle with Broadband Unlimited More Info

Special offer: 12 months half price broadband + 25% off Sky TV for a year + £50 credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£282 £26.25
£37.50 after 12 months

Line rental £16.40

Go to site

EDITOR'S CHOICE - BEST TV BUNDLE

Sky Original Bundle with Broadband Lite More Info

Special offer: £100 Reward!
Reward is a choice between M&S or Amazon.co.uk gift vouchers, a Prepaid MasterCard debit card or a Samsung Galaxy Tablet

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
2GB 12
months
£290 £21.50
Reward offer online only

Line rental £16.40

Go to site
Sky Movies Bundle with Broadband Unlimited More Info

Special offer: 12 months half price broadband + 25% off Sky TV for a year + £50 credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£359 £32.63
£46.00 after 12 months

Line rental £16.40

Go to site
Sky Sports Bundle with Broadband Unlimited More Info

Special offer: 12 months half price broadband + 25% off Sky TV for a year + £50 credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£450 £39.00
£54.50 after 12 months

Line rental £16.40

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-04-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3.5 Stars

Based on 7889 customer ratings since 2014-04-27

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I'm sorry if readers are looking for a review on the reliability and speed of the broadband itself. I never got that far. I spent 4 months for the most part without working internet while they were trying to get Fibre Broadband installed in my flat. They kept saying they could provide the service to me, while over the 4 month period I had 5 separate engineers tell me they couldn't find my signal. Before each time an engineer arrived, Sky would tell me the problem was fixed. The only reason I had a landline with Sky was so I could use their broadband. My bills were only for calls to their customer service. Also I had taken time off work so that engineers could come to my property. As my Sky account history got more and more complex, I would spend 10 minutes waiting for the customer service assistant on the other end of the line to read up on my notes. I need broadband for freelance work. I had to travel to other places to get it. Sky promised again and again that it would work on the next install attempt. They wouldn't give me any compensation. Furthermore they decided to delete my account and start over because my account history was getting too complex. Because of this they now won't recognise how long and frustrating this process has been. At the end of the 4 month period I told them that I still didn't have a working connection. That was the last contact I had with them for a year. At which point I realised that they had been charging me for the broadband service for that year. I contacted them and they refuse a full refund, telling me that I am partly responsible for not telling them sooner that they were wrongfully charging me, despite the fact that I had told them in advance of the charges that their last install attempt failed. I don't see why any business should have the right to start charging a customer for service after the customer tells them they're not receiving service. I thought it was bad enough that I wasn't getting any compensation for the stress, 4 months of traveling to use broadband, and taking time off work to let engineers in. Now they won't give me a full refund for the money they took from me.

Just an utterly incompetent and immoral company. It was the worst experience I've ever had dealing with a group of human beings in my life.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
J Sav Glasgow Sky 2015-04-15  
The WORST broadband I can imagine.
Your router tells you one thing (namely the speeds they promise you), but speedtest after speedtest show that you don't get those speed.

I actually need to go away and make a cup of tea so I can watch a 2 minute video on youtube.

Stay away.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jim Aberdeen Sky 2015-04-14  
Cancelled sky, due to bad internet services. Had engineer out on 3-4 occasions to sort internet going down all the time. Had the same old response everything should be working fine now then they go and it stops working again. Moved to BT infinity brilliant internet no issues.
Sky have charged me after cancellation with the eating letter all because BT didn't take over the line properly. Sky said its BT fault but you need to pay the outstanding balance to close account. What an absolute joke. I wouldn't recommend sky to my worst enemy.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mark S Macclesfield Sky 2015-04-13  
The worst provider of broadband I have ever come across. Just about the bottom of the pit. My broadband signal kept disconnecting and disrupting my work on the computer internet. Tried phoning them. Answerphone related message " No service afyer midnights " This went on for 7 nights on the trot. I tried phoning during day and could not get through to customer services until the 6th day. Half way through I was hung up on. Kept ringing several days after " nO CONNECTION MADE WITH STAFF. Then I phoned to cancel. They could not answer quick enough. Pleading with me what they could do to put matters right. But the problems had occurred time and time again over several months, and so I cancelled my contract.
The next thing was phone calls on my mobile wanting to speak to me and ask me to remain a sky customer. I said 'no'. After this, they started sending me childish emails on a 'no reply' basis. They continued pestering me by email. The result was I was obliged to report their emails as spam to Google.
Never again will I join SKY. Once they have sold you the contract...that is it. They are no longer interested in you as a customer.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Johnny Gloucestershire Gloucestershire Sky 2015-04-12  
Have been with sky for a few years now exercellent internet never a problem the only down side is I pay the bill but not on the account so can never talk to them as they won't discuss the account with me but happy the same to take my money
  • Satisfaction 5 Stars
  • Speed 2 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
andy nottingham Sky 2015-04-12  
TAKE NOTE FOR YOUR OWN SAKE KEEP WELL CLEAR OF SKY.
The SKY Broadband Service has become widely known as the SKY TORTOISE SERVICE. It truly is pathetically slow.
TRY PHONING THEM UP WITH A PROBLEM - Press Button 'this and that' Result - No reply, no reply, no reply ! Call between such and such a time....Our lines are busy at the moment, please call back...Our lines are closed after midnight...all excuses under the sun not to answer you.
DIAL AND PRESS BUTTON for cancellation Result - " Hello SKY, how can we help you.. Sorry to hear that you want to cancel,is there anything we can do to put it right ?" You reply - No this is not the first time, the problem is occurring every day. I am constantly being disconnected via the pathetic so called new router {CRAP}. HA, IT HAS GOT TO BE A FAULT WITH YOUR WIRING CONNECTIONS.
" No, all has been checked out by a qualified engineer. The problem is SKY end .
TIME AFTER TIME AFTER TIME the same thing; can't get through to SKY to report a problem. HOWEVER, they speedily answer if you choose the button to cancel your subscription, and they talk to you ever so nice.
WARNING: Don't bother talking to their SKY CALL CENTRE at night time, they are a waste of time and space. You will get very little help if any. Their quality of clear spoken English is abysmal and they are difficult to understand.
WHEN YOU ARE ADAMENT THAT YOU WISH TO CANCEL, AND GIVE THEM NOTICE....Further troubles start with your broadband service. They slow up your broadband speed and disrupt your service even more...day after day after day. They do all the can to make you wish you had never cancelled. That is the attitude of these cretins, unfortunately. NEVERTHELESS, STICK IT OUT, AS THE SOONER THE BETTER THAT YOU CHANGE PROVIDERS FROM SKY TO ANOTHER BROADBAND PROVIDER. Better still, STAY CLEAR of this TORTOISE company, and choose another provider. Look at the ratings of each provider, and their reviews, and decide how much you are prepared to pay also. But BEWARE OF SKY, this abysmal bottom of the pit provider, or it will be you who will be the loser at the end of the day. Following this review, I shall no doubt have further deliberate disruptions. This review is not sour grapes, but merely an honest and truthful account of the service they provide to their Customers. There are many more providers out their who will be glad of your custom and are prepared to offer you a better service. Don't think about it....simply do it.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Johnny Gloucester GLOUCESTER, England Sky 2015-04-11  
It's been a nightmare with internet since I moved into the flat. I firstly thought maybe my roommates were downloading too much, I disable the Wifi and did a test: same results.
Over 400ms ping, a miserable download speed, ...
Avoid to go to Sky.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Nicolas Liverpool Sky 2015-04-10  
Watchdog should investigate this diabolical company. I had O2 broadband for 3 years and didn't have a single problem. They were then bought by Sky and I didn't have the time to source another provider. Massive fail!!
At least twice a month I waste an evening on the phone to their technical 'robots' trying to solve the issue that's clearly at their end. My wireless works intermittently at the best of times but since the bank holiday weekend it's been practically non existent.
Thank god my contract ends at the end of the month and I no longer have to pay for this total sham of a service.
Disgraceful and deeply frustrating!!!
Steer clear at all costs!!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Eels0929 London Sky 2015-04-09  
Overall sky is absolutely appauling internet. Consistantly playing up ( dropping and appauling download and upload speeds).
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
David Kent Sky 2015-04-06  
I've had sky for over a year and it's been problem after problem I was offline for over a month and they still charged me for it so gonna switch to bt
  • Satisfaction 2 Stars
  • Speed 4 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Daniel wood witham essex Sky 2015-04-04  

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National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for its satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to 82% of the UK population, increasing to around 90% by 2015. Those outside of this network live mostly in rural areas, and while they can still get broadband from Sky as Sky Broadband Connect, it is much more expensive, slower and has less flexibility than inside Sky’s LLU (local-loop unbundling) areas.

Sky Fibre Unlimited broadband, Sky’s fibre optic broadband service, uses BT’s fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to about two-thirds of UK households, typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky provide a wide range of packages catering to different speeds, download restrictions, and TV options, in which they offer a greater range and flexibility than any other provider.

Sky’s ADSL broadband service comes with a speed of up to 17Mb and has two different download limits available:

  • Sky Broadband Everyday Lite (2GB monthly limit) - Free, but only available with a Sky TV subscription
  • Sky Broadband Unlimited (truly unlimited) - Available either with only Sky Talk, or with both Sky TV and Talk

Sky Broadband Unlimited is truly unlimited, meaning that not only is there no monthly download cap, but there is also no traffic management, so your connection can never be restricted at peak times like with some other providers’ unlimited broadband services.

Sky also provide a fibre-optic broadband with higher speeds, called Sky Fibre Unlimited:

  • Sky Fibre Unlimited (speeds of up to 38Mb)
  • Sky Fibre Unlimited Pro (speeds of up to 76Mb)

These speeds are still not as fast as some competitors - such as Virgin Media, who use their own fibre network - but they are both truly unlimited with no traffic management during peak times, unlike Virgin.

All Sky packages (including fibre) come with Sky Talk, Sky’s phone service, and therefore you have to pay line rental. However, you will receive free unlimited weekend calls to UK landlines and 0870 numbers as standard. It is possible to extend this to unlimited anytime calls or even unlimited anytime international calls for an extra cost with Sky Talk Anytime UK and Sky Talk International respectively.

As previously mentioned, Sky are well known for their TV service. A wide range of different Sky TV bundles are available providing a variety of different channels including Sky Sports and Sky Movies. Sky TV customers can get Sky Broadband Everyday Lite for free along with their TV service and line rental. Sky Broadband Unlimited and Sky Fibre Unlimited/Unlimited Pro are available without the need for Sky TV, although a wide range of combined bundles are available, letting you get all your communication services from the same provider.

Which package should I choose?

Sky allow you to build your own package from a range of different options. This is useful as it allows you to tailor your package according to your Internet usage, your TV viewing habits (if any) and your budget.

Sky Broadband Everyday Lite is really only an option for those who use the Internet very little, as a 2GB monthly download limit is small. If you are a Sky TV customer and only use the Internet every so often, or you only really go online for email, social media and web browsing, then this could be a great option as you won’t need to pay any extra for it beyond line rental. However, if you download files, play games online, use Skype or watch streaming video, then you may find yourself quickly hitting the download limit. You won’t be fined for doing this - Sky will move you up to an unlimited package the second time you go over the limit - but it would still be a hassle and an unexpected expense.

Beyond that, your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre Unlimited is for those who will need more than this, and Sky Fibre Unlimited Pro even more so. You might benefit from faster Internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream a lot of HD video content. This is especially true in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet usage, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from the telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you use the Internet lightly enough for Sky Broadband Everyday Lite?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 3G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 3G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Hub - Customers joining Sky broadband get a free Sky Hub 802.11n wireless router. Sky Hub comes with Sky Smart Signal technology which scans for any interference in your home and chooses the best wi-fi signal channel available. It requires no CD to set up and comes with a low-power function to save energy. Customers with Sky TV benefit even more as the Sky+ box can connect to the Sky Hub for On Demand, all with full WPS protection.
  • Sky+ Box - Customers taking a Sky TV package will receive a free Sky+ Box allowing you to control and customise your TV service. You are able to use your Sky+ Box to pause or rewind live TV, record entire series with 250GB of storage space available for Sky TV (around 185 hours of standard TV or 60 hours of HD TV), and even undelete recordings that have been lost. You can use a Sky+ app on your phone to remotely control the box meaning you don’t need to be around to operate it, and the Sky+ Box is able to use built-in wi-fi connect to your Sky Hub wireless router for On Demand under WPS protection, saving hassle in setting up broadband-based TV.
  • Sky Wi-fi - Sky Wi-fi is available to all Sky broadband customers apart from those on Everyday Lite and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply)
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. This is still available to Sky Broadband Everyday Lite customers but with a 3 months free trial instead.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband... - Sky are one of the few providers to offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • ...or free broadband - For those who only use the internet sparingly, Sky Broadband Everyday Lite offers a free broadband service as long as you are a Sky TV customer and pay line rental. This is not something other providers offer.
  • Fastest copper broadband speeds - Since the October 2013 introduction of G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase the headline download speed available to at least 10% of their customers to 'up to 17Mb' on Broadband Lite and Broadband Unlimited, making them the fastest truly unlimited standard broadband supplier. Sky also offer up to 1.3Mb upload speeds on standard broadband.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Movies. Even the most basic Sky TV packages offer Sky+, the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. Television fans can do no better than Sky, especially with extras like Sky Go meaning you don’t even need to be near a satellite dish to enjoy this any more.
  • Reliability and Customer service - Ofcom reported that in December 2013 Sky had broadband complaint levels less than half the industry average, phone complaint levels well below average and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband options - Sky do not offer standalone broadband - although you can get unlimited broadband from Sky without any TV options, you still have to pay line rental. This is only a problem for those who do not use a landline phone - especially given unlimited free weekend calls are inclusive.
  • Non-LLU - Customers outside of Sky network areas can not receive LLU (local-loop unbundling) and may therefore receive a slower connection which is also more expensive than the options available within LLU areas. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
Broadband.co.uk