Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second to none with Sky Q and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-Fi hotspots

Need help choosing? Give us a call on 0800 083 2414   Go to site

Sky Broadband Unlimited with Pay as you Talk
£18.99 for 12 months
£28.99 thereafter

£9.95 upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb download speed
  • Free McAfee Internet Security
  • Add a Sky Talk package for just £4
  • Free N-rated Sky Hub or pay £20 for the AC-rated Sky Q Hub
  • Only pay for the calls you use
  • Free connection online
  • 12 month contract

Buy now

Or call us on
0800 083 2414

Sky Original Bundle with Broadband Unlimited
£50.99 per month
18 month contract

£24.95 upfront cost

  • Online only: Choose either a free 32" LG TV, 9.7" Samsung Galaxy Tab E, £100 Tesco voucher or Prepaid MasterCard debit card!
  • Truly unlimited usage
  • 1TB Sky Q, their best ever box!
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Free AC-rated Sky Q Hub for 3 times faster connections
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Sky Fibre Broadband
£28.99 per month
18 month contract

£48.95 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • 25GB monthly usage
  • Pay £10 more to go Unlimited
  • Or pay £15 more for up to 76Mb
  • Available both standalone or with a Sky TV subscription
  • Free N-rated Sky Hub or pay £20 for the AC-rated Sky Q Hub
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 083 2414

Reasons to choose Sky

  • Fibre packages available - a range of fibre options, from entry-level to a superfast deal with speed up to 76Mb
  • Truly unlimited broadband - packages available with allowances from 25GB to truly unlimited with no caps or traffic management
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • Sky Q box - all new Sky TV customers get the industry-leading Sky Q box as standard
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, Xbox, laptops and phones where there is a broadband, wireless or 4G connection available
  • Free wi-fi for Sky Broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive outside of Sky network areas - Sky Broadband Connect is also slower and has a traffic management policy in place
  • No standalone broadband available - although Sky Broadband can be taken without TV, phone line rental must be paid on all packages
  • No short contracts - standard contracts are 12 months with no shorter options available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • 12 month contracts as standard

  • Download allowances from 25GB to truly unlimited

  • Free for standard broadband, £39 for fibre

  • 24 hour technical support

  • 10 email addresses with every account

  • McAfee Internet Security Suite, free for 12 months

  • AC-rated Sky Q Hub with TV bundles, N-rated Sky Hub with Broadband and Phone, £9.95 delivery charge applies

  • TV options are unrivalled in both content and features, including Ultra HD through the 2TB Sky Q box

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

2.8 stars
  satisfaction rating based on 47993 customer ratings since 2016-02-21. See more Sky customer ratings and reviews.

Details last checked on 2017-02-17

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Sky Broadband Unlimited with Pay as you Talk More Info

Special offer: 12 months reduced price + free connection online!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£238 £18.99
£28.99 after 12 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Broadband Unlimited with Pay as you Talk (Existing Sky TV Customers) More Info

Special offer: Save £5 per month for a year + free connection online!
Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£238 £18.99
£28.99 after 12 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Broadband More Info

Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
25GB 18
months
£397 £28.99

£48.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Unlimited More Info

Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
18
months
£517 £38.99

£48.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Original Bundle with Fibre More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + 18 months reduced price fibre + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£568 £42.00
£50.99 after 18 months
Reward offer for new customers buying online only

£63.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Fibre Max More Info

Add a Sky Talk package to your order from just £4 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£588 £43.99

£59.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Original Bundle with Broadband Unlimited More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£637 £50.99
Reward offer for new customers buying online only

£24.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Variety Bundle with Fibre More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + 18 months reduced price fibre + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£688 £52.00
£60.99 after 18 months
Reward offer for new customers buying online only

£63.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Variety Bundle with Broadband Unlimited More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£757 £60.99
Reward offer for new customers buying online only

£24.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Box Sets Bundle with Fibre More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + 18 months reduced price fibre + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£760 £58.00
£66.99 after 18 months
Reward offer for new customers buying online only

£63.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Cinema Bundle with Fibre More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + 18 months reduced price fibre + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£784 £60.00
£68.99 after 18 months
Reward offer for new customers buying online only

£63.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Box Sets Bundle with Broadband Unlimited More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£853 £68.99
Reward offer for new customers buying online only

£24.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Cinema Bundle with Broadband Unlimited More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£853 £68.99
Reward offer for new customers buying online only

£24.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Sports Bundle with Fibre More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + 18 months reduced price fibre + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£898 £69.50
£78.49 after 18 months
Reward offer for new customers buying online only

£63.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Sports Bundle with Broadband Unlimited More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£967 £78.49
Reward offer for new customers buying online only

£24.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Complete Bundle with Fibre More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + 18 months reduced price fibre + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
25GB 18
months
£1264 £100.00
£108.99 after 18 months
Reward offer for new customers buying online only

£63.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
Sky Complete Bundle with Broadband Unlimited More Info

Online exclusive: Free LG 32" TV or Galaxy Tab E or a choose a £100 reward + Sky Q, their best ever box!
£100 Tesco voucher or Prepaid MasterCard debit card

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£1333 £108.99
Reward offer for new customers buying online only

£24.95 upfront cost

Go to site

Or sign up by phone
0800 083 2414
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-02-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.3 stars
  • Reliability
    2.6 stars
  • Customer Service
    3.1 stars

Based on 47993 customer ratings since 2016-02-21

Show all time ratings

Add your own review of Sky

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I found my experience with Sky to be the worst ever. The accountability for their poor and unreliable service was minimal, communication was poor. I would never use them again or recommend anyone too. Terrible and extremely disappointing!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hertfordshire Sky  
Overall Sky is good but still expensive. We get broadband speeds of 5 which is pretty poor but their fibre option not available in our area and not sure about the transition to Virgin Media as their customer service seems a lot worse, reminds me of the nightmare we had with Telewest years ago! Overall Sky okay, just wish fibre was available.
We have full TV and phone package too, only wish we could drop kids TV channels to reduce the costs but that's stitched up with other channels we do want! Very frustrating 😡
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    2 stars
  • Customer Service
    4 stars
Gloucester Sky  
No connection or phone now for 9 days. Took afternoon off work today for engineer between 1 and 5 pm as instructed and NOBODY came. Got text to say Peter on his way at about 12:45. Tries to text back but I think it was one way. Rang Sky and they blame BT OpenReach. What next I wonder? I cannot take another half day off and why should I believe it will be different. How rude and totally unprofessional. And I am paying for it. Service, what service. How does one claim compensation that is worth having? Help.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Laleham Reach Sky  
Totally useless-

Had an my account for a month, spent £42.40 total (one setup cost an one month of bills) had two engineers come over, spent four hours total on their phone line and got NOT A SINGLE BYTE OF INTERNET.

They just couldn't get it working. Apparently something to do with them needing to update the Sky hardware in my building but successive engineers inexplicably failing. Bearing in mind this is in a new build in Zone 1 London- you wouldn't think it difficult. Cancelling it was a whole fandango, and I need to wait months to (maybe, possibly, perhaps) get my money back.

AVOID.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London Sky  
Been trying to upgrade to sky fiber all week and have only got though once and they siad thire computers where not working , been sitting here on hold now for 133 mins, I have now moved to another provider.
  • Satisfaction
    3 stars
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
london Sky  
Absolutely the worst broadband experience, drops, slow and they do not let you cancel. Totally disgusted.
I would not go with sky for anything again, and previously albeit several years ago it was very good.
I just want to cancel. And use a provider that works.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Yorkshire Sky  
My experience with Sky and their broadband has been somewhat mixed, but mostly negative after being with them for around a year at this point. When it works it's actually pretty decent, I can keep a good connection to stuff like servers and hosts, and downloading -- while obviously not that fast -- is usually not bad either. And it is an unlimited service, so there's no real limit to what you can do outside of really intensive tasks that go past the provided bandwidth.

My biggest complaint however is the reliability of it all. The above statement is irrelevant most of the time, as I am constantly hit with huge spikes in lag or latency when playing games or streaming a basic video, and even worse the broadband tends to disconnect entirely which results in loss of connection and is incredibly frustrating to experience. I wouldn't mind this so much if it happened maybe once or twice a day, but I suspect that it happens dozens of times per day and makes me a bit afraid to do something over the Internet in case it does happen.

I have used customer service a few times and am likely going to start looking at perhaps switching providers if my experience with Sky does not improve, but even when officials come directly to my house it doesn't end up being very useful. I've had my router replaced once which has done virtually nothing to fix any of the connection problems, and an analyst of some sorts came and went without giving any insight or anything that could help me become a bit more reassured. To give credit where credit is due though, the manual service is certainly there, but how useful it is will vary from person-to-person.

In short, I am overall quite dissatisfied with the reliability of the service and would not recommend getting Sky broadband on that front, unless you only need very light use of the Internet (such as browsing text and pictures, or looking at e-mails). Everything else is sort of in the middle, not amazing but it has some merit to it.
  • Satisfaction
    3 stars
  • Speed
    3 stars
  • Reliability
    3 stars
  • Customer Service
    2 stars
Dalkeith, Scotland Sky  
I've had no problems with the BB service, although it doesn't work in our back room (a long way from the router). My only gripe is that they put up the prices (the latest hike means I'm looking around for another provider) at least twice a year. There's no reason for it other than greed. Calling them to threaten to leave usually works in getting them to reduce their price, especially when new customers are being offered a better deal.
  • Satisfaction
    3 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Stamford Sky  
Since coming over to sky from talktalk it's been like night and day, I've gone from having no internet to full service back (after being told it was my line that was faukty by TT) customer service was friendly and helped me out. My only gripe was that I ordered sky Q after being told my property was compatible only to be good after 4 weeks on the install day that I couldn't have it, I then downgraded to sky + but as I was a returning customer from the past they weren't going to send a sky + box first of all. After a bit of negotiatiating they offered to send one for a small fee, however the 2nd hand market is flooded with them so I managed to get one off eBay for a tenner. Anyway I'm happy and I don't care if my prices rise slightky this year I'd rather pay more then go back to what I had (or didn't have)
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    3 stars
  • Customer Service
    4 stars
Colchester Sky  
Awful. Rude customer service. Likelihood is I will withdraw from contract using 14 day cooling off period.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Warwickshire Sky  

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man using computer

How to avoid BT and Sky price rises - penalty free!

Posted on 2017-02-02 14:19 in News Features Sky BT

BT and Sky have both announced that they're hiking up their prices once again - but you don't have to pay them. Under Ofcom rules, any unexpected price rises mean you can quit your contract early without paying a penalty fee.

BT's price increases are all in the region of an inflation-beating 5-6% on standard and fibre broadband deals. They include:

  • Standard broadband: a £2 per month increase from £33.99 to £35.99 for the "all-in" deal including line rental, as of 2nd April
  • Fibre broadband: a £2.50 per month increase from £39.99 to £42.49 for Infinity 1, and £51.49 to £53.99 for Infinity 2, as of 2nd April
  • BT Sport: will cost £3.50 per month via BT TV from August (it was previously free). Via Sky TV the price goes up from 2nd April by £1.50 per month if you have BT Broadband, or £1 per month if you don't
  • Calls packages: also increasing across the board from 2nd April

Sky's price rises are mostly limited to line rental, but customers on older deals will also see increases:

  • Line rental: up 9% from £17.40 per month to £18.99 from 1st March
  • Older broadband and TV deals: will rise on average just under £3 per month from 1st March. The exact amount will vary depending on what deal you're on

How to cancel your broadband contract without penalty

If you aren't happy about the proposed price increases then you do have options. Ofcom states that you can end a contract without penalty if there's a price rise you weren't warned about when you first signed up.

If you're still within the minimum terms of your contract (eg. you're six months into a 12 month deal), you must tell your provider of your intention to quit within 30 days of being informed of the price rise. Both Sky and BT began informing their customers toward the end of January, so move quickly if you want to switch.

If you're outside the minimum terms of the contract (eg. you signed a 12 month deal 18 months ago), you're free to leave at any time regardless.

Switching broadband providers is likely to be your best option for saving money. The best deals are almost always reserved for new customers. Our postcode checker shows what packages are available in your area.

And what if you're happy with your provider? You can, of course, try haggling. You can sometimes get a better deal if you're willing to enter into a new contract. Even so, it's still worth arming yourself with information on the best broadband deals so you know what you're asking for. And if no offer is forthcoming remember the golden rule of haggling — always be willing to walk away.

Use our postcode checker now to find the best broadband deals in your area. Also take a look at our guide to switching broadband providers. The process has been streamlined recently, and is probably a lot easier than you expect.

Comments

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for their satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to more than 90% of the UK population as of 2015. Sky’s fibre optic broadband service uses the Openreach fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to nearly 90% of UK households, with best coverage typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky offer four core packages catering to different speed and download requirements. You can customise them by adding your choice of TV bundles.

There is one standard broadband package, plus three fibre options:

  • Sky Broadband Unlimited - totally unlimited standard broadband with speeds up to 17Mb, on a 12 month contract. You get Sky Talk Anytime Extra free for 12 months when you take Sky TV as well
  • Sky Fibre - a basic fibre service with a 25MB per month download limit. It comes with a 12 month contract and has speeds of up to 38Mb
  • Sky Fibre Unlimited - totally unlimited fibre broadband with speeds up to 38Mb, on a 12 month contract
  • Sky Fibre Max - a high-end fibre service with speeds up to 76Mb on a 12 month contract. Usage is totally unlimited

All packages come with a Sky Talk calls plan, which can be upgraded further to include Anytime or International calls.

There are six TV options. They start with the basic Original Bundle, with access to 270 channels:

  • Original Bundle - access to 270 channels including Sky 1, Sky Atlantic and Fox
  • Variety Bundle - the same as the Original bundle, plus more than 30 Documentaries and Kids channels, and over 4500 episodes of children's TV shows on demand
  • Box Sets Bundle - over 350 channels, and full on-demand content with more 350 box sets and kids' shows
  • Cinema Bundle - 11 channels and over 1000 movies on demand
  • Sports Bundle - watch live Premier League football, Test cricket, Formula 1 and more across eight channels
  • Complete Bundle - the full package containing everything listed above

All TV bundles now come with the industry leading Sky Q box as standard. You have the option of the stand 1TB Sky Q box which enables you to record three shows while watching a fourth. If you need more storage, or more simultaneous recordings, you can upgrade to the 2TB box for an additional one-off fee, this also has the benefit of an innovative Bluetooth Touch Remote and the capacity to watch the growing number of Ultra HD broadband on your 4K TV.

Sky Q Multiscreen is also available as an add-on, enabling you to watch your channels and recordings on other TVs in your home as well as on tablet computers. If you have a 2TB Sky Q box then Multiscreen may be requred to unlock some advanced features.

Which package should I choose?

Sky Broadband has something for every level of user, and the packages can be customised to ensure you get exactly what you need.

Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre represents an extremely affordable way of benefiting from the faster speeds of fibre broadband. However, with its 25GB per month download limits it's only suitable for smaller households with more modest usage requirements. Netflix, for example, eats through around 3GB of data for every hour of HD video. If you use streaming services like this, you should go for an unlimited package.

If you want fast and unlimited then take a look at Sky Fibre Unlimited, at up to 38Mb, and Sky Fibre Max, at up to 76Mb. Which you choose depends on the size of your household - whether it's a large family or a student house, for instance - and if they are likely to be streaming, gaming and downloading at the same time.

Once you've chosen your broadband service you can customise it by choosing the Sky Talk bundle you need, if you make lots of landline calls. You can also add your choice of TV bundle. This gets you a 1TB Sky Q box as standard, with the option to upgrade to a more powerful 2TB box offering double the storage, the ability to record more channels and Ultra HD support. See below for full details about the different types of Sky Q box.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you want to watch TV on your tablet, or in more than one room?
  • Would the expense of the faster speed of fibre packages worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on-demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 4G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 4G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Hub - Customers opting for Sky Broadband without a TV package get the older N-rated Sky Hub wireless router, with the option to upgrade to a Sky Q Hub for a small one off charge.
  • Sky Q Hub - Customers joining Sky Broadband and taking a TV bundle get a Sky Q Hub. The 802.11ac wireless router allows up to 64 devices to connect at the same time, and supports both the 2.4GHz and 5GHz frequency bands for a better and more reliable connection. In practice this means higher connection speeds at longer distances with compatible devices.
  • Sky Q Box - All customers receive a Sky Q box. The standard option - a 1TB box - allow you to record up to three shows simultaneously, while watching a fourth. It has enough space to record 500 hours of standard definition TV, and has full Multiscreen support (for an extra fee). There's also the option to upgrade to a 2TB box for an extra one-off fee. This enables you to record four channels, while watching a fifth, and has support for Ultra HD broadcasts among its extra features. With Sky Broadband, all Sky Q boxes will also work as wi-fi hotspots, potentially improving wi-fi coverage throughout your home.
  • Sky Wi-Fi - Sky Wi-Fi is available to Sky broadband customers and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply).
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. 
  • Broadband Shield - Sky's Broadband Shield enables you to control the kinds of content that can be accessed on your network.

What do I get with Sky TV?

With Sky TV you get access to a vast array of TV channels and content, both live and on-demand. It's delivered to your home via a cutting edge Sky Q box.

All customers signing up to Sky TV get a Sky Q box as standard. The basic 1TB box offers many cutting edge features, including:

  • 1TB hard drive - Enough space to store 500 hours of standard definition TV.
  • Record three shows - You can record up to three channels at the same time while watching a fourth.
  • Multiscreen capability - Watch recordings around your home on either a free Sky Q Mini box or your tablet computer, or pause on one device and continue watching on another. Requires additional Sky Q Multiscreen subscription.
  • Mobile device support - The ability to save recordings to a tablet or other mobile device to watch on the go. Available as part of the Sky Q Multiscreen add-on.
  • Wi-Fi hotspot - The Sky Q box and any Mini boxes work as wi-fi hotspots, which can help to improve the wireless signal around your home.

The Sky Q Multiscreen feature requires an additional subscription of £12 per month. This provides you with a Sky Q Mini box that connects to another TV in your home (you can add more TVs for a one-off fee of £99 each), and also enables you to stream your recordings to a compatible tablet. You can stream to one tablet at a time with a 1TB Sky Q box, or two tablets if you upgrade to a 2TB box.

Both Sky Q boxes, and all additional Mini boxes, double up as wi-fi hotspots. Put one in the living room and one in a bedroom upstairs, for example, and you should find you'll get much improved wi-fi speeds throughout your home. If you've had issues with wi-fi performance in the past, the Multiscreen add-on could be a convenient solution.

If you choose to upgrade to the 2TB Sky Q box you get a number of extra features. As well as the extra storage space - enough for 1000 hours of SD TV - you can record four shows while watching a fifth. You can also watch Ultra HD broadcasts - although you do need to take out the Sky Q Multiscreen subscription to unlock this - and you get an innovative Sky Q Touch Remote powered by Bluetooth. The 1TB box gets a standard IR remote.

The monthly price is the same whichever box you choose, but the 2TB model increases installation costs to £60 if you take Multiscreen, or £199 without. By contrast, you pay a £15 installation fee for the 1TB box. In either case you won't actually own the box - you keep it for as long as you maintain your subscription. This also applies to the Sky Q Hub.

Once you have subscribed to the Sky TV service you get access to all of your chosen channels - including the optional Sky Sports and Sky Cinema - plus a full suite of on-demand services, including:

  • Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
  • TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
  • Showcase - A selection of the week's best television.
  • Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
  • Sky Cinema - Take out a Sky Cinema subscription with your package, and you'll have access to over 800 movies online.

The Sky Q boxes come with wi-fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband - Sky offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Cinema. Even the most basic Sky TV packages offer the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. The Sky Q box also builds in Multiscreen support (for an additional monthly charge), so you can catch your favourite shows on TVs and tablet computers around your home.
  • Some of the best wi-fi kit available - If you take the Sky Q Hub, standard with TV and only £20 without, you get one of the most reliable and best performing wireless routers provided with a broadband service. What's more, if you're a TV customer then your Sky Q TV box and any Sky Q Mini boxes used for Multiscreen will all work as wi-fi hotspots, strengthening and extending your wireless network to more areas of your home.
  • Reliability and Customer service - Ofcom's Telecoms and Pay TV Complaints Report from September 2016 showed that Sky had broadband and phone complaint levels well below the industry average, and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Worse performance outside of Sky network areas - Customers outside of Sky network areas can still get the services through Sky Connect. However, this is more expensive than the options within Sky's network and is also slower and subject to a traffic management policy. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-Fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • No standalone broadband options - Unlike with Virgin Media, a phoneline is required to access Sky's standard and fibre broadband products, there's also no option to pay one provider for phone services while taking only broadband from Sky, although Sky TV can be combined with other broadband providers. Sky's combined broadband and phone packages are competitively priced though, with optional call plans for cheaper calling if required.
  • Many flagship TV features cost more - A number of Sky Q's widely advertised features actually require the additional Sky Q Multiscreen subscription, which adds £12 to your monthly cost. This includes the ability to watch live TV and recordings on tablet computers, 'Liquid viewing' where you can stop watching on one device and pick up from the same point on another, and support for watching shows in 4K Ultra HD on a 2TB Sky Q box.
  • Satellite TV can be affected by storms - Viewing and recording of live TV can be negatively affected by heavy rain, although On Demand services will be unaffected. Other TV providers use underground cables or internet streaming to provide TV channels so don't have this limitation. However, most if the time satellite TV will be superior to internet streamed content that may be prone to buffering or drops in quality at peak times.
Broadband.co.uk