Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV
- TV options are second-to-none with Sky+ and Sky Go
- Truly unlimited broadband available
- Fibre broadband services available
- Free limited broadband for Sky TV customers
- Wide range of combined phone/TV/broadband packages
- Free access to thousands of Sky Wi-fi hotspots
Need help choosing? Give us a call on 0800 083 8871 Go to site
Sky Broadband Unlimited with Pay as you Talk
Free for 12 months
Line rental £17.40
- Online exclusive: £100 M&S gift voucher when taken without TV!
- Free for 12 months!
- Truly unlimited usage
- Up to 17Mb download speed
- Also available with Sky TV
- Free McAfee Internet Security
- Free Sky Hub
- Only pay for the calls you use
- Free connection online
- 12 month contract
Sky Original Bundle with Broadband Unlimited
£14.00 for 12 months
Line rental £17.40
- £25 Tesco or M&S voucher, or a Prepaid MasterCard debit card
- 12 months free broadband + 30% off Sky+ TV for a year
- Truly unlimited usage
- Sky TV with 35 entertainment channels, Sky Atlantic and more
- Free Sky Hub
- Weekend UK landline calls
- 12 month contract
Sky Fibre Unlimited
£10.00 for 12 months
Line rental £17.40
- 12 months half price!
- Up to 38Mb download speed
- Up to 9.5Mb upload speed!
- Truly unlimited usage
- Standalone or with a Sky TV subscribtion
- Free Sky Hub
- Weekend UK landline calls
- 12 month contract
Reasons to choose Sky
- Fibre packages available - speeds of up to 38Mb in fibre-enabled areas, with speeds up to 76Mb available to some areas
- Truly unlimited broadband - packages available with allowances from 2GB to truly unlimited with no caps or traffic management
- Fastest standard broadband speeds - Since introducing G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase their headline speed to up to 17Mb
- Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
- On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
- Sky Go - watch the channels available on your TV subscription on tablets, XBox 360, laptops and phones where there is a broadband, wireless or 3G connection available
- Free wi-fi for Sky broadband customers - unlimited wi-fi in popular high street locations around the UK
- Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009
- Expensive for those outside of Sky network areas with Sky Connect
- No standalone broadband available - although Sky broadband can be taken without TV, phone line rental must be paid on all packages
- Longer contracts - standard contracts are 12 months with no shorter contracts available
- Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be
Features at a glance
Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds
Contracts from 12 months
Download allowances from 25GB to truly unlimited
Free connection on some deals
24 hour technical support
10 email addresses with every account
Free McAfee Internet Security Suite
Free N-rated Sky Hub will all deals
TV Bundles available
Phone service included
Unlimited free wi-fi in popular high street locations around the UK
Details last checked on 2016-04-22
Details last checked on 2016-04-22
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.
Customer Ratings Summary
- Customer Service
Based on 35607 customer ratings since 2015-05-02
How Sky Compares
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.
speed 5-10 times lower than promised
We're with Sky Fibre Optic. We're supposed to get 34mbps and we do on rare occasions. Most of the time, we get between 3mbps-12mbps. We've phoned Sky dozens of times and each time we're forced to endure tedious and time consuming troubleshooting checks. An engineer has come out 5 times, blaming the problem each time on static. Oddly, our speed always goes back up to 34mbps after they've been (and made the phone call) and then the speed drops again after a week. Once, someone at customer support admitted that we had been capped and only a manager could uncap us. Only a few more months of the 18 month contract to go.
I missed to pay my bill just for a day and they turned off my broadband . I paid it after a day and then i had to call hundred of times to customer service just to get the internet back, i am really disappointed with their customer service. I didn't have my broadband turned on for a days even after paid my bill, because they are not interested in customer queries and the call centre is obsuletly unhelpful. I have had really bad experience with sky.
I have been with Sky around 3 years ( when they took over o2) and find them very good. I get though in a couple of minutes to a friendly uk call center and they always have managed to solve any problems I have had ( mostly speed- I probably expect too much but I do get aroun 39mbs). The internet does drop out now and again ( maybe every couple of months ) but only for seconds or sometimes minutes. When the router went wrong they sent a new one straight away. I would not go to another ISP based on the reviews of some of them
Totally appalling. Very slow Internet, and after doing a home move with them my billing was changed without being informed at the time and now I am wanting to leave due to misleading information and they will charge me to end my contract. For anyone looking at getting sky think first and see if you can get a better deal somewhere else. Sky really is not worth what you pay
It's been an nightmare to be on Sky Broadband - my current download speed is 0.1 Mbit!
avoid at all costs!
Absolute garbage. 'You will get 7mbps download' which is rubbish anyway but to make it worse we only get 0.3-2 download and 0.6-0.7 upload! 'We won't slow you down at peak times' every night after 20:00 it drops to nothing. When i am home alone it is semi-decent but when my family is recording something on the tv, or watching something on the computer, it cuts down to 20% ish. We pay £100 a month but we get terrible speeds.
12 o clock at night and still too slow two stream a film, the worst internet provider ever stay well away
|Mr pissed off||Sky||2016-04-17|
Absolute trash of a service. Opted for the 40mb/s optic fibre plan and for the past year or so, I have NOT even reached close to the advertised speed. To add further insult to the injury, the speeds I am getting is 2-5 mb/s and fluctuates and changes more often than Donald Trump changes his mind. The customer service does not help at all. They simply deny any mishaps on their side saying the connection seems stable on their side. Stable my arse. DO NOT GO WITH SKY! Easily the most regretful decision of my life.
Average mobile broadband speeds rising in 2016 while fixed line home broadband speeds coast at late 2015 levels
Each month hundreds of thousands of broadband customers test their speeds with our broadband speed test. Since the end of 2015 there's been little change in average speeds from home broadband with average download speeds for March 2016 coming in at 20.41Mb and average upload speeds at 3.73Mb.
However, our test also supports users testing on tablets and smartphones, meaning we can report on mobile broadband speeds from 4G and 3G networks. While home broadband has been stable, mobile broadband average download speed has risen by a full 2Mb since December and upload speed by 1.6Mb, the average mobile broadband speeds for March 2016 were 15.31Mb download and 3.71Mb upload.
When the big mobile broadband and home broadband providers' average speeds compete on the same table, it's only Virgin Media's DOCSIS 3 cable broadband that outperforms mobile broadband, clocking in 46.95Mb, with upload speeds at 5.9Mb. 4GEE is ahead of BT Broadband with download speeds clocking in at 18.71Mb, faster than BT by 1.07Mb. 4GEE and Vodafone mobile broadband sit in overall 2nd and 4th places beating all home big broadband providers' averages bar Virgin Media, with Vodafone's 16.26Mb average mobile download speed only 1.38Mb behind BT.
Of the home broadband providers Post Office Broadband still has the UK's slowest broadband speed overall with only 4.38Mb average downloads and 1.67Mb average uploads, well below the average speeds expected for copper phoneline broadband. Three tested with the slowest mobile broadband at 12.09Mb downloads, but this still beat home broadband offerings from Sky and EE.
When the supplementary broadband providers table (see page 4 of the report) is included we can see that fibre to the building provider Hyperoptic tested as the fastest broadband overall with 91.7Mb average downloads and 77.3Mb uploads.
October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.
Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.
BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.
With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.
Sky Buyers Guide
Can I get Sky Broadband?
Sky are known for its satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.
Sky’s low cost broadband network is the second largest (third if you count BT), available to 90% of the UK population as of 2015. Those outside of this network live mostly in rural areas, and while they can still get broadband from Sky as Sky Broadband Connect, it is much more expensive, slower and has less flexibility than inside Sky’s LLU (local-loop unbundling) areas.
Sky Fibre Unlimited broadband, Sky’s fibre optic broadband service, uses BT’s fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to about two-thirds of UK households, typically in urban and central areas.
You can check to see if you live in Sky’s network or fibre network area with our postcode checker.
What packages are available?
Sky provide a wide range of packages catering to different speeds, download restrictions, and TV options, in which they offer a greater range and flexibility than any other provider.
Sky’s ADSL broadband service comes with a speed of up to 17Mb:
- Sky Broadband Unlimited (truly unlimited) - Available either with only Sky Talk, or with both Sky TV and Talk
Sky Broadband Unlimited is truly unlimited, meaning that not only is there no monthly download cap, but there is also no traffic management, so your connection can never be restricted at peak times like with some other providers’ unlimited broadband services.
Those outside of Sky's network area will be offered their up to 8Mb service with an unlimited download limit.
Sky also provide a fibre-optic broadband with higher speeds, called Sky Fibre Unlimited:
- Sky Fibre (speeds of up to 38Mb, 25GB download allowance)
- Sky Fibre Unlimited (speeds of up to 38Mb, unlimited downloads)
- Sky Fibre Unlimited Pro (speeds of up to 76Mb, unlimited downloads)
These speeds are still not as fast as some competitors - such as Virgin Media, who use their own cable network - but the unlimited packages are truly unlimited with no traffic management during peak times, unlike Virgin.
All Sky packages (including fibre) come with Sky Talk, Sky’s phone service, and therefore you have to pay line rental. However, you will receive free unlimited weekend calls to UK landlines and 0870 numbers as standard. It is possible to extend this to unlimited anytime calls or even unlimited anytime international calls for an extra cost with Sky Talk Anytime UK and Sky Talk International respectively.
As previously mentioned, Sky are well known for their TV service. A wide range of different Sky TV bundles are available providing a variety of different channels including Sky Sports and Sky Movies. Sky TV customers can get Sky Broadband Everyday Lite for free along with their TV service and line rental. Sky Broadband Unlimited and Sky Fibre Unlimited/Unlimited Pro are available without the need for Sky TV, although a wide range of combined bundles are available, letting you get all your communication services from the same provider.
Which package should I choose?
Sky allow you to build your own package from a range of different options. This is useful as it allows you to tailor your package according to your Internet usage, your TV viewing habits (if any) and your budget.
Your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.
Sky Fibre Unlimited is for those who will need more than this, and Sky Fibre Unlimited Pro even more so. You might benefit from faster Internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream a lot of HD video content. This is especially true in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet usage, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from the telephone exchange, in which case getting a fibre package might be a worthwhile investment.
Points to consider before you choose
- How many people will be using your broadband connection?
- Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
- Would the expense of the faster speed of fibre packages worth it for you?
What do I get when I sign-up?
It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.
- Sky Go - Sky Go allows you to watch live or on demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 3G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 3G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
- Sky Hub - Customers joining Sky broadband get a free Sky Hub 802.11n wireless router. Sky Hub comes with Sky Smart Signal technology which scans for any interference in your home and chooses the best wi-fi signal channel available. It requires no CD to set up and comes with a low-power function to save energy. Customers with Sky TV benefit even more as the Sky+ box can connect to the Sky Hub for On Demand, all with full WPS protection.
- Sky+ Box - Customers taking a Sky TV package will receive a free Sky+ Box allowing you to control and customise your TV service. You are able to use your Sky+ Box to pause or rewind live TV, record entire series with 250GB of storage space available for Sky TV (around 185 hours of standard TV or 60 hours of HD TV), and even undelete recordings that have been lost. You can use a Sky+ app on your phone to remotely control the box meaning you don’t need to be around to operate it, and the Sky+ Box is able to use built-in wi-fi connect to your Sky Hub wireless router for On Demand under WPS protection, saving hassle in setting up broadband-based TV.
- Sky Wi-fi - Sky Wi-fi is available to all Sky broadband customers apart from those on Everyday Lite and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply)
- McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. This is still available to Sky Broadband Everyday Lite customers but with a 3 months free trial instead.
Sky on demand TV services
One of the benefits of Sky's TV bundles is the world of on demand content available. Simply connect your Sky+HD box to your broadband router to watch a wide variety of TV at a time that's suitable for you! With Sky+ you can get:
- Catch up TV in HD - Catch up on shows you may have missed during the week. Sky has the UK's largest Catch Up TV service, which includes most TV channels and channels in HD.
- TV Box Sets - Whole seasons of TV shows so you can watch episodes back-to-back and relive your favourites, or catch up on shows that are new to you.
- Showcase - A selection of the week's best television.
- Sky Store - There are over 1,000 movies that you can rent through the Sky Store, from as little as 99p.
- Sky Movies - Take out a Sky Movies subscription with your package, and you'll have access to over 800 movies online.
Sky's new Sky+ boxes come with Wi-Fi capability already built in, so you don't need to worry about connecting them to your broadband router with long cables. If you're an existing customer looking to upgrade and don't have a Wi-Fi-ready box, you can purchase an On Demand Connector that plugs into your Sky box to provide a wireless connection.
Once you're connected, it's simple to use by hitting your ‘TV Guide' button and accessing the On Demand features with the red button!
What are the benefits of Sky?
The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.
- Truly unlimited broadband... - Sky are one of the few providers to offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
- Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Movies. Even the most basic Sky TV packages offer Sky+, the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. Television fans can do no better than Sky, especially with extras like Sky Go meaning you don’t even need to be near a satellite dish to enjoy this any more.
- Reliability and Customer service - Ofcom reported that in December 2013 Sky had broadband complaint levels less than half the industry average, phone complaint levels well below average and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
- Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.
What are the drawbacks of Sky?
Let's face it, not everything can be perfect, and even the best deals may have a downside.
- No standalone broadband options - Sky do not offer standalone broadband - although you can get unlimited broadband from Sky without any TV options, you still have to pay line rental. This is only a problem for those who do not use a landline phone - especially given unlimited free weekend calls are inclusive.
- Non-LLU - Customers outside of Sky network areas can not receive LLU (local-loop unbundling) and may therefore receive a slower connection which is also more expensive than the options available within LLU areas. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
- No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.