Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second-to-none with Sky+ and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Free limited broadband for Sky TV customers
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-fi hotspots

0800 083 8871   Go to site

Sky Broadband Unlimited with Talk Weekends (Without Sky TV)
£3.75 for 12 months
£7.50 thereafter

Line rental £16.40

  • 12 months half price!
  • £100 M&S voucher (online only)
  • Up to 17Mb downloads
  • Truly unlimited usage
  • Inclusive weekend calls
  • Free Sky Hub
  • Free McAfee Internet Security
  • Also available with Sky TV
  • Free connection online
  • 12 month contract

0800 083 8871   Buy now

Sky Original Bundle with Broadband Unlimited
£19.88 for 12 months
£29.00 thereafter

Line rental £16.40

  • 25% off TV & free truly unlimited broadband for 12 months!
  • £50 account credit!
  • Up to 17Mb download speed
  • Inclusive weekend calls
  • Free Sky Hub
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Sky Go and On Demand viewing
  • 12 month contract

0800 083 8871   Buy now

Sky Fibre Unlimited
Free for 6 months
£20.00 thereafter

Line rental £16.40

  • 6 months half price
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Unlimited Sky Wi-Fi access
  • Inclusive weekend calls
  • Free Sky hub
  • Available standalone or with your Sky TV subscribtion
  • Free connection online
  • 18 month contract

0800 083 8871   Buy now

Reasons to choose Sky

  • Fibre packages available - speeds of up to 38Mb in fibre-enabled areas, with speeds up to 76Mb available to some areas
  • Truly unlimited broadband - packages available with allowances from 2GB to truly unlimited with no caps or traffic management
  • Fastest standard broadband speeds - Since introducing G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase their headline speed to up to 17Mb
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, XBox 360, laptops and phones where there is a broadband, wireless or 3G connection available
  • Free wi-fi for Sky broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive for those outside of Sky network areas - if you can't get the cheaper prices then there's also a 40GB limit on Sky Connect
  • No standalone broadband available - although Sky broadband can be taken without TV, phone line rental must be paid on all packages
  • Longer contracts - standard contracts are 12 months with no shorter contracts available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

 

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • Contracts from 12 months

  • Download allowances from 2GB to truly unlimited

  • Free connection on some deals

  • 24 hour technical support

  • 10 email addresses with every account

  • Free McAfee Internet Security Suite

  • Free N-rated Sky Hub will all deals

  • TV Bundles available

  • Phone service included

  • Unlimited free wi-fi in popular high street locations around the UK

Details last checked on 2014-10-17

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
up to
17Mb
truly
unlimited
12
months
£52

£3.75
£7.50 after 12 months
As an upgrade to your Sky TV

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

up to
17Mb
truly
unlimited
12
months
£52

£3.75
£7.50 after 12 months
For customers without Sky TV

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

up to
17Mb
2GB 12
months
£67

Free
As an upgrade to your Sky TV

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Broadband with NOW TV More Info

TV without a Sky dish! Free Sky Hub + free NOW TV box!

802.11n Wireless RouterLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£127

£10.00

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Fibre Unlimited More Info

Special offer: 6 months free!
£30 activation fee applies

802.11n Wireless RouterPhone CallingLine Rental (16.40 pounds)

up to
38Mb
truly
unlimited
18
months
£157

Free
£20.00 after 6 months

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

EDITOR'S CHOICE - BEST TV BUNDLE

Sky Original Bundle with Broadband Lite More Info

Special offer: 12 months 25% off Sky TV for all new orders + £50 account credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
2GB 12
months
£175

£16.12
£21.50 after 12 months
Account credit online only

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Broadband Connect More Info

Only offered outside Sky low cost networks areas

802.11n Wireless RouterLine Rental (16.40 pounds)

up to
8Mb
40GB 12
months
£211

£17.00

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Broadband Unlimited More Info

Special offer: 12 months 25% off Sky TV for all new orders + 12 months half price broadband + £50 account credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£221

£19.88
£29.00 after 12 months
Account credit online only

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Fibre Broadband with NOW TV More Info

TV without a Sky dish! Free Sky Hub + free NOW TV box!

802.11n Wireless RouterLine Rental (16.40 pounds)

up to
38Mb
truly
unlimited
18
months
£277

£22.50

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Variety Bundle with Broadband Unlimited More Info

Special offer: 12 months 25% off Sky TV for all new orders + 12 months half price broadband + £50 account credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£279

£24.75
£35.50 after 12 months
Account credit online only

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Variety Bundle with Sky Movies and Broadband Unlimited More Info

Special offer: 12 months 25% off Sky TV for all new orders + 12 months free broadband + £50 account credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£382

£33.37
£52.00 after 12 months
Account credit online only

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Sky Sports and Fibre Unlimited More Info

Special offer: 6 months free fibre broadband + 12 months 25% off Sky TV for all new orders + £50 account credit!
£30 activation fee applies

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
38Mb
truly
unlimited
18
months
£401

£34.50
£54.50 after 12 months
£66 after 12 months

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Sky Sports and Broadband Unlimited More Info

Special offer: Reduced price broadband for 12 months + 12 months 25% off Sky TV for all new orders + £50 account credit!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.40 pounds)

up to
17Mb
truly
unlimited
12
months
£441

£38.25
£53.50 after 12 months
Account credit online only

Line rental £16.40

Go to site

Or sign up by phone
0800 083 8871

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-10-17

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 36130 customer ratings since 2009-04-02

Add your own review of Sky

Reviewer Location Reviewing Date Ratings
It's been the first time my partner and I decided to order a TV and broadband as we were moving to our new flat. We have booked the installation 2 weeks before we actually move in so everything's set up before our arrival. The engineer came only with the sky box and said that the broadband with router will follow. Obviously to book another day off work my other half called them to confirm the next day he should be expecting the engineer. To our surprise our order didn't include the broadband at all even though it has been confirmed a week before the installation was to take place. I've spent hours on the phone talking to them about sorting this out. The consultant was rude enough to even laugh in my face saying that I've obviously known that broadband hasn't been ordered. After cancellation and filing a complaint I was promised to be given a refund for the installation. It has been 2 weeks since then money still isn't on my account and I ended up being given misleading information from both sky customer service and the av uk engineers. Absolutely poorly customer service, total chaos and miscommunication in the company, not worth the time or money. Avoid at all costs!
  • Satisfaction 1 Stars
  • Speed 1 Stars
Agnieszka Harlow Sky Original Bundle with Sky Sports and Broadband Unlimited 2014-10-04  
I was O2 customer and was quite happy before Sky took over. My connection became so slow that it was quicker to use 3G on my phone. After a week of complaining, conflicting information (promises that they would call within 48 hours, after the engineers had done tests- which they never did), hours spent on the phone, I cancelled my subscription. That very afternoon I got an SMS saying that the problem has been resolved. Indeed it was. Two SMS followed, asking me to call them to discuss my options. I never did as I already ordered BT internet. After four days the mysterious problem reappeared. I have no idea if they already disconnected my account (they shouldn't ), but have no intention of calling them and facing their poor customer service yet again.

Don't subscribe to Sky Broadband if you want reliable fast connection and customer service who knows how to deal with problems.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Sanja London Limehouse Sky 2014-10-02  
Have had Sky broadband for 5 days now and I am extremely impressed with the quality and speeds. I was happy with TalkTalk, but this deal came cheaper (actually completely free for 12 months, and monthly line rental 100% offset by a M&S voucher).
Onto the more technical details, ping has gone down from an already very good 21ms to 7 ms (usually fibre broadbands have 7ms ping, not dsl!,) and download speed increased from 10-12mbps to 13-15 mbps! So very very happy!!
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Blue Ale London (limehouse) Sky Broadband Unlimited with Talk Weekends (Without Sky TV) 2014-09-28  
We became Sky customers in Jan-2014 when they took over our previous supplier, BeThere.
For the first six months everything was fine.

But for the last month or two the broadband connection goes down at least once a day (the phone remains fine).

Customer service is virtually unobtainable; when you eventually get through the broadband is back and so their line check says the line is fine, and we are told that something must be wrong in our house (where nothing has changed).
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 1 Stars
Peter Muswell Hill Sky Original Bundle with Broadband Unlimited 2014-09-24  
Sky keep throttling our download speeds, my speed test results: 6mb (but it's more like 100kb), when we should be geetting something like 15mb. It's taking about 2 minutes just to do a simple google search, this is ridiculous!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
BETHAN WALES Sky Broadband Unlimited with Talk Weekends (Without Sky TV) 2014-09-24  
Absolutely awful!! Steer well clear from Sky. Poor service. poor customer service, poor value for money. I was without broadband for over a month because they wouldn't accept responsibility for their router failure - crap product and ask you to pay for replacement. Plenty of competition Sky.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
hobbs staffs Sky Broadband Unlimited with Talk Weekends (Without Sky TV) 2014-09-23  
Anyone thinking of using this broadband, please think again and burn this company from your memory. Sky is the WORST provider I've ever used. I get regular drop-outs, I can't watch videos on YouTube in high quality (I select the HD option and because the connection is poor it degrades in quality as the video goes on, or it doesn't load.) Opening a new tab is a nightmare as it takes forever to do so.

PLEASE DO NOT USE SKY BROADBAND.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Joe Basingstoke, England Sky 2014-09-18  
Sky Broadband & Openreach connections.
The real life Mrs Brown's Boys
Sky Irish call centre in Dublin arranging connections with Kelly Communications contractors for Openreach.
Kelly's boys can not communicate with the sky customer because they think we need them and they are king.
Well the sky customer is king so after two lost days and still no connection it's good bye to Kelly's boys and good bye to The Irish Sky boys in Dublin for me.
Time for a new tablet then down to the local pub to surf the net and watch sky free....they are people who really want your custom.
  • Satisfaction 1 Stars
  • Speed 1 Stars
Tony United Kingdom Sky Broadband Unlimited with Talk Weekends (Without Sky TV) 2014-09-15  
Had problems for months now. After 5 hours constantly trying to get on line I gave up. Download speed 4.8 Mbps upload 1 Mbps. Just sent another email to them saying I'm cancelling contract but not sure who to go with. Tried on line chat on my iPad as I have a SIM card but guess what? Advisors say their computer service to customer details has failed. Firstly they say there's a problem from my master BT plus to my PC then it's problem from BT exchange to my house. No Sky it's your fault.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Nan nab Bedfordshire Sky Variety Bundle with Broadband Unlimited 2014-09-15  
Sky say up to 17Mb for their Unlimited broadband.
The broadband speed we've been getting for quite a while now is only 1.7Mb.
It's pathetically slow.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
Philip Bottomley Essex Sky Variety Bundle with Broadband Unlimited 2014-09-14  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

Sky HD channels

Help with choosing the best Sky TV bundle

Posted on 2013-09-27 11:16 in Offers Sky

We list a variety of different Sky TV, broadband and phone bundles with a range of different TV channel packs included, but sometimes the sheer number of choices can be overwhelming or confusing.

One of the common sources of confusion can be the difference between Sky's Entertainment Extra and Entertainment Extra+ TV packages. The price difference between the two is £5 a month, but what is the plus in Entertainment Extra+?

To help explain the difference we've put together a guide to Entertainment Extra+ from Sky outling the extra channels, HD and 3D content, TV Box Sets and enhancements to On Demand services that come with this package.

If you've decided that Entertainment Extra+ is for you, then check out the following TV, broadband and phone bundles:

Or explore Sky to find or build the Entertainment Extra+ package that suits your needs.

Right now you can also benefit from the following stackable Sky offers:

  • £100 Tesco Gift Card with all TV bundles when bought online
  • 12 months half price unlimited broadband
  • 1 month free trial of Sky Movies

All Sky broadband packages require you to take line rental with Sky at £14.50 a month and come with inclusive weekend calling.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for its satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to 82% of the UK population, increasing to around 90% by 2015. Those outside of this network live mostly in rural areas, and while they can still get broadband from Sky as Sky Broadband Connect, it is much more expensive, slower and has less flexibility than inside Sky’s LLU (local-loop unbundling) areas.

Sky Fibre Unlimited broadband, Sky’s fibre optic broadband service, uses BT’s fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to about two-thirds of UK households, typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky provide a wide range of packages catering to different speeds, download restrictions, and TV options, in which they offer a greater range and flexibility than any other provider.

Sky’s ADSL broadband service comes with a speed of up to 17Mb and has two different download limits available:

  • Sky Broadband Everyday Lite (2GB monthly limit) - Free, but only available with a Sky TV subscription
  • Sky Broadband Unlimited (truly unlimited) - Available either with only Sky Talk, or with both Sky TV and Talk

Sky Broadband Unlimited is truly unlimited, meaning that not only is there no monthly download cap, but there is also no traffic management, so your connection can never be restricted at peak times like with some other providers’ unlimited broadband services.

Sky also provide a fibre-optic broadband with higher speeds, called Sky Fibre Unlimited:

  • Sky Fibre Unlimited (speeds of up to 38Mb)
  • Sky Fibre Unlimited Pro (speeds of up to 76Mb)

These speeds are still not as fast as some competitors - such as Virgin Media, who use their own fibre network - but they are both truly unlimited with no traffic management during peak times, unlike Virgin.

All Sky packages (including fibre) come with Sky Talk, Sky’s phone service, and therefore you have to pay line rental. However, you will receive free unlimited weekend calls to UK landlines and 0870 numbers as standard. It is possible to extend this to unlimited anytime calls or even unlimited anytime international calls for an extra cost with Sky Talk Anytime UK and Sky Talk International respectively.

As previously mentioned, Sky are well known for their TV service. A wide range of different Sky TV bundles are available providing a variety of different channels including Sky Sports and Sky Movies. Sky TV customers can get Sky Broadband Everyday Lite for free along with their TV service and line rental. Sky Broadband Unlimited and Sky Fibre Unlimited/Unlimited Pro are available without the need for Sky TV, although a wide range of combined bundles are available, letting you get all your communication services from the same provider.

Which package should I choose?

Sky allow you to build your own package from a range of different options. This is useful as it allows you to tailor your package according to your Internet usage, your TV viewing habits (if any) and your budget.

Sky Broadband Everyday Lite is really only an option for those who use the Internet very little, as a 2GB monthly download limit is small. If you are a Sky TV customer and only use the Internet every so often, or you only really go online for email, social media and web browsing, then this could be a great option as you won’t need to pay any extra for it beyond line rental. However, if you download files, play games online, use Skype or watch streaming video, then you may find yourself quickly hitting the download limit. You won’t be fined for doing this - Sky will move you up to an unlimited package the second time you go over the limit - but it would still be a hassle and an unexpected expense.

Beyond that, your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre Unlimited is for those who will need more than this, and Sky Fibre Unlimited Pro even more so. You might benefit from faster Internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream a lot of HD video content. This is especially true in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet usage, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from the telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you use the Internet lightly enough for Sky Broadband Everyday Lite?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 3G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 3G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Hub - Customers joining Sky broadband get a free Sky Hub 802.11n wireless router. Sky Hub comes with Sky Smart Signal technology which scans for any interference in your home and chooses the best wi-fi signal channel available. It requires no CD to set up and comes with a low-power function to save energy. Customers with Sky TV benefit even more as the Sky+ box can connect to the Sky Hub for On Demand, all with full WPS protection.
  • Sky+ Box - Customers taking a Sky TV package will receive a free Sky+ Box allowing you to control and customise your TV service. You are able to use your Sky+ Box to pause or rewind live TV, record entire series with 250GB of storage space available for Sky TV (around 185 hours of standard TV or 60 hours of HD TV), and even undelete recordings that have been lost. You can use a Sky+ app on your phone to remotely control the box meaning you don’t need to be around to operate it, and the Sky+ Box is able to use built-in wi-fi connect to your Sky Hub wireless router for On Demand under WPS protection, saving hassle in setting up broadband-based TV.
  • Sky Wi-fi - Sky Wi-fi is available to all Sky broadband customers apart from those on Everyday Lite and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply)
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. This is still available to Sky Broadband Everyday Lite customers but with a 3 months free trial instead.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband... - Sky are one of the few providers to offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • ...or free broadband - For those who only use the internet sparingly, Sky Broadband Everyday Lite offers a free broadband service as long as you are a Sky TV customer and pay line rental. This is not something other providers offer.
  • Fastest copper broadband speeds - Since the October 2013 introduction of G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase the headline download speed available to at least 10% of their customers to 'up to 17Mb' on Broadband Lite and Broadband Unlimited, making them the fastest truly unlimited standard broadband supplier. Sky also offer up to 1.3Mb upload speeds on standard broadband.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Movies. Even the most basic Sky TV packages offer Sky+, the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. Television fans can do no better than Sky, especially with extras like Sky Go meaning you don’t even need to be near a satellite dish to enjoy this any more.
  • Reliability and Customer service - Ofcom reported that in December 2013 Sky had broadband complaint levels less than half the industry average, phone complaint levels well below average and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband options - Sky do not offer standalone broadband - although you can get unlimited broadband from Sky without any TV options, you still have to pay line rental. This is only a problem for those who do not use a landline phone - especially given unlimited free weekend calls are inclusive.
  • Non-LLU - Customers outside of Sky network areas can not receive LLU (local-loop unbundling) and may therefore receive a slower connection which is also more expensive than the options available within LLU areas. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
Broadband.co.uk