Sky

Pioneers of truly unlimited broadband offering standard and superfast broadband both with and without Sky TV

  • TV options are second-to-none with Sky+ and Sky Go
  • Truly unlimited broadband available
  • Fibre broadband services available
  • Free limited broadband for Sky TV customers
  • Wide range of combined phone/TV/broadband packages
  • Free access to thousands of Sky Wi-fi hotspots

0800 083 8871   Go to site

Sky Broadband Unlimited with Talk Weekends (Without Sky TV)
Free for 12 months
£10.00 thereafter

Line rental £15.40

  • 12 months half price!
  • £100 M&S voucher (online only)
  • Up to 17Mb downloads
  • Truly unlimited usage
  • Inclusive weekend calls
  • Free Sky Hub
  • Free McAfee Internet Security
  • Also available with Sky TV
  • Free connection online
  • 12 month contract

0800 083 8871   Buy now

Sky Original Bundle with Broadband Unlimited
£16.13 for 12 months
£29.00 thereafter

Line rental £15.40

  • 25% off TV & free truly unlimited broadband for 12 months!
  • £75 account credit!
  • Up to 17Mb download speed
  • Inclusive weekend calls
  • Free Sky Hub
  • Sky TV with 35 entertainment channels, Sky Atlantic and more
  • Sky Go and On Demand viewing
  • 12 month contract

0800 083 8871   Buy now

Sky Fibre Unlimited
Free for 6 months
£20.00 thereafter

Line rental £15.40

  • 6 months half price
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Unlimited Sky Wi-Fi access
  • Inclusive weekend calls
  • Free Sky hub
  • Available standalone or with your Sky TV subscribtion
  • Free connection online
  • 18 month contract

0800 083 8871   Buy now

Reasons to choose Sky

  • Fibre packages available - speeds of up to 38Mb in fibre-enabled areas, with speeds up to 76Mb available to some areas
  • Truly unlimited broadband - packages available with allowances from 2GB to truly unlimited with no caps or traffic management
  • Fastest standard broadband speeds - Since introducing G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase their headline speed to up to 17Mb
  • Large range of TV packages - virtually anyone can get TV from Sky as it's supplied by satellite and doesn't depend on cable or broadband speed
  • On Demand - catch up on TV you've missed, or choose from a large selection of TV box sets and movies
  • Sky Go - watch the channels available on your TV subscription on tablets, XBox 360, laptops and phones where there is a broadband, wireless or 3G connection available
  • Free wi-fi for Sky broadband customers - unlimited wi-fi in popular high street locations around the UK
  • Customer satisfaction - Sky has one of the lowest customer complaint levels in Ofcom's quarterly broadband, telecoms and TV complaint reports and has been reported as having the highest or joint highest broadband customer satisfaction level out of the 'big 5' providers since 2009

Possible downsides

  • Expensive for those outside of Sky network areas - if you can't get the cheaper prices then there's also a 40GB limit on Sky Connect
  • No standalone broadband available - although Sky broadband can be taken without TV, phone line rental must be paid on all packages
  • Longer contracts - standard contracts are 12 months with no shorter contracts available
  • Satellite dish needed for TV packages - not for the aesthetically-conscious, though Sky dishes are as discrete as such things can be

 

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • Contracts from 12 months

  • Download allowances from 2GB to truly unlimited

  • Free connection on some deals

  • 24 hour technical support

  • 10 email addresses with every account

  • Free McAfee Internet Security Suite

  • Free Sky Hub will all deals

  • TV Bundles available

  • Phone service included

Details last checked on 2014-09-12

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

Sky Broadband Unlimited with Talk Weekends (Existing Sky TV Customers) More Info

Special offer: 12 months free + £25 M&S voucher!
^M&S voucher only available for existing Sky TV customers upgrading online to unlimited broadband

N-rated Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£7

Free
£7.50 after 12 months
As an upgrade to your Sky TV

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Broadband Unlimited with Talk Weekends (Without Sky TV) More Info

Special offer: 12 months free + £100 M&S voucher!
^M&S voucher only available for new customers signing up online without Sky TV

N-rated Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£7

Free
£10.00 after 12 months
For customers without Sky TV

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

up to
17Mb
2GB 12
months
£67

Free
As an upgrade to your Sky TV

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

EDITOR'S CHOICE - BEST TV BUNDLE

Sky Original Bundle with Broadband Lite More Info

Special offer: 12 months 25% off Sky TV for all new orders + £75 account credit!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
2GB 12
months
£151

£16.13
£21.50 after 12 months
Account credit online only

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Broadband Unlimited More Info

Special offer: 12 months 25% off Sky TV for all new orders + £75 account credit!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£151

£16.13
£29.00 after 12 months
Account credit online only

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Fibre Unlimited More Info

Special offer: 6 months free!
£30 activation fee applies

N-rated Wireless RouterPhone Call PlanLine Rental (15.40 pounds)

up to
38Mb
truly
unlimited
18
months
£157

Free
£20.00 after 6 months

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Variety Bundle with Broadband Unlimited More Info

Special offer: 12 months 25% off Sky TV for all new orders + £75 account credit!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£209

£21.00
£35.50 after 12 months
Account credit online only

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Broadband Connect More Info

Only offered outside Sky low cost networks areas

N-rated Wireless RouterLine Rental (15.40 pounds)

up to
8Mb
40GB 12
months
£211

£17.00

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Variety Bundle with Sky Movies and Broadband Unlimited More Info

Special offer: 12 months 25% off Sky TV for all new orders + £75 account credit!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£358

£33.38
£52.00 after 12 months
Account credit online only

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Sky Sports and Broadband Unlimited More Info

Special offer: 2 years free Sky Broadband + 12 months 25% off Sky TV for all new orders + £75 account credit!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
17Mb
truly
unlimited
12
months
£371

£34.50
£46.00 after 12 months
£53.50 after 24 months

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

Sky Original Bundle with Sky Sports and Fibre Unlimited More Info

Special offer: 6 months free fibre broadband + 12 months 25% off Sky TV for all new orders + £75 account credit!
£30 activation fee applies

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.40 pounds)

up to
38Mb
truly
unlimited
18
months
£436

£34.50
£44.50 after 6 months
£66 after 12 months
Account credit online only

Line rental £15.40

Go to site

Or sign up by phone
0800 083 8871

  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Details last checked on 2014-09-12

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars

Based on 35712 customer ratings since 2009-04-02

Add your own review of Sky

Reviewer Location Reviewing Date Ratings
It's been now over a month that we have signed a contract with sky and don't have internet.
All the problems started when the SKY engineer connected the wrong flat to the network. It took them over 10 days to find the issue.
Once they found it they said that they will cancel our contract and create a new one (that was 8 days ago).
If you live in the Brixton area I recommend you strongly to go for another provider.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Arnaud London Sky Fibre Unlimited 2014-07-08  
First of all calling sky a shitty piece of crap that you wouldn't touch with a stick would be a complement. there internet is slower than a crippled turtle running the wrong way on a treadmill. I have paying for my 35-40 mgb download speed but I am getting 3-9 mgb most of the time the highest download speed i have ever gotten is 25 mgb after my 3rd replacement router had arrived, due to it being the problem all those times says sky, but dropped back down within the week. I would not recommend sky to Hitler as he would deserve better than this piece of crap.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Auzziypie Guilford Sky Broadband Connect 2014-07-04  
Worst broadband ever, constant issues never again.broadband keeps dropping every few days. Please don't join
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
samiul huddersfield Sky Broadband Unlimited with Talk Weekends (Existing Sky TV Customers) 2014-07-04  
I had to wait for a whole week for Sky to get my broadband router and set up device How good are they CRAP How are they going to sort this out I shall probably cancel sky broad band within my 14 day period I also have a full sky bundle which costs me nearly a 100 pounds a month I do think they deserve my membership I want to be compensated
  • Speed 3 Stars
Harpal EXMOUTH Sky Variety Bundle with Sky Movies and Broadband Unlimited 2014-06-30  
We've been with Sky just under a year, and their DLM keeps capping us by sticking the SNR (line noise) up on our line more and more. We keep getting passed from person to person with no real help, they keep blaming our equipment even though we've had the BT engineers out to test our equipment saying there's nothing wrong & that our line is good. Which is correct as we live less than a mile away from our exchange, it's not a company I would recommended for broadband they slow you down and blame your equipment. Once my contract has ended I'm switching.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jay Wolverhampton Sky Broadband Unlimited with Talk Weekends (Existing Sky TV Customers) 2014-06-29  
Useless customer service and lousy speed!
Recent connection problems and sky's complete incompetence in sorting them out led me to switch to plusnet. It led to me checking the speed of my sky connection which was the slowest of any provider in the area.
Despite being informed of my leaving (they even phoned me to ask why) sky has continued to deduct the direct debit. Its taken me a number of expensive phone calls and an email live call to get any action. I am now waiting to see if they refund the money they have taken from my account.
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
G. Williams Staffordshire Sky 2014-06-19  
Connection is constantly being cut off, avoid at all costs, if you make one decision today make sure you decide not to join sky, the supposed 'fast and reliable connection' is non existent,IT IS ABYSMAL.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Zac welsh Manchester Sky 2014-06-18  
Was with O2 Broadband for five years and never had a single issue. Was dumped onto Sky after O2 exited the market and have had nothing but problems. Clearly, bandwidth throttling is in use (speeds falling from 8-9 Mb/s to 0.2Mb/s) despite their protestations that this was not the case.

Their useless black box showed 11.3 Mb/s(!) at all times and they told me that this was the only accurate guide! Throttling so bad that sometimes I couldn't even receive basic text emails. All on a supposedly 'unlimited' tariff that cost £9.50 pm as opposed to £7.50 pm on O2.

Their support people are hopeless - pleasant, but without a clue beyond chanting the standard "Have you plugged in a filter? Have you tried changing wireless channel?" Tier 2 people even worse, charmless with impenetrable Ulster accents, asking you to dismantle telecoms sockets and leave all your phones unplugged - then failing to call back despite heartfelt assurances that they would.

On demanding a MAC code, you will be deluged with extraordinary offers - e.g. free unlimited broadband for a year - but don't weaken. This is a terrible company. (Any wonder with all that Murdoch involvement?)

So I'm off to BT. But not very optimistically now that I've read some reports on here. Are there any halfway-decent providers - ones who simply deliver what they promise, say?
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Richard Chelsea, London Sky 2014-06-12  
Recently changed from bt infinity. Very happy with move to sky fibre, faster speed, more reliable and have had fantastic customer service!!
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
Ed Altrincham Sky Fibre Unlimited 2014-05-23  
Changed from Sky broadband in March to BT as they had an offer on plus I could get BT sports thrown in. BT broadband is fine, as was Sky, but getting Sky to stop charging me for broadband and refund what they have taken since THEY cut it off is mission impossible!! Their incompetance in the billing department is stunning. Getting mony back that they owe you and stopping them taking more is beyond me I'm afraid. I just hope somewhere in my life time I can sort this out. Not holding out much hope though :(
  • Satisfaction 1 Stars
  • Speed 1 Stars
Stephanie Manchester Sky 2014-05-22  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

Sky HD channels

Help with choosing the best Sky TV bundle

Posted on 2013-09-27 11:16 in Offers Sky

We list a variety of different Sky TV, broadband and phone bundles with a range of different TV channel packs included, but sometimes the sheer number of choices can be overwhelming or confusing.

One of the common sources of confusion can be the difference between Sky's Entertainment Extra and Entertainment Extra+ TV packages. The price difference between the two is £5 a month, but what is the plus in Entertainment Extra+?

To help explain the difference we've put together a guide to Entertainment Extra+ from Sky outling the extra channels, HD and 3D content, TV Box Sets and enhancements to On Demand services that come with this package.

If you've decided that Entertainment Extra+ is for you, then check out the following TV, broadband and phone bundles:

Or explore Sky to find or build the Entertainment Extra+ package that suits your needs.

Right now you can also benefit from the following stackable Sky offers:

  • £100 Tesco Gift Card with all TV bundles when bought online
  • 12 months half price unlimited broadband
  • 1 month free trial of Sky Movies

All Sky broadband packages require you to take line rental with Sky at £14.50 a month and come with inclusive weekend calling.

Comments

Sky Buyers Guide

Can I get Sky Broadband?

Sky are known for its satellite television service, allowing you to get a vast array of TV channels from anywhere so long as you have a satellite dish. However their broadband and phone coverage doesn't use satellite technology, and instead comes through your phoneline.

Sky’s low cost broadband network is the second largest (third if you count BT), available to 82% of the UK population, increasing to around 90% by 2015. Those outside of this network live mostly in rural areas, and while they can still get broadband from Sky as Sky Broadband Connect, it is much more expensive, slower and has less flexibility than inside Sky’s LLU (local-loop unbundling) areas.

Sky Fibre Unlimited broadband, Sky’s fibre optic broadband service, uses BT’s fibre optic network and is therefore available anywhere fibre to the cabinet (FTTC) broadband has been enabled. This is currently available to about half of UK households, typically in urban and central areas. 

You can check to see if you live in Sky’s network or fibre network area with our postcode checker.

What packages are available?

Sky provide a wide range of packages catering to different speeds, download restrictions, and TV options, in which they offer a greater range and flexibility than any other provider.

Sky’s ADSL broadband service comes with a speed of up to 17Mb and has two different download limits available:

  • Sky Broadband Everyday Lite (2GB monthly limit) - Free, but only available with a Sky TV subscription
  • Sky Broadband Unlimited (truly unlimited) - Available either with only Sky Talk, or with both Sky TV and Talk

Sky Broadband Unlimited is truly unlimited, meaning that not only is there no monthly download cap, but there is also no traffic management, so your connection can never be restricted at peak times like with some other providers’ unlimited broadband services.

Sky also provide a fibre-optic broadband with higher speeds, called Sky Fibre Unlimited:

  • Sky Fibre Unlimited (speeds of up to 38Mb)
  • Sky Fibre Unlimited Pro (speeds of up to 76Mb)

These speeds are still not as fast as some competitors - such as Virgin Media, who use their own fibre network - but they are both truly unlimited with no traffic management during peak times, unlike Virgin.

All Sky packages (including fibre) come with Sky Talk, Sky’s phone service, and therefore you have to pay line rental. However, you will receive free unlimited weekend calls to UK landlines and 0870 numbers as standard. It is possible to extend this to unlimited anytime calls or even unlimited anytime international calls for an extra cost with Sky Talk Anytime UK and Sky Talk International respectively.

As previously mentioned, Sky are well known for their TV service. A wide range of different Sky TV bundles are available providing a variety of different channels including Sky Sports and Sky Movies. Sky TV customers can get Sky Broadband Everyday Lite for free along with their TV service and line rental. Sky Broadband Unlimited and Sky Fibre Unlimited/Unlimited Pro are available without the need for Sky TV, although a wide range of combined bundles are available, letting you get all your communication services from the same provider.

Which package should I choose?

Sky allow you to build your own package from a range of different options. This is useful as it allows you to tailor your package according to your Internet usage, your TV viewing habits (if any) and your budget.

Sky Broadband Everyday Lite is really only an option for those who use the Internet very little, as a 2GB monthly download limit is small. If you are a Sky TV customer and only use the Internet every so often, or you only really go online for email, social media and web browsing, then this could be a great option as you won’t need to pay any extra for it beyond line rental. However, if you download files, play games online, use Skype or watch streaming video, then you may find yourself quickly hitting the download limit. You won’t be fined for doing this - Sky will move you up to an unlimited package the second time you go over the limit - but it would still be a hassle and an unexpected expense.

Beyond that, your choice of broadband package really depends what speed you require. Faster broadband is more appealing, but there is no need to pay more than necessary, especially when the broadband service is truly unlimited, letting you download, Skype, or game to your heart’s content. If you live near enough to the telephone exchange to get the full benefit, Sky Broadband Unlimited’s speeds of up to 17Mb are sufficient for these things and you won’t be artificially slowed down at peak hours.

Sky Fibre Unlimited is for those who will need more than this, and Sky Fibre Unlimited Pro even more so. You might benefit from faster Internet speeds if you do a lot of online gaming, regularly download a lot of large files or stream a lot of HD video content. This is especially true in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet usage, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from the telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, do you regularly play online games or do you stream TV and films?
  • Do you use the Internet lightly enough for Sky Broadband Everyday Lite?
  • Would the expense of the faster speed or larger download capacity be worth it for you?

Compare all Sky Broadband packages

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Sky Go - Sky Go allows you to watch live or on demand TV while on the move, letting you access your TV subscription anywhere there is a broadband, wireless or 3G connection available. The Sky Go app gives you TV direct to iPhones, iPads or selected Android smartphones, letting you watch live from your mobile device (although be careful if using 3G that you do not exceed your mobile download allowance as streaming TV is bandwidth-intensive). Essentially, you get to take your TV with you ...without even needing an actual television.
  • Sky Hub - Customers joining Sky broadband get a free Sky Hub wireless router. Sky Hub comes with Sky Smart Signal technology which scans for any interference in your home and chooses the best wi-fi signal channel available. It requires no CD to set up and comes with a low-power function to save energy. Customers with Sky TV benefit even more as the Sky+ box can connect to the Sky Hub for On Demand, all with full WPS protection.
  • Sky+ Box - Customers taking a Sky TV package will receive a free Sky+ Box allowing you to control and customise your TV service. You are able to use your Sky+ Box to pause or rewind live TV, record entire series with 250GB of storage space available for Sky TV (around 185 hours of standard TV or 60 hours of HD TV), and even undelete recordings that have been lost. You can use a Sky+ app on your phone to remotely control the box meaning you don’t need to be around to operate it, and the Sky+ Box is able to use built-in wi-fi connect to your Sky Hub wireless router for On Demand under WPS protection, saving hassle in setting up broadband-based TV.
  • Sky Wi-fi - Sky Wi-fi is available to all Sky broadband customers apart from those on Everyday Lite and allows you to use a wireless-enabled device to go online at any Sky hotspot no extra cost. This allows you to go online at thousands of locations including high streets, coffee shops, railway stations, and pubs. This not only allows you a much faster connection than through mobile broadband, but also has no download limit, letting you use The Cloud to access the internet while you wait for your train, or sit down with a large cappuccino (however traffic management and fair usage limits may apply)
  • McAfee Internet Security - Customers signing up to any unlimited Sky broadband package will get a 12 months free trial of McAfee Internet Security Suite to protect their computer from viruses and malware. This is still available to Sky Broadband Everyday Lite customers but with a 3 months free trial instead.

What are the benefits of Sky?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Truly unlimited broadband... - Sky are one of the few providers to offer truly unlimited broadband with not only no monthly download limits, but also no traffic management even at peak times. This lets you download files or play games to your heart’s content without needing to worry about being artificially slowed down, which can be a problem especially in larger households.
  • ...or free broadband - For those who only use the internet sparingly, Sky Broadband Everyday Lite offers a free broadband service as long as you are a Sky TV customer and pay line rental. This is not something other providers offer.
  • Fastest copper broadband speeds - Since the October 2013 introduction of G.INP and Nitro technology to help boost line stability and speeds on their copper line services, Sky have been able to increase the headline download speed available to at least 10% of their customers to 'up to 17Mb' on Broadband Lite and Broadband Unlimited, making them the fastest truly unlimited standard broadband supplier. Sky also offer up to 1.3Mb upload speeds on standard broadband.
  • Sky TV - Sky’s satellite TV service is second-to-none in the range of options it provides, including premium channels such as Sky Sports and Sky Movies. Even the most basic Sky TV packages offer Sky+, the exclusive channel Sky Atlantic, UK home of such dramas as Game of Thrones and all HBO original shows, and a range of Sky entertainment channels. No other provider offers as wide a selection of TV channels. Television fans can do no better than Sky, especially with extras like Sky Go meaning you don’t even need to be near a satellite dish to enjoy this any more.
  • Reliability and Customer service - Ofcom reported that in December 2013 Sky had broadband complaint levels less than half the industry average, phone complaint levels well below average and the lowest level of complaints of any pay TV supplier. Sky has been consistently below average for complaints in all areas since 2011 and has had highest or joint highest Ofcom reported customer satisfaction levels for broadband (out of the 'big 5' providers) since 2009.
  • Complete entertainment package - Sky’s combined TV/broadband/phone packages allow you to pay for all of your entertainment services together, saving hassle and potentially saving money on getting these individually, especially from different providers.

What are the drawbacks of Sky?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • No standalone broadband options - Sky do not offer standalone broadband - although you can get unlimited broadband from Sky without any TV options, you still have to pay line rental. This is only a problem for those who do not use a landline phone - especially given unlimited free weekend calls are inclusive.
  • Non-LLU - Customers outside of Sky network areas can not receive LLU (local-loop unbundling) and may therefore receive a slower connection which is also more expensive than the options available within LLU areas. This only affects a minority of UK households, however, and usually in rural areas. Sky TV would still be available through satellite and Sky Wi-fi allows you to go online from thousands of other locations, meaning that you would not lose out on those options.
  • No short contracts - Sky’s contracts have a minimum of 12 months, which can be a problem for those who have short tenancies or do not want the commitment of a year-long contract. The lack of one-month contracts is not necessarily a problem however, as the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.

**Sky TV prices will increase on 1 September. In accordance with their standard terms, your Sky TV package may rise by up to 10% in a minimum contract term.

Broadband.co.uk