Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband up to 76Mb
  • Truly unlimited broadband - or download at night for free
  • 24/7 UK-based award winning customer service

0800 073 1120   Go to site

Plusnet Essentials Broadband and Calls
£1.99 for 12 months
£5.99 thereafter

Line rental from £10.99

  • £3.25 for 12 months!
  • Truly unlimited usage
  • Unlimited weekend calls
  • N-rated wireless router
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • Free connection
  • 12 month contract

0800 073 1120   Buy now

Plusnet Unlimited Broadband and Calls
£3.25 for 12 months
£9.99 thereafter

Line rental from £10.99

  • £1.99 for 12 months!
  • 40GB usage
  • Unlimited weekend calls
  • N-rated wireless router
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • Free connection
  • 12 month contract

0800 073 1120   Buy now

Plusnet Essentials Fibre Broadband with Calls
£15.99 per month
18 month contract

Line rental from £10.99

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed
  • 40GB usage
  • Unlimited weekend calls
  • N-rated wireless router
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • 18 month contract

0800 073 1120   Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband - packages available with allowances from 10GB to truly unlimited with no caps or traffic shaping
  • Fibre packages available - speeds of up to 76Mb download and up to 19.5Mb upload available in enabled areas
  • Free overnight usage on Essentials - data usage between midnight and 8am doesn't count towards monthly download allowances for users on limited Essentials packages
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 10 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Short contracts are more expensive - the savings made on installation and other costs when signing up don't apply to short contracts

Features at a glance

  • up to 16Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas, maximum fibre upload speed of 19.5Mb

  • No contract options available if you pay for your router and connection up front, give only 10 days notice to cancel at any time

  • Download allowances from 10GB to unlimited, free overnight usage between midnight and 8am, additional usage £5 per 5GB

  • Free connection if you sign up for one of PlusNet's Homephone bundles, £25 otherwise

  • UK-based 24/7 telephone support

  • Unlimited email addresses

  • Broadband firewall and spam protection

  • Free wireless router with all deals

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet charge £5 per 5GB over your download allowance limit, and have published a Traffic Management Policy

Details last checked on 2014-04-02

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Plusnet Essentials Broadband and Calls More Info

Special offer: 12 months better than half price broadband!

N-rated Wireless RouterPhone Call PlanLine Rental (14.50 pounds)

up to
16Mb
10GB 12
months
£30

£1.99
£5.99 after 12 months

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Broadband and Calls More Info

Special offer: 12 months better than half price broadband!

N-rated Wireless RouterPhone Call PlanLine Rental (14.50 pounds)

up to
16Mb
truly
unlimited
12
months
£45

£3.25
£9.99 after 12 months

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Essentials Broadband and Anytime Calls More Info

Special offer: 12 months reduced price broadband!

N-rated Wireless RouterPhone Call PlanLine Rental (14.50 pounds)

up to
16Mb
10GB 12
months
£84

£6.99
£10.99 after 12 months

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Broadband and Anytime Calls More Info

Special offer: 12 months half price broadband!

N-rated Wireless RouterPhone Call PlanLine Rental (14.50 pounds)

up to
16Mb
truly
unlimited
12
months
£105

£8.25
£14.99 after 12 months

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

up to
16Mb
10GB 12
months
£133

£8.49

Go to site

Or sign up by phone
0800 073 1120

up to
16Mb
truly
unlimited
12
months
£181

£12.49

Go to site

Or sign up by phone
0800 073 1120

up to
38Mb
40GB 18
months
£198

£15.99

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

up to
76Mb
truly
unlimited
18
months
£246

£19.99

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

up to
38Mb
40GB 18
months
£258

£20.99

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

up to
38Mb
40GB 18
months
£278

£18.49

Go to site

Or sign up by phone
0800 073 1120

up to
76Mb
truly
unlimited
18
months
£306

£24.99

Line rental from £10.99

Go to site

Or sign up by phone
0800 073 1120

up to
76Mb
truly
unlimited
18
months
£326

£22.49

Go to site

Or sign up by phone
0800 073 1120

Details last checked on 2014-04-02

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Overall Customer Ratings

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3.5 Stars

Based on 6892 customer ratings since 2009-04-02

Add your own review of Plusnet

Reviewer Location Reviewing Date Ratings
AVOID AVOID AVOID AVOID DO NOT GO WITH PLUSNET... I recently moved from talktalk to plusnet with the promise they would be faster and would be hassle free switch, on the day of the switch talktalk stopped the internet as they should but plusnet did not start the internet I rang them and after a 45 min wait spoke to a man who kept putting me on hold for 5 mins at a time and came back with no answers, in the end it took over a week to restart my internet as plusnet state: WE DID NOT HAVE A LINE TO PUT YOUR INTERNET ON... surly this line should have been held when we paid which was 6 weeks before we even moved over to them. we was promised speeds between 3-5 as talktalk was only 2.. currently my speed is not even 0.5 rang them and after waiting for nearly an hour to speak to someone was told they would look into it.. 2 weeks later still waiting on a reply... we are currently trying to get out of our contract as they have breeched speeds they promised... I will advise anyone to get out of it THIS COMPANY IS A COWBOY NEEDS TO BE SERIOUSLY LOOKED INTO... I was told they had won awards for customer service however I seriously do not know how they have done this because eberyone I speak to does not have a clue about what im talking about and everytime I speak to someone I just get fobbed off with another excuse...
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
anon leicester Plusnet 2014-03-31  
DO NOT GO WITH PLUS NET. Absolute shocking service. Was promised they would take over by talk talk and it came to the day of switch over and we where left with no landline and no internet. After waiting over half an hour for someone to answer on my mobile they said there was no capacity. We where promised to be on in a couple of days, which once again didn't happen. It wasn't until we said we wanted to cancel, after having no internet for over a week they final put us online. KEEP WELL AWAY!!! CHEAP PRICES FOR THE RIGHT REASON = ABSOLUTE SHOCKING COMPANY
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
matt chadwick leicester Plusnet Unlimited 2014-03-19  
Do not go near this company its part of BT and the service shows they tried to connect me to broadband engineer said he called but he did not at all. The next visit will be in two weeks so i have no service whatsoever. Great start for 24 hours so i think lets get outta here and go to a company who can actually deliver. Here the problem starts they will only let me leave if i forfeit my annual line rental for one day of phone immoral and illegal sale of goods and services act covers this one . MAC code will not be supplied for at least 24 hours WHY its all tactic to tie you into them so they can supply shocking customer service and leave you in a situation where its difficult to leave
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
rhoyes sussex Plusnet 2014-03-11  
Service - what service!!

- Waiting times of 45 minutes for technical help or 30 minutes for customer service. I logged a complaint when I finally spoke to customer services about the long waiting times. It would be useful if customers could leave a telephone number and someone could call back as 45 minutes is a long time to sit on hold.

Speed - I was promised a speed of 7Mbs but have 0.7Mbs (speed with TalkTalk 13Mbs). I only moved from TalkTalk as I needed a static IP address.

The technical help desk could not fix the speed problem and took my phone number. I am waiting for them to call back. I wish I had read these reviews before moving to Plusnet.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
Ann Sheffield Plusnet Unlimited Broadband and Anytime Calls 2014-03-04  
* It took them five weeks to connect my phone line in my new house.
* Open Reach (BT) engineers were useless.
* My broadband is at 0.4Mbps despite the area average of around 8Mbps
* Customer service is poor with hold times typically 40 mins.
* The price isn't even great.
* New customers get much better deals than people who have had plusnet for six years.

There are plenty of decent telephony providers out there. Plusnet isn't one of them.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Maureen Gillingham Plusnet Essentials 2014-03-04  
Rude and obnoxious staff!
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Sam London Plusnet Unlimited Broadband and Calls 2014-02-27  
My mum is 80 years old all she wanted was broadband for her tablet but took phone line & plusnet have left her without a phone for 5 days so far & she missed all her birthday calls spoke to them after I sent an email.They said top priority a sill have no word back.STAY CLEAR FROM THEY COWBOYS
  • Satisfaction 1 Stars
Gary gentles East Kilbride Plusnet Unlimited Broadband and Calls 2014-02-15  
I pay only £2/Month for unlimited broadband. I should get 14 Mb but I get between 1.7 Mb and 7 Mb (if a good day). With O2 I always got 12-13Mb. I cannot watch (ever) BBC iplayer without cuts (or Lovefilm). Gaming? What is that? Since I am with Plusnet I cannot even dream about playing CS or BT4.

Avoid even if you get it for free. It's pointless. I can't watch a movie in 1 go without having to reload 5-8 times.
  • Satisfaction 1 Stars
  • Speed 5 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Toni Southampton Plusnet Unlimited Broadband and Calls 2014-02-15  
Poor tel service. Always 30-40 min wait, even on Sunday morning !. Slow broadband. Not nec cheaper than talk talk . Avoid.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
A THAKRAR LEIC Plusnet Unlimited Broadband and Anytime Calls 2014-02-09  
Dreadful company!! Our broadband regularly stops working, meaning I have to phone plusnet (usually sitting on hold for ages - recently was kept on hold for over 45 minutes before speaking to anyone) and wait 2-3 days for them to sort it out. Most recently had to have an engineer come out to the house - had to wait 9 days for an appointment! Still unresolved, waiting for plusnet to contact me about a new router, and now the phone line is not working either. I submitted a formal written complaint to their complaints dept, which I see from the online 'question' has been received but I have received no apology or even acknowledgement of this! They do not charge for the days without broadband but seem unwilling to acknowledge the massive and repeated inconvenience caused and their customer service staff frankly don't seem to care. Will be leaving my contract as soon as I am able and will definitely never choose plusnet again! Has also put me off B.T. somewhat as Plusnet is a subsidiary of B.T. although will read some B.T. reviews first.
0 out of 10 for plusnet i'm afraid!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 1 Stars
Kara Hampshire Plusnet Unlimited Broadband and Calls 2014-02-03  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

National Average Speeds December 2012

Average broadband speeds increase during December, Virgin Media and Plusnet see significant gains

Posted on 2013-01-02 18:33 in Announcements News Plusnet Eclipse Internet BT Virgin Media

December 2012 saw average download speeds recorded by users of our Broadband Speed Test rise by more than 2Mb in comparison to the results from November, coming in at 19.37Mb. Average upload speeds saw a smaller increase, coming in at 2.33Mb.

Virgin Media's average download speed has increased by almost 5Mb compared to last month, now coming in at 37.22Mb with upload speeds remaining stable at 2.88Mb. Despite seeing a small download speed increase, BT Broadband dropped to 4th place with download speeds averaging at 15.76Mb and upload speeds of 3.38Mb. Instead Eclipse took 2nd place with 16.63Mb average download speed and 3.11Mb average upload speed.

Plusnet came in at 3rd place with an impressive 3.9Mb increase to 11.94Mb average download speed. Plusnet also achieved the fastest average upload speed of any provider, coming in at 3.62Mb. These increases are likely due to a greater number of customers switching over to Plusnet Fibre, combined with improvements in Plusnet's traffic management policies launched in December.

Please note, Orange are now trading as EE, and speed test results only include numbers from their fixed line broadband packages, and not their 4G mobile broadband packages.

Read more Broadband Speed Test Results for December 2012

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently only available to around half of UK households, typically in urban areas. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer two core standard broadband packages:

  • Plusnet Essentials - 10GB monthly usage limit (with unmetered downloads between midnight and 8am)
  • Plusnet Unlimited - truly unlimited, allowing you to use the internet as much as you like without traffic management or a download limit

Both of these packages come with up to 16Mb download speed, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Essentials Fibre Broadband - up to 38Mb download speed, 40GB monthly usage limit (with unmetered downloads between midnight and 8am)
  • Plusnet Unlimited Fibre Broadband - up to 76Mb download speed, truly unlimited

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet Weekends, which offers free inclusive weekend calls to UK landlines, 0845 and 0870 numbers, and free inclusive anytime calls to Plusnet customers and Plusnet support. For an extra £5/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines as well as 25% off top international call destinations. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if having a download cap is something you can work with.

The 10GB usage cap that Plusnet Essentials comes with might seem like a lot, but it has to last you a month, and this applies to everyone using the internet connection in your household. Browsing sites, using social media and sending email is fine, but activities like using Skype, watching streaming video or live TV, playing MMOs (massively multiplayer online games) or downloading, especially large amounts, will quickly eat into your download limit and if you hit it, you will need to pay extra depending on how much you go over by. Even the 40GB the Fibre Essentials package offers can be limiting in this regard, especially if you choose to use the faster download speed to do more downloading. The Essentials packages therefore work best for smaller households and those who do not use the internet very heavily.

However, the above only applies between 8am and midnight, meaning that if you are a night owl, or you are able to do most of your high usage activity late at night or very early in the morning then you may be able to mitigate the restrictions of the download cap. It is still worth keeping a careful eye on your usage during the day, however - you don't want to end up paying more than you need to!

The same principle applies to deciding between fibre and ADSL broadband. The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds of up to 16Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • Do you use the internet for activities like downloading, gaming or streaming TV? If so, could this only be done between midnight and 8am?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • 24/7 UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available 24/7 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access. Customers with Plusnet Unlimited packages get Plusnet Protect for free, while Plusnet Essentials customers would need to pay a small fee of £2 a month.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available. Plusnet Essentials is extremely cheap for a broadband package, and comes with the option to download overnight to make up for the relatively low 10GB usage cap.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 10 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unmetered downloads overnight - Although Plusnet’s Essentials package comes with a relatively low download cap of 10GB, it is mitigated somewhat by download restrictions being lifted at night between midnight and 8am. This means you can save up any high-usage Internet use until then without it eating into your monthly allowance, making it technically possible to still do high-usage activities like downloading, gaming and streaming TV while on a cheap Essentials package.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • Low usage cap on Essentials - 10GB is an unusually low usage allowance suitable for the lightest of users, such as single people who don't watch much streaming video. If you can schedule downloads at night time, the unlimited night time usage may help you to work around this limitation, but this is unlikely to be practical for applications such as gaming or streaming video. You do also have the option to switching to Unlimited if the Essentials cap proves too restrictive, so choosing a lower usage limit won't trap you in an unsatisfactory service.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. These options tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
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