Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband up to 76Mb
  • Unlimited usage allowances
  • UK-based award winning customer service

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Plusnet Unlimited Broadband and Phone
Free for 18 months
£9.99 thereafter

Line rental from £15.49

  • Ending Free for 18 months!
  • Unlimited monthly allowance
  • Plusnet's best value broadband
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£5.00 for 6 months
£14.99 thereafter

Line rental from £15.49

  • 6 months better than half price!
  • Up to 38Mb download speed
  • Unlimited monthly allowance
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£5.00 for 6 months
£19.99 thereafter

Line rental from £15.49

  • 6 months better than half price!
  • Up to 76Mb download speed
  • Up to 19.5Mb upload speed!
  • Unlimited monthly allowance
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds of up to 76Mb download and up to 19.5Mb upload available in enabled areas
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 14 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Not truly unlimited - traffic management is used to prioritise interactive traffic like browsing, email and gaming over download traffic, and to flex the network during abnormal load
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas, maximum fibre upload speed of 19.5Mb

  • No contract options available you an additional cost, give only 14 days notice to cancel at any time (30 day minumum term)

  • All deals come with unlimited usage

  • Free connection if you sign up for one of Plusnet's Homephone bundles, £25 otherwise

  • UK-based telephone support, available between 7:30am and 10pm, 365 days a year

  • Unlimited email addresses

  • Broadband firewall and spam protection

  • Free N-rated wireless router with all deals

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet have published a Traffic Management Policy

3.3 stars
  satisfaction rating based on 12155 customer ratings since 2015-08-28. See more Plusnet customer ratings and reviews.

Details last checked on 2016-08-25

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited Broadband and Phone More Info

Hurry, ends soon! Free for 18 months + free connection!
Only pay for the calls you use, or add Evenings & Weekends for just £3 a month, or Anytime calls for just £6 a month!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
unlimited 18
months
£7

£192.87 with
saver line rental
Free
£9.99 after 18 months

Line rental from £15.49

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Special offer: 6 months better than half price + free connection!
Only pay for the calls you use, or add Evenings & Weekends for just £3 a month, or Anytime calls for just £6 a month!

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
unlimited 18
months
£127

£312.81 with
saver line rental
£5.00
£14.99 after 6 months

Line rental from £15.49

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Special offer: 6 months better than half price + free connection!
Only pay for the calls you use, or add Evenings & Weekends for just £3 a month, or Anytime calls for just £6 a month!

802.11ac Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
76Mb
unlimited 18
months
£157

£342.81 with
saver line rental
£5.00
£19.99 after 6 months

Line rental from £15.49

Go to site
Plusnet Unlimited More Info

Monthly price rises from September 1st in line with Plusnet price increases

802.11n Wireless Router

up to
17Mb
unlimited 12
months
£193 £12.49
£13.49 after 1 months

Line rental not included

Go to site
Plusnet Unlimited Fibre More Info

Free Hub One AC-rated wireless router!

802.11ac Wireless Router

up to
38Mb
unlimited 18
months
£267 £17.49

Line rental not included

Go to site
Plusnet Unlimited Fibre Extra More Info

Free Hub One AC-rated wireless router!

802.11ac Wireless Router

up to
76Mb
unlimited 18
months
£327 £22.49

Line rental not included

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-08-25

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Speed
    2.8 stars
  • Reliability
    3.1 stars
  • Customer Service
    3.5 stars

Based on 12155 customer ratings since 2015-08-28

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
have left them now,got rid of them when there put the line rental up, rubbish company,customer services atrocious,all that is said on here about there internet is true,so wont add anymore.but would say to you people on here if you leave them,dont let them take money from your DD,cancell it straight away as you will have loads of trouble trying to get back what there owe you im having trouble getting back what is owed me,it is impossible trying to contact by phone,waiting time 30mins and more,which is costing you money all the time,which can cost you more in phone calls than what you are owed,AS THESE COMPANYS GET A BACK HANDER FOR IT,TRUE,i am keeping a note of my phone calls,and shall be billing them for them,so soon as you leave them CANCELL YOUR DD,and let them ask you for the final bill
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
scarborough Plusnet  
I have been with Plusnet for 4 months during which time I have only had working broadband for 60% of the time. The latest incident I have been without phone and broadband for 9 days. The people in Plusnet don't care, you wait for up to 30 minutes to talk to people and then they promise to ring you back and don't. They say an engineer will be on site tomorrow but nothing happens. I know the problem is Openreach but Plusnet have no influence over them. Very unhappy. DONT USE Plusnet, Rubbish.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    1 star
Gloucestershire Plusnet  
Left talktalk at end of contract for Plusnet. Initially ok, but customer service was terrible and broadband speed was poor. Moved home in middle of contract, which they extended without notification. Had opportunity to leave in June this year as BT offered better contract and cash back. It was worth buying out from my Plusnet contract just to leave them. Just to prove how or their customer service was they tried to double by exit fee, which I fought as I had the original quote in writing. Plus they sent letters for the outstanding amount to my old address despite I hadn't lived there for 6 months, suggesting I wS avoiding them. They only had to ring me, I was on the same telephone number. NUTS! Would never go back.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Swansea Plusnet  
Would avoid these like the plague! Billed me for repairs which had nothing to do with me, the broadband was an unstable connection. Left 3 months ago paid all bills, have now tried to say i owe more money!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
melton mowbray Plusnet  
Very poor in the past couple weeks, wish I'd swapped when I had the chance a few weeks ago.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Cb10 Plusnet  
After years of complaining about slow internet (and being told by PlusNet nothing was wrong at their end) I changed provider and now have a download speed 2-2.5 times faster
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Sunderland Plusnet  
Good speed and updates available with notifications when they are having work. Always friendly customer services when I need to ring (which is extremely rare). The only customer service problem we ever had was caused by BT Wholesale delaying the process, which plusnet rallied around, got it sorted quickly and reimbursed appropriately, no quibble. By far the better provide outside cable at the moment.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
London Plusnet  
1) The download speed has dropped from 3Mb to 0.25 Mb/s for the 2nd time this month.
2) The plusnet website is very user unfriendly.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Dundee Plusnet  
The broadband speed is without doubt crap. I wish I could leave but when we changed we went on holiday which ate up the 14 day cooling off period. Does anybody know how and what to use to get a signal 10 feet away from the modem. I have lifted it moved it shifted it and preyed to it but it is still crap.
CTAL
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
East Riding Plusnet  
Truly awful service and connection speed! I can honestly say their customer service is the worst I have ever experienced.

The waiting time on calls is always over 20 minutes, then after speaking to one clueless department I'll be passed to another and made to wait a further 20 minutes (only to have to explain myself all over again).

I didn't receive any notification of what was happening. I ordered fibre but didn't receive it as it wasn't available (fair enough but there wasn't any email or phone call to inform me of this). They just keep you guessing all of the time.

Awful, awful, awful!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Woking Plusnet  

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently available to two-thirds of UK households, typically in cities and towns. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer one core standard broadband package that comes with several phone plan options:

  • Plusnet Unlimited - unlimited, allowing you to use the internet as much as you like without limits on how much you're allowed to download or upload

This package comes with up to 17Mb download speed, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Unlimited Fibre Broadband - up to 38Mb download speed, up to 2Mb upload speed, unlimited usage
  • Plusnet Unlimited Fibre Extra Broadband - up to 76Mb download speed, up to 19.5Mb upload speed, unlimited usage

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. For an extra £3/month you can upgrade to Evenings and Weekends, and for £6/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7.50/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if you need the speed of fibre of if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds of up to 17Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited and Fibre Extra customers, available for an extra £2 per month for standard Fibre. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • Not truly unlimited - traffic management is used to prioritise real-time interactive traffic like VPNs, streaming, browsing, email and gaming over less time-critical traffic like downloads and file sharing, and to flex the network during abnormal load such as major news events or network outages. For the majority of users this will improve performance at peak times, but if you do a lot of downloading or uploading you may prefer to opt for a truly unlimited broadband service instead.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
Broadband.co.uk