Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband up to 76Mb
  • Truly unlimited broadband
  • 24/7 UK-based award winning customer service

0800 073 1120   Go to site

Plusnet Unlimited Broadband and Calls
£2.49 for 12 months
£9.99 thereafter

Line rental from £12.99

  • Save £7.50 a month for 12 months!
  • Online exclusive, £75 cashback!
  • Plusnet's best value broadband
  • Truly unlimited usage
  • Weekend UK landline calls
  • N-rated wireless router
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • Free connection
  • 12 month contract

0800 073 1120   Buy now

Plusnet Unlimited Broadband and Anytime Calls
£7.49 for 12 months
£14.99 thereafter

Line rental from £12.99

  • Save £7.50 a month for 12 months!
  • Online exclusive, £75 cashback!
  • Truly unlimited usage
  • Anytime UK landline calls
  • Add international calls for £2 more
  • N-rated wireless router
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • Free connection
  • 12 month contract

0800 073 1120   Buy now

Plusnet Unlimited Fibre Broadband with Calls
£3.99 for 6 months
£14.99 thereafter

Line rental from £12.99

  • 6 months better than half price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed
  • Unlimited usage
  • Weekend UK landline calls
  • N-rated wireless router
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • Free connection
  • 18 month contract

0800 073 1120   Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband with no caps or traffic shaping
  • Fibre packages available - speeds of up to 76Mb download and up to 19.5Mb upload available in enabled areas
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 14 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas, maximum fibre upload speed of 19.5Mb

  • No contract options available you an additional cost, give only 10 days notice to cancel at any time

  • All deals truly unlimited

  • Free connection if you sign up for one of Plusnet's Homephone bundles, £25 otherwise

  • UK-based 24/7 telephone support

  • Unlimited email addresses

  • Broadband firewall and spam protection

  • Free N-rated wireless router with all deals

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet have published a Traffic Management Policy

Details last checked on 2014-10-20

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

Plusnet Unlimited Broadband and Calls More Info

Special offer: 12 months better than half price broadband + £75 cashback!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£39
back

£2.49
£9.99 after 12 months
Cashback offer online only

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Broadband and Anytime Calls More Info

Special offer: 12 months reduced price broadband + £75 cashback!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£21

£7.49
£14.99 after 12 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Broadband and Anytime International Calls More Info

Special offer: 12 months reduced price broadband + £75 cashback!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£45

£9.49
£16.99 after 12 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Broadband with Calls More Info

Special offer: 6 months better than half price fibre!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£120

£3.99
£14.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Extra Broadband with Calls More Info

Special offer: Save £11 a month for 6 months!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£180

£8.99
£19.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Broadband with Anytime Calls More Info

Special offer: 6 months reduced price fibre!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£180

£8.99
£19.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

up to
17Mb
truly
unlimited
12
months
£181

£12.49

Go to site

Or sign up by phone
0800 073 1120

up to
76Mb
truly
unlimited
18
months
£240

£13.99
£24.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

up to
38Mb
truly
unlimited
18
months
£266

£17.49

Go to site

Or sign up by phone
0800 073 1120

up to
76Mb
truly
unlimited
18
months
£326

£22.49

Go to site

Or sign up by phone
0800 073 1120

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-10-20

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Overall Customer Ratings

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 3 Stars
  • Customer Service 3.5 Stars

Based on 7355 customer ratings since 2009-04-02

Add your own review of Plusnet

Reviewer Location Reviewing Date Ratings
Still awaiting fibre connection after 35 days. Rang originally for a migration number but coerced into accepting a new package. Once they have you signed up you are forgotten. One star is too generous to describe their service. Even their complaints website lines drop out when being used , the service is so slow. If you telephone , be prepared to queue and then listen to a scripted reply. Yes that have heard it all before but still have done nothing about it.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Horace Cheshire Plusnet Unlimited Fibre Broadband with Calls 2014-10-06  
My speed with Plus.net is 0.2mbps. They took ages to come and fit the line. The line didn't work for three weeks after it was first fitted and an engineer had to come back. For over a year my broadband speed has been unusable. I have now been charged £48 to cancel. I would avoid plus.net at all costs.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Jim Kent Plusnet Unlimited Broadband and Calls 2014-09-30  
Useless. Customer service is poor and patronising - it can't be THEIR fault, it must be someone else's. Moving to another provider ASAP.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
utrinque Shropshire Plusnet Unlimited Broadband and Anytime Calls 2014-09-26  
I ordered Plusnet's Unlimited Fibre Extra package with their phone line via the Plus.net web site and selected the option to have a new phone line installed in addition to my existing TalkTalk line.

Plusnet charged me for the installation of the phone line, but then tried to migrate the existing line. I only found out about this when TalkTalk emailed me to ask me why I was trying to migrate my phone line away whilst still in contract!

I contacted Plusnet about this and it took them a whole week to reply to me, at which point they just placed a new order with a new install date.

As this would force me to pay for another month of service from Virgin Media, I asked Plusnet to cover the cost of this due to it being a direct result of their negligent handling of the order. Once again, it took Plusnet several days to reply, only for them to deny the request.

I repeatedly asked for my ticket to be escalated to a manager, but each time Plusnet just ignored this. This seemed to be a recurring theme with any parts of a ticket reply that they don't want to have to deal with - just ignore it and pretend the customer never asked it.

Eventually I got sick of waiting days for a reply only to find that they seemingly hadn't bothered reading what I'd written, so I asked for my order to be cancelled and refunded. Of course, Plusnet even found a way to make this unnecessarily difficult.

At this point Plusnet representatives started referring to things which they claimed their colleagues had said, but where nowhere to be found in the ticket. When challenged about this, they completely ignore my points again.

Plusnet decided that I would have to phone them in order to cancel, claiming that they can't accept this via their ticket system for some unspecified reason.

When I phoned them, they did finally cancel the order and refund the money (of course, this takes some ridiculously long period to make it back in to your account, despite them being able to take it from your account instantly in the first place).

At this point I thought my Plus.net saga was over, but oh no, it turns out they have found some more ways to be incompetent as they didn't actually cancel the install, so at 8am a BT OpenReach man turns up to install the phone line!

I tried to inform Plusnet of this, only to find that they had deleted my account so I couldn't log in to the ticket system anymore. Their web site gave me a live chat option instead, but when I talked to them, they claimed that they are for sales only, work from a different office and have no way of getting in touch with anyone else at Plusnet via email or phone!

Throughout this weeks long saga, I have seen absolutely no evidence of the supposedly outstanding customer service that Plusnet claim to provide. They have been negligent, inept, unhelpful and obstructive from start to finish!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Customer Service 1 Stars
Edward Dore Lincoln Plusnet Unlimited Fibre Extra 2014-09-22  
My broadband contact with SKY was up,and I was looking for a new deal for broadband and weekend calls .
I saw a online offer from PlusNet , £1.99 a month for 12 months, signed up online, that was the easy bit.
A few days later I phoned Sky to get a Mac code,they asked why I was leaving and I told them it was purely to save money.
They then offered to let me keep my same deal but with the broadband for free on a12 month contract. Well that sounded good to me, so I signed up there an then.
Sky told me that PlusNet had put a marker on my line ready for the change over and that I should cancel my contract with PlusNet.I did this the same day. No problem said PlusNet and refunded my credit card same day.
This all took place on 6/09/14 .10 days before change over date.
On 16/09/14 I got a call from my wife on her pay as you go mobile phone,to tell me that we had no telephone service or broadband and Sky, would only talk to me, as the account holder.I phoned Sky to be told that PlusNet had a marker on the line and they could do nothing until it was removed .
My wife then phoned PlusNet their free number, she got through after being kept on hold for 32 minuets this cost £14.00 on her mobile phone to told sorry we can't help you, as you are not the account holder,she arranged for someone from PlusNet to phone me on my mobile at six o'clock .we waited no call.
So I phone PlusNets free help line and after 45 minuets wait get through and have tell them my sad tale.they tell me they are sorry ,but can do nothing as the department they have to speak to is closed. They offer to call me back the next day.
Got a call back and had to tell the whole story again, put on hold. Then she gets back to tell me sorry about that and it will take 24 hours to take the marker of the line.
I call Sky and I am told that I can keep the same contract that I signed up for BUT we would have to have new telephone number and it could take up to 14 days for a connection to be made.
So that's PlusNet for you ,I have lost the home phone number I have had for 30 years no broadband for 2 weeks and they are sorry. Not half as sorry as me for having any dealings with them.
Was it a mistake or was it payback for cancelling you decide.
They didn't do me proud

  • Satisfaction 1 Stars
  • Speed 1 Stars
Robert Deacon Bury Lancs Plusnet Unlimited Broadband and Calls 2014-09-20  
I was signposted to Plusnet through Simplify because Virgin Media my previous ISP were not available in the area I moved to. I have been dogged with problems since signing up to Plusnet, first problem was the router did not arrive, I contacted their customer services and they had to re-order another router. Realising the order I was quickly billed for may not have been placed on their system I contacted Plusnet to get a connection date. I was informed that my service would go live on the 12/06/2014. Considering that I had ordered the service at the beginning of May I was not impressed with the speed of Plusnet's activation date. Plusnet sent me a text informing me not to connect my router until I received a message that the broadband had gone live. The date promised expired and I called Plusnet and discovered that the package they had sold me was not available in my area, they now had to change my order. I was downgraded to 8mb but reassured that they would upgrade me on the 01/08/2014 when BT put more capacity into the local exchange. Ok, maybe not Plusnet's fault but why sell a customer a product that does not exist in the first place?,.. I waited patiently for 5 days for my downgraded product to go "live",...no text message by the 17/06/2014 and I was calling Plusnet back to get an update on my broadband activation date. I was informed by the customer services department that they would do everything to get my broadband service up and running asap. On the 19/06/2014 I received a text message informing me that my broadband would be active by midnight on the 25/06/2014, but please do not connect your router until you receive a message confirming your service is active.I waited patiently on the 25th anticipating a message and as it was nearing Plusnet's support line closure time I decided to call them . I was informed that my broadband was now live and I could be connected immediately by one of their technical advisors,...where was that text message????,.. they said they had sent me an email,...doh!!.. I have now been active with Plusnet for just under 2 weeks, not impressed with the speed. I ditched their skinny little male to male RJ11 cable for a Belkin (superior product in my opinion),..also removed the BT plate on the master socket for a new faceplate to eliminate the filter dongle supplied by Plusnet. I was hopeful that these mod's would improve my speed,I was receiving .7mb download speed instead of the claimed "up to" 8mb from Plusnet. I have only managed to squeeze an extra 1mb with the improvements, so still very slow broadband, lets hope BT get that upgrade in place in August,... grrr!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
Paul Baker South Brent Devon Plusnet Unlimited Broadband and Anytime Calls 2014-07-06  
The broadband itself was fine. Our shock was the horrific customer service. It took us two days, being cut off five times, and almost three hours on the phone in total to cancel our account because we're moving. Oh and also cost us £142. Shockingly, shockingly bad. Don't put yourself through it (after you're cut off the third time you near on lose the will to live).
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Charlotte Reading Plusnet Unlimited Fibre 2014-07-02  
Left Plusnet a year ago to go back to TALKTALK (who really, really do have poor customer service) this was mainly because my existing TV supplier no longer offered Sky Sports on a monthly basis. Bad move!!! have bought myself out of the contract to return to Plusnet.

Changing back to Plusnet and switching to fibre has been a good experience. A few teething problems and a misunderstanding were quickly and efficienlty sorted by friendly staff who knew their stuff and held real conversations rather than just finding a relevant(????) part of their script to read.

It's great to be back - can't understand most people's comments. Perhaps it is like other walks of life - doing a good job is only what people expect and therefore do not comment, whereas the relative few with bad experiences make a lot of noise.
  • Satisfaction 5 Stars
  • Speed 4 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
David Sleaford, Lincs Plusnet Unlimited Fibre Extra Broadband with Anytime Calls 2014-06-30  
Had a rgular 10mb connection download an 0.36 upload then it fell apart for 5 miserable months whe my dl speed fell to 3mb andand upload down to 0.03 .got an engineer out who said I had 12 mb to the router but only 4 mb after so changed to another plusnet router still the same .changed supplier to sky and now have 12 mb dl and 1.1 mb upload and ping for gaming droped from 80 to 19
  • Satisfaction 2 Stars
  • Speed 4 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
kevin dew risca Plusnet 2014-06-27  
We moved over to plusnet after consistently getting ripped off by BT enough was enough ! Found plusnet to be quick and easy to change over too, staff very helpful. Switch was done and no fuss or problems. Broadband speed might be slightly slower but hasnt really made any difference. paying half what i was with BT, thanks Plusnet x
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Lindylou Falkirk scotland Plusnet Unlimited Broadband and Anytime Calls 2014-06-26  

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National Average Speeds March 2014

National average broadband speeds break 20Mb after Virgin Media and EE announce speed boosts

Posted on 2014-04-01 20:00 in Announcements News EE Sky Virgin Media BT Plusnet

March 2014 saw the national average download speeds recorded by users of our Broadband Speed Test surpass 20Mb for the first time, with most providers seeing a healthy speed increase and a 3.53Mb rise overall, bringing the UK average speed to 20.63Mb. Average upload speeds also saw an increase, rising by 0.39Mb to 3.45Mb overall.

Virgin Media's average download speeds increased significantly over the previous month, rising by 4.94Mb, and they retain first place at the top of the speed table at 38.19Mb. Upload speeds were also up by 0.44Mb averaging at 4.14Mb.

Early last month Virgin launched their boost from up to 120Mb to 152Mb, from up to 60Mb to 100Mb and from up to 30Mb to 50Mb, which has undoubtedly contributed to their average download speed increases. While the boost was initially for new customers only, these average speed increases are set to continue as Virgin roll out the higher speeds to existing customers over the next year, with customers in several areas already enjoying the boost.

BT Broadband came in second place on the speed table, with a download speed increase of 2.13Mb taking them to an average speed of 22.33Mb. BT also saw an upload speed increase of 0.56Mbps, with uploads now averaging higher than Virgin at 5.47Mb, in part thanks to the higher upload speed of BT Infinity 2 compared to Virgin's maximum.

EE have taken third place, overtaking both Plusnet and Sky with average download speeds of 14.21Mb (an impressive 4.55Mb increase over last month).

EE have started traffic shaping to prioritise web and streaming traffic, allowing them to last month announce a new headline speed of up to 17Mb. At least 10% of their customers have to be able to achieve this speed in order for them to advertise it, making them faster than any other standard UK phoneline broadband supplier! We're currently running an exclusive £70 Amazon gift voucher offer with EE that stacks with their reduced price offers. It's a limited offer for this week only, so hurry to take advantage of it!

While Plusnet have dropped into fourth place, their average download speeds have actually improved by 1.47Mb, taking them to 14.13Mb. Similarly, Sky have dropped to fifth place, but have a 0.86Mbps increase in download speeds, averaging at 11.2Mb. As spring arrives with sunnier weekends and brighter evenings, we'll likely see further small increases across all providers as peak time congestion from video services reduces due to more people en. The availability of higher speed fibre services also continues to roll out to more exchanges.

Read more Broadband Speed Test Results for March 2014

Comments

National Average Speeds December 2012

Average broadband speeds increase during December, Virgin Media and Plusnet see significant gains

Posted on 2013-01-02 18:33 in Announcements News Plusnet Eclipse Internet BT Virgin Media

December 2012 saw average download speeds recorded by users of our Broadband Speed Test rise by more than 2Mb in comparison to the results from November, coming in at 19.37Mb. Average upload speeds saw a smaller increase, coming in at 2.33Mb.

Virgin Media's average download speed has increased by almost 5Mb compared to last month, now coming in at 37.22Mb with upload speeds remaining stable at 2.88Mb. Despite seeing a small download speed increase, BT Broadband dropped to 4th place with download speeds averaging at 15.76Mb and upload speeds of 3.38Mb. Instead Eclipse took 2nd place with 16.63Mb average download speed and 3.11Mb average upload speed.

Plusnet came in at 3rd place with an impressive 3.9Mb increase to 11.94Mb average download speed. Plusnet also achieved the fastest average upload speed of any provider, coming in at 3.62Mb. These increases are likely due to a greater number of customers switching over to Plusnet Fibre, combined with improvements in Plusnet's traffic management policies launched in December.

Please note, Orange are now trading as EE, and speed test results only include numbers from their fixed line broadband packages, and not their 4G mobile broadband packages.

Read more Broadband Speed Test Results for December 2012

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently available to two-thirds of UK households, typically in cities and towns. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer one core standard broadband package that comes with several phone plan options:

  • Plusnet Unlimited - truly unlimited, allowing you to use the internet as much as you like without traffic management or a download limit

This package comes with up to 17Mb download speed, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Unlimited Fibre Broadband - up to 38Mb download speed, up to 2Mb upload speed, truly unlimited
  • Plusnet Unlimited Fibre Extra Broadband - up to 76Mb download speed, up to 19.5Mb upload speed, truly unlimited

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet Weekends, which offers free inclusive weekend calls to UK landlines, 0845 and 0870 numbers, and free inclusive anytime calls to Plusnet customers and Plusnet support. For an extra £5/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if you need the speed of fibre of if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds of up to 17Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • 24/7 UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available 24/7 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited and Fibre Extra customers, available for an extra £2 per month for standard Fibre. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Truly unlimited broadband on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with truly unlimited usage with no limits or traffic management.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
Broadband.co.uk