Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband up to 76Mb
  • Truly unlimited broadband
  • 24/7 UK-based award winning customer service

0800 073 1120   Go to site

Plusnet Unlimited Broadband and Calls
£2.50 for 12 months
£9.99 thereafter

Line rental from £12.99

  • 12 months better than half price!
  • £50 cashback!
  • Truly unlimited usage
  • Plusnet's best value broadband
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

0800 073 1120   Buy now

Plusnet Unlimited Broadband and Anytime Calls
£7.50 for 12 months
£14.99 thereafter

Line rental from £12.99

  • 12 months half price!
  • £50 cashback!
  • Truly unlimited usage
  • UK-based 24/7 customer support
  • Plusnet Protect powered by McAfee
  • Add international calls for £2 more
  • N-rated wireless router
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

0800 073 1120   Buy now

Plusnet Unlimited Fibre Broadband with Calls
£3.75 for 6 months
£14.99 thereafter

Line rental from £12.99

  • 6 months better than half price!
  • £50 cashback!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • N-rated wireless router
  • Evening and weekend calling
  • Free connection
  • 18 month contract

0800 073 1120   Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Truly unlimited broadband with no caps or traffic shaping
  • Fibre packages available - speeds of up to 76Mb download and up to 19.5Mb upload available in enabled areas
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 14 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas, maximum fibre upload speed of 19.5Mb

  • No contract options available you an additional cost, give only 10 days notice to cancel at any time

  • All deals truly unlimited

  • Free connection if you sign up for one of Plusnet's Homephone bundles, £25 otherwise

  • UK-based 24/7 telephone support

  • Unlimited email addresses

  • Broadband firewall and spam protection

  • Free N-rated wireless router with all deals

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet have published a Traffic Management Policy

Details last checked on 2015-03-03

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

Plusnet Unlimited Broadband and Calls More Info

Hurry, ends soon! 12 months better than half price + £50 cashback + free connection!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£14
back

£2.50
£9.99 after 12 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Broadband and Anytime Calls More Info

Hurry, ends soon! 12 months half price + £50 cashback + free connection!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£46

£7.50
£14.99 after 12 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Broadband with Calls More Info

Hurry, ends soon! 6 months better than half price + £50 cashback + free connection!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£68

£3.75
£14.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Broadband and Anytime International Calls More Info

Hurry, ends soon! 12 months reduced price + £50 cashback + free connection!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£70

£9.50
£16.99 after 12 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Broadband with Anytime Calls More Info

Hurry, ends soon! 6 months free fibre + £50 cashback + free connection!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£128

£8.75
£19.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Extra Broadband with Calls More Info

Special offer: 6 months better than half price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£178

£8.75
£19.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

up to
17Mb
truly
unlimited
12
months
£181

£12.49

Go to site

Or sign up by phone
0800 073 1120

Plusnet Unlimited Fibre Extra Broadband with Anytime Calls More Info

Special offer: 6 months reduced price + free connection

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£238

£13.75
£24.99 after 6 months

Line rental from £12.99

Go to site

Or sign up by phone
0800 073 1120

up to
38Mb
truly
unlimited
18
months
£266

£17.49

Go to site

Or sign up by phone
0800 073 1120

up to
76Mb
truly
unlimited
18
months
£326

£22.49

Go to site

Or sign up by phone
0800 073 1120

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-03-03

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction 3.5 Stars
  • Speed 3 Stars
  • Reliability 3.5 Stars
  • Customer Service 4 Stars

Based on 2360 customer ratings since 2014-03-03

Show all time ratings

Add your own review of Plusnet

Reviewer Location Reviewing Date Ratings
Right then, plusnet customer service very friendly on the phone and promise you every thing will be OK.
Now for the translation we don’t have a clue what we are doing and we will get round to it one day.
Its only taken 18 months to get them to install fibre, don't know how they can run that TV add
  • Satisfaction 3 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
martyn rotherham Plusnet 2015-02-21  
Sounded good when I signed up I went with Plus net because the customer services were in the UK and they promised a fast fibre optic connection for a reasonable price and they promised no drop off during peak time. However I was a little concerned that there was no cool of period, as soon as it's installed - that's it! but I trusted them. as soon as it was installed we had problems my smart tv is located directly above the modem and it is connected/hard wired with a Cat 6 cable. Even so it buffered when streaming movies. I was paying for 35mb/s which should be sufficient but when I did a speed test I was getting less than 18mb/s I used 2 other speed checkers and all delivered the same results and at peak time the download dropped to 9mb/s and the upload to 3mb/s.
So I decided to call their award winning customer service. After 40 minutes on hold trying to get through I realised that I would rather speak to someone outside the country quickly rather than not speak to anyone in the UK!
I tried on 3 separate occasions with the same results and when I finally got through to them they simply said it mush be my phone line to the house which they could do nothing about. 18 months later now my contract has come to an end I have switched supplier... added to which plusnet have charged me a £30 disconnection fee. I emailed them explaining the problems I have had and they simply didn't care they said Sorry you had issues you should have contacted us more and the disconnection fee stands! I couldn't be more disappointed and I urge people not to be drawn in by their promises like I was.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 3 Stars
Mark Brown Manchester Plusnet 2015-02-19  
This is a bit of a mixed review which reflects my experiences with PlusNet.

Firstly I had left Sky and moved to TalkTalk who almost bankrupted me by deleting my phone number without notice and issuing a new one which they wouldnt tell me what the number is. As I am self employed this was major. Sky couldnt help as the number had been cancelled and TalkTalk refused point blank so I cancelled the service and came to PlusNet who said they could help - brilliant!

Firstly though there was an error by plusnet as they put the order through on the wrong number so it was rejected. This was only flagged up because I was constantly checking what was happening. Second time though it went through fine although the changeover was delayed quite a bit.

After the changeover I realised I wasnt getting CallerID - this is chargeable extra by Plusnet even though it costs them nothing. £12 a year!
I also realised that the international calling package I'd paid extra for only allowed 300 minutes whereas with Sky it was unlimited. So basically PlusNet was not really any cheaper than Sky for a more limited package.

In the weeks that followed I had a few problems with errors by Plusnet. All were resolved after a phone call.

Whilst on the subject of phone calls, it is great that Plusnet support staff are all UK (yorkshire) based. They are very helpful and in the most part very friendly and knowledgeable. However wait times on the phone are extremely long. Again in comparison to Sky the wait times are terrible although once through to someone the quality of service is good.

Despite being the same line as with Sky my internet speeds are massively reduced. In fact PlusNet now claim my line should be getting 11Mb/s (it is capable of 21Mb/s). With Sky I had a D/L of 16.5--17.5Mb/s and upload of 1.0-1.2Mb/s. With Plusnet this is down to 10.5-13Mb/s down and 0.3-0.8Mb/s up.

Plusnet also have very aggressive traffic management and their peak time (which is actually 16 hours of the day!) can cause real issues with downloads. Choppy video on Youtube and lots of buffering and download speeds dropping to 2.5Mb/s

So all in all they are very nice people who are happy to help but the quality of their product is far below expectations. Additionally I moved away from Sky due to huge price hikes but in reality PlusNet aren't really much cheaper once you take the true details of the packages and compare them.
  • Satisfaction 3 Stars
  • Speed 2 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Colin Cook Durham Plusnet 2015-02-18  
Hi I am a new customer to Plusnet, when I join the service they told me my line speed is 2meg which I will be getting, I was getting this speed with sky before, but after joining Plusnet I am not even getting 1meg. When I called them they said the speed we told you was estimated and they is the speed you will get. I will not recommend Plusnet to anyone and will leave asap.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
imran slough Plusnet 2015-02-17  
DREADFUL APPALLING CUSTOMER SERVICE. DO NOT USE THIS COMPANY.
I went to PN as I didn't want to use BT due to past experience by me and friends and family. BT haven't been at all good. However I have recently been told that PN is owned by BT. If this is correct, it doesn't surprise that the customer service and treatment of it's paying customers is so bad. They use the excuse of 'terms and conditions' to do whatever they want to.. Put prices up, even thought you haver a contract, charging if you decide to leave the company. Any excuse to get money out of you. They recently put the line rental charge up by just over a pound a month for every customer. They have over 3 million customers, which means they instantly increased there income by almost £4 million pounds a month. !! Corporate greed and profiteering.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Robert West Yorkshire Plusnet 2015-02-17  
Slow speeds, sometimes slower than dial up. Sporadic broadband service, router not fit for purpose. On the plus side the staff polite & helpful but lack capability to do anything. Worth paying the early termination fee to get out.
  • Satisfaction 1 Stars
  • Speed 4 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Step Hen N. Kent Plusnet 2015-02-16  
Oh how far this company has fallen. After 3 years of loyal service i have cancelled my contract with them thanks to 22 day fault lead times and 10 day customer complaint lead times. Communictaion from them is poor and in some cases rude, download and upload speed are never what is advertised and they will drop the cost for new customers without changing your price so you end up paying more.

Would steer well clear!
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
P Hogan Northampton Plusnet 2015-02-16  
I used to get a regular 7 meg plus speed. I now get 5.3 at best. They claim nothing is wrong and blame an extension lead that I DO NOT HAVE. Likely to change ISP very soon.
  • Satisfaction 3 Stars
  • Speed 4 Stars
  • Reliability 3 Stars
  • Customer Service 3 Stars
chris yorkshire Plusnet 2015-02-16  
I didnt think l could hate a British company this much. Problems with them from sign up, to installation up to CASBACK offer to call waiting to speak to Customer Services 15/45 mins OMG they are in communications. After waiting they refused to let me speak to a superviser and said they would email me my outcome. Worse than useless.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Veronica United Kingdom Plusnet 2015-02-16  
I followed their instructions and sent a scanned copy of my mother's death certificate along with my contact details and offered to settle the balance on the account.

They ignored my contact details and sent a demand for payment by post to her empty house! When I found it I rang the number they gave and was given a twenty minute wait on the phone before some poor bloke received my customer feedback and took my payment.

He explained that they had received my email but some automated system had spotted that payment was late and forwarded the issue to a debt recovery agency. What kind of people choose to ignore my offer to pay and invoke debt recovery instead?

I found the whole experience thoughtless and insensitive.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 5 Stars
Duncan Cheltenham Plusnet 2015-02-16  

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National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from February, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 14.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with download speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

National Average Speeds January 2015

Average download speeds remain stable over January 2015, with decrease in speeds for Virgin Media

Posted on 2015-02-02 15:16 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

January 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.75Mb in comparison to the results from December, coming in at 21.91Mb. Average upload speeds remained stable at 4.09Mb.

Virgin Media's average download speeds have fallen by 1.95Mb over last month to 41.61Mb, with upload speeds remaining stable at 5.45Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 20.35Mb and 5.68Mb respectively. Plusnet are in third place, remaining stable after the significant drop in speeds last month at 14.58Mb for average download speeds and 4.41Mb for average upload speeds. TalkTalk remain in fourth place, with speeds increasing by 0.64Mb to 13.22Mb and upload speeds remaining stable at 1.88Mb. Finally, Sky are in fifth place with 12.03Mb download speeds, comparable to their speeds from last month.

Read more Broadband Speed Test Results for January 2015

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently available to two-thirds of UK households, typically in cities and towns. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer one core standard broadband package that comes with several phone plan options:

  • Plusnet Unlimited - truly unlimited, allowing you to use the internet as much as you like without traffic management or a download limit

This package comes with up to 17Mb download speed, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Unlimited Fibre Broadband - up to 38Mb download speed, up to 2Mb upload speed, truly unlimited
  • Plusnet Unlimited Fibre Extra Broadband - up to 76Mb download speed, up to 19.5Mb upload speed, truly unlimited

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet Weekends, which offers free inclusive weekend calls to UK landlines, 0845 and 0870 numbers, and free inclusive anytime calls to Plusnet customers and Plusnet support. For an extra £5/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if you need the speed of fibre of if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds of up to 17Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • 24/7 UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available 24/7 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited and Fibre Extra customers, available for an extra £2 per month for standard Fibre. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Truly unlimited broadband on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with truly unlimited usage with no limits or traffic management.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
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