Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband up to 76Mb
  • Unlimited usage allowances
  • UK-based award winning customer service

 

Go to site

Plusnet Unlimited Broadband and Calls
£2.50 for 12 months
£9.99 thereafter

Line rental from £15.49

  • 12 months better than half price!
  • Unlimited monthly allowance
  • Plusnet's best value broadband
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Weekend UK landline calls
  • Free connection
  • 12 month contract

Buy now

Plusnet Unlimited Broadband and Anytime Calls
£8.50 for 12 months
£15.99 thereafter

Line rental from £15.49

  • 12 months reduced price!
  • Unlimited monthly allowance
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • Add international calls £1.50 extra
  • N-rated wireless router
  • Anytime UK landline calls
  • Free connection
  • 12 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Evening & Weekend Calls
£5.00 for 6 months
£14.99 thereafter

Line rental from £15.49

  • 6 months better than half price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Unlimited monthly allowance
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Evening and weekend calling
  • Free connection
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds of up to 76Mb download and up to 19.5Mb upload available in enabled areas
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 14 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Not truly unlimited - traffic management is used to prioritise interactive traffic like browsing, email and gaming over download traffic, and to flex the network during abnormal load
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers

Features at a glance

  • up to 17Mb download speeds on standard broadband and up to 76Mb in fibre enabled areas, maximum fibre upload speed of 19.5Mb

  • No contract options available you an additional cost, give only 10 days notice to cancel at any time

  • All deals come with unlimited usage

  • Free connection if you sign up for one of Plusnet's Homephone bundles, £25 otherwise

  • UK-based telephone support, available between 7:30am and 10pm, 365 days a year

  • Unlimited email addresses

  • Broadband firewall and spam protection

  • Free N-rated wireless router with all deals

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet have published a Traffic Management Policy

Details last checked on 2015-09-02

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited Broadband and Calls More Info

Special offer: 12 months better than half price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
unlimited 12
months
£36 £2.50
£9.99 after 12 months

Line rental from £15.49

Go to site
Plusnet Unlimited Broadband and Anytime Calls More Info

Special offer: 12 months reduced price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
unlimited 12
months
£108 £8.50
£15.99 after 12 months

Line rental from £15.49

Go to site
Plusnet Unlimited Fibre Broadband with Evening & Weekend Calls More Info

Special offer: 6 months better than half price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
unlimited 18
months
£126 £5.00
£14.99 after 6 months

Line rental from £15.49

Go to site
Plusnet Unlimited Broadband and Anytime International Calls More Info

Special offer: 12 months reduced price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
17Mb
unlimited 12
months
£132 £10.50
£18.49 after 12 months

Line rental from £15.49

Go to site
Plusnet Unlimited More Info

802.11n Wireless Router

up to
17Mb
unlimited 12
months
£181 £12.49

Line rental not included

Go to site
Plusnet Unlimited Fibre Extra Broadband with Evening & Weekend Calls More Info

Special offer: 6 months half price + free connection!

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
76Mb
unlimited 18
months
£186 £10.00
£19.99 after 6 months

Line rental from £15.49

Go to site
Plusnet Unlimited Fibre Broadband with Anytime Calls More Info

Special offer: 6 months reduced price fibre + free connection

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
38Mb
unlimited 18
months
£198 £11.00
£20.99 after 6 months

Line rental from £15.49

Go to site
Plusnet Unlimited Fibre Extra Broadband with Anytime Calls More Info

Special offer: 6 months reduced price + free connection

802.11n Wireless RouterPhone CallingLine Rental (16.99 pounds)

up to
76Mb
unlimited 18
months
£258 £16.00
£25.99 after 6 months

Line rental from £15.49

Go to site
Plusnet Unlimited Fibre More Info

802.11n Wireless Router

up to
38Mb
unlimited 18
months
£266 £17.49

Line rental not included

Go to site
Plusnet Unlimited Fibre Extra More Info

802.11n Wireless Router

up to
76Mb
unlimited 18
months
£326 £22.49

Line rental not included

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-09-02

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction 3.5 Stars
  • Speed 3 Stars
  • Reliability 3.5 Stars
  • Customer Service 3.5 Stars

Based on 4863 customer ratings since 2014-09-02

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Worst customer service ever, you wait over 30 mins to speak to someone and then they just tell you to ring another dept , engineer didn't turn up twice to install socket and then they charged me for a phone line i couldn't use! JUST AVOID, AVOID AVOID!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
colin cumbria Plusnet 2015-08-11  
Worst ISP ever my internet has not worked for over a year and minusnet will not sort the problems. The customer service is useless. The high level support don't care. AVOID this company at all costs and it may save you a fortune.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
C Masnell Wales Plusnet 2015-08-11  
The installation was faultless. However, if you want to up grade your package or downgrade. You have to wait a full month before the change happens. There is a 30 min time limit on included international calls. If you go over this you get heavily charged for the call. The broadband speed is good however the signal isn't as reliable as it could be. When watching films you can tell that the bandwidth is being restricted as films don't play as well as at other times. The cost was ok as I paid in advanced. But I'm not sure if I stick with them.
  • Satisfaction 2 Stars
  • Speed 3 Stars
  • Reliability 4 Stars
  • Customer Service 2 Stars
Richard Heathfield Plusnet 2015-08-11  
Buyer BEWARE, stay away from this IPS company. Plus-Net was an absolute nightmare from the start. If you want really terrible internet service subscribe, I dare you. They'll do you proud by providing a terrible service right form the start. I moved from BT where the service was fine and right from the begining Plus-Net was awful. Engineer's didn't turn up twice, the wait time on fault phone calls lasted at worst, 50 mins. I did eventually achieve a down load speed of O.45mbps. The final straw was them being really sly about leaving and about when the 14 day cancellation period started and tried to charge £200 odd pounds for early termination.
Worst experience i have ever had. I wish them every misfortune that comes there way.

Went to SKY they were the complete opposite and cheaper!!!

Thanks for four weeks of complete hell, you didn't do me proud. Wasters the lot of them.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Johnnie M Banbridge Plusnet 2015-08-09  
Loss of broadband daily. Suspect it's the router that Plusnet supplies.

Broadband speed was as advertised - so no grumbles, there.

When I cancelled, the guy I spoke with was dismissive and snotty.

Absolutely NO CHANCE of me going back to Plusnet, and don't recommend them.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 4 Stars
  • Customer Service 2 Stars
Brian Hertfordshire Plusnet 2015-08-09  
Plusnet are absolutely awful in terms of there service provision and customer service. Our boradband dropped from 1.3 meg to 0.4 meg and has become more unreliable at the seem time. Any contact with customer services has been dreadful. All of their responses are designed to delay and put you off. We have waited over an hour on a number of occasions just for them to answer our call and then any promised actions do not work, but you are told to wait 72 hrs for "things to settle down"!!! We have been very patient and tried to keep to the process but it has just led to increasing frustration because they do not care about customers. I would strongly recommend that you DO NOT sign up with Plusnet based on my experience.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Steve Briggs Macclesfield Plusnet 2015-08-09  
When plus net is up and running it is reliable internet. However I have had a multitude of issues with them. I paid for fibre optic broadband and after 6 weeks the correct wall connection was installed. For a week I had wonderful fibre optic. The service then cut off. Plus net then told me fibre optic was unavailable in my area. I assured them it was and I had been using it, but they told me I was incorrect and then said I would have to have normal Internet. This then took an additional six weeks to be set up. The problem (told to me by the open reach man) was that I had been connected for fibre optic and so the wires had to be moved about on the street box back to normal broadband. So I could have had fibre optic all along. But I gave up on that in want of an easier life.

Months later I am moving house. I called to move the address and spent one whole hour on hold to speak to an advisor. When I got through I was told the associates who can help you move address only work until 8pm and there was nothing they could do. So I now have to call and be on hold another hour to move address. I am not exaggerating on hold times. They have the worst customer service I have ever experienced for broadband. I completely regret leaving EE. Don't go with them unless you know you won't be moving or requiring support with your broadband in any way at all!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
James P West Midlands Plusnet 2015-08-06  
Hi,
I have had plusnet for A long time I Put up with it for a while 2 years but I thought I might review it again after 2 years so hear goes:
I have been receiving 2 mbps out of a predicted 20 mbps
the service often goes out and crashes due to packet issues.
the service fluctuates which seams not bad but I game as a hobby and getting 0.83 mbps that hops to 19.00Mbps at the top service?
And I have no reply for 3 months or longer phone call then 5 mins
I loved it for the first month then The server crashed thats where it all began.
I use to be a big fan of plusnet But I think it's time to switch.
TENSULP-- Yes folks, we're going backwards!
help me.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
jack moare UK north somerset Plusnet 2015-08-06  
AVOID, AVOID, AVOID. A sub-division of BT and a truly appalling company. They were recommended by Which, so I took out broadband and phone package with them. Outrageously high rates for international calls – £43 plus VAT for an hour long off-peak phone call to France. Staggering. Customer service rude and offhand when I phoned to complain about disproportionate charge; tried to complain online and it is so fully automated you just reach a dead end; then they send you a customer satisfaction email asking how well they handled your complaint. About to lodge a complaint with Ofcom and also write to Which who really should not be recommending them. In addition, the broadband is extremely slow a lot of the time – slower than old style dial-up.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
L Miller Exmouth Plusnet 2015-08-02  
Awful! unreliable service. terrible customer service. spent hours and hours on the trying to get in touch with support. When finally succeeded, received very poor service. had to spend several days at home from work for technicians visits that did not solve the problems. tried to cancel service and switch to a more reliable provider. Had to spend hour on the phone to make it happen and received rude and unreliable service throughout. Stay away from Plusnet!!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Rich Richards UK Plusnet 2015-08-01  

Loading...

National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

Comments

National Average Speeds February 2015

Average download speeds see slight decrease over February 2015, with increase in speeds for Sky

Posted on 2015-03-02 18:16 in Announcements News EE TalkTalk Sky Virgin Media BT Plusnet

February 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.48Mb in comparison to the results from January, coming in at 21.43Mb. Average upload speeds saw a 0.23Mb increase to 4.32Mb.

Virgin Media's average download speeds dropped again by 0.63Mb to 40.98Mb, with upload speeds remaining stable at 5.5Mb. BT Broadband remain second place with average download speeds dropping by 0.53Mb to 19.87Mb, though upload speeds increased by 0.29Mb to 5.97Mb. Plusnet hold third place, remaining stable at 15.74Mb for average download speeds with a 0.38Mb increase to 4.78Mb for average upload speeds. TalkTalk are also stable in fourth place, with download speeds at 13.22Mb and upload speeds at 1.75Mb. Finally, Sky are in fifth place with a strong 1.34Mb increase to download speeds, putting them at 13.37Mb, with upload speeds increased by 0.49Mb to 3.44Mb.

Read more Broadband Speed Test Results for February 2015

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently available to two-thirds of UK households, typically in cities and towns. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer one core standard broadband package that comes with several phone plan options:

  • Plusnet Unlimited - unlimited, allowing you to use the internet as much as you like without limits on how much you're allowed to download or upload

This package comes with up to 17Mb download speed, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Unlimited Fibre Broadband - up to 38Mb download speed, up to 2Mb upload speed, unlimited usage
  • Plusnet Unlimited Fibre Extra Broadband - up to 76Mb download speed, up to 19.5Mb upload speed, unlimited usage

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet Weekends, which offers free inclusive weekend calls to UK landlines, 0845 and 0870 numbers, and free inclusive anytime calls to Plusnet customers and Plusnet support. For an extra £5/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if you need the speed of fibre of if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds of up to 17Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited and Fibre Extra customers, available for an extra £2 per month for standard Fibre. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • Not truly unlimited - traffic management is used to prioritise real-time interactive traffic like VPNs, streaming, browsing, email and gaming over less time-critical traffic like downloads and file sharing, and to flex the network during abnormal load such as major news events or network outages. For the majority of users this will improve performance at peak times, but if you do a lot of downloading or uploading you may prefer to opt for a truly unlimited broadband service instead.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
Broadband.co.uk