3,585 Customer Reviews over 359 pages
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- Location
- Buckinghamshire
- Reviewing
- BT
- Date
- 2024-02-27
- Comments
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I would really very strongly recommend avoiding BT. Their customer service is non-existent. They massively overcharge - it is not only that the prices have become unbelievably high, they also sent erroneous bills, admitted they were erroneous, but then they would just not correct.... When the broadband stopped working properly, in all but one case it took a very long time and many hours over the phone to have it fixed. No possibility to escalate anything to managers, complaints process non-existent. Some of their agents are as rude as can get. Just spare yourselves the misery. I am so relived to have finally left.
- Location
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- Location
- Arnold
- Reviewing
- BT
- Date
- 2024-02-24
- Location
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- Location
- Manchester
- Reviewing
- BT
- Date
- 2024-02-10
- Comments
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is one of the worst internet service provider. Minimum speed agreed was 50 mbps but I was getting only 5-10 mbps, their engineer visited my place and agreed the issue of speed. After closing my account in Jan, Instead of giving me refund for the past one month they charge me for one more month (Feb) and forced me to pay exit fee as well. This is the worst customer service I’ve ever seen.
- Location
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- Location
- Weymouth
- Reviewing
- BT
- Date
- 2024-02-08
- Location
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- Location
- Scotland
- Reviewing
- BT
- Date
- 2024-02-07
- Comments
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Worst customer experience ever! Upgrading to 900Mb and taking out TV package, 3 days to process the order, then the order is so messed up that BT can't fix it and need help from EE. EE say best thing to do is cancel the order and start again and as once again BT cannot transfer a call to the EE person they promise to get the EE person to call be straight away. Obviously this does not happen, no call. Prior to this the people on social media also assured me when putting me through the next person would have all my details of what was wrong, once again they did not. The whole BT and EE coming together is a joke, people not trained, systems not working, websites saying different things, details on the BT app useless. I strongly advise against moving to BT or EE if you are a new customer, I would give it 6 to 12 months to sort this mess out. ANyone know the email address of BT and EE CEOs?
- Location
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- Location
- Olney
- Reviewing
- BT
- Date
- 2024-02-06
- Comments
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If they weren't this big they could easily be labelled as scammers. I've been with BT since they were under the EE name and when my contract ended, they didn't bother to tell me and put the prices up. I paid extra like an idiot for over a year because I don't check my contracts. Once I've renewed it it went down to a decent amount and now it's getting ridiculously pricey. I'm paying nearly another half bill compared to the initial cost and other suppliers aredoing cheaper deals for better speeds. Also, if you fail to pay on time, they will add extra yo the bill. Never encountered this before in a reputable business, just the odd loansharks. I do not recommend at all just for the scammer like behaviour of the company
- Location
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- Location
- England
- Reviewing
- BT
- Date
- 2024-01-30
- Location
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- Location
- Tiverton
- Reviewing
- BT
- Date
- 2024-01-29
- Comments
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Simply appalling. We were persuaded by a BT rep to leave our last provider and switch to a complete BT package of Broadband Halo and BT mobile.
The worst decision I have ever made.
Our Internet has been off for 3 weeks now with no indication as to when it will be repaired. There seems to be no communication between BT and Open Reach despite being part if the same company. Their complaints department NEVER returns your calls and the irony if it all is we are on their top package for customer service. Becausecwe are a Halo customer we have no landline as it is broadband based and BT mobile is very poor reception from the house. A nightmare from beginning to end and the moment we are reconnected we will leave BT and EE and never ever return.
- Location
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- Location
- SALISBURY
- Reviewing
- BT
- Date
- 2024-01-26
- Comments
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Been with BT longer than I care to remember. I rate servoce above pride everytime. My most recent experience is typical of their services. I received an email saying they had noticed a drop off in speed every now and again over the last 3 weeks and that they would look at it and I would be contacted over the next 5 days. Within 24 hours there was a knock at the door and an Openreach engineer came in checked the set up changed the connection box fully tested the system over the next 30 minutes. Worth the money
- Location
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- Location
- UK
- Reviewing
- BT
- Date
- 2024-01-25
- Comments
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No wifi all day and set for none tomorrow either, not ideal when you rely on it to work from home. This has happened on multiple occasions too.
- Location
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