NOW Broadband

TV packages and unlimited standard and superfast broadband without a contract

  • Fibre broadband services available, including up to 76Mb at checkout
  • Choose from Entertainment, Kids, Sky Cinema and Sky Sports TV passes
  • Range of call plans available
  • All offers available with no contract for just £22 extra one off cost

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NOW Broadband Brilliant Broadband with Calls
£18.00 for 12 months
£25.99 thereafter

£24.99 upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb download speed
  • Up to 1.3Mb upload speed
  • Only pay for the calls you use
  • 12 month contract

Buy now

NOW Broadband Fab Fibre with Calls
£25.00 for 12 months
£35.99 thereafter

£24.99 upfront cost

  • 12 months reduced price!
  • Up to 36Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • 12 month contract

Buy now

NOW Broadband Super Fibre with Calls
£35.00 for 12 months
£43.99 thereafter

£24.99 upfront cost

  • 12 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • 12 month contract

Buy now

Reasons to choose NOW Broadband

  • No contract - Standard and fibre broadband packages are all available without a contract. You'll need to pay a set up fee, but can cancel at any time. It's great for students or anyone with a short tenancy agreement.
  • Cheap TV bundles - NOW Broadband offers a range of TV packages including Sky Sports and Sky Cinema. You'll make a saving if you buy them in a bundle with NOW Broadband.
  • Fibre packages available - NOW Broadband has fibre packages at up to 38Mb and up to 76Mb speeds.
  • Truly unlimited broadband - All the broadband deals are unlimited, so you can download as much data per month as you like.
  • Free router and TV hub included - All customers get a free wireless router, and if you choose a TV pass you'll get a free TV Hub too.
  • Smartphone and tablet support - You can register up to four other devices to watch your new TV channels on.
  • Easy switching from other providers - If you're already with a non-cable provider, like BT or Plusnet, the NOW TV team will handle the entire switchover process for you.

Possible downsides

  • Online tech support - NOW Broadband is predominantly an online service, so your options for customer support are more limited than other providers.
  • Connection fees apply - A one-off set up fee applies to new customers, and is higher on the no-contract option.
  • There may be cheaper options available - While the flexibility of no contracts is a big deal, it does come at a price. Both broadband and TV services from NOW Broadband are a little more expensive than you might pay if you're willing to enter into a contract with another provider.
  • Line rental charges are high - You need to pay for line rental from NOW Broadband. It's one of the more expensive on the market.

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • No contract

  • Truly unlimited on all packages

  • £22 activation on a 12 month contract or £44 for 1 month rolling contracts

  • Online technical support between 7am and 11pm

  • Free Broadband Buddy internet protection with a site filter

  • Free N-rated NOW Broadband Hub will all deals

  • NOW TV Passes available with free Smart Box

  • Only pay for the calls you use, inclusive call packages available

2.7 stars
  satisfaction rating based on 235 customer ratings since 2017-02-26. See more NOW Broadband customer ratings and reviews.

Details last checked on 2018-02-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Customer Ratings Summary

  • Satisfaction
    2.7 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars
  • Customer Service
    2.9 stars

Based on 235 customer ratings since 2017-02-26

Show all time ratings

Add your own review of NOW Broadband

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Overall NOW TVs approach to customer service is we have your money now suffer.
I should have known better as years ago I had used SKY and after 3 years left them when they displayed the same attitude. NOW TV seemed good idea for our holiday home.. result piss poor after sales service. Once they have you all they want is your money and more money.
My best advice AVOID
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Bridgnorth NOW Broadband  
After being a Sky customer for 10 years I swapped to NowTV when I moved as they were unable to fit a Sky dish, it seemed sensible to switch BB at the same time... how wrong was I.

In 4 months I have made 10 calls to them all of which resulted in different responses and troubleshooting precedes (one involved me moving furniture and unscrewing sockets) I have had an engineer out twice and I STILL so not get sufficient speed to watch catch-up TV. They have admitted that there is an issue that they can't resolve but are refusing to allow me to terminate my contract early!

I will keep on trying but wouldn't want anyone to make the same mistake that I have!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Chelmsford NOW Broadband  
Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
Glasgow NOW Broadband  
If it was possible to leave 0 stars I would. I have been waiting since November 20th to have the broadband installed at my property. It is now January the 3rd.

I have had appointments booked and then pushed back 4 times

Now TV will say they will call you, but will NOT
Now TV will not compensate you for the negative experience
Now TV never go the extra mile for a customer
Now TV will provide a 3mbps service and charge you full price for it
Now TV will bill you incorrectly so you have to ring & adjust it every month

AVOID at all costs
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham NOW Broadband  
We recently switched to now tv and we was ment to be connected on the 12/12/17 and no one turned and the second time they turned up but yet still no phone or broadband and all I've had is endless excuses Avoid
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Raunds NOW Broadband  
Just switched to NOW TV and switch over day came and went, after speaking to customer service they told me the phone had moved across and they were still working on the fiber. phoned again today and they now say there is a problem that they are not sure what it is and it is OpenReach that are causing it, and they will get back to me in 72 hours to give me an update. This si astounding that it takes 72 hours to get an update, with working from home i need internet to do my job and so far NOW TV has let me down, if they get nothing back to me in 72 hours (22 Dec) i expect i will be without internet for christmas holidays, if this is the case i will be cancelling and moving to someone else.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Gosport NOW Broadband  
Had my broadband set up for a few days now and all seems brilliant. Plenty to watch with the extra passes (entertainment & sky cinema), easy to use interface on the tv box itself, and the fab fibre speed seems perfect for online gaming and general usage of phones/tablets etc. My only gripe in the process being that the engineer was due to come out between 1 & 6, come quarter to six there was still no sign of him, so i went on the live chat and their customer services department advised that an engineer wasn't needed as my phone line was still live and that i could set-up the router and tv box by myself, so i waited in all day quietly for nothing, a heads up via phone call/email would have been nice!! aside from that, i cant complain about the service so far!!
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
STOKE ON TRENT NOW Broadband  
I would not recommend to my worst enemy. I switched to NOW TV from Sky due to them offering rolling contract while allowing me to upgrade my speed to 38Mbts. Initial set-up was easy and worked fine but I only got my old 10Mb speed. When the faster speed was switched on it complete cease to work. After 12 days and several OpenReach engineer visits I gave up and cancelled and set up with Relish.
NOW TV was never able to tell what the problem was or provide me with a plan for getting it to work. The only thing they would offer was to send another OpenReach engineer which would then take 3-5 days. Speaking to the OpenReach engineers, I am pretty certain that it is not technically possible for me to get the 38 Mbts...
Only positive thing is that their customer service has very short waiting times...so at least you will not have to wait long to speak to someone who cannot help you
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Central London NOW Broadband  
The worst broadband I've ever known! Cuts out constantly, speed drops to almost nil and reaches a maximum of around 14mb when I'm paying for 38mb. WiFi is even worse. Can not stream a show on Netflix or catch-up without constant buffering, Now TV broadband is terrible! Fortunately I have been able to cancel after I complained numerous times. Wouldn't wish anyone to be stuck with this for a year contract.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Liverpool NOW Broadband  
I have never known anything as bad as NowTV fibre broadband. I have completed the troubleshooting with customer service and it didn't improve anything. The maximum speeds I am recieving are around 14mb but generally much much lower when I am paying for 38mb fibre and it seems to completely cut out constantly making streaming catch up TV or Netflix near impossible.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Liverpool NOW Broadband  

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Student Broadband Guide

Find the best student broadband deals for 2016

Posted on 2016-09-13 14:31 in Features Offers Origin BT Sky NOW Broadband Virgin Media

Good broadband is one of the essentials of student life. You need it for coursework and research; you need it for Game of Thrones and pulling an all-nighter on Call of Duty. But with so many broadband packages to choose from, how do you decide which to go with? What factors do you need to be aware of, and where can you find the best student broadband deals? Let's take a look.

When searching for broadband for your student accommodation you don't just need the best deal, you need the right deal. It's important to get the right length of contract - if you finish uni next June you don't want to still be paying for your broadband in August - and you also need to think about what speeds you need. A student house with two people will have vastly different internet requirements to a house with eight people.

Our newly updated Guide to Student Broadband can help you with this. It's got all the advice you need, and will also point you towards the best offers around.

Top student broadband offers 2016

Fortunately, many providers offer exclusive deals for students. They come with nine month contracts - to cover you during term time and no more - and include superfast fibre broadband options. Here's our pick of some of this year's best student offers.

  • Sky Broadband Unlimited for Students: a nine month contract with completely free standard broadband with free connection - you only pay line rental!
  • BT Unlimited Infinity for Students: nine month contracts on up to 52Mb and up to 76Mb fibre broadband, with free access to BT Sport and a £25 Costa gift card.
  • Virgin Media VIVD 200 for Students: for the largest or most demanding households you can get up to 200Mb fibre broadband (so long as you're in a coverage area). Cheaper 50 and 100Mb packages are also available.
  • Origin Broadband: Origin's basic broadband service isn't a student special, but it is one of the cheapest deals around. Get 12 months of internet access for free, paying only line rental.
  • NOW TV Fab Fibre with TV pass and Calls: NOW TV offers up to 38Mb fibre broadband with no contract - you can cancel at any time. You get a TV pass, too, with your choices being Entertainment, Sky Cinema or Sky Sports.

Check out our Guide to Student Broadband for the lowdown on all these deals and many more, plus answers to any other questions you might have. Keen video gamer? Want to watch Premier League football? Need mobile broadband on your laptop? That's all covered, too!

Comments

NOW Broadband Buyers Guide

Can I get NOW Broadband?

NOW Broadband runs on Sky's broadband network, which has widespread availability throughout the UK.

NOW Broadband says that their standard broadband service is available to 90% of households within the network area and their fibre broadband is available to 80% of households. You can use our coverage checker to discover whether you're in a NOW Broadband region. Even if you aren't you will still be able to sign up to one of the company's NOW TV passes.

What packages are available?

NOW Broadband is owned by Sky, and it offers a range of standard and fibre broadband packages that come with a selection of TV passes, giving you access to SKY Sports, Sky Cinema and other premium TV channels.

The packages include:

  • NOW TV Brilliant Broadband with TV Pass and Calls - unlimited "up to 17MB" standard broadband, with your choice of TV pass and optional call package, with no contract
  • NOW TV Fab Fibre with TV Pass and Calls - unlimited "up to 38Mb" fibre broadband, with your choice of TV pass and optional call package, with no contract

There's also the faster Super Fibre package with speeds up to 76Mb, which you can select at checkout if it's available in your area. All the options are available on a 12 month contract if you prefer. This comes with a lower connection fee.

All the packages are unlimited, so you can download as much as you like each month, and there are no restrictions on speed during peak hours (although, as always, speeds will vary due to other factors like how many other users are online at any given time).

All NOW Broadband packages are available without contract. You sign up on a one-month rolling deal and can cancel at any time. Just give notice before your next payment is due. If you choose the 12 month Saver Plan instead you'll need to stay for the year, or pay an early termination fee if you want to switch before your contract has ended.

Each package comes with a TV pass. This is optional, but gives you a saving if bought as a bundle (not included with the Kids Pass). There are four TV passes and you can add as many as you want. The options are:

  • Entertainment Pass - includes 11 channels not available on Freeview, such as Sky Atlantic and Fox, plus over 250 box sets on demand
  • Sky Cinema Pass - all the Sky Cinema channels, plus access to over 1000 movies on demand
  • Sky Sports Pass - all the Sky Sports channels, with Premier League, Formula 1 and Test cricket coverage
  • Kids Pass - 6 dedicated channels for children

NOW Broadband also gives you the option to add a calls service to any of these packages. Your choices are Evening & Weekend Calls or Anytime Calls. Even if you opt to not take one of these you will still need to pay line rental.

Which package should I choose?

With the similarities between all the packages, the main choice is what speed you need.

The Brilliant Broadband package is likely to be good enough for smaller households, or those with more modest requirements. It'll be fine for one user watching Netflix or making large downloads, but may be too slow for several users doing the same thing together.

For larger households, where someone is always streaming, downloading or gaming, the faster Fab Fibre or Super Fibre packages are better for making sure no-one experiences any slowdown.

The no-contract option makes NOW Broadband an ideal choice for students who might only need the service for nine or ten months in the year. If you do choose the 12 month contract instead it reduces the one-off set up fee significantly, but the monthly prices remain the same. In either case you can change or cancel your TV passes whenever you like.

Points to consider before you choose

  • How many people will be using your broadband for streaming, downloading and gaming?
  • Are you a student, or do you live in short lease accommodation?
  • Do you want premium TV channels without a long-term commitment?
  • Do you want to watch TV on your phone or tablet?
  • Do you make a lot of landline calls?
Compare all NOW Broadband packages

What do I get when I sign up?

It's good to know what else is included in the deal, so you can budget for any extras you might need.

  • NOW Broadband Hub - Every broadband package comes with a free N-rated wireless router.
  • NOW TV Smart Box - Choose a NOW TV pass and you'll also get a free Smart Box for streaming your new TV channels. It sits below your TV and comes with a remote control.
  • Broadband Buddy - This basic security package enables you to activate parental controls, and also helps protect against malware-infected sites (but is not a replacement for anti-virus software).
  • Customer support - NOW Broadband is an online-only service, so customer is available via the internet.
  • Mobile device access - You can register up to four other devices, including tablets and smartphones, for use with your NOW TV pass. You can watch on two devices at the same time.

What are the benefits of NOW Broadband?

What are the main reasons you should consider buying broadband from NOW Broadband?

  • No contract - The one-month rolling deals make NOW Broadband ideal for students or anyone who doesn't want to sign up to a 12 or 18 month contract.
  • Commitment-free TV - Want to watch Game of Thrones or live Premier League football? NOW TV lets you do that without a long term commitment.
  • Unlimited usage - There are no download or speed limits on any of the NOW Broadband packages.
  • Fast uploads - Upload speeds on the fastest Super Fibre deal are up to 19Mb, which is better than many rival providers.

What are the drawbacks to NOW Broadband?

What possible downsides should you be aware of before you sign up?

  • Set up fee - Signing up to a no-contract deal incurs a one-off set up fee.
  • TV can be more expensive - The biggest selling point of NOW TV is the lack of contracts. If you're happy to sign a contract you might find a Sky Broadband-with-TV bundle works out cheaper.
  • Online tech support - The tech customer service options for NOW Broadband are limited. You'll mostly be required to go online for support.
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