NOW Broadband Buyers Guide

TV packages and unlimited standard and superfast broadband without a contract

  • Fibre broadband services available, average speeds 36Mb and 63Mb
  • Choose from Entertainment, Kids, Sky Cinema and Sky Sports TV passes
  • Range of call plans available
  • All offers available with no contract for just £60 extra one off cost

Go to site

NOW Broadband Brilliant Broadband with Calls
£18.00 for 12 months
£25.99 thereafter

No upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

NOW Broadband Fab Fibre with Calls
£25.00 for 12 months
£35.99 thereafter

No upfront cost

  • 12 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

NOW Broadband Super Fibre with Calls
£30.00 for 12 months
£43.99 thereafter

No upfront cost

  • 12 months reduced price!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Reasons to choose NOW Broadband

  • No contract - Standard and fibre broadband packages are all available without a contract. You'll need to pay a set up fee, but can cancel at any time. It's great for students or anyone with a short tenancy agreement.
  • Cheap TV bundles - NOW Broadband offers a range of TV packages including Sky Sports and Sky Cinema. You'll make a saving if you buy them in a bundle with NOW Broadband.
  • Fibre packages available - NOW Broadband has fibre packages with average speeds of 36Mb and 63Mb.
  • Truly unlimited broadband - All the broadband deals are unlimited, so you can download as much data per month as you like.
  • Free NOW Broadband Hub Two - Fast wireless router included free for all users. Get a cheap Smart TV Stick as part of a TV bundle, too.
  • Smartphone and tablet support - You can add up to four phones or tablets for your TV plan, and watch on two simultaneously.
  • Easy switching from other providers - If you're currently with BT, Plusnet, EE or TalkTalk, the NOW team will handle the whole switchover process for you.

Possible downsides

  • Online tech support - NOW Broadband is predominantly an online service, so your options for customer support are more limited than other providers.
  • Connection fees apply - A one-off setup fee applies to new customers, and is higher on the no-contract option.
  • There may be cheaper options available - While the flexibility of no contracts is a big deal, it does come at a price. Both broadband and TV services from NOW Broadband are a little more expensive than you might pay if you're willing to enter into a contract with another provider.

Features at a glance

  • Average download speeds of 10Mb on standard broadband, 36Mb or 63Mb on fibre broadband

  • 12 month contract, 1 month contract available

  • Truly unlimited on all packages

  • £9.99 delivery fee for all deals, £15 activation on a 12 month contract or £60 for 1 month rolling contracts

  • Online technical support between 7am and 11pm

  • Free Broadband Buddy internet protection with a site filter

  • Free N-rated NOW Broadband Hub will all deals

  • NOW TV Passes available

  • Only pay for the calls you use, inclusive call packages available

3 stars
  satisfaction rating based on 516 customer ratings since 2018-07-23. See more NOW Broadband customer ratings and reviews.

Details last checked on 2019-07-12

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
NOW Broadband Brilliant Broadband with Calls More Info

Special offer: 12 months reduced price + no activation fee!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterLine Rental

averages
11Mb
truly
unlimited
12
months
£216 £18.00
£25.99 after 12 months
Prices may change during this period

Go to site
NOW Broadband Brilliant Broadband with Entertainment Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + 11 of the best pay TV entertainment channels on demand + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£294 £22.99
£25.99 after 6 months
£33.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Fab Fibre with Calls More Info

Special offer: 12 months reduced price + no activation fee!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterLine Rental

averages
36Mb
truly
unlimited
12
months
£300 £25.00
£35.99 after 12 months
Prices may change during this period

Go to site
NOW Broadband Brilliant Broadband with Sky Cinema Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + over 1000 movies on demand + a new premiere every day + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£330 £24.99
£29.99 after 6 months
£37.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Super Fibre with Calls More Info

Special offer: 12 months reduced price + no activation fee!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterLine Rental

averages
63Mb
truly
unlimited
12
months
£360 £30.00
£43.99 after 12 months
Prices may change during this period

Go to site
NOW Broadband Fab Fibre with Entertainment Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + 11 of the best pay TV entertainment channels on demand + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
12
months
£378 £29.99
£32.99 after 6 months
£43.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Fab Fibre with Sky Cinema Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + over 1000 movies on demand + a new premiere every day + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
12
months
£414 £31.99
£36.99 after 6 months
£47.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Super Fibre with Entertainment Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + 11 of the best pay TV entertainment channels on demand + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
12
months
£438 £34.99
£37.99 after 6 months
£51.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Super Fibre with Sky Cinema Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + over 1000 movies on demand + a new premiere every day + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
12
months
£474 £36.99
£41.99 after 6 months
£55.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Brilliant Broadband with Sky Sports Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + 10 Sky Sports Channels + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£522 £34.99
£51.99 after 6 months
£59.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Fab Fibre with Sports Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + 10 Sky Sports Channels + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
12
months
£606 £41.99
£58.99 after 6 months
£69.98 after 12 months
Prices may change during contract


Go to site
NOW Broadband Super Fibre with Sky Sports Pass and Anytime Calls More Info

Special offer: 6 months reduced price TV Pass, 12 months reduced price broadband + 10 Sky Sports Channels + free anytime calls + no activation fee

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
12
months
£666 £46.99
£63.99 after 6 months
£77.98 after 12 months
Prices may change during contract


Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-07-12

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    3.2 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 516 customer ratings since 2018-07-23

Show all time ratings

Add your own review of NOW Broadband

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Their broadband is the worst on the market. It is even worse than TalkTalk and that is really saying something. Even loading a webpage takes forever, and forget about streaming Netflix or Prime. It is pot luck as to whether you can even log into them. Never ever again will I use this company, so unbelievably disappointing. They do not have enough channels to run their broadband through so you sometimes get on sometimes not, and their routers are weak and wet, so the signal is ridiculous even in a small house its a weak signal.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    3 stars
  • Reliability
    1 star
Essex NOW Broadband  
Dire Dire speed. Went from EE to NowTV as thought Sky are renowned for being good! Unable to use PS4 as speed is sooo slow. Phoned customer service and told to buy a booster.......why should I if EE could provide perfectly the service? NowTV credited by account £20 to buy the booster but I am not happy and will be leaving after my 12 months and if more problems will just leave and take the hit!!
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    2 stars
leicester NOW Broadband  
I signed up for broadband and subsequently cancelled it three days later. They took a £60 activation fee. When I asked how long the refund would take, they said it would take 30 days. I asked them at that point why the are holding onto my monye for that length of time. Refunds via VISA typically take 5 days at most. They said thats how long it takes.

I waited the 30 days and received nothing. So i called them. They then told me that the refund had not been actioned. I asked them to refund this again. They told me at this point it would take 5 working days. Fast forward 10 days, nothing recieved. called again, same story. The refund hasnt been actioned.

At this point I have stopped contacting them and have contacted my bank to raise a dispute.

I am not an unreasonable person, unlike these guys who will ake your money, and keep it for no good reason.

DO NOT DEAL WITH THIS COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
Newcastle Upon Tyne NOW Broadband  
Please never go to now broadband,I started with them 24th june19 already decided to leave by 24th July 19.What speeds they promise you won't get but loads of excuses with no sense,telling you how to suck an egg.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wolverhampton NOW Broadband  
I paid for NowTV fibre on the 24th of June, had an engineer visit booked for the 8th of July. I still hadn't received the hub on the 4th of July, I had rang the help centre twice and both employees misinformed me and told me that my hub was on it's way, which it wasn't. I still hadn't received the hub by the 4th like I'd been told so I rang again and was told my order had been cancelled, given no explanation as to why or any help in resolving it. I asked if a hub could be sent via next day delivery so it would get to me in time for the engineer visit and was told that's not something they do, even though the issues were on NowTV's end. I was spoken to rudely by the employee down the phone, who had no real interest in helping me, which is confusing as his whole disappointing career is to help people over the phone, surely? Following from this ordeal I asked to be refunded the initial £24.99 set up fee , which the employee scoffed at and tried to make me feel bad for asking for it. From now I'll make sure to steer clear of all products and services by yourselves, and will encourage others to do the same.
Middlesborough NOW Broadband  
3.8mb down and 0.3 up.
so called brilliant broadband.
there speed checker says 13mb and 1.2mb.
total crap. ive used several independent speed checkers and not one tested over 3.8mb. wifi signal drops of approx 8ft away from router with no walls or doors in way. customer services say . you bought cheap slow broadband so thats what you got, AVOID
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
ka3 NOW Broadband  
Worst customer service ever sold me anytime calls for18pd. then charged for daytime calls
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Eastbourne NOW Broadband  
In May I decided to go to NOW TV from Virgin Media. I made arrangements and was due to be transferred over on 28 May. I was later informed that there was a problem and that there would be a delay (they blamed BT Open Reach!). That was a month ago. 4 further delays later, the changeover still hasn't happened. Virgin Media terminated my service and I've been left without any broadband service. I've spent hours on the phone trying to contact NOWTV. One day last week I phoned them at three o'clock and was told I was in a queue. 35 minutes later the message changed and I was told that the office was now closed and that their opening hours were 9-5 - so why cut me off at 3.40? They sent me an email telling me of yet another delay and said that if I had any questions, to reply to the email. I did this and immediately got a 'failed to deliver'message back. I subsequently tried again on two other computers with the same result. They are impossible to contact. I have asked Virgin media to take me back which they did for a £25 charge. Having spoken to trading standards, I have sent NOW TV a letter withdrawing from the contract and asking for compensation. They are awful - be advised don't use them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Eldon NOW Broadband  
Always drops out. Reported faults, they admitted the problem was at their end and told me it would be fixed within 72 hours. A week later no broadband at all. If you ring customer service at any time of day or night there is always at least 20mins delay to be answered. Usually more like 40 mins. Decided to change provider as Now TV is RUBBISH.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Rugby NOW Broadband  
I had Now fibre broadband installed around 4 weeks ago and have been entirely happy with the service. After initially signing up I received regular email updates, my modem arrived as stated. I was also eligible for a free 6 month Now TV entertainment pass. As I had no existing phone line, a BT Outreach engineer was required to call to install a complete new one, and to set up my modem. This service was provided completely FREE of charge. Other companies charge around £70. I was able to select my own appointment date and all went smoothly. Speeds are great (around 37 Mbps) and so far, connection hasn’t dropped at all. The cost is £25 a month. Would recommend.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Manchester NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

NOW Broadband Buyers Guide - Is NOW Broadband right for you?

Can I get NOW Broadband?

NOW Broadband runs on Sky's own broadband network, which has very wide availability across the UK.

Sky's network region covers major cities, towns, and rural areas, and it's mostly only remote regions that aren't supported. In all, standard broadband is available to more than 90% of UK homes, and fibre to approaching 95%. You can use our postcode checker to find out if NOW Broadband is available where you are.

Even if you aren't within the network area you can still get NOW TV. You only need a fast broadband connection (from any provider) to use one of the NOW TV Passes.

What packages are available?

NOW Broadband is owned by Sky, and offers a similar range of standard and fibre broadband packages. You can also add calls and TV services to your deal.

The three main packages are:

  • Brilliant Broadband - a standard broadband service with average speeds of 11Mb
  • Fab Fibre - the entry-level fibre offering, with average speeds of 36Mb
  • Super Fibre - the fastest fibre package, delivering average speeds of 63Mb

The standout feature of all these deals is that you can get them on either a 12-month contract, or on a 30-day rolling deal with no long-term obligations. The monthly price is the same whichever length you choose, although you do have to pay a connection fee of £60 if you go for the shorter option.

If you choose the 30-day deal you're free to cancel at any time. Just give notice before your next payment is due. If you choose the 12-month deal - known as the Saver Plan - you will be committed to remaining on your plan for the full year (or pay a termination fee should you want to leave early).

The packages are all unlimited, meaning you can download as much as you like each month without any restrictions. Line rental is included, and there's no option to buy without a phone line. 

You can add a range of call packages, including deals that give you weekend or Anytime calls. There's also options to take broadband and TV as part of a bundle, or you can sign up for your optional TV services separately.

What TV deals are available through NOW TV?

Now TV is a streaming service that offers a near complete Sky TV package without contract or satellite dish.

As a full streaming service you need fast broadband to get the most out of Now TV. You can get this as part of a NOW Broadband bundle, add it separately after you've signed up to NOW Broadband, or just sign up for it even if you use another provider.

To watch it you get a NOW TV stick or box to plug into your television, which you might get for free as part of a broadband bundle. They let you pause and rewind live TV shows, but not record them. The devices do support apps, which you can use for on demand viewing including on Netflix. You need to use your normal TV tuner to watch the Freeview channels.

Most importantly, NOW TV does not come with a contract. You pay for one month at a time, and can cancel whenever you want. It also offers a free 14 day trial.

There are five TV passes for Now TV, each offering a different set of channels:

  • Entertainment: 11 premium entertainment channels including Sky One and Fox. It's also the only way to get Sky Atlantic without a dish.
  • Sky Cinema: the full set of Sky Cinema channels along with 1000 movies on demand.
  • Kids: six extra channels and thousands of episodes of TV on demand.
  • Sky Sports: all the Sky Sports channels. You can sign up for day, week, month or mobile-only passes. This is ideal if only want to watch specific events.
  • Hayu: a channel dedicated to US reality TV shows.

NOW TV is the best way to get the full set of Sky channels without a contract. It is more expensive than going with Sky, but you only pay for what you want when you want it. In particular, this means you can get the Sky Sports channels without signing up to an additional Entertainment bundle, which you have to do if you go with Sky. It also means you can cancel to save money when the football season ends, or when your favourite TV series finishes.

Which package should I choose?

With the similarities between all the packages, the main choice is what speed you need.

The Brilliant Broadband package is likely to be good enough for smaller households, or those with more modest requirements. It'll be fine for one user watching Netflix or making large downloads, but may be too slow for several users doing the same thing together.

For larger households, where someone is always streaming, downloading or gaming, the faster Fab Fibre or Super Fibre packages are better for making sure no-one experiences any slowdown.

The no-contract option makes NOW Broadband an ideal choice for students who might only need the service for nine or ten months in the year. If you do choose the 12 month contract instead it reduces the one-off set up fee significantly, but the monthly prices remain the same. In either case you can change or cancel your TV passes whenever you like.

Points to consider before you choose

  • How many people will be using your broadband for streaming, downloading and gaming?
  • Are you a student, or do you live in short lease accommodation?
  • Do you want premium TV channels without a long-term commitment?
  • Do you want to watch TV on your phone or tablet?
  • Do you make a lot of landline calls?
Compare all NOW Broadband packages

What do I get when I sign up?

It's good to know what else is included in the deal, so you can budget for any extras you might need.

  • NOW Broadband Hub Two - Every broadband package comes with a free AC-rated wireless router.
  • NOW TV Smart Box - Choose a NOW TV pass and you'll also get a free or cheap Smart Box for streaming your new TV channels. It sits below your TV and comes with a remote control.
  • Broadband Buddy - This basic security package enables you to activate parental controls, and also helps protect against malware-infected sites (but is not a replacement for anti-virus software).
  • Customer support - NOW Broadband is an online-only service, so customer is available via the internet through live chat.
  • Mobile device access - You can register up to four other devices, including tablets and smartphones, for use with your NOW TV pass. You can watch on two devices at the same time.

What are the benefits of NOW Broadband?

What are the main reasons you should consider buying broadband from NOW Broadband?

  • No contract - The one-month rolling deals make NOW Broadband ideal for students or anyone else who is either unwililng or unable to sign up to a long-term commitment with their broadband supplier.
  • Commitment-free TV - Want to watch Game of Thrones or live Premier League football? NOW TV lets you do that without being tied in for a year or more. NOW TV is also the only way to watch Sky Atlantic without a full Sky package (it isn't available through Virgin Media).
  • Unlimited usage - There are no download or speed limits on any of the NOW Broadband packages.
  • Fast uploads - Upload speeds on the fastest Super Fibre deal are 18Mb average speed, which is better than many rival providers.

What are the drawbacks to NOW Broadband?

What possible downsides should you be aware of before you sign up?

  • Set up fee - While it's great to be able to sign up to a no-contract deal, this does come with an activation fee of around £60. Make note of this, as it adds to your upfront cost.
  • TV can be more expensive - The biggest selling point of NOW TV is the lack of contracts. If you're happy to sign a contract you might find a Sky Broadband-with-TV bundle works out cheaper. There are also other ways to save money on pay TV.
  • Online tech support - The tech customer service options for NOW Broadband are limited. You'll mostly be required to go online for support.
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