NOW Broadband

TV packages and unlimited standard and superfast broadband without a contract

  • Fibre broadband services available, average speeds 36Mb and 63Mb
  • Choose from Entertainment, Kids, Sky Cinema and Sky Sports TV passes
  • Range of call plans available
  • All offers available with no contract for just £22 extra one off cost

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NOW Broadband Brilliant Broadband with Calls
£18.00 for 12 months
£25.99 thereafter

£24.99 upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Only pay for the calls you use
  • 12 month contract

Buy now

NOW Broadband Fab Fibre with Calls
£25.00 for 12 months
£35.99 thereafter

£24.99 upfront cost

  • 12 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • 12 month contract

Buy now

NOW Broadband Super Fibre with Calls
£35.00 for 12 months
£43.99 thereafter

£24.99 upfront cost

  • 12 months reduced price!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • 12 month contract

Buy now

Reasons to choose NOW Broadband

  • No contract - Standard and fibre broadband packages are all available without a contract. You'll need to pay a set up fee, but can cancel at any time. It's great for students or anyone with a short tenancy agreement.
  • Cheap TV bundles - NOW Broadband offers a range of TV packages including Sky Sports and Sky Cinema. You'll make a saving if you buy them in a bundle with NOW Broadband.
  • Fibre packages available - NOW Broadband has fibre packages with average speeds of 36Mb and 63Mb.
  • Truly unlimited broadband - All the broadband deals are unlimited, so you can download as much data per month as you like.
  • Free router and TV hub included - All customers get a free wireless router, and if you choose a TV pass you'll get a free TV Hub too.
  • Smartphone and tablet support - You can register up to four other devices to watch your new TV channels on.
  • Easy switching from other providers - If you're already with a non-cable provider, like BT or Plusnet, the NOW TV team will handle the entire switchover process for you.

Possible downsides

  • Online tech support - NOW Broadband is predominantly an online service, so your options for customer support are more limited than other providers.
  • Connection fees apply - A one-off set up fee applies to new customers, and is higher on the no-contract option.
  • There may be cheaper options available - While the flexibility of no contracts is a big deal, it does come at a price. Both broadband and TV services from NOW Broadband are a little more expensive than you might pay if you're willing to enter into a contract with another provider.
  • Line rental charges are high - You need to pay for line rental from NOW Broadband. It's one of the more expensive on the market.

Features at a glance

  • Average download speeds of 10Mb on standard broadband, 36Mb or 63Mb on fibre broadband

  • No contract

  • Truly unlimited on all packages

  • £22 activation on a 12 month contract or £44 for 1 month rolling contracts

  • Online technical support between 7am and 11pm

  • Free Broadband Buddy internet protection with a site filter

  • Free N-rated NOW Broadband Hub will all deals

  • NOW TV Passes available with free Smart Box

  • Only pay for the calls you use, inclusive call packages available

2.8 stars
  satisfaction rating based on 329 customer ratings since 2017-09-23. See more NOW Broadband customer ratings and reviews.

Details last checked on 2018-09-20

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Customer Service
    2.9 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars

Based on 329 customer ratings since 2017-09-23

Show all time ratings

Add your own review of NOW Broadband

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Really bad customer service. Took almost two months to get me connected. They don't have a tech support line so getting issues resolved is a nightmare. Also, they will scam you out of any cashback from Quidco etc.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol NOW Broadband  
Very very poor. 3 days after switchover day and still no landline or broadband. Poor customer service - pleasant staff but long delays getting through and staff unable to do anything (presume business modelled in this way - staff just there as a pretence). Reading reviews not optimistic about getting phone or BB service any way soon. My advice is go somewhere else - do not use Now.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Newtownabbey NOW Broadband  
This company is THE DEVIL. I cannot believe how a company like can be in business. I've moved into my new house and the internet connection has been a NIGHTMARE. I've got a fever from how stressful I was, I'm not joking. Impossible to get in touch with them, left with no internet for 5 days, no clue what was going on, they got my address wrong, now they've sent me an email saying someone else is moving into my flat and they had to cancel my contract.. like.. what the hell?? Not to talk about the internet speed, trash. Cannot believe they provide a connection this slow in 2018. EMBARASSING. I can say with confidence that NowTv is the WORST company I've come across in my whole life. What a joke.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds NOW Broadband  
To all Now TV customers please note Now TV is owned by SKY TV!.
Leeds NOW Broadband  
Just ordered now broadband and arranged a date for installation. They have now sent a reply changing the date to a day that suits them but not me. I called the number only to be told by automated service the waiting time is at least 20mins. I have since read reviews others have made and it appears this company should be avoided.
Just a tip for those who have difficulty getting the contract stopped and a refund. Provided you have paid by card a sum of at least £100 you can use section 75 of the consumer act to make the card company equally liable for breach of contract.
75. — (1) If the debtor under a debtor-creditor-supplier agreement falling within section 12(b) or (c) has, in relation to a transaction financed by the agreement, any claim against the supplier in respect of a misrepresentation or breach of contract, he shall have a like claim against the creditor, who, with the supplier, shall accordingly be jointly and severally liable to the debtor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
N.ireland NOW Broadband  
signed up on 15th September.Took a stressful 48 hours to get through to cancellation dept. No email to say it had been cancelled. My email isn't recognised. Have hung on for 30 mins no one answers. Chat line has no send button. Who the hell do you complain to about this god damn awful company.Have taken money out of my account on the 17th. I am spitting feathers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
durham NOW Broadband  
AVOID, AVOID, AVOID, AVOID, AVOID
This really is a truly awful Internet service provider. When I contacted Customer Services I was put to 3 different advisers and had to explain 3 different times the same issue. They deny all responsibility and do everything they can to avoid a resolve. I have never ever came across such poor customer services, they try and pass the burden of blame elsewhere. One of the best excuses I had when trying to resolve the issue was that I am using the wrong web browser (even though I had tried Microsoft edge, Google Chrome, Internet Explorer & Safari) so I was told to download Firefox and this what definitely, without a shadow of a doubt resolve the problem. Guess what, even after following their advice to the letter it still did not resolve the issue.
I cancelled account and am now out of pocket.
This really is the worst provider I have unluckily had the misfortune to subscribe too. Do not be drawn if by any special offers you see on any comparison website, spend a fraction more on another provider if you have to as it will be worth it and you will save money in long run. If I could've gave it negative stars I would've.
AVOID, AVOID, AVOID, AVOID, AVOID,AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID
Aberdeenshire NOW Broadband  
Signed up on line. The only confirmation was for me to claim for a voucher for now tv.I read the reviews then decided to cancel via chat. The page wouldn't go so far as to be able to send the message.My account details weren't recognised so couldn't log on. Couldn't find an email address finally read the conditions and found the number 03303323050.Cancelled I hope.What a fraught time finding out who to contact why make it so difficult.
  • Satisfaction
    1 star
durham NOW Broadband  
Failed to supply purchased router. Switch went ahead away so no access to broadband until replacement sent.irish call centre less than helpful verging on contemptuous. Refuse to supply details so that I can use my own router in the short term and we don't even switch until tomorrow. Terrible start, terrible customer service, terrible mistake. Once up and running again first Google search will be for another more professional provider than these bunch whom I suspect are operating out of a caravan!
  • Satisfaction
    1 star
  • Customer Service
    1 star
Scotland NOW Broadband  
Absolutely diabolical. Terrible service, no communication. The left hand doesn't know the right exists.
Seriously don't change to this provider. I feel like I am going to implode and they haven't even set my broadband up yet. I can't begin to explain the problems I've had and we are not even switched yet. I am trying desperately to make sure we don't get switched. Please don't make the same mistake we have. Steer well clear.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Romsey NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

NOW Broadband Buyers Guide

Can I get NOW Broadband?

NOW Broadband runs on Sky's broadband network, which has widespread availability throughout the UK.

NOW Broadband says that their standard broadband service is available to 90% of households within the network area and their fibre broadband is available to 80% of households. You can use our coverage checker to discover whether you're in a NOW Broadband region. Even if you aren't you will still be able to sign up to one of the company's NOW TV passes.

What packages are available?

NOW Broadband is owned by Sky, and it offers a range of standard and fibre broadband packages with an optional selection of TV passes you can add to your package, giving you access to SKY Sports, Sky Cinema and other premium TV channels.

The packages include:

  • Brilliant Broadband with Calls - unlimited with average download speeds of 10Mb
  • Fab Fibre with Calls - unlimited with average download speeds of 36Mb
  • Super Fibre with Calls - unlimited with average download speeds of 63Mb

All the options are available on a 12 month contract if or a 1 month contract if you prefer. This comes with a higher connection fee.

All the packages are unlimited, so you can download as much as you like each month, and there are no restrictions on speed during peak hours (although, as always, speeds will vary due to other factors like how many other users are online at any given time).

All NOW Broadband packages are available without contract. If you sign up on a one-month rolling deal and can cancel at any time. Just give notice before your next payment is due. If you choose the 12 month Saver Plan instead you'll need to stay for the year, or pay an early termination fee if you want to switch before your contract has ended.

There are four optional TV passes and you can add as many as you want. The options are:

  • Entertainment Pass - includes 11 channels not available on Freeview, such as Sky Atlantic and Fox, plus over 250 box sets on demand
  • Sky Cinema Pass - all the Sky Cinema channels, plus access to over 1000 movies on demand
  • Sky Sports Pass - all the Sky Sports channels, with Premier League, Formula 1 and Test cricket coverage
  • Kids Pass - 6 dedicated channels for children

NOW Broadband also gives you the option to add a calls service to any of these packages. Your choices are Evening & Weekend Calls or Anytime Calls. Even if you opt to not take one of these you will still need to pay line rental.

Which package should I choose?

With the similarities between all the packages, the main choice is what speed you need.

The Brilliant Broadband package is likely to be good enough for smaller households, or those with more modest requirements. It'll be fine for one user watching Netflix or making large downloads, but may be too slow for several users doing the same thing together.

For larger households, where someone is always streaming, downloading or gaming, the faster Fab Fibre or Super Fibre packages are better for making sure no-one experiences any slowdown.

The no-contract option makes NOW Broadband an ideal choice for students who might only need the service for nine or ten months in the year. If you do choose the 12 month contract instead it reduces the one-off set up fee significantly, but the monthly prices remain the same. In either case you can change or cancel your TV passes whenever you like.

Points to consider before you choose

  • How many people will be using your broadband for streaming, downloading and gaming?
  • Are you a student, or do you live in short lease accommodation?
  • Do you want premium TV channels without a long-term commitment?
  • Do you want to watch TV on your phone or tablet?
  • Do you make a lot of landline calls?
Compare all NOW Broadband packages

What do I get when I sign up?

It's good to know what else is included in the deal, so you can budget for any extras you might need.

  • NOW Broadband Hub - Every broadband package comes with a free N-rated wireless router.
  • NOW TV Smart Box - Choose a NOW TV pass and you'll also get a free Smart Box for streaming your new TV channels. It sits below your TV and comes with a remote control.
  • Broadband Buddy - This basic security package enables you to activate parental controls, and also helps protect against malware-infected sites (but is not a replacement for anti-virus software).
  • Customer support - NOW Broadband is an online-only service, so customer is available via the internet.
  • Mobile device access - You can register up to four other devices, including tablets and smartphones, for use with your NOW TV pass. You can watch on two devices at the same time.

What are the benefits of NOW Broadband?

What are the main reasons you should consider buying broadband from NOW Broadband?

  • No contract - The one-month rolling deals make NOW Broadband ideal for students or anyone who doesn't want to sign up to a 12 or 18 month contract.
  • Commitment-free TV - Want to watch Game of Thrones or live Premier League football? NOW TV lets you do that without a long term commitment.
  • Unlimited usage - There are no download or speed limits on any of the NOW Broadband packages.
  • Fast uploads - Upload speeds on the fastest Super Fibre deal are 18Mb average speed, which is better than many rival providers.

What are the drawbacks to NOW Broadband?

What possible downsides should you be aware of before you sign up?

  • Set up fee - Signing up to a no-contract deal incurs a one-off set up fee.
  • TV can be more expensive - The biggest selling point of NOW TV is the lack of contracts. If you're happy to sign a contract you might find a Sky Broadband-with-TV bundle works out cheaper.
  • Online tech support - The tech customer service options for NOW Broadband are limited. You'll mostly be required to go online for support.
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