NOW Broadband

TV packages and unlimited standard and superfast broadband without a contract

  • Fibre broadband services available, average speeds 36Mb and 63Mb
  • Choose from Entertainment, Kids, Sky Cinema and Sky Sports TV passes
  • Range of call plans available
  • All offers available with no contract for just £50 extra one off cost

Go to site

NOW Broadband Brilliant Broadband with Anytime Calls
£18.00 for 12 months
£25.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Anytime UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

NOW Broadband Fab Fibre with Anytime Calls
£25.00 for 12 months
£35.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Anytime UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

NOW Broadband Super Fibre with Anytime Calls
£35.00 for 12 months
£43.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Anytime UK landline calls
  • No activation fee online
  • 12 month contract

Buy now

Reasons to choose NOW Broadband

  • No contract - Standard and fibre broadband packages are all available without a contract. You'll need to pay a set up fee, but can cancel at any time. It's great for students or anyone with a short tenancy agreement.
  • Cheap TV bundles - NOW Broadband offers a range of TV packages including Sky Sports and Sky Cinema. You'll make a saving if you buy them in a bundle with NOW Broadband.
  • Fibre packages available - NOW Broadband has fibre packages with average speeds of 36Mb and 63Mb.
  • Truly unlimited broadband - All the broadband deals are unlimited, so you can download as much data per month as you like.
  • Free router and TV hub included - All customers get a free wireless router, and if you choose a TV pass you'll get a free TV Hub too.
  • Smartphone and tablet support - You can register up to four other devices to watch your new TV channels on.
  • Easy switching from other providers - If you're already with a non-cable provider, like BT or Plusnet, the NOW TV team will handle the entire switchover process for you.

Possible downsides

  • Online tech support - NOW Broadband is predominantly an online service, so your options for customer support are more limited than other providers.
  • Connection fees apply - A one-off set up fee applies to new customers, and is higher on the no-contract option.
  • There may be cheaper options available - While the flexibility of no contracts is a big deal, it does come at a price. Both broadband and TV services from NOW Broadband are a little more expensive than you might pay if you're willing to enter into a contract with another provider.
  • Line rental charges are high - You need to pay for line rental from NOW Broadband. It's one of the more expensive on the market.

Features at a glance

  • Average download speeds of 10Mb on standard broadband, 36Mb or 63Mb on fibre broadband

  • No contract

  • Truly unlimited on all packages

  • £9.99 delivery fee for all deals, free activation on a 12 month contract or £50 for 1 month rolling contracts

  • Online technical support between 7am and 11pm

  • Free Broadband Buddy internet protection with a site filter

  • Free N-rated NOW Broadband Hub will all deals

  • NOW TV Passes available with free Smart Box

  • Only pay for the calls you use, inclusive call packages available

3 stars
  satisfaction rating based on 322 customer ratings since 2017-11-16. See more NOW Broadband customer ratings and reviews.

Details last checked on 2018-11-15

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
NOW Broadband Brilliant Broadband with Anytime Calls More Info

Special offer: 12 months reduced price + free anytime calls + no activation fee online!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£226 £18.00
£25.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Brilliant Broadband with Entertainment Pass and Anytime Calls More Info

Special offer: 12 months reduced price + free anytime calls + 11 of the best pay TV entertainment channels on demand + no activation fee online!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£286 £22.99
£33.98 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Fab Fibre with Anytime Calls More Info

Special offer: 12 months reduced price + free anytime calls + no activation fee online!

802.11n Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
12
months
£310 £25.00
£35.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Fab Fibre with Entertainment Pass and Anytime Calls More Info

Special offer: 12 months reduced price + free anytime calls + 11 of the best pay TV entertainment channels on demand + no activation fee online!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
12
months
£370 £29.99
£43.98 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Super Fibre with Anytime Calls More Info

Special offer: 12 months reduced price + free anytime calls + no activation fee online!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
12
months
£430 £35.00
£43.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Super Fibre with Entertainment Pass and Anytime Calls More Info

Special offer: 12 months reduced price + free anytime calls + 11 of the best pay TV entertainment channels on demand + no activation fee online!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
12
months
£490 £39.99
£51.98 after 12 months

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-11-15

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    3.1 stars
  • Speed
    2.7 stars
  • Reliability
    2.9 stars

Based on 322 customer ratings since 2017-11-16

Show all time ratings

Add your own review of NOW Broadband

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
MOST People only write bad reviews if they are unhappy ... i am not Got rid of Virgin and quite happy with the service i am getting ... funny enough better wifi coverage in my house than Virgin ... just my pennys worth
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
MANCHESTER NOW Broadband  
Rubbish service intermittent internet wi fi crap poor poor service customers service a nightmare 100%crap overall
Tadworth surrey NOW Broadband  
We signed up to NOW TV broadband, the box was installed and everything ran fine for 2 weeks, it was then promptly cut off by NOW TV with no reasoning given whatsoever, upon contacting NOW TV I was told that I would be contacted within 14 days regarding my problem???? 14 days! So I called the customer services helpline who rudely hung up on me before saying that the problem would be resolved by the following week, flash forward a week, problem still not solved and we receive an email saying something's gone wrong and we will be contacted in the next 2 days, 2 days later the exact same email. Upon contacting customer services a further time I am told to wait another 72 hours for someone else to be "in touch with more information", still waiting, still no wifi and absolutely useless customer service. Avoid, avoid, avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    2 stars
Newcastle NOW Broadband  
Well my activation day was yesterday 26/10/18 and I have no internet connection.
It’s not good start nowbroadband.
Also it’s half term and I’m stuck with 2 kids that are so frustrated that they cannot play there favourite online game fortnite.
Reading other forums I’ve come to realise that I’m not the only new customer to nowbroadband that has no internet on activation day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Greater manchester NOW Broadband  
No problem with the service for a Fibre Broadband you wont beat this on price. BTW the router for Fibre (Hub 2)is a re-badged sky router and generally acknowledged to be best in the market; oh and if you want to contact them just click on link at bottom of there web page. Like someone said any speed out dropout issues whoever the provider will be down to BT who maintain the line network
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Poulton-le-Fylde NOW Broadband  
Two weeks after signing up with now broadband and 1 day before my connection was due to go live I called them to check everything was still going ahead. I was told the service wasn't available at my address despite being told that it was after entering my post code at the sign up stage. No attempt was made to contact me to tell me this and if I hadn't called them, i would have waited in for an engineer who was never going to arrive. I have still yet to hear from now broadband, i have not received an apology or an explanation. Certainly avoid as they obviously care very little for their customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Colyton NOW Broadband  
Now TV Broadband Review
Now TV Broadband Review. ADVOID unless you want added stress every single month just to simply pay your bill. Their website is diabolical to the point it takes a few hours study just to get a simple answer (mainly to get there CS Number which is hidden away). Their customer service is mediocre with each staff member seemingly giving different answers and different solutions. I've been in hospital recently and all I wanted to do was pay my bill, which for some reason there site didn't allow.
I called them to which I was put through to someone lacking in any training as well as customer service skills. finally had the strength to try again this morning called them and they said "oh it did go through yesterday let me turn your services back on" this clearly shows lacking not only in your system but your payment system as well. All I can say is I've had enough and will leaving you guys by the end of the month. after this ordeal whether I'm still under contact or not I have no trust in your company anymore and I need a reliable service for work reasons.

I guess cheap comes with stress, but no more we've had enough and can't wait to see the back of you guys to be honest.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Manchester GB NOW Broadband  
Absolutely the worst fibre Broadband I’ve ever had, in the time I’ve been with them I’ve had 2 new rooters and 3 now tv boxes due to failures! With the broadband the only thing they love to repeat is “ we can’t control hiw reliable your network is when your wireless” then why have I never had this problem with any other services before then??? They then go on to say well how many devices are connected at once at Max only ever 3 mobiles and still it cuts out! I’ve even put in a WiFi repeater and even with that it looses the now broadband! Honestly please listen to this warning ⚠️ Do not go with NoW tv broadband!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Peterborough NOW Broadband  
Just the most terrible experience ever . I swapped from sky thinking that they are the same company what could possibly go wrong ? .. believe me I urge anybody to stay well clear . You cannot speak to anybody ... if by some miracle you do get through after hours and hours of being put on hold you speak to a northern Irish call centre who could not give two hoots if you have no phone or internet or both in my case . I cancelled . They still continued to debit my account . Believe me don’t sign up . You will regret it. Like I do ... big time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Dorset NOW Broadband  
Takes most of day to get through to customer service and just found out that caller withhold and call baring is extra , looks cheap on face of things but bits like this add's to the price. Broadband not the fastest either. Can't wait for contact to end and I'm gone.
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Gwent NOW Broadband  

Loading...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

NOW Broadband Buyers Guide

Can I get NOW Broadband?

NOW Broadband runs on Sky's broadband network, which has widespread availability throughout the UK.

NOW Broadband says that their standard broadband service is available to 90% of households within the network area and their fibre broadband is available to 80% of households. You can use our coverage checker to discover whether you're in a NOW Broadband region. Even if you aren't you will still be able to sign up to one of the company's NOW TV passes.

What packages are available?

NOW Broadband is owned by Sky, and it offers a range of standard and fibre broadband packages with an optional selection of TV passes you can add to your package, giving you access to SKY Sports, Sky Cinema and other premium TV channels.

The packages include:

  • Brilliant Broadband with Calls - unlimited with average download speeds of 10Mb
  • Fab Fibre with Calls - unlimited with average download speeds of 36Mb
  • Super Fibre with Calls - unlimited with average download speeds of 63Mb

All the options are available on a 12 month contract if or a 1 month contract if you prefer. This comes with a higher connection fee.

All the packages are unlimited, so you can download as much as you like each month, and there are no restrictions on speed during peak hours (although, as always, speeds will vary due to other factors like how many other users are online at any given time).

All NOW Broadband packages are available without contract. If you sign up on a one-month rolling deal and can cancel at any time. Just give notice before your next payment is due. If you choose the 12 month Saver Plan instead you'll need to stay for the year, or pay an early termination fee if you want to switch before your contract has ended.

There are four optional TV passes and you can add as many as you want. The options are:

  • Entertainment Pass - includes 11 channels not available on Freeview, such as Sky Atlantic and Fox, plus over 250 box sets on demand
  • Sky Cinema Pass - all the Sky Cinema channels, plus access to over 1000 movies on demand
  • Sky Sports Pass - all the Sky Sports channels, with Premier League, Formula 1 and Test cricket coverage
  • Kids Pass - 6 dedicated channels for children

NOW Broadband also gives you the option to add a calls service to any of these packages. Your choices are Evening & Weekend Calls or Anytime Calls. Even if you opt to not take one of these you will still need to pay line rental.

Which package should I choose?

With the similarities between all the packages, the main choice is what speed you need.

The Brilliant Broadband package is likely to be good enough for smaller households, or those with more modest requirements. It'll be fine for one user watching Netflix or making large downloads, but may be too slow for several users doing the same thing together.

For larger households, where someone is always streaming, downloading or gaming, the faster Fab Fibre or Super Fibre packages are better for making sure no-one experiences any slowdown.

The no-contract option makes NOW Broadband an ideal choice for students who might only need the service for nine or ten months in the year. If you do choose the 12 month contract instead it reduces the one-off set up fee significantly, but the monthly prices remain the same. In either case you can change or cancel your TV passes whenever you like.

Points to consider before you choose

  • How many people will be using your broadband for streaming, downloading and gaming?
  • Are you a student, or do you live in short lease accommodation?
  • Do you want premium TV channels without a long-term commitment?
  • Do you want to watch TV on your phone or tablet?
  • Do you make a lot of landline calls?
Compare all NOW Broadband packages

What do I get when I sign up?

It's good to know what else is included in the deal, so you can budget for any extras you might need.

  • NOW Broadband Hub - Every broadband package comes with a free N-rated wireless router.
  • NOW TV Smart Box - Choose a NOW TV pass and you'll also get a free Smart Box for streaming your new TV channels. It sits below your TV and comes with a remote control.
  • Broadband Buddy - This basic security package enables you to activate parental controls, and also helps protect against malware-infected sites (but is not a replacement for anti-virus software).
  • Customer support - NOW Broadband is an online-only service, so customer is available via the internet.
  • Mobile device access - You can register up to four other devices, including tablets and smartphones, for use with your NOW TV pass. You can watch on two devices at the same time.

What are the benefits of NOW Broadband?

What are the main reasons you should consider buying broadband from NOW Broadband?

  • No contract - The one-month rolling deals make NOW Broadband ideal for students or anyone who doesn't want to sign up to a 12 or 18 month contract.
  • Commitment-free TV - Want to watch Game of Thrones or live Premier League football? NOW TV lets you do that without a long term commitment.
  • Unlimited usage - There are no download or speed limits on any of the NOW Broadband packages.
  • Fast uploads - Upload speeds on the fastest Super Fibre deal are 18Mb average speed, which is better than many rival providers.

What are the drawbacks to NOW Broadband?

What possible downsides should you be aware of before you sign up?

  • Set up fee - Signing up to a no-contract deal incurs a one-off set up fee.
  • TV can be more expensive - The biggest selling point of NOW TV is the lack of contracts. If you're happy to sign a contract you might find a Sky Broadband-with-TV bundle works out cheaper.
  • Online tech support - The tech customer service options for NOW Broadband are limited. You'll mostly be required to go online for support.
Broadband.co.uk