NOW Broadband

TV packages and unlimited standard and superfast broadband without a contract

  • Fibre broadband services available, average speeds 36Mb and 63Mb
  • Choose from Entertainment, Kids, Sky Cinema and Sky Sports TV passes
  • Range of call plans available
  • All offers available with no contract for just £22 extra one off cost

Go to site

NOW Broadband Brilliant Broadband with Calls
£18.00 for 12 months
£25.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

NOW Broadband Fab Fibre with Calls
£25.00 for 12 months
£35.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

NOW Broadband Super Fibre with Calls
£35.00 for 12 months
£43.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • 63Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

Reasons to choose NOW Broadband

  • No contract - Standard and fibre broadband packages are all available without a contract. You'll need to pay a set up fee, but can cancel at any time. It's great for students or anyone with a short tenancy agreement.
  • Cheap TV bundles - NOW Broadband offers a range of TV packages including Sky Sports and Sky Cinema. You'll make a saving if you buy them in a bundle with NOW Broadband.
  • Fibre packages available - NOW Broadband has fibre packages with average speeds of 36Mb and 63Mb.
  • Truly unlimited broadband - All the broadband deals are unlimited, so you can download as much data per month as you like.
  • Free router and TV hub included - All customers get a free wireless router, and if you choose a TV pass you'll get a free TV Hub too.
  • Smartphone and tablet support - You can register up to four other devices to watch your new TV channels on.
  • Easy switching from other providers - If you're already with a non-cable provider, like BT or Plusnet, the NOW TV team will handle the entire switchover process for you.

Possible downsides

  • Online tech support - NOW Broadband is predominantly an online service, so your options for customer support are more limited than other providers.
  • Connection fees apply - A one-off set up fee applies to new customers, and is higher on the no-contract option.
  • There may be cheaper options available - While the flexibility of no contracts is a big deal, it does come at a price. Both broadband and TV services from NOW Broadband are a little more expensive than you might pay if you're willing to enter into a contract with another provider.
  • Line rental charges are high - You need to pay for line rental from NOW Broadband. It's one of the more expensive on the market.

Features at a glance

  • Average download speeds of 10Mb on standard broadband, 36Mb or 63Mb on fibre broadband

  • No contract

  • Truly unlimited on all packages

  • £22 activation on a 12 month contract or £44 for 1 month rolling contracts

  • Online technical support between 7am and 11pm

  • Free Broadband Buddy internet protection with a site filter

  • Free N-rated NOW Broadband Hub will all deals

  • NOW TV Passes available with free Smart Box

  • Only pay for the calls you use, inclusive call packages available

2.8 stars
  satisfaction rating based on 290 customer ratings since 2017-07-19. See more NOW Broadband customer ratings and reviews.

Details last checked on 2018-07-10

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
NOW Broadband Brilliant Broadband with Calls More Info

Special offer: 12 months reduced price + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£226 £18.00
£25.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Brilliant Broadband with Entertainment Pass and Calls More Info

Special offer: 12 months reduced price + 11 of the best pay TV entertainment channels on demand + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£286 £22.99
£33.98 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Fab Fibre with Calls More Info

Special offer: 12 months reduced price + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
12
months
£310 £25.00
£35.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Fab Fibre with Entertainment Pass and Calls More Info

Special offer: 12 months reduced price + 11 of the best pay TV entertainment channels on demand + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
12
months
£370 £29.99
£43.98 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Super Fibre with Calls More Info

Special offer: 12 months reduced price + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
12
months
£430 £35.00
£43.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Super Fibre with Entertainment Pass and Calls More Info

Special offer: 12 months reduced price + 11 of the best pay TV entertainment channels on demand + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
63Mb
truly
unlimited
12
months
£490 £39.99
£51.98 after 12 months

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-07-10

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.6 stars
  • Reliability
    2.7 stars
  • Customer Service
    3 stars

Based on 290 customer ratings since 2017-07-19

Show all time ratings

Add your own review of NOW Broadband

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Absolutely dire, i'm not downloading, just browsing..... my hub keeps dropping and rebooting, i tried help desk chat but guess what.... couldn't get chat going properly as every 3 mins my hub failed, finally managed to find a help line number. Nice chap at the other end says my hub dropped 17 times in first 90 minutes. Said it was only sent out at 17 and I was pulling 24mbs, reset it by dialling in... not been any better so tomorrow morning i'm telling them to poke it....
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
essex NOW Broadband  
Promised me min 32mbs out of 36mbs. In the initial 14 days i have eceived 35-36mbs. After that the nightmare started. I am now getting 10mbs in average with bad periods of less than 5mbs. All they say is they can't do anything about it.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester NOW Broadband  
First 6 months was fine, last 6 months horrific. I gave both now tv and now broadband. Put the tv on and at least 15 times every evening it stops with an error message and 5-10 mins before it comes back on. Wifi also constantly cutting out. Had no connection or tv for two whole weeks and they refused to refund. Shocking customer servive and refusal to fix the issue. One person even said if youre not happy leave!!! I was with virgin for 7 yrs prior to this, my internet went off twice in 7 yrs and both times i was refunded. Now i go for weeks with no connection and no help whatsoever. Its with Ofcom at the minute but luckily my contract runs out in a week...that will be one big celebration! Stay away from this awful company!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
newcastle NOW Broadband  
Had this Broadband for a couple of months now.2 Openreach visits 2 routers and still constant dropouts.Please do yourself a favour and avoid.Fibre joking uploads faster than downloads.Router is the worst i have come across wifi impossible if more than 10 feet away
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
uk NOW Broadband  
NOW TV are the best ISP I have been with in the UK ever, period. I've tried several ISPs over many years, all with ADSL, some were better than others with Plusnet being the worst after they were bought by BT and the customer service plummeted.

My lower ratings for Now TV reliability and speed have nothing to do with Now TV. Speed and reliability are the responsibility of BT OpenReach who own and operate all ADSL lines in the UK.

As no ISPs own any ADSL lines the only thing you are buying is customer service and NOW TV are the best I've experienced. If you can get cable in your area and bypass OpenReach all together that will give you the highest reliability of all.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
London NOW Broadband  
I have never left a review but feel compelled to on this occassion. Terrible Fibre Broadband coupled with equally terrible, rude customer service staff who could not give a damn about any issue you have. I regret the day I ever switched to this company.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Redditch NOW Broadband  
After researching a number of broadband providers and reading various reviews I ended up going with Now and I couldn't be happier. Box arrived a week before live date. So easy to set up and it's never dropped out at all since we started it up (as some reviews suggest.) I work from home so rely on the internet being fast and reliable so I'm very pleased this has worked so well. Would highly recommend.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Edinburgh NOW Broadband  
Ignore the bad reviews if you're getting broadband only. I can't comment on the TV packages as didn't sign up for them. Easiest and fastest broadband installation I've ever had! Had an Openreach engineer come within 2 weeks which is a record (try 4-6 normally). I've moved around a lot and I know this process...and the pain that it normally incurs so was very surprised by how easy a company this cheap made it. I'm getting 7.5Mbps down the line which is plenty for me, can watch Netflix HD and browse super fast no issues which is the majority of what I use it for. I couldn't get fibre on the BT lines here so it was this or Virgin basically, which costs a lot more.
The way I see it is if you're getting ADSL rather than cable, it all comes through the same BT lines anyway so the only real variables are traffic management (ie. throtttling) and customer service. NOW doesn't throttle (thumbs up) and customer service have been quick to get through to, speak proper English (well for Irish people anyway :-)) and quite efficient. Why pay more? For a more 'reputable' company? Its just marketing trust me - they're all jokers at the end of the day ;-)
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Hove NOW Broadband  
Don't go near this company! unless you would like no connection and a barrel full of excuses about how BT "Open Reach" are to blame. Just wish this website advertising was more honest.... some like - There no NOW in now TV just empty space and certainly no chance of broadband being connected anywhere near the agreed date. Ps. you will be required to chase them as they will not communicate with you, they taken to putting their "head in the sand" with new customer and hoping for the best.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Hertfordshire NOW Broadband  
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Carlisle NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

NOW Broadband Buyers Guide

Can I get NOW Broadband?

NOW Broadband runs on Sky's broadband network, which has widespread availability throughout the UK.

NOW Broadband says that their standard broadband service is available to 90% of households within the network area and their fibre broadband is available to 80% of households. You can use our coverage checker to discover whether you're in a NOW Broadband region. Even if you aren't you will still be able to sign up to one of the company's NOW TV passes.

What packages are available?

NOW Broadband is owned by Sky, and it offers a range of standard and fibre broadband packages with an optional selection of TV passes you can add to your package, giving you access to SKY Sports, Sky Cinema and other premium TV channels.

The packages include:

  • Brilliant Broadband with Calls - unlimited with average download speeds of 10Mb
  • Fab Fibre with Calls - unlimited with average download speeds of 36Mb
  • Super Fibre with Calls - unlimited with average download speeds of 63Mb

All the options are available on a 12 month contract if or a 1 month contract if you prefer. This comes with a higher connection fee.

All the packages are unlimited, so you can download as much as you like each month, and there are no restrictions on speed during peak hours (although, as always, speeds will vary due to other factors like how many other users are online at any given time).

All NOW Broadband packages are available without contract. If you sign up on a one-month rolling deal and can cancel at any time. Just give notice before your next payment is due. If you choose the 12 month Saver Plan instead you'll need to stay for the year, or pay an early termination fee if you want to switch before your contract has ended.

There are four optional TV passes and you can add as many as you want. The options are:

  • Entertainment Pass - includes 11 channels not available on Freeview, such as Sky Atlantic and Fox, plus over 250 box sets on demand
  • Sky Cinema Pass - all the Sky Cinema channels, plus access to over 1000 movies on demand
  • Sky Sports Pass - all the Sky Sports channels, with Premier League, Formula 1 and Test cricket coverage
  • Kids Pass - 6 dedicated channels for children

NOW Broadband also gives you the option to add a calls service to any of these packages. Your choices are Evening & Weekend Calls or Anytime Calls. Even if you opt to not take one of these you will still need to pay line rental.

Which package should I choose?

With the similarities between all the packages, the main choice is what speed you need.

The Brilliant Broadband package is likely to be good enough for smaller households, or those with more modest requirements. It'll be fine for one user watching Netflix or making large downloads, but may be too slow for several users doing the same thing together.

For larger households, where someone is always streaming, downloading or gaming, the faster Fab Fibre or Super Fibre packages are better for making sure no-one experiences any slowdown.

The no-contract option makes NOW Broadband an ideal choice for students who might only need the service for nine or ten months in the year. If you do choose the 12 month contract instead it reduces the one-off set up fee significantly, but the monthly prices remain the same. In either case you can change or cancel your TV passes whenever you like.

Points to consider before you choose

  • How many people will be using your broadband for streaming, downloading and gaming?
  • Are you a student, or do you live in short lease accommodation?
  • Do you want premium TV channels without a long-term commitment?
  • Do you want to watch TV on your phone or tablet?
  • Do you make a lot of landline calls?
Compare all NOW Broadband packages

What do I get when I sign up?

It's good to know what else is included in the deal, so you can budget for any extras you might need.

  • NOW Broadband Hub - Every broadband package comes with a free N-rated wireless router.
  • NOW TV Smart Box - Choose a NOW TV pass and you'll also get a free Smart Box for streaming your new TV channels. It sits below your TV and comes with a remote control.
  • Broadband Buddy - This basic security package enables you to activate parental controls, and also helps protect against malware-infected sites (but is not a replacement for anti-virus software).
  • Customer support - NOW Broadband is an online-only service, so customer is available via the internet.
  • Mobile device access - You can register up to four other devices, including tablets and smartphones, for use with your NOW TV pass. You can watch on two devices at the same time.

What are the benefits of NOW Broadband?

What are the main reasons you should consider buying broadband from NOW Broadband?

  • No contract - The one-month rolling deals make NOW Broadband ideal for students or anyone who doesn't want to sign up to a 12 or 18 month contract.
  • Commitment-free TV - Want to watch Game of Thrones or live Premier League football? NOW TV lets you do that without a long term commitment.
  • Unlimited usage - There are no download or speed limits on any of the NOW Broadband packages.
  • Fast uploads - Upload speeds on the fastest Super Fibre deal are 18Mb average speed, which is better than many rival providers.

What are the drawbacks to NOW Broadband?

What possible downsides should you be aware of before you sign up?

  • Set up fee - Signing up to a no-contract deal incurs a one-off set up fee.
  • TV can be more expensive - The biggest selling point of NOW TV is the lack of contracts. If you're happy to sign a contract you might find a Sky Broadband-with-TV bundle works out cheaper.
  • Online tech support - The tech customer service options for NOW Broadband are limited. You'll mostly be required to go online for support.
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