NOW Broadband

TV packages and unlimited standard and superfast broadband without a contract

  • Fibre broadband services available, including up to 76Mb at checkout
  • Choose from Entertainment, Kids, Sky Cinema and Sky Sports TV passes
  • Range of call plans available
  • All offers available with no contract for just £22 extra one off cost

Go to site

NOW Broadband Brilliant Broadband with Calls
£18.00 for 12 months
£25.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • Truly unlimited usage
  • Up to 17Mb download speed
  • Up to 1.3Mb upload speed
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

NOW Broadband Fab Fibre with Calls
£25.00 for 12 months
£35.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

NOW Broadband Super Fibre with Calls
£35.00 for 12 months
£43.99 thereafter

£9.99 upfront cost

  • 12 months reduced price!
  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Truly unlimited usage
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

Reasons to choose NOW Broadband

  • No contract - Standard and fibre broadband packages are all available without a contract. You'll need to pay a set up fee, but can cancel at any time. It's great for students or anyone with a short tenancy agreement.
  • Cheap TV bundles - NOW Broadband offers a range of TV packages including Sky Sports and Sky Cinema. You'll make a saving if you buy them in a bundle with NOW Broadband.
  • Fibre packages available - NOW Broadband has fibre packages at up to 38Mb and up to 76Mb speeds.
  • Truly unlimited broadband - All the broadband deals are unlimited, so you can download as much data per month as you like.
  • Free router and TV hub included - All customers get a free wireless router, and if you choose a TV pass you'll get a free TV Hub too.
  • Smartphone and tablet support - You can register up to four other devices to watch your new TV channels on.
  • Easy switching from other providers - If you're already with a non-cable provider, like BT or Plusnet, the NOW TV team will handle the entire switchover process for you.

Possible downsides

  • Online tech support - NOW Broadband is predominantly an online service, so your options for customer support are more limited than other providers.
  • Connection fees apply - A one-off set up fee applies to new customers, and is higher on the no-contract option.
  • There may be cheaper options available - While the flexibility of no contracts is a big deal, it does come at a price. Both broadband and TV services from NOW Broadband are a little more expensive than you might pay if you're willing to enter into a contract with another provider.
  • Line rental charges are high - You need to pay for line rental from NOW Broadband. It's one of the more expensive on the market.

Features at a glance

  • Up to 17Mb download speeds and up to 1.3Mb upload speeds outside fibre areas, up to 76Mb download and up to 19Mb upload fibre speeds

  • No contract

  • Truly unlimited on all packages

  • £22 activation on a 12 month contract or £44 for 1 month rolling contracts

  • Online technical support between 7am and 11pm

  • Free Broadband Buddy internet protection with a site filter

  • Free N-rated NOW Broadband Hub will all deals

  • NOW TV Passes available with free Smart Box

  • Only pay for the calls you use, inclusive call packages available

2.8 stars
  satisfaction rating based on 254 customer ratings since 2017-04-29. See more NOW Broadband customer ratings and reviews.

Details last checked on 2018-04-24

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
NOW Broadband Brilliant Broadband with Calls More Info

Special offer: 12 months reduced price + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£226 £18.00
£25.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Brilliant Broadband with Entertainment Pass and Calls More Info

Special offer: 12 months reduced price + 11 of the best pay TV entertainment channels on demand + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
12
months
£286 £22.99
£33.98 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Fab Fibre with Calls More Info

Special offer: 12 months reduced price + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
12
months
£310 £25.00
£35.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Fab Fibre with Entertainment Pass and Calls More Info

Special offer: 12 months reduced price + 11 of the best pay TV entertainment channels on demand + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
truly
unlimited
12
months
£370 £29.99
£43.98 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Super Fibre with Calls More Info

Special offer: 12 months reduced price + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
12
months
£430 £35.00
£43.99 after 12 months

£9.99 upfront cost

Go to site
NOW Broadband Super Fibre with Entertainment Pass and Calls More Info

Special offer: 12 months reduced price + 11 of the best pay TV entertainment channels on demand + no activation fee online!
Add Evening & Weekend Calls for £4 a month, or Anytime Calls for £8 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
12
months
£490 £39.99
£51.98 after 12 months

£9.99 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-04-24

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for NOW Broadband.

Customer Ratings Summary

  • Satisfaction
    2.8 stars
  • Speed
    2.5 stars
  • Reliability
    2.6 stars
  • Customer Service
    2.9 stars

Based on 254 customer ratings since 2017-04-29

Show all time ratings

Add your own review of NOW Broadband

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Transferred from Talk Talk everything ok speed 37 instead of 1.5 so good but when I looked at phone they had given me a new number?I ticked on online form that I wanted to keep my number that I have had for 35 years as at the moment my disabled in-laws have social care and if there is a problem we are first call so I will have to try and inform everybody my new number!!!! Now say I ticked box to say I did not want my number? Does anybody know how to get my number back as it is causing a lot of stress.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Carlisle NOW Broadband  
Worse company I have ever dealt with.

BELIEVE ME, DON’T EVER CONSIDER THIS COMPANY.

Finding the customer sevice number when needed is requires an assignment itself. And when you, you get some seriously bored staff that don’t give a toss about your problems with an atritude and rude. They have this sort of tone that gets you and develops into an arguement. That pissed me off and I regretted the moment I signed up. But when it comes down to payments, their systems never shuts down, and their is always people availble to make payments.

When the net is slow, they don’t let you know. When the net is out, they don’t let yoy know. You are just unvalued.

ABSOLUTEY HORRIBLE, I WISH YOU SHUT DOWN AND NEVER EXIST.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London NOW Broadband  
First of all, I have read the reviews and without insulting anyone, some people are just never satisfied. I have been with Virgin for years, I mean, it used to be NTL when I first joined. But I got fed up with my bills increasing every year to a point where I was paying over £100 a month. So when I moved house from London to Ipswich I decided to write down all the pros and cons about my Virgin package. For me, it all came down to flexibility. So NowTV, obviously, started to become a contender. Done my research and, because I didn't have to commit myself, I thought I'd give it a go. This was a year ago. I love the fact that I can pick and chose on a monthly basis and that I can actually leave whenever I want to. In this year I have not encountered any problem whatsoever and the reason I am writing this review is this; I became aware today that there's a new hub on the market as I just upgraded my MacBook Pro. As my husband is moving in permanently in 5 weeks time, my main concern was the 2.4ghz band, a problem we never had (only fair to mention this as well) with Virgin. The new hub caters a dual band which would solve this. I called their Customer Service and (besides the fact that the agent I spoke to definitely was British and I didn't have to wait as I got through in seconds) asked about the new Hub. Without any hassle she told me the new Hub would be send out today, free of charge. What a breathe of fresh air as I always had to beg, steal and borrow with Virgin to get their latest Hub. And this all for a price that continues to amaze me. For me these guys deserve every 5 stars I have given them. Top notch.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Ipswich NOW Broadband  
Don't even think about NowTV Broadband! Placed an order then got a phone call saying it was cancelled and that I would have to phone up the next day and re-order! WHY? No answer. So, foolishly I did. 2 days later another phone call saying they couldn't do the switch over and that I would have to- unlike any other broadband provider I've had previously. Customer service is a thick Irish accent which I couldn't understand either. Whoever wrote the positive review I suggest is a NowTV employee, has to be. Utter rubbish. I cancelled immediately.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
King's Lynn NOW Broadband  
I saw the negative reviews on this site but decided to go ahead anyway!

So far, I'm glad I did. The Customer Service team in Belfast answers the phone quickly and is very helpful (a breath of fresh air compared with Virgin Media, my previous supplier).

Luke, the BT Openreach installer arrived 15 minutes early and got things going, despite it being a horrible cabling job in my building.

And so far, a week on, I'm getting the 37mb/sec broadband speed advertised, even at peak time, and with no outages. I couldn't be happier and even better, I'm on a 30 day contract so not locked in.

Of course, it's early days, but I've quite a bit of confidence in Now stepping up if things did go pear-shaped. I think any supplier will have horror stories where things sometimes go wrong, but again, they're so much better than the dreaded Virgin lot when it comes to quality service.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Bristol NOW Broadband  
Overall NOW TVs approach to customer service is we have your money now suffer.
I should have known better as years ago I had used SKY and after 3 years left them when they displayed the same attitude. NOW TV seemed good idea for our holiday home.. result piss poor after sales service. Once they have you all they want is your money and more money.
My best advice AVOID
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Bridgnorth NOW Broadband  
After being a Sky customer for 10 years I swapped to NowTV when I moved as they were unable to fit a Sky dish, it seemed sensible to switch BB at the same time... how wrong was I.

In 4 months I have made 10 calls to them all of which resulted in different responses and troubleshooting precedes (one involved me moving furniture and unscrewing sockets) I have had an engineer out twice and I STILL so not get sufficient speed to watch catch-up TV. They have admitted that there is an issue that they can't resolve but are refusing to allow me to terminate my contract early!

I will keep on trying but wouldn't want anyone to make the same mistake that I have!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Chelmsford NOW Broadband  
Really unhappy with overall interaction with NowTV. Similar to client below, have been waiting until mid-November for NOWTV to activate broadband. First of all the box got lost and not delivered and then they refused to send another box out. Finally they sent another box out and then the broadband did not go live as they promised. Definitely doesn't live to the name of "NOW,", maybe they should call it "DELAY TV." In addition, their complaints procedure is appalling, no one will formally respond to your complaints - only the agent on the other end of the phone.
Glasgow NOW Broadband  
If it was possible to leave 0 stars I would. I have been waiting since November 20th to have the broadband installed at my property. It is now January the 3rd.

I have had appointments booked and then pushed back 4 times

Now TV will say they will call you, but will NOT
Now TV will not compensate you for the negative experience
Now TV never go the extra mile for a customer
Now TV will provide a 3mbps service and charge you full price for it
Now TV will bill you incorrectly so you have to ring & adjust it every month

AVOID at all costs
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Birmingham NOW Broadband  
We recently switched to now tv and we was ment to be connected on the 12/12/17 and no one turned and the second time they turned up but yet still no phone or broadband and all I've had is endless excuses Avoid
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Raunds NOW Broadband  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

NOW Broadband Buyers Guide

Can I get NOW Broadband?

NOW Broadband runs on Sky's broadband network, which has widespread availability throughout the UK.

NOW Broadband says that their standard broadband service is available to 90% of households within the network area and their fibre broadband is available to 80% of households. You can use our coverage checker to discover whether you're in a NOW Broadband region. Even if you aren't you will still be able to sign up to one of the company's NOW TV passes.

What packages are available?

NOW Broadband is owned by Sky, and it offers a range of standard and fibre broadband packages that come with a selection of TV passes, giving you access to SKY Sports, Sky Cinema and other premium TV channels.

The packages include:

  • NOW TV Brilliant Broadband with TV Pass and Calls - unlimited "up to 17MB" standard broadband, with your choice of TV pass and optional call package, with no contract
  • NOW TV Fab Fibre with TV Pass and Calls - unlimited "up to 38Mb" fibre broadband, with your choice of TV pass and optional call package, with no contract

There's also the faster Super Fibre package with speeds up to 76Mb, which you can select at checkout if it's available in your area. All the options are available on a 12 month contract if you prefer. This comes with a lower connection fee.

All the packages are unlimited, so you can download as much as you like each month, and there are no restrictions on speed during peak hours (although, as always, speeds will vary due to other factors like how many other users are online at any given time).

All NOW Broadband packages are available without contract. You sign up on a one-month rolling deal and can cancel at any time. Just give notice before your next payment is due. If you choose the 12 month Saver Plan instead you'll need to stay for the year, or pay an early termination fee if you want to switch before your contract has ended.

Each package comes with a TV pass. This is optional, but gives you a saving if bought as a bundle (not included with the Kids Pass). There are four TV passes and you can add as many as you want. The options are:

  • Entertainment Pass - includes 11 channels not available on Freeview, such as Sky Atlantic and Fox, plus over 250 box sets on demand
  • Sky Cinema Pass - all the Sky Cinema channels, plus access to over 1000 movies on demand
  • Sky Sports Pass - all the Sky Sports channels, with Premier League, Formula 1 and Test cricket coverage
  • Kids Pass - 6 dedicated channels for children

NOW Broadband also gives you the option to add a calls service to any of these packages. Your choices are Evening & Weekend Calls or Anytime Calls. Even if you opt to not take one of these you will still need to pay line rental.

Which package should I choose?

With the similarities between all the packages, the main choice is what speed you need.

The Brilliant Broadband package is likely to be good enough for smaller households, or those with more modest requirements. It'll be fine for one user watching Netflix or making large downloads, but may be too slow for several users doing the same thing together.

For larger households, where someone is always streaming, downloading or gaming, the faster Fab Fibre or Super Fibre packages are better for making sure no-one experiences any slowdown.

The no-contract option makes NOW Broadband an ideal choice for students who might only need the service for nine or ten months in the year. If you do choose the 12 month contract instead it reduces the one-off set up fee significantly, but the monthly prices remain the same. In either case you can change or cancel your TV passes whenever you like.

Points to consider before you choose

  • How many people will be using your broadband for streaming, downloading and gaming?
  • Are you a student, or do you live in short lease accommodation?
  • Do you want premium TV channels without a long-term commitment?
  • Do you want to watch TV on your phone or tablet?
  • Do you make a lot of landline calls?
Compare all NOW Broadband packages

What do I get when I sign up?

It's good to know what else is included in the deal, so you can budget for any extras you might need.

  • NOW Broadband Hub - Every broadband package comes with a free N-rated wireless router.
  • NOW TV Smart Box - Choose a NOW TV pass and you'll also get a free Smart Box for streaming your new TV channels. It sits below your TV and comes with a remote control.
  • Broadband Buddy - This basic security package enables you to activate parental controls, and also helps protect against malware-infected sites (but is not a replacement for anti-virus software).
  • Customer support - NOW Broadband is an online-only service, so customer is available via the internet.
  • Mobile device access - You can register up to four other devices, including tablets and smartphones, for use with your NOW TV pass. You can watch on two devices at the same time.

What are the benefits of NOW Broadband?

What are the main reasons you should consider buying broadband from NOW Broadband?

  • No contract - The one-month rolling deals make NOW Broadband ideal for students or anyone who doesn't want to sign up to a 12 or 18 month contract.
  • Commitment-free TV - Want to watch Game of Thrones or live Premier League football? NOW TV lets you do that without a long term commitment.
  • Unlimited usage - There are no download or speed limits on any of the NOW Broadband packages.
  • Fast uploads - Upload speeds on the fastest Super Fibre deal are up to 19Mb, which is better than many rival providers.

What are the drawbacks to NOW Broadband?

What possible downsides should you be aware of before you sign up?

  • Set up fee - Signing up to a no-contract deal incurs a one-off set up fee.
  • TV can be more expensive - The biggest selling point of NOW TV is the lack of contracts. If you're happy to sign a contract you might find a Sky Broadband-with-TV bundle works out cheaper.
  • Online tech support - The tech customer service options for NOW Broadband are limited. You'll mostly be required to go online for support.
Broadband.co.uk