Vodafone

Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband up to 76Mb available
  • Discounts to existing Vodafone mobile customers
  • Range of call packages available
  • Free AC-rated wireless router

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Vodafone Unlimited Fibre 38
£28.00 per month
18 month contract

£1.00 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Unlimited monthly allowance
  • Limited offer: £1 connection cost including router fee!
  • £3 monthly discount for existing Vodafone customers!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 76
£33.00 per month
18 month contract

£1.00 upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Limited offer: £1 connection cost including router fee!
  • £3 monthly discount for existing Vodafone customers!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • No line rental on fibre - you don't need to pay an extra line rental charge on the fibre broadband deals
  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Good deals for existing customers - existing Vodafone customers can get the 38Mb fibre for the same monthly price as many provider's standard broadband packages
  • Cutting-edge router - the bundled Vodafone Connect router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • No usage caps - there are no restrictions on the amount you can download
  • Innovative smartphone control - with the Vodafone Connect app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - new and upgrading customers will be able to see online the actual speeds they should get. If this speed isn't achieved within 28 days of notifying Vodafone, they will be free to leave

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • It’s not available everywhere - the service is not available outside of Vodafone Fibre network areas
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Fibre-only - if you're after cheaper phoneline broadband then you'll have to look elsewhere

Features at a glance

  • Up to 38Mbps or 76Mbps fibre optic download speed

  • 18 month contracts on all deals

  • Unlimited broadband usage

  • £49 standard connection, often discounted during limited offers

  • Support service available 24/7 via forums, and between 8am and 11pm on the phone, 7 days a week

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

3.3 stars
  satisfaction rating based on 1399 customer ratings since 2016-05-27. See more Vodafone customer ratings and reviews.

Details last checked on 2017-05-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars
  • Customer Service
    3.4 stars

Based on 1399 customer ratings since 2016-05-27

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Waiting for nearly five (5)!!! whole months to get super fast home broadband activated at the contracted speed in my home!!!! Endless call centre promises (I now know the songs by heart when you are in the queue!), made then not delivered on. There is a serious lack of agency and responsibility taking, in call centre responses. No staff seem empowered to actually do anything to help. You are just a can kicked down the road from pillar to post. It is incredible how they are swift to sign you up and take your money but when it comes to delivery it is BT Openreach or DPD the courier who are to blame. This has been the worst consumer experience in my entire life it makes me nauseous and I am considering further action this being the first step.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
South West Vodafone  
Can't fault it... Now with ofcom law they give you a guaranteed speed and speeds you can get up to... 73mbps constant... A few niggles with my first router but a call to them.. Based in Scotland no less... They were on the case.. Adjusted settings pushed a firmware not yet out didn't fix it so the sent me a new router which was up and running in 10 mins. Coming from sky which was poor and slow.. It's amazing.. Something to do with them not sharing bts data lines and having 2 of there own.. Keep up the good work Vodafone.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Bury St Edmunds Vodafone  
Don't usually write reviews but felt Vodafone are having a hard time here, so thought worth putting in a positive review for those who are not sure. I joined Fibre 76 this month, which took around 2 weeks from placing my order. All I can say is not one single problem from signing up to writing this e-mail. They kept me informed right the way through the process, equipment arrived well in time of connection and since being connected It's very stable (no disconnects) and I'm getting very good reliable speeds in both upload and download for a fraction of the price I paid with BT, who were absolutely useless in all aspects (Customer service being the worst) during issues I had.

Although I had my reservations because of the reviews on this site, I have no regrets switching and based on my own experience would recommend them.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
South Wales Vodafone  
Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Kirriemuir Angus Scotland Vodafone  
This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
North Norfolk Vodafone  
So far so good everything was on time never had a day without internet. Everything went as they said we have to firesticks 2 Xbox consoles a PS4 2 tablets a laptop and 4 phones connect and it's never dropped a bit. Very happy so far and it's faster speed than I got told it was only Surpose to be 27-38meg but I get all least 40meg speed so it's a thumbs up for me glad I changed from sky
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Bury Lancashire Vodafone  
Swapped from BT infinity 2, as the vodaphone was a lot cheaper.

Had lots of connection issues especially on mobile devices.
Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
Apps were not loading videos (BBC, Imgur etc)

Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.

Websites can take 20 secs to load and regularly freeze, so a pretty much un useable

Decided to go back to BT as still within my 30 days trial.
Cannot recommend

  • Satisfaction
    2 stars
  • Speed
    3 stars
  • Reliability
    2 stars
  • Customer Service
    2 stars
Staffordshire Vodafone  
I'm new to Vodafone I've had the home broadband a few weeks and I've had no issues at all I've constantly had a good service and can't Slag vodafone off at all
I didn't know what to get when choosing broadband so chose vodafone as I'm on pay as you go and tbh I'm glad I did everyone I know is either on sky or BT and there always moaning about something or other.
Don't knock until you try that's my advise.
  • Satisfaction
    4 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Derby Vodafone  
Broadband is ok but cross everything you have if you need to call customer service with a problem.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    4 stars
  • Customer Service
    4 stars
Cheshunt Vodafone  
I was concerned by all the negative reviews I'd read, but my experience has been great.

I switched to Vodafone after my previous provider increased the price. As a Vodafone mobile customer, they offered me 38mbps fibre for less than I was already paying for standard broadband, which was a great deal.

They cancelled my existing provider for me, which made the switching process very simple.

The switchover wasn't seamless as something went wrong on the scheduled day and the issue had to be referred to Openreach. But, as a Vodafone mobile customer, they gave me 50gb extra mobile data (with the promise of more if the problem couldn't be fixed quickly) so I could use my phone as a hotspot. This tided me over nicely until the problem was fixed in 4 days, without the need for an engineer visit.

Since then, I've been really impressed. I consistently get download speeds of at least 32mbps (despite my previous provider citing the phone lines into my building as an excuse for slow speeds). The connection has been very stable too.

The Vodafone router is a vast improvement on my old provider's. The Wi-Fi now covers every corner of my home, eliminating some annoying blackspots. Their app for controlling the router is really handy too.

I realise others have had worse experiences - but, based on my own in London, I wouldn't hesitate to recommend Vodafone.
  • Satisfaction
    5 stars
  • Speed
    4 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
London Vodafone  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

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Vodafone Buyers Guide

Can I get Vodafone Broadband?

Vodafone has installed its own fibre network equipment at exchanges across the country.

Vodafone's fibre broadband service is currently available in more than 24 million UK premises. This is around 85% of homes, and only just short of the coverage of the Openreach network owned by the BT Group. Therefore, if you're in a town or city you will almost certainly be able to get Vodafone Broadband - coverage is likely to be patchier in rural areas.

Use our postcode checker to see if Vodafone Broadband is available in your area.

What packages are available?

Vodafone Broadband offers two packages with a choice of speeds:

  • Unlimited Fibre 38 - a mid-range fibre broadband package with speeds up to 38Mb. 18 month contract with one-off connection fee and no line rental
  • Unlimited Fibre 76 - the high-end fibre package with speed up to 76Mb. 8 month contract with one-off connection fee and no line rental

Both packages allow for unlimited usage. You get the high-tech Vodafone Connect wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app.

There is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available.

Which package should I choose?

With only two packages to choose from, both with unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

Existing Vodafone customers - including those with Vodafone mobile - can get the Unlimited Fibre 38 package for the same price as many other provider's standard phoneline broadband deals. It's an attractive option if you need fibre broadband now, or think you might need it in future. You do have to pay a one-off connection fee of £49, though (although this is frequently half price or cut to only £1 during special offers), so remember to factor this into the costs.

For heavier use, such as in larger households where users would be streaming media to multiple devices simultaneously, or making multi-gigabyte games downloads, the fibre packages would be much more suitable.

Vodafone’s coverage checker shows which of their packages are available in your area, as well as the maximum speed you might be able to achieve. In practice the speeds you get are dependent on numerous factors, including how far you are from your nearest telephone exchange, and the quality of the copper wiring in your home.

Points to consider before you choose

  • Are you currently a Vodafone mobile customer?
  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • How far do you live from a BT telephone exchange, and would these be a problem for standard broadband speeds?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It’s important to know what you’re getting when you sign up for broadband, as you may need to budget for extras

  • Vodafone Connect router worth £130 - the router supports several unique features including “Beam”, which uses beamforwarding technology to send a stronger signal to compatible devices, and “Boost”, which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Connect smartphone app - the router can be controlled by the Vodafone Connect smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Clear pricing - Vodafone's integrated pricing structure means you know exactly how much you will need to pay each month.
  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • Cheaper for Vodafone customers - if you’re already a Vodafone customer you can save £54 on fibre broadband over the course of an 18 month contract.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn’t just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.

What are the drawbacks of Vodafone Broadband?

Nothing’s perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • The best deals saved for Vodafone customers - pricing can be more attractive if you’re already a Vodafone mobile customer.
  • Long contracts - all of the Vodafone Connect packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you get few other extras for your money.
  • Expensive fibre connection fee - when it's not removed or reduced by a special offer, the packages include a £49 activation fee.
  • No phoneline broadband options - if you don't live in a fibre-to-the-cabinet enabled area or you don't need fibre speeds then Vodafone will no longer offer you a slower standard phoneline broadband product.
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