Vodafone

ADSL and Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband up to 76Mb available
  • Range of call packages available
  • Free AC-rated wireless router

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Vodafone Unlimited Standard Broadband 17
£23.00 per month
18 month contract

£6.99 upfront cost

  • Unlimited monthly allowance
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 38
£26.00 per month
18 month contract

£7.99 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Unlimited monthly allowance
  • Half price connection!
  • £3 monthly discount for existing Vodafone customers!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 76
£31.00 per month
18 month contract

£7.99 upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Half price connection!
  • £3 monthly discount for existing Vodafone customers!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • No line rental on fibre - you don't need to pay an extra line rental charge on the fibre broadband deals
  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Good deals for existing customers - existing Vodafone customers can get the 38Mb fibre for the same monthly price as the standard broadband package
  • Cutting-edge router - the bundled Vodafone Connect router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • No usage caps - there are no restrictions on the amount you can download, and no traffic management either
  • Innovative smartphone control - with the Vodafone Connect app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - new and upgrading customers will be able to see online the actual speeds they should get. If this speed isn't achieved within 28 days of notifying Vodafone, they will be free to leave

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • It’s not available everywhere - the service is not available outside of Vodafone network areas
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Unproven service - as a newer player in the broadband arena, Vodafone's record is as yet unproven

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic

  • 18 month contracts on all deals

  • Unlimited broadband usage

  • Free connection on some packages

  • Support service available 24/7 via forums, and between 8am and 11pm on the phone, 7 days a week

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

3.3 stars
  satisfaction rating based on 1229 customer ratings since 2016-03-28. See more Vodafone customer ratings and reviews.

Details last checked on 2017-03-23

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars
  • Customer Service
    3.4 stars

Based on 1229 customer ratings since 2016-03-28

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers​ which causes interference.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Blackpool Vodafone  
Do not get had Vodafone broadband. I've had it for 1 week and I'm going back to bt. the speed is atrocious speed Ranges from 0.1 to 6mb and signal drops all the time router is not as good as bt hub 6 the range is dreadful. worst mistake I ever did cost me £60 to go back to BT and the £25 it cost to activate Vodafone do not risk it.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Rochdale Vodafone  
Most reviews tend to be negative, because people need somewhere to vent. I know plenty of people who've had significant problems with Vodafone so they're obviously not perfect....but nor is any other company. However - I thought I'd share my experience of switching from BT standard to Vodafone 38mbs fibre.

Frankly...it was superb. Plenty of communication about what was happening and when. They dealt with BT and all I got from BT was "This is when you're leaving and this is the date of your final bill". On the day; BT stopped....Vodafone didn't start. I phoned Vodafone customer service (based in Glasgow for Broadband) and they were excellent. Ended up needing an engineers visit the following week. So, because i'm with Vodafone on mobile; they gave me 50GB of data to use my phone as a hotspot whilst I waited for the engineer. 4G tethering meant I had excellent broadband the entire time.
Engineer arrived (Openreach) and told me the phone line had been wrongly connected at the exchange (by Openreach). Took him 20 minutes to sort it out. Broadband kicked in within the hour and it's been consistently great since. broadband speed tests show I'm getting everything promised...and all for over £10 a month less than BT standard 17mbs.
So I'm a very happy customer and happy to share the experience.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    5 stars
Manchester Vodafone  
I switched in November 2016 with the promise that my broadband service would be better than my previous supplier and I had 5 months of shockingly bad customer service including Vodafone staff lying to me, not following through on promises and staff blaming each other for poor service. My broadband speed was much slower than I've ever had with BT or Sky and non existent on numerous occasions. Vodafone blamed it on so many things that I lost count and I spent hours on the phone trying to resolve it - they even blamed it on my computer and told me to take it to PC world to get it fixed ! I switched back to Sky and this morning after plugging my sky router box in no more than 10 minutes later my broadband signal is working perfectly again. I would not recommend switching to Vodafone broadband to anyone.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
North yorkshire Vodafone  
Got Vodafone broadband in November. Had service for a week theb cut out. Then I was told thw earlier it could be fixed is on Christmas eve. Then come Christmas eve they said there was a problem with the phone like. A week later had an gas engineer out who fixed the line and the internet was working. Lasted for 2/3 weeks then cut out again. When chasing it up I was told it would take 3 days as per the contract. 3 days later I was told that the line had gone down. Had an engineer come out 10 days later who said that the line was fine now and the number had changed. I didn't want my number changed. I was not reimbursed any money that I had paid for a sub par service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Slough Vodafone  
The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Aberdeen Vodafone  
I cannot believe I was foolish enough to believe that this amateurish home broadband service provider could provide the same or better service than BT.. I regret the day I signed up for this diabolical service. With BT I was getting anything between 38 & 52 Mbps for the whole year. With Vodafone I receive anything between 40 and 0.42 Mbps ..... yes 0.42 Mbps! The majority of the time it is between 26 and 12 Mbps! At the time of writing this review it is constantly under 1 Mbps! When we started with Vodafone in Sept 2016 we were receiving 50 Mbps then, about a month later it reduced to anything between 38 and 20 Mbps. It has gradually reduced over the months (now March 2017) to its current speed of under 1 Mbps. I have contacted Vodafone technical support who are blaming my set-up at home for the diabolical speeds. If this was the case, how was it that I was receiving 50mbps for around a month when I first started the agreement and the 'set-up' I have now hasn't changed from the outset. Also, why was I, with BT, receiving between 38 and 52 Mbps with the same 'set-up'? Let's face it Vodafone, you are going back to the same attitude you had with your mobile phone customers in the 'noughties' i.e. You're are with us now.... tough! If you are thinking about joining Vodafone home broadband I really wouldn't bother if I were you.... go for another provider and pay for the line rental...... it will be with it in the long-run.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Norfolk Vodafone  
I switched to Vodafone Broadband last year from Sky.

First of all, the switch was seamless. I received the router in plenty of time and the service was turned on exactly when I was advised.

Since then, I am pleased to say that the down/up speeds have been way faster than Sky giving pretty reliable downloads of between 35-65 Mb/s.

Last off, I recently had an outage caused by Virgin Media putting a spade through some fibre in the street and the customer service I received was excellent.

I thoroughly recommend it.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Thatcham Vodafone  
Another tale of woe! How can Vodafone get it so wrong so often?

I had a nightmare trying to sign up online so in the end I phoned up. After 2 hours of messing around online it was all sorted in 15 minutes on the phone.

The good bits - the router turned up on time, the line when live and worked first time. I have 6 devices connected to the router and it hasn't fallen over yet.

The bad bits - they put me on the wrong package and when I told them, they denied it, said the slow speed was because of DLM....I am not that stupid.

Get to the online chat 3 days later and explain the problem, he says that I am on the 38mb package, so 34mb is quite good, shame I signed up for the 76mb package.

Then they want me to sign up for another 18 month contract to change my package, then they don't want to honour the £28 per month, including the £3 per month discount. It will also be another 2 weeks before they can change.

I reluctantly change and wait the 48 hours to get the email confirmation, I don't get it....I phone and they got the order wrong, it will be another 48 hours and then 14 working days.

Maybe I am the lucky one, at least it will only be 3 to 4 weeks before I get what I pay for....

I gave customer services 3 stars because they are nice people and polite and doing the best they can, they just work for a terrible company.
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Bromsgrove Vodafone  
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Portsmouth Vodafone  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

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Vodafone Buyers Guide

Can I get Vodafone Broadband?

Vodafone has installed its own fibre network equipment at exchanges across the country.

Vodafone's fibre broadband service is currently available in more than 24 million UK premises. This is around 85% of homes, and only just short of the coverage of the Openreach network owned by the BT Group. Therefore, if you're in a town or city you will almost certainly be able to get Vodafone Broadband - coverage is likely to be patchier in rural areas.

Use our postcode checker to see if Vodafone Broadband is available in your area.

What packages are available?

Vodafone Broadband offers three packages across a range of speeds and prices

  • Unlimited Standard Broadband 17 - standard broadband with speeds up to 17Mb. Requires 18 month contract, with line rental
  • Unlimited Fibre 38 - a mid-range fibre broadband package with speeds up to 38Mb. 18 month contract with one-off connection fee and no line rental
  • Unlimited Fibre 76 - the high-end fibre package with speed up to 76Mb. 8 month contract with one-off connection fee and no line rental

All three packages allow for truly unlimited usage. You get the high-tech Vodafone Connect wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app.

The standard broadband package includes line rental, although Vodafone advertises the total price in accordance with ASA guidelines. The fibre packages don't include line rental. However, you do still need a phone line, so it's likely that the cost of this has simply been merged into the total monthly price.

In all three cases there is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available.

Which package should I choose?

With only three packages to choose from, all with unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

Existing Vodafone customers - including those with Vodafone mobile - can get the Unlimited Fibre 38 package for the same price as the standard broadband deal. It's an attractive option if you need fibre broadband now, or think you might need it in future. You do have to pay a one-off connection fee of £49, though, so remember to factor this into the costs.

The standard broadband deal, with speeds up to 17Mb, is fine for normal use in smaller households. You should be able to stream HD TV through Netflix or BBC iPlayer to one device, or potentially two if you get good speeds.

For heavier use, such as in larger households where users would be streaming media to multiple devices simultaneously, or making multi-gigabyte games downloads, the fibre packages would be much more suitable.

Vodafone’s coverage checker shows which of the three packages are available in your area, as well as the maximum speed you might be able to achieve. In practice the speeds you get are dependent on numerous factors, including how far you are from your nearest telephone exchange, and the quality of the copper wiring in your home.

Points to consider before you choose

  • Are you currently a Vodafone mobile customer?
  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • How far do you live from a BT telephone exchange, and would these be a problem for standard broadband speeds?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It’s important to know what you’re getting when you sign up for broadband, as you may need to budget for extras

  • Vodafone Connect router worth £130 - the router supports several unique features including “Beam”, which uses beamforwarding technology to send a stronger signal to compatible devices, and “Boost”, which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Connect smartphone app - the router can be controlled by the Vodafone Connect smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Clear pricing - Vodafone's integrated pricing structure means you know exactly how much you will need to pay each month.
  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • Cheaper for Vodafone customers - if you’re already a Vodafone customer you can save £54 on fibre broadband over the course of an 18 month contract.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn’t just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.

What are the drawbacks of Vodafone Broadband?

Nothing’s perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • The best deals saved for Vodafone customers - pricing can be more attractive if you’re already a Vodafone mobile customer.
  • Long contracts - all of the Vodafone Connect packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you get few other extras for your money.
  • Expensive fibre connection fee - fibre broadband packages include a £49 activation fee. There's an extra delivery charge for the router on all packages, as well.
  • An unproven service - although Vodafone is one of the world’s largest telecoms companies, Vodafone Broadband is a new entry into the home broadband market. As such, we’re still awaiting reviews from its customers.
Broadband.co.uk