Vodafone

ADSL and Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband up to 76Mb available
  • Range of call packages available
  • Free AC-rated wireless router

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Vodafone Unlimited Standard Broadband 17
£23.00 per month
18 month contract

£6.99 upfront cost

  • Unlimited monthly allowance
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 38
£26.00 per month
18 month contract

£30.99 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Unlimited monthly allowance
  • £3 monthly discount for existing Vodafone customers!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 76
£31.00 per month
18 month contract

£30.99 upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • No line rental on fibre - you don't need to pay an extra line rental charge on the fibre broadband deals
  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Good deals for existing customers - existing Vodafone customers can get the 38Mb fibre for the same monthly price as the standard broadband package
  • Cutting-edge router - the bundled Vodafone Connect router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • No usage caps - there are no restrictions on the amount you can download, and no traffic management either
  • Innovative smartphone control - with the Vodafone Connect app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - new and upgrading customers will be able to see online the actual speeds they should get. If this speed isn't achieved within 28 days of notifying Vodafone, they will be free to leave

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • It’s not available everywhere - the service is not available outside of Vodafone network areas
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Unproven service - as a newer player in the broadband arena, Vodafone's record is as yet unproven

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic

  • 18 month contracts on all deals

  • Unlimited broadband usage

  • Free connection on some packages

  • Support service available 24/7 via forums, and between 8am and 11pm on the phone, 7 days a week

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

3.4 stars
  satisfaction rating based on 982 customer ratings since 2016-01-23. See more Vodafone customer ratings and reviews.

Details last checked on 2017-01-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    3.4 stars
  • Speed
    3.2 stars
  • Reliability
    3.3 stars
  • Customer Service
    3.4 stars

Based on 982 customer ratings since 2016-01-23

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Vodafone router is not compatible with Sonos, clearly they don't mention this in a sales pitch. After 2 days of trying to connect my Sonos I found a long forum stating it's a know problem with the Vodafone hardware and still no fix after a year. Vodafone customer service were fully aware and advised me to leave while in my cooling off period as could be a very long time before resolved.
Wi-fi connection also unstable. They only state they are a wired broadband service and don't support wi-fi. Certainly not up to date with technology.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Essex Vodafone  
Dont be tempted by price they offer... For the price you get a substandard router which will cut out as soon as more than 5 or 6 devices are connected. Vodafone have confirmed that the router can only handle 7 devices at once and i should switch my devices off when not using them. They also will not give you the passwords required to connect your own better quality router to improve the situation.
When i can get connected the speeds have been as advertised just dont look at your mobile phone whilst streaming a movie or you lose your internet conmection for 10 minutes while the router resets itself.
Very poor product
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
  • Customer Service
    1 star
Skegness Vodafone  
If I could give half a star I would, even no star.

The customer service advisors are absolutely useless, cannot correct/amend bills, can't listen, very robotic with answers (sounds like they are giving answers from a sheet of paper) we have had to cancel our DD to sort out a simple overcharged invoice which Vodafone's incompetent staff messed up in the first place instead of charging for a early upgrade they charged full price for the device.
So far it has been 6 and a half weeks and I have made numerous calls and wrote 2 letters to The Customer Relations office. The Customer Relations office are more useless than watching paint dry they don't sort out issues however they are very well trained to get on your nerves, you end up training them!!! Bunch of muppets wasting time is what they are paid for. There's so many call centres all over the world that they can't find call recordings so they make the customer look like a liar.
I fail to understand what the fascination of cheap labour is when it was simpler when every thing was in the same place and call recordings could be found?
The Indian advisor told me that there are NO managers or supervisors available to which I said so staff are left to do whatever they want then hmm no wonder customers receive such bad service.
If your call goes to India just hang up and re-dial until the call goes to UK or South Africa.
I have a business line with Vodafone and find their service atrocious beyond belief. Where you could be making money for your business you end up spending valuable time talking to numpties. After all our business lines come to an end we will definitely be leaving Vodafone. For the rates they charge I would expect far better service.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Vodafone  
Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.

I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.

Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Oldbury West Midlands Vodafone  
Unacceptable service, avoid

Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    4 stars
Wolverhampton Vodafone  
I do not recommend
I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them
  • Satisfaction
    1 star
  • Speed
    1 star
Rugby Vodafone  
Awful, don't waste your time! We switched from BT to Vodafone after a good offer was emailed to me because I am a Vodafone mobile customer. After 2 weeks, I had still not received a router so I had to call up to find out what was going on. They offered to send another one out or I could go into a Vodafone store and pick it up, which I thought would be the best option to ensure I get it on time as my 'go live' date was now only a few days away. Went into Vodafone store to collect it only to find the staff in there could not authorise and activate the router. They had to call customer service and after waiting 30 minutes for them to get through to someone I walked out as I had wasted enough time with this already. I called up to cancel the deal as I was no longer interested in going with Vodafone after this. However a few days later I was still receiving emails and texts from Vodafone telling me my service will be activated soon! I phoned up yet again to establish if the service had been cancelled. They assured me it has however the next day I signed up with Plusnet and they sent me a message telling me they could not complete the order because Vodafone still have a stop on the line! Just unbelievable and really wish I had not gone with Vodafone. Needless to say, I will be also cancelling my vodafone mobile contract because of this.
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
East Sussex Vodafone  
Although I can't fault the broadband and home phone switchover, their Home Broadband customer service is appalling!

I am unable to access any online details for my new broadband account and they have managed to block any access to my online mobile account. Trying to call them is a joke with the options taking you round in circles without connecting you to a real person. The webchat is next to useless and only made the situation worse. In desperation, I have emailed the CEO, Jeroen Hoencamp and asked him to rectify the situation. My original email to him was 9 days ago and as of this morning, I haven't received a reply nor any contact at all from Vodafone customer service. I have emailed him again today. Let's see what happens now.
  • Satisfaction
    5 stars
  • Speed
    1 star
  • Reliability
    5 stars
  • Customer Service
    5 stars
Birmingham Vodafone  
Having had Vodafone for 3 months now, and throughout of the last 11 weeks, i have experienced several problems.
Its the worst of all, general attitude of support with a huge lack of customer service.

Never have i experience so poorly service.
I have been customer at TalkTalk as well - and even their service is rated better.

Such a shame! It could have been so good, but when their 2nd line team just closes tickets without faults being fixed, with a comment of "your router looks stable now, and have been for the last 24 hours" - it is very frustrating.
Trying then to call back is just impossible Their IVR doesn't let you enter your customer number, and after endless attempts, puts you over to mobile, who don't understand fixed line.

Many a times, i have tried to escalate the issues, but just no reaction from their "Resolution team".
I have once been able to speak with a team leader, but i might as well have spoken to my neighbours 4 year old.

I have only experience incredibly poor service, and next to that, the invoicing comes different - my original offer was free for 6 months, then 5/month.
From having paid £10 months down to now this month £2,50 for 12 months - i am not really sure, where we are at.
Martin Lewis from MoneysavingExpert have in this weeks email, an article about how poorly Vodafone's service is. Is it VERY poorly, so if you get the opportunity, run away and save your good mood and patience.

A bit of technical information:
They will cap upload at 18meg download, 1meg upload.
SNR will be set to 9dB as minimum.
Yet with this high SNR, the line often fails - however, the biggest problem is the feeling of the exchange is heavily congested - it shouldn't, with the use of their own very high speed network. But it does, and it is awful. The tech teams will NOT go into any discussion about this. Instead, you are forced to far about with changing wireless channels, trying different network cables in different ports, trying different filter. Never a single time, they have wanted to look at their own part of the network. So it's either you or BTOR, that have the fault NEVER them. Despite giving ping and trace route results that clearly lead to so problems, they offer no comments to it at all.

If you can leave, do so.
If you consider to opt in with them - please, please re-consider and save yourself for the hassle.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Stockport Vodafone  
Appallingly bad. Avoid Vpdafone at all costs.

When I contracted with them they assured me that my exchange and line would be able to handle the 76mbps download speeds. Shortly after installation I rang to complain and they put me off ewith some tests. Today I was getting 13Mbps rang again and they have now said my exchange and line are not capable of handling the speed. I tried to cancel my contract on the basis that they had sold me something they should have known they could not provide and they have told me sorry you can't because more than 30 days have expired. Yet in their instructions they say it can take up to 30 for the speed diagnostics to be completed and we should not worry or turn the router off! Wow talk about a scam. A totally unethical company. NEVER AGAIN !!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Overton Vodafone  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

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Vodafone Buyers Guide

Can I get Vodafone Broadband?

Vodafone has installed its own fibre network equipment at exchanges across the country.

Vodafone's fibre broadband service is currently available in more than 24 million UK premises. This is around 85% of homes, and only just short of the coverage of the Openreach network owned by the BT Group. Therefore, if you're in a town or city you will almost certainly be able to get Vodafone Broadband - coverage is likely to be patchier in rural areas.

Use our postcode checker to see if Vodafone Broadband is available in your area.

What packages are available?

Vodafone Broadband offers three packages across a range of speeds and prices

  • Unlimited Standard Broadband 17 - standard broadband with speeds up to 17Mb. Requires 18 month contract, with line rental
  • Unlimited Fibre 38 - a mid-range fibre broadband package with speeds up to 38Mb. 18 month contract with one-off connection fee and no line rental
  • Unlimited Fibre 76 - the high-end fibre package with speed up to 76Mb. 8 month contract with one-off connection fee and no line rental

All three packages allow for truly unlimited usage. You get the high-tech Vodafone Connect wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app.

The standard broadband package includes line rental, although Vodafone advertises the total price in accordance with ASA guidelines. The fibre packages don't include line rental. However, you do still need a phone line, so it's likely that the cost of this has simply been merged into the total monthly price.

In all three cases there is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available.

Which package should I choose?

With only three packages to choose from, all with unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

Existing Vodafone customers - including those with Vodafone mobile - can get the Unlimited Fibre 38 package for the same price as the standard broadband deal. It's an attractive option if you need fibre broadband now, or think you might need it in future. You do have to pay a one-off connection fee of £49, though, so remember to factor this into the costs.

The standard broadband deal, with speeds up to 17Mb, is fine for normal use in smaller households. You should be able to stream HD TV through Netflix or BBC iPlayer to one device, or potentially two if you get good speeds.

For heavier use, such as in larger households where users would be streaming media to multiple devices simultaneously, or making multi-gigabyte games downloads, the fibre packages would be much more suitable.

Vodafone’s coverage checker shows which of the three packages are available in your area, as well as the maximum speed you might be able to achieve. In practice the speeds you get are dependent on numerous factors, including how far you are from your nearest telephone exchange, and the quality of the copper wiring in your home.

Points to consider before you choose

  • Are you currently a Vodafone mobile customer?
  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • How far do you live from a BT telephone exchange, and would these be a problem for standard broadband speeds?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It’s important to know what you’re getting when you sign up for broadband, as you may need to budget for extras

  • Vodafone Connect router worth £130 - the router supports several unique features including “Beam”, which uses beamforwarding technology to send a stronger signal to compatible devices, and “Boost”, which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Connect smartphone app - the router can be controlled by the Vodafone Connect smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Clear pricing - Vodafone's integrated pricing structure means you know exactly how much you will need to pay each month.
  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • Cheaper for Vodafone customers - if you’re already a Vodafone customer you can save £54 on fibre broadband over the course of an 18 month contract.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn’t just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.

What are the drawbacks of Vodafone Broadband?

Nothing’s perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • The best deals saved for Vodafone customers - pricing can be more attractive if you’re already a Vodafone mobile customer.
  • Long contracts - all of the Vodafone Connect packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you get few other extras for your money.
  • Expensive fibre connection fee - fibre broadband packages include a £49 activation fee. There's an extra delivery charge for the router on all packages, as well.
  • An unproven service - although Vodafone is one of the world’s largest telecoms companies, Vodafone Broadband is a new entry into the home broadband market. As such, we’re still awaiting reviews from its customers.
Broadband.co.uk