Vodafone

ADSL and Fibre broadband packages from an established mobile phone and broadband provider

  • Fibre broadband up to 76Mb available
  • Range of call packages available
  • Free AC-rated wireless router

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Vodafone Unlimited Standard Broadband 17
£23.00 per month
18 month contract

£6.99 upfront cost

  • Unlimited monthly allowance
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • Free connection
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 38
£26.00 per month
18 month contract

£55.99 upfront cost

  • Up to 38Mb download speed
  • Up to 9.5Mb upload speed!
  • Unlimited monthly allowance
  • £3 monthly discount for existing Vodafone customers!
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Vodafone Unlimited Fibre 76
£31.00 per month
18 month contract

£55.99 upfront cost

  • Up to 76Mb download speed
  • Up to 19Mb upload speed!
  • Unlimited monthly allowance
  • Vodafone Connect Wireless Router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Reasons to choose Vodafone Broadband

  • No line rental on fibre - you don't need to pay an extra line rental charge on the fibre broadband deals
  • Excellent value fibre - Vodafone's fibre packages are priced very competitively against the other big name broadband providers
  • Good deals for existing customers - existing Vodafone customers can get the 38Mb fibre for the same monthly price as the standard broadband package
  • Cutting-edge router - the bundled Vodafone Connect router supports fast 802.11ac networking, plus cutting-edge technologies for speedier downloading
  • No usage caps - there are no restrictions on the amount you can download, and no traffic management either
  • Innovative smartphone control - with the Vodafone Connect app you can control the router via your iPhone or Android phone
  • Minimum speed guarantee - new and upgrading customers will be able to see online the actual speeds they should get. If this speed isn't achieved within 28 days of notifying Vodafone, they will be free to leave

Possible downsides

  • Long contracts - all Vodafone Broadband packages require an 18-month contract
  • It’s not available everywhere - the service is not available outside of Vodafone network areas
  • No TV bundles - it isn't currently possible to get TV services with your Vodafone broadband
  • Unproven service - as a newer player in the broadband arena, Vodafone's record is as yet unproven

Features at a glance

  • Up to 17Mbps download speeds or up to 76Mbps via fibre optic

  • 18 month contracts on all deals

  • Unlimited broadband usage

  • Free connection on some packages

  • Support service available 24/7 via forums, and between 8am and 11pm on the phone, 7 days a week

  • Free AC-rated wireless routers with all deals

  • Line rental required on all deals, no inclusive calls as standard, Evening and Weekend or Anytime calls available at extra cost

3.3 stars
  satisfaction rating based on 1108 customer ratings since 2016-02-25. See more Vodafone customer ratings and reviews.

Details last checked on 2017-02-09

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.

Customer Ratings Summary

  • Satisfaction
    3.3 stars
  • Speed
    3.1 stars
  • Reliability
    3.2 stars
  • Customer Service
    3.4 stars

Based on 1108 customer ratings since 2016-02-25

Show all time ratings

Add your own review of Vodafone

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Portsmouth Vodafone  
Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Cheshire Vodafone  
I have been with vodafone for nearly a year and cannot wait for my contract to finish! The initial changeover went like a dream but unless you only want ethernet and perhaps a couple of wifi devices, I would strongly advise looking elsewhere. I suddenly started to get problems with wifi devices suddenly disconnecting. All I get from the customer services is that my contract is for the broadband only and wifi is a 'curtesy' service! They suggest that I only ever have a maximum of 5 devices on at once and switch off the wifi on TV's mobiles etc when not being specifically used! I should also use the app to make sure that I havent forgotten to switch anything off! We had more of the family at home when I was with sky and must have had about 15 devices connected at times, with no problems at all. The router also just cuts out on occasions and needs rebooting. Vodafone won't let you use another router. In future I will happily pay a bit more for a decent service
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    4 stars
  • Customer Service
    2 stars
preston Vodafone  
I signed up in January online to the 76mb package, it was supposed to get actived on the 24th of January which then got pushed to the 4th of Feb, no biggy, then the router turned out to be faulty so I had to wait for a replacement and sent the other back, then when i finally got it plugged in turns out I'm on the 38mb package so I rang up to be told tomorow it'll change over, ring up tomorow and they say the operations team will ring you within 10 days. 10 days pass, no call, no email. A day later I get a text saying it'll upgrade within 24hours, it didn't. I keep ringing everyday to get told tomorow everytime and also thirty pound credit one time to compensate apparently. We're now 6 days past then and no upgrade, I called today to be told tomorow again, she also offered me thirty pound credit again to which I replied I'd already been offered that to which she replied that I haven't got that basically and she can't see any evidence of that ever being offer to me on the system. Seems abit of a joke to me, the customer service are friendly but nothing is gets done.
  • Satisfaction
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
  • Customer Service
    2 stars
Halifax Vodafone  
Wish there was a minus star ....where do I start . Ok went from Sky to Vodaphone on the 31st January promise fibre for a lower price just plug in and switch on .....17 days later it worked although not working to great.The technical team and customer services promised to phone you back only once this occurred in the 17 days without service ,they kept blaming BTopen reach when the engineer came from BT this type of fault is normally rectified within 48 hours really evident that vodaphone didn't raise a ticket - my advice stick with a trusted brand ...I wrote to the director to fix my issues
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Pontypridd Vodafone  
I have had this opportunity to speak to this gentleman who is currently in South Africa (Cape Town), his name is Anthony Ford, this guy has been an absolute life saver to assist me with few problems that I have had recently, since the problem was not looking to get resolved within a day, he actually called me back the following day as he promised to resolve my query, I strongly recommend every network to actually consider taking someone as Anthony to be hired in their team in order to have satisfied customers!
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
London Vodafone  
By far the best FTTC provider that I have used. Vodafone is my third provider. I have been with them since July 2015 and I don't intend to move away from them given that I have served my minimum contract period.

Customer Service is first class. What problems (2 of them) I have experienced have been resolved very quickly with follow-up calls from CSR to ensure all is well. As a Vodafone Mobile customer, when my line was down caused by third party cable damage in my area, they added extra data to my mobile allowing me to remain online whilst my line was repaired.

The router is superb along with the app allowing you to control and prioritise your broadband to devices.

Above all, an excellent package, well priced with great service. I have recommended to family and friends some have switched and experienced the same service as me. I will continue to recommend as I have always found Vodafone to be one of the better companies to deal with.
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
  • Customer Service
    5 stars
Ingleby Barwick, Stockton-on-Tees Vodafone  
worst broadband provider ever didn't transfer over phone number broadband was rubbish they ever solved the issue so we cancelled i do not recommend at all
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
newton aycliffe Vodafone  
Came home from work to discover Vodafone Broadband is not working. I will try to keep it short, below outlines the appalling service:

Weds 1st - i called to report a fault and spoke to Rob he tried to resolve the issue, had me unscrewing wall boxes etc for over 2 hours. He could not resolve the issue so advised he would have to escalate the problem to the Tech dept which could take 48hrs.

Fri 3rd - having heard nothing and Broadband still not working I called & spoke to a woman who advised me that she had just been advised the system was down and had been for 2 hours and could be down for the rest of the day! I asked, how long she had been at work, she confirmed most of the eve, so i explained that surely she would have known the system was down unless she had been skiving for the last two hours and as a result i believed she was lieing to me, she didnt know what to say! She advised me that she could not help. I requested a Manager call me, she told me Managers do not talk to customers before having 24 hrs to investigate any issues! I asked if the Tech dept were open over the weekend, she confirmed the Tech dept were open until 9pm on weekends. She also advised me (even though the system was apparently down) That Rob, who i had initially spoke to on Weds 1st had failed to raise the fault request correctly and so a new request had to be raised.

Sat 4th spoke to a guy at approx 6:20pm in the hope of talking to the Tech dept but he advised that the Tech dept closed at 6pm and there was nothing he cld do, i explained i was told on Fri that the Tech Dept worked until 9pm and i was not happy, he suggested i cld change suppliers!

He then advised that my fault report had been 'picked up' and the update was that my line was showing that i was connected to a BT Hub and so possibly had a crossed line! He assured me he would get someone to call me on Sun.

Sun 5th spoke a woman who told me my fault report had been worked on by an Engineer but she cld not up date me! The Tech Dept were still open but the Engineer dealing with it was not available! She agreed to get a Manager to call me by close of business to update me. She advised me not to work from home on Mon and if i had not heard anything by 9pm on Mon i shld not plan to work from home on Tues either!

Mon 6th called Customer Relations - after apologising for the terrible service and assuring me she would get my issues resolved I was transferred to a Tech Manager who was useless, he repeated what i had been told on Sat, apparently my wifi was connected to a BT Hub so there was possibly a crossed line, however, the Engineer dealing with my fault was unavailable and so there was nothing that cld be done until 7th Tues. I asked to be put back through to Customer Relations as i felt i had achieved nothing! He didnt have the ability to do so, so gave me the Tel No. for Mobile phone complaints!

I called Customer Relations using the Tel No i had used previously to find they were closed!

7th Tues I called Customer Relations, after many apologies, they put me through to a chap in a Dept (not sure which one). He started off telling me that I had not received a call back from anyone because it takes 24hrs to update a Tel No and i had apparently updated my Tel No on the 5th, i told him that was rubbish as Rob had called me on weds 1st on both my landline & mob, just another excuse for lack of comms! He then spoke to the Tech Dept and apparently, Amy told him that there had been a number of outages (not in my area) that had caused a back log, my ticket had been picked up but not actioned. After a rant from me, he went back to Tech Dept.
then asked me what hub i had I confirmed I had a Vodafone Hub.
I was then passed on to Alex Lead Advisor in leeds on Karls Team he advised that a Tech person would call me today and that he would call me back at 4pm to confirm i had received a call.

7th Tues - 11:10 am - William 2nd Line, Tech Team Manager in Scotland called to explain that apparently, a BT Engineer had worked on our local box on Thurs 2nd Feb to set up a new BT line in the area and had disconnected my line! I explained my I had reported my fault on Weds 1st so how could that be, i was advised their work logs only go back so many days so work by a BT Engineer could have been carried out on the 1st!!!! Ultimately, an engineer will need to visit my property to trace the line!

An appointment is booked for Thurs 9th!

This has been an absolute nightmare, I have spent hours on the phone and every call bar 1 has been instigated by me! I have missed 3 days work from not being ablevto work from home, I have been lied to, promised call backs and still failed to speak to a Manager and apparently, it is BT's fault! My advice is to Stick with paying line rental and stay with a company that has a better Customer Service record because Vodafones is truly appalling!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Wymondham Vodafone  
Vodafone router is not compatible with Sonos, clearly they don't mention this in a sales pitch. After 2 days of trying to connect my Sonos I found a long forum stating it's a know problem with the Vodafone hardware and still no fix after a year. Vodafone customer service were fully aware and advised me to leave while in my cooling off period as could be a very long time before resolved.
Wi-fi connection also unstable. They only state they are a wired broadband service and don't support wi-fi. Certainly not up to date with technology.
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
  • Customer Service
    3 stars
Essex Vodafone  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

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Vodafone Buyers Guide

Can I get Vodafone Broadband?

Vodafone has installed its own fibre network equipment at exchanges across the country.

Vodafone's fibre broadband service is currently available in more than 24 million UK premises. This is around 85% of homes, and only just short of the coverage of the Openreach network owned by the BT Group. Therefore, if you're in a town or city you will almost certainly be able to get Vodafone Broadband - coverage is likely to be patchier in rural areas.

Use our postcode checker to see if Vodafone Broadband is available in your area.

What packages are available?

Vodafone Broadband offers three packages across a range of speeds and prices

  • Unlimited Standard Broadband 17 - standard broadband with speeds up to 17Mb. Requires 18 month contract, with line rental
  • Unlimited Fibre 38 - a mid-range fibre broadband package with speeds up to 38Mb. 18 month contract with one-off connection fee and no line rental
  • Unlimited Fibre 76 - the high-end fibre package with speed up to 76Mb. 8 month contract with one-off connection fee and no line rental

All three packages allow for truly unlimited usage. You get the high-tech Vodafone Connect wireless router as part of the package. This incorporates several cutting edge technologies to improve wi-fi access around your home. It can also be controlled and managed via a mobile app.

The standard broadband package includes line rental, although Vodafone advertises the total price in accordance with ASA guidelines. The fibre packages don't include line rental. However, you do still need a phone line, so it's likely that the cost of this has simply been merged into the total monthly price.

In all three cases there is the option to add a landline calls plan. Evening and weekend, and Anytime calls packages are available.

Which package should I choose?

With only three packages to choose from, all with unlimited usage, the same contract length and the same high-end router, you can safely make your decision based on speed and price.

Existing Vodafone customers - including those with Vodafone mobile - can get the Unlimited Fibre 38 package for the same price as the standard broadband deal. It's an attractive option if you need fibre broadband now, or think you might need it in future. You do have to pay a one-off connection fee of £49, though, so remember to factor this into the costs.

The standard broadband deal, with speeds up to 17Mb, is fine for normal use in smaller households. You should be able to stream HD TV through Netflix or BBC iPlayer to one device, or potentially two if you get good speeds.

For heavier use, such as in larger households where users would be streaming media to multiple devices simultaneously, or making multi-gigabyte games downloads, the fibre packages would be much more suitable.

Vodafone’s coverage checker shows which of the three packages are available in your area, as well as the maximum speed you might be able to achieve. In practice the speeds you get are dependent on numerous factors, including how far you are from your nearest telephone exchange, and the quality of the copper wiring in your home.

Points to consider before you choose

  • Are you currently a Vodafone mobile customer?
  • How many people will be using your broadband connection, and will they be using it for streaming or downloading?
  • How far do you live from a BT telephone exchange, and would these be a problem for standard broadband speeds?

Compare all Vodafone Broadband packages

What do I get when I sign up?

It’s important to know what you’re getting when you sign up for broadband, as you may need to budget for extras

  • Vodafone Connect router worth £130 - the router supports several unique features including “Beam”, which uses beamforwarding technology to send a stronger signal to compatible devices, and “Boost”, which enables you to prioritise speeds to a single device for faster downloading.
  • Access to the Vodafone Connect smartphone app - the router can be controlled by the Vodafone Connect smartphone app for iPhone and Android. With this app you can manage your network, turn it on and off on a schedule, set up Guest access and limit access to family members, and change the password.
  • Six months free anti-virus protection - all customers get access to a free six month subscription to the F Secure SAFE anti-virus package.
  • Free tech support - Vodafone provides free customer service by phone from 8am to 11pm.

What are the benefits of Vodafone Broadband?

What are the main reasons why you should consider buying a broadband package from Vodafone?

  • Clear pricing - Vodafone's integrated pricing structure means you know exactly how much you will need to pay each month.
  • Competitively priced - Vodafone's fibre broadband packages are priced very favourably against the other big name providers.
  • Cheaper for Vodafone customers - if you’re already a Vodafone customer you can save £54 on fibre broadband over the course of an 18 month contract.
  • High-end router - the router supports superfast 802.11ac networking and some unique features. And it isn’t just restricted to fibre broadband customers, either.
  • Smartphone control - the free iPhone and Android app makes managing your network a lot easier.
  • Smart parental controls - the Family Time feature, available through the app, enables you to tailor broadband access for each member of your household, including how much time they can spend online and what they can see.

What are the drawbacks of Vodafone Broadband?

Nothing’s perfect. What potential downsides to Vodafone Broadband should you be aware before you sign up?

  • The best deals saved for Vodafone customers - pricing can be more attractive if you’re already a Vodafone mobile customer.
  • Long contracts - all of the Vodafone Connect packages require an 18 month contract. Much of the competition offers 12 month contracts or even shorter.
  • Few extras - the router's impressive, but you get few other extras for your money.
  • Expensive fibre connection fee - fibre broadband packages include a £49 activation fee. There's an extra delivery charge for the router on all packages, as well.
  • An unproven service - although Vodafone is one of the world’s largest telecoms companies, Vodafone Broadband is a new entry into the home broadband market. As such, we’re still awaiting reviews from its customers.
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