TalkTalk Broadband Buyers Guide

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 36Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£17.95 for 18 months
£30.00 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband + Entertainment
£27.95 for 18 months
£46.00 thereafter

£50.00 upfront cost

  • 18 months reduced price + 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£22.45 for 18 months
£36.00 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 38Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • HomeSafe® online safety controls
  • 802.11ac Wifi Hub giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 38Mb average download speed is available as standard, or you can upgrade to a package averaging 67Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky One & Two, FOX and Sky Sports News
  • All broadband products come with the award winning Wi-Fi Hub, and you also get one if you upgrade from a standard to fibre package
  • Home Move service - moving house made easy by using TalkTalk's handy service
  • Great Connection Guarantee - you can leave TalkTalk within your first 30 days if you aren't happy with the service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk. This may be a hassle for some, though others may find combining the bills for everything to be useful
  • No short fibre deals - you can only get TalkTalk fibre on an 18 month contract
  • Complaint levels - Ofcom figures show TalkTalk have customer complaint levels significantly above the industry average

† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.

Features at a glance

  • Download speeds average 11Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to average 67Mb downloads

  • 18 month contracts

  • Usage allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Wifi Hub with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • TalkTalk Broadband have published a Traffic Management Policy

2.6 stars
  satisfaction rating based on 8555 customer ratings since 2018-10-14. See more TalkTalk customer ratings and reviews.

Details last checked on 2019-10-04

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
18
months
£215 £17.95
£30.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
38Mb
truly
unlimited
18
months
£269 £22.45
£36.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Superfast Fibre More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
67Mb
truly
unlimited
18
months
£299 £24.95
£41.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband + TV Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£335 £27.95
£46.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband + Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£385 £27.95
£46.00 after 18 months
Offer for new customers only

£50.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre + Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
38Mb
truly
unlimited
18
months
£389 £32.45
£52.00 after 18 months
Offer for new customers only

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre + Entertainment More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
38Mb
truly
unlimited
18
months
£414 £32.45
£52.00 after 18 months
Offer for new customers only

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-10-04

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Customer Service
    2.6 stars
  • Speed
    2.4 stars
  • Reliability
    2.6 stars

Based on 8555 customer ratings since 2018-10-14

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I have suffered TalkTalk as my IP provider for 20 years to
keep my email address. On 7/6/19 I renewed my contract by
phone when I was promised the contract document by mail.

I'm still waiting 4 months later

I received the new 4 port DSL3782 router but on connecting
find it doesn't provide an IP number to my networked printer.
Before each computer session I have to fiddle with the
router/printer to get it an IP number so I can print.


The new router can be slow in returning search results.
F'instance googling "supreme court" or "nuclear science"
took 60 seconds each time to return results. Others have
complained in forums of the same problem with the DSL3782
router so I reverted to my old DSL3780 router which works OK.

My email domain, which has worked for years, is tiscali.co.uk
but on contract renewal TalkTalk sent me a letter stating
"we can't reach your email address" and giving my mail domain
as hotmail.co.uk. This stated I should update my email addy
otherwise they'd send bills by post at £2 each. I received my
first bill yesterday - for Sept.

I tried to log into TalkTalk's "My Account" but the page was
either blank or could not be reached from TalkTalk's homepage
which was grayed out. (eventually fixed by clearing cookies and
everythingh else with CCleaner). Now I can reach the "MyAccount"
page but can't log in with the ficticious hotmail
or the tiscali
domain which are not recognised. I'm rung support 3 times but
they state they can't change the registered mail domain. 1st tier
support work from scripts and it's pot luck whether you get someone
experienced or completely useless.

So I'm scr&wed. I can't log in to MyAccount and I'm stuck with
intermittent monthly bills at £2 each.

I suspect my problems are something to do with TalkTalk deprecating
the tiscali domain and tightening security as a result of being hacked.

I have 12 months left on my contract but I'll leave TalkTalk as soon as
I find a better provider. I'll write stating they've breached the terms
of the contract (that I did not receive) and that I've stopped the DD.


My recommendation - DO NOT USE TALKTALK.
London TalkTalk  
TalkTalk, Sky and BT, all using same network OpenReach so they all provide same ****** unreliable service. The terrible customer service might be due to lack of training.
The price for my plan was going up every 3 months as extras were added without me requesting them so had to waste at least 1 hour every time to get the refund.
Happy this is my last month of contract however I was overcharged again and I am "not entitled to a refund" as I am not extending my contract!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Completely unreliable service that drops out continually. Customer service has been appalling!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Machen TalkTalk  
If you want 5mbs internet that can't even load a Youtube page... Get this. I canceled 4 days into it getting installed and the funniest thing is when I told them the internet is extremely slow they told me 'It takes 2 weeks for the internet speed to get as fast as possible' LOL and guess how long the cooling period is for canceling without fees? 2 weeks... An absolute joke- wasted 2 weeks waiting for the broadband to arrive now have to wait another 2 weeks for a new one to get installed. Just a total waste of time and money. Should have read the reviews on here before purchasing- I hope others can see this message and save their time and energy.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
I am absolutely disgusted with Talk Talk. I have been a customer for several years. The broadband lately has been dropping in and out, the tv box keeps losing signal and my pin number never works for fils etc. I have tried calling on numerous occasions with no help whatsoever. One individual even suggested unscrewing the phone box with a knife when I said I didn't have a screwdriver to fit. I have now cancelled and gone elsewhere only to find they have invoiced me for a further 1 month in advance even though they know I have cancelled my contract and they have disconnected it. They said I had to pay and then apply for a refund...this is not happening, I would never get the refund as their customer services is awful. Would never use them again. If I could give minus for review It would all be -10
Sussex TalkTalk  
Diabolical customer service. I’d been with talktalk for over 10 years when overnight literally thousands of my emails disappeared into thin air. After hours of torturous exchanges with various staff and being escalated to the highest level, the answer was basically tough luck. You don’t own the email even though you can’t take it with you, and your data isn’t protected. So good luck everyone if your unfortunate enough to be involved with them. You’ll need it!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Wolverhampton TalkTalk  
Terrible. The contract ended and they renewed it at a higher price all without telling us. I’m furious.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Hi
I had very bad experience with them!
I want to warn everyone to stay away from Talk Talk! You paying for the rubbish service. Few years ago I was with talk talk and believe me they are the worst Internet provider!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Belvedere TalkTalk  
I am locked into a contract until Dec 2020. Cannot wait to get out! The broadband is absolute rubbish. Tried to sort with customer service to no avail. Had to resort to buying 100gb package on my mobile and am using that to stream box sets on Netflix on our telly. AVOID THIS COMPANY AT ALL COSTS
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wirral TalkTalk  
No problem with the broadband for me but the customer service is unbelievably bad. I need to cancel because I’m moving house. Multiple calls , waiting, on hold, cut off, service staff who can barely speak English.
They’ve just lost my business for the next move.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Worcester TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Football on TV

The cheapest way to watch Premier League football this season

Posted on 2019-08-08 17:18 in Features EE Virgin Media BT Sky TalkTalk NOW Broadband

The Premier League is back, and there are more ways than ever to catch the action. Pick the wrong ones, though, and you could end up paying the best part of a grand for the privilege. Shop around, and there are savings to be had.

Let's look at the cheapest ways to watch the new Premier League season.

Sky Sports

Sky Sports is the self-styled home of football, and Sky have the rights to by far the most games. They'll show 128 in the 2019/20 season, across Friday nights, Saturday evenings, Saturday nights, Sunday afternoons and Monday nights. They get the first pick from all the games from each round, so this is where you'll catch the big derbies and the title deciders.

But Sky Sports isn't cheap. Although it actually only costs £18 a month, you can't get it from Sky TV as a standalone service. You need to take Sky Entertainment, too, which bumps up the price to over £40. Plus you need a dish, and a Sky Q box (with optional UHD viewing), and have to pay any installation and setup fees. And it all comes with an 18-month contract.

If you want the best service and are happy to make the commitment, your best bet for a good deal might to get Sky Sports and the rest along with Sky Broadband as part of a bundle. Check out the latest Sky TV with Broadband deals.

The same goes for Virgin Media customers, you can't just sign up for Sky Sports Premier League, it has to be taken as part of an expensive bundle along with all the other Sports channels and a variety of other premium Entertainment channels. However, if you're already with Virgin Media, this could still make sense for you. Check out the latest Virgin Media Sports offers.

NOW TV - the cheapest way to get Sky Sports

The cheapest way to get Sky Sports on your TV and tablet is through NOW TV's Sky Sports Football Season Ticket. Right now, they've got a 10 month season ticket available for just £199, offer ends on the 26th of August.

Alternatively, if you just want to watch on your phone, you can get the Sky Sports Mobile Month Pass for only £5.99 per month - you're limited to only one smartphone viewing at a time, but that's otherwise an unbeatably cheap way to access Sky Sports Premier League, and 4 other Sky Sports channels!

You can also get a cheap deal on the full Sky Sports Pass when you take it as part of a great value bundle with NOW Broadband. Just choose your preferred broadband plan and you can add the full Sky Sports package for only £20 a month for a year. That's 40% less than the full price. Even better, there's no contract on the TV side of the deal, so you can cancel whenever you want.

The NOW Broadband plans are very competitvely priced, ranking among the cheapest in the UK. They start at just £18 a month for the Brilliant Broadband service, with average speeds of 11Mb. Or if you'd prefer fibre you can get it for £25 or £30 depending on what speed you need. They're all on 12 month contracts as standard, or you can switch to a rolling contract by paying extra £60 upfront. Choose your NOW Broadband and Sky Sports Pass deal here.

If you don't fancy a broadband bundle and don't want to pay for a season ticket pass, you can take a standalone NOW TV Sky Sports Pass and get access to all 11 Sky Sports channels for £33.99 a month on a 30 day rolling deal. This undercuts the Sky Sports + Entertainment deal for Sky TV, and you can save more money by cancelling in June and July when there are no games.

Although the content's the same, the NOW TV experience isn't quite as good as what you get from Sky. There's no UHD, and HD resolution is currently pegged to 720p. You also can't record shows, though you can pause, rewind and watch on demand. For most, though, it should more than satisfy your hunger for the beautiful game.

As a streaming service you'll need to make sure your internet is fast enough to handle it. 4 to 5Mb should be enough for one device to stream 720p HD. If you need to upgrade, use our postcode checker to find the best and fastest broadband deals in your area.

Save on Sky Sports with TalkTalk TV

The other way to get a good saving on Sky's Premier League football coverage is through TalkTalk TV. If you're already a customer of TalkTalk's broadband and TV bundle - or are keen to sign up - you can add the full Sky Sports package to your deal at the half price rate of just £18.99 a month for six months. NOTE: This offer has now ended. That'll save you over £100 against what you'd normally have to pay if you went direct with Sky or Virgin. You can also add BT Sport for £25 a month for 12 months, if you sign up via BT.

This offer is available to new and existing customers. Take a look at the latest TalkTalk TV offers to see what takes your fancy.

Want BT Sport?

BT Sport have the rights to 32 matches on Saturday lunchtimes. BT get second pick of the games for 20 rounds, and fifth pick for the rest, so you might be more likely to get Watford's trip to Burnley than Liverpool vs Man City. They've also got all 20 games from two midweek rounds, and you get the Champions League and FA Cup among other things, too.

You can add BT Sport to your TV package for only £25 a month for 12 months if you're already a Sky TV or TalkTalk TV customer, and you can get a BT/Sky Sports bundle through Virgin Media. EE also offer a three month BT Sport trial through Apple TV 4K, followed by a cheap subscription for mobile users via the app.

But for the most part, BT Sport is for BT Broadband users, when it's included for free via app or included in all BT TV packages. Thinking about switching? Take a look at the latest TV bundle deals on BT Broadband.

Amazon Prime enters the field

The big new signing for the season is Amazon, who'll be showing games through their Prime Video service. They've got the rights to an impressive 20 matches spread over a rather less impressive two rounds played on Boxing Day and another as yet unspecified bank holiday. With staggered kick off times you might be able to catch more three or four games in total, if you want. But on the whole we'd regard this as a nice addition to the whole Prime package rather than a reason to sign up on its own.

If you're not on Prime Video yet, Amazon will often offer free trials of Prime that can be easily cancelled. If there's a particular Prime Video exlusive game or games that you have to watch, your cheapest option may be strategically timing when you begin your trial membership in order to cover the most matches.

Comments

Laptop and phone

Are broadband bundles or standalone deals right for you?

Posted on 2019-04-11 14:01 in Features EE Hyperoptic TalkTalk NOW Broadband BT Sky Virgin Media

Is it better to get your broadband, TV and phone services as part of a single bundle from the same provider, or should you shop around for the best standalone deals?

Is it simply a question of convenience versus flexibility? And does one work out cheaper than the other?

Let's take a look.

What kind of bundles can you get?

There are three types of broadband bundle. Where providers offer more than one you might see them described as triple or quad-play providers.

Broadband and call bundles

Most broadband services need you to have a traditional phone line, the price of which will be included in your broadband bill. Many providers - even some of the smaller ones - make the most of this requirement by offering you a call plan as part of a bundle. You can add off-peak, Anytime or International calls for a few extra pounds a month. If you don't add a plan the price for any calls you make just gets added to your bill.

Even some providers who don't require a landline will still offer you call bundles, and that can work out cheaper even if you don't intend to use them. For example, Virgin Media's broadband with phone options are cheaper than just standalone broadband for the offer introductory period of. After this, it goes up by £2 a month, but you always have the option of ditching the phone portion at the end of your minumum contract, or some people might consider the extra £2 worth it for extra piece of mind in an emergency. Of course, this isn't always the case, as with Hyperoptic who charge more for a phone bundle than they do for a standalone product. But it's worth investigating to see whether a potential provider requires a landline or not, and if you can make a saving by getting calls bundled in.

Broadband and TV bundles

Broadband and TV bundles are the next most common types of deal. These are generally restricted to the bigger name providers like Sky or BT, and can give you access to premium TV channels that show Premier League football or the latest movies. But beware, they aren't all like this. Some TV bundles, such as the basic TalkTalk or Virgin TV deals, don't offer many more channels than you can get with Freeview. You get a set-top box that lets you record or pause shows, but doesn't include any pay TV channels unless you choose to upgrade. Take a look at our guide on the cheapest ways to get pay TV for the full lowdown.

Broadband and mobile bundles

The other type of deal you can get is a broadband and mobile bundle. Again, these are rarer. Your options are split into two groups: either money off your bill, or a bonus added to your mobile plan, usually in the form of a bigger data allowance. The good thing about the latter is that you can add it to an existing plan if you're already a customer, without needing to take out a new deal.

How do the prices compare?

So how do the prices of bundles compare to buying all your services separately? And do they work out cheaper? Well, it's complicated. When you compare like-for-like services, bundles will usually give you a decent saving. But if you're willing to make compromises on what you need, they might not be the best option.

Here's an example. Let's say you want to sign up to Sky TV.

As of April 2019 you can get Sky Entertainment with 63Mb Fibre in a bundle from Sky for £42 a month. By contrast, if you took the cheapest fibre deal with an average 63Mb speed, from TalkTalk, plus the same Sky Entertainment package from Sky it would cost you a total of £47 a month. It's the same story for different speed broadband, and when you add more TV channels the gap increases further.

Bundles are cheaper when you compare like-for-like services. But - and there's always a but - it isn't quite as simple as that.

If you take that 63Mb TalkTalk Fibre plan and add a NOW TV Entertainment Pass instead of the Sky subscription, the monthly price plummets to just £33. In fact, add the NOW TV plan to Sky Fibre and it works out £7 a month less than the Sky bundle.

What gives? The important thing here is to compare the small differences in the services you're getting. NOW TV is cheaper and gives you the same channels you get through Sky, but it's also a far less premium service. You can't use it to record shows, access red button services, watch 4K broadcasts, or plenty of other things.

In summary: if you want the full monty, a bundle will almost always be cheaper. But if you're willing to shave off some of the extras, you might be able to make savings by buying separately.

Are bundles right for you?

Money aside, the big selling point of bundles is convenience. A bundle gives you one contract, one bill, and one customer service department to deal with. In most cases you'll be able to renew at the same time, too. And you could argue that getting all your services from the same provider will give you more leverage when it comes to negotiating the best deal. The more you pay, the keener they'll be to keep you.

But buying standalone deals has its merits, too. You get more choice, for a start, since there aren't many triple or quad-play broadband providers. And more flexibility, which lets you pick up a faster broadband package than your chosen TV provider can offer, for example. Plus, there's the possibility of taking shorter deals. Sky TV comes with an 18 month contract, Virgin 12 months, and NOW TV just 30 days.

Call plan bundles are the easiest to decide upon. Lots of us don't even have phones plugged into our landlines anymore, so don't need them. But if you make a lot of landline calls - especially international calls - then go for it.

For TV, make sure you know what you want before you sign up. For the full pay-TV experience a Sky or Virgin Media bundle will work out cheaper. If you just want a few extra channels, like from NOW TV or the handful of premium channels offered by BT, a standalone deal might actually work out better.

And as for mobile, keep an eye out for indirect savings. Sky TV customers, for instance, are automatically eligible for unlimited free calls and texts, which means they only need to pay for a data plan. The cheapest they offer is just £6 a month - almost certainly less than you're paying at the moment. EE give 5GB of mobile data to their broadband customers each month. This won't show as a saving on your broadband bill, but is likely to enable you to switch to a much cheaper mobile plan and make your savings there instead.

The main thing is to know what you need and how much it will cost you separately. The you can compare it to how much an equivalent bundle will set you back. Use our comparison tool to find your perfect broadband bundle to get started.

Comments

TalkTalk Broadband Buyers Guide - Is TalkTalk right for you?

Can I get TalkTalk?

TalkTalk's broadband services are available to more than 25 million homes across the UK.

TalkTalk's low cost network area is the largest in Britain. This means that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

For fibre, TalkTalk use the fibre-to-the-cabinet (FTTC) technology provided by Openreach. This has wide coverage, of more than 95% of UK homes. TalkTalk will only sell their fibre services to customers whithin their low cost network area, but since there's a significant overlap between fibre and LLU areas, only a small percentage of homes will not be able to sign up.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer two main broadband packages, with a third, faster deal available in limited areas.

The core offers are:

  • Fast Broadband - standard broadband with average download speeds of 11Mb 
  • Faster Fibre Broadband - a basic fibre deal with average download speeds of 38Mb

If it's available in your area you'll also be given the option to choose the Faster Fibre Speed Boost deal. This has average speeds of 67Mb. You'll be told if this is an option for you when you sign up.

In all cases the deals include line rental in the price - there's no option to buy TalkTalk without it. The packages are fully unlimited, so you can download as much as you like each month without risk of being slowed down or restricted. The deals also all include TalkTalk's fixed price guarantee, with no mid-contract price rises.

While it's always good practice to shop around when your broadband contract comes to an end, TalkTalk is one of the rare suppliers to offer the same deals to existing customers as new ones. In addition, if you're an existing customer and you choose to upgrade from the Fast Broadband package to fibre, you'll be upgraded to the smart new Wi-Fi Hub, too.

If you want triple-play services, you can pick up TalkTalk TV as well. Read on for details of the packages you can get there.

What TalkTalk TV deals are available?

TalkTalk has two basic TV packages that come with your choice of broadband service. They offer over 80 channels, and you can add or remove more on a monthly basis.

The two deals are essentially the same, but come with a different set top box:

  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + Free TV Box + Entertainment Boost - this comes with a free box that gives you access to on-demand services like iPlayer, plus the ability to pause and rewind live TV
  • Broadband (either Fast Broadband or Faster Fibre Broadband) + TalkTalk TV + TV Plus Box + Entertainment Boost - this comes with an enhanced box for £50 that gives you the same as above, plus the ability to record up to 180 hours of TV

Both TV packages include 80+ Freeview channels, with 15 in HD, and over 30 premium TV channels including Sky One and FOX. You also get full access to on-demand and catch up services like iPlayer, and can add Netflix as well. 

They're available on 12, 18 and 24 month contracts. TalkTalk's fixed price guarantee only applies to the broadband part of your deal, so the amount you pay for the TV service may change.

In addition to the basic package you can add more premium channels through a range of flexible TV boosts. These include:

  • Kids: 10 children's channels, including the Disney Channel
  • Sky Sports: the full range of eight Sky Sports channels, giving you 126 live Premier League football matches and much more
  • Sky Cinema: 11 film channels and over 1000 movies to watch on demand
  • Sky Sports and Cinema: Sports and Cinema at a lower price than if you bought them separately
  • BT Sport: more sports action, including exclusive UEFA Champions League coverage
  • Asian: four channels offering the best of Asian entertainment

All of these boosts are on 30-day rolling deals. You can add them whenever you want and cancel at any time. 

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 38Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 67Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wi-Fi Hub - All customers signing up to TalkTalk's broadband packages receieve an award winning Wi-Fi Hub supporting faster connections at longer distances. It's also free for existing customers who upgrade from standard to fibre.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 180 hours of shows, and access a full range of on-demand content. The standard TV box is usually free, while the TV Plus box costs £50.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.
  • 24/7 tech support - Technical support is avaialble by phone 24/7, and customer service lines can be accessed between 8am and 8pm.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fixed price guarantee - All of TalkTalk's broadband deals come with a fixed price guarantee, meaning no mid-contract price rises. However, note that this applies only to broadband. Any other services you take, like TV, are not covered by the same terms.
  • No upfront costs - Sign up for Fast Broadband and you won't have to pay anything up front.
  • Wi-Fi Hub - Get the award winning, 802.11ac compatible Wi-Fi router with both standard and fibre broadband deals.
  • TV Boosts - You can add more premium TV channels to your TalkTalk TV plan on a month by month basis, including Sky Sports and Sky Cinema. This can be a good way to save money on pay-TV. For instance, if you only want to watch the football, you can sign up between August and May, then cancel when the season ends.
  • Low costs - TalkTalk has some very competitive prices that help it to rank among the cheapest big name providers. The fixed price guarantee makes them even more competitive.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • High complaint levels - Ofcom figures for 2018 show that TalkTalk had the second highest number of complaints among the major broadband providers. Complaints for their landline and TV services were also above average.
  • Long contract lengths - 18 months is the standard contract length for TalkTalk, with 12 months occasionally offered by promotion for the slower, standard broadband service. Even when offers are on, if you want to go for the fibre option you'll have to sign up for 18 months. 
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