TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 35Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£19.95 for 12 months
£27.00 thereafter

No upfront cost when you sign up online

  • 12 months reduced price!
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband + Entertainment
£27.95 for 18 months
£39.00 thereafter

£50.00 upfront cost

  • £4 off TV Entertainment + Prize Draw entry + 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£22.50 for 18 months
£33.50 thereafter

No upfront cost when you sign up online

  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 35Mb average download speed is available as standard, or you can upgrade to a package averaging 63Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky 1 & 2, Sky Living, Fox and Sky Sports News
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • All broadband products come with the 802.11ac Super Router with faster wireless speeds at longer distances
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Complaint levels - Ofcom figures show TalkTalk has customer complaint levels significantly above the industry average

† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.

Features at a glance

  • Download speeds average 11Mb for standard broadband and 35Mb for fibre. An optional 'Boost' increases fibre speeds to average 63Mb downloads

  • 12 month and 18 month contracts

  • Download allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Optional TalkTalk email address available

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

2.5 stars
  satisfaction rating based on 13159 customer ratings since 2017-12-11. See more TalkTalk customer ratings and reviews.

Details last checked on 2018-12-07

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Special offer: 12 months reduced price + 12 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£239 £19.95
£27.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£270 £22.50
£33.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre Speed Boost More Info

Special offer: 18 months reduced price + 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£300 £25.00
£38.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband + TV Entertainment More Info

Special offer: £4 off TV Entertainment + Prize Draw entry + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£335 £27.95
£43.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre + Entertainment More Info

Special offer: £4 off TV Entertainment + Prize Draw entry + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£366 £30.50
£49.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband + Entertainment More Info

Special offer: £4 off TV Entertainment + Prize Draw entry + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
18
months
£385 £27.95
£39.00 after 18 months

£50.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre + Entertainment More Info

Special offer: £4 off TV Entertainment + Prize Draw entry + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£416 £30.50
£45.50 after 18 months

£50.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-12-07

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.4 stars

Based on 13159 customer ratings since 2017-12-11

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Started my 12 month contract on Nov 2017 for standard broadband (copper) for £19.95 per month (£240 per year). Was told I'd get an average speed of around 16mbps. Well it would fluctuate constantly every second and I'd say my average was around 6mbps overall. The router would need reset daily and sometimes multiple times a day. Customer chat and phonecalls were extremely long and frustrating.

I switched to plusnet a month ago as I'd previously been with bt at the same address and was receiving around 17mbps with bt. Well plusnet is exactly the same and my speed stays between 16-18mbps and I'm very happy. I also pay £40 less a year now for 3 times the speed talk talk could provide on the exact same line.

Very unhappy with the service talk talk provided. If bt and plusnet can give me good speeds at the same address and same line then why couldn't talk talk?

If you're with them and not getting what you're paying for then make a complaint and get out of your as soon as possible. There's better services out there and cheaper too.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
Absolutely terrible been with talk talk for just over two years so out of contract changed on the 3rd December after paying up front on the 12 th November full payment they have just sent me another bill for another upfront payment till January for Internet I don't have with interest if I don't pay, after a phone call seems I owe them this bill and in January I need to ring back for a refund what a bloody farce they owe me 9 days back plus now another month I came off the phone thinking why the hell did I pay another month but let's see if I get it back they also change £12 for late payments SO BE WARNED BE WARE Keep an eye on your account and DD they did try to set up mine again after I cancelled mine without me saying so
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
tidworth TalkTalk  
Since having this terrible broadband it had dun nothing but fail every day through out the day....call customer service and can't understand a word what they say...ive now had 5 men to come out to my home and fix the problem only to find it's not been fixed at all. Do not go with talk talk they havnt a clue what planet they are on ! Waste of my time
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent hanley TalkTalk  
Worst broadband I’ve ever had! Literally never works.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sandiacre TalkTalk  
very slow broadband speed next to useless
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bridlington TalkTalk  
Horrible broadband provider.

I am actual customer for already 6 months.

Every month is problem with signal and internet is not working.

Customer service is very slow and not able to resolve the problem.

Better change operator because you will pay for service which is not working.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London TalkTalk  
Talk talk have been awful from day one internet drops out constantly, told them this and they offered me an upgrade if I paid, I thought i had already paid for an upgrade when I moved to fibre optic. Called then again today as oddly enough speed tracker doesn’t work, the call cut me off and sent me a message saying if they don’t respond instantly get on with your day... shocking! I called them again to be told I can have a paid for upgrade again, I’m sure the technical team are just sales people. Contract ends in June so looks like they have permission to take my money and give a rubbish service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
TalkTalk  
Terrible service! On the day the engineer was suppose to arrive they sent me a message that he will be there between 8.00-13.00. However no one turned up! They took the money 2 weeks before!! No apologies or anything... Ridiculous!!!!!!!!
TalkTalk  
Absolutely terrible broadband. I would leave immediately but the fees to leave so so damn high.

The quality is unbelievably bad for this day and age. My internet drops several times a day.

In trying to sort out the above issue their customer service is also unhelpful and slow and have ultimately done nothing to fix it

Avoid. Save yourself.

Pay a little extra to get some broadband which actually does what it claims.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Edinburgh TalkTalk  
I absolutely concur with the other reviews that I have read. This company are total pants. A total waste of money, time and effort.
At its peak, despite paying for 'superfast fibre broadband' my download speed was5bps! NOT 5Mbps but 5 bps! I was getting 22,200 with AOL about 20 years ago! This is lamentable enough but the 'customer service' is, if conceivable, worse than this. I received 3 'very important' phonecalls over 18 months from people with an accent so strong and background noise so loud that it made conversation impossible. The phone line cut off on 4 occasions and eventually I just hung up so pointless was the exercise! They rang back but I didn't answer, there was no point I concluded. The issue was so 'important' that no-one rang again for over 6 months and I stupidly answered to go through exactly the same scenario again.
I have concluded that it's called TalkTalk because you have to do and say everything at least twice. Indescribable rubbish.
I have now changed as soon as the contract allowed me and look forward to watching a film with my daughter without the habitual buffering and to a mobile signal and bills that are what I agreed to.
TalkTalk is just a different way of spelling of abysmal really.
GO THERE ONLY IF YOU HAVE MONEY, TIME AND PATIENCE TO SQUANDER.
If there a no star option that's what I would have happily given.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
canterbury TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

TalkTalk WiFi Hub

Get TalkTalk's new WiFi hub with one of their low price broadband deals!

Posted on 2018-06-29 14:32 in News Offers TalkTalk

TalkTalk's low-price offers on broadband are now even better with their new WiFi Hub.

The WiFi Hub, worth £120, can be selected at the point of purchase instead of the current TalkTalk Super Router. It offers several improvements over the older model, including: 

  • Simple set up - the hub comes pre-configured, so you only need to plug it in and switch it and you're good to go
  • Twice as fast - the WiFi connection on the new hub is twice as fast as the Super Router
  • Connect more devices - the Super Router allowed you to connect 1-4 devices, this has been increased to up to 9 devices on the WiFi Hub
  • Stable connection - the hub uses advanced technology that helps break through interference, making the connection more stable throughout the home
  • Smart WiFi - the hub recognises connected devices and adjust the signal to give them the best speeds for their needs

Of course, you'll be wanting a broadband package to go along with this fantastic WiFi Hub, and TalkTalk have some great offers on right now. Sign up before the end of the 13th of July and get a TalkTalk fibre deal from just £22.50 a month on an 18 month contract! Your chosen package will come with:

  • Fast, totally unlimited broadband with speeds with speeds averaging at 35Mb, or 63Mb* if it's available in your area
  • Guaranteed fixed price for the full 18 month contract
  • FREE activation when you sign up online
  • Phone packages are available on all deals with the option to add mobile calls for just £7.50 a month

If fibre isn't available in your area yet you can still get TalkTalk's standard Fast Broadband package. For just £17 a month on a 12 month contract you can get speeds that average at 11Mb* along with the other features available with fibre packages.

You could also throw a TV package into the bundle, as TalkTalk offer TV options* with all their broadband packages. You'll get the benefits that come with broadband, along with:

  • 80+ Freeview channels, with 15 in HD
  • On Demand, including iPlayer, ITV Player and All4
  • Rent the latest blockbuster movies from only £4
  • TV Select, with 15 of the nation's favourite channels, including 6 Sky channels
  • Personalise your package by adding extra channels like Kids TV, Sky Cinema and Sky Sports on a flexible one month contract

Or you can go with TalkTalk's TV Plus package* and get extra features, such as:

  • Record up to 180 hours of live TV
  • 7 Day catch-up
  • 30 extra entertainment channels

If you're already a TalkTalk customer, you can still upgrade to a Fibre package or add a TV package easily!

Interested? Head on over to TalkTalk to get started!

* Broadband speed will vary depending on your location (your exact speed estimate will be given at point of sale). Use our postcode checker to find what speeds are available in your area. TalkTalk TV or TV Plus box required, cost £25. You need to connect your TalkTalk TV Box to the internet and your TV aerial. Offer ends 2018-07-13.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by Openreach. This is still in the process of being rolled out nationwide, around 90% of the population currently overed and 95% coverage expected by the end of 2017. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer three versions of their standard and fibre broadband packages, each with a fixed price with line rental included.

The standard broadband deals are:

  • Fast Broadband - totally unlimited standard broadband with speeds averaging 11Mb, on an 18 month contract.
  • TV with Fast Broadband - Fast Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Fast Broadband - Fast Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It also includes access to 80+ Freeview channels, 30 extra Entertainment channels including Sky 1, and a range of on-demand services including BBC iPlayer

The fibre broadband packages are:

  • Faster Fibre Broadband - totally unlimited fibre broadband with speeds averaging 35Mb, on an 18 month contract.
  • TV with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV box with 80+ Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It includes access to 80+ Freeview channels, 30 premium Entertainment channels, and a range of on-demand services

You can purchase an optional Broadband Boost for an extra £5 per month to upgrade to speeds averagung 63Mb. This option might not be available in all areas, and as always the actual speeds you achieve may be somewhat slower than the advertised maximum.

The TV packages come with the option to add extra channels, such as Sky Sports or Sky Cinema, on a 30 day rolling contract, so you can cancel at any time. There are also optional landline call plans available for all of the packages.

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 35Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 63Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • 802.11ac wireless router - All customers signing up to TalkTalk's broadband packages benefit from TalkTalk's Super router with 802.11ac Wi-Fi performance supporting faster connections at longer distances.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 185 hours of shows, and access a full range of on-demand content. There is usually a charge for the TV box - £25 for standard and £50 for Plus, though there are often offers in which the TV box is bundled in at no extra cost.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Simplified pricing - Broadband and line rental charges are combined into a single monthly price which is fixed for the length of the contract.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones or for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, adding a landline call plan, or boosting your fibre broadband speed where available.
  • No upfront costs - Sign up to the Fast Broadband package and take advantage of no connection fees.
  • Super router - All users get the very latest wireless router technology with TalkTalk's 802.11ac Super Router.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers and your price is fixed for the life of your contract.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than 12 months, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for more flexibility are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and want to lock in their low broadband price for an 18 month period.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • High complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The complaint level figures for mid 2016 show that TalkTalk is joint-third most complained about broadband provider, with complaint levels well above the industry average. Although BT and Plusnet both have higher levels.
Broadband.co.uk