TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 35Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£17.00 for 12 months
£27.00 thereafter

£9.95 upfront cost

  • Britain's Lowest Fixed Price Broadband!†
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband
£24.00 for 12 months
£39.00 thereafter

£9.95 upfront cost

  • 6 Sky Entertainment channels + 12 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£22.50 for 18 months
£33.50 thereafter

£9.95 upfront cost

  • Britain's Lowest Fixed Price Fibre!†
  • 35Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 35Mb average download speed is available as standard, or you can upgrade to a package averaging 63Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky 1 & 2, Sky Living, Fox and Sky Sports News
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • All broadband products come with the 802.11ac Super Router with faster wireless speeds at longer distances
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Complaint levels - Ofcom figures show TalkTalk has customer complaint levels significantly above the industry average

† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.

Features at a glance

  • Download speeds average 11Mb for standard broadband and 35Mb for fibre. An optional 'Boost' increases fibre speeds to average 63Mb downloads

  • 12 month and 18 month contracts

  • Download allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Optional TalkTalk email address available

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

2.5 stars
  satisfaction rating based on 17786 customer ratings since 2017-07-18. See more TalkTalk customer ratings and reviews.

Details last checked on 2018-07-13

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Special offer: Britain's Lowest Fixed Price Broadband!† + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£214 £17.00
£27.00 after 12 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Special offer: Britain's Lowest Fixed Price Fibre!† + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
35Mb
truly
unlimited
18
months
£280 £22.50
£33.50 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband More Info

Special offer: 12 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£298 £24.00
£34.00 after 12 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband More Info

Special offer: 6 Sky Entertainment channels + 12 months Fixed Low Price Plan + recording TV Plus box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£298 £24.00
£39.00 after 12 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre Speed Boost More Info

Special offer: 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£310 £25.00
£38.50 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre More Info

Special offer: 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
35Mb
truly
unlimited
18
months
£364 £29.50
£40.50 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre More Info

Special offer: 6 Sky Entertainment channels + 18 months Fixed Low Price Plan + recording TV Plus box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
35Mb
truly
unlimited
18
months
£364 £29.50
£45.50 after 18 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Sky Sports Boost and Faster Fibre More Info

Special offer: 9 months reduced price + TV box + no activation fee online!
Order by 27th July for installation in time for the start of the Premier League!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
35Mb
truly
unlimited
18
months
£517 £37.50
£56.50 after 9 months

£9.95 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-07-13

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars
  • Customer Service
    2.5 stars

Based on 17786 customer ratings since 2017-07-18

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I took out talk talks fast broadband on 13th June . Since day one Iv always has an issue ...
I contacted them 4 times in totally and each time the problem was sorted for and hour max!
I told them I wanted to cancel as they are not giving me the service I need (1.7speed) was sold as 15mb minimim.
I spoke to Thamela ... who said I could upgrade to fibre for £7 extra a month!! ( why would I pay more when you don’t offfer me anything good at the moment) she just said okay it’s £127 to cancel ! Joke!! I will never go with talk talk again!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cwmbran, Wales TalkTalk  
Avoid if possible,my broadband speed has dropped to six meg and that is not slow enough for an open reach engineer to get involved,so they create a list of impossible tasks for you to perform so as they can put the phone down,I now understand why they say “you get what you pay for “never again will I stay with talk talk
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Rochester TalkTalk  
Absolutely appalling. I use TalkTalk for both home and business. For the past month internet has been out constantly at home and intermittent at work. Phone call, after phone call, hours spent on the phone going through their 'testing' process. Still no internet. It's always been poor but for the last month has been totally unavailable constantly. TalkTalk do nothing to follow you up and see if things are improved and frankly they just don't appear to care. 1 star if far too high a rating but I have to click something.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Southampton TalkTalk  
I took a out an internet service with talk talk and found out after being with them 2 months I had 2 contacts with them ,and after talking to one of the team about the bad service I was getting the sent me an email saying that after I had spoken to someone at talk talk I owed them £85 pounds, this is the worst company I have ever been with and when I left for another company called ee they talk talk ask me to pay them for the router I sent back they kept this up for a least 2 years till finally I wrote a letter to there head office and then they sent me a letter saying I owed them nothing all I had when I was with talk talk was problem after problem ,since I signed up with ee I have never had any problems with them and I get the internet and landline like every one else at a reduced rate which never go ups avoid talk talk at all cost there worst company I have ever been with
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
stockton on tees TalkTalk  
Talk talk are ok if you never have any problems but once you do they're near impossible to deal with. The first technical support centre you speak to barely speak any english and mostly try to fob you off. For example when I phoned to complain about my poor broadband speed on my 76mb/s fibre line I was told that it was perfectly acceptable to be receiving only 0.5mb/s download speed. After arguing this wasn't what I was paying for the woman wouldn't back down. I eventually gave up and phoned customer complaints, at which point I finally got someone who could speak english and sorted the problem. The next problem involved us not being able to access the internet, 4 days of no connection later we are no further forward with the absolute worst customer service department in the world. Honestly go to plus net, they're the same price and us UK call centres.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow TalkTalk  
So wish I'd read these reviews before choosing Talk Talk to provide my broadband. A truly terrible experience which caused me, as a 71 year old with poor vision, distress to the point of illness. Speed so slow it didn't register at all.
Early exit fee bill arrived in a matter of hours - not applicable as I am within the cooling off period.
Would give zero scores if permitted.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Market Harborough TalkTalk  
Paid for faster fibre but still run on average at only 9 mbps they could not fix ! also kept dropping connection, leave well alone they charged me for fibre even though I was only getting 9 mbps for a 18 months contract
Rubbish don’t be fooled like I was by cheap deals it’s worthless if you keep losing connection
  • Satisfaction
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Gloucester TalkTalk  
0.1mbps down 0.2mbps up 1433ms ping

8 months in the pits of internet hell, and getting as low as 0.1 mbs.Oh wait, can't get any lower than that actually. Also first time I see a ping measured in seconds, instead of milliseconds.



During all that time, you had me going from pillar to post, lied, denied customer service, before finally admitting talktalk servers are mutemute, kicking the router out.

Banning me from contacting you via facebook was the contract breach, so thank you very much for that. Denial of customer service access on top of refusal to provide the paid for service.



You could not possibly do any worse.



So it is my great pleasure to announce that I finally got hold of your chairman, and that's when I cancelled your contract like a stamp. For anyone else who wants to know how to achieve that, just join the facebook group called "Talktalk complaints".

If I was given a pound for every time you say "I am very sorry", "sorry to keep you waiting", and "we're going to run some tests", I would be retired.



Now you're sending me letters and emails begging me to stay, even knocking £10 off the monthly bill if I change my mind. "You'll be missing all this great stuff"



No I won't. Tomorrow is the day I stop dealing with Mutemute and the Filipino gang.

I would give zero stars if I could.

Goodbye.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Folkestone TalkTalk  
This company is the biggest pile of **** anyone could ever have dont go with them !!!!they lye engenders came twice couldn't sort problem out both said it was ent in my house an than charged me 65 ponds for them to come out to my house!!!they just robbed me ....said they would ring back with in 3 days so I rang them spent 2 hours on phone getting nowhere an than said they are sending a letter an would take another 5 days to come...who the **** do they think they ? Now I'm rapped up in a contract I carnt get out of ...DO not use than u just get Philippines that carnt be bothered
  • Satisfaction
    1 star
BRIGHTON TalkTalk  
All we wanted was Talktalk to transfer our service from one home to another in the same village. We were assured that this would happen at a certain time, two days after our moving date.

They failed to do this, and we were left without a service for two weeks. After repeated texts and telephone calls and great difficulty in understanding what was being said over the the mobile phone by the Talktalk personel we did finally get connected.

Despite being without a service for two weeks we were not offered a reduction in payment, in fact they wanted to charge us for ending our contract. After more frustrating phone calls we finally managed to escape from this awfull Company without further payment and are now going with BT, it’s £4.00 per month more but judging by our experience so far, will be worth it.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    3 stars
Norfolk TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

TalkTalk WiFi Hub

Get TalkTalk's new WiFi hub with one of their low price broadband deals!

Posted on 2018-06-29 14:32 in News Offers TalkTalk

TalkTalk's low-price offers on broadband are now even better with their new WiFi Hub.

The WiFi Hub, worth £120, can be selected at the point of purchase instead of the current TalkTalk Super Router. It offers several improvements over the older model, including: 

  • Simple set up - the hub comes pre-configured, so you only need to plug it in and switch it and you're good to go
  • Twice as fast - the WiFi connection on the new hub is twice as fast as the Super Router
  • Connect more devices - the Super Router allowed you to connect 1-4 devices, this has been increased to up to 9 devices on the WiFi Hub
  • Stable connection - the hub uses advanced technology that helps break through interference, making the connection more stable throughout the home
  • Smart WiFi - the hub recognises connected devices and adjust the signal to give them the best speeds for their needs

Of course, you'll be wanting a broadband package to go along with this fantastic WiFi Hub, and TalkTalk have some great offers on right now. Sign up before the end of the 13th of July and get a TalkTalk fibre deal from just £22.50 a month on an 18 month contract! Your chosen package will come with:

  • Fast, totally unlimited broadband with speeds with speeds averaging at 35Mb, or 63Mb* if it's available in your area
  • Guaranteed fixed price for the full 18 month contract
  • FREE activation when you sign up online
  • Phone packages are available on all deals with the option to add mobile calls for just £7.50 a month

If fibre isn't available in your area yet you can still get TalkTalk's standard Fast Broadband package. For just £17 a month on a 12 month contract you can get speeds that average at 11Mb* along with the other features available with fibre packages.

You could also throw a TV package into the bundle, as TalkTalk offer TV options* with all their broadband packages. You'll get the benefits that come with broadband, along with:

  • 80+ Freeview channels, with 15 in HD
  • On Demand, including iPlayer, ITV Player and All4
  • Rent the latest blockbuster movies from only £4
  • TV Select, with 15 of the nation's favourite channels, including 6 Sky channels
  • Personalise your package by adding extra channels like Kids TV, Sky Cinema and Sky Sports on a flexible one month contract

Or you can go with TalkTalk's TV Plus package* and get extra features, such as:

  • Record up to 180 hours of live TV
  • 7 Day catch-up
  • 30 extra entertainment channels

If you're already a TalkTalk customer, you can still upgrade to a Fibre package or add a TV package easily!

Interested? Head on over to TalkTalk to get started!

* Broadband speed will vary depending on your location (your exact speed estimate will be given at point of sale). Use our postcode checker to find what speeds are available in your area. TalkTalk TV or TV Plus box required, cost £25. You need to connect your TalkTalk TV Box to the internet and your TV aerial. Offer ends 2018-07-13.

Comments

TalkTalk TV Plus

Even more savings with TalkTalk's Big Broadband Sale!

Posted on 2018-05-25 14:10 in News Offers TalkTalk

TalkTalk's Big Broadband sale just got bigger with further reductions on their previous low-price offers!

The standard Fast Broadband package is now just £17 a month on a 12 month contract. You can get:

  • Totally unlimited broadband with average speeds of 11Mb*
  • Guaranteed fixed price for the full 12 month contract
  • FREE activation when you sign up online

Sign up before the end of the 31st of May and get a TalkTalk fibre deal from just £24 a month on an 18 month contract! You'll get the same as you would on the Fast Broadband package, as well as average speeds of 35Mb, or 63Mb* if it's available in your area. You can also enjoy upload speeds with an average of 9Mb, perfect for sharing videos and gaming!

As standard you'll only pay for the calls you use, but if you regularly use your land line for calls phone packages are available on all deals with the option to add mobile calls for just £7.50 a month.

Why not grab a TV package** to go with your chosen broadband package? TalkTalk TV packages come with:

  • 80+ Freeview channels, with 15 in HD
  • On Demand, including iPlayer, ITV Player and All4
  • Rent the latest blockbuster movies from only £4
  • TV Select, with 15 of the nation's favourite channels, including 6 Sky channels
  • Personalise your package by adding extra channels like Kids TV, Sky Cinema and Sky Sports on a flexible one month contract

Want more TV? TalkTalk's TV Plus package** has extra features, such as:

  • Record up to 180 hours of live TV
  • 7 Day catch-up
  • 30 extra entertainment channels

Head on over to TalkTalk to place your order!

Already a TalkTalk customer? Why not upgrade to a Fibre package or add a TV package to your existing broadband?

* Broadband speed will vary depending on your location (your exact speed estimate will be given at point of sale). Average speeds are based on what 50% of customers can achieve during peak hours of 8pm to 10pm. Use our postcode checker to find what speeds are available in your area.
** TalkTalk TV or TV Plus box required, cost £25. You need to connect your TalkTalk TV Box to the internet and your TV aerial.
Fast Broadband offer ends 2018-07-12. Faster Fibre offer ends 2018-05-31.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by Openreach. This is still in the process of being rolled out nationwide, around 90% of the population currently overed and 95% coverage expected by the end of 2017. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer three versions of their standard and fibre broadband packages, each with a fixed price with line rental included.

The standard broadband deals are:

  • Fast Broadband - totally unlimited standard broadband with speeds averaging 11Mb, on an 18 month contract.
  • TV with Fast Broadband - Fast Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Fast Broadband - Fast Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It also includes access to 80+ Freeview channels, 30 extra Entertainment channels including Sky 1, and a range of on-demand services including BBC iPlayer

The fibre broadband packages are:

  • Faster Fibre Broadband - totally unlimited fibre broadband with speeds averaging 35Mb, on an 18 month contract.
  • TV with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV box with 80+ Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It includes access to 80+ Freeview channels, 30 premium Entertainment channels, and a range of on-demand services

You can purchase an optional Broadband Boost for an extra £5 per month to upgrade to speeds averagung 63Mb. This option might not be available in all areas, and as always the actual speeds you achieve may be somewhat slower than the advertised maximum.

The TV packages come with the option to add extra channels, such as Sky Sports or Sky Cinema, on a 30 day rolling contract, so you can cancel at any time. There are also optional landline call plans available for all of the packages.

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 35Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 63Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • 802.11ac wireless router - All customers signing up to TalkTalk's broadband packages benefit from TalkTalk's Super router with 802.11ac Wi-Fi performance supporting faster connections at longer distances.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 185 hours of shows, and access a full range of on-demand content. There is usually a charge for the TV box - £25 for standard and £50 for Plus, though there are often offers in which the TV box is bundled in at no extra cost.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Simplified pricing - Broadband and line rental charges are combined into a single monthly price which is fixed for the length of the contract.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones or for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, adding a landline call plan, or boosting your fibre broadband speed where available.
  • No upfront costs - Sign up to the Fast Broadband package and take advantage of no connection fees.
  • Super router - All users get the very latest wireless router technology with TalkTalk's 802.11ac Super Router.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers and your price is fixed for the life of your contract.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than 12 months, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for more flexibility are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and want to lock in their low broadband price for an 18 month period.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • High complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The complaint level figures for mid 2016 show that TalkTalk is joint-third most complained about broadband provider, with complaint levels well above the industry average. Although BT and Plusnet both have higher levels.
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