TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£19.95 for 12 months
£25.50 thereafter

No upfront cost when you sign up online

  • 12 months Fixed Low Price Plan
  • Truly unlimited usage
  • Save up to £212 compared to BT Broadband over 18 months**
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No set-up fee
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband
£24.95 for 12 months
£37.50 thereafter

£25.00 upfront cost

  • 6 Sky Entertainment channels + 12 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£26.50 for 18 months
£32.00 thereafter

No upfront cost when you sign up online

  • 18 months Fixed Low Price Plan
  • Up to 38Mb download speed
  • Truly unlimited usage
  • 18 months Fixed Low Price Plan
  • Save up to £283 compared to BT Infinity over 18 months**
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No set-up fee
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Clear pricing - broadband and line rental charges are bundled together into a single monthly price
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - up to 38Mb is available as standard, or you can upgrade to an up to 76Mb package for an extra £5
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky 1 & 2, Sky Living, Fox and Sky Sports News
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • All broadband products come with the 802.11ac Super Router with faster wireless speeds at longer distances
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for all packages is 18 months
  • Complaint levels - Ofcom figures show TalkTalk has customer complaint levels significantly above the industry average

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Download speeds up to 17Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to up to 76Mb

  • 18 month contracts

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Optional TalkTalk email address available

  • Free parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

2.6 stars
  satisfaction rating based on 30244 customer ratings since 2016-09-26. See more TalkTalk customer ratings and reviews.

Details last checked on 2017-09-22

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Special offer: 12 months Fixed Low Price Plan
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
12
months
£239 £19.95
£25.50 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Special offer: 18 months Fixed Low Price Plan + no set-up fee!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
18
months
£318 £26.50
£32.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband More Info

Special offer: 6 Sky Entertainment channels + 12 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
12
months
£324 £24.95
£37.50 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre More Info

Special offer: 18 months Fixed Low Price Plan + free TV box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
truly
unlimited
18
months
£343 £26.50
£32.00 after 18 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre 76Mb More Info

Special offer: 18 months Fixed Low Price Plan + no set-up fee!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£378 £31.50
£37.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre More Info

Special offer: 6 Sky Entertainment channels + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
truly
unlimited
18
months
£403 £31.50
£37.50 after 18 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre 76Mb More Info

Special offer: 6 Sky Entertainment channels + 18 months Fixed Low Price Plan + recording TV Plus box!
Add 76Mb fibre to your package at checkout
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
18
months
£463 £36.50
£42.50 after 18 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2017-09-22

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.6 stars

Based on 30244 customer ratings since 2016-09-26

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I have complained to Talk Talk chat line and they advised I could get a discount on my bill for there systems being so slow even with fast fibre. I will move when my contract is up. Talk Talk are rubbish
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Cornwall TalkTalk  
Worst thing ever, service Ian absolutely appalling, after being with TT since June this year our internet has gone from bad to worse, have spoken with their customer service department who refuse the listen when you inform them on previous calls their colleague has done what they are again offering to repet previous test, no amount of speaking them will convince them that something further needs to be done, our internet speed after they supposedly updated our router has been consistently worse with readings of between upload of between 2.14-5.84 download of between 4.9 - 6.04 if you are more than 3metres away from the router, PLEASE DO NOT CONSIDER MOVING TO THEM THEY ARE AWFUL, we are unfortunately held into a contract with them unless the ombudsman can help
  • Satisfaction
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Motherwell TalkTalk  
To anyone considering buying this wifi for the cheap cost, DONT. Somehow, even with fibre, this 'internet connection' doesn't seem to understand it's purpose. It tends to have a lack of connecting to the internet all too often, which makes basic talks such as browsing the internet an ordeal; not to mention if you're doing any project worth committing you'd like something which you can expect to stay up for over half an hour at a time.

Absolute joke, paying for an internet connection which even gave a struggle connecting to this website.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Oxfordshire TalkTalk  
worst internet company ever been with
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
bolton TalkTalk  
Supposed to be on fast fibre broadband it's mickley mouse no consistency whatsoever. 1.8 up load speed today! Rang to complain few weeks ago and we managed to get to 35 upload ,fabulous but that didn't last long!? If not sorted soon moving to another supplier.
  • Speed
    2 stars
Mansfield TalkTalk  
I feel I must write a review to warn others considering signing up to talk talk as your broadband provider,Don't DO IT!!! I was with virgin media over 8 years with faultless broadband.. However I took a gamble moving to talk talk because of the cost and what a mistake !! It seems they provide the broadband speed up until the day when your cooling of period expires then the speed suddenly drops ..the speeds have become so bad that I have to go to my neighbours to use his broadband to download or upload material,I can no longer stream because of constant buffering and connection dropping ,the picture becomes fuzzy when watching YouTube and browsing as become so slow that sometimes I just turn the computer off in frustration...I'm tied in to a two year contract I think it's going to be a case of paying up the contract nearly £300.In a recent mainstream daily paper talk talk yet again was voted the worst broadband provider for the last 4 years..
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Notts TalkTalk  
The internet keeps dropping out all day and night .
It is nightmare .
Waiting for this contract to finish and I will never come nack to talk talk.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Crawley TalkTalk  
When i switched I was guaranteed 20mb the best I have achieved is 10mb with the service frequently dropping out
  • Satisfaction
    2 stars
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Lower Halstow TalkTalk  
Worst company to deal with. Two weeks intermittent phone and broadband all day in for a no show engineer. Awful telephone support avoid
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lincolnshire TalkTalk  
talktalk have been terrible throughout - i paid for data and calls and texts and for months received no data
when i called them they had no solutions
they would not give me my pack code when i wanted to leave
and they charged me £50 for the data that i did not received
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
essex TalkTalk  

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money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by Openreach. This is still in the process of being rolled out nationwide, around 90% of the population currently overed and 95% coverage expected by the end of 2017. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer three versions of their standard and fibre broadband packages, each with a fixed price with line rental included.

The standard broadband deals are:

  • Fast Broadband - totally unlimited standard broadband with speeds up to 17Mb, on an 18 month contract.
  • TV with Fast Broadband - Fast Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Fast Broadband - Fast Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It also includes access to 80 Freeview channels, 30 extra Entertainment channels including Sky 1, and a range of on-demand services including BBC iPlayer

The fibre broadband packages are:

  • Faster Fibre Broadband - totally unlimited fibre broadband with speeds up to 38Mb, on an 18 month contract.
  • TV with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It includes access to 80 Freeview channels, 30 premium Entertainment channels, and a range of on-demand services

You can purchase an optional Broadband Boost for an extra £5 per month to upgrade the speed to up to 76Mb. This option might not be available in all areas, and as always the actual speeds you achieve may be somewhat slower than the advertised maximum.

The TV packages come with the option to add extra channels, such as Sky Sports or Sky Cinema, on a 30 day rolling contract, so you can cancel at any time. There are also optional landline call plans available for all of the packages.

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the up to 17Mb offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the up to 38Mb speed still doesn't seem like enough, TalkTalk offers the option to upgrade to an up to 76Mb service if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • 802.11ac wireless router - All customers signing up to TalkTalk's broadband packages benefit from TalkTalk's Super router with 802.11ac Wi-Fi performance supporting faster connections at longer distances.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 185 hours of shows, and access a full range of on-demand content.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a free Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Simplified pricing - Broadband and line rental charges are combined into a single monthly price which is fixed for the length of the contract.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones or for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, adding a landline call plan, or boosting your fibre broadband speed where available.
  • Free connection - Sign up to the Fast Broadband package and you'll get free connection.
  • Super router - All users get the very latest wireless router technology with TalkTalk's 802.11ac Super Router.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers and your price is fixed for the life of your contract.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than 18 months, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for more flexibility are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and want to lock in their low broadband price for an 18 month period..
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • High complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The complaint level figures for mid 2016 show that TalkTalk is joint-third most complained about broadband provider, with complaint levels well above the industry average. Although BT and Plusnet both have higher levels.
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