TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds averaging 35Mb or 63Mb with Speed Boost
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£17.00 for 12 months
£27.00 thereafter

No upfront cost when you sign up online

  • Ending Britain's Lowest Fixed Price Broadband!†
  • Truly unlimited usage
  • 11Mb average download speed
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband + Entertainment
£29.00 for 12 months
£39.00 thereafter

£25.00 upfront cost

  • Ending 6 Sky Entertainment channels + 12 months Fixed Low Price Plan
  • Truly unlimited usage
  • TalkTalk TV Plus box with catchup & on demand, record, pause & rewind
  • 12 months Fixed Low Price Plan
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • Enjoy up to 86 channels, 12 in HD
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • 12 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£22.50 for 18 months
£33.50 thereafter

No upfront cost when you sign up online

  • Ending Britain's Lowest Fixed Price Fibre!†
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Fixed price guarantee - broadband and line rental charges are fixed at the same monthly price for the full 12 or 18 month contract term
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - 35Mb average download speed is available as standard, or you can upgrade to a package averaging 63Mb for an extra £5 if it's available in your area
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky 1 & 2, Sky Living, Fox and Sky Sports News
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • All broadband products come with the 802.11ac Super Router with faster wireless speeds at longer distances
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Complaint levels - Ofcom figures show TalkTalk has customer complaint levels significantly above the industry average

† For a limited time only, TalkTalk are offering UK's lowest fixed price broadband when compared to major broadband providers. All plans have unlimited internet usage and your price is fixed for your contract length, giving you peace of mind. See TalkTalk site for further details.

Features at a glance

  • Download speeds average 11Mb for standard broadband and 35Mb for fibre. An optional 'Boost' increases fibre speeds to average 63Mb downloads

  • 12 month and 18 month contracts

  • Download allowances all truly unlimited

  • No upfront costs on some deals

  • Free technical and customer support

  • Optional TalkTalk email address available

  • Parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

2.5 stars
  satisfaction rating based on 13769 customer ratings since 2017-11-16. See more TalkTalk customer ratings and reviews.

Details last checked on 2018-11-02

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Hurry, ends soon! Britain's Lowest Fixed Price Broadband!† + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
11Mb
truly
unlimited
12
months
£204 £17.00
£27.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Hurry, ends soon! Britain's Lowest Fixed Price Fibre!† + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£270 £22.50
£33.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre Speed Boost More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
63Mb
truly
unlimited
18
months
£300 £25.00
£38.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband + Sky Cinema More Info

Hurry, ends soon! 50% off Sky Cinema Boost + 12 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£300 £25.00
£43.00 after 12 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre + Sky Cinema More Info

Hurry, ends soon! 50% off Sky Cinema Boost + 18 months Fixed Low Price Plan + TV box + no activation fee online!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£366 £30.50
£49.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband + Entertainment More Info

Hurry, ends soon! 6 Sky Entertainment channels + 12 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
11Mb
truly
unlimited
12
months
£373 £29.00
£39.00 after 12 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre + Entertainment More Info

Hurry, ends soon! 6 Sky Entertainment channels + 18 months Fixed Low Price Plan + recording TV Plus box!
Add anytime UK landline and mobile calls for £7.50 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
36Mb
truly
unlimited
18
months
£439 £34.50
£45.50 after 18 months

£25.00 upfront cost

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-11-02

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Customer Service
    2.5 stars
  • Speed
    2.2 stars
  • Reliability
    2.4 stars

Based on 13769 customer ratings since 2017-11-16

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Hi, please don,t get talk talk any service they got really bad customer service they mix my phone line to other people line I been telling them to fix my problem still telling me tomorrow since I got line with talk talk all the time HV to tell some time phone line don,t work and some time broad band does,t work really fedup.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Birmingham TalkTalk  
The worst internet provider in the whole world. The customers services hold you on line for hours and don't listen to you and then asked to cancel my account they said you have comment and if you cancel it you would be charge £150. I am counting days till my contract finish never renew it and never recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Gateshead TalkTalk  
Absolute disaster, called them multiple times and they told be it will be better but it ******* is not. Low downloading and uploading speed, really high ping constantly jumping over 100, disgusting.
TalkTalk  
Worst service ever! They gave us a time slot of between 8am and 1pm for the engineer to come and fit the broadband, so I had to take the morning off work. At 12:55pm, I had a call saying they would arrive at 2:30pm and was this ok, to which I said no but I clearly don’t have a choice. They then turned up at 3:59pm (I had called within this time and they kept saying they would be here in 5 minuets)! I called Talktalk to complain and say that I had, had to take an extra half days holiday, and we would need compensating for this. I called 3 times and it asked for a home telephone number which I didn’t have as I was setting up broadband and the engineer wasen’t here. I then altered the live chat which didn’t even get a response. I then called the sales number and it said it didn’t understand what I was asking for so to text... I was then texting someone who I asked to call me at 5pm and they said ‘Alright’. Guess what? No call! So I called again and again and eventually got through to someone at 7:30pm, this woman Hope then told me that her system was down and to try again within 3 hours (which made no sense), so I asked to speak with a manger - she eventually passed me through to Miko who funnily enough had working systems! I explained the issue at hand and she went off to see what she could offer me and came back with an offer of ..... £5!!!!! To which I couldn’t contain my laughter and asked to cancel my account. The cancellation team had all gone home for the night so Miko kindly said they would call me! 24 hours later nothing. So I called again 3 time each time whilst being transferred to the cancellation team I got cut off with no phone call back so had to explain myself everytime. I then got offered £10, which I quickly assured them would not suffice and I wanted to cancel with immediate effect.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Nottinghamshire TalkTalk  
TERRIBLE My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Scotland TalkTalk  
My phone tine went down and I contacted and told them the problem No phone and no broadband and a disabled customer relying on this safety line .Spent hours trying to get help they promised to check the dead line persisted telling me to check the router Waited a week for an engineer to tell me the line was dead !!!! Avoid this company !
  • Speed
    3 stars
Scotland TalkTalk  
Keeps going off spoke to talk talk on phone for 40 min the guy didnt know what he was doing tbh im thinkingvof going back to writing letters and using homing pigeons
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Horwich TalkTalk  
Had no internet forced to check router and cables. By people I could not understand ,hours of this had to stop payments at bank as three months with no service was forced to pay them off to end contract .sky fixed problem said my internet was going to empty house and why I had no internet .talk talk are a joke not even worth considering
  • Satisfaction
    1 star
Lutterworth TalkTalk  
DONT WASTE YOUR TIME WITH THIS BROADBAND!

I’ve never heard so much bull crap from costumer service like this one. It’s an utter joke. Inconsistent service and MAJOR delays for an engineer to come.

Had to reschedule THREE times, at no fault of my own. The engineer either comes and states can’t complete work or doesn’t show up at all.

Costumer service promises to call you but if you really want to get information, you have to call them constantly. Worse part of this, their system is ALWAYS down. They tell you to call them back within 2-3 hours...every day! It’s ridiculous.

cancelled it before going live to avoid them completely. They’ve stressed me enough from September, it’s now November!!

Never again in my life.
  • Satisfaction
    1 star
  • Customer Service
    1 star
London TalkTalk  
Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Berkshire TalkTalk  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

TalkTalk WiFi Hub

Get TalkTalk's new WiFi hub with one of their low price broadband deals!

Posted on 2018-06-29 14:32 in News Offers TalkTalk

TalkTalk's low-price offers on broadband are now even better with their new WiFi Hub.

The WiFi Hub, worth £120, can be selected at the point of purchase instead of the current TalkTalk Super Router. It offers several improvements over the older model, including: 

  • Simple set up - the hub comes pre-configured, so you only need to plug it in and switch it and you're good to go
  • Twice as fast - the WiFi connection on the new hub is twice as fast as the Super Router
  • Connect more devices - the Super Router allowed you to connect 1-4 devices, this has been increased to up to 9 devices on the WiFi Hub
  • Stable connection - the hub uses advanced technology that helps break through interference, making the connection more stable throughout the home
  • Smart WiFi - the hub recognises connected devices and adjust the signal to give them the best speeds for their needs

Of course, you'll be wanting a broadband package to go along with this fantastic WiFi Hub, and TalkTalk have some great offers on right now. Sign up before the end of the 13th of July and get a TalkTalk fibre deal from just £22.50 a month on an 18 month contract! Your chosen package will come with:

  • Fast, totally unlimited broadband with speeds with speeds averaging at 35Mb, or 63Mb* if it's available in your area
  • Guaranteed fixed price for the full 18 month contract
  • FREE activation when you sign up online
  • Phone packages are available on all deals with the option to add mobile calls for just £7.50 a month

If fibre isn't available in your area yet you can still get TalkTalk's standard Fast Broadband package. For just £17 a month on a 12 month contract you can get speeds that average at 11Mb* along with the other features available with fibre packages.

You could also throw a TV package into the bundle, as TalkTalk offer TV options* with all their broadband packages. You'll get the benefits that come with broadband, along with:

  • 80+ Freeview channels, with 15 in HD
  • On Demand, including iPlayer, ITV Player and All4
  • Rent the latest blockbuster movies from only £4
  • TV Select, with 15 of the nation's favourite channels, including 6 Sky channels
  • Personalise your package by adding extra channels like Kids TV, Sky Cinema and Sky Sports on a flexible one month contract

Or you can go with TalkTalk's TV Plus package* and get extra features, such as:

  • Record up to 180 hours of live TV
  • 7 Day catch-up
  • 30 extra entertainment channels

If you're already a TalkTalk customer, you can still upgrade to a Fibre package or add a TV package easily!

Interested? Head on over to TalkTalk to get started!

* Broadband speed will vary depending on your location (your exact speed estimate will be given at point of sale). Use our postcode checker to find what speeds are available in your area. TalkTalk TV or TV Plus box required, cost £25. You need to connect your TalkTalk TV Box to the internet and your TV aerial. Offer ends 2018-07-13.

Comments

money

Loyal broadband customers pay £113 more than those who switch providers

Posted on 2017-04-12 13:46 in News EE Virgin Media Sky BT TalkTalk

Loyal customers who stick with their broadband provider end up paying on average 43% more than if they had switched.

Research by Citizens Advice has cast a light on the way the major providers hike their prices once a contract has ended. Customers who choose to keep their existing deal instead of shopping around find themselves paying an average of £113 extra each year in what has been dubbed a "loyalty penalty".

Citizens Advice analysed the cheapest broadband deals from the UK's five largest suppliers. They found that Virgin Media was the only one that did not bump its prices at the end of the initial contract period. The other four saw increases of as much as 67%.

  • BT - the price rises from £24.49 to £40.99 after 12 months. An increase of 67%, amounting to £198 per year.
  • TalkTalk - the price goes from £20 to £25.50 after 24 months. An increase of 28%, or £66 per year.
  • Sky - after 12 months the price rises from £18.99 to £28.99. An increase of 53%, or £120 per year.
  • EE - the price rises from £21 to £28.50 after 18 months. An increase of 36%, amounting to £90 extra per year.
  • Virgin Media - the cheapest deal is £32.25 per month for 12 months. The price doesn't rise at the end of the contract.

The report found that more than a third of customers didn't realise that prices could go up once their contract had ended. It also found that customers stay on the same deal for an average of four years, which ends up costing them as much as £594 extra.

Those over 65 or on lower incomes were significantly more likely to stick with a deal for more 10 years.

Time to switch

The study highlights the fact that it's more important than ever to shop around for the best broadband deal. Our Ofcom-approved price comparison service helps you find the best and cheapest packages available for your postcode.

Switching broadband providers is easier than you might expect. In most cases, your new provider will handle all aspects of the switchover. You should experience no loss of service, and you won't even need to inform your old supplier that you're leaving. Read our guide to switching broadband providers to see how the process works. 

Citizens Advice is calling for greater clarity in how providers advertise their services, and also to inform customers by text when the fixed price comes to an end.

Gillian Guy, chief executive of Citizens Advice, said, “People often choose their broadband deals based on the price that works for them - but our evidence shows that many do not realise the price will rise after the end of the fixed deal. The government has rightly put energy firms on warning for how they treat loyal customers - the actions of broadband firms warrant similar scrutiny. Extra protections for vulnerable consumers are also a must.”

The moral of the story is clear: loyalty doesn't pay. Once your contract is up, find a new provider. There are some incredible deals to be had on both standard and fibre broadband, and if you're lucky you might even bag an awesome free gift at the same time.

So don't delay. Click here to visit our postcode checker and you can start saving money today.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by Openreach. This is still in the process of being rolled out nationwide, around 90% of the population currently overed and 95% coverage expected by the end of 2017. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer three versions of their standard and fibre broadband packages, each with a fixed price with line rental included.

The standard broadband deals are:

  • Fast Broadband - totally unlimited standard broadband with speeds averaging 11Mb, on an 18 month contract.
  • TV with Fast Broadband - Fast Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Fast Broadband - Fast Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It also includes access to 80+ Freeview channels, 30 extra Entertainment channels including Sky 1, and a range of on-demand services including BBC iPlayer

The fibre broadband packages are:

  • Faster Fibre Broadband - totally unlimited fibre broadband with speeds averaging 35Mb, on an 18 month contract.
  • TV with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV box with 80+ Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It includes access to 80+ Freeview channels, 30 premium Entertainment channels, and a range of on-demand services

You can purchase an optional Broadband Boost for an extra £5 per month to upgrade to speeds averagung 63Mb. This option might not be available in all areas, and as always the actual speeds you achieve may be somewhat slower than the advertised maximum.

The TV packages come with the option to add extra channels, such as Sky Sports or Sky Cinema, on a 30 day rolling contract, so you can cancel at any time. There are also optional landline call plans available for all of the packages.

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the 11Mb average speed offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the 35Mb average speed still doesn't seem like enough, TalkTalk offers the option to upgrade to a service with 63Mb average speed if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • 802.11ac wireless router - All customers signing up to TalkTalk's broadband packages benefit from TalkTalk's Super router with 802.11ac Wi-Fi performance supporting faster connections at longer distances.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 185 hours of shows, and access a full range of on-demand content. There is usually a charge for the TV box - £25 for standard and £50 for Plus, though there are often offers in which the TV box is bundled in at no extra cost.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Simplified pricing - Broadband and line rental charges are combined into a single monthly price which is fixed for the length of the contract.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones or for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, adding a landline call plan, or boosting your fibre broadband speed where available.
  • No upfront costs - Sign up to the Fast Broadband package and take advantage of no connection fees.
  • Super router - All users get the very latest wireless router technology with TalkTalk's 802.11ac Super Router.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers and your price is fixed for the life of your contract.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than 12 months, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for more flexibility are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and want to lock in their low broadband price for an 18 month period.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • High complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The complaint level figures for mid 2016 show that TalkTalk is joint-third most complained about broadband provider, with complaint levels well above the industry average. Although BT and Plusnet both have higher levels.
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