TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts allows you to customise your package
  • Home Move Service helps you move broadband when moving house

0800 049 7867   Go to site

TalkTalk SimplyBroadband
Free for 12 months
£7.50 thereafter

Line rental from £15.93

  • Free for 12 months!
  • Truly unlimited usage
  • Save £68 compared to BT**
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • Free 802.11n wireless router
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Plus TV, Broadband and Phone
£20.00 per month
18 month contract

Line rental from £15.93

  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • TalkTalk TV with 6 Sky channels
  • Recording YouView box worth £299
  • Free 802.11n wireless router
  • Anytime UK landline calls
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Fibre Medium with SimplyBroadband
Free for 12 months
£17.50 thereafter

Line rental from £15.93

  • Free for 12 months!
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Existing customers: Upgrade and get 25% off for 6 months!
  • Unbeatable 802.11ac Super router
  • Only pay for the calls you use
  • 18 month contract

0800 049 7867   Buy now

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • Fibre products come with the Super router with unbeatable 802.11ac wireless
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Up to 17Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 12 month contracts on SimplyBroadband and 18 month contracts on fibre and TV

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Parental controls with HomeSafe

  • 802.11n wireless router as standard or the unbeatable 802.11ac Super router with fibre

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers from as cheap as £10 per month or free with Plus TV

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

Details last checked on 2016-02-01

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk SimplyBroadband More Info

Special offer: Free for 12 months + free connection online!
Add the anytime UK landline and mobile calls boost for £3.75 a month - Half price for 18 Months

802.11n Wireless RouterPhone CallingLine Rental (17.70 pounds)

up to
17Mb
truly
unlimited
18
months
£7 Free
£7.50 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Medium with SimplyBroadband More Info

Special offer: Free for 12 months!
Add the anytime UK landline and mobile calls boost for £3.75 a month, half price for 18 Months + Already with TalkTalk? Upgrade from SimplyBroadband to Fibre and get 25% off for 6 months!

802.11ac Wireless RouterPhone CallingLine Rental (17.70 pounds)

up to
38Mb
truly
unlimited
18
months
£57 Free
£17.50 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Essentials TV, Broadband and Phone More Info

Special offer: 12 months half price + free connection online!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
17Mb
truly
unlimited
18
months
£67 £5.00
£10.00 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Medium with Essentials TV, Broadband and Phone More Info

Special offer: 12 months better than half price!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
38Mb
truly
unlimited
18
months
£117 £5.00
£20.00 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Large with SimplyBroadband More Info

Special offer: 12 months better than half price!
Add the anytime UK landline and mobile calls boost for £3.75 a month, half price for 18 Months + Already with TalkTalk? Upgrade from SimplyBroadband to Fibre Medium and get 25% off for 6 months!

802.11ac Wireless RouterPhone CallingLine Rental (17.70 pounds)

up to
76Mb
truly
unlimited
18
months
£117 £5.00
£22.50 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Large with Essentials TV, Broadband and Phone More Info

Special offer: 12 months better than half price!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
76Mb
truly
unlimited
18
months
£177 £10.00
£25.00 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Plus TV, Broadband and Phone More Info

Special offer: Free recording YouView box including 6 Sky entertainment channels + TalkTalk Mobile SIM + free connection online!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
17Mb
truly
unlimited
18
months
£247 £20.00

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Special offer: 12 months reduced price + Free recording YouView box including 6 Sky entertainment channels + TalkTalk Mobile SIM!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
38Mb
truly
unlimited
12
months
£297 £20.00
£30.00 after 12 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Special offer: 18 months reduced price + Free recording YouView box including 6 Sky entertainment channels + TalkTalk Mobile SIM!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
76Mb
truly
unlimited
18
months
£357 £25.00
£35.00 after 18 months

Line rental from £15.93

Go to site

Or sign up by phone
0800 049 7867
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-02-01

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction 2.5 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 19800 customer ratings since 2015-02-05

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Can I say that TalkTalk is by far the worst experience I have ever had with any company/organisation. Will never use you again. 9 weeks and still couldn't organise my internet to be installed. You constantly gave me wrong information about times the mysterious case manager would ring and I was totally unable to contact them. Then I was told to be in between 1 and 6 which is already along wait, to then find out that the engineer had turned up at 9 o'clock. That meant I took a half day off work missed the engineer and when I rang up annoyed all I got was a case manager will ring you friday!!! (it was Monday by the way). Then after being told the case manager would ring at particular time to resolve the issue they of course did not. When I rang up to complain they said (on Thursday) they would ring you Wednesday! So at this point I rang another company who got my internet up and running with non of this insane terrible nonsense that talk talk as made for its self. I can assure you that my parents will also be leaving you as they agree with how ridiculous it is to even get to talk to someone who can help. The customer care team is simply there to say "sorry Mr Watts" you may as well have an automated machine. Best part of the TalkTalk experiences was when I left.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
R W Seaton Delaval TalkTalk 2016-02-01  
Never known a company like talk talk, absolutely dreadful in all areas. You ring to get help and they keep you on hold for 45 minutes to say we are looking into it. After 7 days worth of phone calls I have had to go through to the ombudsman as I am paying for something that doesn't work. Every single telephonist cannot understand a word I am saying and I cannot understand them. Absolute waste of money and would advise any normal person to never ever come near this company.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Deborah Manchester TalkTalk 2016-02-01  
November, NO INTERNET, DREADFUL interference on the phone.

Day 1 - Recorded message......."we are aware & are working on it now........it should be fixed in SEVENTY TWO HOURS"

Day 2 - EXACT SAME.......inc "FIXED IN SEVENTY TWO HOURS" (not 48?)

Day 3 - EXACT SAME........inc "FIXED IN SEVENTY TWO HOURS" (errrr, surely 24?)

Day 4 - actually managed to speak to someone.......did all he asked (unplug this, turn off that........and so forth nonsense) He acknowledged it was THEIR fault and called back to say a BT engineer would be out IN SIX DAYS!!! & I would not be charge for the NINE with no internet & DREADFUL PHONE.

(when bill arrived.........NO SUCH DEDUCTION)

Day 9 - BT man tested my line (100% fine) & confirmed NONE OF THE PROBLEM WAS MY DOING. He then left and went off my property to the STREETS junction box and solved the problem. He called (crystal clear at LAST........I only have ONE phone and asked me to confirm the internet was back which it was. Once again he confirmed I would NOT be billed


JANUARY ........ £25.99 (ok)............PLUS SIXTY FIVE POUNDS!!!! for THEIR FAULT!!! stopped my DD at once and had a weekend of head banging being passed here & there........."IT WAS YOUR PHONE!!!" garbage....."What this phone I'm talking to you NOW on......this phone that has NEVER BEEN FIXED??? AND WHY NO INTERNET???" (I often unplug my phone when on nights......the internet keeps working just the same). Any way, about the 7th person I spoke to said "there will be a full & through investigation".......just TWENTY FOUR hours later (not NINE DAYS like I endured) "we have done or full & through investigation.....IT WAS YOUR PHONE"!!!!!!! these people are insane. Wrote to their PO box TWO WEEKS ago setting out the F A C T S again........have herd nothing.........ONLY SPEEDY when grabbing £££ YOU DON'T OWE THEM. They have called a few times (answerphone messages) wanting to discuss THE INCORRECT BILL but I simply won't respond UNTIL THIS £65 I don't owe is cancelled. MORE THAN HAPPY TO GO TO COURT OVER IT OR GO TO LONDON TO THEIR HEAD OFFICE......but I'm guessing these people are COWARDS.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Phil Rochester TalkTalk 2016-02-01  
Absolutely diabolical service and the worst I ever experienced from a corporate entity
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
James Towers London TalkTalk 2016-01-31  
TalkTalk's new-look mail is not fit for purpose. Yet again I'm frequently unable to log on and when I finally get on to the page, loading is so slow as to be useless. I've tried to access the trash section repeatedly (to uncheck an inadvertent deletion) and the trash box refuses to appear. When I try to send an email I invariably lose the connection. I've been very patient with this company (helpline is rubbish), but enough is enough and I'm going to switch to another provider - surely nobody else can be as bad!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mike Whitley Spalding, Lincs TalkTalk 2016-01-31  
Utterly appalling. I was duped into using talktalk as their broadband deals were at the time very good. However! It has been nothing but hell since then. Talktalk took over 5 months to return credit on my account! Their customer service is awful. Bunch of idiots that don't understand anything unless it's on a script in front them. Do not use them in any instance. Even if they pay you, do not use them! Horrendous experience and by far the worst broadband provider I have used, ever!
  • Satisfaction 1 Stars
  • Speed 1 Stars
Ben Bedfordshire TalkTalk 2016-01-30  
Broad band ,even with fibre, has dropped to 5.5. they don't seem that bothered. They send out an engineer, fixed for short while, then drops again. Not happy.
  • Satisfaction 2 Stars
  • Speed 2 Stars
  • Reliability 1 Stars
  • Customer Service 2 Stars
GLENN WALLBUTTON GREAT SUTTON, ELLESMERE PORT TalkTalk 2016-01-30  
The speed is so slow I can make coffee before the page loads. Any discussion with talk talk leaves me wanting to kill someone. The most appalling service be ever received. I'm taking it up with the monitor.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mark Sheffield TalkTalk 2016-01-30  
Not a day goes by without this "broadband" continuously dropping out. It's always 'limited'. At least 5 times a day. Extremely frustrating when you are trying to do a degree and the internet is so unreliable!!! looking at all of the other reviews it's astonishing that nothing has been done about this yet.
Laura Wigan TalkTalk 2016-01-29  
worst internet i've ever had. 4 months and nothing but problems. had 2 engineers over who can't find problems from my end. had a new modem sent over but still can't even watch one 2 mins youtube video without buffering.
When i call customer service you can feel them reading from a manual. robotic and total crap!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Neil London TalkTalk 2016-01-28  

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National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

National Average Speeds October 2015

Average download speeds increase over October 2015, Virgin Media see gains with 200Mb rollout

Posted on 2015-11-05 10:22 in Announcements News 4GEE Vodafone TalkTalk Three O2 Sky Virgin Media BT Plusnet

October 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test rise by 2.76Mb in comparison to the results from September, coming in at 21.88Mb. Average upload speeds saw a 0.4Mb increase to 4.65Mb.

Virgin Media's average download speeds rose by 6.31Mb to 48.66Mb, with upload speeds also improving to 6.64Mb. Virgin have recently begun rolling out their 200Mb service for new and existing customers, which accounts for the significant increase in download speeds.

BT Broadband retain second place with average download speeds increasing by 1.32Mb to 18.84Mb, and upload speeds increasing by 0.45Mb to 5.59Mb. Plusnet hold third place, remaining stable at 15.09Mb for average download speeds with only a 0.33Mb decrease to 4.25Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds at 12.89Mb and upload speeds at 2.32Mb. Finally, Sky are in fifth place with a 0.87Mb rise in download speeds, putting them at 12.76Mb, while their upload speeds increased by 0.38Mb to 3.64Mb.

With the recent improvements to our speed test, we're now able to record results from mobile users on their phones and tablets. EE Mobile are in first place, with download speeds averaging at 17.81Mb and upload speeds at 5.36Mb. Vodafone are in second place, with download speeds at 12.95Mb and upload speeds at 3.79Mb. O2 are in third place with download and upload speeds at 11.03Mb and 3.81Mb respectively. This leaves Three in fourth place, with average download speeds of 9.03Mb and upload speeds of 3.45Mb.

Read more Broadband Speed Test Results for October 2015

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with two-thirds of the population currently overed. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

If you're looking to upgrade your TalkTalk package, then the process is simple. You can choose from Essential TV and Plus TV (you'll need a working TV aerial), and there are Fibre Optic packages to choose from if it's available in your area.

If you're a home office or business customer, you may also wish to consider TalkTalk Business Broadband who offer a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 17Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?
  • Are you a home office or business customer?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to TalkTalk's standard products will get a free ‘N’-rated wireless router. Those opting for Fibre packages benefit from TalkTalk's Super router with unbeatable 802.11ac Wi-Fi performance.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband customers for an extra £2 a month.
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones free for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Super router for fibre - Fibre users get the very latest wireless router technology with TalkTalk's 802.11ac Super router supporting faster connections at longer distances.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk