TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts allows you to customise your package
  • Home Move Service helps you move broadband when moving house

0800 049 7867   Go to site

TalkTalk SimplyBroadband
£3.50 per month
12 month contract

Line rental from £11.75

  • £25 Love2Shop voucher! Ends soon
  • Save over £200 compared to BT**
  • Totally unlimited usage
  • No calls included, only pay for what you use
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • £30 connection charge
  • 12 month contract

0800 049 7867   Buy now

TalkTalk Essentials TV, Broadband and Phone
£6.00 for 6 months
£8.50 thereafter

Line rental from £11.75

  • £50 Love2Shop voucher! Ends soon
  • £2.50 off for the first 6 months!
  • The UK's cheapest TV bundle
  • YouView TV box with catchup & on demand, pause & rewind Freeview
  • Totally unlimited usage
  • Evening and weekend calling
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Fibre Medium with SimplyBroadband
£13.50 per month
18 month contract

Line rental from £11.75

  • Up to 38Mb download speed
  • Totally unlimited usage
  • Free connection online
  • All the benefits of SimplyBroadband
  • 76Mb Fibre Large also available
  • Also available with Essentials TV or Plus TV now with 7 Sky entertainment channels included
  • 18 month contract

0800 049 7867   Buy now

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

**See TalkTalk site for full details

Features at a glance

  • Up to 16Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 12 month contracts on broadband and 18 month contracts on fibre

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Parental controls with HomeSafe

  • Free wireless router with all deals

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers from as cheap as £10 per month

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

Details last checked on 2014-04-16

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

TalkTalk SimplyBroadband More Info

Hurry, ends soon! £25 Love2Shop voucher
Save over £200 compared to BT**

Wireless RouterPhone Call PlanLine Rental (15.95 pounds)

up to
16Mb
truly
unlimited
12
months
£72

£3.50
Voucher only available to new customers ordering online

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Essentials TV, Broadband and Phone More Info

Hurry, ends soon! £50 Love2Shop voucher + Get £2.50 off your Essentials TV package price, for 6 months!
Already with TalkTalk? Upgrade to Essentials TV today!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
16Mb
truly
unlimited
18
months
£87

£6.00
£8.50 after 6 months
Voucher only available to new customers ordering online

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with SimplyBroadband More Info

Already With TalkTalk? Upgrade Today!

N-rated Wireless RouterPhone Call PlanLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£162

£13.50

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Plus TV, Broadband and Phone More Info

Hurry, ends soon! £50 Love2Shop voucher + Get £5.50 off your Plus TV package price, for 6 months + free installation + free recording YouView box worth £299!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
16Mb
truly
unlimited
18
months
£189

£13.00
£18.50 after 6 months
Voucher only available to new customers ordering online

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with SimplyBroadband More Info

Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

N-rated Wireless RouterPhone Call PlanLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£222

£18.50

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Limited offer: Get £5.50 off your Plus TV package price, for 6 months!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£309

£23.00
£28.50 after 6 months

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Limited offer: Get £5.50 off your Plus TV package price, for 6 months!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£369

£28.00
£33.50 after 6 months

Line rental from £11.75

Go to site

Or sign up by phone
0800 049 7867

Details last checked on 2014-04-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 32039 customer ratings since 2009-04-02

Add your own review of TalkTalk

Reviewer Location Reviewing Date Ratings
RUBBISH! Internet really slow and crashing all the time, can't wait to leave! Not even worth one star.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Amy Burnham TalkTalk Essentials TV, Broadband and Phone 2014-04-06  
Terrible, just terrible!!

The Talk Talk service in my opinion was absolutely terrible, I live with my mother and she took out a talk talk contract. First of all it took them ages to send out an engineer to connect us and therefore the so-called grace period where we could cancel "hassle-free" was no longer possible. Then for the weeks we were connected the speed was WELL below what should have been the minimum speed provided. They PROMISE no less than 5Mbs but we were rarely getting more than 2Mbs. Then when my mother had had enough of calling OVERSEAS operators - who didn't call back when they said they would and when they did, didn't know why they were calling (obviously hadn't checked their notes) may I add - she decided to cancel her contract and they said she would have to pay a cancellation charge unless she gave them 90 DAYS(!!!!) to sort it out. It was a standard connection (they didn't even have to put in a new line) So we would have had to put up with unto 90 days of terrible service. They then held our line hostage so we had to get a new line in for a deferent company to provide us with a service we should have got from them! Now we are stuck with having to pay a cancellation fee for terrible service and customer service.

WHAT HAS HAPPENED TO "THE CUSTOMER IS ALWAYS RIGHT??"

I and my family would NEVER EVER recommend Talk Talk to a stranger let alone friends or family.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
T Laverton north london TalkTalk Essentials TV, Broadband and Phone 2014-04-04  
Absolutely appalling! If there is one thing I could pass on to anyone I have ever cared about it would be NEVER EVER SIGN UP TO TALKTALK!!! I have wasted so many hours of my life and gained so many grey hairs on my head trying to deal with their absolutely abysmal customer services. My broadband kept dropping out unexpectedly and after several hours of scripted phone calls to India all they would ever do is send an engineer who would replace the router time and time again! Eventually I progressed the complaint to the CEOs office where I was promised the earth to rectify the problem. Even they didn't deliver. Now in the process of taking my complaint through ISPAS as I have reached the end of my tether with them. Seriously wish I had just paid a few extra quid to go with Sky instead. They have made me ill with stress. It's seriously not worth it!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Kate Oldham TalkTalk Essentials TV, Broadband and Phone 2014-04-01  
Customer service, engineer call out, no service, no end in sight, my rights? do i have any? I cannot believe I was stupid enough to go with this outfit. they must laugh when people sign up. I find it ridiculous that it takes so long to find a problem and sort it out. they lie whenever they speak and must be masters of avoidance! never again, never ever ever again.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
ESQUIREMD Derby TalkTalk SimplyBroadband 2014-04-01  
0 Star, Broadband cuts out every 10 mins and the customer service is just as bad they keep you on the line for hours and then tell you they can no find any fault with the line, asked them to send a engineer out they said it will be a £50 charge.

AVOID TALK TALK
Sam UK TalkTalk 2014-03-31  
I have been with TalkTalk for eight years with a phone and broadband package and overall found their service to be reliable. I am seeking to change to fibre now and have found their customer service absolutely appalling. I have endured two days of phone calls trying to sort this out. I have had to experience being left on hold , dropped calls, lack of consistent information and pricing clarity. I have had the worst customer experience ever.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 3 Stars
GP London TalkTalk 2014-03-31  
Broadband is slow for me. Customer services in Manilla is terrible. They just don't understand. I upgraded to fibre optic and get exactly the same speeds I don't even think it is fibre optic!. I complained about 1mb download, a woman from manila says hang on(slight pause) try it now . It went straight to 6mb . I hung up, it went straight back down.
Keep well clear customer services are the worst ever when you eventually get through and then get them to understand your question.
If you game online forget these as well because their upload is pathetic.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Pazza Sheffield TalkTalk Fibre Medium with Plus TV, Broadband and Phone 2014-03-30  
Been with TalkTalk 10 years now. Had problems in first few months with broadband dropping, but has been fine since I changed to a Netgear wireless modem router. Customer service has been fine, and my one dealing with a "techie" was excellent. Cost and Service first class. Don't recognise the company the other poor reviews are referring to.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 4 Stars
  • Customer Service 3 Stars
John Scotland TalkTalk Essentials TV, Broadband and Phone 2014-03-29  
TalkTalk aren't even worthy of the 1 stars that I have given them. Their broadband probably has to the worst I've had in a really long time. I mean, why bother carrying on this awful network if you aren't going to provide the up to speed internet that we have asked for? I would give them an overall scoring of -2 stars and that's me being generous. Just appalling. Terrible network all together.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Stacy West midlands TalkTalk Plus TV, Broadband and Phone 2014-03-29  
I never recieved my phone I was promised I had to supply my own. Talk Talk changed the date for the engineer to visit me and threatened to charge me if I wasn't home on that date. Engineer was 2 hours early. Also I have been charged for turning virus and kids safe setting. On the plus side I can say the modem is pin protected against hackers but the password is easy to hack in a matter of days. You need to change the password to something like "tA~lK14-TaLk.20" (without quotes) which would probably take a super computer 10 years to crack.
  • Satisfaction 2 Stars
  • Reliability 5 Stars
  • Customer Service 5 Stars
James Northwest TalkTalk SimplyBroadband 2014-03-28  

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TalkTalk

Make moving broadband easier when you move house with TalkTalk's Home Move Service

Posted on 2013-08-15 18:54 in News Features TalkTalk

Moving house is a headache, and involves a lot of paperwork, phone calls, and stress even without needing to worry about moving your broadband with you. You could always switch your supplier...but this will subject you to extra setup and cancellation fees, and ultimately prove no less of a hassle. Thankfully, TalkTalk provide a Home Move Service to make this go a lot more smoothly for you. It's all done online, so you can do it at a time to suit you, track the status of the move, and change dates if there are delays. It's also fast, if you have all the details ready already, and if you do the installation yourself, it's free. TalkTalk Home Move Service is there to make moving house that little bit simpler.

Find out more with our handy guide below.

Moving Your Broadband When Moving House With TalkTalk's Home Move Service.

Comments

TalkTalk

Save money on the go - special offers on mobile internet for TalkTalk customers!

Posted on 2013-07-26 09:18 in Offers TalkTalk

Exclusively for TalkTalk home broadband customers, TalkTalk Mobile is a great way to make using internet on the go a more affordable and more satisfying experience.

TalkTalk Mobile allows TalkTalk customers to choose from a variety of great offers on smartphones. Current special offers include a Samsung Galaxy Y powered by Android Gingerbread free for only £5 a month for 2 years. Selected smartphones can also come bundled with a tablet! For example, you can acquire a Huawei Mediapad Youth with a Samsung Galaxy S4 Mini from just £10 a month, or Google Nexus 7 by ASUS along with a LG Optimus L3 or L3ii smartphone from £17.50 a month.

You can gain extra data allowance and more free minutes and texts by increasing the size of your contract plan for only a small additional cost per month. All these contracts come with double data allowance (or triple data allowance on some plans!) of up to 4GB when purchased online!

Existing TalkTalk customers can also take up a SIM-only mobile contract for mobile internet via smartphone*, tablet* or USB dongles. TalkTalk SIM-only mobile comes with a variety of different deals to suit you, with different data allowances and different contract lengths available.

For a time-limited period, TalkTalk are offering double data allowances when you buy online! This means that medium SIM-only contracts with 500MB data allowances now allow up to 1GB, and large SIM-only contracts with 2GB data allowances allow up to a massive 4GB! This is in addition to the 300 free mins on medium contracts or 1000 free mins on large contracts. Both contracts also come inclusive with 3000 free texts!

That's not all! Choose a 12-month contract, and get a reduced price per month - only £5 per month for 1GB data plans, and £12.50 per month for 4GB data plans, saving £2.50 each month on your contract for the first 12 months.

If you'd prefer a 1-month contract, it's just £10 a month for medium contracts and £17.50 a month for large contracts.

But hurry, because these offers end soon!

Do you think TalkTalk SIM-only mobile is for you? Get more information and sign up!

* = SIM-only offers are not compatible with iOS devices.

Offers valid as of April 8th 2014.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with BT hoping to offer the service to two-thirds of the population by 2014. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 16Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to TalkTalk will get a free inclusive 532a wireless router, which comes with ‘N’-rated wireless technology (offering better signal strength and coverage), a power saving mode, two ethernet ports and YouView compatibility.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband customers for an extra £2 a month.
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones free for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Possible network congestion - TalkTalk has historically seen more of a slow down at peak times than other providers due to the way it cut costs to offer the cheapest prices. However in the summer of 2013 they made a large investment to their network capacity and were able to increase their advertised headline speed (available to 10% of users) from 14Mb to 16Mb, now in line with BT, Sky and other large providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk