TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts allows you to customise your package
  • Home Move Service helps you move broadband when moving house

0800 049 7867   Go to site

TalkTalk SimplyBroadband
£1.75 for 6 months
£3.50 thereafter

Line rental from £14.35

  • Half price for 6 months!
  • £100 Love2Shop voucher! Hurry, ends soon!
  • Totally unlimited broadband
  • Save £179 compared to BT**
  • Only pay for the calls you use
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • Free 802.11n wireless router
  • Free connection online
  • 12 month contract

0800 049 7867   Buy now

TalkTalk Essentials TV, Broadband and Phone
£4.25 for 6 months
£8.50 thereafter

Line rental from £14.35

  • Half price for the first 6 months!
  • £100 Love2Shop voucher! Hurry, ends soon!
  • The UK's cheapest TV bundle
  • YouView TV box with catchup & on demand, pause & rewind Freeview
  • Totally unlimited usage
  • Evening and weekend calling
  • Free 802.11n wireless router
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Fibre Medium with SimplyBroadband
£5.00 for 12 months
£13.50 thereafter

Line rental from £14.35

  • £5 per month for a year, that's
    12 months better than half price!
  • £100 Love2Shop voucher! Hurry, ends soon!
  • Up to 38Mb download speed
  • Totally unlimited usage
  • Free connection online
  • Unbeatable 802.11ac Super router
  • 76Mb Fibre Large also available
  • Available with Essentials or Plus TV
  • 18 month contract

0800 049 7867   Buy now

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • Fibre products come with the Super router with unbeatable 802.11ac wireless
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Up to 17Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 12 month contracts on SimplyBroadband and 18 month contracts on fibre and TV

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Parental controls with HomeSafe

  • 802.11n wireless router as standard or the unbeatable 802.11ac Super router with fibre

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers from as cheap as £10 per month

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

Details last checked on 2014-10-21

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

TalkTalk SimplyBroadband More Info

Hurry, ends soon! Half price for 6 months + £100 Love2Shop voucher + free connection when you order online!

802.11n Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
12
months
£32

£1.75
£3.50 after 6 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with SimplyBroadband More Info

Hurry, ends soon! 12 better than half price + £100 Love2Shop voucher + free connection!
Already With TalkTalk? Upgrade Today!

802.11ac Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£60

£5.00
£13.50 after 12 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Essentials TV, Broadband and Phone More Info

Hurry, ends soon! Half price for 6 months + £100 Love2Shop voucher + free connection!
Already with TalkTalk? Upgrade to Essentials TV today!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
18
months
£77

£4.25
£8.50 after 6 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Essentials TV, Broadband and Phone More Info

Hurry, ends soon! 6 months half price + £100 Love2Shop voucher + free connection!
Already With TalkTalk? Upgrade Essentials TV with Fibre Medium for only £5 per month first 6 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£167

£9.25
£18.50 after 6 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Plus TV, Broadband and Phone More Info

Hurry, ends soon! Half price for 6 months + £100 Love2Shop voucher + free connection + free recording YouView box worth £299!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (15.95 pounds)

up to
17Mb
truly
unlimited
18
months
£167

£9.25
£18.50 after 6 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with SimplyBroadband More Info

Hurry, ends soon! 6 months reduced price + £100 Love2Shop voucher + free connection
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium

802.11ac Wireless RouterPhone CallingLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£182

£11.75
£18.50 after 6 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Hurry, ends soon! 6 months half price + £100 Love2Shop voucher + free connection!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£257

£14.25
£28.50 after 6 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Essentials TV, Broadband and Phone More Info

Hurry, ends soon! 3 months reduced price + £100 Love2Shop voucher + free connection!
Already With TalkTalk? Upgrade today!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£269

£19.25
£23.50 after 3 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Hurry, ends soon! 3 months reduced price + £100 Love2Shop voucher + free connection!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£374

£24.25
£33.50 after 3 months

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2014-10-21

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 33736 customer ratings since 2009-04-02

Add your own review of TalkTalk

Reviewer Location Reviewing Date Ratings
Been contacting them for 3 months still haven't sorted out my broadband they sent an engineer he said bt will install a new cable within a week a month later no joy rang talk talk they said your case as been closed and they started going through all the basic checks absolutely rubbish service really BAD
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Des Wales TalkTalk SimplyBroadband 2014-10-06  
If your thinking about using Talk Talk think again! The Tv is slower than an 80's Atari computer! Customers can't' t understand what you are saying and talk over every sentence you say by saying 'I understand'! After over an hour on the phone complaining they finally agreed to send a technician out. The technician came and said setting needed changing which. He did- however speed no different yet the CHEEk of Talk Talk then taken £50 put of my bank account for this apparent service! I then got charged from the bank as there was then not enough for my direct debits that day! After again over an hour phone call and about 6 different people who had the most appalling customer service standards, they agreed to waive the charge and send another technician out to fix the problem free of charge. The technician said Talk Talk would call me within 2 days to see if it's any better- low and behold 3 weeks later no call and slower speed and to top it off ANOTHER charge of £50!!!!!Will never use this Company ever again! So if your thinking of going with Talk Talk again- think again..... A kick in the teeth is more enjoyable!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Chantelle Manchester TalkTalk Essentials TV, Broadband and Phone 2014-10-06  
I urge anybody that is thinking about going with talk for any of their services to think again. Worst mistake I ever made. I wish I had stayed with sky.

My talk talk broadband is fine when it's actually working, but the problem is that the broadband only works for five minutes at a time before dropping out. I have spent hours on the phone to them about this, I have had countless engineers come out and tell me it's fixed. It isn't fixed and I doubt it ever will be. Talk talk are dreadful, I have never experience a customer service that is as useless and unhelpful.

  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Mike Jonas Widnes TalkTalk Essentials TV, Broadband and Phone 2014-10-05  
The worst broadband provider I have ever had the displeasure to use. Firstly, after promising to remain at the cost that was advertised, TalkTalk tripled the bill and added a hefty cancellation fee. Secondly, the actual quality of the broadband is ridiculous beyond belief. To be paying so much for something that is so slow and that keeps cutting out, leading to a minimum half hour repair just to be able to go online is appalling. Would absolutely not recommend at all and find it hard to believe that anyone has had a positive experience with such a money-grabbing, inept company.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Lauren Canterbury TalkTalk SimplyBroadband 2014-10-04  
The 3rd of sept I got home and the wifi and computer stopped working. So I called Talk Talk to try to solve the problem but they couldn't. I got an engineer appointment for the 23 so I need to be home otherwise I will be charged £20 surprise !!no one appears. I Called them and the person I spoke to could hardly speak English and when I said I want to cancel I got an English person who want me to book another engineer appointment for 3 weeks time I was so angry.
He told me that if an engineer didn't come before the 4 oct I can cancel my contract. Talk talk did not call me back regarding the repair. That was almost a month without having the Internet which is unacceptable.So I called on the 4th to cancel my contract with them, which I was advised by Talk Talk that I was entitled to do. To my surprise I need to pay for breaking my contract with no compensation for the month I had been with no internet or tv. thanks talk talk for the good 8 years of your service but when a problem occures talktalk is the worse. They are unhelpful , unsympathetic and unreliable. In this day and age that level of service from a company is unacceptable.
  • Satisfaction 1 Stars
Appalling service TalkTalk 2014-10-04  
I was looking for a broadband provider and was stopped in our local shopping centre.I was told by the salesman that i would get 50 worth of free calls per month sounds good, not so.After receiving the contract i could not see this on the contract, rang the salesman who said i would definattaly get 50 pounds of free calls per month, and said to ring customer service if i did not believe him, customer service i would only get a call to say that my bill at reached 50 pounds.I rang the salesperson, he said that he would sort it when he was next in the office and ring me, still waiting.Also the speed is nothing like what they said ie that the speed would be between 7 to 17 , nowhere near that speed sometimes as low as .89
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Upset Nelson,lancs TalkTalk Essentials TV, Broadband and Phone 2014-10-02  
The worst ever broadband and customer service i had. The broadband did not work for two weeks after activation date and when i called them the were not willing to help. After two weeks and some more calls i was connected but very bad connection which kept breaking. I was willing to upgrade but they responded there was no such option and that i can go anywhere. I was forced to change the provider and then on top of that they charged me cancellation fee of GBP 80.00. I am willing to write the regulatory for this robbery. will not advise to go for talk talk, pay a little more and go somewhere else.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Tipu London TalkTalk SimplyBroadband 2014-10-02  
I have never in my life been so anger in completely regret having the talk talk services it's a bunch of bull. On the 3rd of September I request to add the tv services to my already running broadband and telephone services. I was then told I will have to wait until the 15th for an engineer to come set it up properly. The 15th had come and the engineer showed up and installed my box. He the realize the internet channels( which are the non-freeview channels are not working because he was in a rush he fobbed e off wit the excuse of because it's my go live day not all my channels will be working give it a few hours. I then waited 24hrs still no channels. The following day I have contacted talk talk and reported the problem. Now on top of being given the run around and having to ring 10times I eventually rang the cancellation team cause by now I was completely giving up. They then put me thru to 5 different technical support staff I was then told I will have to wait until the 1st of October between 7-9 for an appointment. I was very anger with this and voiced it so they then added a free 3montha subscription to my plan but the wasn't helpful as I still can't watch the tv or access it's services. The day of the engineer has come and the engineer has not turned up. Ringing back talk talk to speak to someone I'm being told they have no contact with the engineers therefore they can't tell me weather he will turn up or not. Completely unsatisfied with talk talk.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Simone London TalkTalk Plus TV, Broadband and Phone 2014-10-01  
I have been a customer of Talk Talk now for 6 years. Broadband has occasionally gone off for a few hours but has been restored without having to notify the company. I don't find this unreasonable I'm sure it happens on all networks.
Last week my broadband disappeared and it was clear there was something wrong.
I reported the fault and was put in contact with the call centre in India, the people there were extremely patient and helpful, I have to admit that they were at times a little difficult to understand but they did repeat things slowly until I did understand. I had two long sessions whilst they tested all manner of things and eventually it was concluded that there must be a fault in the equipment in my home. I was told that an engineer would be sent and an appointment was made as soon as possible. Several text messages were sent to keep me up to date with what was happening.
The engineer arrived exactly as promised and sorted out the fault.
I would just like to say that I found all the staff I dealt with to be extremely polite and caring. It was annoying to be without broadband for a week but I don't run a business from home or anything so no great harm was caused.
Personally I would recommend Talk Talk to anybody I think they are a very genuine company.
  • Satisfaction 5 Stars
  • Speed 5 Stars
  • Reliability 5 Stars
  • Customer Service 4 Stars
Marion Kirby Blackburn Lancs TalkTalk 2014-10-01  
DO NOT SUBSCRIBE TO TALK TALK.What an appaling company. Have been with sky for 5 yrs, was going to transfer to talk talk. Bloody glad I didnt. Spent large amounts if time on the phone at my expense and must of spoken to everyone at talk talk apart from the cleaner. New sales team are english, once they have got you signed up then everyone one else you speak to is from india.Have tried for the past 2 mths to get talk talk set up in the end i gave up. Disgusting company and staff to do business with
  • Satisfaction 1 Stars
michele frinton on sea TalkTalk Essentials TV, Broadband and Phone 2014-09-29  

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Work from home

TalkTalk Business Broadband perfect for your home office

Posted on 2014-06-03 13:04 in Announcements Offers TalkTalk

With improvements in technology and speed of broadband, it's becoming increasingly common for people to work from home rather than travel to an office. Whether you’re an employee connecting to your employer from home, or self-employed and running a business from your home office, it's important to be able to rely on a robust, stable broadband connection.

While you may find your home broadband connection is adequate for your work from home needs, you might be surprised to find that a business broadband package can offer significant additional benefits and be a lot more affordable than you'd think. We've created a guide to guide to Home Office Broadband explaining all the features and advantages of using business broadband when you work from home.

TalkTalk Business offers a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Right now you can save up to £754* compared to BT Business Broadband with TalkTalk Business Fibre!TalkTalk Business

  • Simply Broadband - £4 per month, up to 17Mb download and up to 1Mb upload, 1 static IP
  • Simply Fibre - £19 per month, up to 76Mb download and up to 20Mb upload, 1 static IP
  • Complete Broadband - £10.50 per month, up to 17Mb download and up to 1Mb upload, up to 4 static IPs, free business call features
  • Complete Fibre - £25.50 per month, up to 76Mb download and up to 20Mb upload, up to 4 static IPs, free business call features

All prices exc VAT. Monthly line rental of £14.50 required on all packages. *See TalkTalk Business site for more details of BT Business Broadband comparison claims.

Comments

TalkTalk

Make moving broadband easier when you move house with TalkTalk's Home Move Service

Posted on 2013-08-15 18:54 in News Features TalkTalk

Moving house is a headache, and involves a lot of paperwork, phone calls, and stress even without needing to worry about moving your broadband with you. You could always switch your supplier...but this will subject you to extra setup and cancellation fees, and ultimately prove no less of a hassle. Thankfully, TalkTalk provide a Home Move Service to make this go a lot more smoothly for you. It's all done online, so you can do it at a time to suit you, track the status of the move, and change dates if there are delays. It's also fast, if you have all the details ready already, and if you do the installation yourself, it's free. TalkTalk Home Move Service is there to make moving house that little bit simpler.

Find out more with our handy guide below.

Moving Your Broadband When Moving House With TalkTalk's Home Move Service.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with two-thirds of the population currently overed. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

If you're a home office or business customer, you may also wish to consider TalkTalk Business Broadband who offer a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 17Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?
  • Are you a home office or business customer?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to TalkTalk's standard products will get a free ‘N’-rated wireless router. Those opting for Fibre packages benefit from TalkTalk's Super router with unbeatable 802.11ac Wi-Fi performance.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband customers for an extra £2 a month.
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones free for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Super router for fibre - Fibre users get the very latest wireless router technology with TalkTalk's 802.11ac Super router supporting faster connections at longer distances.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk