TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk Fast Broadband
£22.95 for 18 months
£25.50 thereafter

No upfront cost when you sign up online

  • Ending 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • Save up to £212 compared to BT Broadband over 18 months**
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk TV Plus with Fast Broadband
£28.95 for 18 months
£37.50 thereafter

No upfront cost when you sign up online

  • Ending 18 months Fixed Low Price Plan
  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • Save up to £152 compared to BT TV and Broadband over 18 months**
  • TalkTalk TV with 6 Sky channels
  • Enjoy up to 86 channels, 12 in HD
  • Recording YouView box worth £299
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Faster Fibre
£27.00 for 18 months
£32.00 thereafter

No upfront cost when you sign up online

  • Ending 18 months Fixed Low Price Plan
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • Save up to £283 compared to BT Infinity over 18 months**
  • HomeSafe® online safety controls
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Clear pricing - broadband and line rental charges are bundled together into a single monthly price
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Same benefits for existing customers - unlike many providers, TalkTalk offers the same packages to both existing and new customers
  • Fibre packages - up to 38Mb is available as standard, or you can upgrade to an up to 76Mb package for an extra £5
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling
  • Free mobile SIM with all products - with 200 minutes of calls, unlimited texts and 500MB of data
  • TV services available - affordable alternative to cable and satellite TV with more to offer than Freeview. TV Plus now also includes 30 premium channels as standard, including; Sky 1 & 2, Sky Living, Fox and Sky Sports News
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • All broadband products come with the 802.11ac Super Router with faster wireless speeds at longer distances
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for all packages is 18 months
  • Complaint levels - Ofcom figures show TalkTalk has customer complaint levels significantly above the industry average

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Download speeds up to 17Mb for standard broadband and 38Mb for fibre. An optional 'Boost' increases fibre speeds to up to 76Mb

  • 18 month contracts

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Optional TalkTalk email address available

  • Free parental controls with HomeSafe plus anti-virus protection

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included, with free calls between TalkTalk customers

  • Optional TalkTalk Mobile phone service available to TalkTalk customers, free SIM with all products or take a competitive handset deal

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

2.6 stars
  satisfaction rating based on 30607 customer ratings since 2015-12-08. See more TalkTalk customer ratings and reviews.

Details last checked on 2016-12-05

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk Fast Broadband More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingLine Rental

up to
17Mb
truly
unlimited
18
months
£275 £22.95
£25.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Fast Broadband More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£275 £22.95
£25.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingLine Rental

up to
38Mb
truly
unlimited
18
months
£324 £27.00
£32.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
truly
unlimited
18
months
£324 £27.00
£32.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£347 £28.95
£37.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk Faster Fibre 76Mb More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add 76Mb fibre to your package at checkout
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingLine Rental

up to
76Mb
truly
unlimited
18
months
£384 £32.00
£37.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV with Faster Fibre 76Mb More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add 76Mb fibre to your package at checkout
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
18
months
£384 £32.00
£37.00 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
38Mb
truly
unlimited
18
months
£396 £33.00
£37.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband and Sky Cinema More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£437 £36.45
£49.95 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Faster Fibre 76Mb More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add 76Mb fibre to your package at checkout
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
76Mb
truly
unlimited
18
months
£456 £38.00
£42.50 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
TalkTalk TV Plus with Fast Broadband and Sky Sports More Info

Hurry, ends soon! 18 months Fixed Low Price Plan + TalkTalk Mobile SIM + free connection online!
Add the anytime UK landline and mobile calls boost for £5 a month

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

up to
17Mb
truly
unlimited
18
months
£539 £44.95
£66.95 after 18 months

No upfront cost when you sign up online

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-12-05

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.6 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.6 stars

Based on 30607 customer ratings since 2015-12-08

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Regret going with Talk Talk - connection is unbelievably slow, even watching tv on Netflix gives pixelated screen! I live in a city centre, so there is no excuse for that.

I recently moved house and they apparently transferred my contract, but have reset it so I have another 18 months on it - that to me is not a transferal and I'm not happy with Talk Talk for forcing me to stay with them. Then a couple of months after the transfer they upped the cost of my connection. How can these companies get away with constantly changing the terms of contracts when we the customers would be penalised for it? Annoys me no end.

I was with o2 for years before they sold to Sky, and never had a single complaint. I miss them so much!!
  • Satisfaction
    1 star
  • Speed
    4 stars
  • Reliability
    1 star
  • Customer Service
    1 star
Salisbury TalkTalk  
There is noting positive about TalkTalk, the prices are rubbish as they increase the bill after a few months. The wifi is so slow and often stops working. They phone sound quality is rubbish. The customer service is extremely poor and you may have to wait on hold to speak to an adviser for over an hour. My router stopped working and this affected several other customers. I called and reported the issue and they infromed me a new route would be sent to me. Over a week later i still had not received the router and had no access to WiFi. The whole TalkTalk network is poor and a waste of money. You will end you paying for a service that you won't recieve. Do not use TalkTalk and save yourself from unnecessary stress and dont waste your money. Go you virgin or sky.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
UK TalkTalk  
It's a pity you have to put any rating to get on here. They don't deserve any. I am not a racist, and this is not a racist comment. But why would someone sitting in India care what someone in the UK thinks about them. The most unless bunch of miss fits I have had the misfortune to cross paths with. Internet been none existent from day one. The joys of waiting 50 minutes to chat to someone on your mobile network, to then be told , " I am passing you on please wait" and that's it, no can I pass you on, just wackenhut you are now in another question. I suppose their thinking is " This will get a few to hang up" They fail to fix problem and then tell you even though you have paid 2 months for no service, you have to give us 30 notice and pay us another months money. I go on chat under partners name, as it's done in her name. On one occasion I had one of them hitting on me.
If you are reading reviews because you are thinking about joining talktalk. Run away, they are conveniently just taking your money and giving you nothing in return. They seem to be spending our money on sponsoring x factor. I can see why, their craft to. Run away
Bacup TalkTalk  
If I could give them less I would, worst broadband speed ever, worst customer service and when we "upgraded" to fibre optic, we were left without broadband and phone line for over a week. Since "upgrading" the internet has never been worse. 90% of the time we have to pay for costs of an engineer to come out and fix talk talks problems
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
North Wales TalkTalk  
the worst company ever !
whilst talk talk shares go down the pan ,they let some small boy have all our bank details ,cannot provide a decent service and try to charge for engineers visits all the time,dido harding collects her £2.5m pay and worries how she looked on a video she made after the hacking scandal !!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
coventry TalkTalk  
My Mother is 87 years old and lives alone. Her means of communication with us and the outside world is her telephone. All she wanted was the Talktalk TV box. This needed the installation of a new router which once installed resulted in her not being able to receive calls ( for some bizarre reason her phone number had been changed). My Mother called every day to try to get the problem resolved, spoke to a different person each time, sometimes for several hours, and absolutely nothing was done. After several days of this I thought I would call in to try resolve the situation. The first person I spoke to refused to help me because I didn't know the password to the account ( neither does my mother!). After that I asked to speak to someone who would help and did manage to speak to someone, but again nothing was done. Rather than call again I sent an email, explaining in depth the problem, providing the account details, the telephone number and the number it had apparently been changed to. The reply I got was an email asking for the details I had just provided. This happened on another two occasions until I finally got a call from someone who said they would help. By now my mother had received a 'sorry you're leaving' letter and had been completely cut off. She spent a whole day waiting to hear from someone who said they would call back, but how could they when the phone line was dead? She spent two weeks without a phone when all she wanted was a TV box.
Since then I have received a call from the 'CEO's' office wishing to discuss the problem. As I can't provide the password they require ( the one my mother doesn't even know) they refuse to discuss the matter further. If I wasn't so angry about the whole experience it would be laughable. Who is running the show? A bunch of clowns I suspect.
I have informed them however that I've spoken to the Consumer Ombudsman and been in contact with Watchdog.
Halifax TalkTalk  
Worst company ever. Terrible connection that keeps dropping and even worse customer service. Save yourself the trouble and go somewhere else.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Glasgow TalkTalk  
Slow service very poor speed they are liars I moved to Manchester from Bolton and they had an engineer come out and he said that another engineer will come out and talktalk kept saying it will get fixed. LIES ALL LIES. QUICK TO TAKE MONEY OFF U BUT NOT DELIVER A SEVICE they will keep saying they will get fixed but never do all talk nothing else!!!!!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Manchester TalkTalk  
We used talk talk, and their broadband was unreliable and very slow. Often we had no broad band. Then we were gong to move house and called talk talk to change over. As they were unable to supply our new address I requested a cancellation of the contract. They failed to cancel the contract, so I called again to request the contract cancellation. We then moved house, yet each month I received a new bill and each month called to cancel the contract. After six months I asked for help from the ombudsman. It took a further six months for them to admit fault. I must have spent days on the phone with talk talk (all charged) most definitely feel as if I have been fleeced by them and will never use them again.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Tiverton TalkTalk  
Worst ever broadband provider. Customer services rubbish. Billing rubbish they add charges & say you will get a credit on next months bill but you end up argue with them to get this.
If you need a refund you HAVE to ring them to get one as they do not give automatic refunds! And you have to wait a month before you can apply for one!!! Rip offs Wonder how much money they have of peoples hard earned cash who didn't know they have to apply for a refund? Keep well away from talk talk!!
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lincolnshire TalkTalk  

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Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by Openreach. This is still in the process of being rolled out nationwide, around 90% of the population currently overed and 95% coverage expected by the end of 2017. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk offer three versions of their standard and fibre broadband packages, each with a fixed price with line rental included.

The standard broadband deals are:

  • Fast Broadband - totally unlimited standard broadband with speeds up to 17Mb, on an 18 month contract. Includes a SIM card for your mobile, with 500MB data, unlimited texts and 200 minutes of calls per month
  • TV with Fast Broadband - Fast Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Fast Broadband - Fast Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It also includes access to 80 Freeview channels, 30 extra Entertainment channels including Sky 1, and a range of on-demand services including BBC iPlayer

The fibre broadband packages are:

  • Faster Fibre Broadband - totally unlimited fibre broadband with speeds up to 38Mb, on an 18 month contract. The package includes the Essential SIM with 500MB data, unlimited texts and 200 minutes of calls per month
  • TV with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV box with 75 Freeview channels and the ability to pause and rewind live TV
  • TV Plus with Faster Fibre - Faster Fibre Broadband plus a TalkTalk TV Plus box that can pause, rewind and record 185 hours of TV. It includes access to 80 Freeview channels, 30 premium Entertainment channels, and a range of on-demand services

You can purchase an optional Broadband Boost for an extra £5 per month to upgrade the speed to up to 76Mb. This option might not be available in all areas, and as always the actual speeds you achieve may be somewhat slower than the advertised maximum.

The TV packages come with the option to add extra channels, such as Sky Sports or Sky Cinema, on a 30 day rolling contract, so you can cancel at any time. There are also optional landline call plans available for all of the packages.

Which package should I choose?

TalkTalk's packages have the same terms, so your choice comes down to what speed you need.

Smaller households, or those with less demanding requirements, may find that the Fast Broadband packages offer sufficient speeds. If you use the internet mostly for browsing, email and social networking, and maybe one user watching Netflix or iPlayer, then the up to 17Mb offering could be fast enough. However, speeds are affected by several factors including how far your home is from your nearest telephone exchange. Make sure you base your decision on the real world speed estimate TalkTalk provides you.

For larger households, or those that want to use the internet for constant streaming, gaming or downloading, a fibre plan is likely to be more suitable. If the up to 38Mb speed still doesn't seem like enough, TalkTalk offers the option to upgrade to an up to 76Mb service if it's available in your area.

Other factors to consider are whether you want to add TV services to your plan. Your options here are for the basic Freeview channels with a box that enables you to pause and rewind shows, or for a premium package with the ability to record shows as well as access on-demand services. In both cases there's also the option to add premium channels without long-term commitment. Your subscriptions renew every month and you can cancel whenever you want.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • 802.11ac wireless router - All customers signing up to TalkTalk's broadband packages benefit from TalkTalk's Super router with 802.11ac Wi-Fi performance supporting faster connections at longer distances.
  • TV box - Opt for one of the TV or TV Plus packages and you get a TV box that enables you to pause and rewind live TV, access Freeview channels, and add your own choice of Premium services. On the TV Plus box you can also record 185 hours of shows, and access a full range of on-demand content.
  • Essential SIM - All of TalkTalk's plans come with the free Essential SIM to use in your mobile phone. This gives you 200 minutes of calls, unlimited texts, and 500MB of data each month.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. 
  • Home Move service - TalkTalk provide a free Home Move service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move service guide.
  • Free landline calls - All landline calls between TalkTalk users are free.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Simplified pricing - Broadband and line rental charges are combined into a single monthly price which is fixed for the length of the contract.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones or for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles. All broadband products come with a free mobile SIM plan with 200 UK minutes, unlimited texts and 500MB of data.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, adding a landline call plan, or boosting your fibre broadband speed where available.
  • Free connection - Sign up to the Fast Broadband package and you'll get free connection.
  • Super router - All users get the very latest wireless router technology with TalkTalk's 802.11ac Super Router.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers and your price is fixed for the life of your contract.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than 18 months, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for more flexibility are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and want to lock in their low broadband price for an 18 month period..
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • High complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The complaint level figures for mid 2016 show that TalkTalk is joint-third most complained about broadband provider, with complaint levels well above the industry average. Although BT and Plusnet both have higher levels.
Broadband.co.uk