TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts that allow you to customise your package
  • Home Move Service helps you move broadband when moving house

Need help choosing? Give us a call on 0800 0835042   Go to site

TalkTalk SimplyBroadband
£3.75 for 18 months
£7.50 thereafter

Line rental from £15.93

  • 18 months half price!
  • Ending £75 Love2Shop voucher!
  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • Save £112 compared to BT**
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Plus TV, Broadband and Phone
£20.00 per month
18 month contract

Line rental from £15.93

  • Ending £75 Love2Shop voucher!
  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • TalkTalk TV with 6 Sky channels
  • Enjoy up to 86 channels, 12 in HD
  • Recording YouView box worth £299
  • Add up to 38Mb fibre for £10 extra
  • F-secure anti-virus for 8 devices
  • 802.11ac Super Router giving faster speeds at longer distances
  • Anytime UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 0835042

TalkTalk Fibre Medium with SimplyBroadband
£8.75 for 18 months
£17.50 thereafter

Line rental from £15.93

  • 18 months half price!
  • Ending £75 Love2Shop voucher!
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Free TalkTalk Mobile SIM worth £90!
  • F-secure anti-virus for 8 devices
  • Existing customers: Upgrade to fibre and get 25% off for 18 months
  • 802.11ac Super Router giving faster speeds at longer distances
  • Only pay for the calls you use
  • 18 month contract

Buy now

Or call us on
0800 0835042

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers - free mobile SIM with all products
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • All broadband products come with the 802.11ac Super Router with faster wireless speeds at longer distances
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Up to 17Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 18 month contracts

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Free parental controls with HomeSafe plus anti-virus protection powered by F-secure (on 1 device for Essentials TV and up to 8 devices for SimplyBroadband and Plus TV)

  • 802.11ac Super Router with faster wireless speeds at longer distances

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers, free SIM with all products or take a competitive handset deal

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

2.5 stars
  satisfaction rating based on 28970 customer ratings since 2015-09-25. See more TalkTalk customer ratings and reviews.

Details last checked on 2016-09-16

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk SimplyBroadband More Info

Hurry, ends soon! 18 months half price + £75 Love2Shop voucher + TalkTalk Mobile SIM!
Add the anytime UK landline and mobile calls boost for £5 a month
Already with TalkTalk? Upgrade to a TV or Fibre package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingLine Rental (17.70 pounds)

up to
17Mb
truly
unlimited
18
months
£77

£267.91 with
saver line rental
£3.75
£7.50 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Essentials TV, Broadband and Phone More Info

Hurry, ends soon! £75 Love2Shop voucher + 18 months reduced price + TalkTalk Mobile SIM!
Already with TalkTalk? Upgrade to a TV package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
17Mb
truly
unlimited
18
months
£122

£312.91 with
saver line rental
£7.50
£10.00 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Fibre Medium with SimplyBroadband More Info

Hurry, ends soon! 18 months half price + half price fibre installation + £75 Love2Shop voucher + TalkTalk Mobile SIM!
Add the anytime UK landline and mobile calls boost for £5 a month
Already with TalkTalk? Upgrade from SimplyBroadband to Fibre and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingLine Rental (17.70 pounds)

up to
38Mb
truly
unlimited
18
months
£162

£352.91 with
saver line rental
£8.75
£17.50 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Fibre Medium with Essentials TV, Broadband and Phone More Info

Hurry, ends soon! £75 Love2Shop voucher + 18 months reduced price + TalkTalk Mobile SIM!
Already with TalkTalk? Upgrade to a TV package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
38Mb
truly
unlimited
18
months
£207

£397.91 with
saver line rental
£12.50
£20.00 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Fibre Large with SimplyBroadband More Info

Hurry, ends soon! £75 Love2Shop voucher + 18 months reduced price + TalkTalk Mobile SIM!
Add the anytime UK landline and mobile calls boost for £5 a month
Already with TalkTalk? Upgrade from SimplyBroadband to Fibre and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingLine Rental (17.70 pounds)

up to
76Mb
truly
unlimited
18
months
£222

£412.91 with
saver line rental
£13.75
£22.50 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Fibre Large with Essentials TV, Broadband and Phone More Info

Hurry, ends soon! £75 Love2Shop voucher + 18 months reduced price + TalkTalk Mobile SIM!
Already with TalkTalk? Upgrade to a TV package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
76Mb
truly
unlimited
18
months
£267

£457.91 with
saver line rental
£17.50
£25.00 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Plus TV, Broadband and Phone More Info

Hurry, ends soon! free recording YouView box including 6 Sky entertainment channels + £75 Love2Shop voucher + TalkTalk Mobile SIM!
Already with TalkTalk? Upgrade to a TV package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
17Mb
truly
unlimited
18
months
£272

£462.91 with
saver line rental
£20.00
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Hurry, ends soon! £75 Love2Shop voucher + 18 months reduced price + free recording YouView box including 6 Sky entertainment channels + TalkTalk Mobile SIM!
Already with TalkTalk? Upgrade to a TV package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
38Mb
truly
unlimited
18
months
£357

£547.91 with
saver line rental
£25.00
£30.00 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Hurry, ends soon! £75 Love2Shop voucher + 18 months reduced price + free recording YouView box including 6 Sky entertainment channels + TalkTalk Mobile SIM!
Already with TalkTalk? Upgrade to a TV package and get 25% off for 18 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (17.70 pounds)

up to
76Mb
truly
unlimited
18
months
£417

£607.91 with
saver line rental
£30.00
£35.00 after 18 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.93

Go to site

Or sign up by phone
0800 0835042
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2016-09-16

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction
    2.5 stars
  • Speed
    2.3 stars
  • Reliability
    2.5 stars
  • Customer Service
    2.5 stars

Based on 28926 customer ratings since 2015-09-24

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Talk talk is the best Internet provider on the market. The speed their service gives me is warp speed pages open up faster then any other broadband connection I've seen on the occasions you need to speak to an advisor they answer the phone quickly and are very polite and give full attention and are very helpful.... None of this is true in fact the complete opposite could be said
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London TalkTalk  
We spoke to Chloe and she was FANTASTIC! My grandmother and grandfather called about their plan and Chloe was extremely vibrant, warm and helpful. I have never heard another representative be as attentive before to their needs. Chloe deserves a raise! she really is a great help.
If you call talk talk be patient with people and understand that not everyone in the world is going to have an English accent. Just be thoughtful and kind to others.
Chloe, thank you for your service, very kind woman. I hope talk talk recognizes your skill and rewards you soon :)
  • Satisfaction
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
  • Customer Service
    4 stars
Rotherham TalkTalk  
If I could choose to have minus stars, I would. Don't waste you money with this utterly horrendous company. The broadband doesn't work half the time and when you contact the firm (eventually) they pass you around not knowing what to say to You. The customer service is horrific. DO NOT USE!!!!!!
Berkshire TalkTalk  
If you guys want to be overcharged for a very por service or no service sometimes go for talk talk
Such a huge disapointement
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London TalkTalk  
They are the least helpful and worst company for customer service I have ever experienced. They are out to take your money and make everything (EVEN PAYING THEM) difficult.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
  • Customer Service
    2 stars
Birmingham TalkTalk  
If someone is thinking in contract Talk Talk, I recommend don't do it. THE WORST SERVICE EVER, AFTER 4 months without internet, they want to keep charging me 32 poudns per month. no solution, no one called me, the worst service in my entire life.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
London TalkTalk  
I am still using Talktalk broadband at home. Moneywise good but there service is very bad.i recommend to people plz just avoid this company as I am waiting my contract end then I will kick them off.
  • Satisfaction
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
  • Customer Service
    1 star
Portsmouth TalkTalk  
Talk Talk are by far the worst company I have ever dealt with. they have left an OAP with no internet for weeks and now no phone line at all. customer service is a joke at best, their staff cannot comprehend the most simple facts. I would strongly advise everyone to avoid using them for any service at all.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Lymington TalkTalk  
Awful! Staff do not understand English and are bad trained. I had so many problems with them. I would not recommnend this service or any service with Talk Talkk. They are cheap and useless.
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
United Kingdom TalkTalk  
Please please please beware of this company they are the worst of the worst !!!! Charged me for a engineer that has not come to my house and on top of that calling me a lier they have idiots sitting abroad who do not have a clue about customer service and now I am still on the phone right now pulling my hair out .im going to head office to protest outside the building anyone wants to join me email me and let's all go outside the head office and have a huge protest that will teach them a lesson
  • Satisfaction
    1 star
  • Speed
    1 star
  • Reliability
    1 star
  • Customer Service
    1 star
Walsall TalkTalk  

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TalkTalk with £75 shopping voucher

Get up to half price broadband plus a £75 Love2Shop voucher with TalkTalk. Hurry - the offers ends soon!

Posted on 2016-09-22 07:46 in Offers TalkTalk

If you're shopping for broadband then you won't want to miss the fantastic half-price deals TalkTalk are offering right now. And if you sign up soon you'll get a £75 voucher to spend on the high street, too.

These awesome deals start at just £3.75 a month for the totally unlimited SimplyBroadband package. Or if speed is what you need you can get 18 months of fibre broadband for only £8.75 a month - it's up to 4.5 times faster than standard broadband.

If you prefer to get internet, TV and calls all in the same package you can do exactly that with TalkTalk's Essentials TV offer. £7.50 per month gets you unlimited broadband, evening and weekend calls, plus a YouView box that gives you seven days of catch-up TV and the ability to pause and rewind live shows.

Sign up to any of these deals by 27th September and you'll receive a £75 Love2Shop voucher to spend in over 20 thousand high street stores.

Sign up for TalkTalk broadband and claim your free £75 Love2Shop voucher today!

All the offers are on 18 month contracts, are fully unlimited, and come with a free wireless router. You also get a comprehensive security package that protects you against viruses, online scams, and gives you full parental controls for complete peace of mind.

Already with TalkTalk?

It isn't just new customers that get the best deals from TalkTalk. You can upgrade from standard broadband to a superfast fibre service and pay just £7.50 per month - that's an impressive 25% less than the normal price.

Voucher offers are exclusive to new customers who order online, switch from BT, Sky or Plusnet and keep their existing landline number. Speeds dependent on location and distance from local exchange - use our postcode checker to find out what's available in your area. Line rental required at £17.70 per month. Love2Shop voucher offer ends 2016-09-27. Broadband offers end 2016-10-01. Speed of TalkTalk Fibre product compared to UK average of standard (ADSL) download speed from Ofcom UK Home broadband performance report November 2015.

Comments

National Average Speeds December 2015

Average fixed line download speeds remain stable over December 2015, average mobile broadband speeds see minor increase

Posted on 2016-01-08 12:21 in Announcements News 4GEE Hyperoptic Vodafone TalkTalk Three O2 Virgin Media BT Post Office Plusnet

December 2015 saw average download speeds for fixed line providers recorded by users of our broadband speed test remain stable in comparison to the results from November, coming in at 20.56Mb. Average upload speeds saw a 0.15Mb drop to 3.68Mb.

Of the big 5 home broadband providers, Virgin Media remained in first place but their average download speeds appear to have levelled out since rolling out their 200Mb service, remaining stable at 46.57Mb, with upload speeds at 5.66Mb. BT Broadband retain second place with average download and upload speeds steady at 17.58Mb and 4.42Mb respectively. TalkTalk move up to third place, with download speeds stable at 12.8Mb and upload speeds dropping by 0.21Mb to 1.86Mb. Plusnet drop into fourth place, dropping by 0.59Mb to 12.6Mb for average download speeds with a 0.39Mb decrease to 2.85Mb for average upload speeds. Finally, Sky remain in fifth place with a 1.1Mb fall in download speeds to 10.92Mb, while their upload speeds decreased by 0.41Mb to 2.47Mb.

Results from users testing with mobile-enabled devices including phones and tablets suggests that mobile broadband speeds saw an overall rise since November. Taking mobile broadband separately from home broadband, EE Mobile retain first place, with download speeds increasing by 1.1Mb to 17.55Mb and upload speeds holding at 3.87Mb. Vodafone are in second place, seeing download speeds fall slightly by 0.19Mb to 13.76Mb and upload speeds steady at 2.82Mb. O2 are in third place with download speeds at 11.78Mb - a respectable 1.4Mb increase over last month - and upload speeds at 2.53Mb. Three are still in fourth place, with average download speeds of 9.84Mb and upload speeds of 2.56Mb.

When mobile broadband and home broadband average speeds compete on the same table, 4GEE is head-to-head with BT's second place with a difference of only 0.03Mb. 4GEE and Vodafone mobile broadband sit in overall 3rd and 4th places beating all home broadband providers' averages bar Virgin Media and BT. This suggests that 4G broadband may have higher uptake levels relative to 3G compared to uptake of the fastest possible fibre broadband products relative to cheaper options.

This month's supplementary broadband providers table (see page 4 of the report) found Post Office Broadband had the UK's slowest broadband speed overall with only 2.55Mb average downloads and only 0.33Mb average uploads. Hyperoptic was fastest overall with 102.1Mb average downloads and 92.13Mb uploads.

Read more Broadband Speed Test Results for December 2015

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with two-thirds of the population currently overed. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

If you're looking to upgrade your TalkTalk package, then the process is simple. You can choose from Essential TV and Plus TV (you'll need a working TV aerial), and there are Fibre Optic packages to choose from if it's available in your area.

If you're a home office or business customer, you may also wish to consider TalkTalk Business Broadband who offer a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 17Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?
  • Are you a home office or business customer?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • 802.11ac wireless router - All customers signing up to TalkTalk's broadband packages benefit from TalkTalk's Super router with 802.11ac Wi-Fi performance supporting faster connections at longer distances.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides 8 devices with F-secure anti-virus with further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband and Essentials TV customers for an extra £2 a month (currently included on SimplyBroadband as a special offer).
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Free TalkTalk Mobile SIM - Claim a free mobile SIM plan worth £5 per month, as long as you request the SIM online you get 200 UK minutes, 500 texts and 200MB, remains free as long as you're in contract for broadband.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones or for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles. All broadband products come with a free mobile SIM plan with 100 UK minutes, 250 texts and 100MB of data worth £5 per month - or double your allowance if you claim your SIM online.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Super router - All users get the very latest wireless router technology with TalkTalk's 802.11ac Super router, most other providers only offer ac-rated routers to their fibre customers.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk