TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts allows you to customise your package
  • Home Move Service helps you move broadband when moving house

0800 049 7867   Go to site

TalkTalk SimplyBroadband
£1.75 for 6 months
£3.50 thereafter

Line rental from £14.35

  • Half price for 6 months!
  • Ending: £100 Love2Shop voucher!
  • Totally unlimited broadband
  • Save £179 compared to BT**
  • Only pay for the calls you use
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • Free advanced technology router
  • Free connection online
  • 12 month contract

0800 049 7867   Buy now

TalkTalk Essentials TV, Broadband and Phone
£4.25 for 6 months
£8.50 thereafter

Line rental from £14.35

  • Half price for the first 3 months!
  • Ending: £100 Love2Shop voucher!
  • The UK's cheapest TV bundle
  • YouView TV box with catchup & on demand, pause & rewind Freeview
  • Totally unlimited usage
  • Evening and weekend calling
  • Free advanced technology router
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Fibre Medium with SimplyBroadband
£6.75 for 6 months
£13.50 thereafter

Line rental from £14.35

  • 6 months half price!
  • Ending: £100 Love2Shop voucher!
  • Up to 38Mb download speed
  • Totally unlimited usage
  • Free connection online
  • 76Mb Fibre Large also available
  • Also available with Essentials TV or Plus TV - now with 7 Sky entertainment channels included
  • 18 month contract

0800 049 7867   Buy now

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

**See TalkTalk site for full details

Features at a glance

  • Up to 16Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 12 month contracts on SimplyBroadband and 18 month contracts on fibre and TV

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Parental controls with HomeSafe

  • Free wireless router with all deals

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers from as cheap as £10 per month

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

Details last checked on 2014-09-01

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

TalkTalk SimplyBroadband More Info

Hurry, ends Thursday! Half price for 6 months + £100 Love2Shop voucher + free connection when you order online!

Wireless RouterPhone Call PlanLine Rental (15.95 pounds)

up to
16Mb
truly
unlimited
12
months
£32

£1.75
£3.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Essentials TV, Broadband and Phone More Info

Hurry, ends Thursday! Half price for 6 months + £100 Love2Shop voucher + free connection!
Already with TalkTalk? Upgrade to Essentials TV today!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
16Mb
truly
unlimited
18
months
£77

£4.25
£8.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with SimplyBroadband More Info

Hurry, ends Thursday! 6 months half price + £100 Love2Shop voucher + free connection!
Already With TalkTalk? Upgrade Today!

N-rated Wireless RouterPhone Call PlanLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£122

£6.75
£13.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Essentials TV, Broadband and Phone More Info

Hurry, ends Thursday! 6 months half price + £100 Love2Shop voucher + free connection!
Already With TalkTalk? Upgrade Essentials TV with Fibre Medium for only £5 per month first 6 months!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£167

£9.25
£18.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Plus TV, Broadband and Phone More Info

Hurry, ends Thursday! Half price for 6 months + £100 Love2Shop voucher + free connection + free recording YouView box worth £299!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
16Mb
truly
unlimited
18
months
£167

£9.25
£18.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with SimplyBroadband More Info

Hurry, ends Thursday! 6 months reduced price + £100 Love2Shop voucher + free connection
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium

N-rated Wireless RouterPhone Call PlanLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£212

£16.75
£18.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Hurry, ends Thursday! 6 months half price + £100 Love2Shop voucher + free connection!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
38Mb
truly
unlimited
18
months
£257

£14.25
£28.50 after 6 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Essentials TV, Broadband and Phone More Info

Hurry, ends Thursday! 3 months reduced price + £100 Love2Shop voucher + free connection!
Already With TalkTalk? Upgrade today!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£269

£19.25
£23.50 after 3 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Hurry, ends Thursday! 3 months reduced price + £100 Love2Shop voucher + free connection!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

N-rated Wireless RouterPhone Call PlanTelevision ServiceLine Rental (15.95 pounds)

up to
76Mb
truly
unlimited
18
months
£374

£24.25
£33.50 after 3 months
Voucher only available to switching customers ordering online

Line rental from £14.35

Go to site

Or sign up by phone
0800 049 7867

  • ICON KEY
  • Wired Router
  • Wireless Router
  • N-rated Wireless Router
  • Phone Call Plan
  • Television Service
  • Line Rental
  • Mobile Broadband
  • USB Modem
  • Mobile Broadband Router
  • Tablet

Details last checked on 2014-09-01

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Overall Customer Ratings

  • Satisfaction 2.5 Stars
  • Speed 2 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 33060 customer ratings since 2009-04-02

Add your own review of TalkTalk

Reviewer Location Reviewing Date Ratings
I LOATH TALKTALK!

I have never came cross such a horrible service in my life. I absolutely regret being with talktalk. I don't have words to explain my frustration right now but I am really very angry and irritated. I am not usually very unpleasant and unfriendly as a person but these guys made me shake with anger. So, Where do I start,
On 4/5 June,my house mate made a complaint about the internet (Before I did ring them loads of times but they managed to sweet-talk me). He almost managed to prove his point about horrible speed and asked the consultant on phone to transfer the call to disconnection department. And that's it, phone got CUT! Then on 29 June I again called them and explained everything and they said they are very sorry for the service and they want one last chance to make amends. They said they will send an engineer to have a look. I being very naive, fell into the nonsense. The engineer was available only after 11 days so I asked them to confirm the booking for 10 July. On 10 July, as expected (Now), no one turned up, no engineer nothing. So I called them again today on 08 number. I was angry and irritated already but I thought I should give them one more chance to explain. I was talking to the manager who asked me to do loads of things with modem and laptop like 'switch this on' and 'un-wire this' and that. Finally he asked me to open this site on browser to check the speed of my interent and you guys will be shocked to know that I was getting 0.55 mbps speed!!! I am suppose to get 9.5-12 mbps and I was getting 0.55 (I still can't believe it) anyway he obviously understood my frustration and said let me make notes of your case and transfer you to the cancellation department and guess what?? The call got disconnected again!!! No no no... now I lost it, I lost it completely and I called them again and almost shouted at them to connect me to the disconnection department. Now at that department which was suppose to be called as some 'Costumer retention department (Biggest irony ever!)'Some guy was talking in very indifferent tone as if he gives a damn about customers. I was super angry and was shouting and shaking on phone and he was like 'we can cancel your contract but you will have to pay 45 pounds.' Trust me when I say this, I couldn't believe my ears, 43 POUNDS!!!! What for???? but he kept on going on and on and on and I was so fade-up that I told him to cancel the bloody thing and put me out of my pain. I also told him that I will think that I did some charity because talktalk is so pathetic that it needs some charity to improve. Its like a diseased service. Now that is my story. So if you want to go for talktalk. go ahead but remember they are diseased company and will give you only pain and disappointment.

This experience also made me think. Why should we put up this crap? Why should we give our hard earned money to such companies? Is there no way I can get justice? Is there no way I can get compensation? I was getting 0.55 mbps and was paying for 9.5 mbps for 6 months. We all see there is some injustice, then what do I do? Because I don't believe in getting mad, I believe in getting even. and I want to get EVEN!

Please help if anyone can. and please lets not just write these bad experiences, lets do something about it!!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Rama United Kingdom TalkTalk SimplyBroadband 2014-07-13  
Broadband connection was fine howeve there customer service team in India is without doubt the worst I have ever came across.

I called to in May giving the required notice of 1 month as I was leaving the property in June. To my surprise I then received a bill on 10th July trying to charge me for the following the month.

Calling through the call centre is a horrid experience. They claimed I had never called to cancel , basically calling me a liar , and that the only record they have of me calling is in April (I had never called them in April , or infact at all prior to May).

After being passed to 4 separate people and having to repeat the issue AND customer details every single time it was finally cancelled. This took approximately 2 hours.

They claim the account is now cancelled and no further charges will be applied. I am not holding out much hope that this is infact the case......

Seriously stick with Virgin/Sky/BT. Its not worth the hassle.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
Scott Edinburgh TalkTalk 2014-07-12  
Terrible customer service but always seem to end up renewing contract as they do great deals. Just recently taken their TV package with them but was not told that their you view box completely takes over the signal from the TV and that you are unable to watch TV unless the you view box is on. (After spending 4 hours on three different TVs trying to figure out what has happened to TV signal). Was looking forward to having extra channels but not paying through the nose. So now have useless box to store as use regular TV more than anything else (energy saving) and don't have extra channels. Dissapointed to say the least.
  • Satisfaction 1 Stars
  • Speed 2 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
me london TalkTalk Essentials TV, Broadband and Phone 2014-07-12  
I have phoned customer service all this month and yet nothing is done some of them don't understand English
First year with Talk-talk no problem ,now can't get on line in the morning so phone them up they asked me how many pc do you have in your house ,I said one o we can see that you have five No I replied but you do have five new clients in my area when they are on line I can't get on line I agree said the young lady there is a problem I agree she said again we can send an engineer out to sort out the problem ,but it will cost you £50 call out I'm not paying you should sort this problem out, as you are not providing a service that I'm paying for I agree she said and on and on it went until I put the phone down
So any one out there if you want a good service DO NOT use talk talk you have been warned
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
Elwyn Kent TalkTalk 2014-07-10  
The Worst broadband company ever!
I regret the day i Took a contract with them!
The internet is poor,not reliable at all and it just dissapears all the time.
For first 5months all was fine except the slow speed,but then the internet dissapeared every single day.
I called them every single day and complained and all they did was making never ending excuses,each time different!
I agreed to get an engineer sent to my Home and he came he didnt check or explain nothing,just changed the router and left!
And after I received bill of £50 for the engineer visit!
That is absurd!
Worst thing is,i still have issues with the broadband and i absolutely don't agree with paying 50quid for one dodgy engineer who didn't do nothing!
This company is stealing big time!
Can't wait to finish contract!
Actually i consider of cancelling after this!
NIGHTMARE!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 1 Stars
Erika K Manchester TalkTalk SimplyBroadband 2014-07-10  
Rubish, worst company I have ever dealed with. They don't have a slightest clue about customer service. Every time you call them, they lie out of their underpants, saying - Madam, it will be resolved in 48 hours. In fact it is not and other lies are created, even blaming concurents and saying that others are not better then they are.DON'T go there, it will be your worst enemy.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Evij Bristol TalkTalk Essentials TV, Broadband and Phone 2014-07-06  
I'm regret that there're no more options of the ratings. What I want to say is the rating of TalkTalk far below one stat. I used to be a customer of the company for more than 2 years. I don't want to say more words about the inferior services and the nightmare of the broadband which offered by TalkTalk. I just hope anybody who are seeing the reviews here to avoid the company. Do not waist your money and time to experience the worst broadband service.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Mike Manchester TalkTalk Fibre Medium with SimplyBroadband 2014-07-06  
I've been with talk talk for many years. Overall, I'm quite satisfied. We did have a lot of problems with the broadband reliability, but we changed our router and have had no problems since, so it must have been a problem with the router. I have spoken with customer services on quite a few occasions. I find them rather tedious to talk to, but nonetheless helpful. The customer services staff are in India, and so the communication can be a bit more difficult, and they are obviously taught to keep repeating back your request, which is a bit annoying. They are usually quite good at talking you through any problems and are quite helpful I have found. There are high number of bad reviews on this site, and it makes me wonder if it is mostly those with problems that bother to leave a review unfortunately. I don't think it gives you a good feel for what the company is really like, because like I say, I have many dealings for many years and have had pretty good service.
  • Satisfaction 4 Stars
  • Speed 4 Stars
  • Reliability 3 Stars
  • Customer Service 4 Stars
Maria Surrey TalkTalk SimplyBroadband 2014-07-05  
STAY WELL AWAY
Change your direct debts tell u one price n take a lot more! Customer services wouldn't even bother! A £22.90 a mth package has left me in 400 debt all because customer service didn't understand me asking to set a a direct debt up"! So now app I owe 3 mths which is 165! Yes 165 that's on a 22.90 package not got a levels in mths but by my adding up should only be 68.70 ! I explained I had rung serval times to set direct debt up and they'll have records as all calls are recorded for training. Nobody on customer service speaks or understands English .this isn't my fault !I have arranged to pay 30 a mth off the bill off 165, plus 24.90 for the package.Been told unless I pay the bill off they will be no service! So I said I want to cancel the 2 year contract as they miss sold me it in first place.can do that but I have to pay 369.48! So either way I get a massive bill n they'll be cutting my package. Fuming isn't the word! I have put a complaint in to talk talk. Am also writing to the ombudsman.
Sarah Monkman Leeds TalkTalk Essentials TV, Broadband and Phone 2014-07-04  
Is nightmare people think when you sign for talk talk I was one month waiting for appointment (where they didn't install phone line) so I am without calls and broadband and I should be go live from now and I have to just wait another more then week for another installation again that maybe this time they will do : ( but like they say everything goes smoothly , why they just can inform me I may need two appointments that I would just book in advance and had my package on date .......
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Customer Service 1 Stars
Stani Manchester TalkTalk SimplyBroadband 2014-07-03  

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Work from home

TalkTalk Business Broadband perfect for your home office

Posted on 2014-06-03 13:04 in Announcements Offers TalkTalk

With improvements in technology and speed of broadband, it's becoming increasingly common for people to work from home rather than travel to an office. Whether you’re an employee connecting to your employer from home, or self-employed and running a business from your home office, it's important to be able to rely on a robust, stable broadband connection.

While you may find your home broadband connection is adequate for your work from home needs, you might be surprised to find that a business broadband package can offer significant additional benefits and be a lot more affordable than you'd think. We've created a guide to guide to Home Office Broadband explaining all the features and advantages of using business broadband when you work from home.

TalkTalk Business offers a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Right now you can save up to £754* compared to BT Business Broadband with TalkTalk Business Fibre!TalkTalk Business

  • Simply Broadband - £4 per month, up to 17Mb download and up to 1Mb upload, 1 static IP
  • Simply Fibre - £19 per month, up to 76Mb download and up to 20Mb upload, 1 static IP
  • Complete Broadband - £10.50 per month, up to 17Mb download and up to 1Mb upload, up to 4 static IPs, free business call features
  • Complete Fibre - £25.50 per month, up to 76Mb download and up to 20Mb upload, up to 4 static IPs, free business call features

All prices exc VAT. Monthly line rental of £14.50 required on all packages. *See TalkTalk Business site for more details of BT Business Broadband comparison claims.

Comments

TalkTalk

Make moving broadband easier when you move house with TalkTalk's Home Move Service

Posted on 2013-08-15 18:54 in News Features TalkTalk

Moving house is a headache, and involves a lot of paperwork, phone calls, and stress even without needing to worry about moving your broadband with you. You could always switch your supplier...but this will subject you to extra setup and cancellation fees, and ultimately prove no less of a hassle. Thankfully, TalkTalk provide a Home Move Service to make this go a lot more smoothly for you. It's all done online, so you can do it at a time to suit you, track the status of the move, and change dates if there are delays. It's also fast, if you have all the details ready already, and if you do the installation yourself, it's free. TalkTalk Home Move Service is there to make moving house that little bit simpler.

Find out more with our handy guide below.

Moving Your Broadband When Moving House With TalkTalk's Home Move Service.

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with BT hoping to offer the service to two-thirds of the population by 2014. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

If you're a home office or business customer, you may also wish to consider TalkTalk Business Broadband who offer a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 16Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?
  • Are you a home office or business customer?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to TalkTalk will get a free inclusive 532a wireless router, which comes with ‘N’-rated wireless technology (offering better signal strength and coverage), a power saving mode, two ethernet ports and YouView compatibility.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband customers for an extra £2 a month.
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones free for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Possible network congestion - TalkTalk has historically seen more of a slow down at peak times than other providers due to the way it cut costs to offer the cheapest prices. However in the summer of 2013 they made a large investment to their network capacity and were able to increase their advertised headline speed (available to 10% of users) from 14Mb to 16Mb, now in line with BT, Sky and other large providers.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk