TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts allows you to customise your package
  • Home Move Service helps you move broadband when moving house

0800 049 7867   Go to site

TalkTalk SimplyBroadband
Free for 12 months
£5.00 thereafter

Line rental from £15.03

  • £100 Love2Shop voucher!
  • Free for 12 months!
  • Truly unlimited usage
  • Save £176 compared to BT**
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • Free 802.11n wireless router
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Essentials TV, Broadband and Phone
£7.50 for 6 months
£10.00 thereafter

Line rental from £15.03

  • £100 Love2Shop voucher!
  • 6 months reduced price
  • Truly unlimited usage
  • The UK's cheapest TV bundle
  • YouView TV box with catchup & on demand, pause & rewind Freeview
  • Free 802.11n wireless router
  • Evening and weekend calling
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Fibre Medium with SimplyBroadband
£5.00 for 12 months
£15.00 thereafter

Line rental from £15.03

  • £100 Love2Shop voucher!
  • 12 months better than half price!
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Works with Essentials or Plus TV, as an upgrade or as 76Mb Fibre Large
  • Unbeatable 802.11ac Super router
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • Fibre products come with the Super router with unbeatable 802.11ac wireless
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Up to 17Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 12 month contracts on SimplyBroadband and 18 month contracts on fibre and TV

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Parental controls with HomeSafe

  • 802.11n wireless router as standard or the unbeatable 802.11ac Super router with fibre

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers from as cheap as £10 per month

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

Details last checked on 2015-05-26

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
TalkTalk SimplyBroadband More Info

Special offer: £100 Love2Shop voucher + free for 12 months + free connection online!
Already with TalkTalk? Purchase an Unlimited SIM for £12 a month!

802.11n Wireless RouterPhone CallingLine Rental (16.70 pounds)

up to
17Mb
truly
unlimited
18
months
£7 Free
£5.00 after 12 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Medium with SimplyBroadband More Info

Special offer: £100 Love2Shop voucher + 12 months better than half price + free connection online!
Already with TalkTalk? Purchase an Unlimited SIM for £12 a month!

802.11ac Wireless RouterPhone CallingLine Rental (16.70 pounds)

up to
38Mb
truly
unlimited
18
months
£67 £5.00
£15.00 after 12 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Essentials TV, Broadband and Phone More Info

Special offer: £100 Love2Shop voucher + 6 months reduced price + free connection online!
Already with TalkTalk? Purchase an Unlimited SIM for £12 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
17Mb
truly
unlimited
18
months
£112 £7.50
£10.00 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Large with SimplyBroadband More Info

Special offer: £100 Love2Shop voucher + 12 months half price!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium

802.11ac Wireless RouterPhone CallingLine Rental (16.70 pounds)

up to
76Mb
truly
unlimited
18
months
£152 £10.00
£20.00 after 12 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Plus TV, Broadband and Phone More Info

Special offer: £100 Love2Shop voucher + 12 months reduced price + free TalkTalk Mobile SIM + free recording YouView box worth £299 + free connection online!
Already with TalkTalk? Purchase an Unlimited SIM for £12 a month!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
17Mb
truly
unlimited
18
months
£181 £14.50
£20.00 after 12 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Medium with Essentials TV, Broadband and Phone More Info

Special offer: £100 Love2Shop voucher + 6 months half price!
Already With TalkTalk? Upgrade Essentials TV with Fibre Medium for only £5 per month first 6 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
38Mb
truly
unlimited
18
months
£198 £9.25
£18.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Large with Essentials TV, Broadband and Phone More Info

Special offer: £100 Love2Shop voucher + 6 months better than half price!
Already with TalkTalk? Purchase an Unlimited SIM for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
76Mb
truly
unlimited
18
months
£228 £9.25
£23.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Special offer: 12 months reduced price!
Already with TalkTalk? Purchase an Unlimited SIM for £12 a month!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
38Mb
truly
unlimited
18
months
£233 £14.25
£19.25 after 6 months
£28.50 after 12 months

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Special offer: £100 Love2Shop voucher + 6 months reduced price + 12 months reduced price!!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
76Mb
truly
unlimited
18
months
£293 £19.25
£24.25 after 6 months
£33.50 after 12 months
Voucher only available to customers switching online from BT, Plusnet or Sky


Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-05-26

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 8473 customer ratings since 2014-05-30

Show all time ratings

Add your own review of TalkTalk

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
TalkTalk.. waste of time and money
TalkTalk connection undoubtedly the worst service one would ever encounter in entire world. I would not recommend TalkTalk. When I took a new connection, I was told that there would be interruptions in network connection for the first 10 days. After 10 days, there would be normal connection with the speed upto 18Mbps (Highest estimated speed 18.3 and lowest estimated speed 12.3). But every day, we are experiencing some or the other problem with the network. Once we called the customer care, they could find nothing, and said there could be some ongoing maintenance work (without prior information to customers about it??). But I guess since last 2 months, they are doing the same maintenance work and yet not able to correct it. My observation is that whenever I start video call or any videos online, immediately it gets disconnected. I don't understand why I am paying them the money for 'Unlimited Plan' when I am not able to get uninterrupted connection for a single day. I request all the viewers, Please Please Please... Don't do the same mistake like me. There are so many different services in the market. TalkTalk is waste of money and time too (as with this connection every second day of your life will be wasted on the call with TalkTalk customer care call center).
Akshay Croydon TalkTalk 2015-05-18  
So after having massive issues withe the crap talk talk ADSL router and it's wifi and wired switching, I set up a spare wifi router (without modem) to use the talk talk router in bridge mode only (just as a modem). I got a call a few days later with a woman telling me frantically that someone was stealing my broadband. She then asked me to go to my computer and press the "key in the bottom left of the keyboard, C-t-r-l" and r. Maybe she should have not assumed I was a complete novice. I tried repeatedly to tell her that no one was "stealing" my internet, after which she started being very rude and repeating, "oh my god". TalkTalk, here's a hint: Don't hire stupid people for your customer services department. Perhaps a better grasp of English for your English customers wouldn't go amiss, either. While you're at it - sort your shit routers out and the disconnections on your ADSL lines too.
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 2 Stars
Dave S Cambridge TalkTalk 2015-05-18  
If I was a cowboy in the Wild West and Talk Talk's internet connection was the name of my horse I would view him as dying and shoot him in the face.

The whole thing is a joke, you know one of those jokes no one laughs at and collectively brings the country together in seething hatred. Like when they reduce lanes on the M25 and only tell you 3 seconds before you get to that point.

Just came back from backpacking South East Asia, I was genuinely in cliff face hostels with 3 devices (not including my friends and all other occupants) never had an issue in 6 months. When this contract ends (I have set up pre notice so it doesn't run a day over) I am tempted to burn the router on their H/O doorstep.

Don't use them unless you like not being connected to the modern world which may be your thing. Been waiting for an engineer to bring around a super router for about 8 months now.

P.S. I've been loading a webpage on my iPad for the past 30min and it's not even half way yet! The only internet I have is on my phone which I get to rack up loads of data charges on because my home wifi is non existsent.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Kyle London TalkTalk 2015-05-18  
AVOID TALKTALK!!
its is worst service provider i have ever used. there are so many hidden chargers you bills will always be more than you actually expect always.
they dont explain the chargers correctly AT ALL not on the web page or when speaking to customer services. i have nothing but bs from this company since i signed up with them for homephone & broadband in november2014 and i have regretted it ever since. i have since got the tv package as i was told it was free and there wouldnt be nothing extra added to my bill every month as it was free i agreed to this after asking what the charge would be and being told repeatedly there was no charge going to be added to my bill and it wasnt until one of the customer service agent whom i spoke too said to me and quote "if u do get charged for this service madame u can ring back customer services and ask for a manager when i get to speak to the manager give them my name,the time and date of this call as every call is recorded so u can ask them to play this call back and they will hear me telling you that no extra charge will be put on ur account as the tv is free to all homephone & broadband customers" so like a fool i agreed to the tv aswell. my bill came and it wasnt what i expected at all it had doubled so i rang talktalk kicking off i spoke to a manager repeated what customer service agent told me and the manager said he would look into this and could i give him a few days i said ok few days came and went no call back no letter no refund ? i call customer services AGAIN and i was told that peticullar manager had fallen ill and they were unable to say when he would be back to deal with my complaint... and i havent herd from him since. TALKTALK more like whatajoke! THE WORST BY FAR AND THEY RI U OFF!!!!
  • Satisfaction 2 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
j.smallwood south yorkshire TalkTalk 2015-05-18  
Was unwise to be sucked in to one of their ever present promotional deals for new customers. You then discover, whilst being locked into an 18 month contract, that TalkTalk are one of the worst price increasers in the industry. Just received notice of a second price increase in 15 months. What prompted me to write this review however was that it coincided with the second fault in 12 months with my broadband and this is where you have the delight of interacting with the Indian call centre. When I couldn't quite understand the question (which wasn't clear at all what he meant) the agent quickly took on an impatient and near aggressive tone with me. After he barked at me to speak up as he couldn't hear me because of all the background noise in the call centre I terminated the call and have now cancelled my direct debit with TalkTalk. When they become interested in why they cannot take payment from me and contact me in that regard I will tell them about their price increases, unreliable service and rude and unpleasant Indian customer service agents.
There are cheaper alternatives out there with far superior British based customer services and I will most definitely be leaving TalkTalk when my 18 month contract is up.
I would strongly advise against joining TalkTalk no matter how attractive their new customer deals seem. They recoup the losses from these deals with blatant price increases which you will be required to suffer during the entire length of your contract.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 2 Stars
Kefus Reading TalkTalk 2015-05-17  
Stay away from this company they are a shambles. We took out broadband ohone and tv with them but didnt realise we had no tv arial as we were in rented property, therefore were unable to usethe box. Talk talk rang us no end of times to say we had not connected our box, we explained why and theny hung up. In the end i lost my temper on thephone and told them to stop calling.
We moved back home on 5th may and our broadband and phone were connected. We had brought the box with us to see if it would work after being told that it wouldnt work in our home address as the internet connection was too slow....... It works so they lied!!!
I called talk talk to tell them thebox was working to which he told me they had down graded my package without consent and that if we didnt return the box that there would be a £75 charge added to our bill.....i went mental and the guy on the phone. Long story short we decided to keep the box and pay the fee.... Why is it when we COULDNT use the box they didnt ask for it back and when we could use it they asked for it back??? And the best of it is that they down graded us but were still charging us the price we were originally paying.
NEVER EVER again will i go near this company. As soon as i can get out of the contract im going back to BT
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Kelly Swansea TalkTalk 2015-05-17  
TalkTalk are a nightmare, do not sign up with them, after a year of misery and lies from day one,I do not recommend them. Customer services are in Manila Philippines, they will promise and promise but end result will be same, wrong bills overcharging, no broadband connection sometimes for days, etc etc etc, do not give them your bank details,
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
mike manchester uk TalkTalk 2015-05-17  
this is the most shocking services i have ever had from broadband company i had 2 appotment with the engineers so i booked of work using my holidays and no show or text/email/phone so what a waste of my holidays and there still trying to charge me for my old address when i moved £200 but yet i was told on the phone i was still in the cool down period so no charge. i got a second broadband serice Virgin Media and tbh much better customer service and broadband if i was you before you think of signing a contract with talk talk rethink and have a look at all diffrent reviews from diffrent website and you will see my point why one option is better than the other.

many thanks alan :)
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 4 Stars
  • Customer Service 4 Stars
alan cardiff TalkTalk 2015-05-16  
Extremely POOR service, I would NOT recommend using them: poor broadband speed and connection but most importantly the customer service is totally unhelpful: they can barely speak english, they keep you on the line even hours without solving problems, they do not know what they are talking about, they do not listen to the problems customers have, they charge with wrong things and disputing a bill is a nightmare.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Customer Service 1 Stars
nico london TalkTalk 2015-05-15  
Experienced speed problems since the first day. Talk Talk suggested to change to fibre optic as the only solution. There was a small improvement but does not compare with the competitor fibre optic speeds. Now phone stopped working. This company is causing nightmares to so many clients and no one stops them. I have just visited their Facebook page and the complaints are many there. Why the ombudsman does not do something about this company.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Pedro Hove TalkTalk 2015-05-14  

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TalkTalk

Unlimited Everything with TalkTalk Mobile and Broadband!

Posted on 2015-04-28 15:56 in Offers TalkTalk

TalkTalk have launched a fantastic new mobile offer that's available with any TalkTalk Broadband product. For just £12 a month you can get a mobile plan with unlimited data, minutes and texts! That means you can enjoy the freedom of playing games, listening to music and catching up on your favourite TV shows while out and about without worrying about running up a large bill. What's more, the plan is on a 30-day rolling contract, so you're not tied up for months or even years if you find the plan isn't right for you.

If you're a new customer, you'll get an All-in SIM when you sign up, with the option of adding up to 4 more (including 2 handsets) after 3 months. If you're an existing TalkTalk Broadband customer, then don't worry, you can still take advantage of this offer. As a SimplyBroadband or TV customer, you can have up to 5 mobile plans, including 2 handsets. All you need to do is order online.

The great news is that TalkTalk's latest broadband offers make this deal even more tempting, with reduced prices and free £75 Love2Shop high street shopping vouchers available to new customers:

TalkTalk SimplyBroadband - FREE for 12 months!
TalkTalk Essentials TV, Broadband and Phone - reduced price for 6 months!
TalkTalk Fibre Medium with Essentials TV - half price for 6 months!

Explore even more truly unlimited, reduced price TV and Fibre deals from TalkTalk!

Minimum broadband contract 18 months. Love2Shop vouchers only available to switching customers ordering online. Fibre deals only available in fibre-enabled areas - use our postcode checker to find out if you can get fibre in your area. Line rental required at £16.70 a month, or £180.36 for a year up front. £6.75 delivery fee for the router.

Comments

National Average Speeds March 2015

Minor drops in download speeds for majority of ISPs during March 2015

Posted on 2015-04-02 16:22 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

March 2015 saw average download speeds recorded by users of our Broadband Speed Test drop slightly by 0.32Mb in comparison to the results from February, coming in at 21.11Mb. Average upload speeds remained stable at 4.22Mb.

Virgin Media's average download speeds dropped by a further 1.29Mb to 39.69Mb, with upload speeds remaining stable at 5.34Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 19.85Mb and 5.81Mb. Plusnet remain in third place, with download speeds taking a 1.15Mb hit down to 14.59Mb with a 0.29Mb increase to 5.08Mb for average upload speeds. TalkTalk stay in fourth place, with download speeds increasing by 0.78Mb to 14.26Mb and upload speeds holding stable at 1.76Mb. Finally, Sky are in fifth place with a 0.57Mb decrease to download speeds, putting them at 12.8Mb, with upload speeds falling slightly to 3.24Mb.

Read more Broadband Speed Test Results for March 2015

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with two-thirds of the population currently overed. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

If you're looking to upgrade your TalkTalk package, then the process is simple. You can choose from Essential TV and Plus TV (you'll need a working TV aerial), and there are Fibre Optic packages to choose from if it's available in your area.

If you're a home office or business customer, you may also wish to consider TalkTalk Business Broadband who offer a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 17Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?
  • Are you a home office or business customer?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to TalkTalk's standard products will get a free ‘N’-rated wireless router. Those opting for Fibre packages benefit from TalkTalk's Super router with unbeatable 802.11ac Wi-Fi performance.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband customers for an extra £2 a month.
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones free for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Super router for fibre - Fibre users get the very latest wireless router technology with TalkTalk's 802.11ac Super router supporting faster connections at longer distances.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk