TalkTalk

Competitively priced truly unlimited broadband with line rental, phone and TV bundles to suit a wide range of users

  • Committed to offering the most competitive prices and promotions
  • Truly unlimited usage on all products
  • Line rental costs less than BT, Virgin Media and Sky
  • Fibre broadband with speeds of up to 76Mb
  • Range of phone and TV inclusive options available
  • Wide range of boosts allows you to customise your package
  • Home Move Service helps you move broadband when moving house

0800 049 7867   Go to site

TalkTalk SimplyBroadband
£1.75 for 6 months
£3.50 thereafter

Line rental from £15.03

  • £75 Love2Shop voucher!
  • 6 months half price!
  • Truly unlimited usage
  • Save £179 compared to BT**
  • HomeSafe® online safety controls
  • Save £50.40 with value line rental
  • Free 802.11n wireless router
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Essentials TV, Broadband and Phone
£4.25 for 6 months
£8.50 thereafter

Line rental from £15.03

  • £75 Love2Shop voucher!
  • 6 months half price!
  • Truly unlimited usage
  • The UK's cheapest TV bundle
  • YouView TV box with catchup & on demand, pause & rewind Freeview
  • Free 802.11n wireless router
  • Evening and weekend calling
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

TalkTalk Fibre Medium with SimplyBroadband
Free for 6 months
£13.50 thereafter

Line rental from £15.03

  • £75 Love2Shop voucher!
  • Free for 6 months!
  • Up to 38Mb download speed
  • Truly unlimited usage
  • Works with Essentials or Plus TV, as an upgrade or as 76Mb Fibre Large
  • Unbeatable 802.11ac Super router
  • Only pay for the calls you use
  • Free connection online
  • 18 month contract

0800 049 7867   Buy now

Reasons to choose TalkTalk

  • Affordable - some of the cheapest broadband prices from the UK’s largest low-cost area network coverage ISP
  • Truly unlimited - no usage caps and no traffic management at peak times
  • Fibre packages - speeds of up to 76Mb available in some areas
  • Range of phone options - only pay for what you use, or use boosts to add inclusive calling, and Plus TV comes with anytime calls to UK landlines
  • Value line rental - pay for a year up front for a discounted price
  • £15 or £50 welcome credit for new line customers - for those needing a new landline installed
  • Mobile phone offers available for TalkTalk customers
  • Plus TV and Essentials TV with free YouView box - affordable alternative to cable and satellite TV with more to offer than freeview. Plus TV now also includes 7 Sky channels as standard; Sky 1 & 2, Sky Living, Sky Livingit, Sky Arts 1 & 2 and Sky Sports News.
  • A range of TV and phone boosts to build the ideal package with features like more channels, enhanced security or international calling
  • Fibre products come with the Super router with unbeatable 802.11ac wireless
  • Home Move service - moving house made easy by using TalkTalk's handy service

Possible downsides

  • Only available in TalkTalk network areas - use our postcode checker to see if you're covered
  • No standalone broadband available - you have to switch your line rental and phone package to TalkTalk, switching may be a hassle for some, though others may find combining the bills for everything to be useful
  • Longer contracts - minimum contract for fibre packages is 18 months, and 12 months for standard broadband

*Voucher only available to switching customers ordering online
**See TalkTalk site for full details

Features at a glance

  • Up to 17Mb download speeds or 38Mb to 76Mb with their superfast fibre optic broadband

  • 12 month contracts on SimplyBroadband and 18 month contracts on fibre and TV

  • Download allowances all truly unlimited

  • Free connection on some deals

  • Free technical and customer support

  • Email included

  • Parental controls with HomeSafe

  • 802.11n wireless router as standard or the unbeatable 802.11ac Super router with fibre

  • Phone line included

  • Optional TalkTalk Mobile phone service available to TalkTalk customers from as cheap as £10 per month

  • Optional TalkTalk Mobile Broadband available to TalkTalk customers, £10 a month for 1GB data, dongle costs £29.99

Details last checked on 2015-02-26

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    

TalkTalk SimplyBroadband More Info

Special offer: £75 Love2Shop voucher + 6 months half price + free connection online!

802.11n Wireless RouterPhone CallingLine Rental (16.70 pounds)

up to
17Mb
truly
unlimited
18
months
£37

£1.75
£3.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Essentials TV, Broadband and Phone More Info

Special offer: £75 Love2Shop voucher + 6 months half price + free connection online!
Already with TalkTalk? Upgrade to Essentials TV today!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
17Mb
truly
unlimited
18
months
£82

£4.25
£8.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with SimplyBroadband More Info

Special offer: £75 Love2Shop voucher + free for 6 months + free connection online!
Already With TalkTalk? Upgrade Today!

802.11ac Wireless RouterPhone CallingLine Rental (16.70 pounds)

up to
38Mb
truly
unlimited
18
months
£86

Free
£13.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Essentials TV, Broadband and Phone More Info

Special offer: £75 Love2Shop voucher + 6 months better than half price + free connection online!
Already With TalkTalk? Upgrade Essentials TV with Fibre Medium for only £5 per month first 6 months!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
38Mb
truly
unlimited
18
months
£142

£4.25
£18.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with SimplyBroadband More Info

Special offer: £75 Love2Shop voucher + 12 months reduced price + free connection online!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium

802.11ac Wireless RouterPhone CallingLine Rental (16.70 pounds)

up to
76Mb
truly
unlimited
18
months
£167

£13.50
£18.50 after 12 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Plus TV, Broadband and Phone More Info

Special offer: £75 Love2Shop voucher + 6 months half price + free TalkTalk Mobile SIM + free recording YouView box worth £299 + free connection online!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

802.11n Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
17Mb
truly
unlimited
18
months
£172

£9.25
£18.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Essentials TV, Broadband and Phone More Info

Special offer: £75 Love2Shop voucher + 6 months better than half price + free connection online!
Already With TalkTalk? Upgrade today!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
76Mb
truly
unlimited
18
months
£202

£9.25
£23.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Medium with Plus TV, Broadband and Phone More Info

Special offer: £75 Love2Shop voucher + 6 months better than half price + free connection online!
Now with 7 Sky channels, including Sky 1 + Sky Sports News!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
38Mb
truly
unlimited
18
months
£232

£9.25
£28.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

TalkTalk Fibre Large with Plus TV, Broadband and Phone More Info

Special offer: £75 Love2Shop voucher + 6 months better than half price + free connection online!
Add Fibre Large to your package if it's available in your area when you checkout with Fibre Medium!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental (16.70 pounds)

up to
76Mb
truly
unlimited
18
months
£292

£14.25
£33.50 after 6 months
Voucher only available to customers switching online from BT, Plusnet or Sky

Line rental from £15.03

Go to site

Or sign up by phone
0800 049 7867

  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2015-02-26

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.

Customer Ratings Summary

  • Satisfaction 3 Stars
  • Speed 2.5 Stars
  • Reliability 2.5 Stars
  • Customer Service 2.5 Stars

Based on 6459 customer ratings since 2014-02-27

Show all time ratings

Add your own review of TalkTalk

Reviewer Location Reviewing Date Ratings
Absolutely no customer service. I am a TalkTalk customer but my husbands email address is on the account. They deleted my email address without notice and it took 3 phone calls over 5 days and 4 hours before they admitted it. So frustrating!! They said they there was nothing they could do to get it back. People sending email to that address are not receiving notifications to say the address is no longer valid. TalkTalk should either email people in advance of deleting an address so they can put auto forward on or contact Talktalk to get it sorted or arrange for automated email to go out to senders of email advising the address is no longer valid. It's also impossible to find a way of registering a complaint by email, which is totally unacceptable. THE WORST COMPANY I HAVE EVER DEALT WITH. TALKTALK DON''T CARE AT ALL.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 2 Stars
  • Customer Service 2 Stars
N Martin Edinburgh TalkTalk 2015-02-22  
Don't touch them,sorry I left BT.I had phone only and added Broadband. Received letter 29th Dec advising changes would be no longer free calls to 0845 or 0870 or Voicemail. Received Bill Jan £63.50, £44.62 for calls! She said because I wasn't advised I no longer get free calls would knock £20 off. If I want free calls will have to take TV package,no way. Now I have to pay £7.50 per month for free calls. My friend has same package as me, Simply Broadband, and pays £29 odd per month with free calls, I will be paying over £36 for same package. If I want to cancel contract it will cost me £150. Don't touch them they are liars and con merchants. Been on to Trading Standards to see if they can help me.
sue wirral TalkTalk 2015-02-22  
I'm 65, and without a doubt I can say this is BY far the worst company I've ever dealt with in my life! The custom support is nothing short of useless. I would NOT recommend TalkTalk to anyone!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Dave Fisher Brightlingsea TalkTalk 2015-02-22  
Horrible customer services. breaching their contract after first month. on going issues with the billing.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
FATIN MOHSIN TalkTalk 2015-02-21  
They do not even deserve a star, words cannot begin to describe what a cowboy company this is!

Internet is terrible, so slow and always cuts out. Try speaking to them about it and its useless, better off hitting your face with a pan.

When reporting the internet was down they told my pregnant partner to unscrew a plug socket ... UNSCREW A PLUG SOCKET! Its beggars belief this company are allowed to trade.

DO NOT USE!!! YOU WILL REGRET IT!
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Karim Warrington TalkTalk 2015-02-21  
We are on talktalk unlimited business fibre broadband for nealy 8 months. We never had any speed problems at any time of day until the start of February 2015. There was no connection to the internet between 5pm-11pm every day. I contacted talktalk and logged my complaint on 2nd Feb 2015.
This did not make any difference. They asked me to submit my speed tests which I did at the intervals they asked me to. Then they asked me to forward them some PING tests and TRACERT test which I also did. As of 21st Feb 2015 the problem is still there. In fact it has become worst now. Over the weekends there is no internet connectivity throughout the day. I have kept calling them every 2nd day and every time I was told a different story of progress on there end. Some times I was told it was issue in the area, other time BT is looking into it, then their own network team is looking into it, then they said there is no issues on their end. Then they said to moved to a lower ADSL package as they have issue on 'UPPER LEVEL' and they don't know when their 'TOP MANAGEMENT' will look into it.
They techicnal team is most of the times rude and talk to you like they need to go loo and they are in very rush. I can not recommend Talk Talk to any one else.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Asif Eastham, London TalkTalk 2015-02-21  
Where to start. They charge a random amount per month above 30 quid for reasons their shoddy customer service can't work out or want to say. Their speeds are so terrible you can't online shop, watch YouTube, use Netflix, play Xbox Live or even use your mobile phone online separately let alone a combination of mobile/console/computer. They have now even lowered our speed from appalling to "Good luck having a stable 0.6mbps connection for more than an hour" after cable got laid to force us to swap. Never got the speed we were promised to begin with, but now I'm missing the 90's when 56kbps was quicker and more reliable. Don't even get me started on the upload speed. And they then tell use "Nothing has changed, but if you want, you can take cable if you need more speed. We'll start the purchase order now for you without your permission." I'd liken this service to using a prototype version of 1980's Telnet, and would more likely recommend that than Talk Talk. If you want to swap, tell them you're moving to Australia. They have to cancel your contract otherwise they are in breach of it because they don't provide Broadband in Australia. If you want to swap to Talk Talk, stop drinking Formaldehyde then re-think every choice that led to you thinking that was a good idea.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Tron Liverpool TalkTalk 2015-02-21  
What a terrible service provider! They add charges left right and centre for things you not added. They also lie to you and rip you off! Well enough is enough and I'm off to a different provider.sky believe in better!!!
  • Reliability 2 Stars
pezza TalkTalk 2015-02-21  
I have been with TalkTalk for several years.
Recently could not send or receive emails from one of my TalkTalk email address.After a long phone call, I was told this can only be accessed using web mail. I have not altered any of the settings and do not have any problems with the other three email addresses.
I do not like or want to use the web mail as I have to make several clicks with the mouse to read a message. Thi si slow and cumbersome and a backward step.
Having completed the survey about the service, I have now had a letter telling me how I can contact them. I already knew this and there is nothing about why the change has taken place and if it is being corrected.
There are several mistakes in my address and I suppose I am lucky that Royal Mail did deliver it.
As I am on a monthly rolling contract, I cab change any time.
So I am planning to move later this year after we have had some work done on the house. I will install a pipe for the cable so that my garden and flags are not disturbed when a new fibre optic cable is installed.
Will never recommend them
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 1 Stars
  • Customer Service 1 Stars
Philip Lancashire TalkTalk 2015-02-20  
I wish I'd heeded the warnings before I joined in December 2013, TalkTalk have been an absolute nightmare from start to (nearly) finish.

Initially I signed up because I was tempted by the good value pricing vs. the Sky package I was already on. TT were offering a free YouView box to sweeten the deal - and that sold it to me. After 3 months the YV box started freezing during playback, and after another few weeks the hard drive died altogether - rendering the YV useless and crippled.
I called technical support who confirmed that the hard drive was probably dead, but unfortunately also confirmed that because the YV box was free at the initial point of contract that there was NO WARRANTY PROVIDED. I would have to purchase another box at £200. What an absolute load of tosh. I was paying extra monthly for this YV box, so why did it not come with a warranty?

To top it off, after just 4 months of being in contract with TalkTalk, they emailed to say they were putting the contract price up for my package. How is that fair? 4 months into an 18 month contract and they hike up the price without any way to protest or break away without penalty.

The final nail in the coffin for me is more recent, I'm now over 13 months into the contract, and looking forward to leaving in July. However, I'm also moving house in the next couple of months, and called TalkTalk to discuss the house move process so I can see out the remainder of the contract at my new property. At this point I was advised that the house move process RENEWS the contract for a further 24 MONTHS! Absolutely not! I will NOT stay with these thieves for another 2 years. No way.

So I called to see how much a cancellation would be at this point. After doing some maths, the retention personal said I would have to pay £270 - WHAT!? 5 months left equates to £270? I asked her to break it down; 5 x my monthly contract of £40 PLUS a £70 fee for the YouView box. HAHA what!? £70 for the FREE YV box that doesn't work and isn't in warranty because it's free? Unbelievable. Absolutely unbelievable.
  • Satisfaction 1 Stars
  • Speed 1 Stars
  • Reliability 3 Stars
  • Customer Service 4 Stars
Nick Lichfield TalkTalk 2015-02-20  

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National Average Speeds January 2015

Average download speeds remain stable over January 2015, with decrease in speeds for Virgin Media

Posted on 2015-02-02 15:16 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

January 2015 saw average download speeds recorded by users of our Broadband Speed Test drop by 0.75Mb in comparison to the results from December, coming in at 21.91Mb. Average upload speeds remained stable at 4.09Mb.

Virgin Media's average download speeds have fallen by 1.95Mb over last month to 41.61Mb, with upload speeds remaining stable at 5.45Mb. BT Broadband hold second place with average download and upload speeds remaining stable at 20.35Mb and 5.68Mb respectively. Plusnet are in third place, remaining stable after the significant drop in speeds last month at 14.58Mb for average download speeds and 4.41Mb for average upload speeds. TalkTalk remain in fourth place, with speeds increasing by 0.64Mb to 13.22Mb and upload speeds remaining stable at 1.88Mb. Finally, Sky are in fifth place with 12.03Mb download speeds, comparable to their speeds from last month.

Read more Broadband Speed Test Results for January 2015

Comments

National Average Speeds December 2014

Average download speeds see slight increase over December 2014, with major drop for Plusnet

Posted on 2015-01-02 14:21 in Announcements News TalkTalk Sky Virgin Media BT Plusnet

December 2014 saw average download speeds recorded by users of our Broadband Speed Test rise by 0.43Mb in comparison to the results from November, coming in at 22.65Mb. Average upload speeds remained stable at 4.01Mb.

Virgin Media's average download speeds have increased by 1.42Mb over last month to 43.56Mb, with upload speeds rising a little to 5.42Mb. BT Broadband remain in second place with average download speeds of 20.6Mb (increasing by 0.37Mb over last month) and upload speeds of 5.82Mb. Plusnet remain in third place, but with a significant 3.93Mb drop to 14.53Mb for average download speeds, and a 1.56Mb decrease to 4.04Mb for average upload speeds. TalkTalk move up to fourth place, with speeds increasing by 0.33Mb to 12.57Mb and upload speeds remaining stable at 1.71Mb. Sky drop down to fifth place with 12.15Mb download speeds, a small 0.36Mb decrease in speed since last month.

Read more Broadband Speed Test Results for December 2014

Comments

TalkTalk Buyers Guide

Can I get TalkTalk?

TalkTalk's low cost network area is the largest in Britain, meaning that most households in urban and central areas are able to sign up for their standard phoneline broadband, and more rural and remote homes are covered than by any other local loop unbundling (LLU) provider.

Limitations also apply to customers wanting to get fibre broadband with TalkTalk, as TalkTalk use the Fibre to the Cabinet (FTTC) technology provided by BT Wholesale. This is still in the process of being rolled out nationwide, with two-thirds of the population currently overed. TalkTalk will only sell their Fibre products to customers who are also within the low cost network area or whose exchange will be added within the next 4 months, however there is very significant overlap between fibre and LLU areas, meaning only a small percentage of FTTC homes will be unable to sign up for TalkTalk Fibre.

You can find out if you live in TalkTalk network or fibre areas by using our postcode checker.

What types of broadband are available?

TalkTalk provide three standard broadband packages, offering different speeds and extras:

  • TalkTalk SimplyBroadband - truly unlimited standard broadband and line rental with no inclusive calls
  • TalkTalk Essentials TV - truly unlimited standard broadband, basic YouView TV service and phone services with evening and weekend calling
  • TalkTalk Plus TV - truly unlimited standard broadband, enhanced YouView TV service (with 7 Sky channels included) and phone services with anytime calling

All products allow you to download as much as you like without worrying about limits or traffic management, even at peak times, so there's no need to worry about incurring extra charges or a loss of service.

Advertised basic broadband headline speeds are likely to differ from the actual connection speed you can receive as this depends on many factors such as:

  • Distance from your local BT telephone exchange - speeds get progressively slower the further away you are
  • The number of people using the network - speeds at peak times such as in the evening tend to be slower than late at night

You can check how far you are from your nearest exchange using our postcode checker.

TalkTalk also provide super-fast fibre broadband products that can be combined with the features of SimplyBroadband or Plus TV at time of purchase, or with any TalkTalk product as an upgrade for existing customers:

  • TalkTalk Fibre Medium - up to 38Mb
  • TalkTalk Fibre Large - up to 76Mb

Various add-ons - called ‘boosts’ - are available, such as 500 Global Minutes for international phone calls, 100 or 1000 Mobile Minutes for calls made from landlines to mobile phones, and, for TalkTalk Essentials TV and Plus TV, a wide range of TV boosts allowing you to add to or customise your TV channels. These are available at an extra monthly cost. TalkTalk customers can also benefit from TalkTalk mobile phone deals, including tablet bundles and SIM-only deals.

It's not possible to get broadband from TalkTalk without paying for line rental. If you don't expect to use your line for calls, SimplyBroadband offers a very cheap broadband product with no inclusive calling where you only pay for what you use. If you do use your line for calls, switching to a single provider where you pay one bill for broadband, calls and perhaps TV can be very convenient. But without the flexibility to choose a truly standalone broadband option, you'll be unable to keep your current line rental and calls provider, or mix and match with a cheaper option you might have found while shopping around. However you can keep your existing phone number and make signifcant savings on line rental from TalkTalk by paying for a year upfront.

If you're a home office or business customer, you may also wish to consider TalkTalk Business Broadband who offer a range of products to suit your business needs, all including unlimited usage. Their Simply product is ideal for home office workers or small premises while their Complete package adds free premise moves, business call features and up to 4 static IP addresses. Up to 76Mb fibre options provided where available.

Which package should I choose?

Although there is a significant difference in speed between TalkTalk Fibre Large, TalkTalk Fibre Medium, and TalkTalk’s standard broadband, if you live close to your telephone exchange or live alone you might not need the extra expense of a superfast package.

TalkTalk claim a UK average speed for their standard phoneline broadband as 6Mb, which is easily sufficient for online activities such as watching streaming TV in HD or using Skype, and if you're close to your telephone exchange you could experience faster speeds. The headline speed of up to 17Mb means that 10% of TalkTalk's customers achieve this speed or higher. As such, it is worth considering if you really need the extra speed of fibre and paying more than necessary.

Types of broadband users who might want faster Internet speeds are those who do a lot of online gaming, those who regularly download a lot of large files, and those who stream a lot of high definition TV and films from services like YouView, OnDemand and Netflix, especially in larger households where more than one person might be doing these things at any one time. Fibre packages will help prevent slowdown in households with many heavy internet users, such as student households or households with large families. However, for individual users or smaller households, this is unlikely to be a major issue unless you live far from a telephone exchange, in which case getting a fibre package might be a worthwhile investment.

Contract length is another factor to keep in mind. TalkTalk Fibre contracts are 18 months, which is longer than many people may prefer. Other TalkTalk contracts are at 12 months minimum, which is shorter and useful for those on year-long tenancies. TalkTalk do not offer one month contracts or nine month student contracts - for those you are better off looking elsewhere.

If you watch a lot of TV, it is worth choosing either the basic TalkTalk Essentials TV or the enhanced Plus TV option, which offer a wider range of channels and features than Freeview and at cheaper costs than competitors like Sky or Virgin Media. You even get 7 Sky entertainment channels included in your Plus TV package. You can also use TV boosts to customise your package, including options to add Sky Sports and Sky Movies. Those who make a lot of phone calls outside of evenings and weekends, or those whose regular phone contacts are not with TalkTalk might also benefit from the increased free unlimited calls TalkTalk Plus TV provides. If you do not watch much TV, or you are not a heavy phone user then there is little extra benefit from a TV option over the cheaper TalkTalk SimplyBroadband package.

Additional call plan minutes and TV channels can be added to your package using TalkTalk's boost system, so there's no need to buy a TV package if you won't watch TV. This may also simplfy the choice of TV option. By the use of boosts, Essentials TV can be upgraded to have all the features of Plus TV except for the ability to record Freeview channels to watch later. The bundled YouView telly box with Essentials TV is a much smaller model without the harddisk inside needed to store recordings, however it can still pause and rewind live TV, catch up on the last seven days of programmes direct from the TV guide, gain additional streaming channels by way of boosts and access a large number of movies and TV shows on demand. If you'd like the power and flexibility of recording your favourite TV shows then Plus TV is the obvious choice.

Points to consider before you choose

  • How far do you live from your local BT telephone exchange, and will this greatly impact your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online gaming?
  • Would an 18 month contract be too long for you?
  • Do you watch a lot of TV, or make a lot of phone calls?
  • Do you want to be able to record programmes with your telly box?
  • Is your connection fast enough (2Mb or more) to support streamed TV?
  • Are you a home office or business customer?

Compare all TalkTalk deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to TalkTalk's standard products will get a free ‘N’-rated wireless router. Those opting for Fibre packages benefit from TalkTalk's Super router with unbeatable 802.11ac Wi-Fi performance.
  • HomeSafe online security - TalkTalk broadband comes with HomeSafe, their award-winning online protection service. Developed with parents and online security experts, it allows you to protect your computer from harmful websites by providing virus alerts, as well offering the option of restricting access to sites unsuitable for children, or even blocking access to gaming sites and social media for homework time. Those on TalkTalk Plus TV get access to the Super Safe boost, which provides further protection from things like spyware and adware. Super Safe is available to TalkTalk SimplyBroadband customers for an extra £2 a month.
  • Inclusive phonecalls - TalkTalk Essentials TV offers free evening and weekend calls to UK landlines and Plus TV offers free unlimited anytime calls to UK landlines. SimplyBroadband offers 140 minutes of inclusive calling to other TalkTalk phone customers each month.
  • YouView - TalkTalk Essentials TV and Plus TV customers receive a YouView box to access TV services. With a broadband speed of more than 2Mb, you have the option of getting additional television channels through your broadband connection instead of a TV aerial. The YouView box allows you to catch up on the last 7 days of TV by simply browsing back in time on your TV guide. You can also pause and rewind over 70 Freeview channels, including some HD channels, and Plus TV customers have more inclusive channels (including 7 Sky entertainment channels) and are also able to record over 200 hours of television, including recording two different Freeview channels at the same time.
  • Home Move Service - TalkTalk provide a free Home Move Service for their customers to help make moving broadband when moving house more straightforward and less of a hassle. It is all done online, allowing you to pick the dates that work for you, and to keep track of the move. You can find out more about this service with our Home Move Service guide.

What are the benefits of TalkTalk?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Value Line Rental - TalkTalk already provide some of the UK’s cheapest line rental and you can save even more by paying for a whole year of line rental in advance with Value Line Rental, saving £50.40 a year and making it cheaper than BT, Virgin Media, and Sky.
  • Mobile phone offers - TalkTalk home broadband customers get exclusive access to TalkTalk Mobile deals and offers, such as free smartphones free for reduced prices per month, and SIM-only mobile contracts for smartphones, tablets or USB-dongles.
  • Boosts - Through their wide range of phone and TV boosts, TalkTalk allow you to customise your packages. This can mean adding Sky Sports to your TV package, or having 500 Global Minutes for international calls, ideal for those who regularly need to call abroad. Few other providers over this degree of customisation.
  • Free connection - New customers who sign up to TalkTalk online get free connection that would normally cost over £30.
  • Super router for fibre - Fibre users get the very latest wireless router technology with TalkTalk's 802.11ac Super router supporting faster connections at longer distances.
  • Low costs - TalkTalk are a good option for those keeping to a tight budget as they are on average cheaper than most other large providers.

What are the drawbacks of TalkTalk?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Contract lengths - TalkTalk do not offer contracts of less than one year, meaning they are not ideal for those who have shorter tenancy agreements and also requiring a greater level of commitment. Those looking for one month contracts are better looking elsewhere. However, the long contracts can be a plus to those who live in one place and do not wish to renew on a regular basis.
  • Limited to LLU areas - Unless your exchange is among those in which TalkTalk have installed their own equipment, you'll be unable to sign up for the service. This mainly affects customers in rural and remote areas. TalkTalk has the largest LLU network.
  • No fixed IP addresses - TalkTalk do not offer the option of fixed IP addresses as part of their home broadband packages. However this is only likely to be an issue if you wish to set up a local web server or need this for working from home, otherwise you are unlikely to notice the difference.
  • Complaint levels - The communications regulator Ofcom keeps track of the customer complaint levels of for broadband and TV services. The Ofcom complaint figures for late 2013 show that TalkTalk has broadband complaint levels a little above the industry average and TV complaints well above average levels. However TalkTalk's broadband complaint levels have consistently dropped every quarter since 2011, reflecting TalkTalk's investment in the quality and capacity of their network.

 

Broadband.co.uk