Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband averaging 66Mb downloads
  • Unlimited usage allowances
  • UK-based award winning customer service

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Plusnet Unlimited Broadband and Phone
£18.99 for 12 months
£28.98 thereafter

No upfront cost

  • £50 cashback!
  • Ending 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • No activation fee
  • 12 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£23.99 for 18 months
£33.98 thereafter

£9.95 upfront cost

  • £50 Reward Card!
  • 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£27.99 for 12 months
£38.98 thereafter

£9.95 upfront cost

  • £50 Reward Card!
  • 12 months reduced price!
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • 12 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 14 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Not truly unlimited - traffic management is used to prioritise interactive traffic like browsing, email and gaming over download traffic, and to flex the network during abnormal load
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 12 or 18 months as standard, no contract options available you an additional cost, give only 14 days notice to cancel at any time (30 day minumum term)

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support, available between 7:30am and 10pm, 365 days a year

  • Unlimited email addresses

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, ac-rated for fibre

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet have published a Traffic Management Policy

3.2 stars
  satisfaction rating based on 7323 customer ratings since 2017-11-16. See more Plusnet customer ratings and reviews.

Details last checked on 2018-11-14

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Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited Broadband and Phone More Info

Hurry, ends soon! £50 cashback + 12 months reduced price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
12
months
£178 £18.99
£28.98 after 12 months

Go to site
Plusnet Unlimited More Info

Free N-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11n Wireless Router

averages
10Mb
truly
unlimited
12
months
£197
plus line
rental costs
£13.49
Separate line rental required

£35.00 upfront cost

Go to site
Plusnet Unlimited Fibre More Info

Free Hub One AC-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
36Mb
truly
unlimited
12
months
£260
plus line
rental costs
£17.49
Separate line rental required

£50.00 upfront cost

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Special offer: £50 Reward Card + 18 months reduced price!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£298 £23.99
£33.98 after 18 months
Reward Card restrictions apply, see Plusnet site for details

£9.95 upfront cost

Go to site
Plusnet Unlimited Fibre Extra More Info

Free Hub One AC-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
66Mb
truly
unlimited
12
months
£320
plus line
rental costs
£22.49
Separate line rental required

£50.00 upfront cost

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Special offer: £50 Reward Card + 12 months reduced price!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
12
months
£346 £27.99
£38.98 after 12 months
Reward Card restrictions apply, see Plusnet site for details

£9.95 upfront cost

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2018-11-14

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3 stars

Based on 7323 customer ratings since 2017-11-16

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Awful Customer service and billing is poorly managed with mistakes in their favour.
Always terminate direct debit before end of contract as Plusnet tend to overcharge and make it difficult to correct.
Will never use Plusnet, BT or EE again
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Durham Plusnet  
I Have been with Plusnet 20 years. You are just a number with this company now they have grown. "Dont Deal with this company" you will regret it in the end. had to pay over £200 to due to them cancelling my broadband. the contract was cancelled 12 months ago due to them saying we wasnt paying, BUT STILL TO THIS DAY WE HAVE BEEN USING THE INTERNET WITH PLUSNET.We only got a letter in the post today, they said we should have checked our emails that are on plusnet own site, we did but all the emails had been archived and deleted. i could go on and on with this. DONT GO WITH PLUSNET
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Wakefield Plusnet  
I've had Plusnet broadband for over 10 years and they used to be great. Over the last 3 or 4 years the speed, reliability and customer has really gone down hill.

I finally moved away from them in October as the standard ADSL I had was down to 4mb down and .75mb up and was very very unstable, tech support weren't interested and they weren't bothered when I told them I was moving supplier - the best offer was FTC at a higher price!

I'm now using someone else and get 16mb down and 7mb up for less money - I'm a long way from the cabinet hence low speed.

I've just realised tonight that are still billing me and its an hour wait to speak to someone to get a refund.

Plusnet used to be great - now they're pretty poor and there are much better and cheaper alternatives.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
South Scotland Plusnet  
Very slow broadband speed, very over priced, managed to leave after having to stay with them for 3 years on a contract so we didn't have to pay a leaving contract fee, then get a notice saying that we still owe them £83.31. Still trying to get through to them to investigate why this has happened. WORSE BROADBAND COMPANY EVER! DON'T USE THEM!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Welwyn Garden City Plusnet  
Never use Plusnet. Their costumer service is awful. I have spent hours on hold to them over the past 2 months trying to cancel my account. Despite my attempts to make a final payment, they still charged me a "late payment" fee, I have been misinformed and messed around, yet they still insisted on me paying £14 extra for a late payment. It is disgraceful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Surrey Plusnet  
Awful service. Took them 3 months to eventually get the SFFO set up at my previous address, spent hours on hold on multiple occasions. Had to transfer when moved house. Eventually when the contract expired I moved to a new provider. Plusnet cancelled my service a week early, said they would refund me £50 and never paid.
Awful service, awful communications, do not get!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Huntingdon Plusnet  
Broadband doesn't reach the bedroom (from siting room) in a small 2 bed flat. Slow speeds. Cut me off 5 days before contract end date and wouldn't fix service issues because I was moving even though faults occurred under their service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
South coast Plusnet  
Don’t even consider these people they told me lies from the start of my installation which never happened they took £74 from my account
Customer service is non existent unless you’re on the phone for an hour waiting
It’s just awful
Unreal
Above all disgraceful
Trust me
They won’t do you proud
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scotland Plusnet  
Awful service with Plusnet. Customer service impossible to get through (Online service often only available for new customers), customer service frequently got information wrong. Still awaiting a refund when they said it would take 5 days, then 7-10 days now 30 days. Terrible service and pretty bad connections.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow (City of) Plusnet  
worst thing i ever did moving from sky to plusnet my internet drops out and has to be reset up to 5 times a day do not use plusnet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
manchester Plusnet  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Sky Q Hub

Why getting a new router can speed up your broadband

Posted on 2016-11-22 11:35 in News Features Virgin Media Origin TalkTalk Zen EE Vodafone Plusnet Sky BT

If you find broadband speeds confusing, you're not alone. What speed broadband providers advertise and what you actually get are rarely the same thing. The ASA has recently announced that it will be taking steps next year to bring clarity to the entire issue.

But that's a way off. In the meantime there are steps you can take to ensure you achieve speeds closer to what you were expecting.

You may not know that your Wi-Fi router can have a massive impact on the internet speeds you get throughout your home. Since the provider supplies the router we tend to assume that they're automatically good enough. But that isn't always true - sometimes they're old or slow, and not capable of handling a superfast broadband connection.

In these cases, upgrading to a more powerful router can help speed up your broadband dramatically.

How a new Wi-Fi router can help

Let's start with the technical bit.

The performance of a router is determined by the wireless standard that it uses. The best modern routers use the latest standard, called 802.11ac. It's the fastest available, and it runs on the 5GHz band which is clean and interference free.

802.11ac superceded the 802.11n standard. This is much slower - perhaps half or even a third of the speed - and it commonly runs on the 2.4GHz band which is much more prone to interference from other electrical devices in your home. As a result, the signal is not just slower but it gets much weaker the further it travels.

The router as a bottleneck

Many broadband providers supply an N-rated router with their packages, and it may not be up to the job. Tests show that 802.11n routers have a real world top speed of 50-100Mb, at close range. At a distance of 20 metres, and with a few obstacles like walls and floors in the way, that speed can be slashed in half - or worse.

So, if you've got a high-end fibre package and are getting speeds of 50Mb or more, then an N-rated router simply won't cut it. Your broadband is faster than your router, and the router becomes a bottleneck. Even on an entry-level fibre deal, with speeds of 25Mb, you'll be pushing it. You might find you get good speeds downstairs, but that they fall off sharply in the bedrooms.

In both cases, upgrading to an AC-rated router is likely to give you a major speed boost. The exception is standard broadband. Here, the speeds top out at 16Mb, and in practice are usually somewhat slower. An N-rated router should be able to handle this.

An easy way to check if you're affected is to use our free Speed Test tool. Stand next to your router and run the test on your laptop. Then head to the furthest corner of your house and run it again. If there's a major discrepancy in your results then it could be a sign that you need to upgrade your router. (Or it could mean you need to find a better position for your router.)

Do you need a new router?

You can see why a slow router can mean you don't get the broadband speeds you were expecting. So do you need to upgrade?

When you're shopping for broadband deals, all our comparison tables have icons to show what kind of router you're getting. Click the More Info button to see whether there's an option to upgrade to a better router when you sign up.

What router do you get?

  • Many of the major providers now supply AC-rated routers with all their packages. This includes TalkTalk, Vodafone and Virgin, while Sky also provides the new Sky Q Hub if you are a TV customer.
  • BT, Plusnet and EE supply 802.11ac routers with their fibre packages, and N-rated routers with standard broadband. BT offers a paid upgrade for standard broadband customers, but the other two don't.
  • Origin customers get an N-rated router, and need to pay at checkout to upgrade to a faster AC-rated unit.

If you've been with a provider for some time it's possible you're still using an older N-rated router and aren't getting the fastest possible speeds from your broadband. In this case it's worth checking with the provider to see if they'll swap your router for a newer model for free. Some may give you one in exchange for you signing a new contract. Just make sure you know exactly what you're getting, and that you aren't charged or placed on a new contract without knowing.

Lastly, a handful of providers, including Plusnet, Zen and Origin, allow you to use own router, so you can shop around and check independent reviews to get the best model for your needs.

The router is a frequently overlooked part of the broadband service. It's natural to assume that broadband problems are the fault of the provider, but the reality is that if your router is too slow you can easily be cutting your internet speed in half without even realising.

Give your router a quick check now to see if you would benefit from an upgrade.

Comments

Logging into Facebook on a MacBook

Data limits: Are they right for you?

Posted on 2016-10-21 12:19 in Features BT Plusnet Sky

We're all keen to shave a few pounds off our monthly bills, so when we're shopping for broadband and find an entry level package that looks the same as the more expensive alternatives, it can prove pretty tempting. Many broadband providers - from the industry's biggest and smallest names alike - offer these. They can be extremely cheap, but they come with pretty hefty restrictions.

Sky make a compelling offer with their cheapest fibre deal. It gives you the opportunity to upgrade to the benefits of fibre broadband and get it completely free for the length of the contract, while paying only line rental. Except there's a catch - you're limited to 25GB of data each month.

BT's lowest priced fibre deal also comes with a 25GB limit, and their cheapest standard broadband just 12GB. Many other providers also impose limits on their most affordable packages, ranging from 100GB down to a paltry 5GB.

Not only do these limits restrict how you can use the internet, they can also prove more expensive in the long run. Exceed your limit on BT, for example, and you'll pay £1.80 for every additional gigabyte you use. The price can rack up quite quickly.

Now, this doesn't mean you should avoid data limited packages outright. For lighter users in smaller households they might be ideal. Just make sure you know how much data you will be using before you sign up.

How much data do you need?

The amount of data you use depends what you do online. Casual browsing, shopping and banking, email and Facebook are not especially data intensive. If that's the extent of your web use, and there's only a couple of people in your household, then you might be okay with a data limit.

Anything media-related, on the other hand, eats through data rapidly. Here's a rough guide to how much data common apps use:

  • Netflix - the TV streaming service Netflix uses around 1GB of data per hour for standard definition, and 3GB per hour for HD. For BBC iPlayer, you can expect to use 2GB per hour of HD viewing.
  • Sky TV on demand - On-demand downloads through your Sky box will also count towards your data allowance - even if you use Sky broadband. A typical movie will use 1.5GB of data for SD and 4GB for HD.
  • Music streaming - The Spotify music streaming service uses around 115MB per hour at the highest quality setting.
  • Gaming - Tests have shown that online video gaming can use anywhere between 20MB and 200MB, depending on the title. Stream your gameplay over the Twitch service and you'll use up to 1.6GB per hour.
  • Video calls - Skype can use between around 200-600MB per hour for video calls, although it can be lower depending on the quality of the connection.

And then there are the numerous other things that will burn through a data allowance. Regular updates for your laptop, phone and games console, for example, stretch to several hundred megabytes or more. They may be mandatory, and they may even happen in the background without you realising.

Uploads count, too. use iCloud or OneDrive for your files, back up your important files to DropBox or Google Drive, share your holiday snaps on Facebook or Google Photos, or upload funny videos to YouTube or Snapchat, and that's another chunk of your data gone.

A false economy?

A cheap broadband deal with a monthly data allowance can be tempting - why pay any more than you need to, right? But it can prove to be a false economy, and you certainly shouldn't choose one in the hope that you'll be able to ration your usage.

Some providers, like BT, will start charging the moment you exceed your limit. Others, like Sky, will allow you to go over once every six months, before automatically upgrading your broadband to their more expensive Unlimited package. And in some cases, the difference between limited and unlimited isn't even all that great. At the time of writing you can get an unlimited fibre deal from Plusnet for just £25 more per year than Sky Fibre.

If you're only a light internet user, going online to pay bills and the like, then the cheapest, limited deal may suffice. For everyone else, you'd be better off steering clear and picking the best unlimited deal that suits your needs.

Use our postcode checker to find your best broadband deal today.

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently available to two-thirds of UK households, typically in cities and towns. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer one core standard broadband package that comes with several phone plan options:

  • Plusnet Unlimited - unlimited, allowing you to use the internet as much as you like without limits on how much you're allowed to download or upload

This package comes with speeds averaging at 10Mb, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Unlimited Fibre Broadband - average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra Broadband - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. For an extra £3/month you can upgrade to Evenings and Weekends, and for £6/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7.50/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if you need the speed of fibre of if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited and Fibre Extra customers, available for an extra £2 per month for standard Fibre. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
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