Plusnet

Award winning good value broadband, available standalone or with competitive phone bundles

  • Cheapest standalone broadband
  • Take good value phone bundles or keep your own landline and phone provider
  • One month rolling contracts available
  • Fibre broadband averaging 66Mb downloads
  • Unlimited usage allowances
  • UK-based award winning customer service

Go to site

Plusnet Unlimited Broadband and Phone
£18.99 for 12 months
£28.98 thereafter

£5.00 upfront cost

  • Ending £60 Amazon.co.uk voucher!
  • Ending 12 months reduced price!
  • Truly unlimited usage
  • 10Mb average download speed
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • N-rated wireless router
  • Only pay for the calls you use
  • 12 month contract

Buy now

Plusnet Unlimited Fibre Broadband with Phone
£23.50 for 18 months
£34.98 thereafter

£5.00 upfront cost

  • Ending 18 months reduced price!
  • 36Mb average download speed
  • 9Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • Plusnet Protect powered by McAfee
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • 18 month contract

Buy now

Plusnet Unlimited Fibre Extra Broadband with phone
£27.99 for 18 months
£38.98 thereafter

No upfront cost

  • Ending 18 months reduced price!
  • 66Mb average download speed
  • 18Mb average upload speed!
  • Truly unlimited usage
  • UK-based customer support
  • AC-rated Plusnet Hub One router
  • Only pay for the calls you use
  • No activation fee
  • 18 month contract

Buy now

Reasons to choose Plusnet

  • Affordable - one of the cheapest providers in the UK
  • Unlimited broadband - no download or upload usage allowances
  • Fibre packages available - speeds averaging 66Mb download and 18Mb upload available in enabled areas
  • Rolling contract options available - customers who opt for no minimum contract just need to give Plusnet 14 days notification to cancel their service at any time
  • Phone bundles available - take out line rental and a call plan to make savings with bundled packages
  • Standalone broadband available - keep your line rental and phone plan with your current supplier if you don't want to move them
  • Line rental saver - pay a year up front to benefit from a line rental discount
  • UK-based customer services - get support from a guaranteed UK call centre
  • Award winning products and customer service - for example, Plusnet are Which? Magazine's recommended broadband supplier

Possible downsides

  • More expensive in areas outside of 'high competition areas' - those in rural areas are most likely to be affected by this
  • Not truly unlimited - traffic management is used to prioritise interactive traffic like browsing, email and gaming over download traffic, and to flex the network during abnormal load
  • Short contracts are more expensive - they also don't qualify for most Plusnet special offers

Features at a glance

  • Download speeds average 10Mbps for standard broadband, 36Mbps for Fibre and 66Mbps for Fibre Extra

  • 12 or 18 months as standard, no contract options available you an additional cost, give only 14 days notice to cancel at any time (30 day minumum term)

  • All deals come with unlimited usage

  • Many deals with free or discounted activation

  • UK-based telephone support, available between 7:30am and 10pm, 365 days a year

  • Unlimited email addresses

  • Safeguard online parental controls - easily block or allow websites and categories with no download needed. Plusnet Protect powered by McAfee - optional security suite of Anti-Virus, Anti-Spyware and Anti-Spam protection (£2 extra on standard fibre)

  • Free N-rated wireless router with standard broadband, ac-rated for fibre

  • Phone bundles with line rental available - pay line rental up front and get Anytime calls included

  • Plusnet have published a Traffic Management Policy

3.2 stars
  satisfaction rating based on 6830 customer ratings since 2018-01-22. See more Plusnet customer ratings and reviews.

Details last checked on 2019-01-18

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Plusnet Unlimited More Info

Free N-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11n Wireless Router

averages
10Mb
truly
unlimited
12
months
£197
plus line
rental costs
£13.49
Separate line rental required

£35.00 upfront cost

Go to site
Plusnet Unlimited Broadband and Phone More Info

Hurry, ends soon! £60 Amazon.co.uk voucher + 12 months reduced price!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11n Wireless RouterPhone CallingLine Rental

averages
10Mb
truly
unlimited
12
months
£233 £18.99
£28.98 after 12 months

£5.00 upfront cost

Go to site
Plusnet Unlimited Fibre More Info

Free Hub One AC-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
36Mb
truly
unlimited
12
months
£260
plus line
rental costs
£17.49
Separate line rental required

£50.00 upfront cost

Go to site
Plusnet Unlimited Fibre Broadband with Phone More Info

Hurry, ends soon! 18 months reduced price!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
36Mb
truly
unlimited
18
months
£287 £23.50
£34.98 after 18 months

£5.00 upfront cost

Go to site
Plusnet Unlimited Fibre Extra More Info

Free Hub One AC-rated wireless router!
Fixed price guaranteed - no broadband price rise for the length of the contract!

802.11ac Wireless Router

averages
66Mb
truly
unlimited
12
months
£320
plus line
rental costs
£22.49
Separate line rental required

£50.00 upfront cost

Go to site
Plusnet Unlimited Fibre Extra Broadband with phone More Info

Hurry, ends soon! 18 months reduced price + no activation fee!
Fixed price guaranteed - no broadband or line rental price rise for the length of the contract!
Add Evening & Weeked calls for £4 a month or Unlimited calls for £8 a month!

802.11ac Wireless RouterPhone CallingLine Rental

averages
66Mb
truly
unlimited
18
months
£336 £27.99
£38.98 after 18 months

Go to site
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2019-01-18

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Plusnet.

Customer Ratings Summary

  • Satisfaction
    3.2 stars
  • Customer Service
    3.4 stars
  • Speed
    2.8 stars
  • Reliability
    3.1 stars

Based on 6830 customer ratings since 2018-01-22

Show all time ratings

Add your own review of Plusnet

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Had a contract for 18 month or for however long which I terminated early due to poor service, endless problems with slow or not working broadband, poor telephone line. Fed up with constant long call waiting times for over an hour sometimes trying to solve the issues. In the end I gave up but naturally got stiffed for an £80.00 early termination penalty and threats of contacting a debt recovery firm if I didn't pay. Not even sure if this fee is legal but can't be bothered to challenge it. When I phone up to pay it they answered the phone straight away , funny that. I only went to plusnet as BT was rubbish now I hear they are both the same company so both are rubbish.
Ramsgate Plusnet  
Slows down morning and evening to the point that i resorted to my mobile network
  • Satisfaction
    3 stars
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
St. Leonards-on-Sea Plusnet  
Absolutely shambolic company.

Signed up online. Heard nothing. Called up. They said a problem with identifying the correct line. They said it was sorted.

2 weeks before I was due to go live I called up about the router. I still hadn't received it. Thry said I would receive it a few days before going live but there was a problem with the line. Apparently now sorted and I would still go live on the same day.

A week before going live I called about the router again. They said there was a problem with the line. Again. Apparently sorted. Router was dispatched. 

3 days before going live. No router. Called again. Problem with the line. My current supplier had cancelled my contract. Plusnet cant take over. I have internet. N router. No phone line.

Absolutely shambolic
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West midlands Plusnet  
I'd like to share my experience of Plusnets fibre broadband and customer service for everyone so you all are aware of just how terrible this company is. I signed up to their fibre service on the 27th of December and received the router in the post. I then received an e-mail to inform me that my switchover date would be the 14th Jan. After I had received another e-mail stating that the switchover was complete i installed my router but was met with a flashing orange error light. After spending a long time on the phone to their technical support i was told that I must have a faulty router and that they would send me another that would arrive the next day. The router didn't arrive until 4 days later and after installing it i found it had exactly the same issue as the previous one. At this point I’d had enough as I’d already been without internet access for almost a week and in the previous 12+ years living in my house I'd never had a single problem with either BT or Sky. I called Plusnet to cancel my contract but was told by a very rude person that they would charge me a £200 cancellation fee as i was now out of my 14 day cooling off period! this despite the fact that they hadn't yet actually provided me with any service yet!

They said they need to arrange for a BT engineer to come to my house and check my equipment and only if they can't find a fault would they, possibly, allow me to leave my contract. I said this wasn't acceptable as there is clearly nothing wrong with my equipment, it's been working perfectly fine for the last 12 years with BT and Sky and has only been a problem since they switched me to Plusnet so the issue must clearly be with either the 2 routers they had sent me or the BT network external to my house. I also only have 2 holiday days left until April and need those for childcare so my only other option would be to try and take an unpaid day of work which I didn't want to do. They wouldn't listen to me and just kept repeating that the only next step available was to get an engineer, otherwise they would charge me £200. I asked to speak to a manager or supervisor and was eventually put through to somebody who was incredibly rude and patronising and wouldn't listen to my concerns at all.

The customer service i have received from Plusnet is nothing short of a disgrace, i now have to take an unpaid day off work to wait for a BT engineer to come and confirm what i already know and what is clear to anyone with any sort of IT knowledge that my telephone equipment is fine. After arranging for an engineer I asked Plusnet support for the contact details of their complaints department and was told there wasn't one, all they could do was to add a note to the support call they had raised for me!

I am absolutely disgusted with Plusnet. I’m currently having to pay for a service they are not providing (which has worked flawlessly with BT and Sky for the last 12 years). The 14 day cooling off period is clearly a scam as they time it so they don't transfer you to their service until this period is over. The support staff not only lack basic IT knowledge but are rude, arrogant and patronising and to top it off they don't even have a complaints procedure, maybe because it would cost them far to much to have to deal with all the complaints!

For anyone reading this all I can say is to avoid Plusnet like the plague. Stick to either BT or Sky who know what they're doing and in my experience have great customer service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glossop Plusnet  
Avoid at all costs.
started a broadband contract with them on the 4th January. Usually it id a matter of just setting up a router and the company swap everything over from the previous company. not plusnet.
Even though i managed to get the broadband up and running on the 5th, i had no router, so i had to pay £70 for my own. router finally turned up 2 weeks later.
Also they did not contact my previous supplier sky, so i am paying £45 a month on top of my plusnet contract.
i try contacting them but there is no online chat. you spend 30 minutes waiting on the phone only to be transferred around or cut off!!
avoid like the plague
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Pinner Plusnet  
haven't been able to receive internet for months, had to get bt engineer out, still did not fix problem, broadband box is placed downstairs, I live in a flat, was now told to get in touch with landlord as its my phone sockets, excuses and no help, so sorry I ever went with plus net absolutely awful, worst don't ever go with plus net waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LIVERPOOL Plusnet  
haven't been able to receive internet for months, had to get bt engineer out, still did not fix problem, broadband box is placed downstairs, I live in a flat, was now told to get in touch with landlord as its my phone sockets, excuses and no help, so sorry I ever went with plus net absolutely awful, worst don't ever go with plus net waste of money
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LIVERPOOL Plusnet  
Avoid!
They refuse to let you cancel your contract. I'm not the only one having trouble canceling.
I took out a rolling monthly contract on a mobile phone for my son.
My son lost his phone in September 2018 so in November 2018 after not being able to find it I rang up to cancel it. The guy on the phone said that because the bank account that the direct debit was coming out of didn't match their records I was unable to cancel. I told him that if I have the wrong account how am I able to cancel the direct debit. I then cancelled the direct debit whilst being on the phone to him as I'm not going to pay for something I don't have.
Yesterday January 2019 I received a letter saying that they are going to cancel my account and I owe them money. I rang up and after 25 minutes of being passed from pillar to post they still won't cancel the account.
I then emailed them and told the everything that has happened and even included a bank statement showing my account number and the direct debit. I told them I don't mind paying the 1 months notice from November but I'm not paying an extra 4 months on top.
Guess what?
They still won't let me cancel.
After googling I have found several other people that are also being robbed by this company because they won't let them cancel their account.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Plusnet  
Am a business customer and have never managed to get to speak to Tech support for business - minimum 30/40 min wait time every time you try. Short answer, employ more staff!Prices go up alarmingly but the service gets poorer and poorer. When you ring, the system seems to be designed to send you around the houses, frustrating timewasting and insulting. I will be moving to another supplier, Plusnet are not efficeient, accessible or organised enough to continue to get my business. Really dissapointing, in the last six months Plusnet have gone downhill signficantly - overpriced and underserviced.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Buckingham Plusnet  
Horrible customer service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Plusnet  

Loading...

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Broadband compensation

Get automatic compensation when your broadband goes down

Posted on 2018-12-13 16:07 in News EE Zen Plusnet TalkTalk Sky BT Virgin Media

You could be in line for compensation next time your internet goes down, following an agreement involving some of the UK's biggest broadband providers.

A voluntary code introduced by industry regulator Ofcom states that, from early next year, providers will have to reimburse customers if they lose broadband or landline phone service.

So far, BT, Sky, Virgin Media, TalkTalk and Zen Internet have signed up to the agreement. Plusnet and EE have also indicated that they may join.

What you'll get

Under the plan, customers will receive £8 per day in compensation when their broadband goes down and the fault takes longer than two days to fix.

In addition, there will be £25 compensation when an engineer misses a scheduled appointment, or cancels within 24 hours.

Plus, customers will receive £5 per day when new services they sign up for do not start on time.

Homes, and small and medium businesses are eligible.

There are some caveats. You won't get compensation if you're the cause of the problem, like if you damage the wiring in your home or are out when the engineer arrives. Most faults are also likely to be fixed inside two days, so you could still experience disruption without being compensated for it.

Openreach are also involved in the scheme, since most faults occur on their network (apart from Virgin Media, who use their own infrastructure). They have said that they won't compensate the broadband suppliers in the event of force majeure events like flooding, leaving the onus on the suppliers themselves to foot the bill in those instances.

After a consultation in Spring 2017, Ofcom published their judgement in November 2017, giving retail and wholesale providers a 15 month deadline by which automatic compensation had to be in place. This means that the very latest we can expect to see the system working is mid-February 2019.

Your consumer rights

The agreement is the latest in a line of measures designed to the experience of broadband users, and ensure we're all getting value for money.

You can already exit your deal early and without penalty in the event of mid-contract price rises, or if the service you're receiving is simply not up to scratch. And the process to switch broadband is also now much simpler than it used to be.

You can find all the information you need on these subjects and more in our guide to your broadband consumer rights.

Comments

Stay safe online

PC Security: 5 things you need to do to stay safe online

Posted on 2018-11-29 13:52 in Features Sky Plusnet Virgin Media Vodafone BT NOW Broadband John Lewis EE TalkTalk

As we spend more and more of our lives online - managing our money and doing our shopping - we're more likely to encounter problems. Viruses, scams and other cyber-crimes are continuing to become more common. So what's the best way to stay safe online? Let's take a look.

1. Install anti-virus software

Anti-virus software is a must if you use Windows (less so for Macs, Chromebooks, phone and tablets). It doesn't just protect you against viruses you can get though email attachments or dodgy downloads; it protects against all malware - any software designed with malicious intent. This includes nasties like spyware that steals your passwords, and ransomware, which locks down your computer unless you pay up.

Free anti-virus software from your broadband provider

A lot of the best broadband providers give you a free, or cheap, anti-virus subscription as part of their deal. If yours is on this list, make sure you take them up on the offer:

  • BT: with BT you get the McAfee powered BT virus Protect. You can install it on two or up to 15 machines, depending on your package. You also get Web Protect, which checks websites you visit are safe, and True Key, a secure password manager you can install on five devices.
  • EE: EE Home Broadband gives you a year's subscription to Norton Security Premium for up to 10 devices. After that it costs £39.99 a year, half the normal price.
  • Plusnet: Plusnet Protect, from McAfee, is free for Unlimited and Unlimited Fibre Extra customers. On the standard Unlimited Fibre deal you'll need to pay an extra £2 a month for your virus protection. You can install it on up to seven PCs.
  • Sky Broadband: on one of Sky's Unlimited deals you get a 12 month free trial of the McAfee Internet Security suite for up to three PCs. On the limited packages you get three months. Once the trial is up you can keep it going for £3 extra a month.
  • TalkTalk: with TalkTalk you get HomeSafe, an award winning online security package. This combines some virus protection and parental controls. It isn't a full anti-virus tool, though.
  • Virgin Media: Virgin Media Security is worth £39.95 a year, but is free to all Virgin Media broadband customers. It gives you full anti-virus coverage for up to three PCs.
  • Vodafone: with Vodafone you get a free six month sub to F Secure SAFE anti-virus package for up to five devices. After that, you can subscribe for £39.99 a year - half the normal price.
  • NOW Broadband: with NOW you get the Broadband Buddy service. This helps to protect you against malware-infected sites, but isn't a full anti-virus package.
  • John Lewis Broadband: John Lewis offers a full subscription to the Bullguard security package for Windows users.

If your supplier isn't on the list, there's loads of free anti-virus tools you can get instead. Bitdefender and Avast are among the most highly rated.

Malware isn't just a concern for those who browse the murkier reaches of the internet. Perfectly benign, mainstream websites can become compromised, and even ads can be crafted to try and do bad things without you even needing to click on them.

2. Keep your software updated

It's so tempting to turn off automatic software updates. They always pop up at the worst possible time, and if it happens to be a Windows update you can write off the next half hour waiting for it to finish.

Except, software updates are really important. Especially the Windows ones.

They don't just bring new features or improved performance, they make your computer more secure. Bugs in software can create the kind of security risks that malware thrives upon. Not only do they allow the malware into your system, they can also enable it to spread from one machine to another.

Updates shut down these vulnerabilities. At the very least, don't turn off updates to Windows or your web browser, such as Google Chrome. Better still, allow all your apps to update as they need to.

3. Learn how to recognise online scams

Malware is designed to exploit weaknesses in computer systems, but the truth is the weakest points of all are us, the users. You can lock down your laptop but it won't stop someone trying to trick you into handing over your passwords.

Phishing scams, as they're called, have moved on a lot since the days of the Nigerian prince who wanted to send you tens of millions of dollars. They're now a whole lot more sophisticated and difficult to spot. And it isn't just online that you need to be wary. You might get a text message purporting to be from your mobile network, or you could get a scam call from your broadband provider.

So, how do you spot scams? Here's a few tips:

  • Spelling and grammar mistakes in emails are a dead giveaway. Also, does the email greet you by name or a generic title?
  • Beware of emails demanding urgent action. Scammers try to scare you into responding, like telling you there's been a security alert on your account, or you're overdrawn, and you must log in to fix it.
  • Be wary of links in emails. Don't assume that the link is going to take you where you think it will.
  • Or just don't click links at all. Instead of clicking a link to one of your online services, manually type their address into your browser instead. Or pick up the phone and give them a call.
  • If it sounds suspicious, it probably is. If you didn't buy a lottery ticket, you didn't win the lottery.
  • Don't assume a fancy website means that a site is reputable. This is a rule to follow when shopping online, too.

Anti-virus software and web browsers will help you to sniff out phishing scams. What better reason to keep them up to date?

4. Use better passwords

We all know the importance of using strong passwords and not re-using them. But it can be difficult, since strong passwords are so much harder to remember. There are three things to try to make your life easier:

  1. Think in terms of passphrases instead of passwords. A sentence of eight random words is easier to remember - and type - than a password of eight random characters, but it's just as hard to crack.
  2. Consider using a password manager. Don't save your passwords in your web browser, use a dedicated password manager instead. This saves all your logins under a single, more secure password. With BT Broadband, the True Key offers exactly this feature and is worth trying out. Alternatively, take a look at LastPass or 1Password, both of which are free.
  3. Use two factor authentication. A large and growing number of services offer two factor authentication. When you log in you need to enter both your password and a second, unique code sent to your phone via an app or text message. It's a lot more secure.

5. Keep an eye on your privacy

Finally, keep an eye on how much information you're sharing online. If you use social networks you're probably sharing a lot more than you realise. Check the Privacy section in Facebook and other services to lock them down, and make sure your kids do this, too.

And speaking of kids, most broadband providers offer some form of parental controls that you can use to manage what people can see, or how long they can go online. These are worth setting up, but remember that they are by no means foolproof.

Comments

Plusnet Buyers Guide

Can I get Plusnet?

Plusnet is owned by BT and benefits from BT’s network covering most of the UK. However, this does not mean that all areas have identical options available to them.

The broadband regulator, Ofcom, allows providers to make savings when selling broadband to customers connected to telephone exchanges where some broadband providers have installed their own equipment (market classification), which tend to be within large towns and cities. Plusnet passes on those savings to customers in these higher competition areas, meaning these customers can get a cheaper deal. You can find out if this applies to where you live by using our postcode checker.

However, Plusnet’s fibre-optic packages are only available in fibre network areas, as it depends on the same fibre to the cabinet technology as used by BT Infinity, which is currently available to two-thirds of UK households, typically in cities and towns. Again, you can use our postcode checker to find out if you live in one of these areas and are able to get Plusnet Fibre.

What packages are available?

Plusnet offer one core standard broadband package that comes with several phone plan options:

  • Plusnet Unlimited - unlimited, allowing you to use the internet as much as you like without limits on how much you're allowed to download or upload

This package comes with speeds averaging at 10Mb, but your speed could be a fair bit less than this due to various factors such as your distance from the BT telephone exchange, with speeds getting progressively slower the further away you are and the number of people using the network, with speeds at peak times such as evenings being slower than late at night. You can check how far you are from your nearest exchange using our postcode checker.

In addition to these, Plusnet also offer two fibre-optic broadband packages:

  • Plusnet Unlimited Fibre Broadband - average download speeds 36Mb, average upload speeds 9Mb, unlimited usage
  • Plusnet Unlimited Fibre Extra Broadband - average download speeds 66Mb, average upload speeds 18Mb, unlimited usage

These use newer technology which offers much faster download speeds than the regular ADSL broadband, and distance from phone exchanges does not matter as the connections use fibre-optics as far as the street cabinet, so the slow-down from copper wire is only based on the distance from these. This means that far more people can enjoy the faster speeds, and even homes that are relatively long distances from the street cabinet can generally receive speeds in excess of 15Mb.

Plusnet offer the option to add a phone service to any of these packages. All Plusnet Broadband & Calls packages come with Plusnet's basic line rental only package, where you only pay for the calls you make, but you do get free calls to other Plusnet customers and Plusnet support. For an extra £3/month you can upgrade to Evenings and Weekends, and for £6/month you can upgrade to Plusnet Anytime which offers free inclusive anytime calls to UK landlines. Finally, you can upgrade to Plusnet International Anytime 300 for an extra £7.50/month over the basic package, which comes with free inclusive anytime calls to UK landlines and 300 inclusive anytime minutes to 35 international destinations as well as 25% off top international call destinations outside of your 300 minutes.

You need to pay line rental with all packages with a calling plan, although you can save on line rental fees by paying for a year up front. Standalone broadband packages require a phone line, but you have the choice of staying with your current phone provider, taking out line rental with Plusnet or choosing another supplier that suits your needs.

Which package should I choose?

An important first question to ask yourself is if you need the speed of fibre of if you can get by with standard broadband speeds.

The extra speed is indeed much faster and thus a tempting prospect, but there is no point paying for it if you’re not going to use it. Plusnet’s ADSL speeds averaging 10Mb are easily sufficient for most online activities including Skype calls and downloading music. However, this is not the case if you live far enough from a telephone exchange that your ADSL speed would be very low.

It would also be worth getting fibre if you are a heavy downloader, or regular gamer, as these are both activities that would benefit from the extra speed, reducing download times and preventing lag in games. Fibre packages will help also prevent slowdown in households with many heavy internet users, such as student flats or homes with large families, where one connection has to be divided between several people.

If you're a heavy uploader, perhaps because you share your own YouTube videos or use cloud backup and sync services, or if you're in a busy household where several people may be streaming HD video at once, then you may benefit from the upgrade to Unlimited Fibre Extra offering up to double the download speed and almost 10 times the upload speed.

Points to consider before you choose

  • How far do you live from a BT telephone exchange, and will this be a problem for your ADSL speeds?
  • How many people will be using your broadband connection at any one time, especially for heavy downloading or online games?
  • Are you a heavy uploader, or someone who uses cloud backup and sync services?
  • Is fibre optic broadband available in your area?
  • Is the extra expense of fibre broadband really worth it for you?

Compare all Plusnet deals

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All new customers signing up to Plusnet will receive a free wireless router worth £40. It comes with four ethernet ports for wired connections and ‘N’-reated wireless technology giving you a better signal, and it’s easy to set up, automatically connecting to the internet for you when you follow the set-up guide. If you wish to use your own router instead, Plusnet will allow that provided you check with them that it is compatible.
  • UK-based customer service - Unlike most other providers, Plusnet’s customer service is entirely based in the UK, and is available between 7:30am and 10pm, 365-days a year to help with any queries you may have. All Plusnet phone customers get free calls to Plusnet's customer service.
  • Plusnet Protect - Powered by McAfee, Plusnet Protect is Plusnet’s internet security package free to Unlimited and Fibre Extra customers, available for an extra £2 per month for standard Fibre. Up to 7 PCs can be protected through its anti-virus, anti-spyware, anti-phishing and firewall tools. It also allows you to set parental controls to filter what children using the internet can access.
  • Plusnet Assist - Plusnet Assist is a tool provided free to Plusnet customers that allow them to take much of the hassle out of sorting out broadband connection problems. This instant technical support tool will watch for problems and attempt to fix any it encounters, including reconnecting if your connection drops, or troubleshooting your e-mail account.
  • Static IP available - Customers on Unlimited Broadband and Unlimited Fibre Extra can add a static IP address for a one off payment of £5.

What are the benefits of Plusnet?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Cost - Plusnet is among the cheapest of the large providers, making it a good choice for those on a tight budget or those who just like to save money. If you want standalone broadband without bundled line rental and calls, Plusnet tends to be the cheapest available.
  • One month contracts - Unlike many other providers, Plusnet offer one-month rolling contracts. Once you have paid a free to activate the service, you only need to give 14 days notice to cancel, meaning you are not committed to long contracts lasting a year or more. This is ideal for those with short tenancy agreements, students, or those who may need to move with minimal notice.
  • Standalone broadband - Plusnet are one of the few large providers to offer standalone broadband packages, meaning you don’t need to take your line rental or calls from Plusnet in order to use their broadband service. Plusnet's phone bundles are good value and you can keep your existing phone number, but if you'd prefer not to switch phone supplier or have found cheaper options elsewhere, you have the flexibility to do this with Plusnet broadband.
  • Unlimited usage on all deals - There's no reason to choose between price and usage allowance when Plusnet's entire range of broadband products come with no limits on the amount you're allowed to download or upload each month.
  • Value line rental - If you take a package including line rental, you can cut the cost of this by paying a reduced price for a year of Plusnet line rental up front, producing a significant saving over the monthly rate.
  • Award winning - Plusnet have won numerous awards for their customer service and value. The most prestigious of these is that they are current holder of Which? Magazine's recommended broadband supplier award.

What are the drawbacks of Plusnet?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Few extras - Unlike many of the larger providers, Plusnet does not offer much in the way of extras like wi-fi hotspot access, online TV or a home move service. However this is reflected in the cheaper cost, and it does not affect the core broadband service.
  • No contract option is more expensive and not available with Fibre - 1 month contracts cost £2.50 per month extra, have a £25 installation charge and don't qualify for most Plusnet special offers. Only available on Standard (ADSL) products, not Fibre.
  • Higher rural prices - Although Plusnet is owned by BT, their packages are still cheaper in some areas than others. The cheapest prices tend not to be available in rural and remote areas - although due to the Ofcom market classification mechanism this is tied to, Plusnet are still likely to be the cheapest or among the cheapest stand alone broadband on any exchange.
Broadband.co.uk