TalkTalk Home Broadband Reviews

It’s very difficult to find a way to report a problem. We previously tried and couldn’t report an issue because there was an active issue, so you can’t report a second. I have to use a VPN in order to overcome my internet issues. I WFH and often freeze on meetings because of this issue. It’s a pain.

TalkTalk is disappointing in a number of ways. Various issues including rising costs and frequent drops in connection speed make me feel shortchanged at times. Overall it isn't awful, but I do want to change provider

Hassle free, good connection and managed to reduce my monthly bills

Good value, connection is very reliable. Customer service could be improved.

Provides an adequate service which seems one of the cheapest on the market.

They are very reliable. The service is good and I haven't had any issues with them.

Usually good, sometimes drops out but not often. Does what I need it to and the things I need it for.

Generally pretty good. Did have a problem a few weeks ago but it was resolved very quickly

Often speeds slow right down in the evenings and I need to reboot to get a good speed, apart from that they are decent enough.

The price they charge for their product is excellent but their customer service could certainly do with improvement.

I like it yet however at midnight the WiFi stops working at times and I do not understand as to why that occurs.

I have only been with my provider for a couple of months and so far I have been satisfied with the service

The reliability is appalling and despite me calling they do nothing to help. Prices have gone up but service has got worse

Virgin has high speed internet and is fairly reliable but the price goes up constantly and their customer service is appalling

It is very good value and an excellent service. It rarely drops out, has fast speeds and I have coverage all over the house.

Reasonably reliable with occasional faults but no communication from provider when internet faulty and no rewards for loyalty. Price has increased in the last year but no increase in my speed. I will be changing provider at the end of my contract as talk talk do not give anything in rewards

Good when working OK but if there is a problem, it can be difficult to speak to the right person, get answers and get the problem fixed. The billing and renewing contract process is confusing and deals are better for new customers than long-standing ones.

Hi if at all possible avoid starting a contract with TalkTalk there off short customer service team are extremely unhelpful my grandma has dementia and diminish responsibility, my granddad has stage four lung cancer

I am an authorized person on the account since 25/09/2023 and I was unabled to make any changes cancel or stop the direct debit or cancel the contract
which meant my grandma and grandad in a very stressful time of their life were left with massive uncontrollable build bills and with TalkTalk would not engaging with me even though I got emails from grandma's account for over two years now when she authorized me to speak Talktalk on her behalf
They still refuse to talk to me and let me make any changes and or cancel the contract

No WiFi for 5 days now, hours tapping into phone on a messaging app as no human to talk to, asked to.perform.the same actions three times with no success. Elderly person, living alone with very poor mobile signal. Awful company should not be allowed to operate

Poor connection and often startlingly slow speeds. Intermittent interruptions plague the service. But my biggest issue is the customer service which is appalling. Had a tech come out to try and sort my often interrupted internet connection and they advised they needed to send out a different expert to fix something - advised, 'leave it with me' and to 'expect a phone call to follow up'. Just never happened.
So I finally try to disconnect my service after moving, and not only is it impossible to do on their website, but when I get through to someone on their chat service they can't even manage the issue. They advise they will get someone to follow up with a phone call within 48 hours. Well 5 days later I gave up and just rang through to their customer service line.
I then needed to spend 25 minutes just trying to get through to someone, which wasn't due to a wait for a customer service agent. It was because the incredibly bad automated service to get you through to the right person wouldn't understand any of my selections or commands. It ended up hanging up on me three times before I managed to get it to work.
Absolutely foul service all around, pathetic.