TalkTalk Home Broadband Reviews

TalkTalk proudly claim to be “on a mission to do things differently.” If that mission is to deliver shockingly bad service, waste customers’ time, and show complete indifference, then congratulations — mission accomplished.
For more than two months, I have been dragged through a farce of useless emails, broken promises, and endless phone calls. I have spent over nine hours speaking to people who either could not help, would not help, or simply did not care. Not once has there been a meaningful resolution. Not once has anyone taken responsibility.
Your claim of “customer care that actually cares” is outright fiction. What you actually provide is disorganisation, poor communication, and a complete lack of accountability. Dealing with TalkTalk has been exhausting, infuriating, and utterly pointless.
This is not just disappointing — it is embarrassing for a company that pretends to be a serious broadband provider. You do not “shake things up”; you trap customers in a cycle of incompetence and frustration.
If anyone is still with TalkTalk, take this as a warning: avoid at all costs. There are far better providers offering better prices, better service, and basic professionalism. Some, like BT, will even buy out your contract — making it easy to leave and never look back.
TalkTalk isn’t doing things differently. They’re doing them disastrously.

Since upgrading extra money, more reliability, its awful!!! Every couple of seconds, whatever we are streaming cuts out, we cannot get bbc Iplayer, itvx nothing! It's disgusting, locked into a contract unfortunately!

Any problems, Talk Talk is impossible to get hold off. No customer service. Just a chat bot. Worst ever

Talk talk / AOL as always done me proud. There service as always been very professional and I have no concerns at all with them.

Excellent customer service but a very poor broadband speed and connection. Main issue is speed and lack of access to broadband in a standard 3-bedroom semi-detached. Helpful when its time for renewal but post renewal, not very helpful. Their conclusion is that so long as a good download speed is being received into the modem, other issues are not their concern. Would have left ages ago but offer cheap international calls bundle with our landline.

I have no complaints about the service I receive and the one time I had a problem it was traced and fixed immediately.

I want to thank Nkululeko for assisting me today with my issues regarding my internet problem, though I was on hold for a long time but I was happy with the outcome. He was very professional and handled my situation efficiently. He is a great asset to your company and does his job well.

Well Done Nkulueko keep up the good work :)

It's reliable and offers good speeds, reaching all areas of my home. I am generally happy with the service I receive.

They are ok but speeds are often poor. I think this is more due to poor infrastructure in my area.

Excellent very professional customer service, reliable connection!

I was switched from another provider which wasn't my choice. As soon as I switched to Talktalk, my connection has had issues - it is slow at all times of the day, even when no one else is using the internet and not at peak times, it regularly cuts out for an hour at a time. I have contacted their customer service on a number of occasions but I have been told that there is nothing wrong on their end, and that I just need to reset the router. I did not have any of these issues when I was with my previous provider. I have given up and now we just have to wait and see if our internet works or not at any given day and time.

Talktalk have provided a good service. Little slow at dealing with problems and occasionally drop in service. Overall fairly good

For our area (we can't get fibre optic) the price and speed can't be beaten. User friendly website and helpful FAQs. However if you need customer services it's very difficult to get hold of them.

Over all its very reliable and fast, customer service has improved over the years. I think it's good value.

We have a great connectivity, it never drops out. Compared to some providers I think we get good value form what we pay, considering we also have a landline.

Just swapped to fibre to the premises, the change over was easy and so far so good

The connection through my landline is sometimes noisy and liable to drop out — often several times within an hour. They keep pestering me to upgrade to full fibre, but this is impractical due to the ridiculous number of power connections required, and the loss of my phone extensions. A recent substantial price increase at the end of my contract leaves me with a bad taste in my mouth.

Great value with a stable connection and great customer service with real people.

Quite good value compared to others but not that fast and TV service is basic.

Always been there for me when I need them. The speeds are consistently good and it's very rare that it goes off line. They're also negotiable when it comes to renewal time and always get me the best deal