TalkTalk Home Broadband Reviews

Reasonably priced and reliable. Good customer service if you can find out how to get in touch.

Talk talk have been a good provider, the internet speeds are as advertised with only a small amount of outage. Customer service are attentive and do tend to be able to deal with my queries. The cost of internet is increasing so I would like to see my provider rewards loyalty with lower pricing.

I spoke to a lovely customer service lady called Maria and because I messed up after receiving my security code cos useless with my phone that lovely girl rang me back and sorted everything out she was brilliant

Excellent, high-speed connection that never drops out. A functional VOIP telephone service with a mediocre smartphone app. Customer service just read from scripts and are not empowered.

utterly awful service. No english speaking customer help. Delays in broadband. frustrating annoying terrible interaction to try to resolve issues with a BOT automated problem solver, expect a 25 minute delay in waiting to 'Chat' to technical staff. I cancelled my account today.

I wish prices were less and that issues were resolved quicker but apart from that haven't had any major issues with them.

Good speed and reliable internet service with very few issues.

A cheaper provider than most other networks and offers a reliable service

Good cheap service, doesn't drop out. The only problem is it doesn't reach all the bedrooms.

I have spent most of the day without any broadband connection. TalkTalk have run a connection check and say that everything is fine. Both the telephone helpline and the online help (is it AI) stopped working before the job was finished talk to press you to use the home diagnosis for problems with your hub but the coloured light descriptions on the online package do not agree with the colours of the lights on my hub. I came to talk from Shell; I can’t help thinking that this was a poor choice.

Up until yesterday I was on fibre 150. Since then my speed has dropped to 35mbps for no reason.

Reasonably reliable and doesn't struggle with multiple users at the same time.

I have been with Talk Talk for over fifteen years and have had hardly any issues. I am on fibre and I find the speed and connection reliable and value for money

I were transferred over to Talk, talk by Shell energy. I signed a 18 month contract with them and received no up to date router box. Then when I complained to them of how my Internet wasn't working properly was told to buy a router box from Currys.

No help of offering for an engineer to come out no help at all. Only when leaving have they offered to give me a new router box after having on going problems the past 18 months. I had old router box Shell and they didnt want to upgrade it. Terrible customer service and I really deserve compensation all the problems they have caused me and will be taking my complaint further if they think they are going to add any charges due to me leaving before my contract finishes.

There My account doesn't work properly I try login after 18 months nearly of a contract and it still says I dont exist. Only time they have tried to help me is when leaving. They havnt helped me in 18 months or offered the right Talk, Talk equipment because they just are not interested & I will be taking this further if needed my complaint.

No broadband bad phone line out of contract will not renew with them try to cancell it still costs money to do that

Absolutely appalling customer service. I spent 2 hours talking to 7 different people on chatbot when my talk talk box failed. I was unable to speak to a human.
The phone call will not connect you to a human but another chatbot which links to a WhatsApp which spammed about 20 times with the same message and does not help.
Having been promised by so many different people that I will be compensated or helped with the billing for a service I have not received I am still unable to be assisted appropriately and yet again passed to 3 people today on the phone.
To no avail.
I will never use talk talk again but used it previously when there was a decent customer service.

I have only spoke to talk talk once before today and the customer service was disgusting. So I had to phone today about another problem and rude man said unfortunately their systems down and can’t help me with anything today, they said that last time as well. Wi-Fi doesn’t even work in places of my house it’s a joke to say the least, looking for a new supplier never again.

Good value reliable provider. They resolved a recent connection issue eventually after several requests.

The customer service is dreadful, I hate having to contact them. They insist on talking over you and not listening but the price is good value and for the most part I don't have any issues. I have been charged for a four hour call I did not make and mobile data I didn't use in the last couple of years but got the charges cancelled after long discussions.

Avoid Talk Talk if possible! Worst customer service I've ever experienced. They continue to bill me for contract terminated in July 2025, despite complaints from me.