TalkTalk Home Broadband Reviews

i got upto 8mb but between 5pm - 9pm speed is 0.5 - 0.8mb download, upload NEVER more than 0.5mb and that's everyday. totally poor costumer service. i wish i could opt out of this contract with talktalk but they want 70 pounds for it. i am totally unsatisfied. and i know i'm not the only one.

Absolute rubbish from start to finish, i have TalkTalk phone line and call package and never had an issue with this so i decided to switch from Orange to TalkTalk for my broadband BIG MISTAKE. Sine starting the service approx 6 weeks ago i have had little or no connection, constant connection drops (every few seconds) meaning i cannot watch any tv via I player etc or download anything. So i am now on this great web site looking for another provider or possibly considering going back to Orange who were brill except a little on the high price side. Would recommend TalkTalk phone service to anyone would not recommend the broadband service at all. Very poor. Customer service for this is poor as well due to no-one putting notes on my account meaning everytime i call with the same fault they have no recored that i have already called 3 times already that night as i cant get connected to the internet.

Have been with TalkTalk for several years now. Only use TalkTalk because the broadband is free. It took over a year before I could get and stay on line for more than a few minutes before I lost connection. Talktalk had so many excuses why this was happening , I even moved my computer near to my doorway to prove that it was not the connection in my property that was causing the problems. I must say that for the past 6 months I can get on line most of the time. Having recently purchased a laptop I asked Talk Talk for a router so that I could use my laptop. That was on the 15th of September as yet after 5 phone calls the router has still not materialised. I have been given all sorts of excuses but still no Router. Because I can now use the broadband I believed that Talktalk had improved their service. Shows how wrong I am. I would never reccomend Talktalk to any of my friends , to be honest I do not hate anybody enough to reccomend them to Talk Talk either!!

Although 6MB is not bad I would have at times liked that little bit more around the 10MB the same as a friend of my is getting in Cambridge, when I use his computer mine seems to have stopped. Talk Talk for the price seem as good as any I have loooked at.

If an internet supplier says you should get up to 8gb speed then you should get otherwise it is a con to get you to sign up.Last march i changed from the Post Office because 9 times out of 10 i wasn't getting 1gb.They are still demanding i pay them £85 because they said i broke my contract by going to another supplier. Good old rip off Britian

i find talktalk rubbish, there always down, slow and you lose connection quite regularly!!!!

Not happy with broadband speed, very slow at times, especialy booting up

at the moment service is perfect what more can you ask for. I was wary of changing to talk talk with all the bad reports but I'm glad I did now.

I have complained many times about slow b/band and their response was non existent, until i sent e-mail then they still did not have an answer, and wanted me to do all the testing blaming my equipment, but ignoring that I used to get download speeds of 4814kbps and now its 330kbps

TalkTalk are liable to change contracts without notice, switching you to a much dearer package.

The best speed obtainable with BT was 0.5Mb and that was on their Option 3 tariff. Having swapped to TalkTalk earlier this year I was amazed that I immediately was getting speeds close to 3MB and I have never experienced any loss of service. However, the TalkTalk customer service is laughable, they are simply not capable of resolving any issues, no matter how simple. Nevertheless, providing you are an experienced computer user or know someone who is, then for the speed and reliabilty alone TalkTalk is a good choice.

We are very pleased with phone and broadband we have never had any problems,We connected to broadband when Talk Talk started to give Free Broadband with your phone line package very good value

What is promised is not received

after a lot of phone calls to Talk Talk and speaking to ever more senior staff I finaly got the speed from 1m if lucky, to 6.5m all the time. It has been like this for a year now. My next door neighbour with same company is still getting around 800k.

good

I have been offered boosts and told i would get them free for 1 month. well they are now on my bill but my broadband speed has now dropped to less than 2 meg. What a con these people do not deserve customers. They should deliver what they promise without the customer having to chase things Up. Prehaps they are thinking of running for goverment as they have the same problems.

Switched to talktalk from plusnet and get faster speed and not throttled either. Its cheaper and good customer service. Im a happy chappy

seems as good as most

Some times i can get no broadband at all and when its windy the speed is low. Overall they are ok.